SPRING 2014 | Vol 3. No. 2
CONTENTS CLAIMS REVIEW 6
Computer Program Could Help Spot Pain Fakers
6
Property Claims Satisfaction Continues to Improve
6
Residential Building Fires Cost $1.1B in Property Losses
SPECIAL REPORT 7 Lost & Found: The Recovery of Stolen Art 12 The Emerging Hail Risk: What the Hail Is Going On? 14 What’s Causing Wildfires: People, Brush & More 18 Leases, Rental Agreements and Other Contracts: Questions to Ask 21 2014 Guide to Property Restoration + Disaster Recovery IDEA EXCHANGE 27 Burke’s Law: Evolving Considerations for Insurance and Cyber Risks 28 Essentials: Historical Tour of the Contra Proferentem Doctrine 30 Insurers Beware: Reimbursement for Defense Under Reservation of Rights 32 Insurers Must Understand the Cross-Section of Claims and Data 34 Final Offer: 2013’s Enduring Catastrophe Lessons
2 Claims Journal | Spring 2014
CLAIMS DEPARTMENTS 4 8 10 11 19
Opening Note People Web Exchange Business Moves Snapshot