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Awards
Claire - Giving that Extra Care Claire Tierney, CarePlus Pharmacy Mulingar – Winner of the Avène Counter Assistant of the Year Award Claire Tierney has worked as a counter assistant for over 16 years in Enfield, almost 7 of which were with the Keane’s CarePlus group.
Awards The Irish Pharmacy
2022
Claire Tierney Keane’s CarePlus Pharmacy Mullingar with Julian Bush, Sales Director UK and Ireland with Pierre Fabre
“Throughout the pandemic, Claire played a leading role in ensuring that our most vulnerable patients had access to their medication” Claire became the front of shop supervisor as her result of her high service levels and dedication to the pharmacy. This is evident from her hard work and commitment over the years. As a result of the high service levels, Claire has built a fantastic rapport with the customers within the community. She was served them over the 16 years and has seen babies grow into young adults. Over the years, Claire has undertaken a number training courses including the IPU counter assistant course, training with key brands and most recently, started
the IPU technician course. Similar to her attitude towards her work, Claire goes above and beyond in her continuous learning approach. When the Keane’s Group took over from the previous owners and transitioned to the CarePlus model, Claire was instrumental in the change. With the transition, came significant change. Claire spearheaded the change in store layout, products stocked and communicated with suppliers to ensure that the transition was as smooth as possible. Her Supervising Pharmacist Robert Keane comments, “Over the years Claire has organised
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many different events for patients and members of the community. This has ranged for charity bingo nights, first-aid training sessions for new parents and arranging for suppliers to come and talk to our customers on site. In addition to this, Claire played an important role in implementing the changes that were necessary for achieving approval from AsIAm as being autism friendly. “Throughout the pandemic, Claire played a leading role in ensuring that our most vulnerable patients had access to their medication. Although there was no formal delivery system before the pandemic, Claire set up and
physically delivered the medication herself. This helped to reduce the stress and anxiety that these customers were experiencing. On her travels to the vulnerable patients, Claire always made sure that the patients also had the basics such as bread and milk!” In 2015, when the Keane’s Group took ownership of the pharmacy in Enfield, the store underwent a complete rebrand. The shop underwent a major remodelling, all while maintaining normal service levels. Claire was instrumental in ensuring business as usual. Robert continues, “Claire was tasked with training all other
