LAUNCH PACK - RESPONSIBILITY WEEK

RESPONSIBILITY WEEK | 2023

A MESSAGE FROM ROB ELLIS

Alcohol is an important part of our business and hospitality in general, but it is an area that can be high risk if not managed responsibly. As President of Levy, it’s one of the things that keeps me up at night.

Not only are there legal risks, like the possible loss of a liquor license and personal liability lawsuits, but there are reputational risks too. Most importantly, failing to serve alcohol responsibly creates safety concerns for our team members and guests.

Our business is evolving faster than at any time in our history. Innovations, like frictionless markets, offer new ways to experience our hospitality but they also may disrupt existing processes, in particular the potential for guests to bypass someone who has been trained in responsible alcohol service. We have to adapt and evolve our controls to ensure the same rigorous checks and protocols are standard across every part of our operation.

Responsibility Week is about taking the time to stop, reflect, celebrate and improve the way we approach alcohol service. From educational content to self-audit tools, there will be a range of ways to re-look at how responsibly alcohol is being served in your location. This is not a check-box item. It is an opportunity for reflection and improvement.

Our vision is to passionately pursue and create the best experiences. That’s only possible if we do the important things right, each and every day. Serving alcohol responsibly is one of the most important things we do.

Thank you for your participation in Responsibility

Week and your continued commitment to Raising the Bar!

Rob Ellis, President

OVERVIEW

The aim of Responsibility Week is to bring focus to the standards, management, and importance of Responsible Alcohol Service (RAS). This week was designed to be both a celebration of serving alcohol responsibly and a refresher of our Core Standards.

▪ Focused communication from Levy Leaders

▪ Tools and collateral for locations to promote RAS

▪ Education around the risks, standards, and procedures related to serving alcohol

RW | ACTIVATION

As your location prepares to launch Responsibility Week, we want to encourage you to cater the messaging, training, and incentives to be specific to your location, in order to make the biggest impact on your Team Members. You will receive tools and resources from the Home Office such as recognition cards, giveaway prizes and pre-shift notes to support your efforts, but please be creative and have fun highlighting the awesome responsibility and privilege it is to serve alcohol to our guests this week, and every week at Levy.

MONDAY |

Serving Alcohol is an essential, but risky part of our business - it is a privilege but also a huge responsibility! Responsibility Week was created to highlight the importance of safe alcohol service and provide us the opportunity to refocus on our policies and best practices to ensure the safety and enjoyment of everyone. It is important to remember that everyone plays a role in the responsible service of alcohol - Levy leadership, hourly Team Members, and third-party servers such as temps, subcontractors and volunteers. Through the various tools and resources that will be shared this week we hope you find Raising The Bar to be a fun and impactful way to celebrate the safe service of alcohol with your teams this week and beyond.

RAS is everyone’s responsibility | There are many RAS training tools & support resources available | Raise The Bar: let’s use this week to educate & celebrate

• Review the Leadership Responsibility Matrix with your management team

• Ensure all team members understand the role they play in the Responsible Service of Alcohol at your location

• Prepare your teams for what to expect during Responsibility Week

• Share how you will be activating the Recognition Cards and promotional items throughout the week

TUESDAY |

Today our focus is on the fundamental legal requirements and our rigorous policies for serving alcohol at our Levy locations. It is critical that we train and certify those that serve alcohol on behalf of our company in compliance with the law and our policies, so they have the knowledge and credentials needed to safely and legally serve our guests. All policies and supporting details can be found in the Beverage/RAS Core Signature. Everyone should be familiar with these standards after being highlighted in today's pre-shift meeting notes.

Checking IDs (what, when, who, how) | Levy pour standards & drink maximums | Alcohol cut-off times | Required training certifications

• Cover Pre-shift meeting notes with Team Members, NPOs, Subcontractors, and temporary employees

• Review the RAS Core Signature

WEDNESDAY |

Serving alcohol is a huge privilege but with that privilege comes some inherent safety risks. It is all of our responsibility to ensure a safe and enjoyable workplace so today we are going to focus on some key ways to spot and manage alcohol related risks. The more confident our Team Members are with identifying and managing alcohol related incidents, the safer and more enjoyable our workplace will be - please take the time to focus on the training topics listed below.

IDing the signs of intoxication & how to respond | When/how to complete an Incident Report | Policies & best practices of managing frictionless technology

• Complete the Technology Risk Assessment Responsibility Week Location Self Audit

• Review the Frictionless Technology Risk and Security Review & ensure all required signage/policies are in place (if applicable)

• Pre shift Training: Alcohol Incident Logs, when & how to complete

THURSDAY |

Today’s focus is on how our locations can best monitor and track their alcohol server’s RAS training completions, and what is required to be in QRE compliance. Take this week as an opportunity to look inside your location’s current certification progress and tracking process, identify what your opportunities are, and create a timebound action plan to resolve. There is support resources and best practice guides available to assist located on Levy Dish.

Training requirements for all alcohol servers | QRE audit process | How to administer a location self-audit

• Complete the Responsibility Week Location Self Audit (via QR code)

• Review RAS training requirements via the RAS Core Signature

• Cover Pre-shift meeting notes with Team Members, NPOs, Subcontractors, and temporary employees DELIVERY

Levy Online Core Signature Training (Levy RAS), included in all Creating Legends online training

*ServSafe Alcohol Online Certification (or their state-specific equivalent)

Everyone Yearly

All Levy or non-Levy Team Members (temps, volunteers, subcontractors) who sell/serve alcohol, or manage others who sell/serve alcohol

OR

Every 3 years (unless state determines more frequent)

*ServSafe Alcohol Live Instructor

Led Training (or their state-specific equivalent)

All Levy or non-Levy Team Members (temps, volunteers, subcontractors) who sell/serve alcohol, or manage others who sell/serve alcohol

Every 3 years (unless state determines more frequent)

WHO COMPLETES HOW OFTEN

FRIDAY |

Welcome to Responsibility Week - Day 5! Today’s focus is how we go about continually inspiring our teams to raise the bar each and every day. Take this week to consider the channels and tools you have for continual training and education. We invest a lot of time and effort in training and ensuring it’s done right matters.

Review impactful training guide | Complete the worlds hardest RAS quiz |Plan to roll-out the RAS pre-shifts

• Impactful Pre-shifts Guide