RCH QI Conference - Virtual Goodie Bag

VIRTUAL GOODY BAG

Quality Improvement Hub Intranet Page

If you are an internal staff member to Royal Cornwall Hospital Trust, then you will have access to our Quality Improvement page via the Staff Intranet page. Here you have find lots of resources, links and further ways to contact us along with improvement projects that have already been completed. Find:

© 2022 QI Conference Goody Bag Royal Cornwall Hospitals NHS Trust

Forget the pecking order at work

Organisations are often run according to "the super chicken model," where the value is placed on star employees who outperform others. And yet, this isn't what drives the most highachieving teams. Business leader Margaret Heffernan observes that it is social cohesion — built at every coffee break, every time one team member asks another for help that leads over time to great results. It's a radical rethink of what drives us to do our best work, and what it means to be a leader. Because as Heffernan points out:

Conference Goody Bag Royal Cornwall Hospitals NHS Trust

"Companies don't have ideas. Only people do."

Ted Talk: Margaret Heffernan: Forget the pecking order at work | TED Talk

Systems Thinking: A Cautionary Tale

This whiteboard animation video about systems thinking tells a story of cats in Borneo (a.k.a. Operation Cat Drop parachuting cats) that occurred in the 1950's. It is a reminder that when solutions are implemented without a systems perspective they often create new problems.

We live in complex systems. Systems thinking is important to take into account in our sustainable development to make sure that we take all systems into account before acting and trying to solve our sustainability problems. As a result of not using systems thinking in this story, the World Health Organization decided to parachute live cats into Borneo. “Operation Cat Drop” occurred courtesy of the Royal Air Force and eventually stabilized the situation.

Youtube video: Systems thinking: a cautionary tale (cats in Borneo) - YouTube

Lean Minute: How to Start a Visual Management Board

We know visual management boards are an important part of a Lean Management System, but how do you start. This Lean Minute video provides some practical tips on how to get your visual management board started in a way that engages your people.

Youtube link: TXM Lean Minute - How to Start a Visual Management Board - YouTube

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Useful Information Links:

Improving Health and Health Care Worldwide | IHI - Institute for Healthcare Improvement

Website: Home 15 Secs 30 Mins (15s30m.co.uk)

NHS England » Quality, service improvement and redesign (QSIR) tools

Article: The Neuroscience of Trust (hbr.org)

Website: Liberating StructuresIntroduction

Quality Improvement Networks

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QI Cafes act like drop in sessions, where you can drop in to us (at physical locations and virtually) and ask for advice, signposting or just talk an improvement idea through with us.

If you have ideas about how and what would be a useful part for our QI Cafes, please let us know! We want to ensure that we cater to staff needs and provide you with the best access to the QI Hub possible.

If you are interested in joining our QI Cafes, drop us an email: rcht.qihub@nhs.net or keep your eyes peeled for more information coming soon!

QI Cafes Network

Contact us if you’d like to know more about any of our training or to be added to the mailing list for QI Ambassador training: rcht.qihub@nhs.net

Key QI

Key QI is circulated on a monthly basis and is a list of links to articles that relate to:

• Quality Improvement

• Integrated Care

• Population Health & Prevention

• Patients & People

• NHS Strategy & Performance

• Workforce

• Technology & Data

• Events & Training

If you are interested in receiving the Key QI newsletter, drop us an email: rcht.qihub@nhs.net

Spotlight on...

Take a look at the ‘Spotlight on…’ sessions via the Q Community that are being held by a range of Trusts across the Country to showcase QI.

If you’d like to get involved and showcase your improvement/s please email us and we can link you together! rcht.qihub@nhs.net

Cornwall Health Library

https://cornwallhealthlibrary.nhs.uk/

NHS England

https://www.england.nhs.uk/ sustainableimprovement/

RCH QI Hub Tools & Techniques

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Alternatively, if you are interesting in sharing your learning and improvements across the Trust, please email us at: rcht.qihub@nhs.net so our

QI Communications & Engagement Support can help.

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Practical Quality Improvement

Give it a go!

15s30m

(physical or virtual activities/session)

What is 15s30m?

1. It encourages you to spend an extra 15 seconds on a task now

2. Which will save someone else 30 minutes (or more!) later on

3. To reduce frustration and increase joy in work for you, your colleagues and patients

15s30m at RCHT

• Fancy wearing a badge to help promote joy in work? Want a cog to award people once they've launched a 15 second mission? You can get them from the QI Hub, just drop us an email! rcht.qihub@nhs.net

• Check out our video on the RCHT YouTube channel https://www.youtube.com/watch?v=O61y61JzvKQ

15s30m Mission Pack

IHI Quality Improvement Games: Learn How to Use PDSA Cycles by Spinning Coins

You may have thought your coin spinning days ended in grade school, but it turns out the activity can help you learn about theories, predictions, and PDSA cycles. In the first video in this activity, Niñon Lewis explains what participants will do in the game and what they’ll need to play. In the second, she talks with Rebecca Steinfield, IHI Improvement Advisor, about some of the key learnings from the game. You can show these videos in a group setting to help you facilitate this activity or watch them by yourself ahead of time.

Youtube link: IHI Quality Improvement Games: Learn How to Use PDSA Cycles by Spinning Coins - YouTube

Activities to have a go! Coin Spinning

• Repeat process etc.

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Build A House

(physical or virtual activity)

Task Explanation:

You can see the house you are building, the architect was very specific. It’s a beautiful home, with sleek black lines, grey sash windows, a blue chimney to blend in with a summers day sky. The architect designed the path with a calming curvature using the finest orange coloured brick. To ensure curb appeal she used her favourite flowers purple pansies. No house would be complete without a yellow welcome sign. This is the house we want you to replicate.

Point of activity:

To learn the notion of rapid testing, the importance of gathering data and PDSA cycles.

Health & Wellbeing

Yoga At Your Desk: 10 Minute Office Yoga

This is a 10 minute yoga sequence that you can do during work right in your office chair. You can actually do this in any kind of chair, and it's a great way to destress and unwind during your work day. We'll begin the sequence by sitting up tall in your chair with your back up straight and feet planted on the ground. After a brief guided meditation, we'll come into some neck and shoulder stretches to release tension. We will then take a forward fold in our chair to release out your lower back. To stretch out your whole body, we're going to stand up from the chair (if you would like to) and reach all the way up looking towards your hands, and we'll also take a slight arch looking up and opening our chest. Once done, we'll sit back down and stretch our arms, and then we will come into a modified seated pigeon pose alternative stretching the glutes, thighs, and hips. After this, we will take a seated twist and side bend on both sides, and then take another short meditation sitting up tall in the chair.

Youtube link:Yoga At Your Desk - 10 Min Office Yoga StretchesChair Yoga for Everyone - Yoga At Work - YouTube

10 minute YOGA STRETCH FOR NECK & SHOULDERS

10 minute yoga stretch for neck and shoulders that you can do seated or standing - no mat needed. It's a great little stretching sequence for office break to relieve and prevent tightness and tension in your neck and shoulders.

Youtube link: 10 min YOGA STRETCH FOR NECK & SHOULDERS | Yoga Without Mat | Office Yoga BreakYouTube

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5 minute Guided Meditation at your Desk

In this 5 minute guided meditation you’ll use a little intuitive yoga to loosen up for the first minute then sit comfortably and close your eyes as I guide you to reduce stress, tension & anxiety. Desk Yoga Series: https://www.youtube.com/playlist? list... This will be especially helpful if you find yourself flustered in your work, or if you tend to carry the stress of your projects with you. Think of it like a mental reset.

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Youtube link: 5 minute Guided Meditation at your Desk | Sarah Beth Yoga - YouTube

Thank you for joining us!