JULY 2023
MID-YEAR MANAGEMENT MEETING Mallory (center) is in the middle of a deep dive of the employee survey
IN THIS ISSUE
On June 6th, PTSMC Partners and Directors gathered under a big tent in results. She provided overall themes that are emerging from the 326 the Admin parking lot for the mid-year Management Meeting. It’s PTSMC employees who took the time to complete the survey and write in hard to believe that we are already at the halfway point of 2023! comments. Every year, we learn so much from this feedback that helps us Clinician’s Corner by Jennifer Ashman, This meeting was a little different than others in the past. We started make PTSMC a better place for employees. Thank you to those who Simsbury Physical Therapist with a guest speaker who had an hour to give us a “30,000-foot view of completed it. Open Kinetic Chain Exercises & ACL Reconstruction Raintree.” Raintree is a competitor to WebPT and provides services to Congrats to Recent DOCS Grads! Marilex led us in a discussion about a DEI Mission Statement. She several of the largest physical therapy companies in the country. challenged and encouraged us to think about the words and the meaning Overall, WebPT has not lived up to PTSMC’s needs and expectations. While we are not changing anything currently, we have concluded that of what a PTSMC DEI Mission Statement could one day become. We want Employee Spotlight: Kelly Cozzolino Plainville Patient Services Administrator PTSMC to be a safe place for everyone who works and is treated here. we need to be aware of our options. As an organization, we are written by Caty Mulligan Being more educated and aware is part of this important process. attempting to validate our concerns with WebPT and be educated about the options we have. We plan to look at others as well. Techy Tips: Q&A with David Lawrence on The three speakers did an awesome job of educating and engaging us in the Ticketing System Following the demo, we jumped into our meeting. We started with an their respective topics. By Mallory Mason open discussion about the evolving role of our Practice Liaison Team. DEI: Ages in the Workplace We talked broadly about the positive impact they have had in building We then pivoted the discussion to incentives for the PT, PSC and PCC positions. The overall goal is to create incentive programs that motivate By Marilex Santiago relationships with the physician community. We also discussed the and reward strong performance. To be honest, it is a challenge. The role they play in bringing PTSMC to our communities. incentive programs at PTSMC have been studied and changed more than Student Program Update: any other programs in our history. Leadership is committed to listening 2023 CI Instructor Recognition From there we went to three breakout sessions that smaller groups By Juliann Chacko to feedback and attempting to make incentives fair and motivating. rotated into. The three topics in this meeting were: • PT Aide Role: led by Caty Mulligan, Human Resources Coordinator Following the meeting we shared dinner under the tent and spent time • Preliminary Energage Result Review: led by Mallory Mason, reconnecting with each other in person. It was great to see this team Director of Culture and Engagement together. I know how deeply they care for our people and those we serve. “Everyone is so diligent and knowledgeable. • DEI Mission Statement: led by Marilex Santiago, DEI Lead They keep you moving and striving to accomplish your goals to feel better and stronger. That Caty (left) provided an overview of the Thanks for all you do! means everything to me. Thank you for all your new and evolving tools available to support and effort.” - Watertown onboard and train new Physical Therapy Aides. The training program for new PT “Kevin (Howard) is really great to work with. Alan Aides, the SIPTA (Skills Introduction for He’s patient, charismatic, and understanding of Physical Therapy Aides) program, will be your needs and concerns. You can tell he has a moved to the Learning Management System, leading to automated passion for what he does and enjoys helping reminders and completion tracking. The SIPTA program will have others. He doesn’t make PT feel like a chore you genuinely feel better when you leave and want week-by-week training guides, and the deadlines have been to go back.” - Orange shortened. Based on feedback, a separate customer service training module is being created. “My therapist, Amanda (Kell), was very knowledgeable, she listened to my concerns, Trends Patient and gave me the best treatment my body needed. Amanda fixed my back! She’s amazing!!” - Middletown
StriveHub Fab 5
SIMSBURY OPEN HOUSE! Wednesday, July 12th 4pm - 7pm PTSMC Simsbury 540 Hopmeadow Street
“I was a patient of this facility for over a year and all the time I was seen by all the different physical therapists and each one was very professional and helpful in their own way. They all helped me recover and find a confidence in myself that I had lost with my injury. I feel so much better today, and now my son is a patient with them as they help him with his injury.” - Naugatuck
Join us for food, drinks, raffles, and fun to celebrate Simsbury’s recent renovations. RSVP by Monday July 10th to Emily.Fillion@ptsmc.com. *Data for June 2023 from 6/1-6/28
“Sam (McMullen) is very knowledgeable and thoughtful about what therapy/ exercises are needed to help patients be able to live their best lives. He listens to the patients and improvement is the results. I have noticed that all therapist there are thoughtful and helpful. All the staff are also friendly.” - Southington