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Awards
Seamless Communication from David Dodd Pharmacy David Dodd Pharmacy, Greystones – Winners of the McLernons Innovation in Community Pharmacy (Indepndent) Award 2022 The McLernons Innovation in Community Pharmacy (Independent) Award for 2022 was won by David Dodd Pharmacy in Greystones.
Awards The Irish Pharmacy
2022
David Dodd, Pharmacist and Owner, David Dodd Pharmacy with Robin Hanna, Sales Director, McLernons
the area surrounding the ordering of prescriptions, or checking if a new prescription has been received by Healthmail into the pharmacy or on the pharmacy system. From here the process of preparing the prescription and lettering the customer know it is ready for collection is done in a very seamless way using the App solution. “The app has been built to start communication with the customer from the moment the Healthmail arrives. The order can be seamlessly populated from the patients Healthmail and sent through the app so the customer can confirm the order and be informed of collection time, price, any extra information about the prescription and make payment through the app. The McLernons Innovation in Community Pharmacy (Independent) Award for 2022 was won by David Dodd Pharmacy in Greystones. David Dodd Pharmacy consulted with and developed a brief for the creation of a pharmacy app to be a seamless communication tool supporting all aspects of the patient pharmacy journey. From Healthmail to prescription collection, the app development brought a next-generation standard in an easy-to-use communication tool for ordering, housing patient information, twoway communication, payment and delivery.
David tells us, “It has cut phone time, customer in store time, removed stress from patients and has received five-star reviews from customers since we launched it. “Since the late August 2021 launch of the David Dodd Pharmacy App platform has resulted in an overall enhanced positive experience for the customer. We expect to maintain our website but having a strong pharmacy app with our independent pharmacy brand to the gives us the basis to maintain a persistent and trusted digital connection with our patients and the platform to being more addedvalue offerings in the future.
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“With our agreement, our development team have comprised the app platform into ‘PharmacyConnect’, a whitelabelled app platform for other pharmacies who can avail of the same functionality as the David Dodd Pharmacy app. By providing a whitelabelled solution for many Irish pharmacies, we now benefit from ongoing development and maintenance at minimal cost.” David explains how the need for this innovation came about. “The need is simple. The pharmacy sector in a time of great strain needed a more effective and convenient way of communicating with the pharmacy, in particular
“Prior to the PharmacyConnect App solution the delays and gap in the systems within the Pharmacy caused orders being processed unnecessarily and a drop in the communication with the customer which led to frustration on both sides. The additional pressure of managing Covid fears and Covid restricted numbers meant that the pharmacy became a high stress environment for staff and patients. “In addition to single patient ordering and prescription management the App also informs the customer about the medicines they are on and allows them to manage their partners and dependants’ medical needs. Their medicine shortlists are clearly listed under each family member linked with the account.
