The
Improvement Hub Lisa Mewton – QI Lead Haydn Devereux-Childs – QI Communications & Engagement
Spotlight on…
Quality
How do we deliver QI?
We follow a tiered approach for QI at RCHT:
• We are a team of about 20 people, part-time and full-time with a wide range of backgrounds, from project management to clinical staff.
Tend to be:
Trustwide Change
• Large-scale change
• Transformational
• Across our System
Care Group Changes
QI Culture & Engagement
Tend to be:
• Medium sized Projects
• Have a financial aspect
• Care Group led
• Affect multiple areas/wards/depts Tend to be:
• Smaller changes
• 15s30m missions
• Training
• Resources
• ANYBODY CAN DO IT!
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Methodology
We developed our own 6 Step model based of the IHI Model for Improvement
Tools
For our 6 Steps to QI, we have a toolkit containing information and templates to guide Staff along the methodology…
We have been exploring ways to reach more colleagues across our Trusts 3 sites by developing digital resources and having more of a physical presence on all sites…
QIStories QI Resource Booklet
Training
We have a well developed education infrastructure, ranging from awareness of QI, to our ‘gold standard’ in-depth 3-day training - QI Ambassadors.
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QI Culture & Engagement Programme
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Year 1: QI Culture & Engagement Programme - Achievements
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Barriers…
• The big bad C word…. COVID!
• Team redeployment (regrouping)
• Morale (compounded by current political environment)
• Exhausted workforce
• New ways of working (remotely and no physical location)
• Constant conflicting priorities
• The “NHS” pace
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Lessons Learnt
QI MOMENTUM TAKES TIME!
• Networking is incredibly useful and key to learning!
• You must appeal to hearts and minds
(More time than you could imagine!)
• Go with your grass roots workforce! They have the passion, knowledge, experience…
• It helps to have Executive backing and/or involvement to keep the QI agenda front and foremost
• Start small and achievable!
• Make yourselves available! (no matter the challenge – engaging with anyone interested helps promote QI and your offer)
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So, what's next for us?
• Internet and Intranet sites
• Patient Safety Framework
• Patient Involvement
• System QI and Collaborative Working
• New ways of reaching colleagues and developing resources (podcasts, videos, digital resources)
Priorities:
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We’re stronger together
Any questions? Thank you!
Author: RCHT Creative
Created: December 2021
Review: January 2023
