Hurley Medical Center Patient Guide

PATIENT GUIDE CLINICAL EXCELLENCE. SERVICE TO PEOPLE.

ONE HURLEY PLAZA FLINT, MI 48503 | 810.262.9000 | HURLEYMC.COM | FREE WIFI: HURLEYGUEST

5.2023

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Scan the red QR code to share a review about your positive experience.

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welcome to hurley

UPDATED 5/7/24

visitor policy For the safety of our patients, our staff and YOU, visitor restrictions are as follows:

inpatient & outpatient- 2 visitors at a time • ADULT, OBSTETRIC & PEDIATRIC PATIENTS: Two adult visitors at a time in the patient’s room.

• NICU PATIENTS: Two designated banded visitors will be established upon admission. Only two visitors at the bedside at one time, one of the banded visitors must be present.

No visitors under the age of 17.

• 1E BIRTHING CENTER POSTPARTUM PATIENTS may have a sibling under the age of 17 to the infant visit.

- Sibling visitors are included as one of the two visitors allowed at any given time.

- Any additional siblings need to be under direct supervision of an adult caregiver in an approved waiting area.

covid inpatient visitors • OBSTETRIC & PEDIATRIC COVID INPATIENTS: Two adult designated visitors are established upon admission and cannot be changed for the duration of the admission.

• ADULT COVID INPATIENTS: One adult designated visitor per day, up to 4 consecutive hours each day.

• CHILDREN VISITORS: Only individuals 17 years and over will be allowed to visit, unless the child is a sibling to an infant on 1E or under exceptional circumstances. If a child is one of the visitors, the child must remain under the direct supervision of an adult other than the healthcare team.

• MASKING: Masking is required for anyone with respiratory symptoms or who have a household contact with COVID. If you are a visitor and experiencing a fever, cough, sore throat, etc., we ask that you not visit.

visitation hours 8:00am–8:00pm EXCEPTIONAL CIRCUMSTANCES: Visitation needs to be arranged with the Nurse Manager/Charge Nurse prior to the visitation.

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N O N - D I S C R I M I N AT I O N S TAT E M E N T & A C C E S S I B I L I T Y

DISCRIMINATION IS AGAINST THE LAW

Hurley Medical Center complies with applicable State and Federal civil rights laws. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

Requests for specific caregivers will not be honored if those requests are based on race, color, disability, age, or national origin. Room accommodations will be assigned by the Admitting Office and House Director based on the clinical needs of the patient.

HURLEY MEDICAL CENTER:

Provides free aids and services to people with disabilities to communicate effectively with us, such as: N Qualified sign language interpreters N Written information in other formats (large print, audio, accessible electronic formats, other formats) Provides free language services to people whose primary language is not English, such as: N Qualified sign language interpreters N Information written in other languages If you need these services, contact Hurley Medical Center Language Services at 810.262.7083 or language interpreters@hurleymc.com.

You can file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf; or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1.800.368.1019, 800.537.7697 (TDD) Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html

Any patient or visitor who has a complaint of discrimination may contact the Hurley Medical Center Patient Representative or Civil Rights Coordinator, the Michigan Department of Civil Rights (MDCR), or the U.S. Department of Health and Human Services, Office for Civil Rights at: Patient Relations Department: 810.262.9220 Civil Rights Coordinator: 810.262.6131 One Hurley Plaza Flint, MI 48503 810.262.9922 (Fax) discrimination@hurleymc.com You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you. You can contact the Michigan Department of Civil Rights by phone or email at: Michigan Dept. of Civil Rights Telephone: 800.482.3604 TTY: 877.878.8464 MDCRServiceCenter@michigan.gov

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L A N G U A G E A S S I S TA N C E S E R V I C E S FOR INDIVIDUALS WITH LIMITED ENGLISH PROFICIENCY

1.810.262.7083.

1.810.262.7083.

1.810.262.7083 1.810.262.7083.

1.810.262.7083.

1.810.262.7083.

1.810.262.7083.

1.810.262.7083.

1.810.262.7083.

1.810.262.7083.

1.810.262.7083

1.810.262.7083.

1.810.262.7083.

1.810.262.7083.

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FOOD SERVICE FOR PATIENTS, CALL 27200 • • • •

Dial 27200 from your room phone or 810.262.7200 from an outside phone.

Meals are provided “At your request”. There are no set meal times.

You may call and place an order at any time between 7:00am-7:00pm daily.

The dietary operator knows your diet and can assist with placing orders according to your physician’s recommended guidelines.

FOR VISITORS & GUESTS: •

MAIN CAFETERIA MONDAY - FRIDAY BREAKFAST: 6:30am - 9:30am LUNCH: 10:30am - 2:30pm DINNER: 4:30pm - 7:00pm SATURDAY & SUNDAY BREAKFAST: 6:30am - 9:30am LUNCH: 10:30am - 2:00pm DINNER: 4:30pm - 7:00pm

•

LOBBY SHOP MONDAY- FRIDAY: 10:00am - 5:00pm SATURDAY: 1:00pm - 4:30pm

•

JAZZMAN’S CAFÉ MONDAY - FRIDAY: 6:30am - 1:30pm & 1:30am - 3:30am (3rd shift) SATURDAY & SUNDAY CLOSED

TUESDAY - THURSDAY 1:30am - 3:30am (3rd shift)

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TV CHANNEL LISTING 3

Program Guide

81

ESNWS - ESPN News

5

WNEM

82

ESPNU

12

WJRT ABC 12

83

ESPN2

14

WFFC Timeless TV

84

Food Network

14.1

Shaken Baby Syndrome Education

85

Fox News

15.1

Hurley Children’s Miracle Network

86

FoxS1 - Fox Sports

19

WDCQ PBS

87

FoxD - Fox Sports Detroit

19.1

Hurley Blood Clot Prevention

88

FRFM- FreeForm

25

NBC

89

HLN- CNN Headline News

45.1

Hurley Dietary

90

HGTV

49

WAQP TCT Tri-State Christian

91

Lifetime

54

CW

92

MTV

55

WSMH Fox 66

93

NatGeo- National Geographic

67

ALMA TV (Spanish)

94

NICK - Nickelodeon

68

AMC

95

NICKW- Nickelodeon West

69

Baby First TV

96

SiriusXM Music- Top40

70

BTN: Big Ten Network

97

TBS

71

Bravo

98

TLC

72

Cartoon Network

99

TNT

73

CTVN: Cornerstone Television

100

TRV- Travel Channel

74

CMT: Country Music Television

101

USA

75

CNN

102

MotorTrend Television

76

Comedy Central

103

VH1

77

Discovery

104

Weather

78

Disney Channel

105

WE

79

E!

106

Paramount

80

ESPN

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OUR COMMITMENT TO CARE ETHICS COMMITTEE

Decisions in health care can be challenging and sometimes choices are not straight forward or easy to make. Sometimes patients, family, caregivers, and providers disagree as to what is best. Decision-making can become overwhelming when a healthcare choice also involves an ethical concern - such as a family member’s wish to refuse life sustaining treatment, or a disagreement between family members or other caregivers concerning the best treatment course to pursue. Our Ethics Committee is available to hear such concerns and to provide an advisory opinion. Requests for an ethics consultation may be made by the patient, a family member, the physician, nurse or other staff member.

To find out more, or to request a consultation, call a Patient Representative during regular business hours or ask that the House Director to be notified after hours at 810-262-9000.

WORKING TOGETHER

Health care is a partnership involving the patient, others involved in the care of the patient, and the medical team.

Cooperation and communication are vital for success and our staff is here to help when needed. Please contact your nurse or the manager of the unit or department if you have a concern or complaint. He or she is frequently able to quickly resolve your concerns.

Any patient who believes his or her rights have been violated may file a formal grievance with our Patient Relations Department.

SPIRITUAL CARE SERVICES

For many patients and their families, spirituality is an important part of healing and wellness.

Through our Spiritual Care Services, Hurley Medical Center demonstrates a commitment to clinical excellence and comprehensive care that embraces each individual’s physical, spiritual, emotional and social needs.

Spiritual Care Services provides 24-hour, on-call access through the services of the Coordinator of Spiritual Care and our volunteer chaplains. As part of the patient-admission process, patients are asked questions regarding spiritual care, including whether they would like to speak to a Hurley chaplain or their own spiritual advisors.

To contact one of our chaplains, patients and families may also tell their nurse or call 810.262.9517. If the need for spiritual care is urgent, please page Spiritual Care Services through the hospital operators.

PRAYER CHAPEL

Our prayer/meditation chapel is located on the main level.

From the main lobby go past the blue elevators and turn left into the hallway. The chapel is located on the right and is open 24 hours.

HURLEY PATIENT REPRESENTATIVE: ONE HURLEY PLAZA FLINT, MI 48503 810.262.9220

In addition, additional resources are available, if needed, through the following: N Department of Licensing and Regulatory Affairs (LARA) Bureau of Community and Health Systems – Facility Complaints 800.882.6006 (toll free) 1.800.882.6006 PO Box 30664 Lansing, MI 48909 Email at: BCHS-Complaints@michigan.gov N Joint Commission’s Office of Office of Quality and Patient Safety 1.800.994.6610 The Joint Commission Office of Quality Monitoring One Renaissance Boulevard Oakbrook Terrace, IL 60181 Email at: complaint@jointcommission.org N Livanta –Beneficiary and Family Center Care – Quality Improvement Organization 10820 Guilford Rd Suite 202 Annapolis Junction, MD 20701-1262 Phone 1-888-524-9900 TTY 1-888-985-8775 www.livantaqio.com

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RIGHTS & RESPONSIBILITIES PATIENT RIGHTS Hurley Recognizes That Patients Have a Right to: N Participate in the development and implementation of their

plan of care.

N Make informed decisions regarding their care.

N Be informed of their health status, involved in care planning and treatment and be able to request or refuse treatment.

N A concerned staff committed to pain prevention and management.

N Be free from seclusion and chemical or physical restraints unless clinically necessary.

N Produce an Advance Directive.

N Have family member or representative and their own physician notified of their admission to the hospital (unless the patient requests that this not be done).

N Personal privacy.

N Receive care in a safe setting.

N Be free from all forms of abuse or harassment.

N Confidential handling of medical records and information.

N Make complaints and recommend changes.

N File a formal grievance if they believe their rights have been violated.

N Information about their bills and available financial assistance.

N Adequate and appropriate care is provided. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

N Speak or meet with clergy of their choice.

N Have access to their own medical records.

N Choose who may visit them during their stay for emotional support (unless concerns arise regarding safety of patients and others).

N Obtain information on Hospital Policies or Rules affecting their care.

PATIENT RESPONSIBILITIES

Each Hurley Patient is Responsible for: N Following hospital rules and regulations.

N Providing a complete and accurate medical history N Communicating with staff members, especially about medical instructions and any complications.

N Working with your doctor and nurse to develop a pain management plan.

N Following physician’s recommendations and advice.

N Notifying staff if instructions or information are unclear.

N Working with your doctor, nurse and case manager to develop a discharge plan.

N Respecting rights of other patients, staff members and hospital property N Providing accurate financial information.

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HOW DO I GET COPIES OF MY MEDICAL RECORDS?

Medical Records can be picked up in the basement at the Medical Records Office using the Pink elevators.

N Hours of operation are Monday through Friday

8:00 a.m. to 4:30 p.m.

N Picture identification is required.

N Sign a Release of Information Form.

N If record is not extensive, you will receive them the same

day at no cost.

N If record is extensive, they may be picked up within 24-48

hours at no cost.

N If record is in excess of 300 pages, request will be sent to our Copy Service and there will be a charge.

N Alternatively, you may request an electronic copy of your medical record.

N If you are unable to come to the department, you can call and we will mail you an authorization in a self-addressed envelope.

N Any other questions can be submitted to our website (webmaster@hurleymc.com).

LEAVE YOUR VALUABLES AT HOME

Please do not bring any valuables such as jewelry, cellphones, cash or even your medication to the Medical Center. Please be aware that any valuables you keep with you are your responsibility. Hurley is not responsible for lost, misplaced or damaged personal property. If this is not possible please secure valuables such as jewelry, cash and credit cards in the hospital safe. If you choose to do this at any time during your hospital stay, please contact your nurse. Any items kept with you during your hospital stay are your responsibility.

PUBLIC RESTROOMS

Visitors should not use the bathrooms in patient rooms. They are reserved only for patients in order to protect their health.

Public restrooms are located throughout the hospital.

ATM

For your convenience , we have Credit Union and Bank ATMs, located in the Main Lobby, 1West in the rotunda near the Cafeteria and near the blue elevators on 1West.

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Y O U R P R I VA C Y & I N F O R M AT I O N You have privacy rights under State and Federal law that protects the privacy and confidentiality of your health information. This law sets rules and limits who can look at and receive your health information.

To make sure that your health information is protected in a way that doesn’t interfere with your healthcare, your information can be used and shared: N For your treatment and care coordination

WHO MUST FOLLOW THIS LAW? N Most doctors, nurses, pharmacies, hospitals, clinics,

nursing homes and many other healthcare providers

N Health insurance companies, HMOs and most employer

group health plans

N Certain government programs that pay for healthcare, such

as Medicare and Medicaid

WHAT INFORMATION IS PROTECTED? N Information your doctors, nurses and other healthcare

providers put in your medical records (paper and electronic) N Conversations your doctor has with nurses and others regarding your care or treatment N Information about you in the Medical Center and your billing information N Most other health information about you held by those who must follow this law

YOU HAVE RIGHTS OVER YOUR HEALTH INFORMATION

Providers and health insurers who are required to follow this law must comply with your right to: N Ask to see and get a copy of your health records N Request corrections be made to your health information N Receive a notice that tells you how your health information

may be used and shared

N To pay doctors and hospitals for your healthcare and help

run their businesses

N With your family, relatives, friends or others you identify

who are involved with your healthcare or to pay your healthcare bills, unless you object N To improve quality and safety N To make sure doctors give good care and nursing homes are clean and safe N To protect the public’s health, such as by reporting when the flu is in your area N To make required reports to the police, such as reporting gunshot wounds

WITHOUT YOUR WRITTEN PERMISSION, YOUR PROVIDER CANNOT: N Give your health information to your employer N Use or share your health information for marketing or

advertising purposes

N Share private notes about your mental health counseling

sessions

If you believe your health information was used or shared in a way that is not allowed under the privacy law at Hurley Medical Center, or if you weren’t able to exercise your rights at Hurley Medical Center, you can contact our Patient Support Services at 810.262.9890 for privacy complaints, or your health insurance organization. You can also file a complaint with the U.S. government. Go online to www.hhs.gov/ocr/hipaa for more information.

N Request Restrictions N Decide if you want to give your permission before your

health information can be used or shared for certain purposes, such as for marketing N Get a report on when and why your health information was shared for certain purposes N File a complaint

Adapted from U.S. Department of Health & Human Services Office for Civil Rights

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F O R P E D I AT R I C PAT I E N T S

We are a patient family centered care unit.

We understand how stressful hospitalization can be for you and your child. Our goal is to make sure that your child’s medical and emotional needs are met by including you in the decision making process regarding your child’s treatment.

WHAT IS PATIENT FAMILY CENTERED CARE?

It is the belief that health care providers, patients, and their families are partners, working together to best meet the needs of the child. Patient and family knowledge, values, beliefs, and cultural backgrounds are incorporated into the planning and delivery of care.

WHAT IS FAMILY CENTERED ROUNDS?

Every morning the doctors, nurses, and other members of Hurley’s Pediatric team meet to discuss your child’s plan of care. You and your child are the most important members of the healthcare team and are encouraged and supported in participating in care and decision making at the level you choose, just listening is ok as well.

WHEN AND WHERE DO ROUNDS HAPPEN?

Family Centered rounds happen daily between 8am-12pm.

Rounds may happen at the bedside, in the hallway or by private consultation. When deciding where to have rounds you may want to think about your child’s age, ability to understand adult conversations, feelings about hearing the information, and their reaction to so many people at the bedside.

WHY ARE THERE SO MANY DOCTORS PRESENT DURING ROUNDS?

Hurley Medical Center is a teaching hospital. The “Attending” doctor is your child’s main doctor and is responsible for supervising your child’s care. The “Residents,” Nurse Practitioners (NP’s), and Physician Assistants (PA’s), work under the supervision of your attending doctor as they use their knowledge and skills to care for your child.

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During rounds the Attending doctor teaches Residents, Interns, and Medical Students about diagnosing and treating medical conditions, working together with team members to meet the child’s needs, and speaking with families about your child’s health care.

WHAT IS DISCUSSED AT ROUNDS?

The discussion at rounds will be about your child’s current condition and progress. They will talk about the daily plan of care, overnight issues or changes, new lab/test results, and discharge plans/goals.

The Attending doctor will make the final decision on the plan of care and will ask if you agree.

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F O R P E D I AT R I C PAT I E N T S

WHAT IS YOUR ROLE DURING ROUNDS?

Write down questions and notes before and during rounds.

Listen and add to the medical information presented to you.

Ask questions to clearly understand the information and decisions being made.

PRIVACY/CONFIDENTIALITY:

While you are in the hospital you may overhear information about another patient. Keeping patient information confidential is very important to us. We ask you to help us maintain privacy for every family. If you hear something about another child please keep that information private. Please do not ask staff questions about another patient at Hurley.

Please remember per CDC guidelines for Hurley Medical Center due to COVID-19 the Pediatrics Department is only allowing TWO adult visitors and older at a time. No one under the age of 18 will be allowed to visit unless special permission is obtained. For the health of your child, please encourage visitors who are sick to refrain from visiting until they are well.

Staff reserves the right to deny visitors if it compromises care.

Quiet hours start at 8pm; please turn down TV volume, cell phone volume, and turn down the lights.

ORDERING MEALS •

It is recommended to place your dinner order by 6:30 p.m.

•

To place an order for a patient tray please dial 27200 from the patient room phone.

•

**If calling from outside the hospital please dial (810) 262-7200

•

**Patients may order 3 trays per day (Breakfast, Lunch, and Dinner).

•

*The “Nutrition Center” is located in the cross hallway by rooms 203 and 228. The code to enter is 1-3-5.

Please feel free to help yourself to anything inside, but we do ask that children are accompanied by an adult (age 18 or older).

Only 1 cot is available for sleeping at night due to limited space. Please refrain from moving furniture and bed/crib.

PATIENT SAFETY IS OUR #1 PRIORITY •

All patients under the age of 18 must wear a transmitter band during their entire hospital stay.

•

To prevent errors, we will check your ID band every time we give you a medication or draw your blood (day or night) even if we know you well!

•

You MUST wear your ID band (and allergy band if appropriate) AT ALL TIMES!

CHILD FAMILY SERVICES •

Child & Family Services is available daily at ext. 29576 to bring age appropriate activities to your child.

MYCHART MyChart is available to all families to access their child’s medical records. If interested, please ask your nurse for more information or call 810-262-9034.

Please share with the team what you think will help your child!

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F O R P E D I AT R I C PAT I E N T S

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WHAT DOES A SAFE SLEEP ENVIRONMENT LOOK LIKE? The following image shows a safe sleep environment for baby.

Room share: Give babies their own sleep space in your room, separate from your bed.

Use a firm, flat, and level sleep surface, covered only by a fitted sheet*.

Remove everything from baby’s sleep area, except a fitted sheet to cover the mattress.

No objects, toys, or other items.

Use a wearable blanket to keep baby warm without blankets in the sleep area.

Place babies on their backs to sleep, for naps and at night.

Couches and armchairs are not safe for baby to sleep on alone, with people, or with pets.

Keep baby’s surroundings smoke/vape free.

Make sure baby’s head and face stay uncovered during sleep.

The Consumer Product Safety Commission sets safety standards for infant sleep surfaces (such as a mattress) and sleep spaces (like a crib).

Visithurleymc.com https://www.cpsc.gov/SafeSleep to learn more.

*

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MANAGE WITH MYCHART MYCHART ACCOUNT

MyChart gives you access to your health information and a direct connection to your care team, with tools to help you actively participate in your care.

MyChart allows you to communicate with your Hurley primary care doctor, access your test results, manage healthcare for you and your loved ones and more.

Activate your MyChart account now and begin to manage your health online with your interactive health record.

To activate, visit: www.mychart.hurleymc.com.

WHAT CAN YOU DO WITH MY CHART? CONNECTING & SHARING:

SCHEDULING AND APPOINTMENTS

N Take care of your children and other family members all

N After Visit Summary®– View details of your past

N Request a copy of your medical record or other documents

N Appointment Scheduling– Schedule an appointment

N Share Everywhere– give any provider with a computer

N eCheck-In– Complete the check-in process from home to

HEALTH

N Upcoming Tests and Procedures– Keep track of tests and

from one account.

and download it when it is available.

and internet temporary, one-time access to your medical record.

N Test Results– Receive timely notification of results for tests

appointments or hospital stays.

yourself or request to have the clinic contact you.

save time when you arrive at the clinic. Pay visit copays, verify your medical and insurance information, respond to questionnaires, and electronically sign documents. procedures you need to follow up on.

you’ve had done and view test results from the past.

N Medications– Review your medication list and instructions

for taking each medication, and report medications you’re no longer taking.

N Allergies– Review your allergies and update them as

needed.

N Medical History– Review and record your personal and

family medical history.

MESSAGING N Message Center– View messages you’ve received from

PAYMENT AND INSURANCE N Bill Payment– View billing statements and make online

payments for your medical bills or visit copays through your bank account or credit card.

N Payment Plans– Set up a payment plan to automatically

pay your medical bills each month.

N Insurance Summary– View your insurance coverages,

claims, referrals, and benefits information.

N Insurance ID Cards– View a copy of your health insurance

card.

or sent to your healthcare organization, including any attachments.

N Medication Refills– Ask for a prescription renewal and

receive notification when your medications are ready

N Request a Referral– Request a referral to see a specialist.

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SCAN THE QR TO DOWNLOAD THE MYCHART APP ON YOUR PHONE

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SPEAK UP! OUR HEALTHCARE PARTNERSHIP BEGINS WITH YOU & OUR HEALTH CARE TEAM Speak up if you have questions or concerns. If you don’t understand, ask again.

N Don’t be afraid to ask about safety. If you’re having

N Notice if your caregivers have cleaned their hands. Hand

N Don’t be afraid to tell the nurse or the doctor if you think

N Make sure your nurse or doctor confirms your identity

surgery, for example, ask the doctor to mark the area that is to be operated on so there is no confusion in the operating room. you are about to get the wrong medication.

N Don’t be afraid to speak up if a health care provider has

called you by the wrong name or you think he or she has confused you with another patient.

N Pay attention to the care you are receiving. Make sure you

are getting the right treatments and medications. Do not assume anything.

washing is the most important way to prevent the spread of infections and germs. Don’t be afraid to remind a provider to clean his or her hands. by checking your wristband or asking your name before giving you any medication or treatment.

N If there appears to be a subtle change or an emergent

or serious concern/problem with the patient anyone may contact the Rapid Response Team by dialing 29776 from a hospital phone or 810.262.9776 when using an outside line. This should also be brought to the attention of your nurse.

N Health care workers will introduce themselves when they

enter your room. Look for their identification badges.

Speak up if you have any question about who is providing your care.

D O N ’ T L E AV E U N T I L . . .

When it’s time to be released from the hospital, your physician will authorize a hospital discharge. This doesn’t necessarily mean that you are completely well—it only means that you no longer need hospital services.

Before you leave the hospital, it is very important to know who will be supporting you at home. If you have any concerns about your plan or support, please ask to speak with a discharge planner from the care coordination department right away.

BEFORE YOU LEAVE, MAKE SURE YOU HAVE: DISCHARGE SUMMARY

This is an overview of why you were in the hospital, which healthcare professionals saw you, what procedures were done, and what medications were prescribed.

MEDICATIONS LIST

This is a listing of what medications you are taking, why, in what dosage, and who prescribed them. Having a list prepared by the hospital is a good way to double-check the information you should already have been keeping track of.

YOUR PRESCRIPTIONS

A prescription for any medications you need. Be sure to fill your prescriptions promptly, so you don’t run out of needed medications.

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FOLLOW-UP CARE INSTRUCTIONS

Make sure you have paperwork that tells you: N What, if any, dietary restrictions you need to follow & for how long N What kinds of activities you can and can’t do, and for how long N How to properly care for any injury or incisions you may have N What follow-up tests you may need and when you need to schedule them N What medicines you must take, why, and for how long N When you need to see your physician N Any other home-care instructions for your caregiver, such as how to get you in and out of bed, how to use and monitor any equipment, and what signs and symptoms to watch out for N Telephone numbers to call if you or your caregiver has any questions pertaining to your after-hospital care

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hurley medical center

spiritual care services Providing Care for Mind, Body & Spirit When a person is seriously ill, he or she may struggle with a variety of emotions. Family members may experience similar emotions. Patients do not have to cope with these burdens alone. Chaplains are available to walk with patients and provide care for them “mind, body and spirit.” We believe that Spiritual Care is as important as medical care. The chaplain will help the patient find spiritual strength to deal with these emotions.

Prayer Chapel The Prayer Chapel, located on the main floor near the Green elevators, is always open. The Chapel is stocked with pamphlets concerning the death of a loved one and grieving.

Spiritual Care Office Monday-Friday 8:30am–4:30pm, call 810.262.9517, or call the Operator at 810.262.9000

The Spiritual Care Team Provides: • • • • • • • • • •

Spiritual Care support to all floors and departments Facilitation and support of religious practices of all faiths and spiritual paths Bibles and other holy books, Rosaries and Holy Communion Spiritual assessment, intervention and documentation of all patient visits Grieving/Emotional Support for patients, visitors and staff Non-judgmental listening End-of-life decisions Crisis Intervention Family concerns, etc.

Emergency Baptism or Blessing

for an on-call Chaplain, available 24 hours a day, 7 days a week.

810.262.9000 | hurleymc.com

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You may receive a survey by phone, mail, email or text.

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SCAN THE QR CODE TO VIEW T H E PAT I E N T G U I D E O N Y O U R OWN DEVICE

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