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NON-DISCRIMINATION STATEMENT & ACCESSIBILITY

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from Hurley Medical Center Patient Guide, page 3

Article from: Hurley Medical Center Patient Guide
INPATIENT VISITATION HOURS

Discrimination Is Against The Law

Hurley Medical Center complies with applicable State and Federal civil rights laws. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

Requests for specific caregivers will not be honored if those requests are based on race, color, disability, age, or national origin. Room accommodations will be assigned by the Admitting Office and House Director based on the clinical needs of the patient.

HURLEY MEDICAL CENTER:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

N Qualified sign language interpreters

N Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

N Qualified sign language interpreters

N Information written in other languages

If you need these services, contact Hurley Medical Center Language Services at 810.262.7083 or language interpreters@hurleymc.com.

Any patient or visitor who has a complaint of discrimination may contact the Hurley Medical Center Patient Representative or Civil Rights Coordinator, the Michigan Department of Civil Rights (MDCR), or the U.S. Department of Health and Human Services, Office for Civil Rights at: Patient Relations Department: 810.262.9220

Civil Rights Coordinator: 810.262.6131

One Hurley Plaza Flint, MI 48503

810.262.9922 (Fax) discrimination@hurleymc.com

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you. You can contact the Michigan Department of Civil Rights by phone or email at: Michigan Dept. of Civil Rights

Telephone: 800.482.3604

TTY: 877.878.8464

MDCRServiceCenter@michigan.gov

You can file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf; or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201

1.800.368.1019, 800.537.7697 (TDD)

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html

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Hurley Medical Center Patient Guide

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