Celebrating Our 73rd Year in Business
November 2020
“Your Jerrol’s Journal” Our Iron Clad Guarantee: If you ever wait in line longer than 4 minutes, we will give you $20 on the spot!! Help Us to Improve!.......If we fail to meet your expectations in any way please call me, Rolf Williams, on my direct line at (509) 899-0120 111 E University Way ● Ellensburg, WA 98926 ● Phone: (800) 858-2427 ● (509) 925-9851 ● Fax (509) 962-2131 ● www.Jerrols.com
Table of Contents… Gratitude ...........................................Page 1 Holiday Book Guide .........................Page 2 Personalized Holiday Cards ..............Page 2 Rewards Membership .......................Page 2 Audiobook Gift Memberships ..........Page 2 Meet Victoria ....................................Page 3 Kendra Joins CPA Firm ....................Page 3 Craft of the Month ............................Page 3 Client Comments ..............................Page 4 _________________________________________________
Our Core Values
#3 - Diversity Everyone has something to teach us and to contribute to our business and personal lives. _______________________________
Thanksgiving Hours
Gratitude As Thanksgiving and the Holidays come rushing toward us I find myself reflecting on the blessings in my life. Even though we are in the middle of a pandemic and Thanksgiving and the Holidays will be very different this year, there are many things I am grateful for. There isn’t room for all of them here, but I will list a few. First is my family, our daughter Jordan’s family grew by one this year and after five years in North Dakota she and her husband Israel have moved back to Washington state. They have been living with us since September while they wait to move into their new house in Puyallup. While doubling the number of people living in our house has been a challenge, being able to share this time with them is something too precious for words. I am incredibly lucky to be My daughter Jordan able to share this time with my daughter, with granddaughters granddaughters and son in law. Metztli and Rowan. I am blessed to work beside such amazing people here at Jerrol’s. This past year our Team has gone above and beyond anything I could have expected. The worst day of my career was Monday, March 23rd when I had to lay my entire Team off. Yet each one of them came back to the Team, more positive and dedicated than ever. They have accepted our new reality and taken personal responsibility to do whatever is necessary to keep themselves, our Clients and each other safe. I am so lucky to have Clients like you. When we reopened for inside service in June I realized how important my relationships with you are. I didn’t know it would impact me as deeply as it did to have you back into the store and to be able to help you face to face, or eyeball to eyeball as the case may be. I am also truly blessed that all our Clients have taken the steps necessary to keep themselves and others safe during the pandemic. -Rolf
Wednesday, November 25 Thursday, November 26 Friday, November 27
9am-5pm CLOSED 10am-5pm
P.S. You can contact me any time at 509 925-9851 or 800 858-2427, my cell 509 899-0120, or email Rolf@Jerrols.com