What’s Happening
HAWTHORNE AT BRIGHTWOOD FARM
Our Values
Build Community
We believe in the power of community to transform lives. At Hawthorne, we actively foster environments that promote social interaction, collaboration, and a shared sense of purpose.
Be The Difference
Making a difference starts with you. We encourage personal growth, philanthropy, and community involvement, empowering each team member to be a positive force for change.
Do The Right Thing
Integrity is the compass guiding our decisions at Hawthorne. We believe in doing what is right, even when no one is watching, fostering a culture where honesty and fairness are a key to success.
Be Accountable
Accountability is the foundation of trust. At Hawthorne, we communicate openly, admit mistakes, and take swift action to rectify any issues, reinforcing our commitment to accountability.
Stay Authentic
We believe in being real and relatable. Authenticity at Hawthorne means embracing imperfections, learning from mistakes, and continuously growing together.
Be Kind
In all things, we lead with kindness, always striving to leave others better than we found them.
HAWTHORNE BUSINESS UPDATES
Hawthorne Is Growing!
We’re so excited to share that we have recently welcomed 3,594 new units over the past few weeks!
As Hawthorne continues to grow, our dedication to exceeding expectations for our residents remains strong. Each new unit represents a fresh opportunity where someone will create a home, find comfort and make lasting memories. We’re proud to carry this mission of delivering exceptional living experiences to everyone who calls Hawthorne home. Apartment living, beyond expectations. Here’s to even more growth, and opportunities to create Live It moments for our communities.
New takeover communities
Argent Cottages – 354 units, Hardeeville, SC
Brookstone Apartment Homes – 348 units, Rock Hill, SC
Cape Cottages – 315 units, Leland, NC
Comet Spartanburg – 208 units, Spartanburg, SC
Elevate Brier Creek Apartments – 224 units, Raleigh, NC
Elevate the Crossings – 336 units, Fuquay-Varina, NC
Elevate the Park – 336 units, Durham, NC
Luxe at Market Common – 299 units, Myrtle Beach, SC
Palmetto Pointe – 320 units, Myrtle Beach, SC
Seaglass Cottage Apartment Homes – 253 units, North Myrtle Beach, SC
Seaglass II Cottages – 92 units, North Myrtle Beach, SC
Swells Cottage Apartment Homes – 221 units, Murrells Inlet, SC
Veranda at Market Commons – 288 units, Myrtle Beach, SC
Meridian at Fairfield
Palmetto Pointe
HRP Development 2024 Spotlight
Hawthorne at the Mill, our most recent completed new development, is centrally located in Myrtle Beach, SC right off Carolina Forest Blvd and Hwy 17.
This community is ideally located within a 15-minute drive to downtown Myrtle Beach and walking distance to shopping, restaurants and entertainment, including an adjacent newly constructed Publix-anchored shopping center. Hawthorne at the Mill features a modern, coastalinspired exterior design with two mid-rise style buildings and 9 carriage style buildings. At 290 total units, the interior homes feature three custom-finish color schemes. Each home includes either granite or quartz countertops, 9+ foot ceilings, energy-star stainless-steel appliances, open-concept floorplans, and a washer and dryer.
Hawthorne at the Mill’s luxury amenity package includes multiple outdoor entertainment spaces like their saltwater swimming pool, poolside cabana, pickleball courts, bocce ball court, leash-free bark park with agility equipment, soft surface playground, EV charging stations, tranquil courtyards, sports simulator, fitness studio, yoga and meditation room, cyber-café, and co-working lounge.
The first residents were welcomed to Hawthorne at the Mill in January 2024 and all buildings were completed by Summer 2024. The community is currently at 71% occupied and 77% leased.
Team!
Amazing work Hawthorne at the Mill
New E-Courses Available
Microsoft Teams Micro-Course
Teams is a primary communication tool at Hawthorne, and it is essential for enhancing collaboration and streamlining communication across our organization. Whether you are new to Teams or have been using the toll for some time, this short course you will benefit you.
In this course, you will learn:
• The advantages of leveraging Teams for calls and chats.
• Best practices for scheduling and conducting video meetings.
• How to keep work-related conversations organized to boost efficiency.
• How to use your property-specific Teams channel to improve collaboration within your team.
• Strategies you can implement to ensure that all your communications reflect professionalism.
Understanding Your Market with ApartmentIQ
For communities utilizing ApartmentIQ. By streamlining and automating data collection, ApartmentIQ saves valuable time for our leasing teams, allowing them to concentrate more on delivering exceptional service to our residents instead of being bogged down by manual data entry. This increased efficiency helps us stay well-informed and competitive in each market, optimizing our resources and contributing to the overall success of our communities.
In this course, you will learn:
• The purpose and importance of market surveys.
• How ApartmentIQ works and the platform’s reporting features.
• How to analyze the ApartmentIQ market survey.
MARCH 4 -6, 202 5
202 5 Leadership Conference
Mark your calendars for the 2025 OAR Hawthorne eadership Conference in a annah, A - where historic charm lends with southern hospitality. More information coming soon!
Click to iew the highlights from last year ’ s conference!
Q4 Resident Services Roadshows
Coming to a community near you! Our quarterly roadshows continue with Drying and Suspect Growth. Hawthorne’s Resident Services leaders will be visiting each market in our portfolio to conduct a 3-hour training session. Be on the lookout for your invitation to these practical, insightful, and hands-on sessions. See you soon!
October 30:
Knoxville, TN
Wilmington, NC
Clarksville, TN
Warner Robbins, GA
October 31:
Valdosta, GA
November 1:
Rosemary Beach, FL
*Greenville, SC and Asheville, NC are postponed due to Hurricane Helene.
New Employee Training Schedule
November 6-7: Leasing School (Greensboro, NC)
November 13-14: Leasing School (Virtual)
November 19-20: Live It Leadership (Greensboro, NC)
December 11-12: Leasing School (Greensboro, NC)
December 17-18: Live It Leadership (Virtual)
December 18-19: Leasing School (Virtual)
Are You Prepared?
Emergency Supply Kit
Over the past couple of years, we have started to see an increase in utility outages and property damage. These sometimes come as an outcome of a hurricane, summer storm, snow/ice, tornado, or a failure from a utility provider. Regardless of the source or location, we should always be prepared. The Emergency Supply Kit outlined in the Emergency Procedures Manual is a great way to be prepared for any event. The list below contains all recommended items needed to assist during an emergency. With RM approval, teams can also expand on the contents of the kit to best serve their community.
• Fully charged digital camera with extra batteries
• Copy of Emergency Procedures
• One ream of bright yellow paper
• First aid kit
• Duct tape and electrical tape
• Pushpins
• Battery operated flashlight with extra batteries
• Battery operated weather radio or AM/FM radio with extra batteries
• Plastic garbage bags- extra-large, black
• Plastic sheeting/tarps
• Several sheets of plywood
• Black and red markers
• Caution tape
• Hammer and nails
• Rope
• Glow sticks
In the event items are needed from the emergency kit, it’s recommended to stock all spent materials at the earliest convenience. CMs/RMs ask your teams – Do we have an Emergency Supply Kit? If not, please consult the Emergency Procedures binder and with your RSD.
WHAT’S TRUE about the flu?
Now that the Flu Season is upon us, employees may be interested in getting a flu vaccine. Some of the facilities that offer flu shots are:
• Doctor’s office
WHAT’S TRUE about the flu?
• Pharmacist who is certified to administer vaccines
• In-Network pharmacy offering vaccines
• Minute Clinic
• Urgent Care
• Health Department Office
Employees enrolled in BCBS are encouraged to verify their benefits prior to receiving any services. For more information about flu vaccines, please see the article below, What’s True about the Flu?
Q: Will I get the flu from the flu shot?
A: No. The flu shot is made from dead viruses that cannot give you the flu.1
Q: Will I get the flu from the flu shot?
A: No. The flu shot is made from dead viruses that cannot give you the flu.1
Q: Do I need a flu shot every year?
A: Yes. The flu changes every year. Each year the shot is used to fight the most current flu.1
Q: Do I need a flu shot every year?
Q: When should I get a flu shot?
A: Yes. The flu changes every year. Each year the shot is used to fight the most current flu.1
Q: When should I get a flu shot?
A: As early as you can. You can get the flu shot beginning in September or as soon as the shot is available. You can also get it throughout the flu season, which can last as late as May. There is no waiting period required between a COVID vaccination and a flu shot.
Q: Why should I get a flu shot?
A: As early as you can. You can get the flu shot beginning in September or as soon as the shot is available. You can also get it throughout the flu season, which can last as late as May. There is no waiting period required between a COVID vaccination and a flu shot.
Q: Why should I get a flu shot?
A: The flu usually makes people very sick for several days and is the reason almost 500,000 people are hospitalized each year.2 Getting a flu shot every year is the best way to protect yourself and others.
Q: Can I still get the flu after I get the flu shot?
A: The flu usually makes people very sick for several days and is the reason almost 500,000 people are hospitalized each year.2 Getting a flu shot every year is the best way to protect yourself and others.
Q: Can I still get the flu after I get the flu shot?
A: Yes. Like other vaccines, the flu shot doesn’t work 100 percent of the time and does not start working until about two weeks after you get the shot. During those two weeks, you can get the flu as easily as people who have not had a flu shot. Still, the best way to keep from getting the flu is to get a flu shot every year.
Q: What are the side effects of getting a flu shot?
A: Yes. Like other vaccines, the flu shot doesn’t work 100 percent of the time and does not start working until about two weeks after you get the shot. During those two weeks, you can get the flu as easily as people who have not had a flu shot. Still, the best way to keep from getting the flu is to get a flu shot every year.
Q: What are the side effects of getting a flu shot?
A: You cannot get the flu from a flu shot. Almost all people who get the flu shot have no problems from it. Some people may have soreness, redness or swelling where the shot was given, a low-grade fever or aches. These could happen soon after the shot is given and usually last one to two days. Severe allergic reactions are rare, but anyone who is allergic to chicken eggs should not get the flu shot.
A: You cannot get the flu from a flu shot. Almost all people who get the flu shot have no problems from it. Some people may have soreness, redness or swelling where the shot was given, a low-grade fever or aches. These could happen soon after the shot is given and usually last one to two days. Severe allergic reactions are rare, but anyone who is allergic to chicken eggs should not get the flu shot. Get the facts
the facts Visit BlueCrossNC.com/Flu for more answers to your questions about the flu.
Visit BlueCrossNC.com/Flu for more answers to your questions about the flu.
Q: Who should get a flu shot?
Q: Who should get a flu shot?
A: Everyone six months of age and older should get a flu shot each year, especially people who may be at a higher risk of getting the flu and who have a harder time getting better after they are sick (see below).
Q: Am I classified as high risk?
A: Everyone six months of age and older should get a flu shot each year, especially people who may be at a higher risk of getting the flu and who have a harder time getting better after they are sick (see below).
Q: Am I classified as high risk?
A: There may be times when the flu shot is only available to people who may be at a higher risk for getting the flu and who have a harder time getting better after they are sick.3 These include:
A: There may be times when the flu shot is only available to people who may be at a higher risk for getting the flu and who have a harder time getting better after they are sick.3 These include:
• Children younger than five years of age, but especially children younger than two years of age
• Adults 65 years of age and older
• Children younger than five years of age, but especially children younger than two years of age
• Pregnant women and women up to two weeks after the end of pregnancy
• Residents of nursing homes and other long-term care facilities
• Adults 65 years of age and older
• American Indians and Alaskan Natives
• Pregnant women and women up to two weeks after the end of pregnancy
• People who have:
• Residents of nursing homes and other long-term care facilities
– Asthma (even if it’s controlled or mild)
• American Indians and Alaskan Natives
• People who have:
– Neurological and neurodevelopmental conditions
– Asthma (even if it’s controlled or mild)
– Chronic lung disease, such as chronic obstructive pulmonary disease (COPD) and cystic fibrosis
– Neurological and neurodevelopmental conditions
– Heart disease, such as congenital heart disease, congestive heart failure and coronary artery disease
– Chronic lung disease, such as chronic obstructive pulmonary disease (COPD) and cystic fibrosis
– Blood disorders, such as sickle cell disease
– Endocrine disorders, such as diabetes
– Heart disease, such as congenital heart disease, congestive heart failure and coronary artery disease
– Kidney disorders
– Blood disorders, such as sickle cell disease
– Liver disorders
– Endocrine disorders, such as diabetes
– Kidney disorders
– Metabolic disorders, such as inherited metabolic disorders and mitochondrial disorders
– Liver disorders
– Metabolic disorders, such as inherited metabolic disorders and mitochondrial disorders
– Weakened immune system due to disease or medication, such as people with HIV or AIDS, cancer or those on long-term steroids therapy
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) provides free aids to service people with disabilities as well as free language services for people whose primary language is not English. Please contact the Customer Service number on the back of your ID card for assistance.
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) provides free aids to service people with disabilities as well as free language services for people whose primary language is not English. Please contact the Customer Service number on the back of your ID card for assistance.
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) proporciona asistencia gratuita a las personas con discapacidades, así como servicios lingüísticos gratuitos para las personas cuyo idioma principal no es el inglés. Comuníquese con el número para servicio al cliente que aparece en el reverso de su tarjeta del seguro para obtener ayuda.
1 “Misconceptions about Seasonal Flu and Flu Vaccines” www.cdc.gov/flu/prevent/misconceptions.htm?
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) proporciona asistencia gratuita a las personas con discapacidades, así como servicios lingüísticos gratuitos para las personas cuyo idioma principal no es el inglés. Comuníquese con el número para servicio al cliente que aparece en el reverso de su tarjeta del seguro para obtener ayuda.
(Accessed April 2020.)
2 Estimated Influenza Illnesses, Medical visits, Hospitalizations, and Deaths in the United States, 2018-2019 influenza season www.cdc.gov/flu/about/burden/2018-2019.html
1 “Misconceptions about Seasonal Flu and Flu Vaccines” www.cdc.gov/flu/prevent/misconceptions.htm? (Accessed April 2020.)
(Accessed March 2020.)
3 “People at High Risk For Flu Complications” www.cdc.gov/flu/about/disease/high_risk.htm (Accessed March 2020.)
2 Estimated Influenza Illnesses, Medical visits, Hospitalizations, and Deaths in the United States, 2018-2019 influenza season www.cdc.gov/flu/about/burden/2018-2019.html (Accessed March 2020.)
– Weakened immune system due to disease or medication, such as people with HIV or AIDS, cancer or those on long-term steroids therapy
– People younger than 19 years of age who are receiving long-term aspirin therapy
• People who are morbidly obese with a body mass index of 40 or greater
– People younger than 19 years of age who are receiving long-term aspirin therapy
• People who are morbidly obese with a body mass index of 40 or greater
3 “People at High Risk For Flu Complications” www.cdc.gov/flu/about/disease/high_risk.htm
This information is not meant to substitute for the advice of your doctor or any other health care professional. Contact your doctor to discuss your health concerns.
(Accessed March 2020.)
BLUE CROSS®,
This information is not meant to substitute for the advice of your doctor or any other health care professional. Contact your doctor to discuss your health concerns.
BLUE CROSS®, BLUE SHIELD®, and the Cross and Shield symbols are registered marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. Blue Cross and Blue Shield of North Carolina is an independent licensee of the Blue Cross and Blue Shield Association. U3888c, 10/21
Robert Kutos
IT Helpdesk Technician
Time with HRP?
10 months. December 1st is a year!
What do you love most about HRP?
The culture, coworkers, and my team.
What do you do outside of Hawthorne?
Anything active, working out, golf, basketball, snowboarding, and getting to the mountains to hike is my happy place.
If you had 3 wishes, what would they be?
1. Unlimited wishes
2. Lifetime Duke basketball tickets
3. To win the lottery
Michael Connor
Regional Manager
Time with HRP?
8 years
What do you love most about HRP?
HRP truly does care about the growth and development of their team members. I have seen so many team members start with Hawthorne and grow within the company!
What do you do outside of Hawthorne?
I play trivia and pickleball every week with a big group of friends as well as try and stay active at the gym. I am also a big binge watcher of the same movies and tv shows over and over again until I basically memorize the lines. Besides that, I am a big traveler so you can find me planning my next trip whether that be a weekend adventure or a big oversees excursion.
If you had 3 wishes, what would they be?
1. Being able to teleport. We spend so much time commuting it would be great to just snap your fingers and be at your destination.
2. Open and honest communication. Most conflict comes from miscommunication or misunderstanding so for everyone to be able to communicate without these barriers would help solve so many issues around the world.
3. That my dogs would not ask to go out the second I open an eyeball in the morning.
YOUR ACHIEVEMENTS CELEBRATING
Corporate Promotions
Name Promotion From Promoted To
Claire Michael
Jonathan Howley
Samantha Cruz
Susanna Arroyo
VP of Talent & Employee Engagement
Resident Services Supervisor
Community Manager
Graphic Designer
Property Promotions
August - September August - September
SVP Corporate Operations
Regional Support Supervisor
Regional Support Manager
Content Designer
Name Promotion From Promoted To
Alydia Hutson
Alyssa Bellar
Aracelis Vega
Asia Porter
Bradley Hoffman
Casey Clennon
Derek Schneider
Dylan Someliana Lauer
Gracen Henry
Jasmine Sumler
John Hargrove
Kasondra Dorrity
Madison Reynolds
Mario Esteban
Mary Beth Hicks
Ruben Cabrera
Samantha Francis
Scott Histed
Sergio Torres
Taylor Holder
Taylor Ridge
Victoria Meyers
Zirhan Arencibia
Leasing & Live It Specialist
Assistant Community Manager
Leasing & Live It Specialist
Leasing & Live It Specialist
Resident Services Technician I
Leasing & Live It Specialist
Resident Services Technician II
Resident Services Technician I
Leasing & Live It Specialist
Leasing & Live It Specialist
Resident Services Technician II
Leasing & Live It Specialist
Leasing & Live It Specialist
Resident Services Technician II
Leasing & Live It Specialist
Leasing & Live It Specialist
Leasing & Live It Specialist
Resident Services Technician II
Resident Services Technician III
Leasing & Live It Specialist
Assistant Community Manager
Assistant Community Manager
Resident Services Technician I
Assistant Community Manager
Community Manager
Assistant Community Manager
Assistant Community Manager
Resident Services Technician II
Assistant Community Manager
Resident Services Technician III
Resident Services Technician II
Assistant Community Manager
Assistant Community Manager
Resident Services Technician III
Assistant Community Manager
Assistant Community Manager
Resident Services Technician III
Assistant Community Manager
Leasing Manager
Assistant Community Manager
Resident Services Technician III
Resident Services Supervisor
Assistant Community Manager
Community Manager
Community Manager
Resident Services Technician II
Your Career Path Completions
August - September
Employee
Alex Bailey from Grand Central Apartments
Alyssa Bellar from Hawthorne at Bay Forest
Aracelis Vega from Reserve at Lake Irene
Asia Porter from Lofts at Plaza
Conor Hogan from Retreat at Sixty-Eight
Derek Schneider from Hawthorne Waterway
Dylan Someliana-Lauer from Hawthorne at Oleander
Erin Morrison from Meridian at Harrison Pointe
Gracen Henry from Hawthorne at Bay Forest
Jessica Dixon from West End at Fayetteville
John Hargrove from Hawthorne at Oak Ridge
Quanesha Nelson from Amelia Village
Samantha Francis from Hawthorne at the Parkway
Scott Dugan from Waterford
Sergio Torres from Jamestown Commons
Stephen Dunn from Four Seasons Town Homes
Sydney Page from Hawthorne Northwest
Tiffany Meyers from Hawthorne Waterstone
Yolimar Garayalde Figueroa from West End at Fayetteville
Path From
Leasing & Live It Specialist
Assistant Community Manager
Leasing & Live It Specialist
Leasing & Live It Specialist
Leasing & Live It Specialist
Resident Services Technician II
Resident Services Technician I
Community Manager
Leasing & Live It Specialist
Leasing & Live It Specialist
Resident Services Technician II
Leasing & Live It Specialist
Leasing & Live It Specialist
Resident Services Technician II
Resident Services Technician III
Resident Services Technician III
Leasing & Live It Specialist
Leasing & Live It Specialist
Assistant Community Manager
Path To
Assistant Community Manager
Community Manager
Assistant Community Manager
Assistant Community Manager
Assistant Community Manager
Resident Services Technician III
Resident Services Technician II
Regional Support Manager/Area Manager
Assistant Community Manager
Assistant Community Manager
Resident Services Technician III
Assistant Community Manager
Assistant Community Manager
Resident Services Technician III
Resident Services Supervisor
Resident Services Supervisor
Assistant Community Manager
Assistant Community Manager
Community Manager
High Roller Achievements August - September
Hawthorne High Rollers is a leasing reward program designed to encourage exceptional leasing results by providing a bonus program that increases recognition and compensation for sales ability.
Employee
Abigail Carlson
Airiona Baldwin
Alexandria Jordan
April Kilgore
Ashton Wilson
Cameron Green
Casey Clennon
Catherine Caillat
Cheryl Rawlings
Elizabeth McDonald
Emily Botello
Gracen Henry
Jenna Chalhoub
Katerina Neisler
Kayla Oliver
Nancy Cabrera
Olivia Thomas
Ralynn Hayes
Rebecca Kerlikowske-Patotn
Samantha Francis
Stephanie Cash
Taylor Holder
Community
Hawthorne at Mills Gap
Haven at Research Triangle Park
The Park at North Ridge
Hawthorne at New Centre
Deerbrook
Millis and Main
Hawthorne at Bear Creek
Park Forest
Stallings Mill
Hawthorne at Weaverville
Hawthorne at Traditions
Hawthorne at Bay Forest
The Avenues of West Ashley
Hawthorne at the Greene
198 Milltown
University Hill
Hawthorne at the Pointe
Legacy at Fire Tower
Amberleigh Ridge
Hawthorne at the Parkway
Hawthorne at the Ridge
Hawthorne at the Hall
Welcoming Hawthorne Babies
Lily Rose Bevilacqua
Proud Parent: Emily Bevilacqua, Community Manager at The Park at North Ridge
Lily Rose Bevilacqua was born on May 23, 2024 at 1:31am, a day after her mommy’s birthday! She is extremely smiley and loves to cuddle and have books read to her by her big brother.
Gracelynn Jade
Proud Parent: Deidra Basley Uhl, Assistant Community Manager at The Felix
Gracelynn Jade is 4 months old! She loves smiling at the ceiling fan and eating.
Hawthorne’s Furry Friends
Millie Mosley
Proud Owner: Corie Mosley, Assistant Community Manager at The Oasis at Surfside
Millie is a Chiweenie and is 11 weeks old. She is very energetic and loves cuddles!
Leo
Proud Owner: Jenna Chalhoub, Leasing & Live It Specialist at The Avenues of West Ashley
Leo is a four-month-old Bombay kitten. Jenna adopted him from a local animal shelter that her team volunteered at several months ago. He’s very playful, loves cuddles and walks outside!
Brighton
Proud Owner: Amanda Mullen, Assistant Community Manager at Landings at Grande Dunes
Meet Brighton! He is a 5-monthold English Setter mix. Amanda adopted him in August from a rescue in Myrtle Beach.
Chase & Lilly
Proud Owner: Corie Henninger, Accounting Team Leader at Corporate
Meet the newest addition to Corie’s family! Chase and Lilly are 10-week-old Beagle puppies.
Tippy
Proud Owner: Joel Kleinheksel, Leasing & Live It Specialist at The Oasis at Surfside
Tippy is a 3 and a half month old Terrier Mix. She keeps her owner active at all times!
Sadie
Proud Owner: Chad Cook, Regional Service Director at Corporate
Lou Zampino found Sadie near a dumpster at Madison Woods in the pouring rain. Lou didn’t want to see her go to the pound and knew Chad cared for dogs. Chad took her in and began to love and care for her and now she is part of his loving family!
Roman
Proud Owner: Alydia Hutson, Assistant Community Manager at Enclave at 38 Twenty-Two
Roman is a 5-month-old Goldendoodle. He loves to play and jump as high as your shoulders. Most of all, he loves black olives!
Five Star Resident Reviews
27Seventy Lower Heights
By: Maryam Qureshi / Google
So I moved to Houston in May and needed an apartment fast. Rey Guatzin worked with me and my family to help situate me. Recently, I needed a bigger place, but my family and I agreed that leaving here wasn’t an option. Rey and the rest of the team made the transfer happen so smoothly. The entire staff is so welcoming, and they continue to take care of all of your needs/issues no matter how long you’ve been here. Rey also helped my friend move from NY and neither of us has any regret picking 27Seventy Lower Heights. If you’re looking into moving here, I’m telling you to ask for Rey and he’ll have all the answers you’re looking for! Also, you won’t find amenities like this anywhere else.
Hawthorne Waterstone By: Grace / Google
Absolutely phenomenal apartment living. We’ve been at Hawthorne since it opened and cannot say enough great things about this community. The apartments themselves are modern and well laid out. The property is beautiful and constantly being upgraded (bocce ball + pickle ball courts, car wash station, community garden, charging if you have an electric vehicle, and a grill station at the pool). Both the administrative and maintenance teams are lovely to work with. You can count on them to follow through quickly with any requests or help you may need. A special shout out to Brittany and Gabriel for their excellent work in maintaining such a lovely community! If you’re looking for a short or long term place to call home, this is your place.
University Hill By: Kelli Kinane / Google
I took a tour of UHill last weekend and all I can say is WOW! This place is different - in so many good ways. There is art everywhere. Huge murals, funky furniture, and beautiful colors. The design of this complex makes so much sense too - you can tell it was designed with intention. Multiple spacious common areas that have a private feel. Huge apartments with big windows and closets, with beautiful appliances and finishes. There are SO many places you can walk to - a coffee shop, salad place, cute little gift shop, brewery, and more. And Target is right around the corner. There’s also a dog wash station, pool area with wood fired pizza ovens, even a plant nursery! The staff was super friendly (shout out to Mary who is the sweetest) and everyone we passed in the hallways smiled and said hello. I love where I live but this was the first place that made me think I could move and be even happier there. If you’re considering the Durham area, you really should check out this masterpiece of a complex.
Hawthorne at Haywood By: Wyatt Gibson / Google
I can’t say enough good things about my time at Hawthorne at Haywood! From the moment I stepped into the community, I was captivated by the beautiful landscaping and inviting atmosphere. The apartments are spacious, modern, and filled with natural light, making them feel like a true sanctuary. What truly sets this place apart are the amazing team members, Kara, the Community Manager, and Lee, the leasing agent. Kara’s dedication to creating a welcoming community is evident; she goes above and beyond to ensure residents feel at home. Lee is equally impressive, providing exceptional support throughout the leasing process. Her professionalism and attentiveness made my experience seamless and enjoyable. The amenities are fantastic, with a resort-style pool and a well-equipped fitness center that cater to all needs. Plus, the sense of community is strong, thanks to regular events and activities that bring neighbors together. Hawthorne at Haywood is perfectly located near shopping and dining, adding to its appeal. If you’re looking for a vibrant, luxurious place to live, I wholeheartedly recommend Hawthorne at Haywood—and don’t forget to ask for Kara and Lee! They truly make all the difference.
LIVE IT CORNER
Live It Stories
Hawthorne at the Pines
Leasing and Live It Specialist, Katia Monroe, received a call from a resident letting her know they saw someone fall on the walking trail surrounding the community. Katia immediately jumped into action and raced back to the wooded area to locate the resident. The resident had fallen and injured herself with her pup in her hands. Katia was able to get her up and moving and the pup back home while the resident was taken to the hospital.
Due to her quick action, this resident was able to get medical attention promptly. After the incident, Katia even set a reminder in her email to check in on the resident before the end of the week and she sent get well flowers. Katiathank you for your quick thinking and action.
That’s how we live it!
We’re excited to kick off live fit!
We asked some of our leaders why they choose to Living Fit every day!
Hawthorne Voices
A key element of Hawthorne’s success is a continual improvement in our processes, programs, and company in general. These improvements can only happen with YOUR valuable feedback! While we cannot implement every suggestion that is submitted, we do review every suggestion. Below is a suggestion that was submitted that has now been put into place!
“While working with my new connectors, I have noticed that all company computers are defaulting to Microsoft Edge as the default browser. Because of this, the new hires don’t have access to the Yardi Help Widget since it only works in Google Chrome. Is it possible to make a change in IT to make Google Chrome the default browser for all company computers?”
We have adjusted our policy to have Google Chrome as the default browser in lieu of Microsoft Edge.
Suggestion submitted by Dustyn
Triplett Regional Support Manager at Corporate
Keep the feedback coming, we want to hear from you!
Let’s Talk Talent!
Hiring Top Talent for Your Resident Services Team
At Hawthorne, we all know that our Resident Services Teams are the Unsung Heroes of our communities. But let’s face it, finding great Technicians & Supervisors who possess both the technical skills needed for the role and the aptitude to ‘Live It’ for our residents can sometimes feel like searching for a needle in a haystack. Fear not! We’ve compiled common questions received by your Talent Specialists to help you quickly find and hire your next Hawthorne Hero!
What level of Technician do I need for my community?
• RST1: No previous experience required. RST1s assist with keeping common areas pristine and help with apartment turns.
• RST2: Needed at most communities, RST2s come with HVAC, plumbing, and appliance experience, and hold required certifications.
• RST3: Often an internal promotion from RST2, RST3s have completed their career path. Posting or hiring externally for an RST3 is only recommended in unique circumstances.
The resumes I’m receiving don’t clearly show candidates’ skill sets. How can I determine if they have the necessary experience for the role?
We recommend calling your top 5 applicants for a short 5–10-minute phone screen. Many of our best Resident Services candidates come from skilled trades backgrounds and may have more experience than what is reflected on their resume. A quick phone call can reveal additional experience that wasn’t captured on paper.
What questions should I ask a candidate to assess their skills, abilities, or knowledge?
Here are some helpful interview questions:
• RST1: What makes you proud at work?
• RST2 & RST3: What do you enjoy most about HVAC, plumbing, and electrical work?
• RSS (shared by our Director of Resident Services –Initiatives & Education, Anthony Costantino):
What does each wire color control inside an HVAC Heat Pump Thermostat?
• Red: 24 Volt or Power
• Blue: Common
• Yellow: Compressor, Condenser, or Outdoor Unit
• Orange: Reversing Valve
• White: Auxiliary or Emergency Heat Strips
• Green: Indoor Fan Motor
• Black: Emergency Heat Strips
• All Technicians and Supervisors: Tell me about a time you had a conflict at work. How did you handle it?
I’ve found a great candidate. How do I encourage them to choose Hawthorne when they might have other offers?
Highlight the unique benefits of joining Hawthorne! Below are a few great benefits to tell your top candidate about:
• Technician of the Month Bonus: $300 awarded monthly to 1 winner. Employees are nominated by their supervisor.
• Quarterly Bonuses: Quarterly bonus potential for meeting and exceeding specific performance areas.
• Professional Development: Clear career paths from entry-level to regional maintenance positions.
• Certification Support: Educational reimbursement for career growth.
Let’s work together to recruit top Resident Services talent and keep our communities thriving. If you need additional support, don’t hesitate to reach out to your Talent Acquisition Team at tadept@hrpliving.com.
Rediscovering Your Inspiration at Work
How to Rediscover Your Inspiration at Work
By Kristi Hedges
Create your own positive moments.
Don’t wait for positivity to strike. When you aren’t feeling inspired, it’s normal to feel stuck. But inaction is your enemy in this effort. Inspiration doesn’t just happen while we’re at our desks returning emails. Don’t wait for a flash of insight to strike before making any changes. The field of cognitive behavioral therapy shows that our behavior affects how we think and feel. When we do different things, we feel different feelings.
Develop an inspiration routine.
[..] It’s natural to move out of learning mode. But researchers have found that when people believe that they’re experts they become more close minded, a concept termed earned dogmatism. We’re most likely to get, and stay inspired, when we have fresh experiences and information that can trigger insights.
There are lots of ways to gather these – take a class, read a book, attend professional gatherings, travel. It’s best to pick one that works for you and then structure your time to integrate these actions into your routine. Bill Gates was known for having a twice yearly think week, spending full weeks away from his office, reading and mapping new ideas. For most professionals, this isn’t possible but devoting even a couple hours a week to perspective-expanding activities will help you stay engaged and interested.
Find new friends.
The people we spend time with affect our energy and our mood. They also tend to reinforce our beliefs. We can easily get into a situation where we speak to the same people about similar topics, week in, week out.
Get out and meet new people. Make a concerted effort to find thought partners and guides who are doing different things from you. Role models are inspirational because they allow us to learn vicariously through their experiences. They stimulate new ideas and provide a glimpse into the future.
These aren’t just actions to take when you’re in a slump. It’s important to keep them up even when you’re feeling inspired so you can stay that way.
Inspiration doesn’t have to feel elusive. It’s in your capacity to increase your opportunities for new insights and ideas. As Jack London said: “Don’t loaf and invite inspiration; light out after it with a club, and if you don’t get it, you will nonetheless get something that looks remarkably like it.”
September - October 2024
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