QAP STRAIGHT TALK
More QAPx Questions Answered by Chuck Hardy NMEDA DIRECTOR OF QUALITY & COMPLIANCE
I
t was sure good to see so many
come to me from QAPx users, and
or vehicle with mobility equipment
people at the NMEDA Conference
the answers. Hopefully, these will help
gets entered into QAPx. On the other
and Auto Mobility Expo in
some of you out there. And if you
hand, if you take a ‘63 split-window
Charlotte! What a great time. I heard
have a question you don’t see here,
Corvette in on trade (lucky you) and
from more than one attendee who
please contact me. Here we go.
it has no mobility equipment of any kind, that does not get entered into
said it was one of the best they had
1. Do I have to enter the job if it’s a pass-through?
QAPx. Only vehicles you deliver with
Yes!
labeled and entered in QAPx.
expo, you should make the time to
This has come up quite a bit since we
In some shops, I have found that
come out to Kansas City in 2023 to
launched QAPx.
when a pass-through is sold the only
see what it’s all about.
[side note, as you read this article, if
person involved is the salesperson.
I know I have spent A LOT of time
I say ‘entered into QAPx’, I also mean
That can be the reason some have
over the past year going over QAPx.
entered into Docutrack]
offered to why it wasn’t entered into
Please don’t yell at me because in
Some dealers have thought
this article I will continue to talk more
(incorrectly) that, when delivering a
about QAPx (yay, ugh, depending
WAV, maybe one you have on your
what side you’re on). There is a reason
lot, and because they didn’t install
I am spending so much time on QAPx,
anything in said vehicle, they don’t
its new. Like anything new, there will
have to enter it into QAPx (or as one
be a lot of questions and I want to
person referred to it, they don’t have
make sure to answer as many of those
to “NMEDA” it). That is not true.
ever been to. I agree, it was a great event and if you haven’t been to our conference and the auto mobility
questions as possible. We have come a long way with QAPx over the past year and as more and more dealers are using it on a daily basis. The good
Any vehicle you deliver that has mobility equipment in it gets entered into QAPx. It doesn’t matter if you installed
quicker it will become second nature
the equipment or someone else did
for you. It’s just getting over the
before you got it, it doesn’t matter if
learning ‘hump’ part that many of
it’s just a lowered floor van with only
you are dealing with. If you are one
the ramp that came with, and you
of those dealers, be patient, keep
didn’t do any modifications at all. It
entering jobs, and I promise you will
doesn’t matter if it’s a WAV you took
be easier to administer every day!
in trade at 1 o’clock and sold the same
more common questions that have
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NMEDA Circuit Breaker
QAPx because often it is the tech who does the entry and, in these cases, the tech never sees the vehicle. What has to happen here is the sales force needs to be trained on QAPx, so they know that a QAP label needs to be applied and the Vehicle Delivery Form completed and entered in QAPx. The reason for entering passthroughs in QAPx is because when there is any mobility equipment in the vehicle, the dealer is required to
news is the more you use QAPx, the
With that said, here are some of the
mobility equipment are required to be
day at 5 o’clock, it gets a QAP label and is entered into QAPx. Any WAV
inspect the vehicle to make sure all the mobility equipment and features are operational (think ramp, doors, interlocks, etc.) and the dealer needs to provide preventative maintenance schedules and operational instructions to the customer. All of these activities are captured on the delivery form and by entering the job information into QAPx. By doing so, you are