How An Elevator Services Company Used CMMS Software To Improve Their Productivity

Maintenance Challenges in Elevator Services Companies

 Downtime: Elevators are critical equipment and unexpected downtime can result in significant disruptions for building occupants. Ensuring minimal downtime is a major challenge for elevator Services companies.

 Safety: Elevators require regular maintenance to ensure they are safe to use. Safety inspections and maintenance routines are often complex and time-consuming, which can pose a challenge for elevator manufacturers.

 Complex parts: Elevators consist of numerous complex parts, and keeping track of all of them can be a significant challenge. Manufacturers need to have systems in place to ensure that all parts are tracked, ordered, and replaced as needed. www.innomaint.com

Maintenance Challenges in Elevator Services Companies

 Accessibility: Elevators need to be easily accessible for maintenance and repair work. In some cases, gaining access to the equipment can be challenging, requiring specialized equipment or significant downtime to complete maintenance tasks.

 High-rise buildings: Elevators in high-rise buildings pose unique maintenance challenges. As buildings become taller, the equipment becomes more complex, making it more challenging to maintain and repair.

Problem Statement

 Leading Elevator Services client approached for a digital solution that would connect, collect, and collate information on service between their customers, technicians, and field managers.

 Inefficiencies with current processes with manual maintenance.

 Difficulties with initiation and execution of AMC's manually.

 Lesser Process transparency on their day to day maintenance.

 Issues with callout service and promptness.

 Stock availability issue and customer frustration in maintenance.

 Doubts about technician visits and reporting during maintenance.

Solution Statement

 Unified decision-making with digital pipeline.

 Compliance standards and flexible rescheduling.

 Auto assigning of PPM tasks for technicians.

 Geo-location tracking for on-time arrival.

 FTFR metrics for evaluating technician expertise.

 SLA breaches escalated automatically.

 Grouping technicians by field of expertise.

 Tracking payment arrears for AMC's.

 Spares usage report and offline mode functionality.

Results

CMMS Solution helped Elevator Services client to meet all safety and quality requirements as detailed in the legislation (Lift Directive 2014/33/EU; EN81).

 Improved tracking of the workforce to increase MTBF, FTFR, etc.

 Technicians can accept service requests, only after arrival at customer Geo-Fencing Location.

 Technicians continued work while inside the elevator and in basement where internet connectivity is weak.

 Right levels of spare were maintained & dispatched immediately.

 AMC’s were executed seamlessly with easier tracking of payment arrears.

 End-users of elevators and escalators were happy with the uninterrupted and high-quality services spreading ripples of smile.