IN!SIDE nr.32 Transformation Through Digitalization

TRANSFORMATION THROUGH DIGITALIZATION

EDITORIAL NOTE  WELCOME FROM THE CEO  INSIGHTS FROM NEXUS COMMUNITY  ABOUT NEXUS

ANIEL MARKETPLACE: ENTERING THE DIGITAL AGE THROUGH THE MARKETPLACE MODEL

HELLA: TRANSFORMATION THROUGH DIGITALIZATION

Alexander Bäppler , VP Sales IAM Central/Eastern Europe & International Key accounts at HELLA and Jörg Schläfke, Chief Sales Officer at Hella Gutmann Solutions

MANNFILTER: TRANSFORMATION THROUGH DIGITALIZATION: A STRONG ORIENTATION TOWARDS THE CUSTOMER INTERFACE

Jeroen Beterams, Group Marketing Manager NRF

 N!SERVICE: THE DIGITALIZATION IS A BREAKTHROUGH OPPORTUNITY FOR AN ENHANCED TRAINING EXPERIENCE

SERVICENEXT: THE FUTURE OF THE WORKSHOP IS DIGITAL

Marc Blanco Castella, Chief Operating Officer of ServiceNext

WILMINK: THE ENGINE PARTS SPECIALIST

TRANSFORMING AIR SUSPENSION

Evolving into a one-stop shop for replacement air suspension products, Arnott has been the world-wide, industry leader for over thirty years.

203

Air Springs

Dryers Coil Spring Conversion Kits

Valve Blocks

Ride Height Sensors

Struts

Shocks

Compressors

SUMMARY

WELCOME FROM THE CEO

Gaël Escribe, CEO

NEXUS Automotive International

NEWS FROM N!

• NEXUS held its Business Forum for the first time in North America. Ambition: ‘Reaching new heights together’ with an increased focus on identified priorities

NEXUS launches its first Climate Day “Stronger Together” during its Business Forum in Montreal

INSIGHTS FROM THE AFTERMARKET WORLD AND BEYOND

09 12 20

• Entering the digital age through the marketplace model, Aniel • BorgWarner turbochargers: Driving your business, BorgWarner • Brembo Xtra range: superior style and extra Performance for passionate drivers, Brembo • Transformation through digitalization, HELLA • Toward a digital, all-in-one solution for workshops and fleets, Alexander Wagner, Vice President Aftermarket/ TruckServices EMEA at Knorr-Bremse Commercial

Vehicle Systems, Knorr Bremse • Transformation through digitalization: a strong orientation towards the customer interface, Mann + Hummel • The digitalization is a breakthrough opportunity for an enhanced training experience, N! Service Team • NTN, on the way to digitalization…, NTN SNR • NRF: Digitalization from a marketing point of view, Jeroen Beterams Group Marketing Manager, NRF

• Schaeffler OneCode makes product information digitally available, Schaeffler • The future of the workshop is digital - Servicenext brings the revolution to the workshop, Marc Blanco Castella Chief Operating Officer of ServiceNext • Empowering the Independent Automotive Aftermarket with Standardised Data and Solutions, Christian Mueller Vice President Marketing at TecAlliance

• TotalEnergies lubrifiants has developed his own services of lubricant recommendation for all vehicle categories, TotalEnergies • Valeo’s Specialist Club: rewarding customer loyalty, Valeo • Wilmink: The Engine Parts Specialist, Wilmink • Digital solutions that accompany vehicles throughout their entire lifecycle, Philippe Colpron Head of ZF Aftermarket and Executive Vice President ZF Group •

WELCOME FROM THE CEO

Dear NEXUS Family,

As a global market leader, we must highlight and analyze the trends & implications in order to move forward with a common and precise goal: to achieve excellence.

Digitalization enables businesses to make progress in various areas and will become a central pillar regarding the development of the future autonomous car. Digitalization is everywhere: onboard cars, but also used to facilitate the maintenance of both passenger cars and fleets. Who better to speak about this than our own partners? Their inspiration can benefit others in the future.

We hope you find this issue and its contents inspiring.

Now, enjoy reading!

Gaël Escribe CEO of NEXUS Automotive International

For this issue of INSIDE, we have decided to focus on digitalization within the aftermarket.

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HELD

ITS

BUSINESS FORUM

FOR THE FIRST TIME IN NORTH AMERICA AMBITION: ‘REACHING NEW HEIGHTS TOGETHER’ WITH AN INCREASED FOCUS ON IDENTIFIED PRIORITIES

Prior to its creation decade celebration, the 9th edition of the NEXUS Business Forum took place in Montreal (Canada) with more than 550 leaders from the global automotive aftermarket, including 70 global suppliers and more than 150 members. This occasion provided the platform for Gaël Escribe, CEO of NEXUS, to detail his strategy deployment roadmap and update the NEXUS’ community about the ITG’s good health and leadership and to anticipate and outline the automotive aftermarket revolution in the context of transformation.

A ninth edition under the sign of the American show

During the plenary, Gaël Escribe undertook an open discussion with 3 journalists: Jim Merle from USA, Mohamed Aredjal from Europe and Warwick Robinson from South Africa. During this, he outlined the deployment of the N! strategy for the coming years ahead through dedicated teams with focused objectives:

• A « community priority » to feed intensively N! partners’ growth plans & increase of the compliance ratio on a global level.

• Creation of a NEXUS investment activities department including Mobilion fundraising, startups incubation, Sparker development and regional consolidation projects to come.

• Launch of transactional activities with a dedicated management to purpose more easily opportunities for suppliers, benefits for members and in fine, a positive impact on the compliance ratio (to be launched in the coming months).

Hundreds of speed date business meetings were organized to connect the community and accelerate business opportunities (and workshops), which addressed key topics and enabled free discussion between members of the N! Community and experts.

All the guests enjoyed a hockey game between the Canadians VS Tampa Bay Lighting at Center Bell on Tuesday evening offered by NEXUS and Delphi Technologies. The NEXUS Gala dinner and awards ceremony took place at Windsor Train Station on Wednesday and sponsored by Total Energies. Valeo Services was awarded Supplier of the Year, Interland (Member of the Year), Europart (HD Member of the Year) and TMD (HD Supplier of the Year).

A first NEXUS Climate Day to answer the climate emergency

For the very first time, NEXUS organized a Climate Day, reunited sustainable experts & com-

mitted companies to draw a concrete & common roadmap in terms of sustainability with the active support of key suppliers. These included founding partners: Bosch, Delphi, Mahle, Mann & Hummel, Meyle, SKF, TotalEnergies & Valeo with the support of Bilstein, Brembo, Elring, KYB, NTN & NRF. The expected outcome of this first edition was a call for action to build the common roadmap to make the NEXUS supply chain sustainable, based on the NEXUS sustainability hexagonal model (cf. figure below).

The next step forward will be a digital edition of the Climate Day, which will be released after the United Nations Climate Day next fall; and the onboarding of new players to define NEXUS sustainable standards. This will take place, before the next physical edition every year during NEXUS Business Forum 2024. 

“It was such a pleasure to welcome all N! community here, in North America, for the very first time. The aim of our Climate Day is to make us stronger together by putting sustainability at the fore front of our priorities. This is a very operational and active initiative”

GAËL ESCRIBE

CEO of Nexus Automotive International

WELCOME NITERRA!

WELCOME TO AN EXCITING NEW FUTURE

At the beginning of the decade, the company unveiled its 2030 Long-Term Management Plan and its vision for 2040. Those documents show how the company will adapt to the changing automotive market. They also expressed the company’s strong desire to broaden its focus and find new ways to use its engineering skills to benefit society, both today and tomorrow.

These changes mean that the name ‘NGK SPARK PLUG’, which is almost exclusively associated with internal combustion engines, no longer accurately describes the company, so Niterra was born. Combining the Latin words ‘niteo’ meaning ‘shine’ and ‘terra/earth’ the name expresses the company’s desire to contribute to a sustainable society.

Driven by this vision of the future, the company identified four business fields where it can make optimal use of its experience and expertise. One of these is of course Mobility. The other three are Medical, Environment & Energy and Communications. And indeed the company is already positively contributing to the environment, e.g. with its comprehensive NTK Vehicle Electronics range, and will continue to develop sustainable solutions for the challenges of tomorrow.

Although the company is changing its name, the well-known NGK and NTK brand names and logos will not change. Mobility, and the NGK and NTK brands will continue to be an important part of Niterra’s future.

High quality parts that ensure top performance. That is what made NGK SPARK PLUG famous. That same commitment to great engineering will continue to be the hallmark of the company under its new name: Niterra.

NEXUS LAUNCHES ITS FIRST CLIMATE DAY “STRONGER TOGETHER” DURING ITS BUSINESS FORUM IN MONTREAL

Following the announcement during Automechanika Frankfurt in September 2022, NEXUS Automotive International organized the first edition of its N! Climate Day during the Business Forum which took place in Montreal (21st – 23rd March).

More than 100 people from 50 committed companies (global suppliers, leading regional distributors, associations, rating agencies & experts) - representing the whole supply chain - attended to share testimonials, thoughts & inputs through three main sections: call for Actions – InspireEngage.

This first edition of the NEXUS Climate Day was operationally focused, addressing the main challenges, detailing the community’s existing success stories and sharing community initiatives. With the launching of several “pilot cases” to define actions to be taken now for a more sustainable industry, NEXUS Climate Day draws its sustainability roadmap with the active support of key sup-

pliers including founding partners: Bosch, Delphi, Mahle, Mann & Hummel, Meyle, SKF, TotalEnergies & Valeo with the support of Bilstein, Brembo, Elring, KYB, NTN & NRF.

The expected outcome of this first edition is to build a common roadmap for promoting Sustainability throughout the NEXUS community throughout the year.

The next step forward, a digital edition of the Climate Day will be released after the United Nations Climate Day next fall; and the onboarding of new players to define NEXUS sustainable standards, before the next physical edition every year during NEXUS Business Forum 2024.

Gaël Escribe, CEO of NEXUS Automotive International said: “During this very first edition, we have invited numerous qualified professionals and experts to contribute, to better understand why the carbon footprint and the circular economy initiatives are now at the heart of our businesses. Then, the second edition of the NEXUS Climate Day in 2024, will highlight the key achievements as well as new proposals and initiatives to nurture the roadmap and strengthen our leadership for a sustainable future. In the long run, we will reinvent our business together”.

Emmanuel Voguet, NEXUS sustainability director added: “We established out with the NEXUS Sustainability hexagon model comprising

of Circular Economy, Carbon Footprint & Supply Chain, Sustainable Garage, Sustainable Product, Packaging and Education / Empowerment. Based on this solid foundation, NEXUS will become a key operational link of the sustainability supply chain within the Automotive Aftermarket”. 

A DEEP PARADIGM SHIFT

ENTERING THE DIGITAL AGE THROUGH THE MARKETPLACE MODEL

The B2C sector has been undergoing a deep paradigm shift for several years now. The user experience is at the center of the debate and digital platforms are flourishing to facilitate the daily life of users in all sectors: from health with Doctolib, to food with Uber Eats, to travel with booking.com... Today, the largest e-commerce sites (Fnac, Zalando, La Redoute, Carrefour...) are also deploying marketplaces to expand their offer.

The B2B sector has also aligned itself with these customer-centric practices, and the automotive aftermarket industry is not left behind in this transition and in the adoption of more efficient digital tools!

A marketplace model to meet the workshops challenges

For Aniel Marketplace, it is the desire to bring concrete solutions to business issues that motivated this transformation towards a more digitalized model. Indeed, bodyshops, our company’s core target, are forced to call several suppliers at the same time, multiplying phone calls every day, in order to find all the parts necessary to repair bumps on their client’s vehicles. This is a very time-consuming process, which leads them to spend more time on administrative issues than on the field. We wanted to simplify their daily life, by helping them centralize their orders on a single platform, where they could find all the products they needed for their activity: the marketplace model was then imposed.

In 2019, Aniel Marketplace has therefore undergone a radical transformation of its identity. From a traditional distributor to a hybrid marketplace, our website now gathers the widest offer of the market with more than 65 million offers of body parts, consumables, tools and equipment, sold by Aniel and its 160 partner sellers. This technical feat was made possible thanks to the support of

Mirakl, the leader in marketplace solutions, but also thanks to the trust and involvement of our employees in this digitalization process.

Support the change

Obviously, such a metamorphosis required a global change management policy, which started internally.

Indeed, a digital transformation needs to be approached with a lot of education and to be supported by continuous training, in order to make the teams the first ambassadors of this new model. What’s more, this is a real revolution for our businesses, and the recruitment of new profiles, specialized in tech, was therefore necessary to bring together the specificities of the automotive and digital industries.

The digitization of our platform involved a profound transformation of the business, even before changing our customers’ practices.

The onboarding of our customers in this new adventure began with a massive communication phase, at each telephone or physical contact with customers, but also through campaigns on social networks and by e-mail. One watchword: support.

Our workshops customers, who are sometimes not very familiar with digital tools, are more concerned than anyone else to understand the challenges of this change and to be guided so that

A DEEP PARADIGM SHIFT

they can adopt this new model, which is disrupting their habits.

Creating a win-win model for all market players

The digital shift taken by Aniel Marketplace is intended to benefit all its stakeholders and has quickly convinced them.

Business providers (insurers or claims management platforms), themselves in the midst of a digital transformation, are now numerous to trust this new marketplace dedicated to the aftermarket, which is perfectly aligned with their strategy. In these times of inflation, Aniel Marketplace is also a tool allowing them to better control their costs. These networks guarantee their members discounts negotiated especially for them and bring them a standardized solution, allowing a better follow-up of the purchase item.

For our other workshops or distributor customers, the same benefits apply thanks to access to advantageous rates and a single ordering channel. Many vendors also see great value in participating in this hybrid marketplace model. End of life vehicles centers and other sellers of used parts, for example, see the arrival of e-commerce platforms dedicated to professionals as a good opportunity to widen their target, traditionally composed of private individuals, and thus to activate a new development leverage for their activity.

Thus, Aniel Marketplace proposes a new vision of the aftermarket which leaves room for everyone, where the union of the distributors makes the strength in front of the growing demand of a clientele subjected to the tensions of the market. In our industry, which promises to become more and more complex each year, an innovative, inclusive and participative solution seems to us to be the key to continue to perpetuate our activities. 

CONTINUOUSLY OPTIMIZE ADVANCED SOLUTIONS

BORGWARNER TURBOCHARGERS: DRIVING YOUR BUSINESS

Internal combustion engines are still the dominating propulsion solution in both the passenger car and commercial vehicle sectors. Consequently, the corresponding spare parts in high quality also remain an issue for the aftermarket. BorgWarner, a key supplier for global automotive manufacturers, also strongly supports the aftermarket in the turbocharging sector. The company offers turbochargers with various technologies and is striving to continuously optimize its advanced solutions.

Turbochargers for diesel and gasoline engines

BorgWarner turbochargers allow for more economical fuel consumption, reduced emissions and optimized performance. The portfolio ranges from classic turbochargers and turbochargers with variable turbine geometry (VTG) for diesel

and gasoline engines, to regulated, two-stage turbocharger systems that combine VTG or boost pressure regulated turbochargers in a compact design.

Latest generation turbochargers

The latest 4th generation variable turbine geometry (VTG) turbochargers, for example, feature improved peak power, reduced weight and housing size, and increased thermal shock resistance. They ensure precise tuning to the engine’s respective operating points and enable nearly instantaneous acceleration. BorgWarner turbochargers with boost pressure control for gasoline engines are also designed to withstand the high thermal loads occurring there. They are available in both single scroll and twin scroll or dual volute turbine designs.

EVEN MORE KNOW-HOW AROUND THE TRANSMISSION SERIVCE: THE VIEROL

PERFECTLY COMBINED!

Top know-how from VAICO supported by training and instruction with the experts from the VIEROL Academy. Training courses can also be booked through our partners. On site or online – everything is possible! Talk to your field service advisor!

THE PERFECT SOLUTION

BREMBO XTRA RANGE: SUPERIOR STYLE AND EXTRA PERFORMANCE FOR PASSIONATE DRIVERS

With Brembo’s experience in OE comes an exclusive product ‘line-up’ that includes a broad portfolio of braking solutions dedicated to the Aftermarket.

Brembo is pleased to present the Xtra range, its cool replacement ‘line-up’ of braking solutions that combines distinctive performance, with an attractive design, to enhance the pleasure of sporty braking in every driving condition. Directly derived from Brembo’s extensive expertise in innovative processes and solutions for the Original Equipment market, the Xtra products perfectly suit the needs of passionate drivers - helping take their experience on the road to the next level through customizing elements of their cars.

With 60% of vehicle parc coverage, the Xtra range already includes more than 300-disc part numbers, 200 brake pads and X-Style calipers, which are the most recent members of this product family. In particular, the Xtra range is made up

of Brembo Xtra discs, Brembo Max discs, Brembo Xtra brake pads and Brembo X-Style calipers.

Brembo Xtra discs are developed to offer an efficient cooling system with greater air circulation and improved heat and water dissipation capability. The sporty aesthetic is characterized by performance-enhancing holes in the braking surface which generate a scraping effect that cleans material from the surface and reduces brake disc wear.

Brembo Max discs are engineered with a unique shape that enhances the functionality of the braking system to ensure an immediate application response in the brake pedal. In fact, the slotted disc enables a higher friction coefficient to improve performance, as well as in the initial stages of braking and even at high temperatures. Moreover, Brembo Max grooves are developed to control brake disc wear conditions with a protective UV coating assed to help prevent corrosion.

Brembo Xtra brake pads are designed to work with Brembo Xtra discs and Brembo Max discs

to power excellent performance alongside ultimate precision. The exclusive friction material is composed of 30 different components and is the perfect solution. It is derived from Brembo’s OE production and designed to enhance sports driving pleasure without compromising on comfort, safety and durability on the road.

Brembo X-Style calipers are the latest line of the Aftermarket Xtra segment. It’s an ideal solution to customize premium models with the renowned elegance of the Brembo aluminum calipers and the touch of originality provided by color - meeting the individual, unique and distinctive style of each passionate driver.

The Brembo Xtra range, which is regularly enriched by the introduction of new items, is already available on the market.

Check out: www.bremboparts.com.

XTRA DEMAND

SUPERIOR STYLE, EXTRA PERFORMANCE

Expertly engineered by Brembo. Disc and pad have been developed to work perfectly together enhancing braking capability and delivering the pleasure of sports performance in every drive.

• Excellent friction coefficient for a greater grip and fast response

• Unparalleled brake pedal precision

• Enhanced heat and gas dissipation for improved braking system cooling

• Optimal braking stability

• Iconic design; for a stylish sports look

Demand Xtra. Get more.

bremboparts.com

For even more insight

MAHLE Aftermarket offers workshops more than just high-quality replacement parts and service equipment: a comprehensive range of services and information prepared just for you—available at any time. Find out for yourself:

With these solutions, we support your GREAT WORK! That’s what you do every day. We’ll give you everything you need to do this—quickly, reliably, and worldwide, as well as in high quality.

mahle-aftermarket.com

FROM VISION TO REALITY

ALEXANDER BÄPPLER

VP Sales IAM Central

/Eastern Europe & International Key accounts at HELLA

TRANSFORMATION THROUGH DIGITALIZATION

JÖRG SCHLÄFKE Chief Sales Officer at Hella Gutmann Solutions

Driven by climate change, new ecologically sustainable thinking has brought about a turnaround. Much of the transformation is taking place at the digital level. For example, in modern vehicles, data and software updates are gaining importance. Alexander Bäppler, VP Sales IAM Central-/Eastern Europe & International Key accounts at HELLA; and Jörg Schläfke, Chief Sales Officer at Hella Gutmann Solutions, give their assessments of the impact in the automotive aftermarket.

1. Digitalization of vehicles and vehicle components - including innovative lighting and electronics solutions from HELLA - is clearly evident. Is digitalization also taking place in the HELLA aftermarket sector as part of the transformation?

Alexander Bäppler: At HELLA OE and Aftermarket under the FORVIA umbrella, sustainability and efficiency are considered very important as part of the transformation. We see digitalization on a broad scale as a key, in terms of our own value chain and our partners in workshops and wholesalers.

In order to meet the needs of every customer in the best possible way, we began early on in the process by creating an uncomplicated multimedia experience. Today, any customer with a standard smartphone, tablet or PC can use it without any problems and this is having an impact on the marketplace. For example, in the HELLA Aftermarket area, we are seeing a dynamic increase in the acceptance of our digital offerings, whether it is further training through webinars, research on our HELLA Tech World workshop platform, as well as HELLA Partner World for our wholesale partners.

There is real potential for increasing sustainability and efficiency through digitalization in workshops through the networking of electronic devices with information platforms, external data sources and retail merchandise management systems. The best example of this is the browser-based service assistant macsDia, which was designed by Hella Gutmann Solutions precisely for undertaking such networking with many open interfaces. The digital tool can be used as a stand-alone tool or included as a digital module in an operations management system. It then contributes to the ‘end-to-end’ digitalization of workshop processes. These start with customer contact and acceptance, cover work on the vehicle (including parts and working hours), through to invoicing and notification of the customer for pick-up.

2. What effects of digitalization do your independent automotive workshop customers face on a daily basis; and how are they currently dealing with them?

Jörg Schläfke: The digitalization of vehicles actually began with the introduction of electronic control units around 40 years ago. This long period of time combined with increasingly powerful electronic diagnostic devices, meant that workshops were able to adapt quite well. But the current transformation taking place is radical. Electromobility and autonomous driving, accompanied by all-encompassing connectivity, are changing mobility at blazing speed. Workshops are faced with the challenge of adapting technically to new

types of drive, highly complex networked control systems and a wide range of ADAS. At the same time, they also have to learn and implement all the things that involve dealing with modern IT.

After all, the digitalization of vehicles logically requires the digitalization of the workshop. Not only for reasons of efficiency, but also because many repairs and services can no longer be carried out without access to data and external backends. We are therefore proud of the cyber security management implemented in Hella Gutmann’s equipment software.

It enables our partner workshops to communicate with access-protected latest vehicle generations for 14 brands currently without additional effort, and the trend is rising. For us, this means an enormous effort, both contractually and financially; for example, we take over the complete OE license fees for our customers.

Currently, those who have not yet digitized their workshop structures, or have done so only to a limited extent, are running behind the market requirements. For example, when it comes to initializing a replaced component on the vehicle with a manufacturer code and much more, It will be difficult for them to keep up due to the high speed of transformation. On the other hand, it is clear that independent workshops through digital workshop management can keep pace with the changes by networking with efficient partners and investing in good Internet, high-quality diagnostic and calibration tools.

3. Does this mean that workshops should become IT specialists in order to be fit for the future?

Jörg Schläfke: Of course, certain preconditions must be met on the workshop side such as a stable and strong Internet. But it’s clear that mechatronics technicians are not IT specialists, or don’t want to be. That’s why we see it as our responsibility to support our customers with intelligent tools and services so that they can concentrate on the essential technical work on vehicles.

Our diagnostic devices function according to the plug-and-play principle and their software architecture is designed in such a way that they automatically select the shortest paths, unlock security gateways and open links to corresponding data portals. Our ultimate discipline is “Automated Diagnosis”. This is an intelligent, continuously self-improving system that uses artificial intelligence (AI) and Big Data technology to automatically generate a statistically validated diagnostic result - including the problematic component, after a single initial click by the user. If the device is linked to a spare parts catalog, the workshop can order the part with a single click as part of the digital process.

But we admit that there are indeed tasks that are particularly demanding in terms of IT technology that workshops cannot perform economically on their own due to their lack of routine or access. For example, the activation and keying

of software or components for which individual data and approvals are required, which must be requested from the OE. For these cases, we offer our customers the respective technical service as remote services - a purely digital process.

4. Do you also see added value for our customers’ customers, i.e., the drivers, as a result of increasing digitalization?

Jörg Schläfke and Alexander Bäppler: Our answer to this is a unanimous yes! This is because the digital world offers considerable additional benefits, both for the participants in the IAM and for the drivers. With increasingly autonomous functions, and Advanced Driver Assistance Systems, comfort and safety are on the rise. And new opportunities are opening-up for the management of individual mobility. For example, think of the powerful telematics solutions we have today. Unlike the first telematics generation, in-depth live diagnosis of a vehicle is now possible. The customers themselves, their workshops, fleet operators, or the mobility service providers, can assess the technical status of the vehicle remotely. The German automobile club ADAC is currently demonstrating where the journey is heading with the introduction of the SmartConnect telematics concept in partnership with Hella Gutmann Solutions. 

For even greater safety: Elring presents new product labels

Elring is once again setting standards when it comes to product safety and is now including an innovative product label with a unique individual QR code on all products to provide users with extra safety. A hologram with various safety features is now integrated in the product label. This means that all product groups come with an adhesive label, providing additional protection against counterfeiting.

Scan the QR code and get product authentication information directly. Direct forwarding to the article in the TecDoc catalog and all technical information about the article. In a further expansion stage, this landing page will also provide information on the disposal of packaging materials.

Bosch Brakes Born Safe

With decades of experience and expertise in the braking system, Bosch engineers not only are able to develop new brake pad mixtures in our in house laboratory for almost every type of vehicle, but also carry out tests that exceed the ECE R90 quality standard requirements.

Because for us safety always comes first.

boschaftermarket.com

A MULTI-BRAND DIAGNOSTIC SOLUTION

ALEXANDER WAGNER, Vice President

Aftermarket/ TruckServices

EMEA at Knorr-Bremse

Commercial Vehicle Systems

TOWARD A DIGITAL, ALL-IN-ONE SOLUTION FOR WORKSHOPS AND FLEETS

Digitalization and connectivity – two concepts that are already well entrenched in the commercial vehicle sector and increasingly dominant in the aftermarket. In response, Knorr-Bremse has further strengthened its position as a supplier of digital and data-driven aftermarket solutions by acquiring a majority stake in Spanish company COJALI S.L. The international developer and manufacturer of diagnostic systems for commercial vehicles and other types of specialized vehicles has become one of the world’s leading suppliers in this segment, thanks to its multi-brand diagnostic solution, Jaltest Diagnostics.

To find out how Knorr-Bremse is planning to merge its own digital solutions with Jaltest Solutions and further expand its business in response to the industry’s connectivity trend, we spoke to Alexander Wagner, Vice President Aftermarket/ TruckServices EMEA at Knorr-Bremse Commercial Vehicle Systems.

Mr. Wagner, aftermarket activities in the commercial vehicles sector are increasingly dominated by data-driven solutions. How is Knorr-Bremse positioned following the acquisition of a majority stake in Cojali? Alexander Wagner: Years ago, we realized that, together, data-driven solutions and connectivity represented one of the most groundbreaking developments in the commercial vehicle industry. Now we have a leading diagnostics supplier with more than 20 years’ experience in our portfolio, and that really strengthens Knorr-Bremse’s aftermarket offering.

Why is it so important for Knorr-Bremse to have digital diagnostic solutions in its portfolio?

A. W.: Diagnostics is now one of the most important tools used by workshops to handle the increasing complexity of commercial vehicle repairs, as a direct result of the ever more central role played by electronics. Cojali S.L.’s multi-brand diagnostic solution – Jaltest Diagnostics – is capable of troubleshooting faults regardless of vehicle make or model. Jaltest Diagnostics already covers more than 6,000 commercial vehicle models and 200 commercial vehicle brands. And that brings us much closer to our ultimate goal: to be able to offer all market players – dealers, workshops and fleet operators – an all-in-one solution.

What exactly do you mean by “all-in-one solution”?

A. W.: For each of our products, we always ask ourselves what repair solutions and what kinds of technical support we can offer, and how we can help to make workshop activities even more efficient or optimize fleet operations. In this respect, we regard ourselves as a systems partner offering end-to-end solutions to dealers, workshops and fleets.

Apart from the fact that Jaltest Diagnostics is – potentially – capable of troubleshooting all vehicle makes and models, what other benefits does the solution offer?

A. W.: As you’d expect, Jaltest Diagnostics can be used to carry out stationary diagnostics, by which I mean, pinpoint faults in a vehicle that’s been taken to the workshop for a health check. But the future lies in remote diagnostics and its evolutionary development, predictive maintenance. Cojali already has a remote diagnostic solution available under the Jaltest Telematics brand – indeed, the company has already established itself in this segment as a major player in southern Europe. Remote diagnostics is all about monitoring vehicle functions and reporting any faults while the vehicle is actually on the move, as well as assessing how critical they are. But in the future, collecting and analyzing this data will also make it possible to predict when a particular fault will appear on a vehicle. Fleet operators can then schedule a workshop visit before the fault occurs. Both approaches, remote diagnostics and predictive maintenance, are enormously helpful in enabling fleet operators to coordinate with workshops – and ultimately, avoid downtime. In January 2023, the public transit services operator

in the Spanish city of Valencia reached an agreement with Cojali to install Jaltest Telematics on fleet vehicles. The installation is scheduled to take place in the next few weeks.

What diagnostic solutions does Knorr-Bremse already have in its portfolio?

A. W.: Knorr-Bremse’s diagnostic solution is called NEO. It’s a solution that covers our own Knorr-Bremse products and is characterized by the kind of in-depth diagnostics that only an OEM can provide. NEO also offers Guided Diagnostics. This means that a series of fault-driven questions guides the workshop technician to find the right solution. This is seriously useful, because faults can have various causes. “Fault-guided” diagnostics of this kind are by no means standard in the diagnostic solutions industry.

Will you discontinue the NEO workshop diagnostics range?

A. W.: No, we’ll use it to extend the Jaltest Diagnostics solution. This means that while you’ll be able to use Jaltest to perform diagnostics on components from every conceivable brand, you’ll also be able to analyze Knorr-Bremse components in exceptional detail. This will be accompanied by even more detailed technical documentation for Knorr-Bremse components, because of course we’ll contribute our expertise as manufacturer. It’s worth mentioning that Cojali hopes to expand fault-guided diagnostics in other areas as well.

Technically speaking, how will you integrate NEO with Jaltest?

A. W.: We’re aiming to fully integrate it by mid2024, at which point Jaltest Diagnostics users

will be able to opt for the Knorr-Bremse software package as part of the deal, including Guided Diagnostics for Knorr-Bremse components. Until then, the NEO diagnostic solution can be installed alongside Jaltest Diagnostics on Jaltest Link, which is the associated hardware. Until they’ve been fully integrated, NEO can be used on the same device independently of Jaltest Diagnostics.

So existing Jaltest Diagnostics users can use NEO and vice versa?

A. W.: We’ll be making an attractive offer to workshops that currently use NEO but not Jaltest Diagnostics, to encourage them to change over to Jaltest Link. By doing so, they’ll save time in day-today operations because technicians will no longer have to switch between whichever multi-brand diagnostic equipment they’re currently using and the Knorr-Bremse tester. And time is a precious commodity for workshops, which are usually working at full capacity.

The “go to market” strategy for Jaltest Diagnostics equipment will continue to follow the same that Cojali has used for the last 30 years, so Cojali’s distribution network will be the only one offering these solutions.

How will Knorr-Bremse continue to develop Jaltest Diagnostics?

A. W.: We’re already working on integrating other, regional Knorr-Bremse diagnostic solutions with Jaltest over the medium term. In the long term, we aim to integrate all of Knorr-Bremse’s regional solutions into Jaltest Diagnostics, so that workshops in regions where European, American and Asian vehicles are used – such as Africa or Australia – will be able to use a single diagnostics tool to analyze them all. We also view technical training as another opportunity to collaborate

closely with Cojali by offering extended training packages in specific regions.

At the same time, Cojali will continue to develope Jaltest Diagnostics, increasing its coverage, adding new functions and launching several versions of the software per year, following the company’s usual practice.

What else is happening in the world of connectivity and smart services?

A. W.: Through Jaltest Diagnostics and Jaltest Telematics, we collect substantial amounts of data from the monitoring of vehicle components and workshop diagnostics, but also on vehicles’ fuel consumption, tacho data, remaining mileage and so on. The analytics also cover driving behavior. So with Jaltest Solutions, we’re working on providing workshops and fleet operators with what will ultimately be all-inclusive platform. For example, after receiving an alert from the remote diagnostics system, they should immediately be able to see where the nearest workshop is, whether it has a free repair slot at the required time, and whether it has the necessary parts in stock.

And what about the Cojali brand?

How will people perceive it in relation to Knorr-Bremse in the future?

A. W.: Knorr-Bremse will continue to be Knorr-Bremse, and Cojali will remain Cojali. But of course we’ll be making every effort to bring together the best of both companies so we can leverage the relevant synergies. This will also apply when we attend Automechanika, for example, where we’d like to appear side by side and so make clear to trade visitors that our offerings are complementary and optimized to work together. Because we are, after all, a perfect match. 

With the increasingly widespread adoption of electric and hybrid vehicles, and the continuing development of in-car electronics and digital technology, the automotive sector is experiencing something of a technical revolution.

Without adequate training, technicians will find it hard to keep up with the rate at which these technologies are evolving. But there is a growing need for those that need such training –from apprentices to master technicians – to be able to access it whenever is most convenient, from wherever they are, and in the manner they choose. Indeed, our own research identified a preference for blended learning – a mix of face-to-face and online.

Rate of change

The automotive industry is changing. For one thing, electric vehicles are becoming increasingly popular. Over 6.6 million1 were sold worldwide in 2021, more than twice as many as in 2020. And that popularity is growing. With more than 3.2 million2 new plug-in cars registered worldwide by the end of May, 2022 looks set to easily beat the previous year’s record. In fact, more electric vehicles are now sold each week than were sold in the whole of 20121

Rapid developments in digital technology mean vehicles are becoming ever more sophisticated, too, evolving into softwaredominated systems, and delivering enhanced functions such as a full electric powertrain, automated driving, and V2X (vehicle-to-everything) connectivity.

A premium car, for instance, currently contains between 100 and 150 million lines of code - a number that’s expected to reach up to 300 million3 by 2025 Self-driving cars, when they eventually arrive, will need more than one billion lines of code – almost a thousand times as many as were used to land Apollo 11 on the moon. This level of advanced technology means diagnostic elements will become a critical element of every electric vehicle, used to perform management-related tasks like monitoring energy consumption, checking temperature control, and supervising charging efficiency

As a result, technicians require ongoing training in a vast range of new skills and expertise, and an understanding of new and emerging technologies in order to maintain and repair the latest models and, especially, the new generation of electric vehicles

Convenient and cost-effective

E-learning platforms offer a convenient, cost-effective, and quick way for technicians to engage with the latest – and increasingly commonplace – technologies.

By providing access to a wealth of training materials – a combination of theory and how-to videos, on subjects such as electric and hybrid vehicles, ADAS, and diagnostics - on any device, from any location, and at a convenient time, such a platform makes it significantly easier for technicians to continuously enhance their skills and keep up to date with the most recent technological developments.

What’s more, by virtue of being on-demand, it enables a workshop technician confronted with a particular issue to consult an online video and be back to work in minutes. Its digital nature also allows delegates to engage in an interactive manner. An engine simulator, for example, allows users to replace or isolate different components in a virtual environment to help identify the root cause of an issue and test their skills in resolving it.

Providing a solution

Distributors also benefit from such an e-learning platform Given the growing complexity of the market, just being a supplier of parts is no longer enough for many. Garages need suppliers and partners who can provide them with solutions that allow them to stay ahead of change, and to keep capitalising on revenue opportunities

By providing an e-learning platform, distributors have an opportunity to expand their portfolio, while generating additional revenue, and becoming a valued solution provider for their customers.

The nature of the job means automotive technicians will always need access to practical training - something that Delphi Technologies also offers at its training centres across Europe. The speed at which electric vehicles and digital technology are evolving has only increased this need. When faced with the commercial pressures of running or supplying a workshop – especially in today’s economic climate – an expert online resource will enable technicians of all levels to expand their skillset with the minimum fuss, without impacting their bottom line.

IN EVERYTHING WE DO, WE START WITH OUR CUSTOMERS

TRANSFORMATION THROUGH DIGITALIZATION: A STRONG ORIENTATION TOWARDS THE CUSTOMER INTERFACE

The world we live in is constantly changing. It is not surprising that this change also affects the global filtration expert MANN+HUMMEL - in the way that they deliver solutions, the way they are created and the way in which they interact with each other.

Digitalization is one of the three strategic drivers for transformation at MANN+HUMMEL, along with sustainability and the changing mobility landscape. To compete in the market, companies must remain agile. The company states: “In everything we do, we start with our customers. Understanding their needs and expectations, predicting market developments and making data-based decisions driven from an ‘outside-in’ perspective is a crucial part of our digital transformation process. Our goal is to provide our customers with leading digital experiences, to be accessible and to continuously optimize and expand our digital service offerings. For this purpose, one of our main digital transformation initiatives is focused on restructuring our digital landscape including databases, systems, and front ends; with a strong orientation towards the customer interface.

Filtration remains at the heart of what we do, but as our environment becomes more complex, we are enriching our products and services with helpful digital offerings and interfaces. One example of this is using the product content platform ‘loadbee’ to provide our customers detailed,

bundled information on the products of our premium filtration brand MANN-FILTER. Text files, videos, images and graphics are provided in their final layout on the platform in a way that is both emotionally appealing and convincing. From here, they are displayed directly on the sales pages of all trade partners that have activated the loadbee add-on in their shop. This means that our customers can supplement their own data with additional MANN-FILTER product information. It offers dealers an enhanced range of marketing instruments for making comprehensive digital product content available for sales support at any time. Changes are made in real time so that the latest information is always displayed for our trade partners”. 

For more information on the additional product content from MANN-FILTER and the free loadbee code, trade partners can contact their MANN-FILTER partner or customer-service@mann-hummel.com

EUROL RENEWS PACKAGING DESIGN

Eurol is renewing the design of its entire packaging line, including Eurol Specialty products. The design has undergone a fresh and modern update along with improved convenience thanks to practical product information. From small packaging to sprays, grease cartridges, bag-in-boxes and drums; all product labels are being updated to the new design.

A new addition to all packaging is the comprehensive product information that supports the user in the purchasing process and application of the product:

Clear icons of key product benefits and features;

• Indication of the market segments where the product can be used;

• QR code with reference to Oil Advisor for more information and applicability;

• Indication for use in hybrid vehicles, where relevant;

• Colour coding on Eurol Specialty products for easy use in maintenance programs.

The updated design is in line with the new brand promise ‘Powering Performance’, which was already introduced last year along with a subtle logo change.

For more information on this subject, please contact Dennis Marsman, Marketing Manager at Eurol, d.marsman@eurol.com or telephone +31 (0)548 61 51 65.

Gradual introduction

The new designs will gradually be implemented during the coming months. Both new and old packaging will run side by side as the updates have only been subtle. The new packaging will also gradually become visible on the Eurol website, Eurol app, TecDoc, Aldoc and all other portals.

Exide ready for change

Top charge acceptance with high energy and longer life.

Latest innovative AGM batteries from OE also to the aftermarket.

Carbon Boost 2.0 reduces sulfate and improves conductivity. Longer life for conventional and start-stop applications.

Carbon Boost 2.0 reduces sulfate and improves conductivity. Longer life for conventional vehicles with high equipment levels and in urban use

models, as a complement to the main

EXIDE EFB

EXIDE PREMIUM

EXIDE AGM

works with leading car manufacturers, including: Alfa Romeo, Bentley, Citroen, Dacia, DS, Fiat, Ford, Hyundai,Jaguar, Jeep, Kia, Lancia, Land Rover, Mazda, Mercedes-Benz, Mitsubishi, Nissan, Opel, Peugeot, Piaggio, Porsche, Renault, Suzuki, Toyota, Volkswagen Group, Volvo 70% of European car brands work with Exide batteries.

Conventional to full electric vehicles Exide’s advanced lead-acid batteries provide essential power

THE PERFECT OPPORTUNITY TO ENHANCE THE EXPERIENCE

THE DIGITALIZATION IS A BREAKTHROUGH OPPORTUNITY FOR AN ENHANCED TRAINING EXPERIENCE

The relationship between training and digitalization is a long story which has accelerated during the pandemic. This has led to a 10-year jump into the future for learning, saving a huge amount of time and money for the companies with efficient, intuitive and bestin-class features matching the end-user’s expectations.

The one-to-one coaching, pair mentoring, scholarship programs are not always possible or affordable for small organizations and especially workshops. The equation is quite simple and thanks to digitalization it is the perfect opportunity to enhance the experience of:

• a group of people with structural constraints (locations, languages, experience, vocational education, impact of the time spent on the business activity…),

• having one or more topics to be mastered,

• with a restricted budget.

DIGITALIZATION FROM A TO Z

Not even trying to change the basics of human being, and keeping in mind that a face-to-face training will bring much more value, there is no need to digitalize 100% of the experience but

this is the opportunity to provide the learners with blended-learning activities (e-learnings, tutorials, webinars, instructor lead training…) and play with the retention rate of each type of course (from reading to do-it).

The retention rate of an activity is directly linked to the learning type: You will remind 5% of a lecture… 10% of a reading, 20% of a video, 30% of a demo, 50% engaging a group discussion, 75% practicing after learning, 90% teaching someone else!

Starting by feeding an existing need or creating a new one. The same willingness to open an app. as for some social medias. Digital learning can help enhance student accountability by giving

learners more control over their own education. Costs can be cut by up to 90 percent and knowledge retention is maximized.

WHAT ABOUT THE NEW & NEXT GENERATIONS

The expectations and needs of the staff are different depending on the regions, the culture and the generations. This is quite common across the globe with the Gen. X, Gen Y… having new expectations toward the way of working of their industry.

The digitalization is the opportunity to keep the appropriate pace for each one, to enhance the capabilities of your staff and to help your Customers improving their staff retention, ensuring for both organizations the maximization of the profit generated by the different activities.

HOW DIGITALIZATION CAN OPTIMIZE TRAINING EXPERIENCE

This can be done thanks to the N!Academy Cloud which come with basic training features: course administration, training path allocation, a calendar view in different languages… and catchy functionalities: a powerful catalog, social assets that could be activated on each course, groups activities, possibility to run IN/OUT knowledge tests on a smartphone during a session for example…

The N!Academy Cloud is one of the tool created by the Nexus Academy to support our Members on a daily basis…:

• a CLOUD-BASED single point of access,

• to AUTOMOTIVE AFTERMARKET TRAINING topics,

• AVAILABLE 24/7,

• on different types of devices with a RESPONSIVE website that can be used on laptop, tablet or a powerful app. existing on both stores (Apple & Android**),

• available in more than 100 LANGUAGES***, …and it will provide your customers and your team with the absolute best from the experience possible.

WHAT CAN BE YOUR ROLE?

As a Service provider with the N!Academy Cloud, a quality offering powered by best-in-class Partners and efficient plugins, providing a few-click solution to major questions and bringing a large training offer to every independent repairer, you can become a MAJOR PLAYER in a very short period of time.

It will impact positively the efficiency, parts turnover, staff retention and overall health of your Customers and the ones of your own company. There are two ways to embrace the changes, wait for the others to try and catch up when the market is mature or be an early adopter to anticipate each move.

WANT

TO BE A GAME CHANGER?

Drop us an email @ nexusacademy@nexusautomotive.eu.

LET’S GET DIGITAL AND BECOME

A TRAINING LEADER!

*from National Training Laboratories Institute - Bethel, Maine (early 1960s) - **basic version already available – Nexus custom version to be delivered in Q3 2023 - **100 languages for the Cloud environment and 40 for the Technical e-learnings

IMI ACCREDITATION OFFERS GS YUASA ACADEMY LEARNERS PROFESSIONAL CERTIFICATION

The GS Yuasa Academy, which recently launched across Europe, is the only battery training program to have partnered with The Institute of the Motor Industry. The online learning platform will give users who have completed all courses the opportunity to become a fully-fledged member of the IMI, with whom GS Yuasa have recently become a strategic partner.

GS Yuasa Academy is the most powerful comprehensive online battery learning platform available. Featuring over 20 detailed training courses, it covers every step of a battery’s ‘journey’ – from leaving the shelf, through ongoing maintenance, to end of service life.

It is designed to help businesses revolutionise their battery offering by improving customer service, reducing warranty returns and maximising battery business revenue potential.

Once users have successfully completed all GS Yuasa Academy courses, they will be eligible to apply for IMI certification and membership through the platform. If they decide to do so they will then receive a printed certificate, membership pack and a range of benefits from the highly respected institution.

The Institute of the Motor Industry (IMI) was founded in 1920, with the goal to establish new skills and knowledge benchmarks for the emerging automotive industry. IMI’s purpose is to provide and continuously evolve, the way people working in the automotive sector can attain recognition for relevant professional competence. IMI members are committed to personal development and the highest technical standards. By becoming an IMI member, users can join a global community of best practice, get access to exclusive training, career information and advice and enjoy many personal and business discounts.

Ian Newham, Training Manager at GS Yuasa Batter Sales UK Ltd said, “Weareextremelyproudtopartner withIMIthroughourGSYuasaAcademyonlinelearning platform.We’veworkedhardtomaketheacademythe mostcomprehensivelearningsolutionavailableandthis partnershipcertainlydoesthat.We’repleasedtobeable togiveindustryprofessionalstheopportunitytojoinsuch ahighlyvaluedinstituteoftheautomotivesector.

“We’veseenincredibleengagementsincethe EuropeanlaunchofGSYuasaAcademy–workshops, technicians,distributorsandindividualshaveall ralliedbehindit.Weknowtheylovethebroadrangeof contentandthedynamicwayinwhichit’sdelivered. Eachmoduleonlytakesafewminutestocomplete andcanbecompletedatyourownpace.Thefact thatuserscansimplyleavethesiteandthenpickup wheretheyleftoffisarealbonusfortechniciansand workshopownerswithabusyworkscheduletoo.” Try

THE EMERGENCE OF NEW MARKETS: NTN IS ADAPTING ITS OFFER

NTN, ON THE WAY TO DIGITALIZATION…

With the automotive market undergoing major changes, new trends are emerging. To contribute to tomorrow’s changes and make the most of its know-how, NTN has a team dedicated to the development of a sensor, IoT and a digital offer. The deployment of new mobilities on the market is one of the strategic axes of this activity, in line with NTN’s innovation plan.

The emergence of new markets for connected products

As a leader in the automotive industry, NTN is constantly developing its technologies. Faced with current societal considerations, the automotive market is transforming itself to reduce its environmental footprint and provide even greater comfort and safety.

The electrification and autonomation of vehicles, as well as the introduction of new modes of consumption and means of locomotion, are already revolutionizing daily life. Wishing to actively participate in these transformations, NTN is adapting its offer. In particular, NTN offers sensors and bearings for electric drive trains, LiDAR and autonomous mobility of people and goods. It also

addresses the soft mobility market, such as the bicycle market, for which NTN already has several developments to its credit. Initially supported by the OEM, all these innovations will eventually find a resonance on the aftermarket.

Focused on digital

Since April 2021, NTN has integrated a Sensors, IoT & Digital activity. This dedicated team, a true internal start-up, will make it possible to meet the needs of mobility and Industry 4.0 in terms of smart products and digital services. By building on the technological building blocks it has mastered, the Group aims to develop its range of high-resolution speed and position sensors. Already in series production for LiDAR and odometry functions for autonomous vehicles (contributing to positioning in space), NTN aims to play a role in the control of electric motors. The objective is to improve performance and offer a self-diagnosis function: two elements that are essential to reducing the environmental footprint of vehicles. By applying this know-how, the equipment manufacturer is also seeking to develop mechanical and mechatronic products for the overall control of electrically-assisted bicycle (EAB) systems, where compactness and performance are the key words. Solutions for measuring speed, position and torque are already being developed. In order to participate in this new ecosystem, NTN is also moving towards complementary activities such as the design of a recharging station for EABs. This service, which enriches the ebike offer, allows the Group to broaden its field of action and to gain a foothold in the clean and renewable energy market at the heart of this societal evolution. NTN is thus demonstrating a real desire to position itself on an energy autonomous project, with low

environmental impact and at the service of soft mobility with a European scope.

Our premium digital services offer

Aware that customers’ needs in terms of information, recommendations, analyses and techniques are constantly changing, our group develops and adapts its supports, services and assistance for those who place their trust in us. We are developing digital supports to have close business relations. 

E-learning modules for technical training

Tech ScaN’R : the easy app for mechanics

SNR Automotive Youtube channel

Make the world a pioneering* road to drive

Our idea of innovation

We are reducing our environmental impact, optimising the performance and service life of our products, digitalising our operations and developing our service offerings. Confronting today’s changes and tomorrow’s challenges, we are fully committed to research and development aimed at achieving smoother, more efficient, more sustainable mobility.

* At NTN, we strive to create a more innovative driving experience.

» EXHAUST GAS TEMPERATURE SENSORS FROM HERTH+BUSS

Indispensable protection against overheating

Exhaust gas temperature sensors are used in both petrol and diesel vehicles. In the latter, they mainly provide protection for components and overheating, including turbochargers and catalytic converters. They also ensure accurate regeneration of the diesel particulate filter by ensuring that the necessary temperature is achieved for the free-burning process. In petrol engines, exhaust gas temperature sensors are mainly found in vehicles with modern GDI engines or turbo engines. These are frequently installed, especially in the context of the downsizing trend. Here, too, the exhaust gas temperature sensors perform similar functions. They protect turbochargers and catalytic converters, take over fault detection and onboard diagnostics for the petrol particle filter.

Symptoms of defective EGT sensors

Defective or even completely failed exhaust gas temperature sensors become noticeable, for example, when fuel efficiency decreases. In this case, fuel consumption increases without benefiting the vehicle’s drive system, because the regeneration of the exhaust gas temperature sensor takes longer. Defective AGT sensors can also lead to a deterioration in driving behaviour.

Possible causes of a defect

Due to their installation position, exhaust gas temperature sensors are exposed to extremely high temperature fluctuations and thus high loads. Excessive temperatures of over 900° Celsius can hinder regeneration or even cause it to be aborted. This can then result in damage to the diesel particulate filter. Another possible cause can be strong vibrations that cause internal wires to break off or cause wire breaks. However, defective exhaust gas temperature sensors can also cause consequential damage to petrol engines, requiring costly repairs.

Replacing the AGT sensor

If a complication occurs with the exhaust gas temperature sensor, an error is reported in the engine control unit and the engine warning light flashes. The error can then be

read out with a diagnostic device and the defective AGT sensor analysed. Finally, the sensor is replaced. To ensure proper regeneration, the sensor should also be replaced whenever the diesel particulate filter is replaced. We also offer exhaust gas temperature sensors for easy replacement. The Elparts range includes over 350 different AGT sensors that can be used in a wide variety of vehicle models. These include sensors for both diesel and petrol vehicles.

Sockets for safe removal of the sensors

We also offer matching sockets especially for exhaust gas temperature sensors. Due to the high temperatures, AGT sensors literally eat into the thread after some time and can only be unscrewed again with great difficul-

ty and increased effort. Regular ring spanners or open-ended spanners are usually not tight enough or too unstable to loosen the sensors safely. This poses the risk of slipping and injuring yourself. Our socket spanners, on the other hand, are shaped so that they fit perfectly on almost all exhaust gas temperature sensors and lambda sensors. In addition, the reinforced design enables a secure hold even when a lot of force is applied.

Sensor, exhaust gas temperature

Item number: 70682*/70683*

Socket, exhaust gas temperature sensors

Item number: 95924682

ELPARTS – from small to large to whole range!

THE GROWING IMPORTANCE OF SOCIAL MEDIA

JEROEN BETERAMS, Group Marketing Manager NRF

NRF: DIGITALIZATION FROM A MARKETING POINT OF VIEW

Digitalization in marketing refers to the gradual movement of marketing and communication activities to digital channels to reach target audiences. At NRF, this digital approach has been an essential part of the marketing approach for years. And as we look to the (near) future, it will only become more important.

The growing importance of social media

The use of social media marketing (SMM) plays a crucial role in engaging existing customers, reaching new audiences, increasing brand awareness and for building trust and loyalty. Social media is a very fast and effective way of communicating. Content can be launched immediately. Moreover, social networks are ideal for two-way communication, where print is only one-way.

NRF uses different social media channels for different target groups. LinkedIn is aimed at NRF distributors and the general automotive aftermarket industry. As NRF also produces cooling solutions for marine, railway and industrial applications,

part of the content is focused on these segments. The content on the LinkedIn company page is in English only and includes information on company developments, product range information and event updates. Facebook, Instagram, and YouTube are aimed at workshops and mechanics. These channels are available in 8 languages and the content is mainly technically oriented.

In addition to the general pages, many NRF colleagues are posting frequently on their own accounts. As a result, they act as brand ambassadors and significantly increase the visibility of NRF.

Using YouTube to connect with mechanics

With a team of more than 10 experienced trainers, NRF is organizing more than 600 technical training courses every year across Europe. Through these trainings, NRF aims to share knowledge on engine cooling, air-conditioning and more. Nowadays, NRF also offers dedicated EV training courses.

The reach of these physical training sessions is obviously limited. That’s why NRF recently launched new YouTube channels in 8 languages. To optimally inform and connect with mechanics, NRF knows that content must be produced and shared in their local language. The new content will include technical tutorials and online training sessions.

Print vs. digital advertising

NRF is switching from traditional advertising in print magazines to an online approach. NRF still uses the same partners, but only the digital part of their services, such as their websites and newsletters. By offering shorter news items and online bannering, NRF is convinced that their brand visibility will continue and even improve.

NRF is increasingly using its social media channels for targeted advertising. On the various channels,

NRF can create a detailed target audience. Only people who are in this target group get to see the ads. A very (cost-)effective way of advertising!

Using digital game-based recruitment

NRF is also using new digital ways to recruit people. The aim is to identify and select future colleagues based on their skills and competences, without looking at their background, origin, or appearance. For selected jobs, NRF has recently introduced game-based assessments. Candidates are asked to play a series of fun and engaging mini-games to evaluate their skills in areas such as speed, problem-solving or cooperation.

From an employer branding perspective, it shows that diversity, equity and inclusion (DEI) are very important to NRF.

Digitalization in the (near) future

Looking to the future, NRF sees new opportunities in its digital approach. NRF will focus on increasing the use of its CRM database to connect with customers. And of course, you have heard about Artificial Intelligence (AI). NRF is already exploring how AI can be used to improve the customer experience. 

Ongoing posts installation videos, product info, event updates and much more!

FOLLOW

Fuel supply: Hitachi Astemo knows the system!

When considering products for the supply of fuel, Hitachi Astemo as a well-known supplier to both the OEM and IAM environment considers all components of the fuel system.

Starting in the tank with the fuel feed unit, pump or the sensor for the fuel supply, we continue with the high-pressure pump and finally also with the fuel injectors. In order to provide our customers with the very latest technology, we also have started with our own manufacturing of control units for fuel pumps (PEM - Pump Electronic Module).

FUEL FEED UNITS

Witha large range of fuel feed units, pumps and level senders, products for the fuel supply system are one of the fastest growing product areas of Hitachi Astemo. With over 350 products, we already cover over 120 million vehicles in the EMEA region. With a market coverage of over 60%, this makes us the top supplier for this category.

CONTROL UNITS

With our PEM‘s (Pump Electronic Modules) from our own production, we are currently concentrating on vehicles from the VW Group. Currently, we already cover over 15 million vehicles with our program.

HIGH PRESSURE PUMP

For over 20 years, Hitachi has been present in the original equipment market with highpressure pumps (HPP‘s) „Made in Germany“. With our portfolio we already cover over 14 million vehicles in Europe. With the current program expansions, we will be represented in original equipment for years to come, including the last generation GDI engines of well-known European OEMs.

Matching camshaft followers and seals required for service or maintenance are also available from us.

Fuel supply products play an important role for Hitachi Astemo, but we have much more to offer! Visit our website to find out more details!

EMBRACES DIGITALIZATION WITH PREMIUM DATA QUALITY

The automotive aftermarket is undergoing a significant transformation through digitalization, and Wolf Oil Corporation is leading the way in ensuring top-notch data quality, a crucial aspect of this industry.

Wolf Oil provides its customers with cuttingedge tools such as advanced product recommendation algorithms and customized API integrations, enabling them to enhance their business through standardized data.

1. PRODUCT RECOMMENDATION TOOL

Wolf Oil assists its customers in navigating the complexity of lubricants with its Product Recommendation Tool! Designed to quickly help Wolf Oil’s customers find the most appropriate lubricant or fluid for their vehicle, it utilizes vehicle information while displaying the optimal solution based on the OEM specification. Accessible on the websites of Champion Lubricants and Wolf Lubricants, the two brands of the company!

2. LUBRICANTS FINDER APP

Wolf Oil Corporation has ensured that its product recommendation tool is also available as a mobile app, which can be downloaded from the Apple Store or Google Play. The company also provides a personalized approach to the recommendation tool. For example, in the Netherlands, Spain and France, the tool integrates car license plates as a search criterion to locate the most suitable product.

3. TECDOC: PREMIER DATA SUPPLIER STATUS

Two years ago, Wolf and Champion were recognized as a “Premier Data Supplier” by TecAlliance for the exceptional data quality in the TecDoc catalogue. This distinction confirms that both brands of the company provide data of the highest quality within one of the world’s leading aftermarket catalogues. As the only lubricants manufacturer to hold this prestigious PDS title, the company demonstrates its dedication to maintaining the data quality!

4. PERSONALIZED API INTEGRATION

Another innovative service Wolf Oil Corporation offers is API keys to integrate product and vehicle data into their customers’ own systems. This integration allows users to provide market specific data to their customers without the need for extensive data management and systems.

“By offering this API integration, we deliver a data structure that caters to the unique needs of our customers and ensures the most suitable product for the requested vehicle.At Wolf Oil, we remain committed to providing accurate, complete, and transparent data to support our customers’ business growth.” s ays Bert De Haes, Product Category Manager at Wolf Oil Corporation.

EXPANDING OUR DIGITAL PRODUCT AND SERVICE OFFERINGS

SCHAEFFLER ONECODE MAKES PRODUCT INFORMATION DIGITALLY AVAILABLE

• Schaeffler OneCode can now be found on all packaging of Schaeffler repair solutions

• Product information for over 40,000 items can be accessed by scanning a QR code

• Simple, digital way for garages to check the authenticity of an article and collect bonus points

With the newly introduced Schaeffler OneCode, the Automotive Aftermarket division of automotive and industrial supplier Schaeffler has developed a service solution that supports garages throughout Europe in vehicle repair. In the future, all product information on Schaeffler’s repair solutions will be digitally available with just one scan on a smartphone or tablet.

The new Schaeffler OneCode is a QR code placed on the outside of the Automotive Aftermarket division’s packaging. The code consists of a combination of the product number with a unique serial number for the respective LuK, INA or FAG product. This makes each item uniquely identifiable.

“With the Schaeffler OneCode, we are further expanding our digital product and service offerings. Garages receive valuable additional information and services by just one scan,” says Dr. Robert Felger, President IT & Digitalization at Schaeffler Automotive Aftermarket.

Using the Schaeffler OneCode is simple: By scan-

ning it with a QR code-reading device, such as a smartphone, the user is taken directly to the product page in the Schaeffler online catalog or the REPXPERT app. Here, they can find all product information on the repair solution at hand - updated daily for more than 40,000 items. Stepby-step installation manuals and repair instructions are available - all digitally, without long searches or scrolling.

Included: product authenticity check and digital bonus points

The Schaeffler OneCode also provides information on the authenticity of the product. This creates additional security for retailers and garages and gives counterfeit products no chance. For REPXPERT users, collecting the popular REPXPERT bonus points via the Schaeffler OneCode is now even easier. With just one click, they can redeem points and convert them into attractive rewards. No smartphone at hand? No problem!

The Schaeffler OneCode can also be used without a QR code-reading device. Manual entry in the REPXPERT app or at scan.schaeffler.com is also possible - even if the QR code is damaged or unreadable.

With just one scan, the user receives all information at a glance. 

SERVICENEXT BRINGS THE REVOLUTION TO THE WORKSHOP

MARC BLANCO CASTELLA, Chief Operating Officer of ServiceNext

THE FUTURE OF THE WORKSHOP IS DIGITAL

Accelerating towards the future and being visionaries of the new reality in the workshop, ServiceNext offers great advances to facilitate the day-to-day life of the mechanic. Through technology, we drive the transformation of this exciting profession achieving successful results in repairing breakdowns in the workshop in record time.

Through our training program called Next Academy, we promote digitalization in many important areas within the workshop, offering programs in ReEvolution format, without the travel need, via virtual (through Zoom or Teams), that are organized for small groups both ‘ live’ and on deferred option.

We also have a technical platform, where all users can find a large library of information and newsletters at their disposal for training and professionalization, from anywhere at any time. Another major commitment of ServiceNext is to further enhance the areas of workshop training in the implementation of VR technology to carry out immersive training. By Next Academy VR, we use virtual reality glasses to offer technical resolutions for breakdowns. This is a transgressive and revolutionary proposal for the market, which undoubtedly opens a whole new path of learning facilities for professionals.

All Next Academy VR trainings are done online, with the possibility of testing by lessons, that return excellent feedback in terms of user satisfaction. The lessons are short, around 10 minutes long, and internal questions can be asked within the lesson, and where the user can maintain control by pauses and repetitions as required. This allows them to absorb the knowledge at their own pace through a 100% immersive and personalized training programme. Some interesting figures we can share include

there is a 40% increase in knowledge retention through immersive trainings due to the absence of external stimuli. The trainee is 100% focused and accelerates productive learning.

ServiceNext also uses Next Assist - our technical assistance service for mechanics – which provides digital support through, for example, mobile, Tablet or PC. With this tool, the workshop can make inquiries at any time, through the technical platform, and access information bulletins on different models and brands of vehicles.

In addition, the user can access a history of their workshop and assistance inquiries and the resulting resolutions. In addition, this service is also offered in VR format, and also through more economical and accessible supports such as email, telephone and web. Accessing Next Assist is a sustainable option because the digitization of the consultancy means there is no need to resort to printing materials in order to carry out a successful breakdown resolution.

We can assure our customers that the workshop revolution through digitalization is a reality with ServiceNext. 

EMBRACE NEW OPPORTUNITIES

CHRISTIAN MÜLLER, Vice President Marketing at TecAlliance

EMPOWERING THE INDEPENDENT AUTOMOTIVE AFTERMARKET WITH STANDARDISED DATA AND SOLUTIONS

Whether its new business models, digital distribution, alternative drives or connectivity – it is clear the automotive industry is undergoing radical change. To remain competitive, market players in the independent automotive aftermarket need to adapt and embrace new opportunities. In this context, the role of data and SaaS providers such as TecAlliance has become crucial in enabling this transformation through standardisation, digitisation and innovation.

TecAlliance has come a long way since the foundation of the TecDoc Standard in 1994, when the industry was still heavily relying on paper catalogues. This leading data expert has successively expanded its portfolio and implemented new technology to ensure that all market players in the independent automotive aftermarket can rely on its data and solutions to support their business, no matter what challenges they will face in the future.

Christian Müller, Vice President Marketing at TecAlliance, comments: “Our history is a history of constant evolvement in line with technological advancements, and we will continue on this path because it is our purpose. We need to stay on top of market developments and must continue to innovate in order to be a reliable expert for our partners on all questions regarding digitalisation, bringing their business in the IAM forward.”

Ready for the future

As the Independent Automotive Aftermarket is going online, digital-driven products and services

are setting new trends and will be the major growth drivers for the market. Müller comments: “New distribution channels and platforms are emerging or stepping into the market. Our established industry solutions TecDoc and TecCom provide our customers with the right tools to conduct their business successfully. And we make sure that we continuously innovate and adapt our data and solutions to all new emerging use cases”.

With the TecCom solutions, TecAlliance covers all processes related to order processing in the automotive aftermarket – from availability requests and parts ordering through to electronic invoices and returns.

Do you also want to make your business fit for the future and benefit from the advantages of standardisation and digitalisation? Then contact the TecAlliance experts who will be happy to show you how data and digital solutions help reduce costs and increase sales: tec.al/contact. 

The Original Supplier for Electric Tailgate Systems: Quality Guaranteed

When you choose Stabilus Powerise, you're opting for the same high-quality part that was originally installed in your vehicle As the original manufacturer, Stabilus guarantees a perfect fit and unmatched performance Experience peace of mind knowing that you're investing in a genuine, top-tier replacement part.

Safety Features: Confidence in Every Ride

When it comes to your vehicle, safety is non-negotiable.

Stabilus Powerise is engineered with state-of-the-art safety features, ensuring you can use it with complete confidence Its advanced obstacle detection system can identify potential hazards, such as hands or objects, preventing accidents and ensuring a safe operation.

Fast-Growing Program Range & Exceptional Coverage

Stabilus continually expands its program range, offering great coverage for a wide variety of vehicles

With an extensive inventory available, you can trust Stabilus to provide the Powerise components you need, when you need them

POWERISE

MOTION. ELECTRIFIED.

The Stabilus Powerise is not your ordinary replacement part Specifically designed for vehicles equipped with electric tailgate systems, Powerise is a specialized solution that caters exclusively to these advanced setups It is not a suitable substitute for gas springs, nor is it an upgrade for them This unique product is specifically designed to meet the demands of electric tailgate systems, providing unparalleled performance and safety features

Next to it's premium safety features and longevity, another standout feature of Stabilus Powerise is its waterproof design Unlike other electric tailgate replacement parts, Powerise ensures that your electric tailgate system remains protected from water damage. This additional layer of protection not only shields the Powerise components from water damage but also protects all other electrical components inside the tailgate system, giving you even more confidence in your investment.

By choosing Stabilus Powerise, you're not only investing in a premium replacement part but also in the peace of mind that comes with knowing you've made a smart choice. Experience the difference that the original supplier's product brings to your electric tailgate system, and enjoy the unparalleled performance and safety features that only Stabilus Powerise can provide.

IN THE PURSUIT OF PRECISION

Every Textar friction product is developed for a specific vehicle, brake system, and purpose. Working with 797 different raw materials we have created around 50,000 unique mixes, over the last three decades alone. All developed and tested to meet the most demanding quality standards. Always in pursuit of delivering exactly the right braking for every challenge. That’s what friction experts do.

www.textar.com

TOTALENERGIES LUBRIFIANTS HAS DEVELOPED ITS OWN SERVICES OF LUBRICANT RECOMMENDATION FOR ALL VEHICLE CATEGORIES

Choosing the right oil for a vehicle can be a complex and confusing process for many customers, and there are several pain points that can make this task challenging.

Many customers may not have a good understanding of the different types of oils available, their specifications, and their benefits. Also, there are many different types of engines and vehicles, and each may require a specific type of oil that is compatible with its design and performance requirements. If a customer chooses the wrong type of oil, it can lead to performance issues, increased wear and tear, and potential damage to the engine.

Also, insight given by OEM, which are specification and viscosity are not easy to be read and translate into a choice of products

Finally, specifications can change over time as new engine designs and technologies are introduced. The oil used in my previous car is now outdated for the new one.

GET THE RIGHT RECOMMENDATION

For that, on the market there is some tools to match vehicle’s specifications and lubricants performance. With those third-party tool, we see some delays to update with latest launch of products and with many constraints to change ranking on the result to promote one product over another.

TotalEnergies has decided and succeed to launch his own tool in 2022. Directly connect to his lubricant portfolio from each different countries with a vehicle data covering all markets and all world regions, the service is instantly up to date.

Get regional recommendation was the main challenge to cover as specification, climate, environment, usage of vehicle and availability of products in a specific region is different from one to another. One year after the launch, we had already more than 3 millions of vehicles recommendations, and today, it is more than 300 000 searches done per month in 60 countries and it keeps increasing as each month a new affiliate launch it in their country. Our toll integrates 51 regional data base and is available in 40 languages

Even if we knew that our product portfolio was covering a large part of OEM requirements, now we have data to support it as 99,2% of vehicles searches give a recommendation of engine oil. And we will concentrate our effort on those missing now. Moreover, the tool is not only for our own affiliates, but it can be opened to our partners, distributors, even customers to help their sales workforce, main-

tenance teams which have a limit product range to get the right recommendation. It could be entirely rebranded under there logo and colors and also fully integrated in their own systems as our tool is based on API.

This tool is also part of our ambition to handle ourselves our e-commerce and Online to Offline marketing strategy. 

Arnaud AMIOT Global Market Manager for Services TotalEnergies Lubrifiants

Main KPI :

300 000 searches per month

99,2% of engine recommendation

51 regionals vehicle data base

+ 120 000 model of vehicles

https://lubricants.totalenergies.com/consumers/services/lub-consult-recommendation

LubConsult Recommendation

TECHNICAL NOTE

Rubia Optima range

TotalEnergies plays an active role in the developments and expectations of the world of transport. In addition to our lubricants, we promote solutions adapted to the needs of transporters, proposing innovative products and useful services.

Rubia products are tested and approved more than 200 times by major Heavy Vehicle Manufacturers (OEMs) These approvals certify that Rubia products are 100% compatible with the engine technology of the related manufacturers

Introducing the updated Rubia Optima range for the latest generation engines:

In an environment where limits on greenhouse gas emissions are increasingly tightened, manufacturers are developing cleaner and more eco-friendly engines with every-improving fuel economy TotalEnergies is an innovator, offering its customers technically advanced lubricants that get the best performances from these new engines

Rubia Optima range meets the latest standards in the industry with its API CK-4 and ACEA E8, E11. API CK-4 oils protect the latest engines as well as the oldest ones. From now onwards, Rubia Optima range is composed entirely of Low SAPs products for vehicles with After Treatment systems.

Rubia Optima 3500 and 3100 ranges: Engine oil technology approved by truck manufacturers

The recently launched Rubia Optima 3500 and 3100 ranges were specifically designed for the latest Euro VI, China VI and Bharat VI engines The are fitted for most international truck & bus engine manufacturers like Mercedes Benz, Scania, MAN, Volvo, DAF, Iveco, Renault, Ford, etc

The 2 ranges are formulated with Inno-Boost Technology, providing up to 95% improvement against oil viscosity increase. They can cover multi-branded fleets with only 1 product, providing peace of mind and helping to reduce operational costs (T.C.O.)

2 new product ranges to take care of your engine:

▪ Allow maximum Oil Drain Intervals (O.D.I.)

▪ Reduce fuel consumption up to 1%**

▪ Exceed API CK-4 standards

▪ Rationalization solution for multi-branded fleets

* Compared to API CK-4 industry limits

For FE 5W-30 and 10W-30. Based on external tests performed in certified laboratories.

Be part of the future aftermarket

THERMAL & EFFICIENCY SYSTEMS

NEW ENERGY VEHICLES COMPONENT PROGRAM

The newest technology vehicles’ car park grows fast, and we are ready to support you with a competitive offering of replacement parts and technical expertise within thermal management systems.

Explore the difference in our constantly expanding component program for Hybrid and Electrical Vehicles.

THE DIFFERENCE

ONE-STOP SHOPPING FOR KEY SYSTEM PARTS

CLIMATE, ENGINE COOLING EFFICIENCY & EMISSIONS SYSTEMS

nissens.com/

GENUINE NISSENS QUALITY

CORROSION PROTECTED AND NITROGEN-FILLED* CONDENSERS

WIDE COVERAGE OF THE MARKET POPULAR APPLICATIONS

CONSTANTLY DEVELOPING

PRODUCT RANGE

CUSTOMER LOYALTY AT THE CORE

VALEO’S SPECIALIST CLUB: REWARDING CUSTOMER LOYALTY

What?

Valeo’s Specialist Club is a digital loyalty reward program designed to provide excellent benefits to automotive professionals who use Valeo products.

Launched in 2018, the program offers unique advantages to workshops by awarding loyalty points when purchasing Valeo products for passenger cars and commercial vehicles. These points can then be redeemed for a wide variety of gifts from an online club catalogue, which includes everything from e-vouchers, wireless speakers to power tools, and much, much more.

How?

The reward program is free of charge and it only takes two minutes to register. It is then just a matter of scanning the barcode on any purchased Valeo product and watching the points stack up. Points are awarded for a long list of spare parts, such as brake pads, rotating starters, and climfill machines.

What sets the program apart from others is its complete freedom from complex procedures. There is no need to cut out box tops or collect and return documents by mail. Valeo has implemented a straightforward and efficient 100% digital solution that is unique amongst automotive suppliers within the marketplace.

In June 2022, Valeo launched the latest version of the Specialist Club, with a whole host of app enhancements. These included:

- An improved gift shop experience for easier browsing and simpler gift redemption of the many products available

- More languages: thereby covering a greater number of countries

- An auto-complete feature when typing in garage addresses

- A new native application which allows for personalised settings and a uniquely tailored experience

One of the many new features Specialist Club members will soon be able to enjoy is the gamification of choosing your gift, by spinning and winning from a wide variety of exciting options.

Where?

After initially launching in Spain, Valeo’s Specialist Club went international in 2019 and now reaches 16 countries across the globe, including: Australia,

Brazil, Belgium, China, France, Germany, Greece, Ireland, Italy, the Netherlands, Poland, Portugal, Russia, Spain, Turkey; and the United Kingdom.

Who?

By continually improving the app, Valeo wants to make the Specialist Club as easy to use as possible and for loyal garages and maintenance workers to not miss out on any of the great gifts available.

One particular advantage of the Specialist Club is the opportunity to participate in exclusive promotions and discounts on Valeo products. This helps members to reduce their operating costs whilst providing the highest-quality products to their customers.

The Valeo Specialist Club counts more than 45,000 members and has one simple aim: to give back to a strong, supportive, and loyal customer base.

Why?

Valeo is deeply grateful to its loyal customer base, which has continued to choose and trust in its products and services over the years. The company knows that its success is in part down to the support and loyalty of its customers, and wishes to show its genuine appreciation by giving back.

Valeo is dedicated to maintaining a close relationship with its customers long into the future, and the Specialist Club is a reflection of that successful partnership.

THE NEXT GENERATION OF SOFTWARE SOLUTION FOR DIGITAL AUTOMOTIVE WORKSHOPS PROCESSES

Location independent database: managing multiple firms or branches and their unique customer and vehicle master data.

IQT: digital and fast transfer of the cost estimates with direct response capabilities for customer.

Parts catalog interfaces to all browser based TOPMOTIVE systems.

Overview of all real-time updates – quickly react to important events or system changes.

tmERIK differentiates between UI language for multiple users and reporting language.

Chat module for optimal communication, data exchange and interaction with customers.

tmERIK is the cloud-based solution that can also be used in an international environment without any problems. tmERIK includes all modules that significantly simplify the everyday work in automotive workshops. Through the direct connection to the respective wholesaler catalog, tmERIK enables even more efficient, smooth and digital communication. Thanks to automatic system guidance, initial instruction in the standard settings is straightforward. If questions arise, support can be contacted directly via the application.

10 MINUTES TO PERFECTION

CHALLENGE ACCEPTED

Hot water high-pressure cleaners don’t mess around. They’re fast and thorough and remove the most stubborn dirt from your vehicles, which means more work done in less time. Discover the whole range at kaercher.com

WAI CONTINUES TO HAVE INDUSTRY-LEADING SMART WIPER MOTOR COVERAGE

Miramar, FL - WAI remains the leader of first-to-market products in the smart wiper motor category, all developed with our innovative technologies and high endurance components. The WAI LIN2 Wiper motor carries the latest technological advancements. This new line of windshield wiper motors are smart motors that process operation requests sent over a bidirectional LIN 2 (Local Interconnect Network) Bus interface with the SCCM (Steering Column Control Module) and Rain Sensor (optional).

WAI's LIN2 Smart Wiper Motors are designed to deal with common faults and failures of wiper motors Through replacement, WAI's LIN2 Smart Wiper Motors have shown to reduce replacement comebacks, by simplifying a complex and often difficult part replacement. The LIN2 protocol offers the latest in intelligent control and ensures accuracy and compatibility for all vehicles that use it. With built-in diagnostics, the smart wiper motor will automatically align to the vehicle settings for wiper speed and matches the number of speed increments.

The wiper motor electronics smart technologies feature Transpo intelligent design. Transpo electronics design is a critical part of the WAI Global product development. Transpo is well known for designing and engineering innovative and high-quality electronics pulse boards, chip technologies, and rotating electronics components. Today WAI Global continues that legacy because Transpo is in our DNA.

“WAI engineering works hard to develop solutions for smart wiper technologies that support all connection protocols including LIN2. Our goal is to enable installers to be able to complete a wiper motor replacement quickly with no technical programming steps. The product should be plug and play to get customers on their way” stated Bizhan Roozrokh, Head of Engineering at WAI. The electronic ecosystem is a rock-solid foundation that reliably and accurately adapts and controls all wiper functionality regardless of environmental circumstances.

WAI implements a design principle called the synergistic design platform that is applied to advance all subelements of the product This results in improvements and innovations such as ultra-light aluminum housings that are engineered to prevent sensitive electronics failure due to corrosion leading to a longer service life.

WAI Smart Wiper Motors outstanding performance keeps wipers running even in the harshest conditions. Each unit contains 100% all new components that are precision assembled and unmatched in quality and performance. WAI has extensive coverage to ensure we have you covered with our extensive range of all makes and models All parts and components are tested against OEM specifications to equal or exceed them.

ANTICIPATE CURRENT AND FUTURE CHANGES

WILMINK: THE ENGINE PARTS SPECIALIST

Wilmink Engine Parts has recently become a new partner of Nexus Automotive International and is the first member to specialise just in engine parts. Service and expertise have always been a main priority, however in recent years digitalization and innovation have also become focus areas in its global growth strategy.

125 years of experience

A leading technical parts specialist for petrol, diesel, and gas engines, its origins began in a shipyard, but has grown into an international trading company with a range of over 1 million parts.

Today, Wilmink Engine Parts offers OE quality products for all applications, including passenger cars, trucks, industrial vehicles, shipping and more.

“It’s not just about parts, it’s about passion” is the slogan of the Dutch company for a good reason. The connection with the product, the expertise and the customer have been important from the day the first part was sold. “Integrity, honesty and quality have always been vital”, according to Karlijn Wilmink, the fourth generation owner. “In addition, maintaining good relationships with customers and suppliers has also been a priority.”

Through years of cooperation with reputable suppliers and outstanding quality assurance, their range of products meet the desired technical specifications for nearly any application. In addition, Wilmink Engine Parts guarantees fast delivery. It offers a product range of over 250 different brands, including Kolbenschmidt, MAHLE, Elring, Victor Reinz, their own private label and many more!

Innovation and digitalisation

In addition to the company’s core values, innovation and digitalisation are also at the forefront – vital in this day and age. In recent years, the company has invested in new developments, including a data-driven purchasing system, expansion of the marketing department, as well as introducing its own e-commerce platform.

“As in many other B2B market segments, the e-commerce era is bringing big changes to this quite traditional sector,” says René Bisschop, e-commerce and marketing manager. “With our focus on e-commerce, we anticipate current and future changes in market interrelationships and are ready to meet modern day demands.” The company’s e-commerce platform includes all the necessary features to quickly find the best suited and available products for a wide range of

applications. The platform contains helpful features to make it easier for customers to find, organise and buy all the products needed for their projects.

Nexus and Wilmink

In March, Karlijn Wilmink, and Jaap Mensinga, chief commercial officer, signed a cooperation contract in Canada for the next three years. Through this collaboration, the two companies will offer each other, and their partners, great opportunities in terms of offerings, pricing and global growth.

“The positive atmosphere at the global Nexus meeting in Montreal, and the developments and vision for the future, makes for a very good fit between Nexus and Wilmink”, states Karlijn. Jaap is also looking forward to the future and the global collaboration with all the different Nexus partners. “Wilmink Engine Parts can play the crucial role of offering technical knowledge and service and, of course, provide the engine parts for all specific projects. It’s our passion to work together and solve all challenges involving engine parts.”

www.wilminkengineparts.com

ENJOY YOUR URBAN JUNGLE. HEAR THE ROAR!

Roar on the streets! With HELLAs horns and fanfares, vehicles of all kinds are impossible to overhear: loud, harmonious or blaring. Always the first choice thanks to German acoustics engineering and professional brand quality – with more than 120 years of experience and innovative power that never stops.

Our OE quality – for your success.

When you are replacing driveline parts in cars, SUVs or vans, you should always choose components from GKN Automotive! As a leading partner of carmakers and a holder of numerous patents, we are the first to bring new driveline technologies to the aftermarket. Moreover, you can rely on the fact that our products, which are manufactured with considerable expertise in our ultra-modern production facilities, correspond exactly to the specifications of the components that we supply to the vehicle manufacturers. They fit perfectly and can be assembled quickly and easily.

Reunion with an old Friend

As the importance of eletric vehicles is increasing, the right spare parts and services are needed. ATE is the wellknown premium brand by Continental that offers the brake technology and products in car manufacturer quality.

Many perceive them as an old-fashioned product that is primarily associated with small cars equipped with low performance engines. But more and more automotive manufacturers refocus on future drum brake technology. This is for good reason: durability, robustness with environmental brake dust reductions and best characteristics for use in electric vehicles make drum brakes an attractive option, not only for the rear axle of electric vehicles. Workshops and service teams should prepare for this comeback.

Drum brakes are becoming a valuable alternative for use in e-vehicles. With the EPB SI, Continental has developed a drum brake with an integrated electronic parking brake. Workshops must be prepared for higher service volumes regarding this technology. Key facts

In electric vehicles, a large proportion of braking is covered by recuperation – thus the brake is used less frequently. For disc brakes, it means a significantly increased risk of corrosion, especially under winter conditions, and the susceptibility to rust formation. This is particularly true for the rear axle, where braking is less frequent. With their encapsulated system, drum brakes are less susceptible to moisture, cold and de-icing salt –and consequently to rust.

Higher mileage, corrosion protection, encapsulation

Basic functionalities of the drum brake remain the same –although specific details are different: drum brakes installed in e-vehicles have a higher mileage, better corrosion protection properties and an encapsulation that keeps dust within the brake. The dust can be removed during the next visit to the workshop. Keyword: fine dust reduction. Additionally using brake fluid suitable for e-vehicles, such as the Continental ATE Super DOT 5.1, with a unique liquid with low viscosity and a high wet boiling point, workshops are well prepared for brake services of electric vehicles.

EPB-Si as patented drum brake solution

Continental recently came up with a new development in this area – the EPB-Si (Electronic Parking Brake – Simplex). A new

feature of this hydraulic drum brake is the electromechanical parking brake function. The EPB-Si is based on the simplex principle. It is particularly robust and requires few maintenance, meeting the increasing service needs in electric vehicles. In addition, the electric parking brake offers vehicle manufacturers greater freedom and more options when designing the vehicle interior and installing driver assistance systems. The drum brake system is also scalable, making it suitable for both very small vehicles and larger vehicles weighing up to 3.5 tons, and in some cases even beyond.

Image 1: ATE drum brake EPB-Si When it comes to electric vehicles, drum brakes offer an advantage over disc brakes: they are less susceptible to rust –a decisive advantage in view of the typically lower stress on the brake.

The absolute number 1 in durability

Contributing to a cleaner world by consistently innovating in mobility and energy

At Bosal Research and Development department, our extensive team of engineers is involved in developing new technologies, focusing on more durable and environment-friendly products. Our outmost efforts are being put into making an exhaust system the least polluting as possible, resulting in product meeting EURO5 & EURO6 standards. All these products are fully homologated and satisfy all legal requirements in Europe.

Other product lines

Catalytic Converters & Diesel Particulate Filters: Emerging Trend!

Due to stricter legislation and increasing inspections, the demand for catalytic converters and diesel particulate filters will continue to rise. Be prepared and contact your local sales representative!

Towbars

Bicycle Carriers

Mounting and Repair Parts

DPF Additive

Catalytic Converter +/- 1000 parts

DPF +/- 350 parts

Front Pipes

Catalytic Converters & Diesel Particulate Filters

Intermediate Silencers

Rear Silencers

DEVELOP FURTHER SERVICES

PHILIPPE COLPRON Head of ZF Aftermarket and Executive Vice President

DIGITAL SOLUTIONS THAT ACCOMPANY VEHICLES THROUGHOUT THEIR ENTIRE LIFECYCLE

ZF invests in mobile fueling and in-vehicle energy payment platform CarPay-Diem to develop further services for fleet customers

ZF and CarPay-Diem recently announced a strategic investment from ZF, that consolidates CarPay-Diem’s leading position in the mobile fueling and in-vehicle energy payment market. The participation of ZF enriches the Group’s fleet offering and reinforces its legitimacy as an aftermarket orchestrator, which provides and advances digital solutions that accompany vehicles throughout their entire lifecycle.

The scalable mobile fueling and digital marketing platform CarPay-Diem, developed by Luxembourg-based company Kwalyo, has successfully processed over 3M mobile fueling transactions since its launch in 2019. The company’s blend of B2B and B2C businesses supports not only fuel retailers and card issuers with their digitization efforts but also allows OEM and mobility app providers to deliver an exclusive experience to fleet operators and drivers.

CarPay-Diem is currently building the largest European network of fuel stations and EV chargers for mobile transactions. The investment from ZF will help to uniquely position CarPay-Diem’s technology in the roadmap towards the next generation in-vehicle fueling experience, by integrating with apps into the vehicle’s infotainment system. With the integration of CarPay-Diem’s services into ZF’s telematics solutions, thousands of connected vehicles will be able to use digital fuel cards to activate fuel pumps and EV chargers instantly.

Fleets face a multitude of challenges in a world that is fast changing. They have to constantly adapt their fueling strategy to the market conditions and strive to get access to accurate accounting data to operate as efficiently as possible. By integrating the mobile fueling and in-vehicle energy payment solution, ZF Aftermarket not only brings driver convenience, but immediate

DEVELOP FURTHER SERVICES

fuel cost transparency and higher operational efficiency for the fleet manager. This also applies to the operation of mixed fleets (ICE & EV) and is therefore an ultimately important support for a smooth transition to a purely electric fleet.

Frédéric Stiernon, Chief Executive Officer of Kwalyo, states “The digitization of the fuel industry and EV charging is a key element to accelerate the energy transition and we are proud to share this view with our partner. ZF brings CarPay-Diem an access to thousands of connected vehicles across Europe, that will render important savings on fuel expenses - thanks to the winning combination of ZF telematics and the CarPay-Diem services.”

Philippe Colpron, Head of ZF Aftermarket and Executive Vice President ZF Group comments: “With the investment, we can realize another strategic addition to our network of partnerships with the goal to enable customers to efficiently manage their fleets, optimize their costs and considerably reduce their carbon footprint. For ZF, the investment in a digital energy payment system is an essential enhancement to the already active data sources we have allowing us to develop further valuable services for our fleet customers – together with our partners.” 

*Retains up to 99,97% of particles up to 0,3 microns. Capable of capturing very small particles such as some viruses, bacteria and pollens.

Time to take care of your health: keep purified air inside your car!

The Tool You Really Need “uhura” is a New Digital Solution from the bilstein group

The automotive aftermarket is becoming more and more digital, and so is the bilstein group. An internal department is focusing solely on digital solutions to support our customers in the online world - online retailers and the stationary trade alike. Our dedicated “Digital Innovation” team is working day by day to help you with the tools you really need.

The latest development is “uhura”, a new digital solution from the bilstein group. “uhura” is a digital communication platform that provides our customers with a wide range of additional information about our high-quality repair solutions.

How You Benefit from “uhura”

Currently, “uhura” is supporting your business with two major functions: Near Time Stock Api and Image API. Near Time Stock API is a programming interface designed to provide near real-time stock data. It is connected to all bilstein group logistics centres worldwide – from Germany to Spain, from Portugal to Italy, thus giving you an overview of our international parts availability.

Image API is a uhura service giving you access to our broad selection of product images. From 360 degree pictures to detailed product shots in high definition: Image API will help you find pictures that are tailored to your specific needs.

Connect Easily to Elevate Your Business

Our new digital platform will help you to elevate your business as you will be able to react faster and offer your customers a more satisfying purchasing experience. “uhura” is a digital platform that will grow in the months and years to come. In the near future, we will offer you even more solutions in order to support you in the best way possible.

Want to benefit from “uhura”? Get your access today. Just write us a message at: uhura-support@bilsteingroup.com

The bilstein group has the same ambitious thinking online as it does offline, meaning we want to be just as customer-oriented.

uhura – Your Reliable, Fast and Easy Platform for More Business!

Benefits at a Glance:

• Stock availability with one click

• Almost real time data

• Connected to all international bilstein group logistics centres

• Fast access to images in different formats

• Download images at any time on your own

• Always the correct picture for your individual needs

3 Étapes / 6 cols des Alpes / 400 Km 30 Participants

Ouvert aux véhicules de collection et GT

Tarif : 2500 € TTC Tout compris

Pour plus d'infos : www.rallyeproclassic.fr

contact : hugguillaume@hug-retro-passion.com