Fresh Thinking in CleaningTM
Providing both cost effective solutions and expertise in all cleaning matters.
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- Facilities Manager, Royal Botanic Gardens Kew
www.julius-r.co.uk T: 020 7819 6700 | E: sales@julius-r.co.uk
FACILITIES MANAGER, ROYAL BOTANIC GARDENS KEW “Providing both cost effective solutions and expertise in all cleaning matters, has in my opinion, enabled Julius Rutherfoord to set the benchmark for the cleaning industry to follow”
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Who we are and what we do
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Contract Management
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Training our Staff
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Communication & Customer Care
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Cleaning Management App & Client Portal
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Mobilisation
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Time & Attendance
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Staff Security Vetting
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Our Clients & Case Study
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Get in Touch
www.julius-r.co.uk T: 020 7819 6700 | E: sales@julius-r.co.uk
Who we are and what we do London’s premium office cleaners
Julius Rutherfoord is a premium contract cleaning company that specialises in providing high standards of cleaning for the corporate and education sectors in London. Our meticulous approach to hygiene and sanitation sets us apart from our competitors and allows us to continually exceed the expectations of our clients.
Our services include: •
• Periodic Deep Cleaning
Established in 1994 by Dominic Morris-Marsham and Andy Beilby, who are still a part of the daily operation of the business, Julius Rutherfoord has grown organically into a significant, high quality contract cleaning organisation with over 2,000 members of staff. Located in the heart of Central London, Julius Rutherfoord are perfectly placed to provide a premium, reliable and responsive service to all of our clients’ across the city.
www.julius-r.co.uk
Daily Cleaning
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Window Cleaning
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Washroom and Laundry
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Pest Control
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Gardening and Grounds Maintenance
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Recycling Management
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Caretaking Services
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Porterage and Post Room Staff
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Executive Support Staff
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IT Cleaning
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Carpet Care
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Hard Floor Care
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The ‘Julius Rutherfoord Difference’ Communicative and Accountable Contract Management
At Julius Rutherfoord we invest in a larger number of Area Managers than our competition. This is what sets us apart and drives our industry leading client satisfaction levels that are consistently in excess of 90%. 60 50 40 30 20 10 0
CLIENTS PER AREA MANAGER
INDUSTRY AVERAGE IN LONDON
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We have a tiered operational management structure allowing us to be responsive to our clients’ needs and provide value for money.
LEVEL 3
LEVEL 2
LEVEL 1
CHRIS PARKES OPERATIONS DIRECTOR
Chris is ultimately responsible for the continued growth and strategic development of your contract whilst providing day-to-day support to your General Manager.
GENERAL MANAGER
Your General Manager provides day-to-day support and assistance to your Area Manager. They will visit your premises quarterly to present our independent audit results scored against your KPI’s and discuss general standards achieved across the contract in Client Satisfaction Meetings.
www.julius-r.co.uk
AREA MANAGER Your designated Area Manager will be trained according to our Management Training Program and together with our Customer Services team will be the first port of call for any additions or changes to the service requirement. On average our Area Managers are allocated 17 sites, against the industry average of around 50.
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The ‘Julius Rutherfoord Difference’ An industry leading training academy
BICSc ACCREDITED TRAINING ACADEMY Located on the lower ground floor of our home in Battersea is our fully equipped British Institute of Cleaning Science (BICSc) accredited Training Academy. The Academy was built to provide a ‘blueprint’ of the types and finishes experienced on site including; hard floors, carpeted areas, work stations, vending points and washroom facilities. We ensure every staff member has the right technical and professional skills to deliver high quality daily cleaning services to our clients. This guarantees that all of our staff have the skills required to deliver our industry leading premium cleaning services to our clients. INDUCTION AND REFRESHER TRAINING All staff employed will undergo a comprehensive six module induction programme including health & safety, skills & assessments, safeguarding and extensive cleaning training to a BICSc accredited standard. Every six months all staff take part in refresher training to ensure our staff are working to their optimum levels and delivering the high standards that we, and our clients, expect. Training can also be carried out on-site by one of our BICScaccredited trainers if required.
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Minimising Our Environmental Impact
The ‘Julius Rutherfoord Difference’ Communication & Customer Care
Our customer service team, based in Battersea, are at the centre of our business. Available 24/7, they provide one single point of close conact with all of our clients.
Change Additional Services
Complaints
Customer Service Team
Information Requests
One Off Cleans
Emergencies
We have been providing services to some businesses for over 20 years, and to be honest, we cannot say we have never had a complaint, however, we can say that we react quickly when we do get one. All complaints are treated with the same care and attention, no matter how large or small. They are highlighted to all the relevant parties, and this includes our Managing Director. Our Corrective Action Procedure is extremely rigorous and is only completed once we have your assurance that you are satisfied the issue has been resolved and there is a suitable plan in place to ensure it does not happen again. Through our thorough management of complaints, we resolve issues swiftly and effectively ensuring we meet all service delivery targets.
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The ‘Julius Rutherfoord Difference’
Forward thinking technology - Contract Management App & Client Portal
CLIENT PORTAL
Specifically designed for Julius Rutherfoord, our suite of technology is best in class when it comes to management tools in the cleaning industry. This represents a significant investment by the company in how our contracts are managed and how we deliver against our goal to be London’s best cleaners.
www.julius-r.co.uk
The iPad app feeds data through to the Julius Rutherfoord Customer Services Helpdesk and our new client portal. The portal allows for flexible 24/7 access to reporting data, greater transparency, better flexibility and allows our management team to act proactively towards issues as soon as they occur. The portal is readily available via the internet with security protected password only access.
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The ‘Julius Rutherfoord Difference’ Responsive, coordinated and efficient mobilisation
During mobilisation, it’s all about you. Your premises, your staff, your requirements and your reputation. To ensure that we get it right, first time, we have a dedicated Project Manager (PM) to manage and oversee the initial startup of your cleaning contract.
Post award, our first priority is for our operations team and the PM to meet with you to: • Discuss our proposed procedures in delivering the contract requirements • Make any amendments based on inclusions or exclusions to the contract • Discuss areas needing specific attention, including contingency measures • Agree on Key Performance Indicators • Formalise the reporting structure in the lead up to contract award • Document the Site Specific Specifications, Site Specific Risk Assessments, Site Specific Working Instructions and Site Specific Security Instructions Put simply, on day one, it’s about getting the right amount of people, with the right skills, equipment and materials, working to the right cleaning specification for the right amount of time.
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The ‘Julius Rutherfoord Difference’
Forward thinking technology - Biometric time & attendance
BIOMETRIC
Instead of using time and attendance phone systems or log books as other cleaning companies do, our operatives will simply scan their fingerprint at the start and end of their shift. The data is fed through to our head office in real time with any discrepancies instantly passed on to our managers via email to their iPad device.
Biometrics, where a person’s identity can be verified through unique physical attributes, such as their finger print, is the most advanced and reliable means of identification. Once the preserve of science fiction, biometric identification technology is now available for commercial use and Julius Rutherfoord is embracing this technology across our sites. The biometric devices provide reliability of staff attendance. You can know for certain who is on your premises and when they are on your premises, thus making a safer working environment.
The biometric devices are fitted with a 3G sim allowing for wireless functionality across all of our sites, replacing the dated time and attendance phone system. All approved staff have their fingerprints pre-registered on the system meaning we can put the devices into immediate use as soon as they arrive on site.
CLICK HERE FOR MORE INFORMATION
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The ‘Julius Rutherfoord Difference’ Robust, secure & comprehensive security vetting
We make sure all our staff, from directors to cleaners, whether recruited by us or taken over on a contract, have the legal right to work in the UK and pose no threat to your business. We operate a professional mandatory 4-step verification process undetaken in person at our head office in Battersea that ensures the safety of your staff and premises. This applies to all recruits, we don’t do “coffee shop” recruitment.
STEP ONE
STEP TWO
HOME OFFICE TEAM “Out of the 1800 staff employed we checked 688 records and did not encounter any offenders with the use of fraudulent documents. We were also impressed that the recruitment staff had training in spotting imposters and the various checks points you had throughout.”
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STEP THREE
STEP FOUR
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Positive Identity Check No-one can work for us without first providing photographic ID with a machine readable zone (MRZ). Our first check, therefore, is to visually match the photo with the applicant. Sounds obvious, but a surprising number of cleaning companies do not even conduct this basic level of inspection.
Document Verification Our passport reader automatically captures a document’s ultraviolet and infra-red response, comparing these images instantly to the world’s largest reference database for documents; such documents include passports, work permits and other residence permits.
Children’s Barred List Checks We also check the applicant against the Children’s Barred List, which indicates – far more quickly than a DBS check – whether they appear on the sex offenders register or are barred from working with children.
DBS Checks A candidate has to complete a Disclosure and Barring Service (DBS) Enhanced Disclosure Application. We examine this and submit an online DBS submission, which checks the candidate against the Police National Computer, local police records and several other government databases.
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Our Clients & Case Study Royal Botanical Gardens, Kew
The Royal Botanic Gardens (RBG), Kew are a UNESCO World Heritage Site comprising of gardens and botanical glasshouses set across 132 hectares in South West London. Founded in 1759, RBG, Kew, is recognised as one of the most eminent centres for research and conservation in plant biodiversity in the world. As well as being a world-leading scientific institution, RBG, Kew is also one of London’s most popular tourist attractions.
- Facilities Manager, Kew Gardens
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Providing both cost effective solutions and expertise in all cleaning matters.
Public areas are open 363 days a year and receive over 1 million visitors annually. This large and varied site includes: Laboratories; Educational centres; Glass Houses; a Grade II listed library with an invaluable national collection of plant samples; offices across 4 Grade I listed buildings, 36 Grade II listed buildings; and Public Toilets.
In November 2013, Julius Rutherfoord were selected as the specialist cleaners best suited to provide the standard of care required for cleaning this high profile and sensitive environment. We deliver a range of services including; on-site management, administration and auditing; office, reception and toilet cleaning; window cleaning; retail and restaurant area cleaning; public washroom services; periodic cleaning; stone floor cleaning; waste management; laboratory and archivist areas cleaning.
www.julius-r.co.uk
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Get in Touch
A professional service solution
Our experienced new business team are always happy to discuss your contract cleaning requirements and will prepare a unique solution to meet your needs.
020 7819 6700
sales@julius-r.co.uk
www.julius-r.co.uk
www.julius-r.co.uk
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Fresh Thinking in CleaningTM
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Fresh Thinking in CleaningTM
REQUEST A MEETING
........................................ or call us on: 020 7819 6700
Setting the benchmark for the cleaning industry.
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- Facilities Manager, Royal Botanic Gardens Kew
The Tramshed 12 Ingate Place London SW8 3NS
www.julius-r.co.uk T: 020 7819 6700 | E: sales@julius-r.co.uk