TELESCOOP Chronicle Issue 1 2019

FLA

JUNE 2019 ISSUE

www.telescoop.com.ph

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2 UNP MEM ,236 RECE N D AUG BERS EW T ENTE E US S LE D: - TE T 2018 IGNED SCOO LES TO UP P CO JU FR Pag OP ED NE 20 OM e2 COM 19!

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2019-2020 TELESCOOP Officers Inducted into Office

TELESCOOP Board of Directors, led by TELESCOOP Chairperson Marcos R. De Leon, while delivering his message during the 15th TELESCOOP Annual Representative Assembly held on March 16, 2019 at the Metrotent in Ortigas CBD, Pasig City.

15TH TELESCOOP ANNUAL REPRESENTATIVE ASSEMBLY

“Fostering Growth Through Strong Partnership”

”Fostering Growth through Strong Partnership” was the theme of the 15th TELESCOOP Annual Representative Assembly, which was held on March 16, 2019 at the Metrotent, Metrowalk Commercial Complex, Meralco Avenue, Ortigas CBD, Pasig City, and attended by a total of 897 Representatives/Delegates from Metro Manila and Provincial areas from PLDT Inc. and its Subsidiaries and Affiliates as well as from the Non-Payroll Group.

TELESCOOP Chairperson Marcos R. De Leon, in his message, said that developing strong and robust partnerships with prestigious entities will be the foundation and strategic key factors to sustain and bring our cooperative ventures into greater heights.

“Your Officership designed a plan of transforming TELESCOOP as your Cooperative of Choice anchored on the ease of doing business

and providing innovative services and Membersfriendly operating systems and procedures.”

“We have now launched and made operational some business innovations notably the Digital Advertisement , Mobile Application, Online Loan Application System, KKK (Kaperahan, Kabuhayan, Kapasyalan) Project and we are now in the process of finalizing arrangements for our entrepreneurial To page 7, please

IN THIS ISSUE

2019 TELESCOOP Strategic Planning and Team Building Workshop Page 3

TELESCOOP Big Brother Program, a model for CDA Page 4

Newly-elected TELESCOOP Officers were sworn into office during the Induction Ceremony simultaneous with the 43rd TELESCOOP Anniversary and Employee Service Awards held at the Makati Sports Club in Makati City on June 18, 2019 with the Chairman of the Cooperative Development Authority (CDA), Honorable Orlando R. Ravanera, as the Inducting Officer and Guest of Honor.

In his message, Chairman Ravanera said he was happy to touch base with Officers and Members of TELESCOOP which coincided with his compilation of amazing stories showcasing various Cooperatives nationwide, and believed TELESCOOP is one of them, “I would say the blooming of the flowers may be very, very beautiful but it will pale in comparison to the blooming of your Cooperative.”

He further complimented TELESCOOP by mentioning, “This is what I salute you for, that after 43 years of existence, you have scaled the heights, with emphasis on your PhP2.4 Billion in assets and with some 7,000 members which is just amazing!”

He shared information on the current

state of the Cooperative movement and he believes that it can be a potent force to counter the problems and realities besetting the Cooperative, the country and the world. He said,it is never too late and it is about time for us to come as one family now in the Cooperative movement because our time is coming.

To page 2, please

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UNPRECEDENTED: 2,236 NEW TELESCOOP MEMBERS SIGNED UP FROM AUGUST 2018 TO JUNE 2019

EDCOM Reports Exceptional Accomplishments

The TELESCOOP Education Committee (EDCOM) was able to sign up an unprecedented all-time record high of 2,236 (35% increase) new members-employees from PLDT Inc. and its Subsidiaries and Affiliates who attended Pre-Membership Seminars (PMS) from August 2018 to June 2019 conducted at various Metro Manila and Provincial areas.

EDCOM also facilitated the 2019 TELESCOOP Strategic

Planning and Team Building Conference attended by Officers and Staff held on June 7-8, 2019 at Whiterock Waterpark and Beach Hotel in Subic, Zambales.

2019 TELESCOOP Strategic Planning and Team Building Workshop

- A Breakthrough in TELESCOOP Transformation

Spearheaded by Chairperson Marcos R. De Leon, Vice Chairperson Hector M. Profeta, Director Emil Tanchico and Consultant Raul Alvarez, the Officers and Staff were energized and driven by the themes; “Transformation Towards Diversified Revenue Streams & How to Work Together” in successfully holding the 2019 TELESCOOP Strategic Planning and Team Building Conference on June 7-8, 2019 at Whiterock Waterpark and Beach Hotel in Subic, Zambales.

As part of TELESCOOP’s human resource development program, EDCOM also coordinated with Training Providers for the conduct and completion of seminars and courses for Officers, Members and Employees in compliance with the requirements of Republic Act 9520.

With the able guidance and professional mentoring of Director Emil Tanchico and Consultant Raul Alvarez, pre-planning sessions attended by TELESCOOP Board of Directors, Audit Officers and Staff were held in order to brainstorm and come up with muchneeded business plans and programs out of the challenges assigned to the respective sections or operating units.

TELESCOOP Supports and Implements Social and Community Development Projects

For the TELESCOOP Social and Community Development Projects, EDCOM also reported the list of 2018 Recipients, namely: Banwaon Manobo Talaandig (BAMATA) Tribal Council, Inc. (Agusan del Sur Province), PLDT-Smart Foundation-Gabay Guro, Bahay San Raphael Orphanage (Amadeo, Cavite), Kaisahang Buhay Foundation (Cubao), Hospicio de San Jose and Asociacion de Damas Filipinas, Inc. (City of Manila).

Among others, the following key or flagship projects were presented, discussed and approved by the Board of Directors and committed to be implemented in 2019 by the following operating units as Process Owners:

• Revision of Credit Policies and improvement of collection

efficiency (Credit and Collection)

• Systems Upgrade and Mobile App Penetration (MIS) • Customer centric initiatives that shall provide a positive

Photo shows TELESCOOP Officers donating goods to Asociacion de Damas de Filipinas, Inc. as beneficiary of its Social and Community Development Program.

2019-2020 TELESCOOP... From page 1

“We are now responding, through the Cooperatives, to uproot the causes of war, namely: social injustice, inequities, hunger and poverty in our country with a slogan Koop Laban sa Mananakop! and Kooperatibismo Laban sa Terorismo!”.

In the previous attempts to remove the tax exemption of Cooperatives, he said

Chairperson Marcos R. De Leon addresses TELESCOOP Staff during the Pre-planning and Direction Setting Session.

customer experience before and after the sale in order to drive repeat business and customer loyalty (Customer Service)

Signing of Cooperative Social Responsibility Agreement and TELESCOOP Donation of P100,000.00 to Banwaon Manobo Talaandig (BAMATA) Tribal Council, Inc. (Agusan Del Sur Province). Standing from left: Director Emiliano R. Tanchico, Vice Chairperson Hector M. Profeta, Chairperson Marcos R. De Leon, Datu Kalamboan Balvino “Bhen” Andaya, President of BAMATA, CDA Administrator (for Luzon) Ms. Myrla B. Paradillo (seated 1st from left) and CDA Executive Director Ray R. Elevazo (seated 2nd from left).

taxes are the lifeblood of any country but it has to bow down to social justice. He put emphasis on his belief that ”A strong army can conquer a kingdom but the strongest army in the world cannot stop an idea when its time has come, nothing can stop the Cooperative.”

He ended his speech with a quote from Rabindranath Tagore saying that this is the direction of our Cooperative movement, to wit:

“Where the mind is without fear and the head is held high. Where knowledge is free. Where the world has not been broken up into fragments by narrow domestic walls, Into that heaven of freedom, my Father, LET MY PEOPLE AWAKE!”

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Service)

Improve Communication Plans to Members (Customer

Director Emiliano R. Tanchico, right, facilitates the 2019 Pre-Planning Strategic Sessions attended by TELESCOOP Officers and Staff.

• Increase in revenue targets (Sales and Marketing Support) • Business diversification by going Public (Sales & Marketing

Support and Corporate Services)

• Compliance with Government Regulatory Requirements (Audit, Accounting and Corporate Services)

• Cash Management and effective utilization of funds (Treasury)

In keeping with the discipline reposed on each of the sections or operating units, the Officers and Staff developed and came out with their respective coat of arms, motto and symbolic animal with Accounting Section garnering the Highest and Special Recognition for an owl as its symbolic animal that turns around 360 degrees and motto of “Act. Count. Think.”

For his part and closing remarks , Chairperson Marcos De Leon said: “In the Cooperative, we are not To page 7, please

Inducting Officer and Guest of Honor Cooperative Development Authority Chairman Orlando R. Ravanera, extreme left, inducts into office the 2019-2020 TELESCOOP Officers.

TELESCOOP Officers and Staff during a photo opportunity after the 2019 TELESCOOP Strategic Planning and Team Building Conference at Whiterock Waterpark and Beach Hotel in Subic, Zambales.

Vice-Chairperson Hector M. Profeta, left, presents to TELESCOOP Officers and Staff the Strategic Planning outputs of 2019.

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5 TELESCOOP Success Stories and Testimonials 2019

Chairperson’s Corner

Our Cooperative has recently experienced a breakthrough or milestone in its transformation process.

As mentioned in this issue, much-needed plans were discussed and approved for implementation during the 2019 TELESCOOP Strategic Planning and Team Building Conference held among the Officers and Staff on June 7-8, 2019 at Whiterock Waterpark & Beach Hotel in Subic, Zambales.

Among the most daring approved plan is to come out of the box by going public where TELESCOOP would now be catering its products and services to Members and Non-Members or the Public. Our Consultant is now extensively working on this project and soon this will become a reality.

Another flagship project is the reduction of interest rate on Direct Selling from 14% to 12% and revision of its maximum terms of payment from thirty (30) months to sixty (60) months at the option of the availing Members to make the periodic semi-monthly payment amortization or deduction very affordable to Members. During the June, 2019 Regular Board Meeting, the Board of Directors discussed and approved its formal implementation effective July 1, 2019.

In the process of our business transformation, we always consider and work for the best interest and welfare of our Members and Stakeholders.

MARCOS R. DE LEON, TELESCOOP Chairperson

TELESCOOP Big Brother Program, model for Cooperative Development Authority

Here’s some kind of trivia or a little-known fact about our Cooperative as narrated by Francisco Caballero, Jr., one of the Founding Officers of PLDT Employees Multi-Purpose Cooperative (TELESCOOP):

Business Loan

Tuition Fee Loan

Financial Analyst Cash Accounting

Availed of FSDL Senior Business Loans in 2017 and 2018 and was able to put up a Start-up Trucking Hauling business. She started with three (3) delivery trucks which has increased now to eight (8) trucks and was also able to purchase a vacant lot to serve as garage for the trucks.

”So duon sa mga PLDT employees na mga kasama natin ay ang advice ko ay gamitin natin yung loan natin ito sa magandang bagay na sa tingin natin ay maggo-grow ang ating pamumuhay.

Yung hindi lang tayo basta nag loan na after nakuha natin ang loan ay wala na. So paanakin natin yung perang pinaghirapan natin.

Maraming salamat po at gusto ko to take this opportunity na magpa salamat sa lahat ng Officers at mga Staff na bumubuo ng TELESCOOP kasi napaka- accommodating nila at napakababait. Thank you.”

Manager Fix IBS Proj. Mgmt.

Shell Card for Grab Transportation Business

The concept has been around for quite a while now and we are proud to have pioneered the project which was recently adopted by the Cooperative Development Authority (CDA).

Contract Signing between TELESCOOP Chairperson Marcos R. De Leon and Ms. Norma M. Geronimo, General Manager - Sts. Peter and Paul Parish (Makati) MPC as witnessed by Ms. Myrla B. Paradillo, CDA Administrator for Luzon (seated extreme right).

ZENAIDA MARCELO

NOWEL PUDA

“Did you know that one of the seven principles of Cooperatives, which is the “Cooperation among Cooperatives” or “Big Brother Program,” was inspired or modelled after the Big Brother Program pioneered by TELESCOOP in the 1980s? Simply put, it is large Cooperatives extending help in the formation of new and existing micro or small cooperatives to level up and boost their organization and operation, hence, the name Big Brother Concept.

TELESCOOP recently entered into and signed a Memorandum of Agreement on “Koop Kapatid (Big Brother, Small Brother) Program” with the Cooperative Development Authority - Manila Extension Office (CDA-MEO) and Sts. Peter and Paul Parish (Makati) Multi-Purpose Cooperative as “Small Brother” deserving much-needed technical assistance and financial support from TELESCOOP as the “Big Brother”.

KATHERINE PEÑA

F. CABALLERO, JR.

Photo opportunity after the signing of MOA on CDA-MEO “Koop Kapatid (Big Brother Small Brother) Program”. Seated from left, TELESCOOP Vice Chairperson Hector M. Profeta, TELESCOOP Chairperson Marcos R. De Leon, Ms. Norma M. Geronimo, General Manager - Sts. Peter and Paul Parish (Makati) MPC, CDA Administrator Ms. Myrla B. Paradillo, CDA Executive Director, Ray R. Elevazo (standing 2nd from right) and CDA Director, Ms. Fe Caingles (standing extreme right).

2016 was a good year for me because I saw this great opportunity of this new product of TELESCOOP, which is the Shell Card. I ventured one UBER so I have one car then I saw this TELESCOOP Shell Card. Ang problema kasi sa UBER ay one week mo pa makukuha yung payment so from Monday to Sunday mamamasada ka and then sa iyo muna ang lahat ng gastos. Medyo intensive kasi yung sa gas consumption. It has been three years since I’ve been using that product na yung UBER nga ay naging GRAB na. So it’s very important for me and it has been a very good alternate work around solution for the cash requirement kunwari na short yung driver then definitely may magagamit na siya Shell Card at hindi na niya ako pa kokontakin para humingi ng cash para makapag pasada siya ulit.

So to my fellow employees and other TELESCOOP Members, please check the Shell Card product of TELESCOOP then relate it to your business in order for you to maximize the potential of your business.

Thank you very much!

Supervisor FinWarehouse Division

I am grateful to TELESCOOP through the Tuition Fee Loan or TFL. TELESCOOP is helping me and my husband to send our children to the best schools in the Philippines.

Ang kagandahan po sa Tuition Fee Loan ay ang cheke po ay payable to the school so diretso ko na itong pambabayad sa school. For twelve months ang salary deduction. Dahil payable siya sa school, yung proceeds po from TELESCOOP ay hindi ko na magagamit sa mga ibang bagay na hindi importante so ito po ay diretso pangbayad ng tuition fee. Marami pang pagkakataon na natulungan ako ng TELESCOOP lalo na po sa mga emergency na pangangailangan.

Thank you TELESCOOP for helping me achieve my dreams for my family. Mabuhay ang TELESCOOP at marami pa po kayong matutulungan!

Do you have access to your account on-line?

Here’s how!

All

Members are encouraged to apply for their Online Account activation and visit the TELESCOOP website.

EDITORIAL STAFF

M. information Profeta Members can view their account details and Hector personal Chairperson from their Mobile devices. In addition, they can receive latest Jose Castro TELESCOOP Sales Promotions and knowGerardo Products andV.Services Member available.

Ernesto C. Miranda Should you still have no access to our website, please consider the Member following steps: Froilan M. Bautista Member • Call our Mobile App Technical Support Team at Tel. No. 890-0431 to know your “TELESCOOP MEMBER ID” (six digit Jesus I. Loja number) Member • Go to www.telescoop.com.ph

Gerardo C. Aguinaga Finance Officer • On the right side of the page is the member’s Log in, click “create new account” Atty. Benjamin O. Dorosan • Fill out the Register User Account BoxSecretary to the Board Rexie T. Padilla • TELESCOOP Member ID - 6 digit number Secretary/Trainor • Employee No.

- SAP ID

• Birthdate

- month, year, date

• Mobile #

- LAST 9 digits or if CP#

Roberto S. Kalaw Trainor

Ike P. Arboleda

is not available keyManaging in 9 zerosEditor • Note: Registration will need approval by the Administrator.

OnceManzano approved, Anthony “Toto” an email confirmation advice will be sent to you.

Contributing Photographer

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What can you suggest in order to convince/encourage our Non-Patronizing Members to patronize/avail the products and ALVIN I. MARTINEZ services of TELESCOOP? Business Head, Public Sector ROBEN B. MAGSOMBOL Senior Costing Analyst CostVal/Non-Core

I think, TELESCOOP should create many videos that will provide information about the products/services of TELESCOOP. Video should be some sort of comedy so that viewers will be encouraged to finish it until the end or it can be in the form of a story with many series na pwedeng subaybayan at abangan ng viewers. Aside from this, maybe TELESCOOP should consider to offer incentives to Members that can refer a Non-Patronizing Member to avail products.

ARNEL C. PEÑAREDONDA Staff Engineer and Acting Team Leader Cavite CXO Zone

I suggest to provide our Members an “Advantage/Loyalty Card” like those of SM so that they earn points and redeem them when buying TELESCOOP products and services. I also suggest to support SME businesses being eyed by our Members.

List of TELESCOOP Products and Services FINANCIAL LOANS 1. Financial Services and Development

Loan, Sr. (FSDL SR) 2. Financial Services and Development

Loan, Jr. (FSDL Jr) 3. Financial Services and Development Loan Lite (FSDL Lite) 4. Multi-Purpose Loan (MPL) 5. TELESCOOP Economic Assistance Mode (TEAM) Loan

Corporate Relationship Business

The ongoing digital transformation of TELESCOOP is a good way to reach and connect with Members. Creating a consistent Member experience through digital channels like mobile application, website, SMS notifications, email will make TELESCOOP products and services more accessible to its Members resulting to more active interactions.

APPLIANCE LOAN

RICHARD N. MADELO

Field Service Engineer 1 GenSan-Cotabato Customer Serv Oprns Zone

For me, In order to encourage Members to patronize or avail the products and services of TELESCOOP, I suggest that they will host an event so that Members will know what are the products and services and for that they will be encouraged to avail. I think that sharing Members reviews is also a great way to promote new products and services to TELESCOOP Members. In this way, Members will get some new ideas, product features and possible benefits of what they can avail.

How Strong do you think TELESCOOP adhere to the attainment of the members’ economic and social development?

DEE S. VILLAHERMOSA

CX-Tech Support Supervisor Technical Assistance and Resolution Division

As a new Member (3 years pa lang po) of this Cooperative, my observation is, I believe TELESCOOP is committed and is continuing to provide Financial assistance as well as empowerment to its Members and also what amazes me is that it also supports the community with its various social community development projects and services.

EDITORIAL STAFF Hector M. Profeta Chairperson Atty. Benjamin O. Dorosan Acting Secretary Rodolfo E. Manzanares, Jr. Finance Officer Members Alexander C. Banag Gerardo Jose V. Castro Froilan M. Bautista Ernesto C. Miranda Jaime A. Joaquin Jesus I. Loja Ike P. Arboleda Managing Editor

6. School Financial Loan (SFL) 7. School Supplies Loan (SSL) 8. Tuition Fee Loan (TFL) 9. Financial Loan

Express (FLEX) 10. Emergency Calamity and

Multi-Purpose Loan (ECML) 11. Travel Loan

1. Direct Selling (DS-Appliances/Gadgets)

OTHER SERVICES

1. Life Insurance

2. Short P.O.’s for Gift Cheques 3. Shell Gas Card

“Fostering Growth... From page 1 and franchising ventures through close partnership with various prestigious entities and known brand organizations.” Chairperson De Leon said.

Chairperson De Leon also highlighted the results of the 2018 operations which generated significant and highly laudable financial results, as follows:

• Increase of four percent (4%) or PhP 10,361,522.00 in Gross Income from PhP 248,717,602.00 in 2017 to PhP 259,079,124.00 in 2018.

• Increase of three percent (3%) or PhP 2,654,006.00 in Net Surplus from PhP 85,433,191.00 in 2017 to PhP 88,087,197.00 in 2018.

• Increase of three percent (3%) or PhP 1,857,804.00 in the combined Interest on Share Capital and Patronage Refund from PhP 59,803,233.00 in 2017 to PhP 61,661,037.00 in 2018.

• Increase of five percent (5%) or PhP 109,067,189.00 in Assets from PhP 2,317,339,090.00 in 2017 to PhP 2,426,406,279.00 in 2018.

In the election of Officers, re-elected

Your Customer Service Representatives Customer Service Supervisor

Customer Service Representative (ABAD - CRISTOBAL & INVESTORS)

gina.babista@telescoop.com.ph 0919-2761498 0920-9535323

armi.geneta@telescoop.com.ph Tel. Nos. 846-2807/890-0409 0920-9535323

GINA P. BABISTA

ARMI C. GENETA

Customer Service Representative (CRUDO - JAVIER & Non-Payroll F - O)

Customer Service Representative (JAVIERRE - PEREZ)

gilmar.marcelino@telescoop.com.ph Tel. Nos. 846-2307/890-0409 0920-9535323

raymond.mendoza@telescoop.com.ph Tel. Nos. 846-2807/890-0409 0920-9535323

GILMAR D. MARCELINO

RAYMOND CHRISTIAN R. MENDOZA

Customer Service Representative (PERIALES - ZULUETA & Non-Payroll P - Z)

Customer Service Representative (Non-Payroll A - E)

kc.munoz@telescoop.com.ph Tel. Nos. 846-2307/890-0409 0920-9535323

eirleen.cruz@telescoop.com.ph Tel. Nos. 846-2307/890-0409 0920-9535323

KRYSTLE CELINE “KC” S. MUÑOZ

EIRLEEN C. MAGCALAS

Board of Directors were Marcos R. De Leon, Hector M. Profeta, Froilan M. Bautista, Roberto R. De Guzman and Alexander C. Banag together with the Members of the Audit Committee namely; Rodolfo E. Manzanares, Jr. and Noel A. Fulgencio, while Enrico S. Galang and Jason E. Caoili were likewise elected as Members of the Election Committee.

be working together for the benefit of our Members, specially our common Members.”

2019-2020 TELESCOOP... From page 2

The Audit Committee new set of Officers are Gerardo C. Aguinaga (and as Chairperson), Rodolfo E. Manzanares, Jr. (and as Vice-Chairperson), Roderick Ramon F. Santos (and as Secretary), Noel A. Fulgencio and Jonathan R. Mallare (as Members).

just helping our Members but also contribute to the progress of our country”.

Inducted Board of Directors were: Marcos R. De Leon (and as Chairperson), Hector M. Profeta (and as ViceChairperson), Alexander C. Banag, Froilan M. Bautista, Gerardo Jose V. Castro, Roberto R. De Guzman, Silverio S. Ibay, Jr., Ernesto C. Miranda and Emiliano R. Tanchico.

He also said, “because of Chairman Ravanera’s extensive experiences, he is really fit to be the CDA Chairman.”

He acknowledged the CDA Chairman’s initial impression on TELESCOOP where he now feels at home by saying the feeling is mutual. In conclusion, Chairperson De Leon said TELESCOOP will continue to support the CDA Programs or even more with his leadership.

A Eucharistic Mass preceded the induction and anniversary rites with Rev. Fr. George Hore as the Officiating Priest.

Chairperson De Leon also acknowl edged the presence of recently elected PECCI Officers and said “Probably, this is a sign of going back to the cooperation between TELESCOOP and PECCI and continually shall

TELESCOOP Employees Service Awardees were given Plaques of Recognition, namely: Gilda G. Fernando, for 30 years of service, Joel U. Olinares and Aquiles C. Bolano, Jr., for 15 years of service.

The Election Committee new set of Officers are Romulo M. Dino (and as Chairperson), Enrico S. Galang (and as Vice-Chairperson) and Jason E. Caoili (as Member).

8 15th Annual Representative Assembly Highlights

TELESCOOP Officers during the invocation before the start of the 15th Annual Representatives Assembly held at the Metrotent in Ortigas CBD, Pasig City.

Representatives listen intently to the message of Chairperson Marcos R. De Leon.

Don Bosco Tondo Youth Rondalia, 2018 Social and Community Development Projects recipient, serenades the Assembly Representatives using the rondalla and other musical instruments donated by TELESCOOP.

Re-elected TELESCOOP Directors, from left, Froilan M. Bautista, Alexander C. Banag, Roberto Chairperson Marcos R. De R. De Guzman, Marcos R. De Leon and Hector Leon delivers his message.

M. Profeta.

Induction and 43rd Anniversary Highlights

Among the guests were newly elected Officers of PECCI.

CDA Chairman Orlando R. Ravanera delivers his inspirational speech.

TELESCOOP Employees Service Awardees were given Plaque of Recognition, namely: Gilda G. Fernando (30 years of service), 5th from left, while Joel U. Olinares and Aquiles C. Bolano, Jr., (15 years of service), 4th and 6th from left, respectively.

Rev. Fr. George Hore TELESCOOP Officers, Committee Members and Staff during the 43rd Anniversary Celebration and Induction. officiated the Mass.