RIGHTS & RESPONSIBILITIES

Hurley Recognizes That Patients Have a Right to:

N Participate in the development and implementation of their plan of care.

N Make informed decisions regarding their care.

N Be informed of their health status, involved in care planning and treatment and be able to request or refuse treatment.

N A concerned staff committed to pain prevention and management.

N Be free from seclusion and chemical or physical restraints unless clinically necessary.

N Produce an Advance Directive.

N Have family member or representative and their own physician notified of their admission to the hospital (unless the patient requests that this not be done).

N Personal privacy.

N Receive care in a safe setting.

N Be free from all forms of abuse or harassment.

N Confidential handling of medical records and information.

N Make complaints and recommend changes.

N File a formal grievance if they believe their rights have been violated.

N Information about their bills and available financial assistance.

N Adequate and appropriate care is provided. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.

N Speak or meet with clergy of their choice.

N Have access to their own medical records.

N Choose who may visit them during their stay for emotional support (unless concerns arise regarding safety of patients and others).

N Obtain information on Hospital Policies or Rules affecting their care.

Each Hurley Patient is Responsible for:

N Following hospital rules and regulations.

N Providing a complete and accurate medical history

N Communicating with staff members, especially about medical instructions and any complications.

N Working with your doctor and nurse to develop a pain management plan.

N Following physician’s recommendations and advice.

N Notifying staff if instructions or information are unclear.

N Working with your doctor, nurse and case manager to develop a discharge plan.

N Respecting rights of other patients, staff members and hospital property

N Providing accurate financial information.

Medical Records can be picked up in the basement at the Medical Records Office using the Pink elevators.

N Hours of operation are Monday through Friday 8:00 a.m. to 4:30 p.m.

N Picture identification is required.

N Sign a Release of Information Form.

N If record is not extensive, you will receive them the same day at no cost.

N If record is extensive, they may be picked up within 24-48 hours at no cost.

N If record is in excess of 300 pages, request will be sent to our Copy Service and there will be a charge.

N Alternatively, you may request an electronic copy of your medical record.

N If you are unable to come to the department, you can call and we will mail you an authorization in a self-addressed envelope.

N Any other questions can be submitted to our website (webmaster@hurleymc.com).

Please do not bring any valuables such as jewelry, cellphones, cash or even your medication to the Medical Center. Please be aware that any valuables you keep with you are your responsibility. Hurley is not responsible for lost, misplaced or damaged personal property. If this is not possible please secure valuables such as jewelry, cash and credit cards in the hospital safe. If you choose to do this at any time during your hospital stay, please contact your nurse. Any items kept with you during your hospital stay are your responsibility.

Visitors should not use the bathrooms in patient rooms. They are reserved only for patients in order to protect their health. Public restrooms are located throughout the hospital.

For your convenience , we have Credit Union and Bank ATMs, located in the Main Lobby, 1West in the rotunda near the Cafeteria and near the blue elevators on 1West.