Table of Contents
Introduction
Live It Values
The Impact of Living It
Volunteering
SWFL United Way
Compassion
Compassionate Walk
Car Trouble at Brightwood Farm
Birthday Surprises at Oasis Surfside
Spreading Springtime Cheer
Kindness at the Creek
Resident Care
Sunshine Kits
Shining Through Service
Compactor Keys
Delivering Packages in the Rain
Sunshine Through Small Gestures
Welcoming a New Family Member
Heartfelt Help at Highbrook
Volunteering
Call for Help? Answered Making Waves, The Harbours Way
Building More Than Homes Core Values in Action
Paws, Play, and Purpose
Cleaning with Purpose
Bark and Bolt
Angels and Sparrows
Fast Fixes, Great Team
Bikes, Burgers, and Big-Hearted Service
Talent with a Heart for Impact
Tea Party
Leadership Starts with Heart
A Live It Moment for the Win
What is Live It?
Culture can be de ned as shared beliefs, values, and practices. To de ne a company culture, you need to know who you are, what you stand for, and your purpose. At Hawthorne our purpose is simple, to serve people, each other, and the communities around us with kindness To lead with a servant’s heart, interact with compassion, and make memorable moments the foundation of the way we do business.
So how do we do it? By nding moments to wow, empowering kindness, making above and beyond a way of life. It is a mission to see good, to do good, and to leave others better than we found them.
Build Community
We believe in the power of community to transform lives. At Hawthorne, we actively foster environments that promote social interaction, collaboration, and a shared sense of purpose.
Be The Difference
Making a difference starts with you. We encourage personal growth, philanthropy, and community involvement, empowering each team member to be a positive force for change.
Do The Right Thing
Integrity is the compass guiding our decisions at Hawthorne We believe in doing what is right, even when no one is watching, fostering a culture where honesty and fairness are a key to success
Be Accountable
Accountability is the foundation of trust. At Hawthorne, we communicate openly, admit mistakes, and take swift action to rectify any issues, reinforcing our commitment to accountability.
Stay Authentic
We believe in being real and relatable. Authenticity at Hawthorne means embracing imperfections, learning from mistakes, and continuously growing together.
Be Kind
In all things, we lead with kindness, always striving to leave others better than we found them.
The Impact of Living It:
When Culture Becomes Action, and Community Becomes Home.
This is the result of Living It in action. An online review may seem small, but it’s often the result of something much bigger a culture lived out onsite, where care, connection, and consistency are part of the everyday.
When we lead with heart putting people rst and building real relationships our communities become more than just a place to live They become home
Every warm welcome, every extra effort, every moment of care adds up to something meaningful. These resident stories are proof of that. They’re not just reviews they’re re ections of how it feels to be seen, supported, and part of something special. A re ection of what happens when we LIVE IT, every day.
These are our residents. These are their stories. And this is why they’re proud to call Hawthorne home.
“ “
I love my new apartment complex. They had a grand opening for the garden. I don’t have a green thumb but it was still fun and I met a lot of new nice people in my complex. They also had delicious lavender champagne cocktails. Suzie
Christian “ “ “
It was the luxury, the convenience and even more than we were hoping for It felt like a resort.
I’m so fortunate to have lived in a home with such an amazing community, surrounded by many new and old friends. This apartment holds many milestones for me, as it was my rst apartment (and I was the rst tenant), the apartment I graduated college in, got engaged in, got married in, and started my own business in. I could not be more blessed To whoever lives in the apartment after me, please take care of it!
“
I’ve never seen a rental community put in this much effort to make sure things are done right. Even before it was done, it was so beautiful to me.
live it
Q1 Volunteering
SWFL United Way
SWFL Team Takes on A Day of Caring with United Way! United Way is an incredible organization providing essential resources to schools, families, and neighborhoods in need. The SWFL team spent on morning this march sorting donations that will be distributed to the various agencies United Way partners with. The team is excited about this new partnership and looks forward to further supporting the Hawthorne communities through United Way’s efforts Stepping outside of their daily tasks to give back is how they truly Live It and make a lasting impact on their communities!
SOUTHWEST FLORIDA
live it
Q1 Live It Stories
Compassion in Action
As Community Manager at Hawthorne at Stillwater, she’s known for her love of animals and her compassion for people. A few years ago, she started a nonpro t to support both. Before the holidays, her group received a request from Deborah, who needed supplies for her cat, Ted When she delivered them, she learned Deborah had lost her job, was living in an old camper, and facing open-heart surgery The camper was clean but poorly insulated with water damage. She returned with more supplies and gift cards—but couldn’t stop thinking about Deborah recovering in the cold. She brought patching materials and found more damage. When she asked the Hawthorne maintenance team for advice, George and Pete stepped in. On their lunch break, they sealed the camper and added insulation to keep Deborah warm. A small act of kindness made powerful by a team with heart.
First Responder Delivery
The team at Hawthorne at the Station was proud to LIVE IT! They delivered sweet treats to the local rst responders as a small token of appreciation for everything they do to keep the beach town a safe place to call home It was moments like this that truly re ected the heart of the Live It culture giving back to the community and showing gratitude for those who make a difference.
HAWTHORNE AT STILLWATER
HAWTHORNE AT THE STATION
HAWTHORNE AT THE STATION
HAWTHORNE AT MURRAYVILLE
Habitat for Humanity
Warm hearts and full bellies! The teams at Hawthorne at the Station and Hawthorne at Murrayville were thrilled to be able to #LIVEIT for their local Habitat for Humanity by providing lunch for the college volunteers. It was a great opportunity to show appreciation and thank them for all their hard work!
Just a quick shoutout to one of Hawthorne at the Green’s own Ellie, a truly stellar leasing agent. One morning, a team member happened to catch her walking a resident to their car, just to make sure they were taken care of It was a simple, thoughtful moment that perfectly captured the kind of compassion Ellie brings to our community every day. These are the little things that make a big difference—and remind us what Hawthorne heart is all about.
HAWTHORNE AT THE GREENE Compassionate Walk
Car Trouble at Brightwood Farm
A quick LIVE IT moment from Hawthorne at Brightwood Farm! When a resident’s car wouldn’t start, Lane, the community’s outstanding Maintenance Supervisor, stepped in without hesitation to give it a jump. His willingness to help and genuine care for residents truly embody what it means to LIVE IT. Hawthorne at Brightwood Farm is lucky to have Lane leading the way!
Birthday Surprises at Oasis at Surfside
The team at The Oasis at Surfside had a blast spreading birthday cheer throughout the community! They were out and about delivering birthday cards to residents, making sure everyone feels a little extra special on their big day. Celebrating residents and creating moments of joy is just one of the many ways the team brings warmth and connection to the community.
HAWTHORNE AT BRIGHTWOOD FARM
OASIS AT SURFSIDE
Spreading
Springtime Cheer
Spreading some #LiveIT cheer on the rst day of Spring! Letting our residents know we care in good times and bad- one illness, one car accident and a new baby!
Kindness at the Creek
The team at Hawthorne at Horse Pen Creek took a moment to LIVE IT by showing a little extra care for one of their residents recovering from surgery. They hand-delivered packages straight to the resident’s door, along with some Hawthorne swag to help keep them hydrated and supported during recovery It’s these small acts of kindness that make the Hawthorne experience truly feel like home.
TRELLIS POINTE
HAWTHORNE AT HORSE PEN CREEK
Resident Care
The team at Hawthorne at the Station had the joy of spreading a little cheer to a few residents who could use a smile. With thoughtful goodie bags in hand, the team shared kindness and care living out the heart of the #LiveIt culture It’s always the mission to make sure every resident feels seen, supported, and celebrated
The team at Hawthorne at Palmetto put together four special Sunshine Kits to brighten the days of some amazing residents! Whether it was celebrating a new job, offering support during a tough time, lifting the spirits of someone feeling under the weather, or welcoming a new neighbor who just moved from out of state each gift was a reminder that they’re seen, supported, and valued. It’s all part of living out the #LiveIt culture with heart.
HAWTHORNE AT THE STATION
HAWTHORNE PALMETTO Sunshine Kits
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INSPIRATION AT SOUTHPOINTE
The team at Inspiration at South Pointe is shining bright thanks to their Maintenance Supervisor, Francisco Perez! Francisco, along with Cody, took the initiative to clean the pond themselves, saving the community hundreds of dollars. Their commitment to going above and beyond truly re ects the spirit of the LIVE IT! initiative. A huge thank you to the entire Resident Services Team for all they do to keep the community looking its best!
Shining Through Service 13
Compactor Keys
Maintenance Supervisor, Luis, truly LIVED IT today at Hawthorne at Main! When a resident accidentally threw their keys into the compactor, Luis immediately took action. He didn’t hesitate to climb into the compactor and successfully retrieve the keys. His dedication and quick thinking are a perfect example of the #LIVEIT spirit in action!
HAWTHORNE AT MAIN
Delivering Packages in the Rain
The team at Stephen Point went above and beyond with door-to-door delivery service for residents today! Packages were hand-delivered right to their doors, ensuring convenience and care every step of the way. It’s just another way the team brings extra support and personalized service to make life easier for our residents
Sunshine Through Small Gestures
The team at Hawthorne at the Parkway found a way to spread sunshine despite the weather! They surprised residents with heartfelt handwritten notes and delightful treats, showing genuine appreciation for their community. These thoughtful gestures are a beautiful reminder of how small acts of kindness can make a big difference.
STEPHENS POINTE
HAWTHORNE AT THE PARKWAY
HAWTHORNE COMMONS
Welcoming a New Family Member
The team at Hawthorne Common celebrated a special moment with one of their residents by gifting them a thoughtful present to mark the expansion of their family with the arrival of their newest little one. It’s just one of the many ways the team shows care and support for the milestones in their residents’ lives!
Heartfelt Help at Highbrook
The team at Highbrook recently stepped in to support a few residents who have been under the weather and recovering from surgery. They delivered mail and packages straight to their doors, ensuring residents didn’t have to venture out in the cold. The residents are the Heart of Highbrook, and the team takes great pride in caring for them!
HIGHBROOK
live it
Q1 Events
INTEGRA WOODS
Spring Market Highlights
The Spring Market at Integra Woods was a hit! With incredible local vendors, delicious Chick- l-A on-site, and a great turnout, the energy was high and the smiles were nonstop. Residents came out to browse, shop, and show their support for small businesses making it a fun and festive day all around. (Just a sneak peek pictured plenty more vendors joined the fun!)
Bookish Sips Social
Hawthorne at Westport recently hosted a Blind Date with a Book event, and it was a hit! Residents had the chance to pick a wrapped book based on a mysterious description, sparking excitement and curiosity. It was a unique way to encourage reading, share favorite stories, and discover new genres all while creating a fun community experience. Thanks to everyone who joined in and made it a memorable day! Keep an eye out for future events like this!
HAWTHORNE AT WESTPORT
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Live It! in Action
Our residents are feeling the love at Hawthorne at Traditions! One resident shared, <Our community is growing so fast and has the kindest vibe. Everyone talks about the weekly events!= This is what Living It is all about leaving people better than the way you found them
HAWTHORNE AT TRADITIONS
Kindness Week
Hawthorne celebrated Kindness Week as part of the Hawthorne Experiences Program! During the week, the team intentionally set aside time to go above and beyond for our residents, leading with heart and creating meaningful moments that made a difference. It was a special opportunity to show extra care and compassion, ensuring every resident felt valued and supported. While Kindness Week was an extra focus, this is something we do every day bringing kindness, care, and connection to our communities. We’re proud of the lasting impact we make together.
live it
Q2 Volunteering
WILMINGTON
Call for Help? Answered.
When Pender County Animal Shelter put out a call for help, the Wilmington market didn’t hesitate. With compassion leading the way, our teams came together and delivered two full carloads of dog and cat food for pets in need. From Castle Street to College Road, this is what it means to #LiveIt rallying as one community to make a real difference for another. Big hearts Bigger impact
Making Waves, the Harbours Way
This past weekend, the team at The Harbours— alongside their families joined the Space Coast Apartment Association’s Beach Clean-Up Event to make a meaningful impact beyond their community walls. Living out Hawthorne’s Live It culture, the team showed that care doesn’t stop at the workplace it extends into the neighborhoods and natural spaces they’re proud to be part of. From sandy shores to shared values, The Harbours is leading with heart.
THE HARBOURS
Building More Than Homes
The Greenville/Simpsonville team rolled up their sleeves and spent the day volunteering with Habitat for Humanity and what a day it was! From painting living rooms and closets to nearly completing a new deck and installing shelving, the team brought heart, hustle, and a whole lot of teamwork. It was more than just a volunteer day it was a powerful reminder of what it means to Live It by giving back and building stronger communities, one brushstroke and board at a time.
Core Values in Action
The RTP teams showed up big for Live It Volunteer Day and the impact was just as big. Together, they sorted 7,000 bags of apples, totaling 8,500 pounds of fresh produce for local families in need It was a powerful day of service, teamwork, and heart. By rolling up their sleeves and leaning into the work, these teams embodied what Live It is all about: living our values and lifting up the communities we’re proud to be part of.
RTP TEAMS
GREENVILLE / SIMPSONVILLE TEAM
Paws, Play, and Purpose
The team at Hawthorne spent a heartwarming day volunteering at the Davidson County Animal Shelter—proof that sometimes the best way to give back is with a wag, a walk, or a cuddle. From walking energetic pups to comforting shy kittens, every moment reminded the team just how much love these animals have to give and how deeply they rely on the care of others. A beautiful day of compassion, connection, and Living It.
Cleaning with Purpose
The team at Inspiration at South Pointe proudly stepped up to care for the road they’ve adopted demonstrating what it truly means to Live It This wasn’t just about picking up litter. It was about pride, responsibility, and community—showing that when we care for the spaces around us, we’re also uplifting the people who call them home. Shoutout to the team for leading with heart and setting the standard for what community-minded living looks like.
INSPIRATION AT SOUTH POINTE
HAWTHORNE
HAWTHORNE AT SOUTHSIDE Bark and Bolt
Hawthorne at Southside showed up with heart and hustle at the Baker & Bolt 5K, proudly supporting their local Humane Society. From cheering on runners to championing furry family members, the team brought the Hawthorne spirit to every step.
The Charlotte teams came together to serve at a local soup kitchen, Angels and Sparrows a truly humbling experience to share as a team. Their time spent giving back was a meaningful reminder of the impact small acts of service can have on the community and each other
CHARLOTTE TEAMS Angels and Sparrows
live it
Q2 Live It Stories
Teamwork in Full Bloom
The Madison Woods team brought the Live It spirit to life with a community spruce-up that made a big impact! From fresh touches around the grounds to a little extra care where it counts, their efforts remind us that when we show up together, we grow together. Way to lead with heart, Madison Woods Apartments!
At Crane’s Landing, community means showing up for one another in moments of joy and in times of sorrow. Today, our team came together to support a resident experiencing a heartbreaking loss in her family With heartfelt gestures and quiet kindness, we hope she feels the love and strength surrounding her
MADISON WOODS APARTMENTS
CRANES LANDING Wrapped in Care
LEGACY AT LAKE CHARLES
A Little Kindness, the Louisiana Way
When one of our newest residents hit a few bumps during move-in, the team at Legacy at Lake Charles showed up with heart and hospitality. A thoughtfully curated care package, complete with bath goodies and a cozy robe, turned a stressful start into a reminder that she wasn’t just moving into a new home she was joining a community that cares. From a tail-wagging welcome for Hendrix the Dachshund to thoughtful gestures that say <we see you,= this team proves that small acts of kindness can leave the biggest impression.
OASIS AT SURFSIDE
Everyday Excellence in Action
At The Oasis at Surfside, Renay went the extra mile literally and guratively by helping a long-time resident set up her SunPass account and install the transponder in her vehicle. Her kindness, patience, and willingness to step in without hesitation are everyday examples of what Live It is all about. Renay, thank you for leading with heart and showing what it means to truly care.
Teamwork in T-Town
In true Live It fashion, the Tuscaloosa teams came together to knock out Q2 preventive maintenance inspections at Water Oak and they did it with hustle, heart, and serious teamwork From start to nish, the collaboration on display was a reminder of what makes Hawthorne strong: people who show up for each other and take pride in doing the job right Huge thanks to everyone who pitched in you’re the reason we keep raising the bar!
TUSCALOOSA
LEGACY AT LAKE CHARLES
Fast Fixes, Great Team
At Legacy at Lake Charles, the seamless collaboration between the maintenance team and the Property Manager continues to shine. Whether it’s a major repair or a small x like xing a door lock the team responds swiftly and thoughtfully, ensuring residents feel supported without added stress It’s this kind of everyday partnership that de nes the Hawthorne experience. Huge shoutout to an incredible crew for showing what great teamwork really looks like!
and
-Hearted Service
At 2950 North, going the extra mile isn’t just a saying it’s a way of life. During his lunch break, service tech Tim didn’t hesitate to help a young resident with bike troubles, jumping into action without a second thought. Meanwhile, the team made sure that Ms Martha, a beloved resident, got exactly what she was craving a cheeseburger from Pete’s of Simpsonville, delivered just in time for lunch. These thoughtful gestures are what Live It is all about: meeting everyday moments with care, connection, and a whole lot of heart.
2950 NORTH Bikes, Burgers,
Big
TALENT ACQUISITION
Talent with a Heart for Impact
The Talent Acquisition team took their passion for people beyond the of ce spending the afternoon cleaning up the shoreline at Lake Brandt. With trash bags in hand and teamwork in full force, they embraced the Live It spirit by giving back to the local environment and setting an example of what it means to lead with purpose It’s more than a clean-up it’s a commitment to community, connection, and care.
Sophia is a sweet young girl who lives at Hawthorne at Main with her family. Though they’ve only been part of the community for a short time while searching for a permanent home, she’s already made a lasting impression. Tymberlyn Chavis and a fellow team member have formed a special friendship with her Sophia’s kindness and joyful spirit brighten every room she enters Over the weekend, she invited <everyone we love= (in her words) to a tea party by the pool. Her mom and dad, along with the team member’s husband and stepson, joined in for games of Candy Land and Go Fish, plus plenty of cookies. The next day, Sophia stopped by the of ce to draw pictures, share her dolls, and leave sweet handwritten notes something she often does to spread joy.
A heartfelt thank you to Antonio Garner for bringing light and wisdom to 2950 North Apartments and to one team member personally. His advice has already begun shaping how they approach their leasing role and career path. Antonio shared a story about a mail carrier that truly resonated, reminding the team of their own Jewel, who consistently goes above and beyond. Inspired by Antonio’s message that leadership starts with heart, the team member followed his lead with a small act of kindness surprising Jewel with her favorite treats and making sure she had drinks to stay hydrated
2950 NORTH
Leadership Starts with Heart
HAWTHORNE AT MAIN Tea Party
A Live It Moment for the Win!
Yesterday, the team received a noise concern from a neighbor who mentioned hearing a woman crying. After checking in, they learned that one of their new Residents was experiencing a very dif cult separation. Today, the team chose to turn the moment into something meaningful bringing owers, a heartfelt card, and her favorite snacks to brighten her day. The gesture not only lifted her spirits, but also brought a sense of joy and connection to the Westport team Sometimes, it’s moments like these that remind us why we do what we do
A Brightwood Dinner
The Moore family holds a special place in the hearts of the team. Mrs. Moore has been bravely battling breast cancer and recently underwent amputation surgery on her right leg due to complications from her illness. A dinner from her favorite pizza place was a small gesture to show support and care during such a challenging time.
HAWTHORNE AT WESTPORT
HAWTHORNE AT BRIGHTWOOD FARM
COASTAL NC REGION
Coastal Community Baby Shower
When Tabitha Sandlin learned that a local OBGYN was hosting a community baby shower for expecting families in need, she rallied the Coastal NC region to support the cause. The team came together to donate diapers, wipes, and all the essentials showing up for their neighbors in a meaningful way. A heartfelt thank you to everyone who contributed!
Q2 Events
22
Resident Golf Night
The team at Evolve Waterford had a tee-ri c time hosting a Resident golf night! Events like these are all about creating space for neighbors to relax, connect, and enjoy each other’s company. From putts to laughs, it was a night full of fun, community, and memory-making.
EVOLVE WATERFORD
Cool Treats, Warm Connections
At Hawthorne at the Parkway, the team hit the streets for a Popsicle Patrol delivering icy treats and big smiles to residents on a warm day. From poolside handoffs to doorstep drop-offs, it was a simple way to show appreciation and build connection. It’s the little moments like these that bring the Live It culture to life thoughtful, fun, and full of heart.
The team at Tides at Shallotte served up something special with a hands-on pasta-making workshop that brought neighbors together for an evening of food, laughter, and connection From our-covered counters to freshly rolled fettuccine, residents had the chance to bond over a shared love of good food and great company. This is what Live It is all about creating experiences that turn neighbors into friends and apartments into home.
HAWTHORNE AT THE PARKWAY
THE TIDES AT SHALLOTTE
Rolling Out Community Fun
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The Fourth Annual Hawthorne Experiences Event Was One to Remember
We’re celebrating a truly special milestone our fourth annual Hawthorne Experiences event was a heartfelt success, thanks to the incredible dedication of our Hawthorne teams.
From planning exciting activities to curating meaningful entertainment, your creativity and care brought joy to our communities and created lasting memories for our Residents. Your commitment to enhancing the Hawthorne experience shines through in every detail.
It’s inspiring to see the happiness sparked by your efforts. Thank you for your passion, teamwork, and unwavering dedication to making our communities feel like home. Together, we continue to build spaces where connection thrives and every moment matters.