CIOS QI Conference 2023 - Goody Bag

VIRTUAL GOODIE BAG © 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Contents 







Useful Information QI Networks RCH Tools & Templates Practical Quality Improvement

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Useful Information including: videos, TED talks and websites

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Forget the pecking order at work Organizations are often run according to "the super chicken model," where the value is placed on star employees who outperform others. And yet, this isn't what drives the most highachieving teams. Business leader Margaret Heffernan observes that it is social cohesion — built every coffee break, every time one team member asks another for help — that leads over time to great results. It's a radical rethink of what drives us to do our best work, and what it means to be a leader. Because as Heffernan points out:

"Companies don't have ideas. Only people do."

Ted Talk: Margaret Heffernan: Forget the pecking order at work | TED Talk

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Systems Thinking: A Cautionary Tale This whiteboard animation video about systems thinking tells a story of cats in Borneo (a.k.a. Operation Cat Drop parachuting cats) that occurred in Borneo in the 1950's. It is a reminder that when solutions are implemented without a systems perspective they often create new problems.

We live in complex systems. Systems thinking is important to take into account in our sustainable development to make sure that we take all systems into account before acting and trying to solve our sustainability problems. As a result of not using systems thinking in this story, the World Health Organization decided to parachute live cats into Borneo.

“Operation Cat Drop” occurred courtesy of the Royal Air Force and eventually stabilized the situation.

Youtube video: Systems thinking: a cautionary tale (cats in Borneo) - YouTube

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Lean Minute: How to Start a Visual Management Board We know visual management boards are an important part of a Lean Management System, but how do you start. This Lean Minute video provides some practical tips on how to get your visual management board started in a way that engages your people.

Youtube link: TXM Lean Minute - How to Start a Visual Management Board - YouTube

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

IHI Quality Improvement Games:

Learn How to Use PDSA Cycles by Spinning Coins You may have thought your coin spinning days ended in grade school, but it turns out the activity can help you learn about theories, predictions, and PDSA cycles. In the first video in this activity, Niñon Lewis explains what participants will do in the game and what they’ll need to play. In the second, she talks with Rebecca Steinfield, IHI Improvement Advisor, about some of the key learnings from the game. You can show these videos in a group setting to help you facilitate this activity or watch them by yourself ahead of time.

Youtube link: IHI Quality Improvement Games: Learn How to Use PDSA Cycles by Spinning Coins - YouTube

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Take a look here: Continuous Improvement Webinar Recordings (kainexus.com)

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Useful Information Links: NHS England » Quality, service improvement and redesign (QSIR) tools

FutureNHS Collaboration Platform FutureNHS Collaboration Platform

Improving Health and Health Care Worldwide | IHI - Institute for Healthcare Improvement

Article: The Neuroscience of Trust (hbr.org)

Website: Liberating Structures Introduction

Website: Home - 15 Secs 30 Mins (15s30m.co.uk)

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Quality Improvement Networks

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Cornwall Health Library https://cornwallhealthlibrary.nhs.uk/

https:// www.england.nhs.uk/ sustainableimprovement/

NHS England » NHS IMPACT

Q Community www.q.health.org.uk

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Health Innovation: South West

Health Innovation South West

FutureNHS https://future.nhs.uk/

Fab Academy: NHS https://fabnhsstuff.net/ @FabNHSStuff © 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

RCH QI Hub Tools & Techniques

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

All Our Resources are available via the Intranet Quality Improvement Hub page

Available: • Model for Improvement • SMART Aims • Writing an Aim • Identifying your Stakeholders • Mapping Stakeholders • Driver Diagrams • Process Mapping • Brainstorming • Communication Plan • SPC Charts • Measures & Measurement handout • Pareto Tool • Portal Diagram tool • Run Charts • Fishbone diagrams • PDSA Cycles template • PDSA handout

Available: •

Sharing your Improvement template

•

Improvement Snapshots

•

Poster templates

•

Videos

•

Social Media

•

QI Newsletter & other routes

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Have an improvement idea?

Not sure where to start?

If you have an improvement idea that you’d like support with or need signposting, let us know by submitting your idea via our QIdeas© platform.

Scan me to submit improvement ideas!

Alternatively, if you are interesting in sharing your learning and improvements across the Trust, please email us at: rcht.qihub@nhs.net so our QI Communications & Engagement Support can help you.

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Practical Quality Improvement

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Give it a go!

15s30m (physical or virtual activities/session) What is 15s30m?

1. It encourages you to spend an extra 15 seconds on a task now 2. Which will save someone else 30 minutes (or more!) later on 3. To reduce frustration and increase joy in work for you, your colleagues and patients 15s30m at RCHT • Fancy wearing a badge to help promote joy in work? Want a cog to award people once they've launched a 15 second mission? You can get them from the QI Hub, just drop us an email! rcht.qihub@nhs.net •

Check out our video on the RCHT YouTube channel https://www.youtube.com/watch?v=O61y61JzvKQ

Workshop and Mission Packs to get started Available HERE © 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Activities to have a go!

Coin Spinning (physical or virtual activity)

Learning Objectives: At the end of this activity, you will be able to: •

Explain how to conduct small, rapid PDSA cycles.

•

Discuss why theory and prediction are critical to learning when conducing a PDSA cycle.

•

Collect real-time data for measurement.

Task Explanation: •

Each have one coin

•

Each spin the coin at the same time and record your time

•

Feedback to the group and see who has the longest time

•

Longest time—discuss what they did (surface, coin used etc)

•

Agree as group 1 change to make to improve the length of time that you can spin the coin from (taking from learning of longest spinner)

•

Repeat process etc.

© 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust

Activities to have a go!

Build A House (physical or virtual activity)

Task Explanation: You can see the house you are building, the architect was very specific.

It’s a beautiful home, with sleek black lines, grey sash windows, a blue chimney to blend in with a summers day sky. The architect designed the path with a calming curvature using the finest orange coloured brick. To ensure curb appeal she used her favourite flowers – purple pansies. No house would be complete without a yellow welcome sign. This is the house we want you to replicate.

Point of activity: To learn the notion of rapid testing, the importance of gathering data and PDSA cycles. © 2023 CIOS QI Conference Goody Bag presented by Royal Cornwall Hospital Trust