MID-YEAR MANAGEMENT MEETING

On June 6th, PTSMC Partners and Directors gathered under a big tent in the Admin parking lot for the mid-year Management Meeting. It’s hard to believe that we are already at the halfway point of 2023!

This meeting was a little di erent than others in the past. We started with a guest speaker who had an hour to give us a “30,000-foot view of Raintree.” Raintree is a competitor to WebPT and provides services to several of the largest physical therapy companies in the country. Overall, WebPT has not lived up to PTSMC’s needs and expectations. While we are not changing anything currently, we have concluded that we need to be aware of our options. As an organization, we are attempting to validate our concerns with WebPT and be educated about the options we have. We plan to look at others as well.

Following the demo, we jumped into our meeting. We started with an open discussion about the evolving role of our Practice Liaison Team. We talked broadly about the positive impact they have had in building relationships with the physician community. We also discussed the role they play in bringing PTSMC to our communities.

From there we went to three breakout sessions that smaller groups rotated into. The three topics in this meeting were:

• PT Aide Role: led by Caty Mulligan, Human Resources Coordinator

• Preliminary Energage Result Review: led by Mallory Mason, Director of Culture and Engagement

• DEI Mission Statement: led by Marilex Santiago, DEI Lead

Caty (left) provided an overview of the new and evolving tools available to onboard and train new Physical Therapy Aides. The training program for new PT Aides, the SIPTA (Skills Introduction for Physical Therapy Aides) program, will be moved to the Learning Management System, leading to automated reminders and completion tracking. The SIPTA program will have week-by-week training guides, and the deadlines have been shortened. Based on feedback, a separate customer service training module is being created.

SIMSBURY OPEN HOUSE!

Wednesday, July 12th 4pm - 7pm PTSMC Simsbury 540 Hopmeadow Street

Join us for food, drinks, ra es, and fun to celebrate Simsbury’s recent renovations.

RSVP by Monday July 10th to Emily.Fillion@ptsmc.com.

Mallory (center) is in the middle of a deep dive of the employee survey results. She provided overall themes that are emerging from the 326 PTSMC employees who took the time to complete the survey and write in comments. Every year, we learn so much from this feedback that helps us make PTSMC a better place for employees. Thank you to those who completed it.

Marilex led us in a discussion about a DEI Mission Statement. She challenged and encouraged us to think about the words and the meaning of what a PTSMC DEI Mission Statement could one day become. We want PTSMC to be a safe place for everyone who works and is treated here. Being more educated and aware is part of this important process.

The three speakers did an awesome job of educating and engaging us in their respective topics.

We then pivoted the discussion to incentives for the PT, PSC and PCC positions. The overall goal is to create incentive programs that motivate and reward strong performance. To be honest, it is a challenge. The incentive programs at PTSMC have been studied and changed more than any other programs in our history. Leadership is committed to listening to feedback and attempting to make incentives fair and motivating.

Following the meeting we shared dinner under the tent and spent time reconnecting with each other in person. It was great to see this team together. I know how deeply they care for our people and those we serve.

Thanks for all you do!

Alan

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