Whats Happening Hawthorne?! March - April 2025 by Hawthorne Residential Partners

Our Values

Build Community

We believe in the power of community to transform lives. At Hawthorne, we actively foster environments that promote social interaction, collaboration, and a shared sense of purpose.

Be The Difference

Making a difference starts with you. We encourage personal growth, philanthropy, and community involvement, empowering each team member to be a positive force for change.

Do The Right Thing

Integrity is the compass guiding our decisions at Hawthorne. We believe in doing what is right, even when no one is watching, fostering a culture where honesty and fairness are a key to success.

Be Accountable

Accountability is the foundation of trust. At Hawthorne, we communicate openly, admit mistakes, and take swift action to rectify any issues, reinforcing our commitment to accountability.

Stay Authentic

We believe in being real and relatable. Authenticity at Hawthorne means embracing imperfections, learning from mistakes, and continuously growing together.

Be Kind

In all things, we lead with kindness, always striving to leave others better than we found them.

HAWTHORNE BUSINESS UPDATES

Hawthorne Is Growing!

New Communities, Same Hawthorne Heart

We’re excited to officially welcome five new communities to the Hawthorne portfolio! From the rolling hills of Alabama to the heart of eastern North Carolina, each of these properties brings something special to the table—and we’re thrilled to bring the Hawthorne experience to their residents and teams.

Here’s a look at who’s joining us:

Evolve at the Pines | 288 Homes | Greenville, NC

Located in one of eastern North Carolina’s fastest-growing cities, Evolve at the Pines offers spacious layouts, modern finishes, and room to grow. This community is perfectly positioned to expand our presence in a vibrant, university-driven market.

Evolve Deep River | 264 Homes | High Point, NC

Just minutes from both Greensboro and Winston-Salem, Evolve Deep River blends style and location in the heart of the Triad. With strong curb appeal and thoughtful amenities, this community fits right into our growing footprint across central North Carolina.

Rim Creek | 56 Homes | Fayetteville, NC

This cozy Fayetteville property offers residents a quiet retreat with quick access to everything they need. While smaller in scale, Rim Creek gives us a unique opportunity to deepen our roots in a military-strong, community-focused market.

Vestavia Reserve | 272 Homes | Vestavia Hills, AL

Just outside of Birmingham, Vestavia Reserve delivers charm, convenience, and southern sophistication. We’re excited to bring the Hawthorne touch to this established, high-growth suburb and expand our footprint across Alabama.

Village Chase | 35 Homes | Fayetteville, NC

Village Chase may be our smallest addition, but it’s big on potential. This tightly knit community adds valuable density to our Fayetteville portfolio and allows us to serve residents with the same warmth and consistency Hawthorne is known for.

We’re proud to have these properties—and their teams—join the Hawthorne family. We look forward to bringing our signature culture, care, and consistency to each community as we continue to grow together.

New Development Spotlight

Hawthorne Northwest is our most recent completed new development in Greensboro, NC.

Located right off HWY 68, Hawthorne Northwest is ideally located with less than a ten-minute drive to the Piedmont-Triad Airport and a 20-minute drive to downtown Greensboro, NC. This new community features garden-style buildings and 276 total units. This unique community features two custom interior apartment finish schemes. All styles include washer and dryer in-unit, open concept floorplans, and custom high-end kitchen finishes with Energy Starrated appliances and granite countertops. Hawthorne Northwest’s extensive community amenity package includes saltwater swimming pool with submerged seating, sports simulator, large co-working space with private office rooms and more!

The first residents were welcomed to Hawthorne Northwest in July 2024. As of March 2025, all twelve buildings are 100% complete. The community is currently 73% occupied and 87% pre-leased. Join us in congratulating this successful team and check out what they’ve been up to on social media!

CHECK IT OUT HERE!

Announcing New Career Progression Paths

We are thrilled to announce the launch of Hawthorne’s newly updated Career Progression Paths, designed to provide clearer, and more structured growth opportunities for our on-site employees.

At Hawthorne, we are committed to your professional development and long-term success. These updated career paths offer greater transparency on skill development, potential career trajectories, and the steps needed to advance within the organization.

What’s New?

• Clearly defined career progression paths for each on-site and regional role

• Updated role expectations and skill requirements

• Professional development resources and on-the-job training opportunities

• Revised online learning and new live training classes designed to support your journey

If you are thinking about furthering your career with Hawthorne, we encourage you to explore these new career paths. Log into UKG Learning and then click on any of the following links to learn more:

The Training Department is here to support your professional development, and we look forward to helping you achieve your career goals!

TRAINING CORNER

Promotion Announcement

We are delighted to share the exciting news of Dustyn Triplett’s promotion from Regional Support Manager to Training & Support Manager.

Over the past 10 months, Dustyn has played a pivotal role in shaping and strengthening our onboarding & training experience. He has not only been a key contributor to the Hawthorne Connectors Program for Community Managers, but he also led the successful pilot of the new Connectors Program for select Resident Services Supervisors — both of which are now integral parts of our training platform thanks to his leadership.

Dustyn is exceptionally well-suited for this role. Since joining Hawthorne in 2017 as a Leasing and Live It Specialist at Stonesthrow, he has consistently brought a wealth of experience and passion for our industry. He quickly rose through the onsite rank, working at sites such as Millis and Main, 198 Milltown, and 8 West; all while successfully completing the ACM, CM, & RSM Career Paths. Then, in 2022, Dustyn transitioned to the Regional Support Team. There, Dustyn became a go-to resource, often called upon to assist with some of Hawthorne’s most challenging communities, a true testament to his reliability and expertise.

His natural ability to connect with others, paired with his deep understanding of our values and practices, made him the ideal person to lead the RSS Connector pilot program. Thanks to his dedication, the program quickly evolved from a trial to a permanent and impactful part of our onboarding journey. Today, Dustyn works one-on-one with approximately 15 new Community Managers and Resident Services Supervisors over an 8–10 week period, helping them gain an understanding of Hawthorne’s policies, procedures, and— most importantly—the Live It culture. In his new role, Dustyn will continue to train and support our new Managers and Service Supervisors. He has already made a significant impact and continues to elevate the program each day.

New Development Micro-Courses

We are excited to announce four more new training courses designed to elevate your new development leasing skills! Whether you are using a revenue pricing model like Revenue IQ, AIRM, etc., you will find this content relevant and engaging. The courses are available now in the Grace Hill Library, and we encourage you to take full advantage of these valuable learning opportunities. Below is a brief overview of each course:

Close with Confidence: Expert Techniques for Handling Lease Objections

In this course, you will learn how to:

• Implement popular closing techniques to secure more leases.

• Effectively overcome common objections and turn them into opportunities.

• Prepare and use closing materials, such as branded price sheets and post-visit follow-ups, to increase application conversions.

• Use thoughtful prospect gifts and follow-up strategies to leave a lasting impression on potential residents.

In this course, you will learn how to:

• Communicate effectively with new residents to build trust, set clear expectations, and address potential challenges during the move-in process in a proactive and empathetic manner.

• Create a personalized and memorable move-in experience by incorporating thoughtful details like progress updates, welcome kits, and special touches that make residents feel valued.

• Engage with residents post move-in by maintaining ongoing communication, encouraging community involvement, and offering exclusive perks to ensure continued satisfaction and foster long-term resident retention.

Assessing and Analyzing Your Competition

In this course, you will learn:

• What competition is and how it affects pricing, marketing, and client decisions.

• How to analyze market conditions, shop competitors, and understand customer priorities to stay competitive.

• How to identify your community’s unique selling points and learn strategies to overcome objections and negotiate effectively.

Show, Tell, Sell: Mastering the Tour Experience for New Development Communities

In this course, you will learn how to:

• Develop and adjust tour paths, maintain a show-ready environment, and confidently guide prospects through every stage of your community’s construction.

• Master virtual and hard hat tours using storytelling and interactive techniques to keep prospects informed and excited.

• Build strong connections, tailor tours to individual needs, and use compelling narratives to turn prospects into future residents. Welcome Home: Creating a

And don’t forget our other recent new development additions:

• Turn Leads into Leases: Follow-Up Strategies Using Knock

• The Art of Outreach Marketing: Boost Your Community’s Awareness

Employee Training Schedule

April 28 – May 9: Q2 Resident Services Roadshows (various locations)

*For more information about these classes and many more, click on the Grace Hill training calendar on your learning homepage.

May 8: Career Path Class (for CM, RSS, RRSS, RSD, AM) – “Behavioral Interviewing”

May 15: Career Path Class (for RSD, AM) – “Trust: The Building Block of Leadership”

May 20-21: Live It Leadership (Greensboro, NC)

May 28-29: Leasing School (Greensboro, NC)

May 28-29: Leasing School (Virtual)

June 5: Career Path Class (for CM, RSD, AM) – “Communication: The Key to Connection”

June 17-18: Live It Leadership (Virtual)

June 18-19: Leasing School (Greensboro, NC)

June 25-26: Leasing School (Virtual)

June 26: Career Path Class (for AM) – “Crucial Conversations: Responding to Poor Performance”

The Importance of Preventative Fire Protection Inspections

As Property Management professionals, we all juggle countless responsibilities. From resident satisfaction to property maintenance, your to-do list never seems to end. In addition to the everyday hustle, it’s crucial to prioritize one thing above all else: the safety of your residents. That’s when understanding the fire & life safety inspection and deficiency life cycle comes into play.

According to recent statistics from the National Fire Protection Association (NFPA) and the Federal Emergency Management Agency, approximately 70% of the losses from fires in the U.S. are from residential fires—and of those losses, approximately one-third are in multifamily residences.

These systems not only fulfill the requirements of local codes and standards but also provide life-threatening risk reduction in the event of a fire. One significant challenge that can create liability for residents, managers, and property owners is an incomplete inspection. These liabilities can range from monetary fines, increased property costs due to delayed identification of system maintenance issues, and more seriously, potential impact to the health and safety of our residents.

To complete a proper and comprehensive inspection, the site team must work with residents to allow access to all units and rooms for all the buildings. Fire sprinklers are generally located in every room and each one needs to be inspected on a routine basis.

1. Routine Inspections: The Foundation of Safety

Regular inspections are the cornerstone of a robust fire and life safety program. These inspections, conducted by certified professionals, identify potential hazards and ensure your systems are operating at peak performance. Think of it as a routine check-up for your property’s critical safety infrastructure.

Are you ready for your fire inspection?

What do these inspections cover?

• Fire alarm systems: Ensuring proper function of smoke detectors, pull stations, and alarm panels. Follow NFPA 72 guidelines for these inspections.

• Sprinkler systems: Checking for proper water pressure, adequate coverage, and any signs of damage. follow NFPA 25 guidelines for these inspections.

• Fire extinguishers: Inspecting for proper pressure, charge, and accessibility. Follow NFPA 10 guidelines for these inspections.

• Fire Backflows: A backflow preventer is a device installed in fire sprinkler systems to ensure water flows in only one direction: toward the sprinkler heads.

• Emergency lighting: Verifying functionality and adequate illumination of exit routes. Follow NFPA 101 guidelines for these inspections.

• Set reminders to automatically remind yourself of inspection dates and share with CM/RM via outlook calendars.

• Start scheduling your inspections 30 days or more before your inspections are due.

• Set a reminder for deficiency follow-up and scheduling of repairs 15/30 days post inspection.

• Utilize Net Vendor Maintenance’s reoccurring Service Request function for monthly/quarterly inspections listed below.

Even with diligent maintenance, inspections may uncover deficiencies. These are essentially areas where your fire and life safety systems don’t meet code requirements or operational standards. Don’t worry! Identifying these issues is the first step towards resolving them and enhancing safety.

Common deficiencies can include:

• Damaged, painted or dirty sprinkler heads

• Expired fire extinguishers

• Malfunctioning fire alarm components such as pull stations, horn strobes, or smoke detectors

• Inadequate or broken emergency lighting

• Out-of-date smoke or carbon monoxide detectors

Remember, Smoke detectors expire every 10 years & CO detectors expire 7 – 10 years

Always use a reputable preferred Hawthorne vendor. Once your quote has been received, reviewed and approved, then we should prioritize scheduling. This will ensure minimal disruptions to your operations and restore full compliance quickly and efficiently. Whether replacing components, addressing code issues, or upgrading systems, it’s important to have a commitment to safety.

Fire and life safety isn’t a one-time task; it requires ongoing vigilance. Regular testing, maintenance, and system monitoring are essential to ensure continued compliance and optimal performance.

ONLY WORKING FIRE SPRINKLER SYSTEMS SAVE LIVES

3. Identifying Fire Safety Deficiencies: Addressing Potential Risks

4. Deficiency Repairs: Acting

Fitness Reimbursement

Hawthorne offers all full-time employees with at least 6 months of service an opportunity to submit up to $150 in Fitness Reimbursements each calendar year. This reimbursement is for gym memberships, fitness apps and fitness studio memberships. If you would like to submit a Fitness Reimbursement request please use the following link and complete your request: Fitness Reimbursement Request Form

Here to Support You!

In our continuous efforts to empower our teams and enhance our processes, we’re excited to have recently introduced new updates and resources!

We launched Auto NSF, a feature designed to streamline how we handle non-sufficient funds (NSF). This tool automatically updates the resident ledger, adds the NSF fee, and adjusts the NSF count on the resident page. This new process will not only save you time and help improve accuracy but will also help boost collections. Remember to check your Collect Processor Report for returns (Reports > Collect Processor > Returned Transaction Report).

We introduced the enhanced RSS Budget Comparison report in Yardi Voyager with a new drilldown feature and color coding. These improvements make it easier to monitor expenses, compare actual spending to your budget, and plan future costs effectively. We released a new streamlined process for adding and removing leaseholders, introducing significant time-saving enhancements:

RSS Budget Comparison Report

New Roommate Addendum: We’ve replaced the Hawthorne Roommate Release with the ‘NAA Lease Contract Amendment to Add or Change a Roommate During the Lease Term,’ eliminating the need for a new lease with each change.

Enhanced Yardi Access: Community Managers can now update the primary leaseholder directly in Yardi after all parties have signed the NAA Roommate Amendment, avoiding the need for support tickets.

Enhanced Yardi Access

Your feedback is essential as we strive to make 2025 our best year yet. We’re excited to introduce more enhanced features in the coming months, as well as support tips tailored to your needs. Have an idea or feedback to share? Please don’t hesitate to submit a support ticket or share your thoughts through Hawthorne Voices.

Ann Collias

Senior Director of Brand Strategy

Time with HRP?

Almost a full year back—though I originally started my career with Hawthorne in 2015, so it feels more like a homecoming than a new start!

What do you love most about HRP?

The people—and the pace. I love that we’re a team that truly listens to new ideas and moves fast to bring them to life. I’ve learned so much from so many incredible leaders, and there’s something special about the energy and care that everyone brings. I feel lucky to collaborate with such a smart, driven group.

What do you do outside of Hawthorne?

I love going to art shows, traveling, doing yoga, and long walks with a coffee and my dog Lyla. I also recently picked up horseback riding—it’s been a new challenge, but I’m loving it so far!

If you had 3 wishes, what would they be?

Great question!

1. The ability to “apparate”—like in Harry Potter—so I could travel anywhere, anytime. (Traffic + TSA lines? No thanks. Dinner in New York, coffee in Italy? I’m in.)

2. A ticket to attend the Grand Masked Ball at the Château de Versailles—something about it feels silly, fun, and a little extra in the best way.

3. The ability to read animals’ minds—I am always curious to know what they’re really thinking!

What’s Happening, Hawthorne?! March - April 2025

Kara Robinson

Regional Manager

Time with HRP?

2 years and 11 months.

What do you love most about HRP?

I love the incredible relationships I have made and sharing a common goal of leaving people better than we found them.

What do you do outside of Hawthorne?

I love being outdoors – trail running, hiking, beach! I also love live music, and spending time with my 14-year-old son, Miles, and my 2 Great Danes, Gunner and Zeus.

If you had 3 wishes, what would they be?

1. The ability to travel endlessly and feel at home wherever I go – adventure meets inner peace.

2. The ability to shrink my fur babies for travel and make them full-size when we get to our destination! Traveling with 280 lbs. of dog is tough, but I wouldn’t trade them for the world.

3. The ability to slow time down and revisit my favorite life moments. Life goes by way too fast, and it would be amazing to be able to go back and bask in moments that you didn’t know would be forever impactful when they were happening.

YOUR ACHIEVEMENTS CELEBRATING

Corporate

Promotions

Name Promotion From Promoted To

Becky Carter

Biek Hwing

Breanna Miller

Crystal Edwards

Daniel Buckley

Danniene McNeill

Dustyn Triplett

Mary-Margaret Thompson

Morgan Cockman

Peyton Edmond

Robert Mason

Robert Vaughn

Taylor Slaughter

Sr. Director of Software Support

Property Accountant

Talent Acquisition Specialist

Property Accountant

Community Manager

Property Accountant

Regional Support Manager

Community Manager

Property Accountant II

Assistant Project Manager

Resident Services Supervisor

Property Accountant

Property Promotions

Alisia Bullock

Andrew Cardwell

Caleb Andrews

Carter Kendall

Cary Squires

Collin Carpenter

David Gibson

Devon Spruill

Don King

Emily Botello

Jacqui McBee

James Graham

JaTerrica Scott

Joshua Underwood

Kason Crawford

Mariah Mills

Marielis Cruz

Michael McDowell

Ryan McCarty

Taylor Nichols

Terry Moody

Tiana Jackson

February - March February - March

VP of Software Support

Property Accountant II

Sr. Talent Acquisition Specialist

Property Accountant II

Regional Manager

Property Accountant II

Training and Support Manager

Area Manager

Senior Property Accountant

Project Manager

Regional Support Supervisor

Property Accountant II

Name Promotion From Promoted To

Leasing & Live It! Specialist

Resident Services Technician II

Leasing & Live It! Specialist

Regional Leasing Specialist

Resident Services Technician III

Resident Services Technician I

Resident Services Technician II

Leasing & Live It! Specialist

Assistant Community Manager

Leasing & Live It! Specialist

Resident Services Technician I

Assistant Community Manager

Leasing & Live It! Specialist

Resident Services Technician II

Assistant Community Manager

Resident Services Technician II

Leasing & Live It! Specialist

Assistant Community Manager

Resident Services Technician III

Assistant Community Manager

Community Manager

Resident Services Supervisor

Resident Services Technician II

Resident Services Technician III

Assistant Community Manager

Community Manager

Assistant Community Manager

Resident Services Technician II

Community Manager

Assistant Community Manager

Resident Services Technician III

Resident Services Supervisor

Community Manager

Resident Services Technician III

Assistant Community Manager

LEADERSHIP AWARDS

CONGRATULATIONS TO EACH OF OUR 2025 AWARD WINNERS!

Thank you for being such strong examples of Hawthorne’s Live It culture.

Your Career Path Completions

February - March

Employee

Ashley Schumacher from Eagle Landing

Cole Mansfield from Amelia Village

Dajan Krajisnik from Hawthorne Northwest

Derek Schneider from Hawthorne Waterway

Logan Dennis from Seapath on 67th

Madison Cleary from Hawthorne at the Bend

Marsha Kettler from 904 West

Ronal Sarmiento from Piedmont Place

Ryan Truax from Hawthorne at Murrayville

Tiana Jackson from Meridian at North Hills

Path From

Leasing & Live It! Specialist

Assistant Community Manager

Resident Services Technician III

Resident Services Technician II

Assistant Community Manager

Community Manager

Resident Services Technician III

Resident Services Technician II

Leasing & Live It! Specialist

Path To

Assistant Community Manager

Community Manager

Resident Services Supervisor

Resident Services Technician III

Community Manager

Regional Support Manager / Area Manager

Resident Services Supervisor

Resident Services Technician III

Assistant Community Manager

February - March

High Roller Achievements

Hawthorne High Rollers is a leasing reward program designed to encourage exceptional leasing results by providing a bonus program that increases recognition and compensation for sales ability.

Employee

Angelica Cutlip

Anthony Diaz-Rebollar

Aracelis Vega

Diana Briones

Erika Post

Greicy Delgado

Haven Kincaid

Jacob Holbrook

Jay Harmon

Jordan Thimjon

Laura Smith

McKenzie Crispin

Megan Grady

Micayla May

Olivia Thomas

Rayner Alvarado Guatzin

Stephen Holmes

Community

Hawthorne at Kennesaw

Polo Village

Reserve at Lake Irene

Jamestown Commons

Landings at Grande Dunes

Midora at Woodmont

Eagle Landing

Park at North Ridge

Hawthorne Westside

Hawthorne Waterside

Hawthorne at the Crest

Hawthorne at Blanco Riverwalk

904 West

Hawthorne at the Summit

Hawthorne at the Pointe

27Seventy Lower Heights

Meridian at Harrison Pointe

Status

Jack Pot Scholar Elite Scholar Scholar Scholar Scholar Scholar Scholar Scholar Scholar Scholar Scholar Ace Jack Pot Elite Hot Shot

Regional Team Promotions!

Welcoming Hawthorne Babies

Tallulah James Evans

Proud Parent: Mariah Evans, Leasing & Live It! Specialist at Hawthorne at Lily Flagg

Tallulah, “Tilly” for short, was born on March 26, 2025. She weighed 7.6 pounds and 19.5 inches long. This is Mariah’s first child and she is beyond excited to be a mother!

Everlyn Rae Barnes

Proud Parent: Danielle Barnes, Community Manager at Landings at Grande Dunes

Everlyn Rae Barnes was born on December 23, 2024, weighing 7 pounds and 1 ounce!

Cristiano Dhanoolal

Proud Parent: Shiva Dhanoolal, Resident Services Supervisor at Parker

Cristiano was born on April 18th, 2025 at 1:27am. He loves sleeping and drinking his bottle.

Lillian “Lily” Graves

Proud Parent: Lauren Graves, Senior Director of Marketing at Corporate

Lillian was born on August 23, 2024 and is named after her grandmothers’ favorite flower. She currently loves blowing bubbles, laughing at her brothers, and trying all the new foods! Director

Stephanie Sofia Lopez

Proud Parent: Rafael Lopez, Resident Services Supervisor at Hawthorne at Fairmont

Stephanie Sofia Lopez was born on July 16, 2024. She is already stealing hearts with her precious smile!

Ilana Esther Costello

Proud Grandparent: Leigh Ann Weber, Investor Relations & Acquisitions Support at Corporate

Ilana Esther Costello was born on February 26, 2025, to Leigh Ann’s daughter in Chicago. Ilana makes grandchild number 18!

Welcoming Furry Friends

Bruno

Proud Owner: Antonio Garner, Regional Support Manager at Corporate

Bruno is a 7-pound Boxador and he’s full of energy! He enjoys playing with his toys and has a habit of biting ankles. During his daily walks, he somehow manages to steal all the attention!

Artemis

Proud Owner: Matt Crowe, Assistant Community Manager at Hawthorne at the Carlyle

Artemis is a 4-year-old solid black German Shepherd. He likes to cuddle, go for hikes, and no ball goes un-fetched when he’s around.

Badger

Proud Owner: Stephanie Haney, Community Manager at Hawthorne at Haywood

Meet Badger. He is Stephanie’s 14-week-old foster puppy. Badger is a silly, lovable pup with a heart as big as his energy level! He plays hard and loves nothing more than being by your side. Much like our clients, he too is looking for the perfect place to call home.

Banana

Proud Owner: Amber Pinkey, Community Manager at Hawthorne at the Ridge

Banana is a 7-week-old English Cream Golden Retriever. She is full of energy!

Carly Ann

Proud Owner: Rhonda Long, Community Manager at Retreat at Weaverville

Carly Ann is a bundle of energy who loves to meet new people and make them smile! She enjoys going on walks and playing fetch. At the end of the night, she puts herself to bed.

Leah and Ollie

Proud Owner: Armando Urdaneta, Leasing & Live It! Specialist at Reserve at Lake Irene

Meet Leah (salt & pepper color) and Ollie (brown color)! Both are Miniature Schnauzers.

Five Star Resident Reviews

27Seventy Lower Heights

By: Marshall Renfroe / Google

27 Seventy Lower Heights is an amazing place to live! The property is beautiful, the amenities are top-notch, and the location is perfect. I had such a great experience with the leasing process—Hannah and Nicole were incredibly helpful and professional every step of the way. They made everything smooth and easy, and it’s clear they really know what they’re doing. Highly recommend!

Welden

Park By: Anonymous / Apartments.com

Since my first day in this community, I have been met with nothing but genuine care and kindness from Christian, Dan, and D. They welcomed me with open arms and have quickly become my second family. Our amenities are top notch (including our complimentary DraftServ Beer Tap coming soon), the grounds stay clean and are well maintained, parking is wonderful, and the social events are so fun to do with everyone! I’ve also felt as a whole like this community genuinely looks out for each other and have always felt comfortable walking around day or night. I love that we’re tucked away from the main road but still within 15-20 mins from Winston-Salem, Greensboro, and High Point (and literally 5 minutes from restaurants and grocery stores). Lastly, I’d like to give a huge shout out to D. who stopped what he was doing this morning to find a nail in my tire and repair it! It says a lot when our service team can take a few minutes out of their day for something most people would overlook (and quite literally save the day). Thank you all for making me feel right at home from Day 1; I am truly grateful and look forward to creating more memories with you in the future.

Meridian at North Hills

By: Shanora Smith / Google

My son just moved into Meridian at North Hills, and as a mom, I’m so thankful he found this place. His apartment is absolutely beautiful—so bright and clean with a really modern layout. What I especially love is the smart door system. He can unlock everything straight from an app on his phone, and it works so easily. Knowing he has that extra layer of convenience and security makes me feel better, especially since he’s living on his own. Also, I have to give credit where it’s due—the ladies in the office were so sweet and helpful. They really made him feel welcome and supported through the whole process, and that means the world to me. It’s such a relief seeing your child in a place where he feels comfortable and taken care of. This mama’s heart is happy!

Hawthorne at Mills Gap By:

Carmen Grandfield / Google

I moved to Hawthorne a few years back when staying at some townhomes in North Asheville because the maintenance was below par to say the least. After coming to Hawthorne, I’ve never been disappointed with the maintenance staff, on the contrary I’ve had my expectations met and exceeded. The main cause of this is the Maintenance Management John. He has also trained his team to be the best in town and he goes above and beyond to fix any appliance. The Maintenance staff actually worked off hours to communicate with us during Hurricane Helen to let us know times we can use water and created a sense of safety during the storm. I probably would have moved to another location as other places are closer to my business but the Maintenance staff here at Hawthorne make me know I’ll be taken care of at my complex and has made me happy to be a long-term tenant at this location. Five Stars all around, thanks John!

Live It Stories

Heart, Home, and Hawthorne: A Stillwater Story

At Hawthorne at Stillwater, community isn’t just a word—it’s a way of life. That spirit came to life in a powerful way this past winter when the property’s Community Manager, known widely for her passion for animal rescue, went above and beyond to support someone in need.

A few weeks before the holidays, her nonprofit animal rescue received a request from a local woman named Deborah. Facing significant health challenges and financial hardship, Deborah asked for cat food and litter to care for her beloved pet, Ted. While delivering the supplies, the Community Manager learned that Deborah had recently undergone openheart surgery and was recovering in an old camper that, while clean and cozy, was damaged and missing insulation.

Though Deborah humbly insisted that “as long as Ted is okay, I’m okay,” it was clear that she needed support too. Over the next several days, the Community Manager returned with additional pet supplies, gift cards for groceries, and a determination to do more. When she discovered a large split in the camper’s seam—letting in wind, rain, and cold—she turned to her team at Hawthorne.

Back at the property, she shared Deborah’s story, and the response was immediate. George and Pete from the maintenance team stepped up without hesitation. On their lunch break, they made the short drive to Deborah’s camper, sealed the seam with screws and specialized tape, and added foam insulation to keep her warm and safe. Their swift action ensured that Deborah had a secure space to recover in—proof that small acts of kindness can have a big impact.

“This team always shows up,” the Community Manager shared. “They didn’t just fix a wall—they helped give someone peace of mind when she needed it most.”

Huge thanks to Pete and George for embodying what it means to LIVE IT—with heart, action, and care for others.

Hawthorne Voices

A key element of Hawthorne’s success is a continual improvement in our processes, programs, and company in general. These improvements can only happen with YOUR valuable feedback! While we cannot implement every suggestion that is submitted, we do review every suggestion. Below is a suggestion that was submitted that has now been put into place!

“When someone turns in a Notice to Vacate, we are scheduling the pre-moveout inspection. Can you please add a section for the pre-moveout inspection date on the notice to vacate form? We want to go ahead and schedule it when they turn in their notice, but we want a place for it on the form.”

The Notice to Vacate form has been updated to include a section for pre-moveout inspection dates. This form has also been uploaded to UKG Content Library.

Suggestion submitted by

Danielle Gray Assistant Community Manager at 18 Watercress Green

Keep the feedback coming, we want to hear from you!

MANAGEMENT CORNER HAWTHORNE

Let’s Talk Talent!

Spring Forward: Simple Ways to Grow & Support Your Team This Season

Spring is all about new energy, fresh starts—and it’s the perfect time to refresh the way we think about hiring and retaining talent. As the pace picks up, here’s how to be more intentional in growing your team from the inside out.

Tip 1: Recognize Your People in a Way That Resonates

Recognition isn’t one-size-fits-all. Take a moment to ask:

“How do you like to be recognized for your accomplishments?”

When people feel seen the way they want to be seen, it deepens loyalty and boosts morale. Whether it’s a shout-out in a team meeting or a quiet thank you note—it all counts.

Tip 2: Encourage Career Growth Conversations

Spring is a natural time to talk about growth. Ask your team:

“Where do you want your career to be in a year—and how can I support you?”

Highlight the Career Path Progression program(s), shadowing, and/or training opportunities. People feel more connected when they see a clear future within their team.

Tip 3: Check In with Real Intention

Go beyond surface-level. A simple, consistent 1-on-1 creates space for your team to share what’s really going on. Try questions like:

“What’s a win—big or small—you’ve had this week?”

“How are you doing? Do you feel supported?”

These check-ins build trust and keep your finger on the pulse.

Tip 4: Look for New Ways to Plant Seeds to Hire New Talent!

Spruce up your LinkedIn and start networking in your community - great talent is all around us! Had great service at a local restaurant? Give them your business card! Met an eager and energetic barista? Give them one of our “Join Our Team” cards! Don’t wait to post a job, look around to see who a great candidate might be to Live the Difference with us!

Final Thought:

Growth doesn’t happen with a little water and sunshine! It happens when we slow down to ask the right questions, listen with purpose, and act with intention. This season, let’s plant seeds for a strong, thriving team—together.

Have questions or want help with your recruiting needs? Reach out to TA: TAdept@hrpliving.com

Distraction is the Norm— So How Do You Stay Focused?

Let’s be honest: in multifamily, distractions aren’t the exception—they’re the everyday. Between resident needs, vendor updates, texts, emails, and everything in between, staying focused can feel nearly impossible. And with attention spans shorter than ever, it’s no surprise that deep, productive work often takes a backseat.

But it doesn’t have to.

This recent article from Harvard Business Review breaks down four simple, practical strategies to help regain your focus—even in the most fast-paced environments. It’s a good reminder that focus is a skill, not a personality trait—and it can be built with intention and a few smart habits.

Take a few minutes to read it here: