Texas Propane Texas Propane Texas Propane
We are excited to work with you in 2025!
Highlights from Headquarters
Bill Van Hoy
TPGA Executive Director
Happy new year! I hope everyone was able to enjoy some devoted time to the people you love, and maybe enjoy the food that came with it.
We are starting the year with some good tips to keep your business running efficiently. First is tackling debt collection and preventing non-payment (page 8). Getting rid of slow-pays and no-pays is essential for your business. You are expected to be prompt with your payments to vendors and employees; you should have protocols in place to ensure cash flow.
We also want to equip you with talking points for your customers when they come to you with complaints about price (page 12), a timeless piece you can save for winters to come. Education is the best prevention.
If your customers are struggling to pay for their heating propane, make sure they are aware of the Comprehensive Energy Assistance Program (CEAP) program (page 14), which provides federal dollars to low income households that are in need.
If you or your employees have high school seniors or undergraduate college students, make sure to check out the NPGA scholarship information (page 24). Applications are due by February 15, 2025.
Last, see the lovely photos of Glamp Good (page 30). A couple has built a series of isolated A-frames and geodomes in a Canadian forest that are off-grid.A lot of the amenities are powered by none other than propane. . The dependability of propane makes this property thrive .
Texas Propane
TPGA staff
Bill Van Hoy ................. bvanhoy@txpropane.com Executive Director
Jackie Mason................... jmason@txpropane.com
Education & Marketing Director
Regulatory & Sr. Legislative Affairs Director
Julie Novinger...........accountant@txpropane.com Bookkeeper
Soo Teal ................................ steal@txpropane.com Membership & Meeting Manager
Propane Service Corporation
Soo Teal ................ sales@propaneservicecorp.com Manager 800-392-0023
Publisher Kim Scheberle ............. kscheberle@austin.rr.com
Account Manager/Managing Editor
Sail House Publishing 512-346-0892
Joanne Pantaze ................. jpantaze@zochnet.com
Advertising Sales 512-273-2639
Kiki Pantaze ....................kpantaze@zochnet.com
Art Director 512-924-7566
AFFINITY PARTNERS
Basys Processing Lone Star Energy Group Warm Thoughts Communications
8408 North Interstate 35 Austin, TX 78753 512-836-8620 or 800-325-7427 512-834-0758 fax E-mail: info@txpropane.com www.txpropane.com
President: Larry Baty, Cadenhead Servis Gas, 972-771-8654
President Elect: Jeremy Gentile, Hill Butane, 409-296-2001
Secretary: Matt Terry, Matador Gas, 210-861-6545
Treasurer/Finance Chair: Bill Collins, Propane Exchange, 214-629-5118
District 1 Director: David Collett, Gas and Supply, 903-780-2488
District 1 Alternate: John Minton, Gas & Supply, 903-490-0605
District 2 Director: Billy Bob McAdams, McAdams Propane, 936-598-7444
District 2 Alternate: Joe January, McAdams Propane, 254-723-4210
District 3 Director: Open
District 3 Alternate: Open
District 4 Director: Matt Peterson, Buster Brown Propane, 281-689-3946
District 4 Alternate: Open
District 5 Director: Brody Newton, Busters Propane, 361-852-8161
District 5 Alternate: Regina Betancourt, Ferrellgas, 361-429-8548
District 6 Director: Omar Garcia, Mr. G Propane, 956-581-1063
District 6 Alternate: Alex Hinojosa, Hino Gas Sales, 956-423-9178
District 7 Director: Sharon Seal, Bell Hydrogas, 210-533-7103
District 7 Alternate: Duston Cox, Chaparral Propane, 830-329-0871
District 8 Director: Rodney Sladek, Fayetteville Propane, 979-836-7044
District 8 Alternate: Doyle Fevig, Legacy Propane 830-995-5015
District 9 Director: Brad Quisenberry, Gene Harris Petroleum, 817-295-1091
District 9 Alternate: Larry Hearn, Yellow Rose Propane, 870-648-8241
District 10 Director: Josh Nowlin, McCraw Propane, 903-583-7481
District 10 Alternate: Chad Gregg, Enderby Gas, 940-482-3225
District 11 Director: Steve Adams, Hardwick LPG, 254-647-3402
District 11 Alternate: Anna May Etheredge, Enderby Gas, 940-665-4672
District 12 Director: Laci Jo Stone, Schneider Distributing, 800-901-9109
District 12 Alternate: Shawn Owens, Heart of Texas Propane, 325-313-0748
District 13 Director: Lane Worthington, WTG Fuels, 432-682-4349
District 13 Alternate: Casey King, WTG Fuels, 432-894-4240
District 14 Director: Terry Perez, Perez Propane, 512-318-9780
District 14 Alternate: Elizabeth Perez, Perez Propane, 915-764-3382
District 15 Director: Don Heinrich, Slaton Gas, 806-828-6501
District 15 Alternate: Matt Carr, All Star Fuel, 888-572-0174
District 16 Director: Clay Crist, Crist Fuel, 806-426-3412
District 16 Alternate: Open
Past President: Josh McAdams, McAdams Propane, 936-598-7444
Past President: Mark Peterson, Buster Brown Propane, 281-689-3946
Past President: Jack Walzel, Tri-Co Propane, 254-642-3885
Past President: John Walter, Schneider Distributing, 800-901-9109
Past President: Allen Wells, BayGas, 281-332-2630
Vice President: Steve Adams, Hardwick LPG, 254-647-3402
Vice President: Jeremy Gentile, Hill Butane, 409-296-2001
Vice President: Matt Terry, Matador Gas, 210-861-6545
Sr. Vice President: Todd Dorris, Roadrunner Energy, 830-278-2915
Sr. Vice President: Bill Collins, Propane Exchange, 972-442-1078
Sr. Vice President: Joe Green, Green’s Blue Flame Gas, 713-462-5414
Assoc. Supplier Service Director: Rusty Walker, Marshall Young, 817-645 9155
Assoc. Supplier Service Alternate: Andy Brus, Crum & Forster, 682-220-4812
Assoc. Producer/Marketing Gas Director: Jim Fulton, 4JEnergy, 832-529-4768
Assoc. Producer/Marketing Gas Alternate: John Becraft, Targa Resources, 713-594-7485
Assoc. Manufacturer/Distributor Director: Joe Ezernack, Meeder Equipment, 903-877-9401
Assoc. Manufacturer/Distributor Alternate: Troy Hicks, Squibb Taylor, 915-613-7534
Assoc. At Large Director: Crystelle Markley, Superior Energy Systems, 512-944-4177
Assoc. At Large Alternate: Jimmie Grant, Martin Gas Sales, 713-851-6155
Nominating Chair: John Walter, Schneider Distributing, 800-901-9109
NPGA Director: Mark Garrison, Allstar Fuel, 806-296-6353
Mark Your Calendar: TPGA Board & Committee Meetings, March 4-5, 2025
I want to thank everyone for your support during our October board meeting in Fredericksburg. It was encouraging to see so many members actively participating. Currently, we are working to fill all District Director positions as well as all committee positions. We are almost there.
Mark your calendar! I would like to encourage you to attend the upcoming meetings on March 4-5, 2025 at the Hyatt Regency Hill Country Resort in San Antonio. We will be working on several very important items such as adoption of 2024 NFPA 54 and 58, the current Texas Legislative Session, the upcoming convention in August in Galveston, and kicking off a new membership year. Everyone’s participation in these important events is needed.
Schedule
Thank you and see you in San Antonio!
Sincerely, Larry Baty, TPGA President
Tuesday, March 4, 2025
• 9:00am - 10:00am Finance Committee Meeting
• 10:00am - 12:00pm Legislative Affairs | T & S Committee Meeting
• 12:00pm - 1:00pm Networking Lunch
• 1:30pm - 2:30pm Convention Planning Committee
• 2:30pm - 3:30pm Executive Committee
• 3:30pm - 4:30pm Membership Committee
• 5:00pm - Happy Hour
• 6:00pm - Dinner
Wednesday, March 5, 2025
• 9:00am - 11:00am Board Meeting
Agenda: Financials, Legislative Affairs/Technical & Standards Update, RRC Update, Meetings/Convention Update, Executive Director’s Report, Membership Update, Old and New Business
Host Hotel
• Hyatt Regency Hill Country Resort 9800 Hyatt Resort Dr. San Antonio, TX 78251
• Rates are $179.00 for single/double rooms. RESERVATION CUT-OFF is Monday, February 3, 2025.
• Reserve rooms at https://www.hyatt.com/en-US/groupbooking/SANHC/G-TPGA
Resort Perks
• The resort fee has been waived for our group.
• 2 complimentary bottles of water per day
• Discounted Self-Parking at $10/Daily
• 10% discount on Windflower Spa Treatments
• 10% discount off Tee Times at Hyatt Hill Country Golf Club
Thank You To Our Sponsors
• Day 2 Coffee Break: Crum & Forster
• Lunch sponsors: Higginbotham/ Marshall Young Insurance & Enterprise Products
Attendance
• The TPGA Board & Committee Meetings are OPEN & EXCLUSIVE TO ALL TPGA MEMBERS.
• A RSVP IS REQUIRED so we can accommodate adequate seating and space.
• RSVP at www.txpropane.com
Questions?
Please email: info@txpropane.com or call 800-325-7427 ext. 6.
Navigating Debt Collection and Preventing Non-Payment: A Guide for Propane Businesses
One of the most challenging aspects of running a propane delivery—or any service-based enterprise—is ensuring customers pay their invoices on time. Non-payment isn’t just frustrating; it can jeopardize cash flow, create operational bottlenecks, and put your business at risk. However, with proactive planning and effective strategies, you can minimize the likelihood of non-payment and handle debt collection professionally if it occurs.
Gleamed from insights from the NFIB Legal Center’s Debt Collection Guide, this article outlines steps propane businesses can take to prevent non-payment and recover unpaid balances while maintaining strong customer relationships.
The Power of Prevention: Setting Up for Success Create Clear and Comprehensive Sales Agreements
The foundation of avoiding payment disputes lies in wellcrafted sales agreements. Always document the terms of your business transactions in writing. A handshake or verbal agreement leaves too much room for miscommunication.
When creating a sales agreement, include:
• Specific details of services or products provided: Outline what the customer will receive, such as propane deliveries or equipment maintenance services.
• Pricing: Clearly state costs, including delivery fees, taxes, and any additional charges.
• Payment terms: Specify acceptable payment methods (e.g., check, online payment, ACH), due dates, and installment schedules if applicable.
• Late fees and interest: Introduce consequences for overdue payments to encourage timely remittance.
• Asset liens and dispute resolution clauses: Consider including provisions that allow you to place a lien on a customer’s assets in cases of non-payment and specify whether disputes will go to mediation or arbitration.
Having these elements in writing protects both you and your customers while setting clear expectations from the outset.
Screen Customers with Credit Checks
For new customers, particularly those placing large orders, conducting credit checks can help mitigate risk. Customers with a poor history of paying debts could become liabilities to your business. Credit checks allow you to gauge the financial reliability of potential clients before entering into a binding agreement.
Use Invoice Tactics to Encourage Payment
The process doesn’t end after delivering propane; it continues with how you handle invoicing. Ensure invoices are: Sent promptly: Send invoices immediately after delivery or service completion.
Clear and professional: Use a standard format with detailed line items, payment terms, and due dates.
Periodic for long-term contracts: For ongoing services, offer periodic payment schedules to make it easier for customers to pay smaller installments.
Incorporating late fees and interest in your invoicing terms can serve as a deterrent to delinquent payments.
Handling Missed Payments
Even with preventative measures, some customers may miss payments. How you respond can determine whether you recover the debt or lose the client altogether.
Start with a Friendly Reminder
When a payment is overdue, don’t jump to conclusions. The invoice may have been overlooked or caught in a flood of emails. Begin with a courteous email or phone call to remind the customer of the missed payment.
Escalate Communication if Necessary
If your initial attempts go unanswered, gradually escalate your approach:
1. Follow up via email or phone: Remind the customer of the overdue payment and reiterate the payment terms.
2. In-person meetings: For high-value accounts, consider scheduling an in-person discussion to resolve the issue more effectively.
3. Negotiate a revised payment plan: If the customer is facing financial difficulties, propose alternatives, such as extended payment timelines or installment options.
It’s crucial to document any changes to the payment terms in writing.
Drafting a Demand for Payment
When a payment remains unpaid despite reminders, the next step is to send a formal demand letter. A demand letter should:
• Outline the debt amount and the due date.
• Specify payment methods and a final deadline for remittance.
• State potential consequences of continued nonpayment, such as legal action. Several examples can be found on Google or tools like ChatGPT are free and are tools you can use in drafting letters like these.
Send this letter via certified mail to ensure the customer receives it and you have a record of delivery.
When Negotiation Becomes Necessary
Often, resolving a payment issue without resorting to legal action is in everyone’s best interest. Post-demand letter negotiations can include:
• Payment compromises: Offer to reduce the amount owed if the customer pays promptly (e.g., forgiving 20% of the debt if 80% is paid within two weeks).
• Payment extensions: Extend deadlines or lower installment amounts to make payments more manageable for the client. Courts typically favor creditors who demonstrate a willingness to work with debtors before taking legal action.
Exploring Alternative Solutions
When direct collections fail or cash flow becomes critical, other options can provide relief.
• Debt Factoring: Debt factoring involves selling unpaid invoices to a factoring company. In exchange, you’ll receive a portion (e.g., 80%) of the invoice value upfront, with the factoring company taking responsibility for collecting the debt. While this approach involves fees, it provides immediate cash flow and eliminates the burden of pursuing delinquent customers.
• Final Letter Before Legal Action: If negotiations fail, send one final letter stating your intention to pursue legal action. This communication should mirror your demand letter but include the date you plan to file suit. Depending on the amount owed, consulting with an attorney at this stage is advisable.
Avoiding Common Pitfalls
When dealing with non-payment, maintain professionalism and avoid these missteps:
• Posting about customers online: Negative reviews or social media posts can backfire, appearing unprofessional and exposing you to defamation claims.
• Misrepresentation: Be truthful in all communications and avoid exaggerating claims.
• Threats or harassment: Never threaten customers with jail time or penalties outside the scope of civil law.
• Inconvenient contact times: Call only between 8 a.m. and 8 p.m. to avoid violating debt collection laws.
Long-Term Strategies for Success
Preventing non-payment and managing collections effectively requires consistency. Implement the following practices to strengthen your propane delivery business:
• Regularly review contracts and payment terms: Ensure they align with industry standards and your cash flow needs.
• Train employees on customer communication: Equip your team with skills to handle disputes calmly and professionally.
• Evaluate customer relationships: Identify patterns of delinquency and adjust credit terms for high-risk clients.
By proactively managing accounts receivable and responding to payment issues strategically, you’ll safeguard your business against financial setbacks and maintain positive customer relationships.
Helping Homeowners Understand Propane’s Value This Winter Put an End to Propane Price Complaints
As winter sets in, so do the calls about propane prices. Rising seasonal demand and fluctuating energy costs often leave homeowners with questions about pricing and efficiency. By addressing these concerns proactively, propane providers can build trust and demonstrate why propane remains a competitive choice, even during peak winter months.
With these talking points, providers can guide their customers through the complexities of propane pricing and highlight why it often outshines electricity for heating and energy needs. Key insights propane providers can share this winter season with their customers include the following.
Why Does Propane Pricing Fluctuate?
Propane prices, like other energy sources, fluctuate due to market dynamics. Since propane is a byproduct of natural gas processing and crude oil refining, its price is influenced by these commodities. Add in seasonal demand, and the cost can rise significantly during winter as millions of
homeowners rely on propane for heating. However, propane has a major advantage over grid electricity—homeowners can buy and store it ahead of time. By locking in prices before demand spikes, customers can avoid mid-season price increases while ensuring their supply lasts through the coldest months. Encourage them next fall to fill early to avoid winter price spikes.
Propane vs. Electricity: The Efficiency Edge
Propane offers a distinct efficiency advantage. One gallon of propane delivers the same energy as 27 kilowatt hours (kWh) of electricity. To put that into perspective, if electricity costs 12 cents per kWh, it would take $3.24 worth of electricity to match the energy output of a single gallon of propane. Beyond cost, propane appliances are designed for superior performance. They heat quickly, maintain consistent warmth, and often last longer than their electric counterparts. Providers can highlight this efficiency to help customers understand the long-term savings propane provides.
Not only that, but “it’s important to note that once generated, electricity has to be immediately transmitted through power lines. As it travels from its generation source, the electrons flowing through the power lines encounter resistance and lose energy. This means to get one unit of electricity to a site (wherever the plug is located), it takes three units of source energy. Propane is different. According to the Department of Energy’s Energy Star program, propane has a source-site ratio of 1.01,” the Propane Education & Research Council (PERC) reports.
Propane isn’t just efficient; it’s reliable. Unlike electricity, which depends on power lines vulnerable to weather-related outages, propane is stored on-site. This ensures that families stay warm, even during extreme winter conditions.
How Providers Can Use These Talking Points
By sharing these insights with customers, propane providers can help them make informed decisions about their energy needs. Here’s how to engage homeowners effectively:
• Start Early: Encourage customers to purchase propane ahead of winter (next time) to lock in prices and avoid seasonal spikes.
• Emphasize Efficiency: Compare propane’s cost and energy output to electricity, showing how it saves money over time.
• Promote Reliability: Highlight the peace of mind that comes with an uninterrupted propane supply, even during power outages.
Sharing articles like this in newsletters, social media, or customer conversations can go a long way in educating customers.
This winter, propane providers have more than just fuel to offer—they have the knowledge and tools to keep their customers warm, informed, and prepared.
How Texas Energy Assistance Program Can Assist Propane Customers
‘Tis the season for high propane use, y’all! Texas’ cooler weather months are upon us, and not only will much more propane be used as Texans heat their homes, but it’s also the best time for lower-income customers to employ our state’s utility assistance program to help pay for a tank fill.
What is CEAP?
The Texas Comprehensive Energy Assistance Program (CEAP) is funded by the U.S. Health and Human Services Department’s Low Income Home Energy Assistance Program (LIHEAP). The purpose of CEAP is to provide energy assistance to income-eligible households. TDHCA administers the program through a network of 37 CEAP Subrecipients. The subrecipients consist of private nonprofit entities and units of local government. CEAP Subrecipients make energy payments for eligible households to energy companies through a vendor agreement with energy providers. Eligible households may be assisted with Utility Assistance and Household Crisis Assistance benefits, which are the
two CEAP assistance components. Benefits are determined on a sliding scale based on income, household size and Federal Poverty Income levels. The Household Crisis Component is designed to provide one-time energy assistance to households during a period of extreme temperatures or an energy supply shortage. A utility disconnection notice may constitute a Household Crisis. In some instances, Household Crisis funds can be used to assist victims of natural disasters.
In fiscal year 2024, approximately $172 million was used to help 112,000 Texas households.
Who is eligible?
The targeted beneficiaries of CEAP in Texas are households with an income at or below 150% of federal poverty guidelines, with priority given to persons aged 60 or more; persons with disabilities; families with children five years or under; households with the highest energy costs or needs in relation to income (highest home energy burden); and households with high energy consumption.
The allocation formula for CEAP uses
the following five factors and corresponding weights to distribute its funds by county: non-elderly poverty household factor (40%); elderly poverty household factor (40%); inverse poverty household density factor (5%); median income variance factor (5%); and weather factor (10%).
How does it work?
Customers apply for CEAP through their local community action agency, which processes their application, determines eligibility, and is authorized to provide utility assistance bill payment help totaling up to $1,840 per year per household depending on income level and funding availability.
For families with more than 8 people add $8,070 for each additional person
Eligibility for CEAP is calculated at 150% of Federal Poverty Income Guidelines.
SOURCE: U.S Department of Health and Human Services Federal Poverty Guidelines https:// aspe.hhs.gov/poverty-guidelines
“Here in Texas, we can help folks with only one bill a month, up to twelve times a year, depending upon their situation,” explained Michael De Young, Division Director at the Texas Department of Housing and Community Affairs. “We don’t select which utility bill to pay per se; what we do is offer to pay the highest utility bill for that month, because that’s what will help the household the most. So, during the summer, it’s almost always going to be the electric bill. But during cooler months, especially if they have a propane tank that’s empty and needs to be filled, then the propane bill may be higher than the electric bill, so that would be their utility assistance for that month.”
One key objective of the program is to provide relief for lower-income disabled, elderly, and families with young children –the Texans who are most vulnerable, both physically and financially – from fluctuations in cooling and heating energy costs. Households with these kinds of at-risk members may be eligible for additional assistance to ensure their power stays connected and their health is protected. CEAP also offers extra help to eligible customers during severe weather, energyrelated crises, and fuel-supply shortages.
“Of course we’ll help in a crisis – which CEAP defines as a situation in which at least one household member would suffer seriously without utility assistance, because there is a shut-off notice or they have less than a 20% supply of a delivered fuel source like propane,” De Young notes. “Customers can purchase up to 250 gallons of propane or suspend a shut-off.”
Households in crisis can also use CEAP funding to help cover some energy equipment service and repair – up to $9,000 per year. But propane customers need to know, while tank pressure testing may be covered, repair or service of propane valves, lines, and tanks is not eligible for CEAP assistance.
Why is the propane-use cycle important?
Because propane has a cycle of use in many homes – particularly where it’s the primary heating fuel – it’s important for those lower-income households to remember CEAP will pay only the month’s highest utility bill. So, if they want to make the most of their utility assistance, then they should aim to fill their tanks –
and seek help from CEAP – during the winter months.
“Much of how the program works has to do with when the customer is accessing it,” confirms De Young. “If you’re an electricity-only household, then it doesn’t really matter. But if you use propane for heat, then it can make a difference.”
What can you do to make the most of CEAP?
Local community action agencies are the hub of the CEAP system. For customers requesting help, these agencies are the ones who accept and process their applications, as well as distribute approved funds. And for energy providers – such as propane marketers – these agencies are the ones who can connect you with federal dollars.
“For suppliers who are interested in accessing CEAP funding, the key is to know your local community action agencies,” advises De Young. “You can’t receive a program payment from an agency until you’ve signed a CEAP vendor agreement – a legal document that says you will treat households utilizing CEAP exactly the same as your regular clients – with that local office.”
Step one is to identify which organizations in your service area administer CEAP funds. Go to the TDHCA website: https://www.tdhca.texas.gov/help-fortexans, select the “Utility Bill Payment Help” button, type in the city or county
you serve and click “Submit” – and information for the local community action agency will appear.
“Be proactive,” De Young urges. “Go by that local office, let them know you provide propane in these counties, and sign that vendor agreement. Build a relationship with those folks, so that the caseworker sitting across the desk from a lower-income client can say, ‘I know Pete over at Pete’s Propane; let’s give him a call and get a delivery to you ASAP.’”
On the other side of the equation, knowing the local agency that administers CEAP will also help you help your lower-income customers. Being able to refer someone in need to the proper agency that can assist them is not only great customer service, but also good for business. “If a propane marketer has a current CEAP vendor agreement, then when they have a customer saying, ‘I need a propane fill, but I don’t have enough money,’ they can tell them, ‘You may be eligible for this program; call this agency and see whether you can get CEAP utility assistance,’” suggests De Young.“ It should take only a day or two for them to process the application and gain approval, and then they’re both in business.” Raising your profile within CEAP circles takes a little effort on the front end, but the payoff is the opportunity for underprivileged and vulnerable customers to have their propane tank filled once a year and have the federal government help pay for it.
What’s New in 2025?
Key Updates to PERC’s Construction Incentives
The Propane Education & Research Council (PERC) has officially approved the 2025 Propane Construction Research Program (PCRP), with funding set at $2.25 million. This program continues to support construction professionals— builders, developers, and remodelers— who incorporate propane appliances into their homes.
Here’s what you need to know about the program’s updates and timeline:
Key
Changes for 2025
1. Minimum Appliance Requirement:
• To qualify for incentives, projects must now include at least (2) propane appliances, one of which must be a water heater or home heating system.
2. Cap on Incentives for New Construction:
• The regional bonus for new construction has been eliminated.
• Incentives are now capped at $1,000 per project.
Remodel Project Bonus
For remodel projects that involve switching from an electric appliance to a propane appliance, the $500 bonus remains unchanged.
Important Dates and Application Updates
• The program applies to all qualifying projects completed in 2025.
• However, applications will not open until March 1, 2025. This delay allows PERC to overhaul the portal’s backend systems, aiming to enhance both performance and user experience.
Outreach and Resources
In preparation for the International Builders’ Show, scheduled for the last week of February 2025, PERC will publish updated brochures and program details. Be on the lookout for these materials to share with your construction partners and customers.
Stay tuned for further updates as we approach the program’s application launch!
New HUD Rule Changes Present Opportunities in the Manufactured Housing Market
Today’s manufactured homes are modern, competitively priced, and built for discerning homebuyers seeking an efficient, affordable, and uncomplicated
purchase process. This presents a significant opportunity for the propane industry to develop new customers and grow gallons.
Industry Growth & Market Share
The manufactured housing industry includes both modular and HUD code homes. Modular homes are built to state building codes, while HUD code homes adhere to federal construction and safety standards. Factory-built homes offer several advantages, including decreased construction time and lower material costs.
Currently, over 22 million Americans reside in manufactured homes. In 2023, the industry produced nearly 90,000 new homes, accounting for approximately 10% of all new homes in the U.S. The Texas Manufactured Housing Association (TMHA) reports a 26.8% increase in 2024 shipments compared to 2023, with a 20.7% increase in Texas plant production.
As NPR reported earlier this year, the U.S. faces a significant housing shortage, estimated to be between 4 and 7 million homes. This shortage has driven up housing costs, making manufactured homes an increasingly attractive option for buyers.
Manufactured homes are typically 15% to 30% less expensive than site-built houses, with the average cost of a modular, multi-section home around $193,000.
New HUD Rule & Propane Opportunities
Recently, HUD approved changes to the federal Manufactured Home Construction and Safety Standards. Commenters to the initial proposed changes called for allowance of technological advancements in water heating, so the new final rule update now allows tankless water heaters to be installed in the home at the factory.
“For years, if housing manufacturers wanted to include tankless units, they’d need to request HUD approval through an “alternative construction” letter outlining a number of compliance points. Now, tankless water heaters could become com-
monplace — if not standard — in prefab homes. It’s a welcome change as the manufactured housing industry strives for energy efficiency,” the Propane Education & Research Council (PERC) reported.
This change creates a new opportunity for propane marketers. Think of the manufactured housing retailer as another allied partner and an extension of your sales team. Building relationships with the retailer helps them understand the benefits of adding propane into their homes. When the retailer is working with a buyer to design their home, they can promote propane appliances and your services as a trusted partner.
Financing Propane Systems
A key strategy for marketers to include in their partnership is a way to roll the costs of the propane system into the buyer’s home loan. This reduces the upfront cost to the buyer and makes it easier to use propane. For example, a $1,200 propane installation would only change the mortgage cost of $10 per month.
Customers love the endless hot water that propane tankless water heaters provide. Now buyers of manufactured housing can enjoy that, as well. And once the first propane appliance is in the home, it’s easier to add in others.
Manufactured Housing Resources for the Propane Industry
There are new resources
com to help propane marketers when they go to meet with manufactured housing retailers.
• The Manufactured Housing Guide is a one-page guide detailing the steps, and what to include in a partnership.
• The Manufactured Housing Toolkit is a collection of materials to utilize with manufactured housing retailers, including point-of-sale resources, showroom signage, one pagers and more. So, get out there and get to know the manufactured housing retailers in your area.
Additional Information
Download the abovementioned assets on the Propane Education & Research Council (PERC)’s Resource Catalog at https://propane.com/resource-catalog. For more information on propane in manufactured housing, visit https://propane.com/ manufacturedhousing.
• You will receive good old fashioned customer service.
• You will be educated about your policy coverages and shown where you might be vulnerable.
• You will receive multiple options for your insurance.
Carbon Monoxide Risks in Winter: A Propane Provider’s Guide to Customer Safety
As the winter months set in and temperatures drop, Texans rely more heavily on heating systems, fireplaces, and alternative heating sources. While propane is a reliable and efficient fuel, it’s vital that propane providers educate their customers about the hidden danger of carbon monoxide (CO). Often dubbed the “silent killer,” carbon monoxide is an odorless, colorless gas that claims over 1,200 lives and results in more than 100,000 emergency room visits annually in the U.S.
For propane providers, equipping customers with knowledge about CO safety is not only an ethical responsibility but also a way to enhance trust and ensure safe propane use.
The Silent Threat in Every Home
Carbon monoxide is a byproduct of incomplete combustion. Propane appliances, when properly maintained, burn cleanly. However, improper installation, lack of maintenance, or misuse can create conditions where CO builds up. Customers often underestimate the risk, particularly during winter storms when alternative heating sources like portable generators and space heaters are in use.
The data speaks for itself: During the 2021 Texas winter storm, over 1,400 people sought emergency care for CO poisoning in a single week. Tragically, many cases involved children, and power outages compounded the issue as people turned to unsafe heating methods. This past July, Hurricane Beryl caused another spike in CO poisonings, with 400 hospitalizations and two deaths in Texas alone. These numbers underscore the urgent need for preventive action.
Propane Providers: A Trusted Resource
As a propane provider, you’re uniquely positioned to educate your customers. Many homeowners and businesses look to you for guidance on how to use propane appliances safely.
Here’s what you can do to educate customers:
1. Promote Carbon Monoxide Detectors. Encourage every customer to install CO detectors in their homes and businesses. Highlight that detectors are their first line of defense against CO poisoning. Offer reminders to test detectors regularly and replace batteries as needed.
2. Share Educational Materials. The Propane Education & Research Council (PERC) offers a Carbon Monoxide Safety Brochure that can be distributed to customers. This quad-fold resource explains how to detect CO, reduce risks, and recognize signs of improper appliance
Bulk packages of this Carbon Monoxide Safety Brochure are available for purchase through PSC at www.propane servicecorp.com
operation. Bulk packs of these brochures are available for purchase through Propane Service Corporation (PSC) at www. propaneservicecorp.com, making it easy to share this life-saving information.
Also, the Duty to Warn Brochure available through the Texas Duty to Warn Mailing Program, included CO safety information. If you participated in the program, your customers received carbon monoxide safety information.
Additional FREE resources are available from the U.S. Fire Administration at https://www.usfa.fema.gov/prevention/ life-safety-hazards/carbon-monoxide/.
3. Spotlight Safe Appliance Operation. Educate customers on the importance of maintaining their propane appliances. Advise annual inspections by qualified technicians to ensure appliances are vented correctly and operating efficiently.
Lessons From Recent Disasters
The aftermath of Winter Storm Uri in 2021 and Hurricane Beryl in 2024 was a wake-up call for many Texans. Beyond billions of dollars in economic losses and property damage, the storm highlighted gaps in public awareness about CO risks during power outages. Hurricanes and winter storms have proven no less dangerous when families rely on generators without proper ventilation.
As propane providers, you can’t control the weather, but you can empower your customers with knowledge.
Winter is the Time to Take Action
As winter approaches, there’s no better time to start these conversations. Remind your customers to check their CO detectors, schedule appliance inspections, and stay informed about CO risks. Equip your delivery drivers and service technicians with brochures or even simple talking points about CO safety.
Education is prevention. By taking the lead on carbon monoxide awareness, propane providers play an essential role in keeping Texans safe during the winter months and beyond.
risk your fleet to subpar
Nixon & Lindstrom offers more:
• Specialized propane distribution
• Coverage in all 50 states.
• Diverse carrier and coverage options.
• Trusted advisors in propane distribution
Women in Propane (WIP): Connections, Training & Community
Women in Propane (WIP), pronounced “whip,” is more than just a professional organization — it’s an empowering community redefining leadership in the propane industry. Founded to inspire growth through training, development, and collaboration, WIP serves as a lifeline for over 700 members, connecting professionals from small family businesses to multi-state corporations. Whitney O’Toole, the council’s incoming chair for 2025, describes it as a place where leaders are built and careers transformed.
“When you stick to the small little corner of your company that you’re comfortable with, you’re not able to grow and expand,” O’Toole says. “Women in Propane allows you to meet people you wouldn’t ordinarily have the opportunity to connect with, share synergies, and even collaborate on projects or career growth.”
Benefits. WIP is dedicated to giving propane professionals the tools and connections they need to thrive. Through expert training, mentorship, and networking, WIP helps its members grow as leaders and achieve their full potential. ”
The benefits of joining WIP are compelling:
• Training & development opportunities
• Access to industry leaders and mentors
• Networking events and newsletters
• Participation in council governance and committees
Training That Transforms
WIP’s training programs are among its crown jewels. From management essentials to public speaking and negotiation, the council offers certified leadership courses that equip members with the skills they need to excel. One standout initiative is the DISC training program, which helps members better understand communication styles and improve workplace dynamics.
“DISC training helps you understand not just your own personality traits but also how others communicate and process information,” O’Toole explains. “It’s incredibly insightful and fosters better collaboration in the workplace.”
The training’s impact is so significant that O’Toole encourages organizations to host DISC sessions, calling it an “amazing tool” for professional growth.
Mentorship: A Cornerstone of Success
Mentorship is another pillar of WIP’s quest. With a flexible, six-month program tailored to individual goals, members can choose from 48 areas of development and connect with seasoned professionals who guide them toward achieving their ambitions.
The mentorship network thrives on its accessibility, with mentors and mentees meeting virtually at their convenience. For O’Toole, this approach makes WIP a uniquely valuable resource in an industry that often struggles to attract and retain talent.
Events & Connections
Although much of WIP’s work happens virtually, its in-person events are equally impactful. Highlights include networking receptions at NPGA Board of Directors meetings and the annual Leadership Forum at the Southeast Expo. These events combine hands-on workshops, engaging speakers, and opportunities to connect with industry influencers.
“We’ve created a space where people can share their experiences and learn from one another,” O’Toole notes. “The exposure to different walks of life and leadership styles is invaluable.”
A Culture of Giving Back
Beyond professional development, WIP is a community rooted in service. Its initiatives aim to enrich not only its members but also the broader propane industry by fostering a culture of servant leadership. O’Toole, a 20-year industry veteran, sees this as the council’s greatest strength. “With the right people in place, we can mold and shape the next generation to succeed, much like we have,” she says.
How to Join
Getting involved with Women in Propane is easy. Membership options range from individual to corporate, making it accessible for professionals at all levels. Whether you’re seeking training, mentorship, or networking, WIP offers a pathway to personal and professional growth.
“Don’t forget to invest in yourself,” O’Toole advises. “WIP provides the tools and support to help you grow both personally and professionally.”
Learn more about the robust programming and join the growing community at https://www.womeninpropane.org/.
"Investing in yourself and your team are the most important things you can do,” O’Toole says. “When you grow, your company grows, your leadership grows — everyone benefits."
Business Beat
Personnel Files: More Than Just Paper in Folders?
By Mario Hernandez, Legal Counsel to Texas Workforce Commissioner Joe Esparza
Employers have a lot to keep up with at their workplaces. Whether it’s hiring, firing, promoting, demoting, warning, investigating, or anything else, documentation often follows. A common place to find this documentation is in the employer’s personnel files. So, what kind of considerations should employers keep in mind regarding personnel files?
Who Controls the Personnel File?
The general rule is that personnel files are the property of the employer. Sometimes we get calls on our employer hotline (800-832-9394) with questions about whether employers are required to provide copies of an employee’s personnel file to the employee upon request. Generally, the answer is no. However, if they so choose, employers may allow supervised access and copying of the file at the employee’s cost.
In addition, there are exceptions to the general rule. One exception pertains to public employees who are entitled to request copies of their personnel file under
the Public Information Act. Another exception has to do with OSHA-required records of the employee’s work-related illnesses and injuries. For more information, please visit: https://efte.twc.texas. gov/personnel_files_details.html.
How Should the Personnel File Be Organized?
Employers have a lot of flexibility in the organization of their personnel files. However, pursuant to the Americans with Disabilities Act, an employee’s medical information and medical records must be kept away from the regular personnel files in a separate, confidential file. This includes any records pertaining to The Family and Medical Leave Act (FMLA) and Workers’ Compensation. Also, it would be a best practice for employers to keep I-9 records, safety records, and grievance and investigation records in their own separate, confidential files as well. For more information, please visit: https://efte.twc.texas.gov/personnel_files_ general.html.
How Long Should a Company Keep Personnel Files?
A personnel file could contain a lot of different records, and different records can have different retention requirements. The general guidance is to keep all employment-related records for at least 7 years after the employee has left the company to exhaust most statutes of limitations related to common law causes of action in Texas.
However, there’s always an exception to the rule. That exception pertains to any records that deal with employees who have been exposed to hazardous materials. Employers are required to keep those records for at least thirty (30) years following the employee’s separation from the company.
For more information, please visit: https://efte.twc.texas.gov/general_recordkeeping_requirements.html.
Other Considerations
The employer should develop a policy that controls who has access to personnel files. Since personnel files contain sensitive information, only those that need to access those files should have permission to do so. You can view a sample personnel files policy by visiting the following link: https://efte.twc.texas.gov/personnel_files_ policy.html.
In addition, employers should be aware that anything in a personnel file relating to an employee is discoverable in a claim or lawsuit related to that employee.
Conclusion
Employers should take care in the maintenance of their personnel files. By adopting best practices related to personnel files, employers will be in a better position to ensure that sensitive and confidential information will remain safe and secure.
NPGA Accepting Scholarship Applications
Applicants have until February 15, 2025 to apply
Established 30 years ago, the NPGF Scholarship Foundation has awarded over $2.5 million in scholarships to more than 1,700 children of NPGA member company employees. Each year, the National Propane Gas Foundation Scholarship Fund provides $1,000 or $2,000 scholarships to students all across the country, including Texas, who are attending two- or four- year colleges or pursuing propane-related careers at technical, trade, or vocational schools, and whose parents are employed by NPGA member companies. The National Propane Gas Foundation Scholarship application period for the 2025- 2026 school year is from December 15, 2024, to February 15, 2025.
Who is eligible to apply for an NPGF scholarship? To be eligible, applicants must be:
• The child (biological, step, adopted, or under legal guardianship) of a full-time employee at a National Propane Gas Association (NPGA), state association member company, or the Propane Education & Research Council (PERC). Grandchildren or other relatives are not eligible.
• The parent’s work must be directly involved in the production, transportation, marketing, or distribution of propane; supplying goods or services to NPGA member companies; or supplying propane appliances to propane consumers.
• A high school senior or an undergraduate student with a grade point average of at least 2.6 on a 4.0 scale (or equivalent); and
• A full-time student in the upcoming school year in an undergraduate degree program at an accredited college or university or enrolled full-time in a certificate or one- or two-year degree program at an accredited vocational, technical, or trade school. Applicants may be pursuing any course of study; students pursuing a propane-related technical field (Commercial Truck Driver; Electrician; Gas Fitter; HVAC Technician; Pipe Fitter; Plumber) are especially encouraged to apply; and
• Unmarried and under the age of 24 at the application deadline.
How does a student apply?
Apply online at https://www.npga.org/ news-resources/scholarships/ by February 15, 2025, at 11:59 pm Pacific Standard Time. NPGF uses CommunityForce, an application management software platform, and applications are only accepted online through CommunityForce. Students do not need to complete the ap- plication in one sitting; the student can save their work and go back to it later. Students should keep their login credentials after they submit their application, as the student will need to reaccess the system if the student is selected to receive a scholarship. The application includes three short essay questions. In addition, the application asks for:
• The name and NPGA member company ID number of the parent’s employer (Email info@npga.org to obtain the company NPGA member number);
• Family financial information;
• An official academic transcript; and
• Information about their activities.
How are applicants selected?
Criteria employed in selecting scholarship recipients include financial need, academic merit, activities, and responses to essay questions. It is in your best interest to provide thoughtful, high-quality responses, with correct spelling and proper grammar. The application is designed to capture any additional criteria designated by the donor(s), and you will be considered for all scholarships for which you are eligible (employer-based, state-based, at large, technical). Incomplete and ineligible applications are withdrawn from consideration.
For more information and to apply, go to https://www.npga.org/news-resources/ scholarships/.
Questions?
Please contact call 202-466- 7200 or email scholarship@npga.org.
How will a student be notified if a student is selected to receive an award?
All applicants will be notified of their status by email, typically in mid-May. Make sure you apply with an email address that you check regularly and that will not expire (e.g., avoid using a schoolissued email address if you are about to graduate). NPGA does not send notifications to applicants via text or regular mail, so please check your email – and please add scholarship@npga.org and admin@ communityforce.com to your address book so you are sure to receive our communications. NPGA only communicates with parents as a last resort!
If I am awarded a scholarship, how do I receive the award and what does it pay for?
If you are selected to receive a scholarship, NPGA will ask you to formally accept the award and complete a recipient questionnaire to provide us with a variety of followup information, including your school’s address and your student ID. Scholarship award checks are mailed over the summer directly to your educational institution, to be posted to your account and applied to tuition & fees and room & board for the academic year starting in the fall semester.
NPGF Scholarship Changes for 2025 New in 2025, NPGF has streamlined the payment process. The full award will be paid in one payment for the entire academic year. Schools typically then split the award over their academic calendar accordingly, e.g., fall and spring semester. Also new in 2025, NPGF will not require recipients to provide an updated GPA before receiving the award. A GPA of 2.6 is still the minimum eligibility requirement. After being selected to receive an award, students must remain in good academic standing according to their school’s policy.
When does the Texas Propane Gas Association Scholarship application period open?
There is a separate application for the TPGA Scholarship. Texas Propane Gas Association Scholarship Foundation will open the application portal and start accepting applications for the TPGA scholarship in the Spring of 2025. Watch for more information at www.txpropane.com/ scholarship
Inside the Industry
New Training Programs Added in 2024
This year, 17 new safety and marketing training programs were added to The Learning Center to provide you and your employees with the tools and resources that will help keep our industry safe:
• Corrosion Prevention
• Design, Size & Select Propane Distribution System Piping
• Inspect Commercial Motor Vehicles
• Install, Startup, Shutdown, and Maintain Vaporizers
• Installing Gas Pressure Regulators
• Installing Propane Distribution System Piping
• Installing Vapor Meters
• Joining Gas Piping
• Lighting Appliance Pilots – VR
• PEP Recognized Field Trainer
• PEP-Recognized Instructor Training Program – Online
• Safely Working With Propane Connected to Mobile Food Facilities
• Sizing and Selecting Gas Regulators
• Hybrid Propane Systems
• The Future of Hot Water in Commercial Operations
• Energy Efficiency and Resilience of Building with and Renovating with Propane
• Meeting Energy Demands While Facing the Challenges of Electric Grid Instability
In addition to the new training programs, PERC has also updated and developed a variety of new resource materials such as brochures, guides, webinars, and more.
As you go into the new year, make sure you and your employees are taking advantage of all the available training opportunities and resources that can be found in The Learning Center.
See all new trainings at https://training.propane.com/
In Memoriam
Maurice Jackson (known as Reece to those closest to him) passed away December 2, 2024, at the age 86. He and his wife, Patsy, owned and operated O’Donnell Oil and Butane Company, Incorporated, one of the only remaining full-service gas stations in Texas, where, even today, customers have their gas pumped, tires and oil checked, and windshield cleaned while never leaving their vehicle. Maurice served the O’Donnell community as Mayor from 2004 to 2006 and continued his community service in many ways. Maurice served in the volunteer fire department, sang in the church choir, maintained an immaculate lawn, and enjoyed watching all sports. Our thoughts are with his family.
Wanda H. Dixon, 84, of Bridgeport passed away December 7, 2024. A lifelong resident of Wise County, she graduated Bridgeport High School and was very active in her school years, becoming Miss Wise County her senior year. Wanda was united in marriage to James Luther “Dickie” Dixon on April 26, 1986, in Graford, Texas. She was retired owner of Hudson Butane and Hudson Fuels and operated both companies for many years. Our thoughts are with her family.
Don’t Be Left in the Dark
Stay informed during the 2025 Texas legislative session, starting January 14. In 2023, over 10,000 bills were introduced, with 1,487 filed on the first day of prefiling for 2025.
During last session, TPGA successfully defeated several unwarranted bills, including:
• SB 1529 (Senator Miles): LPG installation notice within 500 feet
• SB 1922 (Senator Miles): LPG installation notification within 1 mile
• SB 1530 (Senator Miles): Blast radius for storage tanks
• SB 1531 (Senator Miles): Objections to LP-Gas installations
• HB 3982 (Rep. Allen): Requirements for propane bulk terminals
• HB 4592 (Rep. Guerra): New requirements for LPG community systems Join TPGA or renew your membership for 2025 today to be updated on the session. Learn more about membership at www. txpropane.com.
Get Kids Excited About Safety
PERC’s Energy for Everyone Activity Books are a fun and engaging way to introduce propane safety to school-age children in your community. Filled with interactive activities and colorful characters, these books are great resources to share with local schools, scouting organizations, and other youth groups in your area. You can also bring them to customer appreciation events, community fairs, or other gatherings to reinforce your commitment to the safety and well-being of children and families and educate the next generation about the safe, responsible use of propane.
Comes 25 per pak. Order at https:// propane.com/resource-catalog/resources/ kids-activity-book/.
Young Professional of the Year – Nominations Open
The National Propane Gas Association (NPGA)’s Young Professionals Council (YPC) annually honors an exceptional young professional at an NPGA member company for leadership, workplace achievements, and engagement with NPGA and the community.
Do you know individuals aged 18-40 making contributions to the propane industry? If so, nominate them for the 2025 Young Professional of the Year.
Key Benefits:
Winner: Receives a $1,500 travel grant, industry recognition, and more.
Finalists (up to 4 will be selected): Winners get free NPGA Southeastern Expo registration, industry recognition, and are honored at the awards ceremony.
Nomination Deadline: February 15, 2025, 11:59 PM ET.
Finalists will be notified by March 5, 2025. Awards ceremony is Nominate Today! https://www.npga. org/membership/business-councils/youngprofessionals-council.
WELCOME
Governmental Alternative Fuel Fleet Grant Program (GAFF) Now Open
Don’t miss out on grant opportunities!
The Propane Council of Texas, in partnership with the American Energy Institute, is offering free grant writing assistance.
The Texas Commission on Environmental Quality (TCEQ) is accepting applications for the Governmental Alternative Fuel Fleet Grant Program (GAFF), offering $4 million to help eligible government entities acquire alternative fuel fleet vehicles.
Eligible applicants include state agencies, counties, municipalities, school districts, junior college districts, river authorities, water districts, other special districts, and political subdivisions operating fleets of more than 15 motor vehicles.
Application Deadline: February 5, 2025. Apply at www.terpgrants.org.
Additional Open Grants
EPA Clean School Bus Rebates
Deadline: January 9, 2025
https://www.epa.gov/cleanschoolbus
TCEQ Texas Natural Gas Vehicle Grant Program (includes LPG)
Deadline: March 4, 2025
www.terpgrants.org
For propane autogas grant assistance, contact Heather Ball at 512-484-8535 or heather@americanenergyinstitute.com.
Garrett Insurance Agency, Inc Formerly, Southern Star Insurance Agency, Inc
Cecil Joiner, Risk Manager cecil@garrettinsurance.com 936-756-2222 www.garrettinsurance.com
PetroStar Equipment Resources Purchase & Sale Pre-Owned Propane Tanks
CALENDAR
JANUARY
TPGA Closed for MLK Day
FEBRUARY
3-5
NPGA Winter Board of Directors, Committee & Section Meetings Clearwater, FL
Council Meeting – Virtual
NPGF Scholarship Deadline 17
TPGA Closed Presidents Day 20-21
2025 National Propane Education & Training Conference Orlando, FL
MARCH
4-5
TPGA March Board & Committee Meetings San Antonio, TX 9-12
OPIS NGL Summit Charlotte Harbor, FL 10-12
NPGA Spring Technology, Standards & Safety Committee Meeting Greenville, SC 13-14
NPGA Benchmarking Spring Meeting Tucson, AZ
PROPANE with PURPOSE
Propane Brings Comfort to Winter Paradise
In the heart of a Canadian
Boreal Forest, luxury meets sustainability in an unexpected way. At Glamp Good, propane quietly takes center stage, proving that off-grid living doesn’t mean giving up modern comforts.
Glamp Good is a serene escape set on 160 untouched acres of Boreal Forest north of Calgary, Canada. The owners, a husband-and-wife duo with a passion for global adventure, offer two A-frames and four geodomes, each thoughtfully designed to help travelers unplug and reconnect with nature.
Highly touted on their website is the property’s eco-friendly, off-the-grid existence. While solar energy powers the lights and a wood-fired sauna provides relaxation, propane plays a vital role in delivering reliable comfort.
Each unit is equipped with a propane furnace for heating, along with a camp stove and a cozy propane fire table for outdoor enjoyment. The central cookhouse, a gathering place for guests, boasts a propane BBQ, a propane range, and even a propane-powered pizza oven for communal dining. Additionally, the property’s bathhouse is equipped with off-grid shower, offering on-demand hot water fueled by propane.
This picturesque retreat offers year-round activities, from lake kayaking in the summer to Nordic adventures in the winter. The seamless integration of renewables like solar and the dependable energy of propane makes Glamp Good a model of sustainable living without compromise.
For more information about this all-seasons retreat, visit https://www.glampgood.ca/.
Representation
State
Compliance
Hours
Roadside
Weekly
Monthly
Special
Member-only
