INTRO INSIDER: OCTOBER 2023

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INTRO INSIDER

OCTOBER 2023 OCTOBER 2023 ISSUE NO. 11 ISSUE NO. 11
intro insider OCTOBER 2023 Wit & Wisdom Partnerships Meet The Team Event Calendar Pet Of The Month Meet The Residents Notes & News The Rundown Truss Jazz Brunch 15-18 19-22 13-14 10-11 12 06-07 03-04 05 08 01 INTRO INSIDER

hello resident,

Is it just us, or did September fly by?!

As we move into October and welcome autumn, we’re looking forward to the crisp air and colorful tree foliage that will soon surround us. Living in an urban community with SO MANY TREES is such an incredible part of Cleveland’s Ohio City neighborhood. Be sure to check out the miles of nearby leisurely trails on the Metroparks Towpath!

This month, the local community is showing INTRO tons of love. We have West Side Market vendor and partner, Jack Frost Donuts, offering complimentary samples in the lobby, Arhaus Furniture’s interior designers offering a complimentary Wine, Dine & Design event, AND we have Harness Cycle offering residents four FREE classes at their new cycling studio in the month of October (promo on page 15) Wow, let’s be sure and support these businesses in return for their generosity!

Around the property, Truss is hosting two exciting community events open to the public: a Jazz Brunch and Golden Hour’s live music + tech talk. More details and ticket links can be found on our INTRO App. Experts in the event world, we just love when Truss (a private venue) opens up for public events as they never disappoint!

Moving indoors and by popular request, YOGA IS BACK! These free weekly classes are for residents of all fitness levels and will take place at 11 am on Sundays to accomodate more schedules.

As we say “namaste” to summer, grab your sweaters and some friends and check out the Browns watch parties at Pioneer. Be sure to check out Pioneer’s new catering menu for your next work or social event!

Lastly, our favorite INTRO event is coming back: it’s time to dress your pets in their best Halloween costumes and bring them to our Halloween event in the plaza for pumpkin carving, live music and a costume contest.

Thank you for an incredible summer and we look forward to a fabulous fall!

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INTRO TEAM

SAVE THE DATE!

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Golden Hour Live Music + Tech Talk hosted by Greyt Culture at Truss (ticketed, public)

Game Night (Resident-led)

Jazz Brunch (Live Music + Buffet) at Truss (ticketed, public)

Wine, Dine & Interior Design with Arhaus (free)

Pet Costume Contest, Open Mic + Pumpkin Carving

Browns Watch Party at Pioneer

Browns Watch Party at Pioneer

Champagne Friday every week at the Concierge Desk!

Weekly Indoor Yoga with Tremont Athletic Club (every Sunday at 11AM)
Complimentary Donuts & Swag hosted by Jack Frost Donuts
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23 2 9 16 10 3 24 17 25 18 11 5 19 26 12 20 13 6 7 21 14 15 8 22 MON WED THU FRI SAT SUN TUE 27 28 29
OCTOBER 2023
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PLEASE RSVP & LEARN MORE ON OUR INTRO APP! 31
click here click here click here
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TheRundown

a few need-to-know tid bits

INTRO APP: YOUR NEW BFF

Everything you need in the palm of your hands Search and download "INTRO Cleveland" in the App Store

Pay rent, request maintenance or book amenities in seconds Reference the digital community guide for ultimate convenience, and find answers to FAQs at your fingertips Book on-demand Concierge Services, access exclusive INTRO partner discounts, RSVP for resident events and stay in the loop with our engaging live community social feed All building apps can be accessed through our INTRO App Scan the QR code below to get connected

DRY-CLEANING SERVICES

Pick up your first garment bag from Concierge and fill out your bag tag Drop your garment bag in the Drop Box by 8am & pick up on the next business day (M-F) from the lockers located in the parking garage

TOSS, RECYCLE & COMPOST

At INTRO, we're all about sustainability Being America's largest mass timber building means we "walk the talk" and uphold our commitment to the planet Trash and recycling chutes are available on each floor Please take advantage of Rust Belt Riders' Composting Program to dispose of your food scraps! Contact our office to learn how to get started!

PACKAGES

Download the Luxer One App for package notifications and access to our secure Package Room and lockers located on LL2 of the Parking Garage. Keep your meal deliveries fresh with our Package Room Fridge Please allow 24 hours post move-in for the activation of your Luxer account PS We have an outgoing package drop-off here, too!

BIKES & STORAGE

Hit the trails with peace of mind We offer free and secure bike storage Our bike hangar is located on the East side of the building and can be accessed from the plaza or Gehring.

Need extra space for your valuables? ;) Visit our Leasing Office for storage locker rental options! Storage is located in the parking garage on LL2

EXCLUSIVE RESIDENT OFFERS

Scan the QR Code for the INTRO APP and access to 50+ INTRO Resident-Exclusive Discounts and Offers with our Preferred Partners Life is good, here

SUITE LIFE FOR GUESTS

Book your furnished guest suite conveniently through the INTRO App!

For regular visitors, use your LATCH App to grant and control Guest Access Guests must be escorted in amenity spaces

Guests can utilize street parking and the large gated parking lot behind the West Side Market Please remind guests to lock car doors and hide all visible items when parking

24/7 CONCIERGE

What's better than our On-Site Management Office? 24/7 Concierge Don't be a stranger We're here to help! XOXO, INTRO Team

ON-SITE RETAIL & HOSPITALITY

Have your morning meeting over an Edda Coffee, unwind for Happy Hour at Pioneer, or hoot with the night owls under jaja’s retractable skylight roof INTRO Residents receive a standing 10% off (excludes alcohol) Additional retailers include Bank of America, The W Nail Salon, AT&T and more coming soon!

OHIO CITY NEIGHBORHOOD

Don't be shy! Ask our team for dining and entertainment recommendations! Need a hand? Call Ohio City's Clean & Safe Ambassadors for vehicle help, grocery assistance and walking escorts: (216) 903-7509

INTRO INSIDER

Congrats! You're officially an INTRO Insider. Be on the look out for our monthly digital magazine to stay in-the-know on community updates, events and programs; get to know other residents, staff and even pets! Attend our complimentary resident events, weekly fitness classes and stay engaged with your neighbors on our live Community Feed! Remember to follow us on Instagram: @intro cleveland and tag us! Use #OnlyatINTRO

wit & wisdom

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INTRO RESIDENTS

Enjoy 10% Off Your First Visit & Complimentary Interior Design Services.

USE TRADE ID: 68602 Our nearest stores are in Crocker Park and Legacy Village. Find the manager for your free consultation!

In-Store or Over The Phone

Meet Meet Meet The The The Residents Residents Residents

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“Hey everyone!

Meet Jade and Kainoa

We’re Jade and Kainoa! We’re both originally from Honolulu, Hawaii, but we’ve been on the mainland for almost 10 years now. Kainoa went to Case Western for medical school and now works as a General Surgery resident over at Metro Health and I recently moved from New York City, working as a Product Manager at a tech agency. So if you need surgery or need help building a mobile app, we’re your people!I In my free time, I love hanging out with our new pup, Kenny, and checking out new workout classes. Kainoa doesnt have free time, so he mostly enjoys sleeping. We moved to Intro a few months ago and we’ve met a lot of great people and cant wait to meet more!”

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INTRO INSIDER

PET OF THE MONTH: wolfgang

Wolfgang is a 2yr old Yorkipoo, turning 3 on Oct 9th! He loves brunch on 25th street and his stuffed platypus. For activity he likes the leaves in the fall, the snow in the winter, and the beach in the summer. Never rain.

His parents James and Cailin got ENGAGED last week and Wolfgang needs to get fitted for a new suit!

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This is Wolfgang.

MEET THE TEAM

Meet the people who keeps things running. We'll feature INTRO staff in each issue!

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MEET THE TEAM-

Lead Concierge Stacey Bethia

I am a native resident of Cleveland, Ohio and very eager to share my knowledge of the area with you!

Please come by the desk anytime if you are looking for information on the latest events in the city or unique experiences.

In my free time, I enjoy cooking, entertaining friends and exploring nature.

I have over 25 years in the hospitality industry and want to ensure you love living at INTRO!

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Partner Spotlight

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MORE INTRO EXCLUSIVE PARTNERSHIPS

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INTRO INSIDER

HOW TO...

Access Partnership Discounts on our INTRO Cleveland App:

1. Go to the App Store on your Apple or Android Device.

2. Search “INTRO Cleveland” and download our free app.

3. Open the App. Sign up or Sign in.

4. Navigate to the “Building” tab in the bottom center of the screen.

5. Scroll down until you get to “Local Business Partnerships.”

6. Click on each logo to learn about the business and view exclusive INTRO offers.

7. Present the content page (your "virtual coupon") showing the discount at the business, or use the specified online promo code!

Make sure you are on the Building tab. Then, scroll down.

Click the icon to present the coupon. 17

INTRO'S TOTAL POUNDS OF COLLECTED FOOD WASTE

SIGN UP TODAY
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NOTES & NEWS

Experience the penthouse guest suite

BOOK HERE

Suite amenities include smart home technology, a Sonos Move speaker, Dyson blowdryer, iron/steamer, Nespresso maker, organic fair trade linen from Yaya & Co. over a Purple mattress, super plush Brooklinen towels and pillows.

What to know:

2bd, 2.5 ba

$375/night

Check in 3pm, Check out 11am

Book through the Intro App within 90 Days of Desired Date.

Please contact the Management Office for assistance.

R & R

RESIDENT REFERRALS!

All resident referrals will receive a rent credit of:

$500 for standard units

$1,000 for Penthouses

Just make sure your referred friends let us know you brought them here on their application! We appreciate you!

Seeking Resident Testimonials

Please share your experience with us at info@introcleveland.com

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DRY CLEANING SERVICE DAYS

GET STARTED TODAY

DROP BOX and LOCKERS located in the parking garage by main elevators. When your garments are delivered back to the lockers, you will receive a text message with the locker number and lock code

F O L L O W U S O N I N S T A G R A M @intro cleveland Pioneer remains open for Lunch every Friday at 12pm Make your life easy and your people happy by ordering from Pioneer’s catering menu for your next work or social event! Email brittany@hb-hospitality.com to cater your next work event or social party.
2o INTRO INSIDER Opt-in to Management Texts & Notifications Text INTRO to 51378 STAYCONNECTED
IN-THE-KNOW
up your new garment bag from the concierge desk and fill out your tag
Pick
NEXT DAY DELIVERY
MONDAY THROUGH FRIDAY
receive it
8am, receive it
Drop off Monday through Thursday by 8am,
next day Drop off Friday by
on Monday

GOOD-TO-KNOW

INTRO INSIDER 21
Follow @pioneercleveland for more announcements.

LOVE IT HERE? Leave us a 5-Star Google Review And Help others learn about INTRO Cleveland!

GIVE US A HIGH FIVE

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INTRO INSIDER

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