KPI improved
We offer a 360 degree solution to a leading ecommerce player: collection to delivery; 20 routes Account Details
Operational since Sep, 2014 Milk-run Collection from Suppliers Line haul between city pairs Last mile delivery to end users Payment collection from end users Reverse Logistics Key value proposition
Single window of all logistics operations on select routes 24X7 command center for business as well as customer query resolution Payment Collection for COD deliveries, cash management Key achievements Enabled on-time delivery via multiple initiatives Introduced cost efficiencies in the distribution chain
KPIs (% incidence)
▪
▪
NCR
2014
On-time vehicle placement/ontime shipment delivery
83
In transit damage
0.1
2015 93
Jaipur
Indore Nagpur
Hyderabad
0.04
Bangalore
Value Added Services Customer feedback Padded vehicles to reduce in-transit damage 100% visibility of shipments through GPS enabled vehicles Route Optimization through state of the art technology Best in class last mile delivery teams through periodic training
“Mahindra Logistics has enabled us move our shipments faster increasing customer satisfaction as well as reduce costs. In fact they are meeting the same TAT that we ensured through air with surface transportation.” - Head Operations
SOURCE: Customer data, team analysis 1