KPI improved Core customer needs
We bring in Horizontal Integration between OEMs and OES through our primary transportation solution Account details July 2014 onwards started chassis movement for its customer plant locations in North India and Maharashtra.
Key value proposition
100% vehicle deployment 100% GPS enabled vehicles 100% dedicated vehicle for customer of chassis movement 100% vehicle tracking as per customer need
KPIs
After (2012-14)
▪
On-time vehicle placement
80-85%
98-99%
▪
On-time delivery
80-85%
100%
▪
GPS-enabled dedicated vehicles
0%
100%
▪
Total Damages
1%
0.1%
▪
Detention of Trucks
5-6%
1%
▪
OT bill submission
85%
100%
▪
External audit compliance
93%
100%
▪
Vehicle TAT
90%
98%
Key achievements Enabling the customer to achieve 10/10 rating in its delivery performance from its OEM customers.
Before (2010-11)
“We are extremely happy with the way Mahindra Logistics set up our transportation solution and achieved performance parameters which created satisfaction for our end customers. We are expecting same in all future businesses as well. Appreciate MLL team’s efforts to make this project successful!” Assistant Manager, Purchase & Logistics
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