What’s Happening Hawthorne?!
September - October 2025
Our Values
Build Community
We believe in the power of community to transform lives. At Hawthorne, we actively foster environments that promote social interaction, collaboration, and a shared sense of purpose.
Be The Difference
Making a difference starts with you. We encourage personal growth, philanthropy, and community involvement, empowering each team member to be a positive force for change.
Do The Right Thing
Integrity is the compass guiding our decisions at Hawthorne. We believe in doing what is right, even when no one is watching, fostering a culture where honesty and fairness are a key to success.
Be Accountable
Accountability is the foundation of trust. At Hawthorne, we communicate openly, admit mistakes, and take swift action to rectify any issues, reinforcing our commitment to accountability.
Stay Authentic
We believe in being real and relatable. Authenticity at Hawthorne means embracing imperfections, learning from mistakes, and continuously growing together.
Be Kind
In all things, we lead with kindness, always striving to leave others better than we found them.
HAWTHORNE BUSINESS UPDATES
Hawthorne Is Growing!
We’re excited to welcome four exceptional communities to the Hawthorne family, expanding our footprint across North Carolina with 770 new apartment homes. Each community brings its own charm, local connection, and opportunity to deliver the Hawthorne experience—where care, comfort, and community come standard.
The Wilmont at Hendersonville
Nestled in the scenic Blue Ridge foothills, The Wilmont at Hendersonville offers 300 brand-new, thoughtfully designed apartment homes that blend small-town charm with modern mountain living. Residents enjoy easy access to Hendersonville’s vibrant downtown, local trails, and welcoming community atmosphere.
Encore at Heritage
Located in the heart of Wake Forest, Encore at Heritage features 182 apartment homes surrounded by walkable shops, parks, and dining. It’s a community that perfectly balances suburban ease and Raleigh-area energy—ideal for residents seeking connection, comfort, and convenience.
Thirteen08
A boutique-style community located in Greenville, NC. Thirteen08 offers just 60 apartment homes, creating an intimate and connected living experience. Residents love its close-knit feel, local character, and proximity to ECU, Uptown Greenville, and the area’s thriving restaurant scene.
The Arbors at Morehead City
Set along North Carolina’s Crystal Coast, The Arbors at Morehead City features 228 spacious apartment homes with coastal-inspired comfort and charm. With beaches, marinas, and waterfront dining just minutes away, it’s a true destination for relaxed, resort-style living.
Thirteen08
The Arbors at Morehead City
Encore at Heritage
The Wilmont at Hendersonville
New Development Spotlight
Hawthorne at Traditions: A Grand Lifestyle in Wake Forest, NC
Nestled in the heart of Wake Forest, North Carolina, Hawthorne at Traditions offers a vibrant blend of small-town charm and modern convenience. Just minutes from downtown and a short drive to Raleigh, this community is perfectly positioned for comfort, connection, and everyday ease.
Residents can choose from spacious one-, two-, and three-bedroom apartment homes, each designed with open-concept layouts and upscale finishes. The amenity experience is just as thoughtfully crafted. Neighbors enjoy a saltwater swimming pool with a poolside cabana, a resident podcasting studio, and a golf and sports simulator. Private yoga and meditation rooms offer space to recharge, while the wine lounge and complimentary wine station provide a relaxing place to gather. The community also features a poker and card lounge, a gift-wrapping studio, and a creative maker’s space for those who love to create and connect.
Move-ins at Hawthorne at Traditions began in late 2024, and the property is already over 72% leased and 66% occupied. The team officially welcomed Residents during a grand opening celebration in September, and the community has already begun to thrive. With a focus on lifestyle, wellness, and connection, Hawthorne at Traditions is more than just a place to live…it’s a place to belong.
A huge shoutout to the on-site team for bringing this vision to life and creating a truly exceptional Hawthorne Experience.
CHECK IT OUT HERE!
On-Demand Webinars
Whether you want to learn about a new topic, sharpen your existing skills, or continue your career development, Hawthorne has you covered! There are over 50 webinar recordings available for you at any time and suited for every position. Below is just a sample of the titles available to you:
• Staying Calm Under Pressure: Proven Strategies for Diffusing Stressful Customer Interactions
• What Multifamily Can Do to Prevent Human Trafficking
• Increasing Your Leasing: Tactics for a New Era
• Microaggressions: What to Say and How to Say It
To add a webinar to your list of courses, simply click on “Courses”, search for “Webinar”, check the box beside the webinar(s) you want to select, and click “Add to My Items”.
Career Paths
Are you ready to elevate your skills, connect with peers, and grow professionally? We’re thrilled to invite you to our live virtual career path training classes, where learning meets flexibility, and engagement meets innovation.
Hawthorne’s Career Paths are designed in focused, bite-sized modules—so you gain powerful insights without stepping away from your daily responsibilities. From on-the-job training, e-learning, and virtual classes, you won’t just sit and listen—you’ll participate, collaborate, and be inspired.
Pursue the next step in your career journey with Hawthorne! Enhance your knowledge by learning the core skills and essential competencies that will help you reach your full potential and set you up for success. Enroll today by clicking here.
Employee Training Schedule
Nov. 5-6
Nov. 6
Nov. 11
Nov. 12-13
Nov. 18-19
Nov. 20
Dec. 10-11
Dec. 16
Leasing School (Greensboro, NC)
Crucial Conversations - Responding to Poor Performance (Virtual session for Area Manager Career Path)
Delegation - Engage and Empower Your People (Virtual session for Area Manager Career Path)
Leasing School (Virtual)
Live It Leadership (Greensboro, NC)
The Story Behind the Numbers - Financial Reviews that Drive Results (Virtual session for Area Manager Career Path)
Leasing School (Virtual)
Behavioral Interviewing (Virtual session for Community Manager, Area Manager, and Regional Service
Director Career Paths)
For more information about these classes and many more, click on the Grace Hill training calendar on your learning homepage.
Winter-Ready Starts Now
Your Seasonal Prep Checklist
As the temperatures begin to drop, it’s the perfect time to get ahead of seasonal preparations. Taking a proactive approach now helps us maintain safe, comfortable, and well-functioning communities all season long.
The Winter Prep Checklist is available on UKG Content Library, and we encourage everyone to review it as soon as possible. This checklist highlights key items to address before the cold sets in, helping prevent last-minute issues and ensuring a smooth, efficient winter season.
A little planning today saves time and stress tomorrow—so let’s start checking things off, staying organized, and keeping our communities cozy and safe.
Prepare for the Holidays
Cold weather means it’s “preventive season.” A little preparation now saves a lot of headaches later.
• Prep for holiday service requests – Plan for appliance repairs and ensure enough parts, as well as backup stoves and refrigerators, are in stock for timely repairs.
• Build out the on-call schedule – Discuss and finalize the on-call coverage from now through the end of the year.
• Update your Make Ready Schedules – Plan your make-ready schedule through the end of the year.
• Stock essential supplies – Extra plumbing pipe & fittings, insulation, salt, sand, filters, and portable heaters.
• Maintain vacant units at 65°F minimum — Frozen pipes are not the kind of surprise we want.
• Riser rooms – Make sure heaters are on low and adjust thermostats as temperatures change.
• Communication to residents - Opening cabinets and dripping faucets during freezing temperatures. What NOT to put down the garbage disposal. Check appliances before the holiday to ensure they function properly. Tree watering tips and designated Christmas tree drop off, etc.
• Document and communicate high-risk areas early — Being proactive beats emergency calls every time.
Holiday Safety Tips
We love seeing our communities festive—just remember, safety doesn’t take a holiday.
• Supplemental Heat – Only use portable rolling-type heat pumps. Avoid ceramic or other space heaters.
• Extension Cord Safety – Inspect for damage, ensure UL certification, and use the correct gauge.
• Address or report hazardous décor immediately.
• Inspect light displays and cords before use.
• Keep decorations clear of sprinkler heads, smoke detectors, and egress routes.
• Use only UL-rated lights and battery-operated candles in common areas.
Enhance Curb Appeal Through the Holidays Between deliveries and celebrations, trash areas can fill up fast.
• Schedule bulk pickups ahead of time and communicate delays early.
• Break down boxes and keep dumpster areas neat—it’s the first thing people see.
• Report breakdowns or overflowing bins and missed pickups before they become eyesores.
• Christmas Tree Disposal Designate an area and make sure it communicated regularly throughout the holiday to all Residents.
Let’s keep our properties cozy, residents happy, and our maintenance game strong all winter long!
Ready to Quit Tobacco? You’ve Got Support!
Have you been wanting to quit tobacco? The good news is that you don’t have to do it alone. Quitting tobacco can improve your health, increase your energy and lower medical costs. BCBS members can take the first step toward a healthier, tobacco free future with BCBS’ tobacco cessation program.
To get started, log into BCBS Blue Connect, click on “Wellness” and then click on the “Support to Quit Tobacco or Nicotine.”
This will then take you to BCBS PIVOT. You can click on the “Get Started” button to answer some questions to see if you’re eligible for the program and to receive some of the free tools like a smoking sensor, nicotine replacement gum, coaching, etc.
ABOUT BLUE CONNECT | MEMBERS | BLUE CROSS NC
PIVOT TOBACCO CESSATION
Taking this step is an important investment in your health and we are here to support you every step of the way!
Yardi Enhancements Are Here!
The new RentCafé lease process is now live across all communities! We hope you’re enjoying the smoother workflow and improved efficiency. This rollout is the first of several upcoming Yardi enhancements aimed at simplifying your day-to-day tasks and enhancing the experience for both our teams and residents.
Leases & Renewals
• Streamlined workflows with fewer manual steps.
• BlueMoon auto-population: rent, concessions, and recurring charges flow directly from Yardi.
• Completed lease documents automatically attach in Yardi.
• Automated emails guide prospects and residents through each step.
Renewal Process
• Non-Revenue Management communities will follow an updated renewal process, with the Renewal Workbook phased out in 2026.
• RevIQ/AIRM communities will maintain their current workflow and complete refresher training.
Support Plan
• A Teams Channel will be available for questions, and the Yardi Help Widget will include on-screen instructions.
• Need additional help? Submit a Help Desk ticket—your Software Support team is happy to assist!
What This Means for You
These updates simplify daily tasks, reduce manual entry, and improve accuracy—allowing you to focus more on your residents and less on administrative work. Your partnership in adopting these tools reflects our Live It culture and commitment to continuous improvement.
COMING SOON!
Text-to-Pay!
Residents will soon be able to pay rent securely via SMS—no portal login required. This enhancement will reduce late payments, streamline collections, and make the payment process faster and easier for everyone.
Thank you for partnering with us to create a better, more streamlined experience for both our teams and our communities. Your dedication to bringing these tools to our residents truly reflects our Live It culture.
Jeremiah Slaughter
IT Network Administrator
Time with HRP?
I’ve been with HRP for just over 4 months now!
What do you love most about HRP?
I love our culture of caring for others and how everyone makes an effort to bring cheer to someone’s day. Also, I enjoy the overall push to become a better person!
What do you do outside of Hawthorne?
Outside of work at Hawthorne, I enjoy learning new things. I spend time watching videos and reading online to take on DIY home projects and to set up IT “home labs,” which give me hands-on experience with the latest technologies. In my free time, I also enjoy playing video games on my gaming computer that I’ve been upgrading since middle school - Marvel Rivals has recently been my favorite game!
If you had 3 wishes, what would they be?
1. To never need sleep, giving me more time each day to do the things I love and eliminating the need for my morning energy drinks.
2. To get as much high-end IT equipment as I want for my home lab!
3. To continue living a long, healthy life with the energy to enjoy each day and experience new opportunities as I grow older.
Amanda Cellamare
Regional Manager
Time with HRP?
I have been with Hawthorne for 5 years!
What do you love most about HRP?
The growth, the opportunities, and most of all, the people. I’m surrounded by teammates who are supportive, passionate, and genuinely fun to work with. Their energy makes every day feel meaningful, and it’s hard not to stay motivated when your part of a group that truly cheers each other on. I am grateful for the leadership that encourages this incredible culture!
What do you do outside of Hawthorne?
Most of my time is spent with my husband and our three kids, whether we are at the baseball field, the barn with our horse, out on the dirt bike track, or chasing our toddler around. I recently added a small flock of chickens to our family, and I’m completely obsessed with them, they’ve taken over our free time and our hearts! Between the kids, animals, and everyday chaos, there’s never a dull moment.
If you had 3 wishes, what would they be?
1. To never cross paths with a spider again… seriously, ever.
2. For the world to unite in peace and compassion, building a brighter, kinder place now and for generations to come.
3. To have the financial freedom to live comfortably, follow my dreams, build a little farm full of animals, and help my kids chase their dreams too.
YOUR ACHIEVEMENTS CELEBRATING
Corporate Promotions
August - September
Name Promotion From Promoted To
Andrea Haithcox
Biek Hwing
Breanna Miller
Brett Bailey
Candice Pounds
Chloe Fry
Christy Loyd
Erin Lapos
Hannah Walker
Heather Brown
Karlie Kissich
Kaylene Dabbs
Lance Harmon
Peyton Edmond
Community Manager
Property Accountant II
Sr. Talent Acquisition Specialist
Regional Vice President
Regional Manager
Community Manager
Area Manager
Regional Leasing Specialist
Community Manager
Property Accountant
Leasing & Live It! Specialist
Sr.Manager Marketing Operations
Creative Project Manager
Sr. Property Accountant
Property Promotions
Area Manager
Sr. Property Accountant
Talent Acquisition Manager
Sr. Vice President of Multi-Family
Sr. Regional Manager
Regional Brand Specialist
Regional Manager
Software Support Specialist
Talent Acquisition Specialist
Property Accountant II
Regional Leasing Specialist
Director of Digital Marketing
Creative Director
Accounting Team Leader
August - September
Name Promotion From Promoted To
April Kilgore
Desmond Powell
Dionta Long
Elizza Marut
Erica Guest Mansfield
Jacob Thibeaux
James Farrell
Javon Frazier
Jeffrey Neal
Johnny Coley
Joshua Serena
Kaitlyn Tomer
Kelly Ackerman
Kourtney Brewer
Lauren McDowell
Mayo De La Cruz
Megan Obranovich
Michael Kimber
Ronal Sarmiento Anteliz
Samantha Herndon
Sara Haman
Septon Simpson
Sydney Page
Yolimar Garayalde Figueroa
Assistant Community Manager
Resident Services Technician II
Resident Services Technician III
Leasing & Live It! Specialist
Assistant Community Manager
Assistant Community Manager
Resident Services Technician I
Leasing & Live It! Specialist
Resident Services Technician I
Resident Services Technician II
Regional Leasing Specialist
Leasing & Live It! Specialist
Assistant Community Manager
Assistant Community Manager
Assistant Community Manager
Resident Services Technician III
Leasing & Live It! Specialist
Resident Services Technician III
Resident Services Technician III
Assistant Community Manager
Leasing & Live It! Specialist
Resident Services Technician III
Assistant Community Manager
Assistant Community Manager
Community Manager
Resident Services Supervisor
Resident Services Supervisor
Assistant Community Manager
Community Manager
Community Manager
Resident Services Technician II
Assistant Community Manager
Resident Services Technician II
Resident Services Technician III
Community Manager
Assistant Community Manager
Community Manager
Community Manager
Community Manager
Resident Services Supervisor
Assistant Community Manager
Resident Services Supervisor
Resident Services Supervisor
Community Manager
Assistant Community Manager
Resident Services Supervisor
Community Manager
Community Manager
Your Career Path Completions
August - September
Employee
Adam Calloway from Hawthorne at the Carlyle
Chelsea Van-Ryn from 2950 North Apartment Homes
Delicia Hare from Wynslow Park
John Vanskiver from Laurel Springs
Sonia Rivera from Brookstone Apartment Homes
Zauhiyq Sabir from Elavate Brier Creek
August
- September
High Roller Achievements
Hawthorne High Rollers is a leasing reward program designed to encourage exceptional leasing results by providing a bonus program that increases recognition and compensation for sales ability.
Employee
Aiesha Harris
Alfredo De La Rosa
Ashley Schumacher
Catherine Caillat
Cheryl Rawlings
Dena Layton
Elizabeth McDonald
Greicy Delgado
Haleydawn Amato
Jacob Thibeaux
Jacolyn Purhamus
Jordan Hodges
Katarina Neisler
Kenyetta Middleton
Mary Oh
MaRyah Massop
Megan Grady
Melissa Elleby
Rayner Alvarado-Guatzin
Samantha Ramsey
Savannah Bigham
Sheron Bates
Stephanie Cash
Tonya Sarratt
Community
Waterford
Mission Club
Eagle Landing
Park Forest
Stallings Mill
South Main
Hawthorne at Holbrook
Midora at Woodmont
Hawthorne at the W
Oasis at Southpark
Brighton Park
Hawthorne Park South
Hawthorne at the Greene
Belmont Apartments
University Hill
The NinetyNine
904 West
Swells Cottage Apartment Homes
27Seventy Lower Heights
Ocean Oaks
Landmark
Hawthorne at Simpsonville
Hawthorne at the Ridge
Views at Signal Mountain
hawthorne LEGIONS RST PROGRAM
$300 Gift Card
HRP Tool Bag
1,500 Work Orders
Feedback Score 80% or Higher
$750 Gift Card
$200 Tools/HRP Apparel
3,500 Work Orders Feedback Score 80% or Higher
$500 Gift Card
$100 Tool Reimbursement
2,500 Work Orders
Feedback Score 80% or Higher
$1,000 Gift Card
$250 Tools/HRP Apparel
4,500 Work Orders
Feedback Score 85% or Higher
$2,000 Gift Card
$300 Tools/HRP Apparel
6,000 Work Orders
Score 90% or Higher
THE DETAILS
The work order count will be cumulative across each subsequent level. For example, after reaching the Viking level with 1,500 completed work orders, your progress toward the next level will begin with those 1,500 work orders already credited. The feedback score will be pulled at corporate for that quarter’s period when gathering legion program achievers. To check in on your Legion status and see where you stand, either your Community Manager or Resident Services Supervisor can pull the stats as instructed below.
VIEWING STATS
WORK ORDERS AND FEEDBACK
Log in on your desktop Insights Tab NVM Completion Dashboard Note you may need to adjust the date range Legion Program start date 4/1/24 Scroll Down to the “Service Request Completions” table This will include total number of reviewed and completed work orders, feedback score and the number of resident feedback received. The corporate office will pull these numbers quarterly and announce technicians that achieved a level and send them an email.
Regional Team Promotions!
Brett Bailey
From Regional Vice President to SVP Multi Family
Haithcox
From Community Manager to Area Manager Based in NC
From Regional Manager to Senior Regional Manager Based in NC
Say Hello to our New Hires!
Krysti Keser
Regional Manager Based in NC
Regional Service Manager Based in FL/GA
From Area Manager to Regional Manager Based in NC
Andie
Christy Loyd
Candice Pounds
Zean Lopez
WELCOME THESE NEW MEMBERS OF THE HAWTHORNE FAMILY
Welcoming Hawthorne Babies
Gabriella Mae Rodriguez
Proud Grandparent: Miriam Rodriguez Community Manager at Retreat at Fuquay-Varina
Miriam is overjoyed by the birth of Gabriella, who is her first grandchild, born on July 17th, 2025.
Gabriella is a happy and sweet baby who is already smiling, giggling, and lighting up every room she’s in.
Wells Christopher Williams
Proud Parent: Cale Williams Director of Training & Dev. at Corporate
Cale is over the moon to welcome their first little bundle of joy! Wells was born on September 8th, 2025, weighing 9 pounds and 6 ounces. He loves being held, eating, and sleeping!
Wynter Reign
Proud Parent: Cecil Bradley Resident Services Supvr at H. North Druid Hills
Ms. Wynter Reign was born on August 20th, 2025. She weighed 6 pounds and 11 ounces!
Jalen Michael Zaytoun
Proud Parent: Mackenzie Zaytoun Community Manager at Hawthorne at the Station
Makenzie welcomed Jalen on July 24th, 2025! Jalen is already starting to smile and is a master of spit bubbles. He is told he loves his furry brother, Star Wars, and the Philadelphia Eagles.
CONGRATULATIONS TO OUR NEWEST PET OWNERS
Welcoming Furry Friends
Jabba the Hutt
Proud Owner: Samantha Ramsey
Assistant Community Manager at Ocean Oaks Apartments
Jabba the Hutt, named after a character from Star Wars, is 7 months old and loves dog toys with crinkle noises and pulling out the stuffing and leaving it all over the house. He also loves kisses and only eats peanut butter treats.
Deisel
Proud Owner: Chandler Shaw
Resident Services Technician I at Landmark Apartments
Diesel is an 8-year-old husky who is playful, loving, and amazing with Chandler’s kids. He is a natural runner and loves to play with his rope toy, explore, and go on rides. Whether in the back seat or the front seat, he doesn’t mind. If he hears the word “ride,” he turns his head and is ready to go!
Khayrah Rogers
Proud Grandparent: Shameekia Price Community Manager at Haddon Place
Shameekia is a proud grandparent of Khayrah, who was born on September 5th, 2025! She weighed 7 pounds and 6 ounces!
Leia
Proud Owner: Kendall Einbinder Director of Property Accounting at Corporate
Leia, a 2-year-old boxer mix, was adopted on September 5, 2025, and has brought immense joy to Kendall’s home! She’s a snuggle thief, a loyal companion, and absolutely adores both Emery and Regan. If Leia had her way, she would tag along to school and gymnastics with them every day.
Five Star Resident Reviews
Parker
By: Lester Gopar / Google
We were looking for a newly built apartment with great amenities and are very happy to be living at the Parker Apartments. We arrived on a Saturday without a prior reservation and were greeted by Kate, who kindly accommodated us and gave us a tour of two floor plans we were interested in. The whole team including Lauren, Caylin and Kate helped us submit our application. It was overwhelming for us to search for a new home in North Carolina after moving from out of state, but everyone stayed in touch with us and worked to meet our needs so we could move in as soon as possible. Miss Caylin was outstanding in addressing my questions and concerns once we moved in and I truly appreciate her support. Now that we have lived here for over a month, I am really enjoying the community. I especially appreciate how the apartment complex is surrounded by trees and feels peaceful at night.
Hawthorne Meadowview By: Anonymous / ApartmentRatings.com
Alaysha provided exceptional assistance and support in making our move-in amazing. Alaysha was professional and knowledgeable to ensure all contracts and documentation was accurate and complete allowing a smooth move-in transition in every way. Alaysha reflects the corporate mission in every aspect and goes beyond her duties to ensure client satisfaction. Thank you, Alaysha!
Hawthorne at Whitehall By: Anonymous / Apartments.com
I recently toured the Charlotte property, and I was incredibly impressed! I toured with the Property Manager, Donna which was a pleasure, but more importantly her professionalism, knowledge and understanding of what I was looking for stood out! Her ability to explain and answer any of my questions made the process so thorough and painless! The property itself and all the amenities that are available to you had me completely sold!! I will be a new resident soon and I couldn’t be more satisfied with my decision! Thank you to Nicole for setting up my tour at the last minute! You guys are awesome, can’t wait to be a part of the Hawthorne community!!
Seapath on 67th By: Mary L / Google
I love living here! Seapath is an amazing, beautiful place and it is so close to the beach. I have so much space in my apartment and the residents here can enjoy so many amenities such as a beautiful pool, a private park with a lake, a gym, a grill area and a pickleball court. Additionally, the office staff and maintenance are so kind and helpful all the time. Special thanks to Javon, she will always greet you with a smile and will provide excellent advice, and solutions to anything you need with her great costumer service skills.
Live It Stories
You all did an outstanding job during Flip It & Live It Day, stepping into each other’s roles and gaining a deeper appreciation and understanding of what every position brings to the company. Let’s continue to Live It for our own teams!
Flip It & Live It Day
Live Fit Tips
Muscle Recovery: What Really Happens After You Work Out
We talk a lot about lifting heavier, running faster, and pushing harder—but the real magic happens after the workout. Recovery is where your muscles rebuild, your energy is restored, and your body becomes stronger.
After exercising, muscle fibers experience tiny tears. With the right recovery habits—sleep, nutrition, hydration, and gentle movement—your body repairs those fibers, making them stronger than before.
Below Are Four Ways to Recover After a Workout
1. Recovery with Sleep
Sleep is when your body does its best repair work.
• Supports muscle growth and repair
• Balances hormones that influence strength and mood
• Boosts immune function and overall recovery
2. Recovery with Hydration
Water is your most important recovery tool, but recovery drinks can offer an extra boost when chosen wisely.
• Supports nutrient delivery
• Helps prevent muscle cramps
• Increases energy
3. Recovery with Food: Refuel with Protein
After a workout, your body needs carbohydrates for energy and protein to rebuild muscle. The goal is to refuel within 30–60 minutes of exercise.
Did you know? A small glass of chocolate milk provides an ideal 3:1 carb-to-protein ratio, along with electrolytes such as calcium, potassium, and sodium to aid in rehydration. Chocolate milk is also considered healthier than protein shakes, which often contain added ingredients and additives.
4. Recovery with Movement
Light movement helps increase blood flow and reduce stiffness. Try the below active movements to help!
• Gentle stretching or yoga
• A short walk or easy bike ride
• Foam rolling or mobility work
Recovery isn’t slowing down. It’s setting yourself up to feel and perform even better next time. After your next workout, stretch, hydrate, refuel, and maybe even enjoy a cold glass of chocolate milk. Your muscles will thank you!
Want to learn more? Click here to explore the benefits of chocolate milk as a recovery drink.
Hawthorne Voices
A key element of Hawthorne’s success is a continual improvement in our processes, programs, and company in general. These improvements can only happen with YOUR valuable feedback! While we cannot implement every suggestion that is submitted, we do review every suggestion. Below is a suggestion that was submitted that has now been put into place!
“Can our Operations Handbook please include who qualifies to be an “Adult Dependent/Occupant”? & What access/ permissions do the occupants have versus the leaseholders?”
Our Occupant policy was updated to clearly define what an occupant is. The policy also explains what is required of an occupant.
Definitions
• Adult Occupant: Anyone 18 years or older (or the legal age per state law) who will live in the unit as an “Occupant” but is NOT financially or legally responsible for the lease.
• Leaseholder / Roommate: Anyone whose income was used to qualify and is listed as a leaseholder. These individuals are financially and legally responsible for the lease.
Adding Occupants (Anyone Defined as an Adult)
• All adult occupants must complete a background check.
• If approved, they are added to a new version of the lease under the occupant section.
• All leaseholders must re-sign the lease.
• Lease dates do not change — only the listed names are updated.
Adding or Removing Leaseholders
• Use the Roommate Addendum when adding or removing a leaseholder.
• No new lease is required.
• Lease dates remain the same.
• This only updates who is legally and financially responsible for the lease.
Denied Leaseholder Applicants Asking to Become Occupants
• If an applicant is denied during the original application for credit or income only, and the remaining leaseholder(s) fully qualify on their own, the denied person may be added as an occupant — but only if they pass the background check.
• If they are denied for criminal history, fraud/falsification, or rental history, they cannot be added as an occupant under any circumstance.
• If they try to make this request after the application has been denied in the system, they must submit a brand-new application and everyone involved must qualify appropriately.
• If they still don’t meet screening standards, the denial stands.
Current Leaseholder Requesting to Add Occupants or Roommates
• If an existing leaseholder wants to add someone, follow the same process:
o Background check for adult occupants or background & credit for leaseholders.
o Add to the lease for occupants, complete roommate addendum for leaseholder.
o All leaseholders re-sign.
o Lease dates do not change.
Visitors vs. Occupants
• Check your lease for guest stay limits.
Suggestion
submitted by Lydia Herrera Community Manager at Artesia at Medina Valley
MANAGEMENT CORNER HAWTHORNE
Let’s Talk Talent!
From Heat to Harvest: Hiring for What’s Next
You and your teams have hustled all summer, leasing vacancies, turning units, completing work orders, and keeping residents cared for. As we head into fall, it’s the perfect time to pause, regroup, and ask: 1. Where did my team shine this summer?
2. Where do we need more balance heading into fall and winter? Every property has unique needs, and every hire matters.
Hire with Intention
Before posting an opening, consider what level of support your team truly needs:
• Tech Level 1: Dependable, coachable teammates eager to learn
• Tech Levels 2–3: Certified techs ready to tackle HVAC, electrical, and plumbing repairs from day one Right sizing your hire now saves time, stress, and keeps your team and residents supported.
Attitude Over Everything
Skills can be taught. Hustle, heart, and culture fit make the real difference. Many of us started in entrylevel roles, and investing in the right person today can lead to loyalty and growth tomorrow.
Use our Maintenance Interview Guides, built with RSD input, for tailored questions by tech level.
Showcase What Sets Hawthorne Apart
Highlight the benefits that matter most to maintenance professionals:
• Reliable 40-hour work week
• Controlled on-call schedule for emergencies only
• Performance bonuses and growth incentives
• Quarterly RSD Roadshows for hands-on training
• Comprehensive benefits including medical, dental, and vision
• Birthday PTO, floating holidays, and volunteer time off
• A supportive culture that values balance and recognition.
Moving Forward Together
Every hire you make now directly impacts your residents, your onsite team, and your community’s success in the months ahead. Stay intentional, stay proactive, and keep building teams that live out our Live It culture every day.
Need support? The TA Team is here to help → TAdept@hrpliving.com
How Leaders Can Make Better Decisions in the Age of Info Overload
The Forbes article “How Leaders Can Make Better Decisions in the Age of Info Overload” emphasizes using information and technology as tools, not distractions. It encourages leaders to filter inputs, delegate wisely, and create space for strategic thinking.
At Hawthorne, we embrace technology to inform and empower decisions, not overwhelm them. We pair data with human insight to stay connected to what matters most. In a fast-moving multifamily landscape, clarity and focus turn information into impact. That’s how we continue to lead with intention, innovation, and heart.
September - October 2025
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