Global Risk Decisioning Survey
Provenir surveyed decision makers at financial services providers and fintechs to understand their risk decisioning challenges, customer management priorities, and confidence in the accuracy and flexibility of their risk models.
Survey period: September 2023
Respondents: 300+ global decision makers
What are your top 3 risk decisioning challenges?
Almost half of financial services providers say developing and deploying risk decisioning processes, and managing risk across the customer journey are their biggest challenges.
Over the last 6 months, which area has been your top priority?
Across all regions, managing customers post-acquisition remains the primary focus for more than half of all financial services providers surveyed.
How accurate are your credit risk decisioning models?
Almost 40% of respondents feel their credit risk decisioning is not entirely effective compared to 83% in 2022. While confidence has improved, significant opportunity remains for more accurate and equitable credit decisioning.
How confident are you that your credit risk decisioning logic can be easily and quickly modified in response to the changing macro-economic environment?
70% of respondents are not confident in their ability to modify risk decisioning logic quickly.
How effective are your anti-fraud measures?
Only 7% of financial services providers are completely confident in their anti-fraud measures.
What is your biggest challenge to delivering hyper-personalization for customers?
Data quality & integration
Real-time decisioning
& deployment
Data challenges and real-time decisioning stand in the way of hyper-personalization for financial services providers.
