OUR COMMITMENT TO CARE

Decisions in health care can be challenging and sometimes choices are not straight forward or easy to make. Sometimes patients, family, caregivers, and providers disagree as to what is best. Decision-making can become overwhelming when a healthcare choice also involves an ethical concern - such as a family member’s wish to refuse life sustaining treatment, or a disagreement between family members or other caregivers concerning the best treatment course to pursue. Our Ethics Committee is available to hear such concerns and to provide an advisory opinion. Requests for an ethics consultation may be made by the patient, a family member, the physician, nurse or other staff member.

To find out more, or to request a consultation, call a Patient Representative during regular business hours or ask that the House Director to be notified after hours at 810-262-9000.

Health care is a partnership involving the patient, others involved in the care of the patient, and the medical team. Cooperation and communication are vital for success and our staff is here to help when needed. Please contact your nurse or the manager of the unit or department if you have a concern or complaint. He or she is frequently able to quickly resolve your concerns.

Any patient who believes his or her rights have been violated may file a formal grievance with our Patient Relations Department.

HURLEY PATIENT REPRESENTATIVE:

ONE HURLEY PLAZA FLINT, MI 48503 810.262.9220

In addition, additional resources are available, if needed, through the following:

N Department of Licensing and Regulatory Affairs (LARA) Bureau of Community and Health Systems – Facility Complaints 800.882.6006 (toll free) 1.800.882.6006

PO Box 30664 Lansing, MI 48909

Email at: BCHS-Complaints@michigan.gov

N Joint Commission’s

Office of Office of Quality and Patient Safety

The Joint Commission

Office of Quality Monitoring

1.800.994.6610

One Renaissance Boulevard Oakbrook Terrace, IL 60181

Email at: complaint@jointcommission.org

N Livanta –Beneficiary and Family Center Care – Quality Improvement Organization

10820 Guilford Rd Suite 202 Annapolis Junction, MD 20701-1262

Phone 1-888-524-9900

TTY 1-888-985-8775 www.livantaqio.com

For many patients and their families, spirituality is an important part of healing and wellness.

Through our Spiritual Care Services, Hurley Medical Center demonstrates a commitment to clinical excellence and comprehensive care that embraces each individual’s physical, spiritual, emotional and social needs.

Spiritual Care Services provides 24-hour, on-call access through the services of the Coordinator of Spiritual Care and our volunteer chaplains. As part of the patient-admission process, patients are asked questions regarding spiritual care, including whether they would like to speak to a Hurley chaplain or their own spiritual advisors.

To contact one of our chaplains, patients and families may also tell their nurse or call 810.262.9517. If the need for spiritual care is urgent, please page Spiritual Care Services through the hospital operators.

Our prayer/meditation chapel is located on the main level. From the main lobby go past the blue elevators and turn left into the hallway. The chapel is located on the right and is open 24 hours.