What's Happening Hawthorne?!

2019 Education Conference “Dream It, Build It, Live It!”

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WHAT’S HAPPENING, HAWTHORNE?!

September-October 2019

CONNECT WITH US ON FACEBOOK!

We have two groups on Facebook and we would love to connect with YOU! Simply search for the group on Facebook and ask to join.

HAWTHORNE RESIDENTIAL PARTNERS LEASING! Dedicated to all things LEASING! This is a group where you can share ideas, challenges, and successes as to how we can provide the best experience across our portfolio. Examples of some things shared include: move in gifts for residents, resident event ideas, etc. This group also has great training resources.

HRP LIVE IT & LOSE IT CHALLENGE A fitness group that encourages HRP employees and teams to live their best life! Motivational posts and goals are submitted quite frequently within this group.

CALLING ALL PHOTOGRAPHY ENTHUSIASTS!

Do you want to see your team featured on an upcoming newsletter cover?

Please submit photos of your team to liveit@hrpliving.com. These photos can be fun or serious – have fun with it! When submitting your photos please include the name of your community, the names of anyone pictured in the photo and where the photo is from such as a Resident Social Event, etc.

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What’s Happening Hawthorne Sept-Oct 2019

5 STAR RESIDENT REVIEWS HAWTHORNE COMMONS

By Verified Resident | ApartmentRatings.com I love this apartment complex so far. My experience has been amazing, especially compared to my old apartment complex. When I moved in, everything was as told. The amazing staff left a letter with my keys on the counter because the office was closed the day I moved in, and yet they still let me move in which was super accomodating. I can tell they really care about the people who live at this complex. Maintenance came in the moring after I left a maintenance request and completed everything very timely. Outsanding!!!!

HAWTHORNE AT WISTERIA

By Deborah Spoon | ApartmentRatings.com

My daughter will be moving to Hawthorne September 23rd, this will be her first time to move away from home. I am SO pleased with the excellent customer service of Joseph Fields-Weldon! He took his time with us, answered all my questions, he made me feel like this will be a safe place for my only child to live. He took his time showing us around the complex, he actually made us feel like long lost friends. I’m so thankful for everything he did for us during our visit. Joseph is definitely an asset to your company!

STALLINGS MILL

HAWTHORNE AT MIRROR LAKE

I wish to express my most favorable compliments, not just to one individual, however to the entire staff at Stallings Mill Apts. I have the distinct honor to be one of the first residents to move to this beautiful community. The efficiency of staff, the proficient maintence staff attending to details makes the residents very comfortable and secure living here.

Krystyna in the office is above and beyond amazing!

We had a tour and then a super quick process with appyling! Top notch customer service and no hassle! We can’t wait to move in and be apart of the Hawthorne and the Mirror Lake community! 10 STAR REVIEW!

By George Persico | Google+

By Bree Ownsbey | Facebook

What’s Happening Hawthorne Sept-Oct 2019

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HR HAPPENINGS! IF YOU OR YOUR COVERED ADULT DEPENDENTS ARE ENROLLED IN HAWTHORNE’S MEDICAL PLAN THROUGH CIGNA, YOU CAN TAKE ADVANTAGE OF OMADA® Omada® is a digital lifestyle change program that can help you lose weight, feel fantastic, and develop long-term healthy habits. There are qualification factors that you will have to meet to be accepted into the program and you’ll receive the program benefits at no additional cost. This program was designed for individuals that are at risk for diabetes or heart disease. If you qualify for Omada®, you can join the program at any time until March 31, 2020. Hawthorne is paying 100% of the cost of Omada® to help our employees’ live a healthy life!

Take the 1-minute risk screener to see if you’re eligible: www.omadahealth.com/hrp

PARTICIPANTS IN OMADA® WILL GET:

- An interactive program to guide your journey - A free, wireless smart scale that you get to keep to monitor your progress - Weekly online lessons to empower you - A professional Omada® health coach to support you and keep you on track - A small online group of participants to motivate each other and keep you engaged - An opportunity to earn two goals through Motivate Me for a total of $150!

EMPLOYEE HANDBOOK REVISIONS Revisions have been made to several policies in the Employee Handbook. The updated version of the Handbook is located on the portal by going to the following path: Resources >> Human Resources >> Employee Handbook. You will be prompted to acknowledge the revision in Grace Hill Vision.

If you have questions regarding the Employee Handbook, please reach out to hrdept@hrpliving.com.

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What’s Happening Hawthorne Sept-Oct 2019

PROMOTION SPOTLIGHT August-September NAME

PROMOTION FROM

PROMOTION TO

Alexis Hall

Leasing and LIVE IT! Specialist

Assistant Community Manager

Amie Clavier

Leasing and LIVE IT! Specialist

Assistant Community Manager

Kayla Kendall

Leasing and LIVE IT! Specialist

Assistant Community Manager

Kayla Westmoreland

Leasing and LIVE IT! Specialist

Assistant Community Manager

Mark Marshburn

Resident Services Technician

Resident Services Supervisor

Michael Cruz

Leasing and LIVE IT! Specialist

Assistant Community Manager

Michael Mitchell

Assistant Community Manager

Community Manager

Tatyana Maldonado

Leasing and LIVE IT! Specialist

Assistant Community Manager

Zachary Zahn

Resident Services Technician I

Resident Services Technician II

What’s Happening Hawthorne Sept- Oct 2019

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GETTING TO KNOW BRITTANY FURR TIME WITH HRP? I have been with Hawthorne for four months!

WHAT DO YOU LOVE MOST ABOUT HRP? I am amazed at how willing others are to answer questions, help out and how friendly everyone is. It is evident that management truly cares about the success of their employees.

WHAT DO YOU DO OUTSIDE OF HAWTHORNE? I enjoy spending time with my husband and two basset hounds, Bilo and Moose. You can find me outside, playing tennis or taking spontaneous trips with friends to the beach or Asheville.

IF YOU HAD 3 WISHES, WHAT WOULD THEY BE?

1.The ability to talk with animals.

2.To meet and interact with an orangutan.

3.For everyone to treat others the way they would want to be treated.

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What’s Happening Hawthorne Sept-Oct 2019

TRAINING CORNER!

UPCOMING TRAINING EVENTS NOVEMBER 12-13TH

AL/ GA/ LA/ TN/ TX HAWTHORNIZE

DECEMBER 10-11TH

NC/SC HAWTHORNIZE

DECEMBER 12-13TH

LIVE IT! LEADERSHIP

DECEMBER 17-18TH

NC/SC LEASING SCHOOL

COMING SOON!

SAM MANUAL TRAINING

What’s Happening Hawthorne Sept-Oct 2019

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2019 EDUCATION CONFERENCE

SEPT 26-27TH

Our 2019 Education Conference has come and gone and what an amazing whirlwind experience it was!

Hundreds of employees from all over the company came together to learn, collaborate and network. A large portion of this content was delivered directly by some of Hawthorne’s corporate team and senior leaders.

One such class was the ACM Breakout “Cash is King: Your Foundation to Financial Success”.

This class was delivered by Training and Development Manager, Cale Williams and covered the importance of collections as well as “The Five Royal Decrees of Collections”. Those decrees are: 1. Proactive Preparation 2. P.M.A. – Positive Mental Attitude 3. Contact

4.Control 5.Follow-Up

PROACTIVE PREPARATION Make certain to prepare yourself and your residents. For you – stay hydrated, wear comfortable shoes and use the golf cart. For the residents – rent reminder signs and the importance of resident orientation.

P.M.A. – POSITIVE MENTAL ATTITUDE Don’t just say positive things, think and feel them too! Place a mirror behind your desk as a trick to deescalate tense situations. Make certain to reframe your mindset; it’s you and the resident against the issue of delinquency (not you against them!) Always remember, every day is a new day!

CONTACT Make certain you are utilizing all the forms of contact (letter, phone, email, knocking) and that you’re changing it up. Don’t forget to fill your calendar with reminders to make certain you’re following through with contact and then, make notes of what worked and what didn’t so you’ll be more effective in the future.

CONTROL You must maintain control in a situation by being the expert. Familiarize yourself with things like the ledger and local laws. Remain calm in situations, educate the residents of their options and manage expectations accordingly.

FOLLOW UP Stay true to what you and the resident agreed upon and hold people accountable. Make certain you’re following up with your team as well in the form of Yardi notes and memos. Be kind but persistent, trust but verify. In the end, when push comes to shove, don’t dawdle and file when the time comes.

And that’s it, your Five Royal Decrees of Collections that will help you maximize your collection efforts and be the King or Queen to your kingdom. For those of you that were at conference, don’t forget your contact challenge; make certain to follow up with your partner at the end of the month to talk about what you did and how things went. We’ll see you all next month. In the meantime, keep collecting!

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What’s Happening Hawthorne Sept-Oct 2019

What’s Happening Hawthorne Sept-Oct 2019

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2019 EDUCATION CONFERENCE

AWARD WINNERS Highest Avg Overall Shopping Report Score

Live It! Award Alan Dye’s Region

Rising Star Britta Eaton’s Region

Megan Sizemore - Village Lofts

Tannah Cazares - Hawthorne at Crenshaw

Mike Ratliff - Stonesthrow Apartments

Highest Closing Ratio Mariah Bennett - Hawthorne at Lily Flagg

Live It! Award Amy McNeeley’s Region

Bria White - Millennium Apartments

Lauren Snyder - Cottages at Knightdale Station

Live It! Award Amy Timocko’s Region

Tonijha Taylor - Avenues at Steele Creek

Highest Leasing Ratio 201-274 Units

Live It! Award Britta Eaton’s Region

Clint Beaver - Junction at Antiquity

Highest Leasing Ratio 275+ Units

Loretta Hinson - Plantation at Fayetteville

Live It! Award Meg Pisczek’s Region

Stephanie Brooks - Latitude at Wescott

Hawthorne at the Meadows

Best Dressed Alan Dye’s Region

Rising Star Alan Dye’s Region

Hawthorne at the Peak

Highest Leasing Ratio Under 200 Units

Sisi Polo - W Flats

Brett Alcock - Legacy at Lake Charles Best Dressed Amy McNeeley’s Region

Robyn Gallagher - 18 Watercress Green Best Dressed Amy Timocko’s Region

Ashley Robinson - Hawthorne at Smith Creek Best Dressed Britta Eaton’s Region

Chuck Brown - Hawthorne at Wisteria Natasha Loger - Myrtle Landing

Vanessa O’Keeffe - Village Lofts

Michael Taylor - Hawthorne at the Parkway Rising Star Alan Dye’s Region

Sabryna Alonzo - Hawthorne at Victoria Rising Star Alan Dye’s Region

Stuart Taylor - Hawthorne at the Trace Rising Star Amy McNeeley’s Region

Breanna Miller - Hawthorne at Weaverville

Taylor Houle - Hawthorne at the Ridge

Best Dressed Meg Pisczek’s Region

Rising Star Amy McNeeley’s Region

Kevin Mbakop- Haven at Research Triangle Park

Kelly Merritt - Hawthorne at the Ridge

Highest Quality Turns Alan Dye’s Region

Kevin Boy - Hawthorne at Kennesaw

Nelson Ruiz - Hawthorne at the Parkway Highest Quality Turns Amy McNeeley’s Region

Julie Navarro - Hawthorne at Sugarloaf

Highest Quality Turns Amy Timocko’s Region

John Barnard – Myrtle Landing

Highest Quality Turns Britta Eaton’s Region

Austin Hermes - Hawthorne at Horse Pen Creek Highest Quality Turns Meg Pisczek’s Region

Reggie Williams - Pavilion at UC

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Rising Star Amy McNeeley’s Region Rising Star Amy Timocko’s Region

Meagan Puckett - Stephens Pointe Rising Star Amy Timocko’s Region

Jasmine Brown - Hawthorne Commons Rising Star Amy Timocko’s Region

Mario Gutierrez - Hawthorne at New Centre Rising Star Britta Eaton’s Region Alexis Hall - Hawthorne at Horse Pen Creek Rising Star Britta Eaton’s Region

Daniela Clemons - Hawthorne at Oak Ridge What’s Happening Hawthorne Sept-Oct 2019

Rising Star Meg Pisczek’s Region Rising Star Meg Pisczek’s Region Rising Star Meg Pisczek’s Region Best Social Media

Highest ORA Score

Lowest Delinquency Hawthorne at the Station Most Improved Delinquency YOY

Mission Triangle Park

Highest Avg SatisFacts Score Move Ins Pre 1979

Hawthorne at Wisteria

Highest Avg SatisFacts Score Move Ins 1980 – 1999

Hawthorne at Lily Flagg

Highest Avg SatisFacts Score Move Ins 2000 – 2018

Myrtle Landing & Main Street Square Highest Avg SatisFacts Score Work Orders Pre 1979

Hawthorne at Wisteria

Highest Avg SatisFacts Score Work Orders 1980 – 1999

Hawthorne Riverside

Highest Avg SatisFacts Score Work Orders 2000 – 2018

Hawthorne at the Summit

NEW DEVELOPMENT UPDATES!

We are proud to announce two new developments that are part of our portfolio; Hawthorne at Simpsonville and Hawthorne at Friendly. Learn more about our two exquisite communities below:

HAWTHORNE AT SIMPSONVILLE A 244-unit, luxury, garden-style community located in Simpsonville, South Carolina just 15 miles outside of Greenville. Hawthorne at Simpsonville features a great amenity package: • Detached garages • Saltwater swimming pool with a sun ledge • Pet park and pet wash • Large outdoor pavilion featuring grills and a fireplace and 24-hour access to our large fitness center and cybercafé •Showcasing two apartment home interior finish packages to select from; both options include granite countertops, shaker style cabinet doors, custom, designer selected lighting and plumbing fixtures, stainless steel appliances and chrome hardware throughout, along with washers and dryers

HAWTHORNE AT FRIENDLY

A 188-unit, luxury, mid-rise community located in Greensboro, North Carolina just steps away from The Shops at Friendly Center.

Hawthorne at Friendly features the utmost in luxury with: •Secured parking garage •6,000 square foot clubhouse that includes a cybercafé, wine and coffee bar, a wellness club with a yoga and spin room, and a saltwater swimming pool with chef inspired outdoor kitchens •Residents can also make their way to the top floor to view downtown Greensboro in our first ever Sky Lounge •There are two ultra-luxury modern interior finish packages; both include quartz countertops with double stacked cabinets, washer and dryer, 10-foot ceilings, thoughtfully designed acoustics with additional sound barriers, walk-in showers and smart phone compatible electronic deadbolts

Hawthorne Construction is working on completing our first community built by our very own construction company versus an outside building partner. First building and clubhouse will be completed by the end of November. We are excited about our new development pipeline and we have 17 that we are currently working on. Our leasing teams have done a wonderful job thus far in leasing up our new developments!

What’s Happening Hawthorne Sept-Oct 2019

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RANKINGS SOAR HIGH CLUB!

BACK DOOR CLOSERS!

Property

Property

Highest Positive NCI to budget for Q3!

Positive %

Lakehurst Apartments

26.71%

Karen Lakes Apartments

18.85%

West Park

18.48%

Hawthorne Centre North

18.41%

Hawthorne at New Centre

15.44%

Colony Village

13.46%

Bluff View at Northside

12.40%

Hawthorne at Murrayville

11.94%

Belle Meade PH III

11.69%

Hawthorne Lofts South

10.18%

Top 10 lowest Annualized Turnover thru September

Positive %

Four Seasons Townhomes

35.56%

Yester Oaks 38.25% Hawthorne at Mirror Lake

38.96%

Belle Meade

39.77%

Park 2300

39.93%

Stonesthrow Apartments

40.20%

Lakehurst Apartments

40.28%

Haven at Research Triangle Park 41.55% Crossing at Reedy Creek

42.51%

Grand View

44.44%

RENEWAL REVENUE DRIVERS! Highest Renewal Increases thru September

Property

Positive %

Colony Village

8.22%

Millis & Main

7.60%

Hawthorne Six Forks

7.53%

Hawthorne at the District

7.48%

Hawthorne at Leland

6.53%

Hawthorne at Lake Norman

5.90%

Hawthorne at Horse Pen Creek 5.67%

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What’s Happening Hawthorne July-Aug 2019

Hawthorne at Clairmont

5.59%

Avenues of Kennesaw West

5.54%

Vantage at Wildewood

5.49%

SHOW ME THE MONEY Average Delinquency under 2%, for Q3

Property

Delinquency%

Millis and Main Phase I & II 0.00% Junction at Antiquity 0.06% Cottages at Watercress 0.07% Hawthorne at Crenshaw 0.09% Hawthorne at the Station 0.15% Hawthorne at Leland 0.37% Stallings Mill 0.38% Myrtle Landing Townhomes 0.39% Waterford 0.41% Hawthorne at the District 0.42% 18 Watercress Green 0.45% Hawthorne at the Meadows 0.49% Legends at Morganton 0.51% Hawthorne at Southside Phase III 0.64% Hawthorne at Victoria 0.65% Amberleigh Ridge 0.78% Piedmont Place 0.81% Hawthorne Riverside 0.82% Belle Meade Phase III 0.91% Stephen’s Pointe 0.93% Mission Club 0.93% Plantation at Fayetteville 0.94% Belle Meade 0.97% Hawthorne at Weaverville 1.01% Stillwater at Southbridge Phase III 1.07% Hawthorne at the Hall 1.09% Hawthorne at Lake Norman 1.21% 501 Estates 1.21% Hawthorne at South Shore 1.24% Fairways of Carolina 1.31% Legacy at Lake Charles 1.32% 1287 Shoals Apartments 1.33% Village Lofts 1.34% Meridian at Harrison Pointe 1.37% Hawthorne at Horse Pen Creek 1.55% Hawthorne at Lily Flagg 1.56% Crossing at Reedy Creek 1.58% Hawthorne at Wisteria 1.72% Hawthorne at the Peak 1.73% Avenues of North Decatur 1.75% Hawthorne at Oakridge 1.83% West Park 1.84% Hawthorne at Lake Heather 1.91% What’s Happening Hawthorne Sept- Oct 2019

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DID YOU KNOW? USER WAY WEBSITE ACCESSIBILITY WIDGET As a company, we are committed to ensuring that our websites are accessible to all people with disabilities. We are now utilizing a dedicated accessibility server called UserWay Website Accessibility Widget on all of our websites. This widget contains specific functions, in accordance with the Web Content Accessibility Guidelines (WCAG 2.1), to improve the website experience for users with disabilities so that we can provide an equal user experience for all.

ACCESSIBILITY MENU You will notice an ADA icon on the bottom left corner of every Hawthorne website – both community and corporate - that contains an accessibility menu. This menu allows users to make the following improvements to their website experience: 1.

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Utilize keyboard navigation Increase the visibility of their cursor Adjust the contrast of the page Increase the size of the text Stop movement/animations on the page Highlight links on the page Make fonts more legible Read the page aloud View the page structure for easier navigation

The widget is frequently and automatically updated with the latest accessibility features, so you will notice changes in the widget from time to time.

Please take some time to familiarize yourself with this widget and it’s functions. For more details about the widget and how it helps users with disabilities, you can visit www.userway.org.

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What’s Happening Hawthorne Sept- Oct 2019

LEADERSHIP CORNER! Leaders are an essential part of a company, and they enable their teams to achieve goals sometimes thought unimaginable. We have asked our leader, Sam Davenport to share some of her insight from questions she was recently asked.

1.What do you feel is the biggest strength of our company right now?

The biggest strength of our company is definitely the people and culture.

2. What resources would you recommend to someone looking to become a leader?

First, identify a mentor. There are also 2 influential books that I recommend reading: The 21 Irrefutable Laws of Leadership by John C. Maxwell & Winning by Jack Welch 3.How do you ensure that Hawthorne’s charity outreach activities are aligned with your core values?

Hawthorne’s underlying intent is to serve others. This is a pretty broad value, and it is hard to go in the wrong direction when planning a charity outreach activity. To ensure the proposed activity is in alignment with our core values, leadership for a community would obtain Corporate’s approval. My favorite charity outreach activities include those that directly impact a person. There is something priceless about being able to look directly at the person that you are helping. It isn’t always about supporting a big charity but instead doing acts of kindness that may seem small to us, but are life changing for the people who we are serving.

“I’VE LEARNED THAT PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM FEEL.” – MAYA ANGELOU

What’s Happening Hawthorne Sept- Oct 2019

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LIVE IT! CORNER

Recently we celebrated Maintenance Appreciation week and took some time to show our Resident Services Team how thankful we are of them! Remember that acts of appreciation and kindness don’t have to end at a week!

THERE ARE MANY OTHER WAYS YOU CAN SHOW KINDNESS BY OFFERING CONTINUOUS HELP: 1. Each morning, gather up all the trash in the office/clubhouse area and set it by the door. This will save Resident Services time as they won’t have to go around to every desk to collect the trash. They can just grab it all at one time and take it out to the compactor.

2. Make a calendar showing when you typically pass out notices every month. For example, late notices go out every month on the 6th. Split up the buildings between the team and have the notices prepared and ready to go before noon. This gives each member of the team plenty of time to work them into their afternoon schedule of tasks.

3. If the property is ever under Fire Watch (sprinkler system breaks, etc.) split the responsibility of watching the building between the entire team, not just Resident Services.

4. Make sure you have daily meetings to keep communication open and provide updates/changes to move ins, move outs and scheduling. Good communication is a way to gain the respect of everyone on the team.

Let’s continue to be KIND first, and look around to see how we can help each other! It’s simply the right thing to do.

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What’s Happening Hawthorne Sept-Oct 2019

WHAT’S HAPPENING HAWTHORNE? SEPTMEBER | OCTOBER 2019 HAWTHORNE RESIDENTIAL PARTNERS

@hawthorneresidentialpartners www.hawthorneresidentialpartners.com