How CMMS Software streamline Service Based Engineering Company Maintenance Operation

Introduction-Engineering Service Company

 Our client is an engineering services company based in Oman. Founded in 2006, the company has 160 employees.

 They offers a range of services in various sectors, including oil and gas, energy, fire and security, infrastructure, transportation, and HVAC. The company also has a branch office in Dubai.

Maintenance Challenges in Engineering Service Companies

Managing a large number of assets across different locations.

Scheduling & tracking preventive maintenance activities.

Finding cost-effective solutions for managing and maintaining assets.

Maintaining compliance with industry standards and regulations.

Ensuring timely and efficient response to service requests.

Generating reports and providing operational transparency to customers and management.

Monitoring and evaluating the performance of technicians and other field staff.

Keeping track of warranty and AMC contracts.

Problem Statement

Our Client has faced difficulties in managing their customer assets and tracking preventive maintenance schedules across various grid stations.

Facility Managers struggled to generate reports manually on the progress of maintenance activities for submission to the CEO or Global Business Heads.

The organization was using paper and excel sheets, which was time-consuming and inefficient. They were looking for a better solution to organize maintenance and improve the overall efficiency of their maintenance business with enhanced visibility.

Their nature of business involves field work at different locations, and the customer premises are often vast, making it challenging to identify the asset or job site within the campus.

Solution Statement

Our digital CMMS solution was used to successfully import the assets of their customers, in bulk, & automate their PPM schedules on a grid station basis, giving greater visibility into operations and the ability to generate quick reports for submission to the Global maintenance head.

The information on the facilities and assets currently under AMC for each client was securely stored in the cloud and available instantly.

The service business was able to provide a good deal of transparency to customers by providing an estimated time of arrival for technicians and allowing customers to track their movement through the mobile app.

Managers gained a big-picture view of maintenance progress at each customer location through dashboard and KPI reports.

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Our client was able to improve day-to-day operations and enhance customer service in their fire and security division. InnoMaint also provided a mobile and web application for customers in different regions to easily map their assets, track and raise service requests.

Solution Statement

The software provided enhanced visibility into operations and the ability to generate quick reports for submission to management.

The customer's geo-address can be identified using our application, and detailed asset mapping with information on AMC, warranty, project name, and project codes on the basis of customer, region, and date range was handled easily and securely.

In addition, the mobile and web app allowed customers to map their assets and track technicians in real-time.

Overall, our client was able to improve their operations and enhance customer service using CMMS solution.

Results

 The instant retrieval of information on AMC allowed facility managers in canvassing the customers over extension of AMC packages, providing financial security to the company.

 They were able to provide customized quotes for each customer & made best use of warranty cards via automation of warranty management avoiding premature disposal.

 Customers were able to provide service requests via the mobile app conveniently. The app also allowed managers to identify the overall picture of maintenance, providing useful information for training and performance improvement at the field.

 The organization was able to retain its ISO 9001:2008 certification through automation, auto-assignment of tickets, and rating of services.

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