Southwest Transformation & Improvement Event to ‘Activate our Network’ to increase our capability to improve and transform care for patients, through shared learning and stronger collaboration across system partners in Cornwall, Devon, Dorset and Somerset.
| CULTURE | CELEBRATION | COMMUNITY
COLLABORATION
This Southwest region covers over 2million of the population.
(615,000 population)
(500,000 population)
(500,000 population)
(475,000 population)
(350,000 population)
(850,000 population)
(850,000 population)
(286,000 population)
(800,000 population)
(750,000 population)
South West Transformation & Improvement Event: “Activating Our Networks”
Todays objectives:
• Celebrate and share learning on key improvement topics/areas of focus, including successes, challenges and shared opportunities
• Establish and strengthen relationships and networks between improvement and transformation colleagues, to support ongoing shared learning and collaboration across our systems
• Collectively increase our knowledge and skills in areas key to delivering effective and sustained and inspiration
• Bring together Transformation and Improvement specialists to help establish ourselves as a
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• Health Innovation Network
• University Hospital Plymouth
• Cornwall Partnership Foundation Trust
• Torbay and South Devon NHS Foundation Trust
• Royal Devon University Healthcare NHS Foundation Trust
• Devon Partnership Trust
• Royal Cornwall Hospital Trust
• Somerset NHS Foundation Trust
• Dorset Healthcare University Trust
• University Hospitals Dorset
• Dorset County Hospital Trust
• Cornwall ICB
• Devon ICB
• Somerset ICB
• Dorset ICB
• Attendees List
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CFT Quality Leads
We are an NHS community and mental health provider Trust. Around 4,000 people make up the Trust and we support over 500,000 people who call Cornwall and the Isles of Scilly home. During the summer months the demand for our services increases significantly to support people who come here on holiday.
Our quality leads are key members of the operational teams within each service line. Building rapport and relationships in their specific areas, the quality leads are responsible for working alongside senior managers to provide leadership in embedding the quality strategy and patient safety agenda with a culture of continuous improvement. We have 9 Quality Leads employed across the Trust in different areas as detailed below:
• Leanne Griffin – Mental health crisis services
• Wendy Hollands-Moon – Mental Health inpatients
• Chris Ilett – Community mental health
• Helen Kitchen – Adult Community Services North & East
• Kylie Lock – Adult Community Services West, Specialist services & Therapies
• Cath McGall – Children’s Services
• Kathryn Murray – Mental health targeted services
• Rebecca Peers – Talking Therapies
• Marian Suddes – Care quality lead
The quality leads act as mentors and role models in supporting staff to adopt quality improvement approaches and methodologies. They also support the Trusts larger transformational projects. Recent examples of some of the work they have been involved in includes:
• Mental health transformation programme
• Falls prevention strategy
• Pressure ulcer prevention
• Self-harm and suicide prevention
• Least restrictive practice
• Gold standard framework for End-of-Life Care
• PSIRF
You can contact any of the quality leads by emailing: cft.acsqualityleads@nhs.net
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IMPROVEMENT AND INNOVATION TEAM
Torbay and South Devon NHS Foundation Trust serves a resident population of approximately 286,000 people, plus an additional 100,000 visitors at any one time during the summer holiday season. An Integrated Care Organisation since 2015, we provide health and social care services to our people in their own homes or in their local communities. We run Torbay Hospital (providing acute hospital services) as well as five community hospitals stretching from Dawlish to Brixham.
A key function of our team is to provide the infrastructure to grow organisational capability to improve and innovate. We achieve this by providing expert QI and project management methodologies to our six commissioned portfolios of work and through delivery of our Building Capability programme, coaching offer and curriculum ladder. Find us on X @QI_TSDFT
We are an agile team of individuals skilled in improvement science, committed to creating a culture of continuous improvement where everyone is enthused, inspired and confident to implement changes that make a positive difference to safety, quality of care, patient experience and outcomes, sustainability, and staff wellbeing.
We offer a range of support to all staff and volunteers, from an introduction to Quality Improvement methodologies and project management principles through to our bespoke team days and 4-day expert training courses for practitioners and coaches.
Click here to see our team information booklet or get in touch – tsdft.improvementandinnovation@nhs.net
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Royal Cornwall Hospital Trust: Quality Improvement Hub
Royal Cornwall Hospital Trust provides Acute care to a population of over 500,000 people within Cornwall and the Isles of Scilly with one main Acute hospital and two peripheral sites.
The idea of a Quality Improvement (QI) Hub initially came through staff feedback in 2018. Our QI team members offer advice, support and inspiration on QI initiatives as well as support the major Transformational Programmes within our Trust and systemwide. All staff are welcomed & supported to learn QI tools and techniques.
COLLABORATION | CULTURE | CELEBRATION | COMMUNITY Copyright: SW Transformation & Improvement Event: Activating our Networks, 2024
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What is the Integrated Care Board?
Our job is to plan and buy health and care services for the people registered with GP practices in Cornwall and Isles of Scilly. These services include planned hospital care, mental health and learning disability services, urgent and emergency care, children’s health services, community services, NHS 111, a GP out of hours service and some primary care services.
We are part of the wider Cornwall and Isles of Scilly Integrated Care System. This is a partnership of health and care organisations who will work together to plan and deliver services and improve the health of people who live in Cornwall and the Isles of Scilly.
What do the Integrated Care System (ICS) want for Cornwall & Isle of Scilly?
People living in Cornwall and the Isles of Scilly should be able to live happy and healthy lives, to be in control of their future, free from harm and have the same opportunities as everyone else, regardless of where they live. Cornwall & Isles of Scilly integrated care system (ICS) provides the foundation to achieve this by bringing together the NHS, local authorities, the police, the voluntary sector and other independent providers of care and services we all rely upon.
Aims of the integrated care system:
1. Improve outcomes in people’s health, and healthcare.
2. Tackle inequalities in outcomes, experience and access to care.
3. Enhance productivity and value for money.
4. Help the NHS support broader social and economic development.
We want to ensure that providing place-based care is at the heart of everything we do. This means delivering services closest to where people live and involving communities in making the decisions which will affect them.
What we want to achieve?
We want Cornwall and the Isles of Scilly to be a great place to be born, live and grow old. We want it to be a place where people thrive, and live happy, healthy and independent lives, where they are in control of their future, but know we are there to support them when they need us.
Focusing on the priorities set out in our health and wellbeing strategy and the NHS long term plan, we want to support people to stay as healthy as possible for as long as possible and help people to help themselves and each other so they stay independent and well in their community. This means providing joined-up, high quality services that we can all be proud of, with more services delivered in people’s homes or within their community. This will allow us to make the very best use of the funds which are available to us.
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Our vision: equal chances for everyone in Devon to lead long, happy and healthy lives
One Devon is a collaboration of the NHS and local councils, as well as a wide range of other organisations like the voluntary sector, who are working together to improve the lives of people in Devon. We want to make our system as strong and effective as possible, through partnership working and with the ambition to tackle health inequalities, help communities thrive and achieve the very best for everyone.
One Devon Partnership
The One Devon Partnership is a new committee that includes a range of organisations and groups in the NHS, health, care and voluntary sector who can influence people’s health, wellbeing and care. Its primary aim is to drive integration by producing a strategy to join-up services, reduce inequalities, and improve people’s wellbeing, outcomes and experiences. All partners will be jointly accountable for delivering this strategy by:
• Facilitating joint action to improve people’s health and care, and reduce inequalities
• Influencing wider factors that affect health (like housing) to create healthier environments
• Building a culture of collaboration to promote and support wellbeing, and involve people Provider collaboratives
Provider collaboratives are partnerships that bring together two or more NHS trusts and/or providers of NHS services to work together to benefit their populations.
While providers have worked together for many years, the move to formalise this way of working is part of a fundamental shift in the way the health and care system is organised, moving from an emphasis on organisational autonomy and competition to collaboration and partnership working.
Devon has three provider collaboratives:
1. Peninsula Acute Provider Collaborative (joint with Cornwall and Isles of Scilly)
2. Acute Mental Health, Learning Disability and Neurodiversity Provider Collaborative
3. Primary Care Provider Collaborative (representing all GP practices in Devon)
Local care partnerships (LCPs)
LCPs are collaborations between a wide range of organisations and groups who help people live happier and healthier lives. Many factors affect people’s health and wellbeing from their homes and personal finances to their education and employment. LCPs bring together the organisations and groups that provide these services (and many others) to better support people and communities. Devon has five LCPs across the county.
Primary care networks (PCNs)
All general practices across Devon are working together formally within local primary care networks (PCNs). There are 31 PCNs in Devon, typically serving patient populations of 30,000-50,000. PCNs support each other and offer more specialist services and roles to patients such as pharmacists, physiotherapists, paramedics, physician associates and social prescribers.
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NHS Somerset is responsible for commissioning health and care services for our 580,000 residents. We play a pivotal role in bringing organisations together to work as one integrated care system (ICS), for Somerset.
An ICS is a partnership between the NHS, local council, voluntary services and other organisations working together to plan and deliver joined up services to improve the lives of people in our area.
This is our mission:
Driving collaboration, promoting innovation, supporting good health. We will drive collaboration between the NHS, Somerset Council and our voluntary sector partners to improve the health and wellbeing of people in Somerset. We will listen to our residents and work with communities to develop innovative ways to prevent people from becoming unwell, whilst also delivering high quality services when people need them.
Our vision
We want all people in Somerset to live in thriving communities and have healthy and fulfilling lives from birth, through to adulthood and into old age. We want people to live well for longer than they do now.
Our Values
• Quality Improvement
• Integrated Working
• Compassion
• Personal Integrity
• Self-Awareness
NHS Dorset is the public name of NHS Dorset Integrated Care Board (ICB). NHS Dorset will undertake the statutory responsibilities of the clinical commissioning group (CCG) and will also be responsible for planning to meet the health care needs of people and communities in Dorset.
We will work more closely together across the NHS, local authorities, and many others in what is called the Dorset integrated care system.
NHS Dorset will work with others to:
• Improve outcomes in population health and healthcare
• Tackle inequalities in outcome and access
• Enhance productivity and value for money
• Help the NHS deliver broader social and economic development, particularly post the COVID-19 pandemic
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Attendees List & Contact Details:
Key for Specialist Interest Areas:
Patient Safety
Culture
Workforce Improvement
Training Development / Learning & Development
Communications & Engagement
Co-design & Co-production
Patient & Staff Wellbeing
Person Centred Care
Quality Improvement
Health Care Systems Engineering
Quality Management Systems
Human Factors
Other
Royal Devon University Healthcare NHS Foundation Trust:
Name Job Title
Email Address
Lucy Reason Doctor (FY1) Lucy.reason1@nhs.net
Fran Lowery Head of Corporate PMO frances.lowery@nhs.net
Naomi Hooker Senior Project Manager naomi.hooker@nhs.net
Phil Luke Director of Transformation and Operations (Eastern) philip.luke@nhs.net
Carla CustonsCole Project and Service Change Manager carla.custons-cole@nhs.net
Tania Peters Projects & Service Change Manager - Improvement tania.peters@nhs.net
Khalia LancasterThomas Programme Director khalia.lancaster-thomas@nhs.net
Hannah Squires Safety Improvement Lead h.squires1@nhs.net
Neil Partridge
Project & Service Change Manager neil.partridge@nhs.net
Naomi Pardington Green Senior Project ManagerTransformation Team n.pardington-green@nhs.net
Sarah Sargent Senior Project Manager (Transformation Team) sarah.sargent@nhs.net
Alex Kerans Senior Project Manager alexander.kerans@nhs.net
Elinor Lamrick
Project and Service Change Manager elinor.lamrick@nhs.net
Elena Dashwood Project Support Officer elena.dashwood@nhs.net
Jonathan Foster Senior Project Manager jonathan.foster6@nhs.net
Martin Dowdall Senior Programme Manager Martin.dowdall@nhs.net
Elizabeth Wilkinson Clinical director transformation Elizabethwilkinson1@NHS.net
Rob Bethune Surgeon rob.bethune@nhs.net
Lorraine Newton Improvement & Development Manager Lorraine.newton1@nhs.net
Gervaise KhanDavis Divisional Director Gervaise.khan-davis1@nhs.net
Specialist Interests
Cornwall & Isles of Scilly ICB:
Name Job Title
Email Address
Julie Warwick Senior Programme Manager Julie.warwick2@nhs.net
Andrew Abbott Director of Research, Innovation & improvement Andrew.abbott1@nhs.net
Jon Clarke Deputy CMO
Jon.clarke3@nhs.net
Cornwall Partnership Foundation NHS Trust:
Name Job Title
Email Address
Kylie Lock Quality Lead Kylie.Lock@nhs.net
Ann-Marie Perry Integrated Community Manager ann-marie.perry@nhs.net
Estelle Ward Workforce Transformation Clinical Lead estelle.ward@nhs.net
Louise Cane CQC & Assurance Lead louisecrane@nhs.net
Lynne Osborne Consultant Nurse Parkinson's Service lynneosborne@nhs.net
Jacqui Chamberlain Parkinson’s Disease Nurse Specialist jacqui.chamberlain@nhs.net
Pip Haley Tissue Viability Lead pip.haley@nhs.net
Chris Edworthy
Associate Director of Workforce chris.edworthy@nhs.net
Eileen Rytel Clinical Nurse Specialist eileenrytel@nhs.net
Pollyanna Bastian Deputy Chief Pharmacist for Community Hospitals and Service Lead pollyanna.bastian@nhs.net
Leanne Griffin Quality Lead leanne.griffin@nhs.net
Bethany Roots Mental Health Nurse bethany.roots@nhs.net
Royal Cornwall Hospitals NHS Trust:
Name Job Title
Email Address
Lisa Mewton QI Lead Lisa.mewton@nhs.net
Zoe Greatrex Deputy Director of Partnerships, Strategy and Transformation Zoe.greatrex@nhs.net
Haydn Childs QI Manager / Training Manager Haydn.childs@nhs.net
Jo Smith QI Manager Joanne.smith167@nhs.net
Abigail Parsons QI Lead
Abigail.parsons@nhs.net
Mandy Gorton eCare QI Manager Mandy.gorton@nhs.net
Kenza ThompsonHewitt eCare QI Manager
Oliver Melmoth Operational Lead Workforce Efficiencies
K.thompson-hewitt@nhs.net
Oliver.melmoth@nhs.net
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Specialist Interests
Specialist
Interests
v
v v v v
Specialist Interests
v v
Key for Specialist Interest Areas:
Patient Safety
Culture
Workforce Improvement
Training Development / Learning & Development
Communications & Engagement
Co-design & Co-production
Patient & Staff Wellbeing
Devon Partnership NHS Trust:
Name
Person Centred Care
Quality Improvement
Health Care Systems Engineering
Quality Management Systems
Human Factors
Other
Sonja Manton Interim Deputy CEO & Director of Strategy & Partnerships sonja.manton@nhs.net
Samantha Churchward Deputy Chief Pharmacist samantha.churchward@n hs.net
Laura Lewis Quality Improvement Manager lauralewis1@nhs.net
Joel Cutter associate director of nursing and allied professions joelcutter@nhs.net
Clare McAdam Deputy Director Nursing & Allied Health Professions clare.mcadam@nhs.net
Beverley Johnson Project Manager beverleya.johnson@nhs.n et
Anna Morris Project Manager anna.morris11@nhs.net
Alistair Stone Project Officer alistair.stone@nhs.net
Penny Rogers Deputy Director Safeguarding and Public Protection pennyrogers@nhs.net
Simon Dallas Quality Improvement Lead Simon.dallas@nhs.net
NHS Dorset ICB:
Ashleigh Boreham Deputy Chief Strategy and Transformation Officer Ashleigh.boreham@nhsd orset.net *Integration & Innovation
James Bury Programme Lead James.bury@nhsdorset.n et *Service Improvement
Neil Bacon Chief Strategy & Transformation Officer Neil.bacon@nhsdorset.ne t
Job Title Email Address Specialist Interests
Name Job Title Email Address Specialist Interests
Dorset County Hospital & Dorset Healthcare University:
Name Job Title
Ciara Darley Senior Programme Manager ciara.darley@dchft.nhs.uk
Christina Hynch Project ManagerImprovement christina.hynch@dchft.nhs. uk
Carole Walford Lead for Research and Innovation carole.walford@nhs.net
Sandra Hayward Senior Clinical Effectiveness Audit & QI Manager S.Hayward@nhs.net
Carole Walford Lead for Research and Innovation carole.walford@nhs.net
Health Innovation Network :
Steve JohnsonWood Programme Director, Innovation Implementation steve.johnsonwood@healthinnovationsout hwest.com
Leah Gallon Associate Director of Innovation Adoption leah.gallon@hiwessex.net
Victoria Salmon Patient safety lead
Libby Dawe Project Manager
Victoria.salmon@healthinno vationsouthwest.com
libby.dawe@healthinnovatio nsouthwest.com
Rebecca Whitting Executive Director of Implementation Rebecca.whitting@healthinn ovationsouthwest.com
Anna Lodge Executive Director of Corporate Operations anna.lodge@healthinnovatio nsouthwest.com
Charlotte Burrows Programme Director charlotte.burrows@healthinn ovationsouthwest.com
Harriet Bennett Project Manager harriet.bennett@healthinnov ationsouthwest.com
Becky Warnes Programme Manager becky.warnes@healthinnov ationsouthwest.com
Nikki Taylor Programme Manager nikki.taylor@healthinnovatio nsouthwest.com
Terry Gorst Programme ManagerInnovation Exchange terry.gorst@healthinnovatio nsouthwest.com
William Lilley Programme Director
William.lilley@healthinnovati onsouthwest.com
Rosie Graham Programme Manager rosie.graham@healthinnova tionsouthwest.com
Catherine Holmes Programme Director catherine.holmes@healthinn ovationsuthwest.com
Henry Ireland Urgent & Emergency Care Mission
Henry.Ireland@healthinnova tionsouthwest.com
*Research into Practice
*Spread & Adoption of Innovation & Cancer/Long term conditions
*Innovation & improvement systemwide
*Innovation
*Innovation
Address Specialist
Email
Interests
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Key for Specialist Interest Areas:
Vinay Takwale Medical Director Southwest NHSE Vinay.takwale1@nhs.net
Anthony Fitzgerald Chief Operating Officer anthony.fitzgerald8@nhs. net
Katy Kerley Head of OD katy.kerley@nhs.net
Nigel Acheson Chief Medical Officer n.acheson@nhs.net
Karen Barry Deputy Director Urgent and Elective Care karen.barry@nhs.net
Sarah Robens Director of Learning and Improvement srobens@re-institute.org
Job Title Email Address Specialist Interests
Name
Patient Safety Culture
Improvement
Development
Learning & Development
Person Centred Care Quality Improvement Health Care Systems Engineering Quality Management Systems
Factors
Name Job Title Email Address Specialist Interests
Workforce
Training
/
Communications & Engagement Co-design & Co-production Patient & Staff Wellbeing
Human
Other NHS England:
Tone
Name Job Title Email Address Specialist Interests
Hana Kennerley Proactive Care Nurse Care Home Tone Valley Taunton Hana.kennerley1@nhs.net
Valley PCN:
One
RE!NSTITUTE: Name Job Title Email Address Specialist Interests
Devon (ICB):
Name Job Title
Karen Holden Associate Director for Clinical Transformation
Corinne Frazer Project Manager
Terrie Chaplin Programme Manager
Holly Milburn Improvement Advisor
Email Address Specialist Interests
Karen.Holden@SomersetF T.nhs.uk
corinne.frazer@somersetft. nhs.uk
terrie.chaplin@somersetft.n hs.uk
holly.milburn@somersetft.n hs.uk
Andrea Hawkins Improvement Advisor andrea.hawkins@someretft .nhs.uk
Amy Owen Improvement Advisor
Amy.Owen2@SomersetFT. nhs.uk
Rachel Johns Associate Medical Director for Quality Improvement Rachel.johns@SomersetF T.nhs.uk
Jess Pawley Knowledge & Evidence Specialist
jessica.pawley@somersetft .nhs.uk
Gregory Cobb Associate Director for Improvement and Research Gregory.Cobb@SomersetF T.nhs.uk
Samantha Vautier Data Scientist
Clair Hinton Improvement Advisor
Dr Andrea Gibbons Evidence 4 QI
samantha.vautier@somers etft.nhs.uk
clair.hinton@somersetft.nh s.uk
andrea.gibbons@somerset ft.nhs.uk * Knowledge & Evidence
Lucy Rexworthy Improvement Facilitator lucy.rexworthy@somersetft .nhs.uk
University Hospitals Plymouth:
Name Job Title
Email Address Specialist Interests
Lizzy Warrington Integrated Care Programme Manager elizabeth.warrington@uhd. nhs.uk *Integrated Care & Transformation
Sue Whitney Deputy Group Director of Operations - Medical Care Group
Kerrie Killeen Clinical Support Services Improvement Lead k.killeen@nhs.net
Sally Magee Improvement Lead sally.magee@nhs.net
Vicky Conibeer Improvement Lead vconibeer@nhs.net
Neil Hammacott Head of Corporate People First Programme neil.hammacott@nhs.net
Michael Smith Improvement Lead
Michael.Smith99@nhs.net
Richard Best Director of Improvement richard.best@nhs.net
Mittra Persad Improvement facilitator mittra.persad@nhs.net
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Somerset Foundation Trust:
Key for Specialist Interest Areas:
Patient Safety
Culture
Workforce Improvement
Training Development / Learning & Development
Communications & Engagement
Co-design & Co-production
Patient & Staff Wellbeing
University Hospitals Plymouth Continued:
Name Job Title
Person Centred Care
Quality Improvement
Health Care Systems Engineering
Quality Management Systems
Human Factors
Other
Email Address Specialist Interests
Emma Richerby Associate Director of Finance emma.richerby@nhs.net
Kay Sharp Head of Trust PMO kay.sharp1@nhs.net
Ryan Hunnaman Specialist Improvement Coach ryan.hunneman@nhs.net
Cait Dunn Specialist Practice Coach c.dunn5@nhs.net
Torbay & South Devon Foundation Trust:
Name Job Title
Hollie Dennison Improvement & Innovation Project Support Lead
Email Address Specialist Interests
hollie.dennison@nhs.net
Hayley Power Project Support Lead hayley.power1@nhs.net
Katelin de Vlieg Quality Improvement Programme Manager & Coach
k.devlieg@nhs.net
Lydia GoffronWarr Improvement and Innovation Project Manager lgoffron@nhs.net
Katrina Stockton Project Manager
katrina.stockton3@nhs.net
Leanne Walker Improvement & Innovation Project Support Lead leanne.walker13@nhs.net
Sandra Boosey Head of Improvement and Innovation sandra.boosey@nhs.net
Demi-Lee Parker Improvement & Innovation Co-ordinator
demi-lee.parker@nhs.net
Carly Renaud Quality Improvement Programme Manager and Coach c.renaud@nhs.net
Chloe Ellis Improvement and Innovation Project Manager chloe.ellis@nhs.net
Nina Kamalarajan Head of Improvement nina.kamalarajan@nhs.net
Dawn Butler Deputy Director of Transformation and Partnerships dawn.butler1@nhs.net
Nick Peres Programme Director Digital Innovation & Transformation
n.peres@nhs.net *Digital Culture
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