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8:00 AM– 8:00 PM
• ALL ADULT, OBSTETRIC & PEDIATRIC PATIENTS: Two adult visitors at a time in the patient’s room.
• ALL POSTPARTUM PATIENTS ON 1E BIRTHING CENTER may have a sibling, under the age of 17, to the infant visit.
- The sibling must remain under the direct supervision of an adult visitor other than the patient.
- Sibling visitors are included as one of the two visitors allowed at any given time.
- Any additional siblings need to be under direct supervision of an adult caregiver in an approved waiting area.
• NICU INPATIENTS: Two designated banded visitors will be established upon admission. Only two visitors at the bedside at one time, one of the banded visitors must be present. No visitors under the age of 17.
• Two visitors at a time.
• OBSTETRIC & PEDIATRIC COVID
INPATIENTS: Two adult designated visitors are established upon admission and cannot be changed for the duration of the admission.
• ADULT COVID INPATIENTS:
One designated visitor per day, up to 4 consecutive hours each day
• VISITORS 17 YEARS AND OLDER: Only individuals 17 years and over will be allowed to visit, unless the child is a sibling to an infant on 1E or under exceptional circumstances.
• EXCEPTIONAL CIRCUMSTANCES:
Visitation needs to be arranged with the Nurse Manager/ Charge Nurse prior to the visitation.
• If a child is one of the visitors, the child must remain under the direct supervision of an adult other than the healthcare team.
• Masking is required for anyone with respiratory symptoms or who have a household contact with COVID. If you are a visitor and experiencing a fever, cough, sore throat, etc., we ask that you not visit.
Hurley Medical Center complies with applicable State and Federal civil rights laws. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
Requests for specific caregivers will not be honored if those requests are based on race, color, disability, age, or national origin. Room accommodations will be assigned by the Admitting Office and House Director based on the clinical needs of the patient.
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
N Qualified sign language interpreters
N Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
N Qualified sign language interpreters
N Information written in other languages
If you need these services, contact Hurley Medical Center Language Services at 810.262.7083 or language interpreters@hurleymc.com.
Any patient or visitor who has a complaint of discrimination may contact the Hurley Medical Center Patient Representative or Civil Rights Coordinator, the Michigan Department of Civil Rights (MDCR), or the U.S. Department of Health and Human Services, Office for Civil Rights at: Patient Relations Department: 810.262.9220 Civil Rights Coordinator: 810.262.6131
One Hurley Plaza Flint, MI 48503
810.262.9922 (Fax) discrimination@hurleymc.com
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you. You can contact the Michigan Department of Civil Rights by phone or email at:
Michigan Dept. of Civil Rights
Telephone: 800.482.3604
TTY: 877.878.8464
MDCRServiceCenter@michigan.gov
You can file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf; or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1.800.368.1019, 800.537.7697 (TDD)
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html
FOR INDIVIDUALS WITH LIMITED ENGLISH PROFICIENCY
1.810.262.7083.
1.810.262.7083
1.810.262.7083.
1.810.262.7083.
1.810.262.7083.
1.810.262.7083.
1.810.262.7083.
1.810.262.7083.
1.810.262.7083
1.810.262.7083. 1.810.262.7083. 1.810.262.7083.
1.810.262.7083.
1.810.262.7083.
• Dial 27200 from your room phone or 810.262.7200 from an outside phone.
• Meals are provided “At your request”. There are no set meal times.
• You may call and place an order at any time between 7:00am-7:00pm daily.
• The dietary operator knows your diet and can assist with placing orders according to your physician’s recommended guidelines.
FOR VISITORS & GUESTS:
• MAIN CAFETERIA
MONDAY - FRIDAY
BREAKFAST: 6:30am - 9:30am
LUNCH: 10:30am - 2:30pm
DINNER: 4:30pm - 7:00pm
SATURDAY & SUNDAY
BREAKFAST: 6:30am - 9:30am
LUNCH: 10:30am - 2:00pm
DINNER: 4:30pm - 7:00pm
• LOBBY SHOP
MONDAY- FRIDAY: 10:00am - 5:00pm
SATURDAY: 1:00pm - 4:30pm
• JAZZMAN’S CAFÉ
MONDAY - FRIDAY: 6:30am - 1:30pm & 1:30am - 3:30am (3rd shift)
SATURDAY & SUNDAY CLOSED
Decisions in health care can be challenging and sometimes choices are not straight forward or easy to make. Sometimes patients, family, caregivers, and providers disagree as to what is best. Decision-making can become overwhelming when a healthcare choice also involves an ethical concern - such as a family member’s wish to refuse life sustaining treatment, or a disagreement between family members or other caregivers concerning the best treatment course to pursue. Our Ethics Committee is available to hear such concerns and to provide an advisory opinion. Requests for an ethics consultation may be made by the patient, a family member, the physician, nurse or other staff member.
To find out more, or to request a consultation, call a Patient Representative during regular business hours or ask that the House Director to be notified after hours at 810-262-9000.
Health care is a partnership involving the patient, others involved in the care of the patient, and the medical team. Cooperation and communication are vital for success and our staff is here to help when needed. Please contact your nurse or the manager of the unit or department if you have a concern or complaint. He or she is frequently able to quickly resolve your concerns.
Any patient who believes his or her rights have been violated may file a formal grievance with our Patient Relations Department.
HURLEY PATIENT REPRESENTATIVE: ONE HURLEY PLAZA FLINT, MI 48503
810.262.9220
In addition, additional resources are available, if needed, through the following:
N Department of Licensing and Regulatory Affairs (LARA) Bureau of Community and Health Systems – Facility Complaints 800.882.6006 (toll free) 1.800.882.6006 PO Box 30664 Lansing, MI 48909 Email at: BCHS-Complaints@michigan.gov
N Joint Commission’s Office of Office of Quality and Patient Safety 1.800.994.6610 The Joint Commission Office of Quality Monitoring
One Renaissance Boulevard Oakbrook Terrace, IL 60181 Email at: complaint@jointcommission.org
N Livanta –Beneficiary and Family Center Care – Quality Improvement Organization 10820 Guilford Rd Suite 202 Annapolis Junction, MD 20701-1262 Phone 1-888-524-9900 TTY 1-888-985-8775 www.livantaqio.com
For many patients and their families, spirituality is an important part of healing and wellness.
Through our Spiritual Care Services, Hurley Medical Center demonstrates a commitment to clinical excellence and comprehensive care that embraces each individual’s physical, spiritual, emotional and social needs.
Spiritual Care Services provides 24-hour, on-call access through the services of the Coordinator of Spiritual Care and our volunteer chaplains. As part of the patient-admission process, patients are asked questions regarding spiritual care, including whether they would like to speak to a Hurley chaplain or their own spiritual advisors.
To contact one of our chaplains, patients and families may also tell their nurse or call 810.262.9517. If the need for spiritual care is urgent, please page Spiritual Care Services through the hospital operators.
Our prayer/meditation chapel is located on the main level. From the main lobby go past the blue elevators and turn left into the hallway. The chapel is located on the right and is open 24 hours.
Hurley Recognizes That Patients Have a Right to:
N Participate in the development and implementation of their plan of care.
N Make informed decisions regarding their care.
N Be informed of their health status, involved in care planning and treatment and be able to request or refuse treatment.
N A concerned staff committed to pain prevention and management.
N Be free from seclusion and chemical or physical restraints unless clinically necessary.
N Produce an Advance Directive.
N Have family member or representative and their own physician notified of their admission to the hospital (unless the patient requests that this not be done).
N Personal privacy.
N Receive care in a safe setting.
N Be free from all forms of abuse or harassment.
N Confidential handling of medical records and information.
N Make complaints and recommend changes.
N File a formal grievance if they believe their rights have been violated.
N Information about their bills and available financial assistance.
N Adequate and appropriate care is provided. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
N Speak or meet with clergy of their choice.
N Have access to their own medical records.
N Choose who may visit them during their stay for emotional support (unless concerns arise regarding safety of patients and others).
N Obtain information on Hospital Policies or Rules affecting their care.
Each Hurley Patient is Responsible for:
N Following hospital rules and regulations.
N Providing a complete and accurate medical history
N Communicating with staff members, especially about medical instructions and any complications.
N Working with your doctor and nurse to develop a pain management plan.
N Following physician’s recommendations and advice.
N Notifying staff if instructions or information are unclear.
N Working with your doctor, nurse and case manager to develop a discharge plan.
N Respecting rights of other patients, staff members and hospital property
N Providing accurate financial information.
Medical Records can be picked up in the basement at the Medical Records Office using the Pink elevators.
N Hours of operation are Monday through Friday 8:00 a.m. to 4:30 p.m.
N Picture identification is required.
N Sign a Release of Information Form.
N If record is not extensive, you will receive them the same day at no cost.
N If record is extensive, they may be picked up within 24-48 hours at no cost.
N If record is in excess of 300 pages, request will be sent to our Copy Service and there will be a charge.
N Alternatively, you may request an electronic copy of your medical record.
N If you are unable to come to the department, you can call and we will mail you an authorization in a self-addressed envelope.
N Any other questions can be submitted to our website (webmaster@hurleymc.com).
Please do not bring any valuables such as jewelry, cellphones, cash or even your medication to the Medical Center. Please be aware that any valuables you keep with you are your responsibility. Hurley is not responsible for lost, misplaced or damaged personal property. If this is not possible please secure valuables such as jewelry, cash and credit cards in the hospital safe. If you choose to do this at any time during your hospital stay, please contact your nurse. Any items kept with you during your hospital stay are your responsibility.
Visitors should not use the bathrooms in patient rooms. They are reserved only for patients in order to protect their health. Public restrooms are located throughout the hospital.
For your convenience , we have Credit Union and Bank ATMs, located in the Main Lobby, 1West in the rotunda near the Cafeteria and near the blue elevators on 1West.
You have privacy rights under State and Federal law that protects the privacy and confidentiality of your health information. This law sets rules and limits who can look at and receive your health information.
N Most doctors, nurses, pharmacies, hospitals, clinics, nursing homes and many other healthcare providers
N Health insurance companies, HMOs and most employer group health plans
N Certain government programs that pay for healthcare, such as Medicare and Medicaid
N Information your doctors, nurses and other healthcare providers put in your medical records (paper and electronic)
N Conversations your doctor has with nurses and others regarding your care or treatment
N Information about you in the Medical Center and your billing information
N Most other health information about you held by those who must follow this law
Providers and health insurers who are required to follow this law must comply with your right to:
N Ask to see and get a copy of your health records
N Request corrections be made to your health information
N Receive a notice that tells you how your health information may be used and shared
N Request Restrictions
N Decide if you want to give your permission before your health information can be used or shared for certain purposes, such as for marketing
N Get a report on when and why your health information was shared for certain purposes
N File a complaint
To make sure that your health information is protected in a way that doesn’t interfere with your healthcare, your information can be used and shared:
N For your treatment and care coordination
N To pay doctors and hospitals for your healthcare and help run their businesses
N With your family, relatives, friends or others you identify who are involved with your healthcare or to pay your healthcare bills, unless you object
N To improve quality and safety
N To make sure doctors give good care and nursing homes are clean and safe
N To protect the public’s health, such as by reporting when the flu is in your area
N To make required reports to the police, such as reporting gunshot wounds
N Give your health information to your employer
N Use or share your health information for marketing or advertising purposes
N Share private notes about your mental health counseling sessions
If you believe your health information was used or shared in a way that is not allowed under the privacy law at Hurley Medical Center, or if you weren’t able to exercise your rights at Hurley Medical Center, you can contact our Patient Support Services at 810.262.9890 for privacy complaints, or your health insurance organization. You can also file a complaint with the U.S. government. Go online to www.hhs.gov/ocr/hipaa for more information.
Adapted from U.S. Department of Health & Human Services Office for Civil Rights
We are a patient family centered care unit. We understand how stressful hospitalization can be for you and your child. Our goal is to make sure that your child’s medical and emotional needs are met by including you in the decision making process regarding your child’s treatment.
It is the belief that health care providers, patients, and their families are partners, working together to best meet the needs of the child. Patient and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of care.
Every morning the doctors, nurses, and other members of Hurley’s Pediatric team meet to discuss your child’s plan of care. You and your child are the most important members of the healthcare team and are encouraged and supported in participating in care and decision making at the level you choose, just listening is ok as well.
Family Centered rounds happen daily between 8am-12pm. Rounds may happen at the bedside, in the hallway or by private consultation. When deciding where to have rounds you may want to think about your child’s age, ability to understand adult conversations, feelings about hearing the information, and their reaction to so many people at the bedside.
Hurley Medical Center is a teaching hospital. The “Attending” doctor is your child’s main doctor and is responsible for supervising your child’s care. The “Residents,” Nurse Practitioners (NP’s), and Physician Assistants (PA’s), work under the supervision of your attending doctor as they use their knowledge and skills to care for your child.
During rounds the Attending doctor teaches Residents, Interns, and Medical Students about diagnosing and treating medical conditions, working together with team members to meet the child’s needs, and speaking with families about your child’s health care.
The discussion at rounds will be about your child’s current condition and progress. They will talk about the daily plan of care, overnight issues or changes, new lab/test results, and discharge plans/goals.
The Attending doctor will make the final decision on the plan of care and will ask if you agree.
Write down questions and notes before and during rounds. Listen and add to the medical information presented to you. Ask questions to clearly understand the information and decisions being made.
While you are in the hospital you may overhear information about another patient. Keeping patient information confidential is very important to us. We ask you to help us maintain privacy for every family. If you hear something about another child please keep that information private. Please do not ask staff questions about another patient at Hurley.
Please remember per CDC guidelines for Hurley Medical Center due to COVID-19 the Pediatrics Department is only allowing TWO adult visitors and older at a time. No one under the age of 18 will be allowed to visit unless special permission is obtained. For the health of your child, please encourage visitors who are sick to refrain from visiting until they are well.
Staff reserves the right to deny visitors if it compromises care.
Quiet hours start at 8pm; please turn down TV volume, cell phone volume, and turn down the lights.
Only 1 cot is available for sleeping at night due to limited space. Please refrain from moving furniture and bed/crib.
• All patients under the age of 18 must wear a transmitter band during their entire hospital stay.
• To prevent errors, we will check your ID band every time we give you a medication or draw your blood (day or night) even if we know you well!
• You MUST wear your ID band (and allergy band if appropriate) AT ALL TIMES!
• It is recommended to place your dinner order by 6:30 p.m.
• To place an order for a patient tray please dial 27200 from the patient room phone.
• **If calling from outside the hospital please dial (810) 262-7200
• **Patients may order 3 trays per day (Breakfast, Lunch, and Dinner).
• *The “Nutrition Center” is located in the cross hallway by rooms 203 and 228. The code to enter is 1-3-5. Please feel free to help yourself to anything inside, but we do ask that children are accompanied by an adult (age 18 or older).
• Child & Family Services is available daily at ext. 29576 to bring age appropriate activities to your child.
MyChart is available to all families to access their child’s medical records. If interested, please ask your nurse for more information or call 810-262-9034.
Please share with the team what you think will help your child!
The following image shows a safe sleep environment for baby.
Room share: Give babies their own sleep space in your room, separate from your bed.
Use a firm, flat, and level sleep surface, covered only by a fitted sheet*
Remove everything from baby’s sleep area, except a fitted sheet to cover the mattress. No objects, toys, or other items.
Use a wearable blanket to keep baby warm without blankets in the sleep area.
Make sure baby’s head and face stay uncovered during sleep.
Place babies on their backs to sleep, for naps and at night.
Couches and armchairs are not safe for baby to sleep on alone, with people, or with pets.
Keep baby’s surroundings smoke/vape free.
N Take care of your children and other family members all from one account.
N Request a copy of your medical record or other documents and download it when it is available.
N Share Everywhere– give any provider with a computer and internet temporary, one-time access to your medical record.
N Test Results– Receive timely notification of results for tests you’ve had done and view test results from the past.
N Medications– Review your medication list and instructions for taking each medication, and report medications you’re no longer taking.
N Allergies– Review your allergies and update them as needed.
N Medical History– Review and record your personal and family medical history.
N Message Center– View messages you’ve received from or sent to your healthcare organization, including any attachments.
N Medication Refills– Ask for a prescription renewal and receive notification when your medications are ready
N Request a Referral– Request a referral to see a specialist.
MyChart gives you access to your health information and a direct connection to your care team, with tools to help you actively participate in your care.
MyChart allows you to communicate with your Hurley primary care doctor, access your test results, manage healthcare for you and your loved ones and more.
Activate your MyChart account now and begin to manage your health online with your interactive health record.
To activate, visit: www.mychart.hurleymc.com.
N After Visit Summary®– View details of your past appointments or hospital stays.
N Appointment Scheduling– Schedule an appointment yourself or request to have the clinic contact you.
N eCheck-In– Complete the check-in process from home to save time when you arrive at the clinic. Pay visit copays, verify your medical and insurance information, respond to questionnaires, and electronically sign documents.
N Upcoming Tests and Procedures– Keep track of tests and procedures you need to follow up on.
N Bill Payment– View billing statements and make online payments for your medical bills or visit copays through your bank account or credit card.
N Payment Plans– Set up a payment plan to automatically pay your medical bills each month.
N Insurance Summary– View your insurance coverages, claims, referrals, and benefits information.
N Insurance ID Cards– View a copy of your health insurance card.
Speak up if you have questions or concerns. If you don’t understand, ask again.
N Don’t be afraid to ask about safety. If you’re having surgery, for example, ask the doctor to mark the area that is to be operated on so there is no confusion in the operating room.
N Don’t be afraid to tell the nurse or the doctor if you think you are about to get the wrong medication.
N Don’t be afraid to speak up if a health care provider has called you by the wrong name or you think he or she has confused you with another patient.
N Pay attention to the care you are receiving. Make sure you are getting the right treatments and medications. Do not assume anything.
N Health care workers will introduce themselves when they enter your room. Look for their identification badges. Speak up if you have any question about who is providing your care.
N Notice if your caregivers have cleaned their hands. Hand washing is the most important way to prevent the spread of infections and germs. Don’t be afraid to remind a provider to clean his or her hands.
N Make sure your nurse or doctor confirms your identity by checking your wristband or asking your name before giving you any medication or treatment.
N If there appears to be a subtle change or an emergent or serious concern/problem with the patient anyone may contact the Rapid Response Team by dialing 29776 from a hospital phone or 810.262.9776 when using an outside line. This should also be brought to the attention of your nurse.
When it’s time to be released from the hospital, your physician will authorize a hospital discharge. This doesn’t necessarily mean that you are completely well—it only means that you no longer need hospital services.
Before you leave the hospital, it is very important to know who will be supporting you at home. If you have any concerns about your plan or support, please ask to speak with a discharge planner from the care coordination department right away.
DISCHARGE SUMMARY
This is an overview of why you were in the hospital, which healthcare professionals saw you, what procedures were done, and what medications were prescribed.
MEDICATIONS LIST
This is a listing of what medications you are taking, why, in what dosage, and who prescribed them. Having a list prepared by the hospital is a good way to double-check the information you should already have been keeping track of.
YOUR PRESCRIPTIONS
A prescription for any medications you need. Be sure to fill your prescriptions promptly, so you don’t run out of needed medications.
Make sure you have paperwork that tells you:
N What, if any, dietary restrictions you need to follow & for how long
N What kinds of activities you can and can’t do, and for how long
N How to properly care for any injury or incisions you may have
N What follow-up tests you may need and when you need to schedule them
N What medicines you must take, why, and for how long
N When you need to see your physician
N Any other home-care instructions for your caregiver, such as how to get you in and out of bed, how to use and monitor any equipment, and what signs and symptoms to watch out for
N Telephone numbers to call if you or your caregiver has any questions pertaining to your after-hospital care
When a person is seriously ill, he or she may struggle with a variety of emotions. Family members may experience similar emotions. Patients do not have to cope with these burdens alone. Chaplains are available to walk with patients and provide care for them “mind, body and spirit.” We believe that Spiritual Care is as important as medical care. The chaplain will help the patient find spiritual strength to deal with these emotions.
The Prayer Chapel, located on the main floor near the Green elevators, is always open. The Chapel is stocked with pamphlets concerning the death of a loved one and grieving.
• Spiritual Care support to all floors and departments
• Facilitation and support of religious practices of all faiths and spiritual paths
• Bibles and other holy books, Rosaries and Holy Communion
• Spiritual assessment, intervention and documentation of all patient visits
• Grieving/Emotional Support for patients, visitors and staff
• Non-judgmental listening
• End-of-life decisions
• Crisis Intervention
• Family concerns, etc.
• Emergency Baptism or Blessing
