You can be inspiring your peers one day, learning from them the next.
In the end, people buy people.
That makes sharing our stories the most compelling way to connect with one another.
What’s needed is a platform to embrace and empower our regional business ecosystem. Where varied backgrounds and perspectives provide new context.
Harnessing potential, enabling growth.
And at the heart of it, a dedicated term of curators unlocking insights for the good of us all.
So we’re changing the way people think of connecting.
Because we believe in self-reflection, rather than self-promotion.
By demystifying the art of storytelling, we deliver authentic thought leadership through events, publishing and broadcast media.
We come together to discover, share and grow.
But we won’t be limited by geography, or our imagination.
Instead, we’ll seek out local leaders, visionaries and experts, wherever great businesses thrive.
Growing communities, in partnership with the businesses that power them.
And nurturing the enterpreneurial spirit in everyone.
Welcome
Welcome to another edition of SBT
Intricate business strategies paired with sprawling tech solutions don’t always equate to progress. Thriving in sales or the B2B world doesn’t always demand complexity. When you are looking for growth, it’s easy to get swept up in the narrative that success hinges on the latest, most convoluted systems, leaving many feeling overwhelmed and perhaps even unnecessarily behind. But what if the key to unlocking your business’s potential lies not in adding layers of complication, but in stripping them away?
We learn about the benefits of adopting CRMs that are highly effective but simple to use in this month’s Cover Story. Bruce Bignall, Founder of Evolve, an Elite Pipedrive Partner, says research shows 67% of sales reps don’t fully use their CRM, and half of all CRM projects flop because no one adopts them.
The cost to businesses? Millions. Cash that goes down the drain every year - all because the tools meant to help end up gathering digital dust. A fascinating read, if you want to increase sales, never miss an opportunity and save money.
Elsewhere in this month’s issue, we look back at The Brighton Girl Awards and TEDxBrighton - two highly successful events that inspire as well as recognise top talent. There are some dates for your diary and a review of our last International Women’s Day event for 2025 - a storytelling dinner.
Our Value Added Partner for April is Cripps law firm and we interview Partner Aiden Dunning.
Brand new for this month is a film review page, Screen Scene by John Heal.
As always, we have the latest legal and finance news as well as local business updates.
The takeaway for April is: keep things simple to get things done. Because, as our cover story underlines, overly complex solutions often transpire into a wasted investment.
Sam Thomas, Managing Director
Joint Managing Director/Publisher
Sam Thomas sam.thomas@countybusinessclubs.co.uk 07894 762304
Joint Managing Director
Lee Mansfield lee@lifemediagroup.co.uk
Production & Design
Kim Butler kim@lifemediagroup.co.uk
Accounts Clare Fermor clare@lifemediagroup.co.uk
Published by
The Business Group Sussex Ltd. Licenced to TBG by Pixel Publications Ltd Unit 1a Swan Barn Business Centre, Swan Barn Road, Hailsham, BN27 2BY
Printed by
MCR Media Solutions LTD Unit 35 Bolney Grange Industrial Park Haywards Heath East Sussex RH17 SPB
01273 233558 www.mcrmedia.co.uk
Monthly News
Coole Bevis unveils new brand, Plus Accounting has a new Managing Director and Brighton Bash Carnival set to return. In other news, a Sussex business expands to Australia, there’s a double award win for a local restaurant and an in-depth review of HerStory IV.
Value Added Partner Stories
This month Aiden Dunning, a Partner at the law firm Cripps, is in the spotlight. 16
Finance
Stuart Noaks, Head of Tax at Carpenter Box, shares key takeaways from the Spring Statement and Rob Starr MBE, of Seico Mortgages, explains why there’s no need to panic if you are self-employed and need to remortgage. Meanwhile, Noel Preston, of Preston Insurance Brokers explains the ins and outs of contractual liability vs limitation of liability. 22
Legal
Eloise Smith, of Mayo Wynne Baxter, details how you can protect your business from unexpected incapacity and Alex Jones, of 365 Employment Law delves into recent tabled amendments to the Employment Rights Bill.
Cover Story
Bruce Bignall, founder of Evolve, an Elite Pipedrive partner, explains why CRM adoption fails - and how Evole can fix it.
Motoring
Sustainability and community were at the fore when Rivervale again supported Brighton Marathon.
Will your business go AI-first - or get left behind? You are already in the experiment, explains Mary Kemp, of AI Potential.
Networking & Events
News from The Brighton Girl Awards, International Women’s Day storytelling event, Ladies Lunch Clubs, Big Business Breakfast Club, Acumen Business Convention, TEDxBrighton, Sussex Cricket, Sussex Business Show, and Brighton & Hove Business Show.
Lifestyle
Fertility expert Carole Gilling-Smith tells the NHS to ‘grow your people - or watch them leave’. We also have ‘Screen Scene’ by John Heal and April’s Wine of the Month from Michael Yeoman.
Coole Bevis unveils new brand at event staged at the Royal Pavilion
Spectacular event marks milestone for law firm.
Monthly News
This month, Coole Bevis Solicitors marked a significant milestone with the spectacular launch of their new brand. Hosted at the iconic Royal Pavilion in Brighton, the event welcomed over 150 guests, including clients, professional partners and esteemed members of the business community. It was an evening filled with energy, great company and a shared vision for the future of the firm.
Guests were treated to a memorable experience, with entertainment from renowned Regency tailor and influencer Zack Pinsent, whose period attire added a unique touch to the evening, and local magician George Horlock, who amazed attendees with his captivating performances.
During the event, Alex Bowers, LLP
Member, introduced Coole Bevis’s new brand identity and tagline: Navigating life’s journey. This powerful message signifies the firm’s commitment to providing expert legal solutions and resolutions for all of life’s twists and turns. The tag also reflects the firm’s values, strong client relationships and their reputation for working with businesses and generations of families It also highlights the deep-rooted trust Coole Bevis has established, ensuring clients have a reliable legal partner for life’s most important events.
Reflecting on the occasion, Alex Bowers shared his thoughts on the firm’s refreshed identity: “The launch of our new brand is not just a change in appearance — it’s a reaffirmation of our core values and our unwavering commitment to our clients. ‘Navigating life’s journey’ truly represents what we do best: offering trusted and tailored legal advice to our
clients through every stage of life.”
Coole Bevis has a rich history rooted in the Sussex legal landscape. The firm was established in 2016 following the merger of two highly regarded law firms: Woolley Bevis Diplock, with offices in Brighton and Hove, and Coole & Haddock, which had a presence in Worthing and Horsham. Both firms trace their origins back to the late nineteenth century, bringing together over a hundred years’ experience and legal expertise.
As Coole Bevis embarks on this new chapter, they invite clients and business partners to explore their fresh brand identity and enhanced services. To learn more, visit their newly launched website and discover how Coole Bevis can help you navigate life’s journey and legal challenges with confidence.
coolebevis.com
Plus Accounting appoints Luke Thomas as new Managing Director
New leadership as founder moves to consultant position. Monthly News
Plus Accounting, a leading Brightonbased accountancy firm, has announced a leadership transition as Luke Thomas steps into the role of Managing Director.
He succeeds Paul Feist, who has led the firm for over 30 years. Paul established the business in 1992 and, since that time, has built a large and varied portfolio of clients which he will continue to manage in his position as a consultant.
With a strong background in tax and business advisory, Luke has played a key role in shaping Plus Accounting’s specialist services, particularly within the video games and creative industries. As Managing Director, he will drive forward the firm’s vision of delivering strategic financial support, client relationships and championing innovation in accounting services.
Reflecting on his tenure, outgoing MD Paul Feist said: “It’s hard to know where to start, because 33 years is long time and there have been many challenges and successes along the way, but the
key reason for our success and why we stand out as a leading accountancy firm is because of our people.
“We have created a culture where the whole team collaborates and supports each other and that enables us to continue delivering a service to our clients where continuity and care are at the heart of what we do. Long may that continue.”
Newly-appointed Managing Director, Luke Thomas added: “I am incredibly proud to step into the role of Managing Director at Plus Accounting and build on the strong foundations that Paul has established over the past 30 years. This firm has always been about more than just numbers — it’s about people, relationships and supporting businesses to achieve their goals.
“As we move into this next chapter, my focus will be on continuing to evolve our services to meet the changing needs of our clients, embracing digital transformation and further strengthening our expertise in key industries such as the creative, tech and high-growth sectors. I’m excited for the future and
look forward to leading the team as we continue to grow and innovate.”
As part of this transition, Plus Accounting also acknowledges the official retirement of Peter Hedgethorne, who, alongside Paul, was a founding partner of Feist Hedgethorne Limited. Peter joined the firm a year after Paul and has been instrumental in shaping its tax advisory services. While he transitioned into a consultant role a few years ago, the firm has greatly valued his expertise and specialist tax knowledge.
Though Peter is stepping away from day-to-day practice, we are certain he will remain a trusted source of wisdom. His contributions to both the team and clients have been invaluable, and the business wishes him all the best in his well-earned retirement.
This marks an exciting new chapter for Plus Accounting, as the firm remains focused on delivering expert accountancy services, strengthening client partnerships and driving digital transformation within the profession.
www.plusaccounting.co.uk
Peter Hedgethorne
Paul Feist
Luke Thomas
Brighton Bash Carnival returns after huge success last year
Thousands attended the event in 2024.
After drawing a crowd of more than 5,000 in 2024, the Brighton Bash Carnival is set to return to St Anne’s Well Park, Hove, on Saturday, July 26.
Monthly News
A celebration of diversity, culture and community, the carnival will once again feature an exciting lineup of live music, dance, food, and entertainment — bringing together some of the region’s most talented performers, businesses and creatives.
Supported by Brighton & Hove City Council and a range of leading local businesses, artists, and influencers, Brighton Bash Carnival is a vibrant, family-friendly event that showcases
black culture and heritage while fostering community engagement. Last year’s festival was a resounding success, with thousands coming together to enjoy live performances, an electrifying carnival parade and an array of local food and craft stalls.
Highlights from last year’s event can be seen at https://youtu.be/ LYv3RdxmwRI?feature=shared
Attendees can once again expect live music and performances from a range of local and national artists, a cultural parade, Caribbean and African food stalls, and a range of family-friendly activities.
The Brighton Bash Carnival has become a key highlight of the city’s summer festival calendar, not only
celebrating cultural diversity but also boosting the local economy and tourism. The event’s success is made possible by generous sponsors, partners and supporters, all committed to championing diversity, equity and inclusion in Brighton and beyond.
This year, the carnival celebrates the beauty and diversity of hair with the empowering theme ‘Hair & Crowns’ — a tribute to cultural identity, selfexpression and heritage.
Stay tuned for artist announcements, sponsor updates and special surprises in the lead-up to the event!
For more information, visit: brighton-barco.org
Consortium - more than marketing brings expert services to the Australian market
Sussex business in strategic move to boost growth.
Consortium - more than marketing, a leading marketing agency dedicated to professional services firms, is thrilled to announce its official expansion into the Australian market. This strategic move marks a significant milestone in Consortium’s growth that will see their existing specialist services and advice reach across the world.
The Australian offering will be led by Sydney-based marketing professional Bree Back, who brings extensive experience in professional services marketing to the role. The expansion will enable Consortium to offer the full range of marketing services to law firms, legal sector suppliers, accountants, and other professional services organisations across Australia.
Bree will be supported by Consortium’s established UK team, who will work remotely to ensure seamless service delivery across different time zones.
Consortium has built its reputation by providing comprehensive marketing support to SME-sized law firms, legal sector suppliers and accountancy practices that require professional marketing expertise but don’t have the resources or need for a full inhouse marketing team. This model has proven particularly valuable for growing professional services firms seeking to compete effectively with larger market players.
Lara
Squires FCIM, Director of Consortium - more than marketing,
commented on the expansion: “Bree
and I first spoke over a year ago when she lived in Essex, and we were discussing her working for Consortium in the UK. A turn of events for her meant she then moved out to Australia, where she is originally from. We kept the conversation going, and this is the culmination of nearly a year of discussions. I am really excited to see what we can achieve together!”
The expansion comes at a time when Australian professional services firms are increasingly recognising the importance of specialised marketing expertise to differentiate themselves in a competitive market. Consortium’s tailored approach focuses specifically on the unique marketing challenges faced by professional services organisations and is under-pinned by the team’s significant in-house
experience in the sector.
Bree Back added: “The Australian professional services market presents tremendous opportunities, particularly for SME-sized firms looking for bespoke marketing support. I’m thrilled to bring Consortium’s proven marketing strategies to help Australian firms enhance their market presence and achieve their business objectives without the overhead of building an inhouse marketing department.”
Consortium - more than marketing provides a comprehensive range of marketing services including strategic marketing planning, brand development, digital marketing, content creation, and business development support, all specifically tailored for professional services firms.
Prestigious double award win for TERRA Restaurant
Since Tottington Manor was acquired by new owners four years ago, the growth and the brand positioning has achieved huge recognition, in no small part due to its TERRA Restaurant Sussex.
Monthly News
Following a visit from a nationally recognised AA Inspector, TERRA Restaurant has been awarded its first AA Rosette.
Helen Pomery, director, said: “This recognition is the result of four years of really pushing our team to be the best they can be and receiving this long awaited accolade is the biggest reward for them. Ultimately our guest feedback drives us forward every day and helps push us even further in our mission to receive our next Rosette. Our journey has only just begun.”
Chris Hilton, executive head chef at TERRA, said: “I’m over the moon and so proud to have been part of the journey that Tottington Manor and TERRA Restaurant has been on so far, and I continue to be very excited about what the future holds. There is more to come.”
This news came just a week before a call from Restaurants Brighton, which spearheads the highly-regarded hospitality
equivalent of the Oscars. The team behind TERRA Restaurant was incredibly honoured to have won a first BRAVO Award for Most Sustainable Restaurant.
Knowing they were up against some very strong contenders, team members were quite overwhelmed. However, sustainable hospitality has been their primary focus from day one. With rising fuel costs, it became a priority to eliminate fossil fuels, dramatically reduce wastage and choose Sussex ingredients across 90% of the food menu and 25% of the drinks and wine list. Not only is Tottington Manor and TERRA actively supporting the local economy, it ‘feels like the right thing to do’.
Last year was the first time TERRA Restaurant was nominated for a BRAVO and the team was really honoured to have been placed at 15th place for Best Sussex Restaurant. Appreciating the quality restaurants across Sussex also nominated, it offered a huge sense of achievement but, in 2025, TERRA was nominated in five categories - Best Sussex Restaurant, Best Team, Best
Wine List, Best Sunday Roast, and Most Sustainable.
Winning the Most Sustainable Restaurant category was the biggest achievement, but achieving second place as Best Sussex Restaurant was phenomenal. The whole team feels hugely rewarded because guests voted for them - there can be no greater recognition.
Across all categories, TERRA achieved Top 10 for four and Top 20 for all five nominations - out of the thousands nominated. A spokesperson said: “We cannot thank everyone enough, especially Restaurants Brighton who work so hard to champion the Sussex Hospitality Sector.”
TERRA Restaurant Sussex is an AA Rosette standard South Downs-facing restaurant at Tottington Manor which fully caters for events with an AA 4 Star Restaurant with Rooms Award. A fine quality destination to entertain, eat well, drink well, and sleep well.
www.tottingtonmanor.co.uk
HerStory IV: Formation
Last month, HerStory IV took centre stage at Projects The Lanes in Brighton, bringing together over 80 professionals from businesses across the city for a powerful day of connection, inspiration, and celebration.
Hosted by Prior Media & Marketing, this year’s HerStory theme, Formation, embodied the power of women coming together to shape the future, whether in leadership, entrepreneurship, or personal growth. From networking and an engaging panel discussion, covered by Latest TV, to an empowering wellness workshop, the day was filled with energy and purpose.
Monthly News
Attendees had the unique opportunity to experience a wellness session led by Cocoon Wellness, a local female-led business dedicated to self-discovery, mindfulness and well-being. Through yoga, meditation and breathing techniques, the session encouraged guests to tap into their inner strength, find clarity and embrace a sense of calm in the often chaotic world of business.
The highlight of the event was the
powerhouse panel featuring some of Sussex’s most inspiring business women:
• Gail Porter – Presenter, Model, and Comedian
• Rekha Sohun – General Manager of Hilton Brighton
• Hannah Morgan – Group Managing Director of The GelBottle Inc
• Lisa Baskott – CEO of 2nd Line of Defence
• Alex Young – Director of Projects
• Sarah Rebello – Solicitor in Dispute Resolution for Rix & Kay Solicitors
• Lavinia Osbourne – Founder of Women in Blockchain Talks
A key takeaway from the discussion was the power of seizing opportunities. Each panelist shared how recognising a gap and boldly stepping into spaces where women are often underrepresented shaped their careers and paved the way for success.
HerStory IV created an atmosphere that was both uplifting and grounding, offering moments of inspiration alongside opportunities for relaxation. Bird & Blend Tea treated guests to a selection of their finest blends, while The
Little Calm Company provided a serene massage space, giving attendees a chance to pause and recharge.
Reflecting on the day, Gail Porter shared: “I was absolutely honoured and privileged to be on the panel at the HerStory event in Brighton. So humbling to be surrounded by such powerful, passionate, talented and inspiring women. I definitely had imposter syndrome! I came away with a million ideas and confidence. Can’t wait for the next one.”
Lisa Basket added: “HerStory is a wonderful event space for women to share powerful stories of resilience, reinvention and success, and to learn and uplift each other.”
This event is more than just a gathering; it’s a movement, a reminder of the power of women coming together to break barriers and create lasting change. If this year was anything to go by, we can’t wait to see what HerStory V has in store!
For more information about Prior Media & Marketing’s leading events, please contact: stephanie@prior-media.com
Headline sponsor - The GelBottle Inc.
Co-sponsors: DoubleTree by Hilton Brighton Metropole, Rix & Kay Solicitors, Bird & Blend, Ladies Lunch Club, By DKollection, Pearly Cow, Gingerbread World, Flamingo Styling and IT Document Solutions.
Value Added Partner Stories
Tell us the Cripps story
Cripps was founded in 1852 and, over the years, we’ve built a reputation for delivering high-quality legal services. As the legal landscape has evolved, we’ve adapted to meet the changing needs of our clients and are proud to be a leading firm in commercial, corporate, real estate, litigation, and private wealth law.
The most significant shift for Cripps came after the Covid-19 pandemic. Facing new challenges in a competitive market, we launched a five-year strategy in 2022 that focuses on enhancing client service, embracing technology, adopting sustainable practices, and realigning leadership. Our aim is clear: to become the leading legal services firm in the South.
Under the leadership of senior partner Mike Scott, we’ve embedded a purpose-driven approach into everything we do. Our purpose“solving problems and championing ambitions to make a positive and lasting difference” - is the foundation for every decision and initiative, ensuring we always keep our clients and societal impact front and centre.
A key milestone in our journey came in January 2024, when PDT Solicitors and Cripps merged. This move has strengthened our regional presence in the Gatwick Diamond area, positioning us to better serve our growing client base.
What has been your biggest business challenge to date?
Like many businesses, we’ve faced the challenge of adapting to a rapidly
changing market. A key hurdle for us has been integrating technology, particularly AI-driven solutions, while maintaining the personal, client-focused approach that sets us apart. It’s been about finding the right balance — using technology to improve service delivery without compromising on the human touch that clients value. This challenge has also been a valuable opportunity to reimagine how we can deliver the best possible experience for our clients.
What has been your greatest or proudest business achievement to date?
We’re incredibly proud of achieving B Corp certification in 2023. This recognition reflects our commitment to balancing profit with purpose, ensuring that we have a positive impact on society and the environment. It reinforces our ongoing focus on sustainability, gender equity and corporate responsibility, which continue to guide our strategy and operations.
What type of clients do you currently work with and who are you looking to meet?
We work with a diverse range of clients, from individuals to mid-market businesses
and high-net-worth individuals. Our clients come from various industries, including real estate, technology, healthcare, and high-end retail. Looking forward, we are eager to connect with ambitious businesses and leaders who are seeking a trusted legal partner to navigate the complexities of today’s world.
Tell us a story/fact about yourself that people might not know
A fun fact about Cripps is through our commitment to sustainability, we have a beehive on the roof of our office. The bees play an important role in supporting local biodiversity, and we take pride in this environmental initiative as part of our broader commitment to sustainability. What makes it even more special is that our people are invited to become ‘beekeepers,’ offering them the opportunity to learn about the fascinating world of bees and contribute to this meaningful project.
www.cripps.co.uk
Spring Statement 2025: key takeaways for businesses and business owners
By Stuart Noakes, Head of Tax at Carpenter Box.
The UK Spring Statement, delivered on 26 March, offered little by way of new announcements for the business community. Following the Autumn 2024 Budget, described by many as a ‘tax on business’, there was some hope that the Chancellor might soften the blow with revised measures or fresh support. However, the Spring Statement was largely silent on business taxation, instead focusing on welfare reform and labour market re-engagement.
Despite this quiet front, there are a number of significant tax changes either
already in motion or on the horizon that business leaders cannot afford to ignore. These measures will impact the cost of employment, the sale of businesses, and long-term estate planning.
Upcoming tax changes
The following changes are already prompting many business owners to reconsider their structure, succession plans and tax strategies:
• National Living Wage increasing by 6.7% from 1 April 2025.
• Employment Allowance increasing from £5,000 to £10,500 from 6 April 2025.
• Capital Gains Tax (CGT) on business disposals rising from 10% to 14% in 2025 and 18% in 2026 under Business Asset Disposal Relief.
• Business Relief for Inheritance Tax (IHT) capped from 2026, with only 50% relief above £1 million.
• Unused pensions to become liable to IHT from 2027.
Employers: rising costs from April 2025
From 6 April 2025, the cost of employment will rise across the board. The rate of Employer National Insurance Finance
• Employer NICs rising to 15% from 6 April 2025, and kicking in at a lower threshold.
Contributions (NICs) will increase from 13.8% to 15%, and the threshold at which contributions apply will fall from £9,100 to £5,000. For a business employing someone on an average UK salary of £33,000, this results in an added cost of around £900 per employee, per year.
This is further compounded by the increase in the National Living Wage, which will jump from £11.44 to £12.21 per hour – a 6.7% increase. These dual pressures will hit labour-intensive sectors particularly hard.
To ease the burden slightly, the Employment Allowance, which offsets employer NICs, will increase from £5,000 to £10,500 annually. For smaller businesses, this could help cover the increased cost of employing around six average-wage staff members. However, for medium to large employers, the allowance may offer limited relief.
Capital Gains Tax
Significant changes are also underway for Capital Gains Tax (CGT), particularly under Business Asset Disposal Relief (formerly Entrepreneurs’ Relief), which offers a reduced CGT rate on the sale of qualifying business assets.
From 6 April 2025, the CGT rate under this relief will rise from 10% to 14%, and will rise again to 18% in April 2026. That’s an 8% increase on up to £1 million of lifetime gains, amounting to a potential £80,000 in additional tax for business owners selling their companies.
While still below the general CGT rate of 24%, the incentive to grow and dispose of a business is clearly becoming less generous, prompting a need for early planning and consideration of alternative exit routes.
Inheritance Tax
Currently, shares in trading businesses or business property can qualify for 100% Inheritance Tax (IHT) Business Relief, effectively removing them from the taxable estate. But this is set to change.
From 6 April 2026, Business Relief will be capped on the value of business assets above £1 million, only 50% relief will be available. That means an effective IHT rate of 20% on business interests that were previously fully exempt.
This change will impact many business owners whose companies have grown significantly in value and will make succession planning even more essential, particularly for family-owned firms and agricultural businesses.
Pension funds
Looking slightly further ahead, from 6 April 2027, unused pension savings will become subject to Inheritance Tax. Under current rules, pension funds outside of the estate are often exempt when passed to beneficiaries.
Once the new rule comes into force, any pension savings not drawn down before death will be included in the estate, and taxed at 40%, subject to available reliefs and thresholds. Given that many business owners have built up substantial pensions, this could significantly increase the value of their taxable estate.
Final thoughts
While the Spring Statement introduced no major new tax measures, the path
set out in previous announcements is becoming clearer and more costly. The key message? Business owners and employers should be reviewing their tax exposure, employment structures, and succession plans to mitigate the impact of what’s ahead.
Whether it’s restructuring company ownership, accelerating asset disposals, or revisiting pension strategies, proactive planning will be vital in navigating the next few years of tax reform.
Need further guidance?
If you would like more detailed one-toone advice on any of the above topics, you can get in touch with a member of our *award-winning tax team by calling 01903 234094 or visit www.carpenterbox.com
*Carpenter Box was named national ‘Tax Team of the Year’ at the 2024 Accounting Excellence Awards.
Information correct as of 26 March 2025.
Stuart Noakes
Spend Nothing on Saving Money…
than you should. And
in two simple steps:
Self-employed and due to remortgage?
Don’t Panic!
Advises
Rob Starr MBE, CEO of Seico Mortgages.
What do you do when you know your fixed mortgage rate is going to end in the next few months and the rates are now three or four times higher than your current deal? The first bit of advice is don’t panic.
Finance
The majority of you will have a Repayment mortgage (capital & interest) and, therefore, just because the rate is three times higher does not mean your payments will be – the increase in rates will only affect the Interest portion of your mortgage and not the capital repayments. If you have an Interest only mortgage then there are also things you can do to keep the payments from going sky high and we can also explain this in a one-to-one phone call.
Don’t bury your head in the sand
This brings you to the next piece of advice – speak to us now.
This is important as we can start the process of finding you the best rate up to six months before your current deal expires and it will cost you nothing to get this done.
With mortgage rates now at their highest for decades you really cannot ignore the fact that at some point the increase will find its way to you. So, this is not the time to hide away and bury your head in the sand. It’s really important to take action now and get the best rate you can today.
Challenges
The beauty of acting now is that, at Seico, we can hold today’s best rate for you and keep it there until your existing
rate expires. This protects you from any further increases that might come along between now and your deal running out. But it doesn’t end there!
We have you covered 24/7. From the moment we secure the best rate for you we keep monitoring your deal and then if an even better one appears before your current deal runs out we can dump the one we are holding and put a hold on the new one.
And then there’s even more! Once your deal is in place you will be on our FREE Mortgage Monitoring system, which is an automated system that keeps an eye on your deal and compares it to the market 24/7. We will keep you updated on not just your mortgage payments, but the value of your home as well. Being prepared has never been as easy as it is today.
Our tips and advice
Doing nothing is actually the harder option! Doing nothing will mean that you are not taking advantage of the
best deals available today. Doing nothing means you will have to scour the entire market yourself when your current deal expires, which not only means you may end up with a huge monthly increase, but also all the added stress that it brings. Acting today and calling us to get onto our Mortgage Monitoring service is the easiest option to a stress-free remortgage.
So, act today, or at least six months BEFORE your existing mortgage runs out and make sure any increase you have to suffer is as low as it possibly can be.
You can speak to a specialist broker at Seico for your free mortgage consultation on: 01273 715885
Or email to book a telephone appointment: mortgages@seicogroup.com
www.seicogroup.com
Contractual liability vs. limitation of liability –key considerations and assumption of risk (professional indemnity insurance)
By Noel Preston, Managing Partner, Preston Insurance Brokers.
When professionals enter into contracts with clients, they often take on specific liabilities beyond those imposed by general law. Understanding the difference between contractual liability and limitation of liability is crucial in managing financial and legal risks, particularly in the context of professional indemnity (PI) insurance.
Contractual liability
Contractual liability arises when a party assumes responsibility for specific risks through a contract, which may extend beyond what the law would normally impose. For instance, a professional service provider might agree to indemnify a client against losses or accept liability beyond standard negligence claims. While
these clauses can be commercially necessary to secure business, they can also create uninsured exposures.
PI insurance is designed to cover claims arising from negligence, errors, or omissions in professional services. However, many PI policies exclude liability that is purely contractual, meaning if a professional agrees to obligations exceeding their common
law duty of care, their insurance may not respond. This is particularly relevant in cases where contracts include broad indemnity clauses or warranties of performance, which may lead to a financial obligation that insurers will not cover.
Limitation of liability
A limitation of liability clause is a contractual provision that restricts the amount or type of damages a party may have to pay if something goes wrong. These clauses are essential in risk management as they help businesses avoid excessive financial exposure. Common limitations include capping liability to a certain amount (e.g., the
contract value or insurance policy limits) or excluding liability for indirect losses.
From an insurance perspective, it is advisable for professionals to ensure that their contractual liability does not exceed what their PI policy covers. For example, agreeing to unlimited liability or accepting responsibility for thirdparty losses can leave a business facing claims that are not insured. Careful contract negotiation is key to ensuring that any liability assumed remains within the scope of insurance protection.
Assumption of risk and best practices
Professionals should be cautious when signing contracts that extend liability beyond their control. Clients may push for stringent terms, but businesses must balance commercial interests with risk exposure. Best practices include:
• Reviewing contracts carefully before signing and seeking legal advice where necessary.
• Negotiating liability caps that align with (or are less than) PI insurance coverage.
• Avoiding broad indemnities that shift excessive risk onto the service provider.
• Ensuring clarity in contractual obligations to prevent misunderstandings that could lead to claims.
A poorly structured contract can result in significant financial losses if obligations are not properly managed. Limiting liability and ensuring insurance alignment can help professionals operate with confidence while protecting their financial stability.
noel.preston@prestonib.co.uk
www.prestoninsurancebrokers.co.uk
Noel Preston
Beyond the bottom line: protecting your business from unexpected incapacity
By Eloise Smith, Solicitor at Mayo Wynne Baxter.
For business owners, managing operations and finances can be rewarding but challenging. However, if you or a key individual becomes incapacitated, the business may face significant disruption. Critical decisions, such as signing contracts, handling finances, or making staffing changes, could be delayed. Selling or transferring the business might become difficult, and relationships with clients, employees, or suppliers could be strained. Without a plan in place, the business could face financial instability and legal complications, leaving its future uncertain.
Someone in your business could become incapacitated due to scenarios like a dementia diagnosis, a severe stroke, a head injury from a fall, or an unexpected mental health condition that impairs decision-making. In these situations, Lasting Powers of Attorney, the Court of Protection, and the deputyship process are vital for safeguarding both personal and business interests.
Setting up a Lasting power of Attorney (LPA) is a crucial step in protecting both personal and business interests. An LPA allows trusted individuals, such as business partners, family members, or professional advisers, to step in
immediately and manage business operations, finances, contracts, and staff decisions on your behalf, ensuring that the business continues to run smoothly and preventing unnecessary delays. By establishing an LPA, business owners maintain control over who will manage their affairs in the event of incapacity, rather than having the Court of Protection appoint a deputy who may not fully understand the business’s needs and goals.
When setting up an LPA, business owners have the opportunity to include specific instructions or preferences that can guide their attorneys in making decisions that align with their
wishes and the business’s goals. This flexibility allows the business owner to ensure continuity in line with their values and vision, even if they are unable to participate in decisionmaking themselves.
Without a Lasting Power of Attorney (LPA), the Court of Protection is often the only legal route through which decisions can be made on behalf of a business owner or key employee who can no longer make decisions.
Deputyship is the process through which the Court of Protection appoints an individual or individuals to make decisions on behalf of someone who has lost the ability to do so due to mental incapacity.
There are two main types of deputyship: Property and Financial Affairs Deputyship, which covers decisions related to managing finances and running a business, and Health
and Welfare Deputyship, which involves making decisions about the individual’s healthcare, medical treatment, and personal care.
Property and Financial Affairs Deputyship is especially important for business owners because it ensures that the business can continue to operate smoothly. A deputy can handle vital tasks such as paying bills, signing contracts, managing payroll, and ensuring that the business remains financially stable and legally compliant during periods of incapacity.
The deputyship process begins with an assessment of mental capacity, conducted by a professional such as a GP or social worker. If the individual is found to lack the capacity to make decisions, a formal application for deputyship is submitted to the Court of Protection. Once the application is approved, the court appoints a deputy with the legal authority to make decisions on behalf of the incapacitated person. Deputies are required to act in the best interests of the individual they represent and are subject to ongoing oversight by the Court of Protection, which may involve regular reporting on financial matters.
While deputyship is an essential safeguard, it is not without its challenges. The application process can be lengthy and expensive, taking several months, which can lead to delays in making crucial business decisions. Additionally, the costs associated with applying for deputyship, including legal and professional advice, can add up, and deputies may be required to submit annual reports, further increasing the complexity and cost.
To avoid these complications, business owners are advised to plan ahead by setting up an LPA for both property and financial affairs and health and welfare. An LPA provides a smoother, faster solution, allowing trusted individuals to make decisions on your behalf without the need for a lengthy court process. Given the complexities surrounding deputyship, it’s also important for business owners to consult legal professionals who specialise in this area. A lawyer can help navigate the deputyship application process and ensure the business remains protected during times of incapacity.
In conclusion, understanding the Court of Protection and the deputyship process is crucial for business owners who want to safeguard their business interests in the event of mental incapacity. By planning ahead and establishing an LPA, business owners can protect both their personal and business affairs, ensuring continuity, security, and peace of mind for themselves, their families and their businesses.
www.mayowynnebaxter.co.uk
Eloise Smith
Recent tabled amendments to the Employment Rights Bill
By Alex Jones, Managing Director of 365 Employment Law.
In March, a series of significant amendments to the Employment Rights Bill were introduced, aiming to enhance protections for workers while promoting a more equitable balance between employees and employers. The proposed amendments come in the wake of a rapidly changing labour market, heightened awareness of workplace rights, and an ongoing commitment to supporting vulnerable workers. These changes reflect evolving societal norms and the government’s recognition of new challenges that both workers and employers face.
Legal
Domestic abuse support measures: a new standard for employee protection
Among the most notable amendments tabled were measures designed to provide greater support for victims of domestic abuse.
• One of the key proposals is the establishment of statutory leave for victims of domestic abuse. The amendment proposes a minimum of ten days paid leave for employees who are victims of domestic violence, ensuring they have time to escape unsafe living situations, attend medical appointments, or seek legal protection without fear of losing their jobs.
• The amendments also include specific protections against detriment or dismissal for employees who are victims of domestic abuse. These protections would prevent employers from firing or penalising employees solely because they are dealing with the effects of domestic violence. This could include factors such as absenteeism, mental health issues, or performance impacts resulting from trauma.
• The proposed amendments would require employers to take all reasonable steps to prevent workers from experiencing domestic abuse, especially in cases where the abuse takes place in the workplace or
during work-related events. These responsibilities would extend to workers on temporary or contract assignments, ensuring protections are extended beyond permanent staff. Employers with a workforce of five or more employees would also be required to have a policy in place to support employees who disclose domestic abuse, including offering access to counselling, flexible work arrangements, or safety plans.
These measures represent a significant shift in how the legal system recognises and supports employees who face domestic violence. The aim is to create a more supportive and understanding workplace culture.
Reintroduction of discrimination questionnaires
Another key amendment to the Employment Rights Bill involves the reintroduction of discrimination questionnaires under the Equality Act 2010. It seeks to restore a valuable tool that was previously available to employees, allowing them to challenge discriminatory practices in the workplace more effectively.
• Discrimination questionnaires were once a key part of employment law, allowing workers who believed they were victims of discrimination to formally request information from their employer about the alleged discriminatory actions. The information provided could then be used to help build a case for discrimination claims in an employment tribunal. These questionnaires helped increase transparency in workplaces and served as a means to resolve disputes before they escalated into legal proceedings.
• By providing workers with a formal mechanism to inquire about potentially discriminatory actions, this amendment could help prevent issues from escalating and lead to better working conditions for all employees.
• The return of discrimination questionnaires will empower workers to challenge unlawful practices more readily, thus promoting workplace equality. It will also give employees greater confidence in coming forward, knowing they have the legal tools to hold their employers accountable.
A holistic approach to worker rights
Beyond these two major amendments, other changes were tabled to address evolving challenges in the workplace. These provisions demonstrate a commitment to improving employment rights in a comprehensive and forward-thinking manner.
• With the rise of the gig economy and the continued prevalence of zero-hours contracts, the government has proposed additional protections for workers in these vulnerable employment situations. The amendments aim to provide greater job security by ensuring that employers cannot terminate workers’ contracts without just cause or
exploit them without providing proper pay and benefits.
• In response to feedback from workers and health advocates, the amendments also include provisions for expanded sick leave and better support for workers who suffer from long-term illness. A notable amendment is the expansion of statutory sick pay (SSP) provisions to include a larger percentage of weekly earnings for lower-paid workers. This is a crucial step in addressing concerns about the financial strain faced by employees when they are unwell.
Conclusion: a step towards fairer workplaces
These tabled amendments to the Employment Rights Bill signify a landmark shift toward greater protections for vulnerable workers in the UK. By addressing issues like domestic abuse, discrimination, and sick leave, these changes aim to create fairer workplaces for all employees, regardless of their background or circumstances.
As these amendments move through Parliament, they will likely undergo further debate and refinement. However, the fundamental goal of the amendments remains clear: to empower workers and ensure that the workplace is a place where rights are respected, and individuals can thrive without fear of discrimination or exploitation.
If you need confidential advice on any of these changes, or any employment related issues contact Alex Jones at ajones@365employmentlaw.co.uk
www.365employmentlaw.co.uk
Alex Jones
Why CRM adoption fails and how Evolve plans to fix it
By Bruce Bignell, Founder of Evolve, Elite Pipedrive Partners.
Cover Story
The CRM adoption crisis SMEs need to solve
Picture this: you’re running your business, wearing a dozen hats (ala Sam Thomas), trying to grow your company.
You’ve invested in a shiny new CRM (Customer Relationship Management) tool, hoping it’ll organise your sales,
track your leads and make life easier. Instead, it’s a mess. Your team barely touches it. Deals slip through the cracks and you’re left wondering where all that time, money and effort went. Sound familiar?
You’re not alone. HBR Research shows 67% of sales reps don’t fully use their CRM, and half of all CRM projects flop because no one adopts them.
That’s millions of pounds down the drain every year in the UK alone, all because the tools meant to help end up gathering digital dust.
I’m Bruce Bignell, founder of Evolve, and I’ve seen this story play out too many times. Over the years, we’ve helped hundreds of companies untangle their data and systematise
their CRM, and I’ve learned a thing or two about what’s important.
In this piece I want to introduce three ideas.
1. Why CRM adoption so often fails
2. Why Pipedrive is a game-changer
3. How our brand-new AfterCare product, the Evolve Pipedrive Sidekick (EPS) aims to tackle this
We believe in elevating your CRM experience for the team and empowering the Admin. Whether you’re a one-person business or a growing firm, this might be for you or someone you know.
High stakes of getting CRM wrong
Let’s start with a story. Imagine your friend Dave, who runs a roofing business in Horsham. Dave’s brilliant at fixing roofs, but keeping track of enquiries and customers? That’s another story. At first, he scribbled names and numbers on bits of paper. As his business grew, he hired a couple of lads to help, and those notes turned into a jumbled mess. “I’ll get a CRM,” he thought, “something to sort this out.” But six months later, his team’s still not using it. One forgets to log a job.
Another misses a follow-up. A big contract slips away, and Dave’s left fuming, out of pocket and no closer to cracking the CRM enigma code (Sidenote: Dave may or may not have chosen Monday.com for his CRM!)
Those are the stakes. When you’re small, you might get by keeping it all in your head or a trusty notebook. But as you grow (eg: hiring your first salesperson or you just want to systematise your business), a dodgy CRM can stop all momentum. Even if you’ve got one, and if it’s too tricky or your team hates it, you’re back to square one.
Legacy “Salesforce” trap: too big, too complex, too expensive
Anyone who has spent time with me speaking about CRMs may have heard me say the phrase “No one gets fired for buying Salesforce” - a play on the old saying “no one gets fired for buying IBM”. It’s a bit of a joke, but it’s true, but I think there’s more to it.
“No one gets fired for buying Salesforce… but they also don’t get a promotion.”
In the CRM world, Salesforce is the big
name (huge, packed with features, and is the #1 CRM globally by revenue - yep, it’s expensive). But, for most businesses, it’s like buying a tank when all you need is a bicycle to get you to work.
That’s the problem. Big legacy CRMs like Salesforce take an age to get going (nine to 14 months, sometimes more). Your team’s stuck in limbo, you’re spending a lot of money on the software and just as much money on an admin team to set it up. Worse still, once it’s live, it’s overkill for small and scaling businesses that need something quick, simple and effective (not a year-long project).
Defining your business requirements ahead of making any software decision is key.
Taking the time to define your requirements using a framework like MosCoW (we have some free templates if you email support@ weevolvebusiness.com we can send them your way) to map out your processes, understand your needs, and configure the system to reflect your business requirements not, starting with what any software can do.
Meet Pipedrive: a refreshingly simple alternative
If Salesforce CRM is the clunky, legacy software that no one likes to use, then Pipedrive CRM is the easy to use, effective and scalable system your team actually want to use (kind of like if Apple designed a CRM - it just works).
Pipedrive was designed by salespeople, for salespeople, and it’s simple and easy to understand. Forget endless menus and techy nonsense (Pipedrive gives you a clear, visual pipeline). From my experience, CRMs like Salesforce or Odoo always meant extra work. I would have to leave 30/45 mins a day in my calendar at the end of the day to update the system, to tell it what I had done that day.
When I first saw Pipedrive, I was drawn to the visual pipelines, and activity based selling notion, that tracked activities as I competed them and logged emails and calls against contacts and deals I was working on, as I was working them - this can now be done together when working in Linkedin too with tools like Surfe.
User-focused design: Pipedrive’s Kanban-like interface is intuitive. Deals appear as cards in different stages, from “Lead In” to “Negotiation” to “Won”. Move a deal with a simple drag-anddrop. No more 12-click sequences to update basic fields.
Fast results: While conventional CRMs might take half a year to tailor to your needs, Pipedrive can be up and running in weeks. Speed to value is crucial for any scaling company that doesn’t have the luxury of year-long rollouts.
AI-driven insights: Despite its simplicity, Pipedrive continues to develop advanced features like AI Sales Agents. This means it can automatically suggest activities or highlight deals at risk. So you get a user-friendly CRM and the benefits of modern tech.
Affordable and scalable: Whether you have a two-person team or 500, Pipedrive grows with you. And it won’t break the bank, licensing costs are famously lower than many enterprise
platforms, letting you reinvest savings back into your business.
Community and marketplace: Pipedrive’s Marketplace offers hundreds of integrations - from email marketing to accounting - and can integrate with the likes of Zapier and Make.com, as well as a developer portal to build out custom integrations or apps. Allowing you to build a custom tech stack as your business needs evolve.
Pipedrive’s been around for 15+ years. It’s proven itself with over 110,000 companies worldwide, 15-plus years on the market and raised $750Million in November of 2020.
So how does Evolve help, as an Elite Pipedrive Partner?
Success story #1: $2Billion company ditches Salesforce for Pipedrive
Last year we were approached by a $2Billion global business who were looking to move away from Salesforce. This business has 70 studios across the globe and had been running Salesforce for years. However,
Why Pipedrive stands out - why Evolve loves it
employees complained it felt like using a sledgehammer to crack a nut. Adoption was low, annual software costs were sky high and the complexity overshadowed any gains.
Enter Evolve: we recommended the switch from Salesforce to Pipedrive, based on their business requirements. We got to work, and here’s what happened:
• Timeline: Under three months from initial planning to go-live, compared to an earlier 14-month Salesforce saga.
• Adoption surge: Once the new system was introduced, weekly active users soared because the sales team found it intuitive. “You log deals in real time, it’s basically ‘drag, drop, done,”.
• Cost savings: They slashed tens of thousands of pounds on their CRM spending overnight. Pipedrive’s lower rates and flexible pricing meant more seats at lower cost.
• Concrete ROI: A senior director reported, “Our pipeline finally became trustworthy. Forecasts improved, and reports were using live data, saving countless hours a month exporting and importing data from spreadsheets.”
For a global business used to enterpriselevel customisation, the question was: “Can Pipedrive handle our workflows?” The answer was an emphatic yes, once we mapped out and translated their workflows into Pipedrive, we were able to make the customisations in app as well as leveraging tools like Make.com to leverage more insights and automation.
Key takeaway: Even big businesses can find value in a simpler CRM, especially when their workforce is tired of an overly complex solution that knowone understands or uses. The decision to switch paid off in higher adoption, better data and immediate cost savings. Just because Salesforce is “enterprise-grade”if your people don’t use it, the ROI is zero.
Success story #2: a 15% revenue boost in 12 months
We began working with a mid-sized electrical contractor and training centre. Their “CRM” was essentially a web of Excel files scattered across department folders. A missed follow-up had recently cost them a lucrative project in the region of £900k. That was the final straw. They approached Evolve for help, having seen systems like Monday.com advertise to them, we recommended Pipedrive based
on their CRM enquiry management requirements. Once implemented, the results were tangible and swift.
How Evolve tailored Pipedrive for construction
• Custom Pipelines for tenders and projects: Quotes move from Enquiry Recieved > Quote Required > Quote Sent > Leading to a 3 steps follow up sequence. We set up custom stages, so reps and management had a clear, visual journey for every potential project including renewals and tenders that may require site visits etc.
• Data import in under two weeks: We migrated their old spreadsheets, ensuring no lead or contact was lost. Instead of months, the system was ready to roll in a fortnight, with training taking place the following two weeks.
• On-demand tutorials: Because not everyone was tech-savvy, we embedded short “how-to” prompts within Pipedrive. If a user was unsure of their next action or what to do in a certain stage, they could hover for a quick explanation. Our Evolve Pipedrive Sidekick (EPS), which I’ll discuss in detail soon, took this approach even further.
15% growth and more profitable
Within 12 months, they saw a 15% increase in revenue - a direct result of responding faster, and never letting deals go stale and a clear follow up process on all enquiries and quotes.
“We can see where each tender stands, spot bottlenecks, and fix them in real time,” said the Finance Director. Before, quotes might sit for months. Now, automated reminders ensure follow-ups happen promptly. Having real time data on activities allowed for better resource management and coaching for team (Eg: which teams are performing or not and providing indicators as to what may be affecting performance)
They also became more profitable, thanks to factual insights into the pipeline. This gave the Finance Director and Senior Leadership Team the confidence to make more informed decisions across other areas of the business. The improved visibility in the pipelines, with accurate sales figures and forecasts, not only resonated in their internal reports but also made the business more attractive to outside investors.
Reporting was another game-changer. With Pipedrive’s straightforward dashboards, the managing director could log in and see the entire funnel at a glance, what was likely to close this quarter, which deals were stuck, and how many new leads arrived this week (when we first spoke with them, this was done line by line in an Excel spreadsheet!).
Key Takeaway: You don’t have to be a tech startup to benefit from Pipedrive. Even “traditional” industries can reap massive rewards by adopting a streamlined CRM that fits how they work. The 15% revenue bump more than justified the investment and they’ve been keen Pipedrive advocates ever since.
When CRM turns into the
enemy
Even your best salespeople start seeing the software as a chore. They’d rather chat to a customer or prospect rather than update a clunky system. So they skip logging calls. They ignore reminders. Before you know it, your pipeline’s a shambles (full of gaps and guesswork). Managers can’t forecast sales and business owners are left asking: “Why are we even bothering?”
Why Evolve Pipedrive Sidekick (EPS)
HBR stats back this up: half of CRM projects fail because people don’t use them - we call that User Adoption. Training can help, but what usually happens with training? You spend money for onsite training, or for training documentation and videos. These training resources then live somewhere in your OneDrive or Google drive, that no-one can find when they need it. When they do know where the resources are, they then have to open a new tab, taking them away from the CRM where they are doing their work.
Introducing Evolve Pipedrive Sidekick (EPS)
Pipedrive’s brilliant, but we at Evolve wanted to take it further. Even the best tools need a nudge to stick with your team. Training’s a slog, and managers hate repeating themselves. So we have invested in the Evolve Pipedrive Sidekick (EPS). It’s like a easy to use guide living inside your CRM, making sure everyone gets the answer they want, when they need it, with speed to insight being key.
• Help when you need it: Think of EPS as an interactive layer on top of your Pipedrive, offering “in the moment” help without having to move away from your Pipedrive instance.
• Manage definitions at scale: No more arguing over what “warm lead” means. You can set the rules, so everyone’s clear using your company’s own definitions and training accessible in-app.
• Frictionless onboarding: Fresh hires learn by doing it themselves. EPS shows them the ropes, step by step. Which means one-on-one or group training can be much more effective at answering specific questions, rather than the laborious onboarding tasks.
• Boost productivity: With embedded best practices from Evolve and industry experts, EPS has best in class templates and frameworks included for you to use.
• Direct access: The EPS is designed to improve speed to insight for your team, and empower your CRM Administrator.
How to use EPS
We designed the Evolve Pipedrive Sidekick (EPS) to bring insights into your Pipedrive experience without leaving the app.
Our self serve learning ladder has 3 steps
1. ASK EVE
Evolves Ai partner - Designed by us to answer your daily Pipedrive questions in app
2. SEARCH BASES & GUIDES
Search Evolve content libraryincludes templates, guides the Evolve team use & industry frameworks inapp for you to use
3. MESSAGE THE EVOLVE TEAM
Raise Evolve Support Ticket and the Evolve Team will be in touch on email
Realworld EPS user case
The CRM Admin for a building surveying firm with 20+ users, felt like she was repeating herself to staff, answering the same questions over and over. Repeated questions like: “How do I mark a deal as ‘Lost’ with a reason?” Now, they can ask the EPS in-app and there are step by step guides. EPS also has the flexibility for your CRM Admin to build out their own guides and in app resources for training.
CRM adoption: a final word
I started this piece by saying I wanted to introduce you to three key ideas. Why CRM adoption so often fails, Why Pipedrive is a game-changer and How Evolve’s brand-new AfterCare product, the Evolve Pipedrive Sidekick (EPS) aims to tackle this.
Now, I must say, technology will not solve your business problems, and there is no one system to fit all business needs. I think of it as People, Systems
and Technology, you must have an understanding of the people and roles in your business, which allows you to map out your workflows and systems. Then you can accelerate your growth with automation and software.
Ready to Evolve your business?
We help two distinct groups of businesses. Those who are considering a new easy to use CRM or those who want to maximise their current Pipedrive investment.
1. No CRM at all / tired of existing CRM Don’t let outdated spreadsheets or overly complex CRMs slow you down any longer.
• Discuss your needs: with Evolve in a no-obligation session to see if Pipedrive is the right fit - we’ll let you know if it’s not.
• Quick implementation: Our Launchpad projects can have you set you up in weeks - Workflow Mapping / Handle Data / Config & Test / Training.
2. Already using Pipedrive Let’s maximise your CRM with Evolve AfterCare expertise and the EPS.
• Try the Evolve Pipedrive Sidekick: bringing Evolve and industry insights into your Pipedrive experience, without leaving the app - available with all AfterCare Plans.
• Empower your Admin: with Evolve as your local CRM Partner, we include unlimited email support for all AfterCare plans and flexible monthly ongoing CRM support from as little as 1 hour a month, ensuring your team stays up to date and on top of your CRM.
How to contact Evolve
You can reach us at www.weevolvebusiness.com or call
+44 (0)1273 011187. You can also find us on the Pipedrive Partner Marketplace.
Want to try the Evolve Pipedrive Sidekick (EPS)? https://calendly.com/ bruceatevolve/evolve-pipedrivesidekick-sbt
We empower small and scaling businesses to squeeze everything they need out of the #1 easy-to-use CRM, Pipedrive - it’s the only CRM we work with.
We also run Evolve Pipedrive Podcast, where Bruce has interviewed 60+ sales leaders and app founders that build apps which connect to Pipedrive.
Evolve Services
• Implementation (Evolve Launchpad)
• Training / Onboarding (Evolve Pipedrive 101, Advanced & Admin)
• Evolve CRM AfterCare (stay ahead with continuous improvement)
• Evolve Pipedrive Sidekick (Increase user adoption & speed to insight)
Want to partner with Evolve? We are always looking for great businesses to partner with as we continue building a world-class Pipedrive Partner Team, Empowering Pipedrive CRM Admins and Driving User Adoption.
Rivervale drives sustainability as it marks third year as official vehicle partner for Brighton Marathon
Community spirit and sustainability at heart of support for 2025 event.
Rivervale, one of the UK’s most trusted vehicle providers, is proud to announce its continued support of the Brighton Marathon 2025.
As a leading provider of vehicle leasing, fleet management, and servicing, Rivervale played a key role in making this year’s event both sustainable and unforgettable for runners, supporters and visitors.
Joe Carter, Brighton Marathon Weekend’s event lead, said: “The 2025 Brighton Marathon Weekend was an incredible event with more than 17,000 people taking part across the two days. It showcased the incredible and distinctive character of Brighton, and it was fantastic to work again with local company Rivervale as our Official Vehicle Supplier.
“Rivervale supplied a fleet of vehicles to support our event needs and provided
a memorable engagement opportunity for participants who were able to get a picture of themselves with their finishing time as if chasing the lead vehicle.”
Supporting Brighton Marathon with sustainable vehicles
Rivervale worked closely with a number of companies who provided a fleet of 23 vehicles, including the Tesla Model Y, which served as the lead vehicle for the event.
Martin Wilson, CEO of Switch Car Rental, said: “Switch is proud to support Rivervale again by providing a fleet of vans for the Brighton Marathon Weekend. While our role may be small, we’re delighted to contribute to the event’s success and strengthen our partnership with Rivervale. Delivering reliable vehicle solutions for sporting events and local communities nationwide is something we’re truly passionate about.”
In addition to the Tesla fleet, Rivervale had a stunning display of both Tesla and MAXUS vehicles for visitors to view and explore. A highlight of Rivervale’s display was the MAXUS eTerron 9, an innovative electric vehicle that aligns with the event’s eco-friendly focus. Also on display was the striking Pride-wrapped Tesla Model Y, another example of Rivervale’s ongoing commitment to inclusivity and support for the LGBTQ+ community.
Tesla supported Rivervale with this event by enabling visitors to experience the exciting Tesla Cyber Quad at the Brighton Marathon Event Village. This electrifying addition was a hit with both children and adults, adding a touch of fun to the event. For runners and spectators, Rivervale’s interactive timing car provided a unique opportunity to program a personal finishing time for a great photo moment. Visitors were
invited to stop by Rivervale’s display in the event village and take a picture with the interactive timing car or the futuristic Cyber Quad and share it on social media. One lucky participant won a £100 Runners Need voucher, so they’re ready to enter next year’s Brighton marathon!
In collaboration with local tattoo artist Mike from FivebyFive.Ink, a range of unique vehicle graphics that celebrate the vibrant spirit of Brighton were on display. Mike’s artwork adds a personal, local touch to the event and reinforces Rivervale’s commitment to supporting the community.
Rivervale’s commitment to the community
Rivervale’s involvement with the Brighton Marathon goes beyond just providing vehicles — it’s about fostering a strong sense of community and supporting local businesses. Whether it’s helping local schools, working with fellow businesses, or ensuring the marathon weekend runs smoothly, Rivervale remains deeply committed to the city it calls home.
“We are more than just a vehicle provider; we’re a part of this incredible city,” says Ben Freakley, Group Marketing Manager at Rivervale. “The Brighton Marathon is a key event for the community, and we are honored to support it through our fleet of
low-emission vehicles and exciting onsite activations.”
Rivervale’s dedication to sustainability extends across its operations. By prioritising electric and low-emission vehicles, Rivervale is helping to create a cleaner, greener Brighton for everyone. A special thanks to Tesla UK, Thrifty, and MAXUS UK for their invaluable support in meeting our vehicle requirements for this year’s marathon. Ben Freakley, Group Marketing Manager, added: “The Brighton Marathon Weekend is a huge moment for the city, and we’re incredibly proud to play such a key role. It’s not just about supplying vehicles — it’s about supporting an event that brings the community together, promotes sustainability, and inspires thousands of people.”
If you’re looking to upgrade your vehicle, Rivervale has an array of options for both personal and business needs. From flexible leasing deals to high-quality used vans, Rivervale provides solutions that keep you moving, both on and off the marathon course.
www.rivervaleleasing.co.uk
AI-first or left behind: a wake-up call for Sussex business leaders
By Mary Kemp, Founder at AI Potential.
Most teams still treat AI like an optional upgrade. Something they’ll ‘get to’ later.
But here’s the truth.
You’re already in the experiment. We all are.
Ignoring AI doesn’t make it go away. It just means you get left behind.
The smartest businesses in Sussex are making one key shift: They’re going AI-first.
What it means to go AI-first
It’s not about using AI all the time. It’s about starting with one question before any task:
“How could AI help me do this faster, easier, or differently?”
That mindset shift changes everything. It helps you:
• Spot tasks AI can accelerate
• Learn where AI breaks or adds risk
• Build judgment on when not to use it
This is how your team learns the edges. Not from blogs. From action.
3 Moves to make AI your default starting point
If you want to future-proof your team, stop waiting and start practicing.
1. Train your team to ask better questions
AI doesn’t work unless you prompt it with purpose. Start every task with curiosity. Example: Before writing a report, ask AI how to structure it. Then
ask how to improve it. One Brighton business did this and cut report-writing time by 40 percent.
2. Encourage experimentation over expertise
Forget the idea that you need ‘AI experts’. You don’t. You need teams that try things, tweak and learn. The real skill isn’t knowing the tech. It’s knowing how to learn with it.
3. Reward smart use, not blind use AI-first doesn’t mean AI always. Some tasks still need human touch. Celebrate when teams say: “We tried AI here - but chose not to use it.” That’s strategic thinking, not resistance.
Teams who learn where AI works best will win. Teams who don’t will guess.
One Sussex council team made this shift. Instead of banning or ignoring AI, they encouraged frontline staff to test it on admin work. The result? Faster replies, less friction, more headspace for real problem-solving.
They didn’t need new tools. Just a new mindset.
Why this works
1. You build real confidence
Every task becomes a chance to learn. Every success builds momentum.
2. You discover the gaps
You stop fearing what AI might take and start seeing what it can’t do. That clarity is power.
3. You move faster than the competition
While others are still downloading apps and watching webinars, your team is getting sharper every day.
Final
thought
Going AI-first doesn’t mean trusting the machine.
It means training your mind to lead the machine.
You’re already in the experiment. Time to stop waiting.
Ask the question. Try the prompt.
Make AI your default - before someone else does it better, cheaper and faster.
The Brighton Girl Awards - winners named after three month campaign
By Pippa Moyle.
Networking & Events
On Thursday, March 27, 150 people gathered at PLATF9RM Hove to celebrate 20 award winners and mark the finale of a very exciting three month campaign.
The Brighton Girl Awards saw thousands of local residents spotlight the businesses and pioneers that make Brighton and Hove a great place to belong.
For those new to Brighton Girl and the wider City Girl Network, it was created by me, Pippa Moyle, out of a personal desire to find friends, professional connections and recommendations on making the most of living in Brighton. Since launching in 2016, Brighton Girl has grown into a thriving community empowering thousands of women through events, recommendations and business opportunities. It also sparked the City Girl Network, now in 25 locations across the UK.
The Brighton Girl Awards symbolises everything our community stands for: collaboration, inspiration and championing local voices. Categories spanned from individual pioneers (‘Brighton Girl’, ‘Creative’ and ‘Wellbeing Champion’), to hospitality and leisure (‘Restaurant’, ‘Venue’ and ‘Retailer’), to services (‘Property’, ‘Professional Service’ and ‘Wedding Service’); reflecting the vibrant, diverse business and cultural scene that defines the city.
Over three months, hundreds of candidates were put through three stages: nominations, voting and judging. For the nominations stage, we asked people to share their top contenders across 20 diverse categories, emphasising that they could put forward more than one. The 10 most nominated for each category then advanced to the public voting round. Then the top five finalists, announced on International Women’s Day, moved to the judging round, where industry experts carefully deliberated to select the final winners.
Our awards ceremony was an incredible evening of vibrancy and celebration, with guest speakers like Sussex Business Times’ very own Sam Thomas and Apprentice 2025 Candidate Melica Moshiri, and delicious welcome drinks by Bolney Estate, Renais and CANs. But it was very much the tip of the iceberg of an incredibly transformative experience for everyone involved.
Candidates, judges, sponsors, and collaborators, have all highlighted that the true power of these awards was discovering businesses, communities and local talent. After years of living in parallel lines, these awards created a way for paths to cross and people to find new customers, clients and collaborators.
The future of the Brighton Girl Awards is very bright, with 2026 planning underway. But, for the next few pages, join me in celebrating the winners and thanking everyone who helped bring these awards to life.
Meet the winners
of
Creative
Employer of
Brighton Girl of the Year
WINNER: Kaia Allen-Bevan
Bar of the Year WINNER: The Actors
Beauty Queen of the Year
WINNER: Jen Turner from Turn Beautiful
Cafe of the Year
WINNER: Cafe Rust (Preston Road)
Charity of the Year WINNER: Brighton Women’s Centre
Community of the Year WINNER: Co Women
Creative
the Year WINNER: AFLO. The Poet
Agency of the Year WINNER: Midnight Communications
the Year Winner: Octopus Energy
Event of the Year
WINNER: Sustainable Fashion Week Events by Brighton Fashion Collective
Fitness Space of the Year
WINNER: Revitalise
Hotel of the Year
WINNER: Hotel Pelirocco
Professional Service of the Year
WINNER: Watch This Sp_ce
Property Service of the Year
WINNER: MyHaus Property
Restaurant of the Year
WINNER: Fatto a Mano (North Laine)
Retailer of the Year
WINNER: Afrori Books
Salon of the Year
WINNER: Simon Webster Hair
Venue of the Year
WINNER: The Old Market
Wedding Service of the Year WINNER: Cielo Cakery
Wellbeing Champion of the Year WINNER: Helene Evans from FightKlub
Brighton, community and creativity: what winning Creative Agency of the Year means to me
By Flo Powell, Joint Managing Director, Midnight.
Midnight is a digital-first PR agency that’s proudly female-owned and has been based in Brighton for more than 30 years. We deliver award-winning campaigns for clients across the UK – from national brands to ambitious Sussex-based businesses.
We were honoured to win Creative Agency of the Year at the Brighton Girl Awards. We were nominated by Mo Kanjilal from Watch This Sp_ce (double winners on the night) and others in the community – which made the win even more special. It was such a joy to be recognised by people we admire and collaborate with.
Our category judge was the equally brilliant Sam Thomas – editor of Sussex Business Times and founder of Different Hats. Sam knows our work well, but we didn’t take that for granted. When we were asked to complete the judging
form, we gave it the care and thought it deserved. We reflected on our creative approach, especially in the B2B space where we’re constantly challenged to find fresh, engaging ways to tell our clients’ stories and help them punch above their weight on a national basis.
Our whole team got behind the voting campaign – even my mum voted – and when we won, I couldn’t contain my excitement. I practically rugby-tackled Sam on my way to collect the award! I wish more of our team had been able to be there on the night, but those tickets were the hottest commodity in the city!
Brighton Girl has always held a special place in my heart. I moved to Brighton aged 13, after a tough start in life, and know how important community can be when you’re finding your feet. Knowing that Brighton Girl supports women in similar situations really hit home – and
it’s why this award means so much to me, personally as well as professionally.
Community is everything to us at Midnight. We’re active members of Brighton Chamber and Gatwick Diamond Business. We work with FareShare Sussex & Surrey and offer pro bono support to Sussex Wildlife Trust, UNESCO Biosphere (The Living Coast) and Brighton Food Bank, and regularly donate time, money and energy to causes we believe in. We’re proud B Corp members and are passionate about giving back to the city that’s given us so much.
Winning this award isn’t just about us though. It’s about the amazing people and organisations we work with every day – and the vibrant, creative, slightly chaotic city we call home. Brighton, you’ve got our hearts. And Pippa... you’re gonna need a bigger boat!
Brighton Girl of the Year - ‘This award is not just for me’
By Kaia Allen-Bevan.
It is an honour to take home the title of, “Brighton Girl of The Year”, and I’m honestly shocked to have won out of 101 nominees. All of the women, from the top 10 to top five, and all of those who were nominated, are incredible, and I was budding to scream with joy for whoever won…It is one thing to know that you are putting the work behind the scenes to show up, support and leverage collective power within your community, yet it’s another thing to be recognised, celebrated and awarded, especially as a young person. It warmed my heart to have people come up to me in the street to stop me and say: “I voted for you!”
Across these six years of activism, from leading 10,000 through the streets of Brighton during BLM, to taking on TEDxBrighton as a speaker and a guest curator, to speaking our story in Forbes and BusinessToday, and now recognised as making a global impact, and founding a multiaward-winning CIC and consultancy (YouthTheGap), the little me, who wouldn’t say boo to a goose, growing up in Whitehawk, never would have imagined that years later that this would be our future.
Especially for women and girls in Brighton and Hove, who are minoritised because of their intersectional identities, I recognise that this award is not just for me - it’s representation to reimagine a future where all women and girls can be awarded for their successes, which is not reflective of our world currently. And, there are many women and girls across the world who I see as my Brighton
Girl of The Year, but don’t have the opportunities like Brighton Girl Network are creating to be platformed and highlighted in their town…
However, this is what strives me to keep on going. As your Brighton Girl of 2025, I promise to keep on advocating for our town and beyond, to create safe and brave spaces to break down walls and unshackle the generational chains that can end
with our unified power. Brighton Girl is a cycle-breaker, a change-maker, and I look forward to actualising the values of Brighton Girl into sustainable actions with the City Girl Network.
Jade Hylton has passed on the baton to me to run with, and it’s a privilege to join the legacy. And I only endeavour to make you all proud and create bigger waves of meaningful change to benefit all, in Brighton and beyond!
Inclusion takes the spotlight as Watch This Sp_ce wins twice at Brighton Girl Awards 2025
A driving force for inclusion transformation.
Inclusion took the spotlight at the Brighton Girl Awards 2025, with Watch This Sp_ce winning the Professional Service of the Year award —a win for every voice we aim to amplify. Sponsored by Number 24 Estate Agency, this category recognised amazing businesses and we were shocked to win in such a tough category. Judges included The Apprentice star Melica Moshiri, Number 24 Estate Agents, and Pippa Moyle, CEO of The City Girl Network. The judges praised the company for the standout contribution to inclusive business practices and creating a more equitable world.
Mo Kanjilal, Co-Creator of Watch This Sp_ce, spoke about the gratitude for the win, acknowledging the power of community support and team dedication. She stated: “This was a win for the whole team,” underlining the collective effort that led to their recognition.
Since the company was founded in 2020, Watch This Sp_ce has grown into a driving force for inclusive transformation. The newly released impact report reveals that in the past year alone, the team has trained over 2,000 people, worked with 34 organisations, and helped over 125 companies benchmark their inclusion progress using the Inclusion Journey Location Finder.
The company’s influence expanded globally in 2024 with the release of The Inclusion Journey, a book published by Kogan Page and co-authored by Mo Kanjilal and fellow Co-Creator Allegra Chapman. Through research, case studies, and interviews, the book offers a roadmap for creating inclusive workplaces. “We’ve literally written the book on inclusion strategy,” Chapman said. “We’ve changed perceptions and shifted narratives — and we’re just getting started.”
The celebrations continued as Kaia Allen-Bevan, Engagement Lead and Anti-Racism Lead at Watch This Sp_ce, was named Brighton Girl of the Year.
Mo Kanjilal was also involved as a judge for the Community of the Year award, sponsored by Harriets of Hove. After tough deliberations with five strong finalists, the award went to Co-Women.
This double triumph cements Watch
This Sp_ce’s reputation as business leaders with community impact. The team’s continued commitment to diversity, inclusion, and equity shines brightly, inspiring others to drive change. As the Watch This Sp_ce journey continues, The Brighton Girl Awards 2025 stands as a powerful reminder of what’s possible when values drive business forward. This sets the stage for even greater impact in the future.
Storytelling and celebration: a magical night for International Women’s Day
By Sam Thomas.
Networking & Events
What happens when you bring together an inspirational group of women, all with different paths, passions and perspectives, to share their stories over dinner?
Pure magic.
That’s exactly what unfolded at The Old Ship Hotel in Brighton, where we hosted a very special International Women’s Day (IWD) storytelling dinner — an intimate gathering of extraordinary women brought together to celebrate, connect, and inspire.
The event followed the Sussex Business Times IWD Special Issue, which featured a powerful collection of stories highlighting local women who are leading change, challenging norms and showing up authentically in business and life. The dinner extended that spirit — bringing the pages to life with real
voices, real stories and real emotion.
What made the evening so special wasn’t just the setting or the food — it was the courageous vulnerability and open-hearted storytelling from each attendee. From tales of entrepreneurial grit and personal transformation to reflections on identity, resilience and humour in the face of adversity, every woman in the room brought something unique and powerful to the table.
Guests included contributors to our special issue: Lyndsey Clay, Michelle Barrett, Angela Arnold, Becky Stevens, Helen Guinness, Hansa Raja, Sarah Rebello, Kim Butler, Jackie Irving-Wilkinson, Marina from Zest for Life Coaching and NLP Training, and Mary Kemp. Their stories sparked connection, laughter and emotion — reminding us all of the transformative power of being heard.
A huge thank you to Howie McConnell for capturing the energy of the evening
through video and photography, allowing us to relive the emotion and connection time and time again.
This wasn’t just another networking event. This was an experience — an opportunity to pause, reflect and celebrate the strength and stories of women in our community.
If you missed this year’s gathering but feel called to be a part of the next one — or want to contribute to our 2026 International Women’s Day feature — please reach out to me or Jackie Irving-Wilkinson. We’re already planning something just as meaningful.
Let’s keep celebrating women. Let’s keep sharing stories. Because when women come together like this, the result is nothing short of magical.
sam@different-hats.co.uk
different-hats.co.uk
For more information and booking, click here: https://cbc-sussex. onlineticketseller.com/ Diary dates for both Brighton and Eastbourne.
Networking & Events NETWORKING
Tottingham Manor will be the venue of the next Brighton Ladies Lunch Clubs meeting on May 7. The event is being sponsored by Rix & Kay.
This event will feature an afternoon tea
set at the foot of the South Downs, midway between Brighton, Horsham and Haywards Heath. Tottington Manor enjoys beautiful surroundings, with a peaceful and calm environment.
A very special guest speaker is to be confirmed.
The May meeting of Eastbourne Ladies Lunch Clubs is at The Lansdowne Hotel on May 20 and is sponsored by Crown Wealth Consultants.
This meeting is being staged in a beautiful seafront hotel in Eastbourne with uninterrupted views of awardwinning beaches. Those who came last time will know that the food and views are just superb.
The guest speaker for the event is Steph Kemp, owner and founder SK Empowered Training in Eastbourne. Steph is a valued client of sponsor Crown Wealth Consultants.
With over 10 years of experience coaching women, she is passionate
about supporting women through every stage of their life.
Steph specialises in women’s health, specifically around pre and postnatal and menopause support and training. She offers a holistic approach, combining strength training, kettlebell flows and boxing. As a qualified boxing coach and certified nutritionist, her goal is to help women build strength, confidence and lasting well-being, bringing an empowering approach to fitness that focuses on both physical strength and overall well-being.
She is passionate, energetic and deeply committed to making a difference. She absolutely loves what she does - helping women feel stronger, more confident and supported at every stage of life.
For more information and booking click here: https://cbc-sussex. onlineticketseller.com/
Steph Kemp
3D creative agency XO3D sponsors March networking event
The Big Business Breakfast Club boasted a talk from a transformative life coach.
Networking & Events
Every month, the Big Business Breakfast Club gathers at an iconic Brighton venue for an event featuring a sponsor, a guest speaker and a spotlight on a chosen charity.
In addition, guests benefit from valuable insights shared by Alex Ryan from Marketing 101. From this month, attendees will also get an inside look at the amazing team behind the established event.
But first, here’s what happened in March….
The sponsor - XO3D
XO3D is a 3D creative consultancy studio based on the outskirts of London.
It has worked with clients from all over the globe and provided topnotch 3D rendering and modelling for businesses in different sectors, such as architecture, interior design, industrial/product design, jewellery design, and furniture design.
Charity of the month - Dad La Soul
Founded in 2016 by father of one and award-winning social entrepreneur Dan Flanagan, Dad La Soul exists to… support dads!
Dan says: “At the age of six, in the 1980s, my parents divorced and, due to my mum’s ill health, my dad was awarded custody of myself and my three sisters, so I grew up seeing first-hand the abject lack of support there was for dads.”
Guest speaker
Marina Zest for Life, an NLP trainer, transformative life coach and author, was the guest speaker.
She believes: “A great life is just on the other side of old programming and you don’t have to stay stuck. You can reset, activate and step into the life you’re meant for.”
For 12-plus years, Marina has been guiding high achievers through deep personal and professional transformations. Sometimes, all they need is a gentle nudge (or a bold push!)
to reconnect with where they are going, why, who with and what — and that’s where Marina’s expertise comes in.
As an NLP Trainer and Transformative Coach, she creates a space where deep insights happen, fresh perspectives emerge,and real change takes root. Her style? Warm, dynamic, and straight to the point — proactive, but not for the faint of heart.
April’s event
The next event is taking place on Friday, April 25, at the Amex Stadium. It is being sponsored by Brighton & Hove Business Show.
Tickets will sell out, so book in advance.
Book here now: https://www. bigbusinessbreakfastclub.co.uk
If you are interested in learning more about becoming a sponsor of the BBBC, get in touch with the team at team@ bigbusinessbreakfastclub.co.uk
Thanks to Tony Graham photography and Michael Cheetham photography.
BBBC Spotlight - Clients always come first at h2 Productions
We go behind the scenes to meet the people and brands that bring you the Big Business Breakfast Club (BBBC). Each member of the team is unpaid and runs their own business. This is a focus on just one of those businesses - h2 Productions.
Networking & Events
Founded in 2000, a quarter of a century ago, h2 Productions has been at the heart of countless unforgettable events.
Established on the simple principle that the client always comes first, it has built an enviable reputation for crafting and executing experiences that truly resonate.
What does h2 do? In short, it brings your event dreams to life. From impactful conferences and engaging exhibitions to dynamic product launches, uplifting concerts and memorable shows, h2’s experience spans the full spectrum. And as the world has evolved, so too has the business, embracing virtual and hybrid events to connect with audiences wherever they may be.
What sets h2 Productions apart? It’s personal.
A core commitment is to listen intently, ensuring every detail aligns with the customer’s vision and budget.
In-house expertise covers all the technical intricacies, from pro audio and lighting to staging and power, whether you need specific support or a complete event solution.
Beyond the technical, it’s about trust. h2 forges long-standing relationships, becoming a dependable partner you
can rely on. It prides itself on meticulous attention to detail, taking the stress out of event planning. And above all, it’s dedicated. A ‘nothing is too much’ attitude means h2 consistently goes the extra mile, a commitment reflected in high client retention.
Whether you’re embarking on your first corporate event or orchestrating large-scale productions, h2 would be delighted to connect and explore how its team can transform your ideas into a truly remarkable reality.
The next Big Business Breakfast Club meeting is taking place at the Amex Stadium on April 25, and is sponsored by Brighton & Hove Business Show.
For further information and tickets, visit https://www.tickettailor.com/events/ bigbusinessbreakfastclub
Acumen Business Convention: the most anticipated business event in Brighton
Fifteen years of the Acumen Business Convention has taught the Sussex business community one thing – expect the unexpected.
Networking & Events
Acumen Business Convention is a staple in the Sussex business calendar. It seamlessly integrates captivating live entertainment with the insightful renowned speakers, inspiring local legends and the ample networking opportunities. Business leaders always mark the convention in their diaries well ahead of their holidays.
Keynote session
In celebration of the wonderful Sussex community, Brighton is intertwined throughout the convention. As part of their keynote session, we will hear from Sarah Willingham, the new owner of Brighton’s iconic i360. Recognised as one of UK’s ’35 Most Successful Women Under 25’ and among ‘500 Most Influential People in Britain’. Willingham will share her exceptional business journey on the convention day.
Starting as a waitress at the age of 11, she transformed businesses as a fresh graduate before striking out on her own in 2003 to manage a diverse portfolio of investments. She later founded the UK’s leading hospitality group Nightcap PLC, broke new ground as a Dragon to Dragon’s Den, being the first working mum with four children under nine(!) and now the proud new owner of Brighton’s i360.
For the big 15th anniversary, the keynote session doesn’t stop there. Prepare to be captivated by the No.1 bestselling author, Peter James. James transforms real-life experiences into extraordinary
crime mystery novels. Immersing himself in his craft, he brings Brighton & Hove to life with remarkable precision and insight. His immersive storytelling will expand your horizons when conquering professional challenges.
Inspiring line-up
The convention’s diverse line-up further includes Adam Pearson, accomplished actor, TV host and passionate disability campaigner, who will share insights on overcoming adversity; Rob Starr MBE, a distinguished entrepreneur, charity leader, author, and recipient of King’s Honour recognition.
Beyond the main stage, experts from the Sussex business community will share invaluable insights, including Carole Gilling-Smith, consultant gynaecologist and founder of Agora Fertility Clinic. As a renowned expert and leading advocate for inclusive fertility and reproductive medicine, Carole will share her inspiring entrepreneurial journey of building the wonderful Agora Clinic. Ade Holder, an expert in SEO and digital strategies, is another speaker. Prepare to be enlightened by his insights to maximise your online presence. Penina Shepherd, the founder of Acumen Law, will also take to the stage with an inspiring talk.
A day of deception
In a day packed with excitement, 300 business leaders locked in for inspiration, mesmerising live entertainment, meaningful connections, and then… there’s been a murder! Gasps and whispers throughout the crowd, but who done it? The biggest murder mystery in business convention history.
In honour of captivating keynote speaker, Peter James, the master of mystery, something sinister will lurk beneath the surface. Prepare for betrayal, twists and deception while the murder investigation unfolds throughout the day.
Will your investigative skills be enough to determine the culprit?
The Acumen Business Convention is not just about attending; it’s about building genuine, valuable business connections. The ample networking opportunities provide the ability to tailor your networking to you.
And… as if that is not enough, there is also… the CreativePod Buck-Off AfterParty to finish off the day with lots of laughter and scrumptious Greek food from Nostos Catering at the Grand Hotel.
Prepare for an evening to remember with Sussex Business Stand-Up Showcase. Watch with great amusement as members of your local business community transform into amateur comedians. Will they have what it takes to get the crowd laughing with them?
And, if that is still not enough, hold on tight for the ‘Buck-Off’, the mechanical bull challenge. Compete with your business community to claim the title of the longest rider, or cheer your community on from the sidelines. This is entertainment you won’t want to miss!
Tickets
This annual sell-out event is a nonnegotiable in the Sussex business community’s diary. Don’t miss your chance to join this momentous occasion of the 15th Acumen Business Convention. Secure your tickets before they sell-out at: www.acumenbusinessconvention.co.uk
Sussex Cricket re-launches exclusive Player’s Club
Party held to mark occasion.
Networking & Events
This month Sussex Cricket re-launched its long-standing Player’s Club, with an exclusive launch party.
The event was staged in the refurbished Players’ Club bar area, which is at The 1st Central County Ground.
It was a chance for members old and new to come together to celebrate the start of another exciting season at Hove, with the Men’s first team having returned to the pinnacle of the County Championship for the first time in nine years.
Whilst many of the current membership boast successful playing careers for
Sussex-by-the-sea, the club is open to anyone looking to support the team and take advantage of exclusive benefits in a private area of the award-winning ground.
Tickled your fancy?
If you’d like to find out more about how you can join, please contact corporatesales@sussexcricket.co.uk
Get ready to connect, collaborate and conquer
Join us at the Network Xpress: Your partner for success in events, writes Sonny Cutting.
Networking & Events
Tired of the same old networking soirees ad nauseam? Yearning for something more than passing business cards and awkward conversations? Then buckle up, because Network Xpress has it on its mind to revolutionise the art of connecting, collaborating and, ultimately, conquering the business cosmos!
We’re not just another events company; we’re a force for connection, a growth accelerator and your best-kept secret for unleashing unprecedented potential.
We’ve created a tailored ecosystem
of four dynamic event services, each designed to seamlessly dovetail into the next, so that, collectively, they form an intense synergy which fuels organic as well as financial growth.
On the other page in SBT you’ll see our services, which are all designed to work together seamlessly.
• The Sussex Business Show, a Game Themed B2B tradeshow at Brighton Dome in September
• Startups roar into this The Tiger’s Pen for the chance to win up to £10,000 Capital in July
• Write an article for the Entrepreneurs’ Blog and contribute to this fantastic local community
• Join The Directors’ Hub, our peerto-peer support service for directors, founders and CEOs.
One event brand, four event services that all support individuals at various stages of development. Get in touch with me, Sonny Cutting, on LinkedIn or visit the website: netxp.co.uk for details.
TEDx comes back to Brighton
TEDxBrighton 2025 aimed to inspire and enlighten audiences with thoughtprovoking talks and performances
- and it did just that!
Networking & Events
TEDx Brighton, the renowned platform for ideas worth spreading, captivated audiences on April 5 at the Brighton Dome.
With over 1,300 attendees throughout the day, the event featured more 15 speakers and performers who delved into diverse topics ranging from activism and the moon to space, as well as well-being.
Among the standout speakers were Daniel Wilsher. Danny is one of the youngest mental health speakers in the UK and is the founder of Damaged Goods, an organisation formed to raise awareness around mental health and the effects of childhood trauma.
AFLO. the poet is a Brighton-based spoken word artist, activist and academic who embraces creative expression to disrupt the status quo and inspire social change. AFLO. uses poetry as a vehicle to address hard-
hitting topics, particularly racism and mental health, primarily speaking from her lived experiences.
Guest host was Kaia Allen-Bevan. Since 2019 (aged 16), Kaia has been a racial justice and anti-racism advocate, striving for change daily –no matter how big, small, or visible these changes may be.
Her TedX Talk and subsequent features in both Forbes and Business Today, have seen her recognised as a public speaker who is making a global impact.
Kaia is also the engagement lead at Watch This Sp_ce, a multi-awardwinning diversity and inclusion company, helping businesses in all sectors on their inclusion journey - most recently winning Brighton girl of the year 2025.
Reflecting on the event, Toby Moore, the curator and director of TEDxBrighton, expressed his delight, stating:
“I’m feeling incredibly proud of
everything our team and speakers have achieved this year.
“We set out to create a story and theme that would bring the idea of hope to life — but also challenge the audience to recognise their own power, to take pride in it, and to understand their role in creating real change.
“I definitely felt that energy in the room this year. The Brighton Dome was full of positivity, joy, support, and a shared readiness to work on something meaningful.”
Toby added: “TEDx is a truly unique event. It’s not a conference, and it’s not theatre — it sits beautifully in between. That’s what allows it to forge such a powerful relationship between speaker and audience. It creates moments that stay with you, memories that no other event quite can.
“I really hope that, this year, we succeeded in creating many magical memories.”
Photographer - Sam Shaw
Meet the speakers
AFLO. the poet
Spoken word artist, activist and academic who embraces creative expression to disrupt the status quo and inspire social change.
Cara Wheatley McGrain
Founder, food rebel and bestselling author on a mission to save the human microbiome!
Dyar Hussain
Decolonial activist and Master of Laws (specialising in International Human Rights Law).
Annabelle Woghiren
Annabelle Woghiren is an educator and activist dedicated to challenging injustice, amplifying marginalised voices, and driving systemic change.
George Dowell MBE
Father, football club owner and awarded an MBE post spinal cord injury.
Celia Emmot
Launched Childline, advocated for parttime nurses, led logistics for Raleigh International, and now serves meals to refugees in Calais.
Daniel Wilsher
Award-winning public speaker, finalist of Channel4’s hit show ‘The Piano’, Founder of LivEdX Learning, Founder of Damaged Goods Co., and Co-Founder of Orb. Drinks.
Busayo Twins
Activist, knowledge broker and political commentator.
Jenna Rhodes Tiwana Lunar strategist trying to make everyone a lunar strategist too.
Meet the speakers
A human alchemist at Epiphany Content, turns leaders’ raw potential into passionate storytelling, helping create genuine connections to bring communities closer together.
Susan Chalesworth
Trainer of astronauts and explorers, specialising in human performance and problem-solving under pressure.
Kaia Aleen Bevan
Kaia is the CEO and founder of the award-winning CIC and consultancy YouthTheGap CIC, which is on a mission to reimagine the possibilities of education.
Percival Tussamba
Change maker and young social entrepreneur.
Sam Zindel
Business leader, climate advocate and believer in a better future.
Amy Polly
Returned as this year’s co-host, bringing her signature Funfulness energy and passion.
Kevan Smith
Networking made easy - Brighton & Hove Business Show goes interactive
New digital entry passes can be used throughout the day to keep a record of every new contact made.
Networking & Events
With less than two months to go, the Amex Stadium is gearing up to host one of the biggest one-day networking events in the South East. Brighton & Hove Business Show returns for a fourth year on June 5 - with a few added extras.
A no-queuing entry system, used for the first time last year, has been upgraded to provide additional benefits for both exhibitors and visitors. A unique QR code on every event pass can be scanned by mobile phones to provide a digital record of the day.
The high-tech networking aid means there’s no need to keep hold of business cards or make notes. One quick swipe and everything is done for you!
To take advantage of the new system, visitors will need to register for a pass, which is completely free, in advance of the event.
Organiser Mike Monk says, with limited places, the time to register is now.
“I am looking forward to using the system myself and hope visitors and exhibitors find it useful,” he added. “It is a tool I am certain will remove a lot of the hassle that goes with networking at a busy event.
“It’s practical but also a bit of fun.”
The seminar timetable for the Business Conference element of the show is now complete. That starts ahead of the main event with a Business Breakfast at 8am in HB’s
restaurant at the Amex. Guest speaker is April Baker, CEO of Together Co.
During the show, the following seminars are lined up:
10.40am - Keynote: Andrew Wright, CEO of Action Your Potential, will talk about ‘Be A #NeuroNinja & Learn WellBeing Is A Skill’.
11.30am - Brandon Harris, a certified EOS Implementer, will speak about ‘Making Leadership Teams More Effective’.
12.30pm - James Armstrong, Creative Director at Social Firefly, will speak about ‘How to Maximise Your Social Media Impact on a Limited Budget’.
1.20pm - Alex Ryan, of Marketing 101, will talk about ‘From Zero to Podcaster in 30 Days’
Stands have sold well for this year’s event - but there’s always room for more! Brighton & Hove Business Show is suitable for new as well as longestablished brands. It is also the ideal launch pad for new ideas, expansions and diversification.
With stand options to meet every budget, there’s room for all sizes of business - big or small.
Many exhibitors return year after year, happy with the new contacts they have made and, in many cases, new clients too. One exhibitor recently reported attracting their biggest customer to date at the event.
What makes Brighton & Hove Business Show really ‘tick’ is its vibe. As Mike
says: “Both exhibitors and visitors say there is a great buzz in the room that creates a good atmosphere.
“It’s perfect for catching up with existing customers as well as potential new ones. I would like to encourage business owners to consider inviting clients. As well as bringing them into a mutually beneficial environment, they can dip in and out of four excellent seminars and visit the café where you can schedule a good catch up.”
A lot of new exhibitors have signed up this year and, to support them, Mike is running a free event in the run-up to the show. Taking place in the Mansell McTaggart Lounge at the Amex Stadium on May 14. ‘How To Be A Brilliant Exhibitor’ will help
exhibitors get the very most out of their investment before, during and after the show. This event, which includes refreshments, is free to exhibitors.
Brighton & Hove Business Show is the place to do business this summer. The event runs from 10am to 3pm.
For stand bookings, visit https:// brightonandhovebusinessshow.uk/ book-a-stand/
For a free visitor pass, visit https:// brightonandhovebusinessshow.uk/ visitor-registration/
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Grow your people, or watch them leave: a lesson from inside the NHS
By Carole Gilling-Smith, CEO, Founder and Medical Director of the Agora Clinic.
Lifestyle
Scaling people, not just systems: what can the NHS can teach us about poor leadership?
Leadership isn’t about holding the spotlight. It’s about passing the torch. Nowhere is that more urgently needed, or more visibly lacking, than in the NHS.
Over the past decade, the NHS has been under intense pressure to scale - more services, more patients, more demand. In the rush to grow capacity, their focus has been on expanding systems, infrastructure and bureaucracy. But in doing so, they’ve neglected something far more important: scaling people.
The NHS has seen a quiet but consistent loss of talented professionals and key workers - nurses, doctors and scientists who’ve walked away, not because they lacked skills, but because they lacked support, investment, or opportunity. Many of these brilliant people have joined my
team at the Agora Clinic, so I hear their stories. Eighteen years ago, I did the same - to set up my first Agora fertility clinic in Brighton. The tragedy is that many of us didn’t want to leave. We were burnt out and just couldn’t see a future in a system that treated personal development like a luxury, rather than a necessity.
That is why at the Agora Clinic, I have made sure we prioritise our people, invest in them and give them a structured career path. And they repay us ten-fold! The biggest reward is that our patients feel the love our team has for its work – it’s palpable the moment you step through our doors.
The power of investing in people
I recently reflected on this after my nurse manager, Simone Wernbacher, shared how a leadership course at Roffey Park I had sent her on, as well as a book she had been inspired to read whilst on the course, had completely reshaped how she
saw herself and her role and her nursing team. Just a year ago, Simone was only beginning to explore her leadership role. But I saw the spark in her. We gave her time for development, space to learn and reflect, and the trust to step up and take responsibility. In just 12 months, she’s grown into one of the most effective and inspiring fertility nurse managers I’ve had the pleasure to work with.
Inspired by her experience at the Agora Clinic, she’s done exactly what good leaders do: passed the torch. She’s lifted her whole team with her, investing in her nurses and healthcare assistants, helping them find their confidence, encouraging them to lead and take responsibility for different fertility programs we offer such as egg freezing, egg donation or surrogacy. She’s created a culture where no one is left on the bench; everyone is given a role, a voice and the opportunity to grow.
And the results are real: higher morale,
Nurse hysteroscopy training
Breaking Bad news workshop
better retention, improved care, and a team that takes pride in showing up and stepping up. And the drum roll moment came at our Annual Agora Awards in December when our nursing team were awarded with our ‘Team of the Year Award’ and Simone with our ‘Leadership Award’!
Emotionally intelligent leadership
What Simone embodies - and what we need more of especially in healthcare - is emotionally intelligent leadership.
This isn’t about being soft. It’s about being self-aware, empathetic and able to recognise that people aren’t cogs in a machine but are key to driving the machine. Emotionally intelligent leaders don’t hoard power, they share it. They don’t fear talent, they grow it. And they don’t see staff development as a threat, they see it as the foundation of any successful service. I view my role as CEO of the Agora as one in which I am there to serve my people, as well as my patients. The more my team grows and individuals shine, the prouder and happier I feel!
A culture problem, not just a funding one
While much of the conversation seems to focus on lack of funding and rising demand as the core issues facing the NHS, the reality is, and believe me I discuss this with many colleagues who still work there, we also have a big leadership culture problem. Too often, leadership in healthcare is passed to inexperienced managers who spend too much time focusing on being in control, changing processes and protecting their position. The fear of being replaced or overshadowed leads some to hold others back, rather than raise them up. The result? They lose far too many brilliant people to burnout or boredom. We don’t need more hierarchy in the NHS. We need more
humility. More mentorship. More people willing to invest time, energy, and trust in the next generation of leaders.
Time for a cultural reset
It’s sad to see that the NHS has reached this breaking point. Scaling the system while ignoring the people who make it work has cost them, and us as service users, dearly. We’ve seen rising waiting lists, falling morale and an increasing disconnect between the values that brought people into the NHS and the reality that makes them leave. It’s time for a cultural reset.
• Are we creating pathways for growth, or just asking people to work harder for the same reward?
One where development is not a reward for the few, but a responsibility to all. Where learning is part of the job, not something squeezed in on a day off or in the evening. Where growing your team is not optional, it’s expected.
In sharing my observations on the NHS, I hope to encourage local business minds to think differently about a healthcare system we all passionately believe in and want to see change for the better and I want to encourage an honest conversation about the importance of people scaling. Whether you’re running a hospital, a tech startup, or a local retail chain, the same rule applies: if you want your business to grow, grow your people first.
What we can all learn
As businesses and leaders, we must regularly ask ourselves the following questions:
• Who in our team is ready for morebut hasn’t been given the chance?
• Are we building systems that make people feel seen, supported and invested in?
Scaling people takes time. It takes resources. It takes emotionally intelligent leadership. But the return is far greater than any process improvement or operational fix. Because when people feel valued and developed, they don’t just stay, they thrive. And they bring others with them.
If the NHS is to survive the next decade, it won’t be saved by strategy documents or reorganisations or yet more investment. It will be saved by the people who still care enough to stay and by leaders who care enough to grow them.
Let’s stop managing our people like costs and start scaling them like the future depends on it. Because it does.
If you want to be a part of this important conversation, or ask me more questions, please do get in touch, I’d love to hear from you!
www.agoraclinic.co.uk
Simone Wernbacher
County Business Clubs’ Wine of the Month April 2025
Kinsbrook Nimby -The Wine of the Month for April is from Kinsbrook, a vineyard based near West Chiltington in a picturesque and undulating part of West Sussex
The first thing you notice with this wine is the front label, which is simply a small pair of binoculars on the front. On closer inspection, we understand why it is called Nimby - in dedication to all of the peered through fences, typed late night emails and endless calls to the council. The contemporary design is great!
WOTM
Michael’s tasting notes;
On the nose
Joe and his partner Rebecca, favour minimal-interventionalist, regenerative practices both in the vineyard and their winemaking processes. Kinsbrook Farmhouse 1st Floor Café and Restaurant has a well stocked ground floor farm shop and butchery with a focus on local produce.
Winemaker’s notes for Nimby
“Our second go at oaking, this brand new Kinsbrook still red wine blends 50% Rondo with 50% oaked Pinot Noir. A multi-vintage red, the Pinot Noir in ‘NIMBY’ was harvested in 2022 and spent 13 months in new and old reconditioned French oak barrels before being blended with 2023 Rondo wine.
“Bursting with cherry and cassis flavours, this wine is a beautiful example of subtle oaking and demonstrates the great potential that English red wine now has.”
• Rich black cherry, blackcurrant and plum
• Smokiness and savoury
• Smell the alcohol, reminded me of a ruby port
On the palate
This unusually for an English Red wine, has a medium body, substantial mouth feel and vibrant acidity.
Pairing
This wine would be a great accompaniment to roast spring lamb.
In summary
I would recommend visiting Kinsbrook Vineyard. There are lots to see and dothe vineyard has just extended the outdoor space allowing great views over the vineyard and al fresco drinking and dining.
Michael Yeoman, Founder of Spirit of the Downs and Brighton and Hove Wine Club
Michael Yeoman specialises in working with small batch wine producers in and around Sussex and the South Downs. He founded Brighton and Hove Wine Club and also creates a range of small batch Sussex brandies, grape spirits and vodka through Spirit of the Downs based at Bolney.
Kinsbrook wines are available from the vineyard direct or online at £29 a bottle
with John Heal
A Working Man is yet another cinematic vehicle in which Jason Statham plays — unmistakably — Jason Statham. There’s no real attempt to subvert expectations or stretch his well-worn persona; instead, the film leans fully into his trademark stoicism, clenched jaw charisma and hyper-efficient brutality. For fans of his brand, this is precisely the appeal.
Narratively, the film is both absurd and aggressively formulaic. It recycles familiar tropes with no shame, presenting a story that feels algorithmically assembled rather than thoughtfully written. And yet, within this predictable structure, it offers a certain blunt entertainment value. While lacking depth or originality, it serves its purpose as disposable action fare—loud, fast, and fleeting.
The titular “working man” appears to spend mere moments engaging in any actual labour before the plot pivots — inevitably — toward a barrage of gratuitous fight scenes and pyrotechnics.
The result is a film that is both overstuffed and narratively hollow. It aspires to say something about duty, sacrifice, or masculinity, perhaps—but never lingers long enough on any theme to be taken seriously. It is, in essence, a film on autopilot: functional in its choreography, slick in its presentation, and entirely forgettable in its aftermath.
A Working Man is not without entertainment value, but it is cinematic fast food — instantly consumed, immediately forgotten. It does exactly what it sets out to do, but nothing more.
