ICTS UK & Ireland Newsletter December 2022

Photo on front cover: Team ICTS collecting the ‘Outsourced Security Team of the Year’ trophy at the Security & Fire Excellence Awards 2022 on 23 November in London.

A MESSAGE FROM THE MD, ANDY KYNOCH

We have all witnessed extraordinary events in recent times and this year has been no different.

Our company has had to be proactive and resilient in every aspect to support our clients as we, and they, emerged from the effects of the pandemic.

Despite the challenges within the labour market, we managed to attract over 1,000 new members of staff across both the Aviation and Corporate Security Divisions within a relatively short period. This has been a tremendous effort by all concerned and we continue to welcome new employees to our ranks.

I have always been of the opinion that the harder you work at an issue or topic, be it revision for exams or a sports game or whatever, then the more you will get back from it, the more you will succeed. Failure is never an option.

Our teams across the company have worked indefatigably all year and that has allowed us to stabilise as a company before continuing to grow.

At the core of the rebound has been the collaboration and teamwork of all our staff and it was fantastic to see we won the Security Team of the Year at the Security & Fire Excellence Awards. Our CyrusOne staff exhibited the same core theme that runs through the company: our willingness to be the best at everything we do and to help each other at all times.

Our Aviation teams are growing from strength to strength. This is particularly true at London Heathrow Airport, where our presence and responsibilities have expanded.

Within these pages are more examples of the spirit that has come to the fore this difficult year within all ranks of ICTS staff in the UK and Ireland and I want to thank each and every one of you for what you do each day.

With that said, lets all look forward to the challenges that 2023 might bring but in the meantime may I heartily wish you Season’s Greetings and a very Happy New Year.

As usual, I will end with, “take care, stay safe and keep warm.”

- Andy

SECURITY & FIRE EXCELLENCE AWARDS

Congratulations to our Data Centre Security Team based at CyrusOne who won the Outsourced Security Team of the Year category at the 2022 Security & Fire Excellence Awards on 23 November.

We are grateful for the growing number of Data Centre clients who are placing their trust in ICTS and allowing us to make a difference to their businesses.

“This is an outstanding achievement by our Team and one which the Company celebrates and is very proud of” said Andy Kynoch, Managing Director - Corporate Security – ICTS UK & Ireland.

HI VISIBILITY DAY (19 OCTOBER 2022)

Another successful Hi Visibility Day! was held in London on Wednesday 19 October 2022. The event was organised by The City Security Council, of which ICTS is a founding member. Our Canine Explosives Detection Teams were in attendance; they walked across from the Tower of London to the City to join forces with colleagues from across the Security Industry. We are proud to play a role in keeping London safe.

Photo: Data Centre Regional Manager, Alex Ursan.

NATIONAL ASSOCIATION FOR HEALTHCARE SECURITY CONFERENCE AND AWARDS (2-3 NOVEMBER 2022)

Congratulations to Paul Grzegorzek who is crowned Healthcare Security Manager of the Year at the Annual National Association for Healthcare Security Conference and Awards event (2-3 November 2022, University of Birmingham). Many congratulations from us all, for a truly deserving win!

Paul is an extremely capable Manager who cares about his team, his clients and the local community. He consistently demonstrates his professionalism and dedication, making a real difference.

WORSHIPFUL COMPANY OF SECURITY PROFESSIONALS (WCOSP) CANINE AWARD NOMINEE

Many congratulations to ICTS Handler, Mark Deaney and Explosives Detection Dog, Gunner. Mark was nominated by Andy Dodds (Divisional Director of Canine Security) for the Outstanding Security Dog Handler category at this year’s WCoSP Awards.

An extract from the nomination: “Mark is an exceptional Handler and Security Professional who raises the bar within our Industry. He invests in his career and is best-in-class; Mark and Gunner’s NCTAS-P accreditation and the manner in which he responds to serious incidents demonstrates this.

Mark has transferred and maintained his First Aid skills and equipment used as a First Responder, to enhance the services he currently provides as an Explosives Detection Dog Handler. His desire to help those in need by being the first to dive into difficult situations is admirable and makes a difference to the environment in which ICTS operates.”

Photo above (L-R): Hilary Curtis (Standards & Compliance Manager), Nathan Fernandes (Contract Manager Croydon Health Services NHS Trust), Paul Grzegorzek and Laura McCall (Divisional Director Corporate Security).

ANOTHER RECORD SIA ACS SCORE FOR ICTS (UK)

ICTS (UK) is delighted to have received a score of 144, out of the maximum score achievable of 145 points. This follows the SIA Approved Contractor Scheme (ACS) audit which took place over four days in July during which the auditors visited our London headquarters and several ICTS’ sites of operation within the Corporate, Data Centre and Healthcare sectors.

We were audited across all the seven criteria: Strategy, Service Delivery, CRM, Financial Management, Resource Management, People and Leadership. The auditors met with our clients, and our personnel holding a variety of roles across the business.

Ashley Fernandes, Executive Director – Corporate Security, ICTS UK & Ireland commented, “We are absolutely delighted to maintain our previous high score, keeping us firmly at the top of 1% of ACS-accredited companies in the UK. Whilst it was rewarding to hear that the auditor noted that our staff spoke of ICTS as “like a family” which supported them, buoyed them up, etc, it is clear that achieving this score again would not be possible without our People making ICTS the success that it is.”

This is the seventeenth year that ICTS UK has been part of the SIA’s Approved Contract Scheme.

WORLD MENTAL HEALTH DAY 10 OCTOBER 2022

We all have mental health; it is important that we acknowledge that mental health difficulties exist in our lives, families, workplaces, and communities. There are things we can all do to look after our mental wellbeing.

On World Mental Health Day (10 October 2022) we shared via our website and LinkedIn page, some selfcare tips to aid good mental health. These tips were received from our ICTS Employee Assistance Programme. Click on the following image to learn more. The wellbeing of our employees is a priority - all year round.

ICTS UK & IRELAND PLEDGES SUPPORT TO PREVENTION OF SUICIDE CAMPAIGN

ICTS UK & Ireland has lent its support to help reduce suicides by signing a pledge to the covenant created by the Security Consortium for the Prevention of Suicide (SCPS). The pledge commits ICTS UK & Ireland to working with the SCPS to help raise awareness of the issue and share information within its organisation and the wider Security Industry.

The SCPS was founded in 2022 by Vicki Vidler and is a network of security organisations operating in both the public and private sector dedicated to preventing suicide. The consortium is guided by a panel of experts in suicide prevention that includes representatives from the National Police Chiefs Council Suicide Prevention Group, City of London Police, The Worshipful Company of Security Professionals and The Samaritans. Membership is based on shared values and each member signs up to the consortium covenant.

Ashley Fernandes, Executive Director – Corporate Security, ICTS UK & Ireland said, “Our industry has an important role to play in suicide prevention. Very often security officers are the first people to spot someone behaving unusually and will be the first responders to go to help someone in need. As a sector, we need to encourage conversations around mental health within the workplace, provide support, training and together seek new ways to work towards combating suicide. This initiative by the SCPS is an excellent starting point and one that ICTS is proud to get behind and support.”

AOA’S CARBON CONFERENCE

On 10 October 2022, the AOA (Airport Operators Association) held its Carbon Conference. As AOA members, ICTS was invited to attend.

Andy Kynoch, our MD, and Caroline Atterton, CSR Coordinator, attended to learn about the practicalities of decarbonising the Airport sector.

“With speakers from the Department for Transport and National Grid to name a few, it was an insightful day and gave us a few ideas on what ICTS UK can focus on during our Net Zero journey”, said Caroline Atterton, CSR Co-ordinator, ICTS UK & Ireland.

Image below: New

pins for our H&S Champions.

Photo: H&S Champion, Savio Rodrigues

EMPLOYEE ENGAGEMENT SURVEY 2022

Thank you to all staff members who participated in our 2022 Staff Engagement Survey which ran from 15 November to 30 November. We look forward to sharing the results in due course.

TRAINING

FIRST AID TRAINING FOR OUR TEAM BASED AT GE HEALTHCARE

Congratulations to our Team based at GE Healthcare who successfully participated in a First Aid Training course at the end of September 2022.

LEVEL 3 APPRENTICESHIPS IN SECURITY FIRST LINE MANAGEMENT.

“Congratulations to the first cohort of learners who finished their Level 3 Apprenticeships in Security First Line Management (18-month programme focussed on risk management, team leadership and stakeholder Engagement). Slawomir Hertel (Colt) and Sanjay Singh (Cisco) are the first ICTS delegates to have been certified for this qualification and rewarded for their hard work and dedication.”

Photo above (L-R): Pamil Bagga, Tanja Gavrovska, and Jake Gillet. Photo below (L-R): Jovan Krstovski and Peter Griffin

Photo (L-R) Slawomir Hertel (Colt) with Chris Lean (Regional ManagerData Centre Security)

AVIATION SECURITY MANAGER (ASM) COURSES

Congratulations to the new Aviation Security Managers who successfully passed the ASM course held at Heathrow Airport between 20th and 23rd September and between 27th and 30th September 2022.

The courses were delivered by Sarina Reuben, ICTS UK & Ireland’s Aviation Training & Compliance Manager. The aim of the ASM course is to ensure that all Aviation Security Managers understand their role and responsibilities in ensuring that a security programme and its implementation meet all legal provisions and to ensure that Aviation Security Managers understand the legal framework of aviation security and the cur-

Photo (l-R): Mandeep Mamotra (LHR), Adeel Hussain (LHR), Sarina Reuben (ICTS UK & Ireland’s Aviation Training & Compliance Manager), Shaun Pommells (LHR).

Photo below (L-R): Konstantinos Zidianakis (GLA), Colin MacPherson (GLA), Richard Stone (BRS), Rabinder Dhami (LHR), Edita Sadauskaite (MAN), Chaminda Kuruppu (LHR), Ashish Jivan (LHR), Frias (Franki) Naji (LHR).

Photo: Sanjay Singh (Cisco)

THE AVIATION SECURITY SUPERVISOR COURSE, LONDON, 31 OCTOBER – 4 NOVEMBER 2022

Upon request of ICTS UK, a demanding, tailor-made Supervisor Course of five days duration took place in London Heathrow in November. The course facilitators were Ilan Weinmann and Enno Geissler of the ICTS Europe PQCT department.

Five out of the eight Supervisor candidates came from London LHR, two from Manchester, and one from Edinburgh station. All of them were veteran airline security specialists, with airside security expertise.

The course facilitators consulted with several of the trainees’ managers, to tailor the course to their expectations and the needs of the participants. Accordingly, a uniquely motivating learning experience unfolded, rich in roundtable discussions, practical exercises, and group work.

During the course, five ICTS UK managers came to the classroom, to convey their messages, respond to questions, and provide positive reinforcements. These acts were appreciated by all and demonstrated to the new Supervisors the professional commitment and leadership of their managers.

All the eight participants completed the course successfully. Their feedbacks were exceptionally positive. In particular, the teaching and learning methods, the general professional level of the course, and the course facilitators gained 100% satisfaction rates.

“Exciting Amazing Exceptional Professional High quality... The best training…” are just some of the attributes of the newly certified Supervisors’ feedback.

ISO 26000 - SOCIAL RESPONSIBILITY GUIDANCE STANDARD

Congratulations to Caroline Atterton, CSR & Business Assurance Systems Coordinator, who has successfully passed the ISO 26000 Introduction course. This course enables one to comprehend the fundamental concepts of a Social Responsibility Programme (SRP).

By attending the ISO 26000 Introduction course, one will understand the importance of a Social Responsibility Program and the benefits that businesses, society and governments can obtain.

OUR TEAM AT BRISTOL AIRPORT CELEBRATE THE ACHIEVEMENTS OF THEIR COLLEAGUES

“A huge congratulations to Lauren Inglis who became a certified Aviation Security Instructor for ICTS Bristol Airport. Lauren is one of three Trainers at BRS who deliver training under the National Aviation Security Programme (NASP) and are certified by the Department of Transport” said Helen Plowman, HR Advisor at Bristol Airport. Helen went on to say, “A big congratulation from all at ICTS and from Bristol Airport also to Rich for his hard work and commitment to his role.”

Photos: Helen Jones (Station Manager) with Lauren Inglis and Rich Stone at Bristol Airport.

Photo (above): The new certified Supervisors and the course facilitators (4th and 5th from the left).

STAFF BENEFITS

One of the perks of working for ICTS is the extensive benefits package available to you as a valued employee. Spectrum Life, provides us with a range of discounts and wellbeing benefits.

DISCOUNTS

Our wellbeing platform has so much to offer including a discount area from many major brands and supermarkets –e.g., Sainsburys 4% discount, M&S 7% discount, Primark 6% discount, Argos 5%, Cineworld up to 40%, Samsung up to 20% and many, many, more. You can buy gift cards for a reduced rate that can be used for your normal shopping at the point of checkout!

WELLBEING BENEFITS

Our Employee Assistance Programme (EAP) is a confidential programme at no additional cost, that provides you and your family members with immediate help and support in managing whatever work or personal issues you may be facing. We offer unlimited access to a telephone helpline, available 24 hours a day, 7 days a week, 365 days a year. Services offered include: financial assistance, mental wellbeing support, legal assistance, consumer advice, career counselling, mediation, support for non-nationals and their families, and life coaching to name a few.

To get started, follow our simple guide to create an account:

STEP 1 – click on link Platform Link: https://icts.spectrum.life/ login?org=3GRa0qhj Log in or create an account

STEP 3 – You will see this page – you then need to sign in or create another account. You can’t use the same pass-

STEP 2 – You will see this page – scroll to the bottom and click ACCESS BENEFITS HUB

STEP 4 – This is the page to sign in or create an account.

STEP 5 – You are now in— Happy browsing!

WELCOMING NEW STAFF

DANIEL LEANEY (CLUSTER ACCOUNT MANAGER / DATA CENTRE CLIENT)

“

Hello! I joined ICTS in October 2022, having come over with the AWS contract as the Cluster Account Manager. I bring with me just over 20 years experience having started off as a retail relief officer many moons ago! I have a passion for the industry and enjoy the “no day is the same” environment that it brings but my real motivation is being able to mentor and assist others to succeed in the industry whilst meeting the everyday challenges.

Away from work I have my hands full with 3 daughters, a son and 2 dogs. I live by the sea and enjoy nearly all water-sports and boxing.”

HELEN BLACKLAW (STATION MANAGER AT GLASGOW AIRPORT)

“My name is Helen Blacklaw and I joined ICTS as Station Manager at Glasgow Airport on 24th October 2022, reporting to our Regional Manager, Louise Cameron.

My aviation security career spans over 3 decades and commenced in May 1998 as a seasonal security officer at Glasgow International Airport with BAA.

My idea of a security officer at an airport was walking the perimeter fence with a dog. How wrong was I... But I took it all in my stride and worked my way up through the ranks, from seasonal Security Officer to Security Trainer, taking on roles such as Security Supervisor and Security Duty Officer en route.

Helen Blacklaw cont.

I left Glasgow Airport in December 2008, and took myself out to Iraq, where I was placed in the role of Terminal Manager for Baghdad Airport initially, moving onto Mosul Airport and finishing my time managing Najaf Airport. A very interesting and successful 2 years in a very arduous environment.

On my return to the UK, I was lucky enough to secure the role of Site Security Representative (SSR) with Redline Assured Security, client based, working within United Parcel Service (UPS) in the Cargo world, a role that I held for the last 11 years until moving on to ICTS.

For those of you who do not know much about cargo, it is very different to the passenger search world, but at least you don’t get stressed or anxious packages!!

I played a major role in UPS being awarded our SeMS, phase 2b, which I know Glasgow Airport has achieved and look forward to ensuring the robust security culture remains within ICTS.

In my downtime and away from work, I am engaged to a lovely partner and best friend, (wedding postponed so many times), 3 children, 2 grown up and moved out, and 4 grandchildren, and that is just my side, add on another 4 children and another 5 grandchildren, babysitting is my other job!”

CALUM WILLINS (COMPLIANCE MANAGER AT GLASGOW AIRPORT)

“

I came into Aviation in 2017 after beginning my career in Oil and Gas and moving into Corporate Security Management. I began as a Security Compliance Coordinator at Aberdeen Airport before progressing to an Airport Duty Manager role. When ICTS took over the contract for AGS Security in 2019 I came across as Operations Manager for Aberdeen Airport, assisting in the Station expansion from Central Search and Access to include Hold Baggage and Control Room operations as well as setting up and running the successful Covid Test Centre. In December 2021 I was offered an opportunity to move to Doha, Qatar as Security Regulations Manager for Qatar Airways. After a brief stint in the Middle East I returned home in 2022 and took a contract role with Amazon Web Services before deciding that I wanted to return to Aviation and I accepted the role of AvSec Compliance Manager for ICTS at Glasgow Airport.

I am excited to return to a company I have great memories working with previously and looking forward to settling into the management team and assisting with the Glasgow operation.”

MANAGERIAL MOVES

Many congratulations to Jayne Thorpe-Negbi who from Monday 10 October 2022 broadened her responsibilities to include Human Resources. Jayne is now our Executive Director – HR & Compliance.

This move sees Jayne return to HR; she was Director of HR for ICTS UK & Ireland between 1999 and 2013.

The Business Assurance Team’s structure has remained unchanged, and it continues to report to Jayne.

JAYNE THORPE-NEGBI EXECUTIVE DIRECTOR HR & COMPLIANCE

MANAGERIAL MOVES CONT.

Alex

Chris

Manni

Dumitru

Andre

MANUEL POMBO

ANDRE MENDES

has been promoted to Contract Manager at London Heathrow Airport.

has been promoted to Contract Manager at London Heathrow Airport

ALEX

URSAN

has been promoted to Regional Manager Data Centre Security.

CHRIS LEAN

has been promoted to Regional Manager Data Centre Security.

DUMITRU GORNEA

has been promoted to Regional Manager Corporate Security.

GIUSEPPE (JOE) BERNASCONI

Joe has been promoted to Station Manager at London Heathrow Airport.

Manleen

EMPLOYEE LONG SERVICE AWARDS

Thank you to the following members of staff for their commitment and loyalty to the organization:

25 YEARS’ SERVICE

Giuseppe (Joe) Bernasconi (Station Manager London

“

I joined the company on 15th September 1997 with the intention at the time to give it about six months before moving on………yet 25 years later here I still am!

Why you might be asking? So easy to answer….

ICTS is a fantastic company to work for and has some truly amazing people within the organisation.

I have always had the support, guidance and trust given to enable me to reach where I am today.

ICTS is not just a company but a family and it’s just a wonderful feeling.”

"It has been a great pleasure to work for ICTS for 25 years.

I am very pleased to be part of the company which has grown so much since the time I started. Great people and overall great company."

MANLEEN BRYAN

HELEN JONES

Helen has been promoted to Station Manager at Bristol Airport.

SARA GLADSTONE

Sara has been promoted to Training Manager at London Heathrow Airport.

has been promoted to Compliance Manager at London Heathrow Airport.

Simon Pamar (London Heathrow Airport)

20 YEARS’ SERVICE

Virinder Singh (Regional Manager - England, Aviation Security)

I tupe’d to ICTS in 2002 as a young 26-year-old. It has been an amazing journey with few “challenges”, over the years. I have worked with some amazing people and would like to say thank you to them for their help and support during my 20-year journey in ICTS. Thank you.”

Ampalavanar Srinivasan (London Heathrow Airport)

"I joined ICTS in September 2002 and am very happy to be a part of this team.

I have made great friends and love my work.

Thank you to ICTS management for supporting me always."

s been an absolute pleasure to be part of ICTS UK and Ireland for the past 20 t believe I have achieved this milestone.

I joined the company as a time security officer and have ever since been working with incredible teams/Superiors.

I would like to say a “HUGE THANK YOU “ to each and every one for the support and contribution towards my journey.”

Laureano Vidal Ros (London Gatwick Airport)

“Congratulations to Laureano Vidal Ros for your 20 years at LGW, working with the Hold Baggage Screening team” - said Brian Parker, HBS Account ManagerLondon Gatwick Airport.

Mohammad

Khan (London Heathrow Airport)

"I have enjoyed these past 20 years working with ICTS and building great bonds with my colleagues. I have been given the opportunity to work in different departments, airports and locations which has given me a lot of experience and skills."

(Deputy Health & Safety Manager

“I joined ICTS in October 2007. I started on the Birmingham Airport contract, which covered Airport Security and Airline Security, as the Contracts Manager. I progressed to Station Manager and then on to Regional Manager in 2010 - covering Birmingham and Manchester Airports, plus additional summer and ad-hoc work at EMA and Cambridge Airports. In addition to the airport work, I covered Corporate contracts in the North and Midlands, Home Office sites, Louis Vuitton shops, followed by Amazon Loss Prevention sites in 2015.

Having already been trained and fully qualified in H&S and Compliance, in 2016 I had the opportunity to join the Business Assurance Dept., covering H&S, audit, compliance and all other types of support to ICTS.”

Ghouse Mohammed (London Heathrow Airport)

Phil Linford

Moyo (London Heathrow Cargo)

“I joined the Cargo industry as a Security Agent at Heathrow Airport Cargo on 29/10/2007. I was promoted to Team Leader and have had a good experience working with Managers, Supervisors; a wonderful team.”

Sergej Martysov (London Heathrow Airport)

“I have enjoyed working for ICTS. The Management has helped to develop my career. I was promoted to Supervisor under my supportive management and staff. I love to work with the great team and would like to thank all for the support given.”

Anthony Cunningham (London Heathrow Airport)

"I have been working with ICTS since Sept 2007. I have found that working with this company, they have been very supporting, flexible and it has been a rewarding job.

My experience has been a positive one and I have found great working colleagues and have made many long lasting friendships in my many years of working here.

I would definitely recommend anyone wanting to work with ICTS as they have a highly professional support system for all employees and for that I am really grateful."

“Initially when I started with the company, it was a temporary measure. I am still here because I appreciate the position I hold within the company. Working for ICTS gives me a sense of responsibility and I like the professionalism here. It gives me a chance to meet new people from all over the world and I enjoy the diversity in that. It is good to be part of the first point of Security, ensuring passengers feel comfortable with the security process. ICTS has always been a good company to work for and has always been supportive of my development during my time here. Because of this work experience, my future plan is to continue working for ICTS.”

Pratingna Vital (London Heathrow Airport)

“All I can say is that I couldn’t be prouder to work for ICTS. Everyone I have met along the way has supported me and mentored me at every single step of the way in this long journey. Each and every opportunity and challenges I have been given has made me the person I am today.

I am very glad I am part of the ICTS family, and hope to be a part of it for many more years.”

Congratulations also to UgneGrinceviciute (Head Office / Payroll) who marks 15 years’ service with ICTS UK & Ireland.

Mbongeni

Patrick Abiola (London Heathrow Cargo)

10 YEARS’ SERVICE

Morris Watson (Bristol Airport), Rita Bedrosian (London Heathrow Airport), Josh Strong (Bristol Airport), MarkFox (Bristol Airport),

MEET OUR HR BUSINESS PARTNER PROJECTS

5 YEARS’ SERVICE

Hichem Belguerras (Global Financial Institution), Michael Gibbs (Bristol Airport), Pedro Vas (Cargo), Alemu Dinsa (Cargo), Paul Grzegorzek (Corporate Security), Danusiya Makenthiran (London Gatwick Airport), Tadse Mulissa (London Gatwick Airport), Clive Gooding (London Gatwick Airport), Safa Atrah (London Heathrow Airport), Ruth Santos Sousa (London Heathrow Airport), Kiasisua Mvuama (Global Financial Institution), Nikolina Ilcheva (Global Financial Institution), Michal Cuper (Bristol Airport), Saadia Karkafi Elalaoui (London Gatwick Airport), Chalermvuth Griffiths (London Heathrow Airport), Ayesha Beig (London Heathrow Airport), Shivajiganesav Vythlilingum (London Heathrow Airport), Tahir Iqbal (London Heathrow Airport), Syed Rizvi (London Heathrow Airport), Richard D'Souza (London Heathrow Airport), Roselyn Williams (London Heathrow Airport), Jagjeet Sidhu (London Heathrow Airport), Vira Kravchenko (Bristol Airport), Graham Campbell (Bristol Airport), Callum Jordan (Bristol Airport), Yu Wong (Bristol Airport), Andrew Harbridge (Bristol Airport), Lulseged Kidane (London Heathrow Cargo), Woladem Attipoe (Epsom & St Helier University Hospitals NHS Trust), Bruno Lopes Saldanha (London Heathrow Airport), Dimpal Sacicant (London Heathrow Airport), Ripeshkumar Dondiya (London Heathrow Airport), Jean-Marie Blyo (London Heathrow Airport), Edita Sadauskaite (Manchester Airport), Milda Buze (Head Office / Finance), Scott Hanson (Amazon Germany), Peter McGowan (Divisional Director – Data Centre Security).

When did you join ICTS?

I joined ICTS at the beginning of June 2022.

What do you enjoy most of your job?

I come from a HR generalist background, this means that I have a lot of knowledge and experience in all things related to HR. At ICTS I have the pleasure of working with a great team, where I run HR projects specifically for the business. This means, as and when there is a requirement for me to pick up a project, I roll my sleeves up and I get stuck in. I recently worked on a large mobilisation project for our Data Centre Division (Corporate Security), where I worked alongside the operation supporting the transfer of employment to ICTS of hundreds of officers. I got to see things through from start to finish, which I found really rewarding.

What key attributes make someone successful in your role?

HR is a fast-paced environment, you need to have the ability to be agile & work well under pressure. Resilience is key, it is also important to have a positive mindset & the ability to gain trust to create strong working relationships within the business and operation.

What is your favourite pastime?

I have just taken up Yoga, which I love. I also enjoy walking my dog up on the North Norfolk beaches with friends & family when I get the chance.

What has been your greatest achievement?

Personally, it will have to be beating breast cancer. Earlier this year, I was given the all clear after 5 years battling the disease. Jo 1 – Cancer 0 !!

Joanne Johnson

If

Something involving people as I am a real people person, maybe a Social Worker or a Counsellor.

THE EMPLOYEE OF THE QUARTER SCHEME

As of January this year, the Employee of the Month reward programme has changed to Employee of the Quarter.

We will allow a maximum of 3 winners from our Aviation Division and 3 winners from the Corporate Division, with no minimum number of winners being required.

WORDS OF RECOGNITION

EMPLOYEE LOCATION

Each winner will receive a sum of £/€500 as before. Should we not have a total of 6 winners in a quarter, the excess funding will be placed in a pot and will be allocated to the Employee of the Year’s charity of choice. We will continue to run the Employee of the Year reward programme and there will be no changes to this.

Please note that nominations for Employee of the Quarter should only be in respect of employees who have gone above and beyond their daily duties. We are looking for employees who have done something exceptional that is worthy of recognition. Nominations should also be limited to those staff below the level of Site/Station Manager.

Nominations are to be sent via email to: eom.nominations@icts.co.uk together with any supporting documents Please note that the deadline for submissions for each quarter is as follows:

The Customer Service Star scheme runs alongside our Employee(s) of the Month/Year scheme. The scheme has been established to recognise those employees who deliver excellent customer service to such a level that a client or a member of the public takes the trouble to write/post a commendation about the service delivered. This scheme goes a small way to say thank you and recognises all those very important customer service interventions by many of our employees.

Employees are asked to email a copy of the feedback to our HR Team hr@icts.co.uk

CONGRATULATIONS TO THE EMPLOYEES WHO HAVE RECENTLY BEEN RECOGNISED AS PART OF OUR CUSTOMER SERVICE STAR SCHEME:

MARIE HUGHES GLASGOW AIRPORT

KELVIN SAWYERR HAMMERSMITH COLLEGE

PAUL HAWKINS AMEX

SEAMUS P DOHERTY AMEX

AVIATION SECURITY

.

EMPLOYEE OF THE 3rd QUARTER

FROM OUR AVIATION DIVISION: FARHAN AHMED

Congratulations to our EoQ from Aviation: Farhan Ahmed from London Gatwick Airport.

The Air Transat Representative team work under immense pressure to meet the high expectations of the airline and all do a phenomenal job. Farhan has recently had a multitude of challenging flights to manage as a Air Transat Rep and has managed each in a very professional and calm manner and has shown that he has grown into the role.

Farhan has had many issues to deal with under the incredible pressure, which the role demands, and has helped to minimise delays and their impacts, as well as ensuring Air Transat customers are served in the best possible way. He has had to contend with late inbound aircraft, fuelling and catering delays as well as cleaning delays, even going as far as cleaning the A/C himself, to help reduce the impacts to the airline, until the cleaners arrive to take over. His attention to detail is exceptional and his reports to Air Transat HQ and to the TS Regional Manager have been noticed for their high quality.

“

Farhan -

I am honoured to have been nominated for this award.

I have been with ICTS for 5 years, starting as a HBS Agent and I expanded my skills into the role of Air Transat Representative, as well as a document checker for our Canadian Airlines.

In security and customer service, I have always tried to go above and beyond, to work to the standard that is expected of me and to overcome different challenges, whilst delivering excellent service to our passengers and clients.

I am able to achieve this standard thanks to the guidance and support from my colleagues and management and I take pride in being part of the ICTS London Gatwick Team.”

All 2022 winner(s) of the Employee of the Quarter make up the shortlist for the Employee (s) of the Year 2022 award, who will receive £/€5,000 (gross) and a lapel pin.

Photo: Farhan Ahmed

EMPLOYEE OF THE 3rd QUARTER

FROM OUR CORPORATE DIVISION: MICHAEL P O'SHAUGHNESSY

Congratulations to our EoQ from Corporate: Michael O'Shaughnessy from American Express (AMEX).

Michael has been nominated for his outstanding commitment to this role and the team at AMEX. Michael has continually run his site with the client and his team in mind. He had recently moved his own time off, so we could cover some long-term sickness without resorting to external assistance.

Winner(s) of the Employee of the Quarter award will receive £/€500 (net) bonus and a lapel pin.

“

Michael -

I am very grateful for receiving the Employee of the Quarter Award and I would like to thank the person/ persons responsible for giving me this award. But I cannot forget the support that has been offered to me by my colleagues and my supervisors. They have supported me and given me a good working environment, and while this award is addressed to me, their efforts in making this possible should not go unrecognized.

Thank you everyone.”

Photo (L-R): Damian Smith (Contract Manager for AMEX) with Michael O'Shaughnessy.

CORPORATE SOCIAL RESPONSIBILITY

ARMED FORCES COVENANT

Thank you to Manchester Airport for inviting Team ICTS to join them at the Greater Manchester Police Armed Forces Covenant Awards in September 2022.

ICTS is currently a Silver Award holder of the Armed Forces Covenant Employer Recognition Scheme, and we are working towards Gold. We value the opportunity to share ideas and best practices with colleagues from across the Armed Forces Covenant network to make a difference and welcome more former servicemen and women into our ICTS Family.

RECRUITMENT DRIVE

ICTS placed an advert in the September edition of Pathfinder, the only Military resettlement magazine which is distributed to all Armed Forces bases by the Ministry of Defence every month. The magazine is designed to help Service Leavers, veterans and their families with their transition to civilian life.

Click on the image to see our advert on page 42.

HADRIAN’S WALL CHALLENGE (CISCO)

Jim Hill (Security Coordinator UK & Ireland—ICTS at Cisco), participated, along with our client at Cisco, in the Hadrian’s Wall Challenge – Walk for Oscar 2022.

The challenge was in memory of Oscar Airey who served in the Queens Life Guards from 1976 to 1990. Oscar’s favourite place was Hadrian’s Wall due to his keen interest in Ancient Roman History. The team hiked the length of the Wall from Newcastle to the Solway Firth in six days with all the monies raised going to the Household Cavalry Regiments Families Office in support of the families and children of Oscar’s beloved regiment.

ICTS was pleased to make a donation in support of the Hadrian’s Wall Challenge.

Photo (L-R): Andy Dodds (Divisional Director Canine Security and ICTS’ Armed Forces Covenant Lead), Terry Bebbington (ICTS Trainer), Inspector Jim Jones (GMP Manchester Airport), Alan Richardson (ICTS Operations Manager at Manchester Airport).

CHARITY DINNER IN AID OF LOCAL CHILDREN’S HOSPICE HAVEN HOUSE

London-based ICTS Business Development Manager, Paul Canal, held a fundraising dinner to raise money for local Children’s Hospice Haven House last September.

The event was attended by more than 70 people who raised over £2,000 for the worthy cause.

Paul first got involved when he was shown around the Hospice’s facilities by a young 12-year-old girl who was receiving end-of-life care. “I was simply overwhelmed by her acceptance and dignity, and am not ashamed to say that I wept quietly in the car on the way home to my two healthy children, feeling grateful and very, very fortunate.”

“A moment like that helps to bring life into a sharp perspective, and I vowed then that I would try to raise some money each year to make the children’s journey, and that of their parents and siblings, that little bit less worse.

Through a variety of initiatives over the last four years, including Charity Dinners, Christmas Cake Sales and Wanstead UpCycles, a bicycle refurbishment social enterprise, Paul has raised over £10,000 for the Children’s Hospice.

ICTS staff members who would like reserve one of a limited number of (un iced) Christmas Cakes are asked to email paul.canal@icts.co.uk. Cakes are to be collected, in return for a direct donation to the charity, from Tavistock House.

ICTS

SPONSORS THE CITY OF LONDON CRIME PREVENTION ASSOCIATION’S (COLCPA) PROGRAMME OF EVENTS FOR 2023.

As members of the CoLCPA we are pleased to sponsor the 2023 programme of events. The image is of our advert.

HADRIAN’S WALL CHALLENGE (CISCO) CONT.

THE CAMDEN ECO CHAMPION AWARDS CELEBRATES ITS WINNERS AT A PRIZE GIVING CEREMONY

ICTS UK & Ireland was very pleased to sponsor The Camden Eco Champion Awards this year. The Awards recognise and celebrate those in our community who go above and beyond to protect the environment.

Winners of the three Award categories - Mini Warriors (5–11-year-olds), Junior Heroes (12-17-year- olds), and Local Leaders (18+), participated in a prize giving ceremony which took place at the Roundhouse in Camden on Saturday 3 December.

In attendance and representing ICTS UK & Ireland was Caroline Atterton, CSR & Business Assurance Systems Coordinator, who said “Thank you to The Camden Clean Air Initiative who organized the Awards and gave us the opportunity to get involved. It is encouraging to see so many members of the local community making a difference to protect the environment.

ICTS UK & Ireland sponsored the Local Leaders category which was won by Alex Wrigglesworth. Alex is a UNaccredited climate change teacher and a true ecotrailblazer who goes above and beyond, making a positive difference to our environment and inspiring the next generation to get involved.”

As a business, ICTS UK & Ireland is committed to creating a more sustainable future

Read more about the event by clicking on the image to the right.

Festive cheer at our London Head Office in support of the ‘Save the Children’ charity.

CHRISTMAS JUMPER DAY AT HQ

NEW BUSINESS

EXPANSION IN THE DATA CENTRE ARENA

Two new Data Centre contracts commenced successfully at the end of September and beginning of October 2022 respectively.

Our Team is responsible for the provision of security services to AtlasEdge’s Leeds facility, as well as Atlas Edge’s South East premises.

NEWS FROM OUR CONTRACTS: CORPORATE SECURITY

A Data Centre global giant has selected ICTS for the provision of guarding services at nine of its locations situated in and around the M25. Since the start-up of the contract on 1 October, our services have grown to include an additional four sites.

WELCOMING NEW AND RETURNING STUDENTS AS THE AUTUMN ACADEMIC TERM STARTS

Adam Webster (London Regional Manager for Corporate Security) writes, “St George’s University of London Freshers’ Week is a chance for all new and existing students to meet all associated classes, services, student societies and clubs. This allows the new students to meet most of the Campus Teams which allows them to feel more welcome and at ease when starting a new chapter in their education.

ICTS attended Freshers’ Week as we wanted to make sure students are aware of what the role of our Security Team is on Campus. It is important that students feel safe and know that the Security Team is available to discuss any concerns they have during their time at university.”

Photo (L-R): Adam Webster (London Regional Manager), (Handler) Mark Somerscales with Detection Dog, Bruce, a student, Phila Zondi (Security Manager).

BRAZILIAN PRESIDENTIAL ELECTIONS 2022 AT HAMMERSMITH COLLEGE

On Sunday 2 October 2022 the first round of Brazilian Presidential elections took place at Hammersmith College. ICTS provided security services for the event which included 44 polling stations within the campus.

The second round of elections took place on 30 October. The events attracted over 15,000 people in total.

Words of appreciation from our client at The Conran Shop (Luxury Goods): “Clayton & Arben were both brilliant yesterday - they worked together & handled a really busy, hectic party (with loads of teenagers trying to drink alcohol) very efficiently & sensitively.”

Congratulations to Peter Norton for being selected as Employee of the Month of October 2022 at AMEX. Peter received a £50 voucher and his certificate and name on the wall of AMEX winners for 2022.

OUR CANINE SECURITY TEAM IS LOOKING FOR VOLUNTEERS TO ASSIST WITH THEIR TRAINING PROGRAMME

Are you interested to learn more about our Canine Teams and to contribute to their ongoing training and development? Our Canine Division is looking for ICTS staff member volunteers who are willing to give up a few hours of their time to assist with training drills. No prior experience required and the training can be at any location within the London area and surrounding counties.

For further information, please contact Charlotte Smith, Canine Training Manager Corporate Security Services by email: charlotte.smith@icts.co.uk.

MARCO DESSENA (ICTS OPS SECURITY AREA MANAGER, VIRIDIAN SUPPORT TEAM) WRITES ABOUT HIS EXPERIENCE WORKING FOR ICTS AND THE LAST FEW MONTHS SUPPORTING THE UK BUSINESS GROWTH

“

Hi, I am Marco Dessena. My adventure with ICTS Italy began in 2007 as an Aviation Security Officer. During the years I became a Supervisor and then a Trainer. In 2017 I became a Regional Manager for the Amazon contract and I managed up to 10 sites, travelling all around Italy. During that time, I had the pleasure to collaborate with the UK QAT Team. I met Jon Morley and Liam Newhook at a Trackforce workshop and that was shortly followed by another training programme. These experiences led me to meet Mathew Cridge, Nicola Fearnhead and Chris Lean.

Currently I am part of the Viridian Support Team together with Jon. We support Viridian’s Chief Technical Officer, Gabriel Feldman who programmes the system. A huge thank you for including me on the Viridian team, and support implementation in all Europe. Viridian has given me the opportunity of working with a lot of ICTS people all over Europe, I would like to mention Margarita Miltiadous and Curtis Wright from the UK; it’s lovely to work with them. In Italy I support my mentor and manager, Luca Crevani in managing Data Centres, writing procedures and building ad hoc trainings with Paolo Scolamacchia, another great ICTS manager who has a bright future ahead I’m sure. When needed I also support Aviation, particularly our team at Pisa Airport, where it all started for me! I guess one never forgets one’s first love!

A short while ago I was asked if I could support Peter McGowan’s new Data Centre Division for about two months, that would mean transferring to the UK. It was a pleasure to accept, I have grown up in the UK and the idea to spend some time here was irresistible. Also, I had met Peter already in Prague for the ASIS conference and got to know him a bit, realising he is a great manager.

At the moment we are concentrating on the new start –up of a large global data centre. I am working closely with Chris Lean and Alexandru Ursan, the best Regional Managers I have had the pleasure and honour to work with. We are recruiting personnel for the new sites, writing procedures, post orders, site profiles and assisting the new data centre managers and guard forces onsite.

It’s great to be able to assist ICTS UK. New experiences, especially abroad can only enrich people; new work methods, ways of thinking, communication skills and much more to learn. A big thanks to Andy Kynoch, Ashley Fernandes, Peter McGowan, Chris Lean, Alexandru Ursan and all the lovely UK team that welcomed me here. Many thanks also to Shai Meirav, Boaz Derhy, Paolo Franceschini, Luca Crevani, and the Italian ICTS team that made this possible.

During these 15 years ICTS has made me grow professionally, allowed me to travel to many countries where I was able to meet exceptional people within the company. No matter the country, I have always felt at home thanks to the ICTS way of thinking.

One Team!”

Photo above (L-R): Rumayne Simmonds, Amrit Tapa, Alex Ursan, Peter McGowan, Marco Dessena, Ryan Frost and Agnieszka Chlewicka.

CYRUSONE EXPANSION TO INCLUDE 5 UK SITES BY THE END OF THE YEAR

Our Data Centre Security Team at CyrusOne have seen a steady growth with the recent start of operations at London 4 and the imminent start-up of London 5. Alex Ursan (Regional Manager) and his team are in the final stages of the mobilisation plan for London 5.

ICTS UK & IRELAND BECOMES A MEMBER OF THE INSTITUTE OF EXPLOSIVES ENGINEERS

The following is a copy of the advert of ICTS’ Canine Security Division placed in the December edition of the Institute of Explosives Engineers magazine.

Photo (L-R): Khurram Shehzad, Constantin Caldararu, with Alex Ursan (Regional Manager Data Centre Security).

AVIATION SECURITY

CONGRATULATIONS TO OUR TEAM AT LONDON HEATHROW FOR FANTASTIC AUDIT RESULTS

Delta Air Lines and Civil Aviation Authority (CAA) have run a series of audits at London Heathrow Airport; one at the end of September and a second one in the middle of November 2022.

Atta Bhatti (Operations Duty Manager at London Heathrow Airport), wrote, “On 28 September we had a visit from Delta’s Regional Manager of Corporate Security. He put ‘test’ pieces on the aircraft prior to the search and both were found. A few days later we were also tested by the CAA , and again the test pieces were found. I am very proud of our ICTS Team: Lateef Abdul, Brahim Salhi, Mandhoj Gurung, Grahame Parkhouse, Hardeep Jugpala, Kuldeep Padda, Amit Upadhyay, Rajalaxhmi Rajagopal, Ravinder Kaur, Parvez Ali and Jilomi Chandrakumar.

I would also like to pass on my thanks to Joe Bernasconi (Station Manager) and Sarina Reuben (Aviation Training & Compliance Manager) for their support.”

Atta went on to say, “Another joint Civil Aviation Authority (CAA) and Delta Air Lines audit took place on Wednesday 16 November 2022 at London Heathrow Airport. ICTS was 100% compliant

I would like to congratulate our team for their performance and ongoing support “Kuldeep Padda, Hardeep Jugpala, Amit Upadhyay, Ravinder Kaur, Jilomi Chandru Kumar, Tharakaa Karunaivel, Lateef

Photos above (L-R): Atta Bhatti with ICTS Station Manager, Joe Bernasconi.

Photo: Rajalaxhmi Rajagopal

Photo: Kuldeep Padda

Photo: Grahame Parkhouse

Photo: Members of our Security Search Team.

Photo: Members of our Security Search Team.

JETBLUE INCREASES FLIGHTS AT LONDON GATWICK AIRPORT

Our Team at London Gatwick was pleased to increase the provision of its services to JetBlue. On 30 October the airline added an additional flight to JFK (USA) in-

ELECTRONIC SECURITY

Words of appreciation from our client at Air Transat to our ICTS Team at London Gatwick Airport:

“

On behalf of Air Transat, Sergio & I, we would like to thank you and your team for all your support this summer. We know it’s been a challenge for all our airport partners, but without your help, professionalism, and dedication it would have been a bigger problem.

Hopefully, the winter will prove to be a lot less challenging.”

NSI GOLD ACCREDITATION FOR ASM AND ELECTRONIC SECURITY

ASM and Electronic Security are proud to announce that they have recently passed their 3-year NSI Gold re -certification.

NSI is the most widely recognised mark of approval in security and fire safety, and shows that ASM and ICTS is trusted, technically competent and professional.

Across both our Monitoring and Electronic businesses, the NSI certification helps provide our customers with confidence and peace of mind that our ASM solutions are of the highest quality.

To achieve the well respected NSI approval, ASM/ICTS went through a rigorous audit programme, and will do so annually to continue to show our dedication to providing trusted, high quality security and monitoring solutions.

Photo: Members of our Security Search Team.

NEWS FROM ICTS EUROPE

NEWS FROM ICTS EUROPE CONT.

NOTICES

ICTS UK & Ireland is a wholly owned and independent subsidiary of the ICTS Europe Group. www.ictseurope.com.

Explosives Detection

ICTS UK LTD

South Block, First Floor, Tavistock House Tavistock Square, London, WC1H 9LG www.icts.co.uk Tel: 0207 874 7576

Editor:

Join our mailing list for an electronic version of this newsletter by sending an email to: info@icts.co.uk, or view online at www.icts.co.uk. Disclaimer:

Roberta Puccinelli Sher

Photo above: City Security Council members during the HiVis Day this Autumn.

Dog, Jessie, enjoying in the Scottish Highlands, following an assignment with handler, John Graham.