Edition 46 2020

MELIA KOH SAMUI MORE CONTENTS

Little could their sea traders imagine back then that 31 of these vessels would be given a new lease on life in the 21st century at the new ; 30 of them as elegant two­story boat suites sized 91 to 100 sqm and the other as an innovative kid’s club.

“These boats were built to last due to the great strength and durability of the teak wood as well as the craftsmanship initially invested in them,” said Melia Koh Samui’s general manager Ernesto Osuna.

“In a fitting tribute to Thailand’s seagoing past, we turned to the tried and true methods of the shipwrights to provide the sturdy foundation of our boat suites, that really are one of a kind.”

A scenic five­minute drive from Camp Sarika, Amangiri is tucked into a protected valley with sweeping views towards Grand Stair case­Escalante National Monument. Built around a magnificent swimming pool that embraces a dramatic stone escarpment, the re sort’s Main Pavilion houses the Dining Room, the Living Room, a li brary, gallery, private dining room and cellar.

Celebrate a tropical summer break with an authentic Italian Sunday brunch starting from 5 July 2020 at 11.30AM.

The 1,500-squaremetre Wellness Centre Will Offer Body Treatments, Reiki, Crystal and Sound-Healing, Yoga, Holistic Health Coaching, Multi-Day Retreats and More.

HOTELS TO LOOK OUT FOR IN 2020

In light of COVID-19, Minoo Beach Club has also intro duced strict protocols to en sure the health and safety of its guests.

SEEN Beach Club Samui is now open and is accepting reservations. For booking, please call +66 7795 6800

The second edition of Food & Hotel Digital Week returns 13 – 17 July 2020 and will explore the challenges, new norms, technologies and practices for the hospitality industry post­

The launch of the Virtual Meetings by Marriott Bonvoy™ Events, allows businesses to stay connected and conduct cross­region team meetings

FROM THE EDITOR

Dearest Hotelier ,

As we knows some hotels are sur vived, and some not. This pandemic has been really a big test for every one. But there’s always hope in every situation.

We have a little changes in this editions, if you noticed, the size is become full A4 and it’s easier to put up all information as much as possible.

On this edition, we keep an eye on hotel cleanliness. This will makes our guests stay longer and feel safe too.

The new normal will applied and people will getting use to it. Just stay safe while we runs the business.

Check out some great news about Raffles Hotel, Anantara, Melia, Mandarin Hotel and many more.

All best to you, team, and family.

Regards

Hery Sudrajat

Hotelier Indonesia www.hotelier-indonesia.com

Hotelier Indonesia News www.news..hotelier-indonesia.com

Hotelier Indonesia Jobs www.jobs.hotelier-indonesia.com

Hotelier Indonesia Events www.events.hotelier-indonesia.com

Hotelier Indonesia Tabloid www.tabloid.hotelier-indonesia.com

Hotelier Indonesia Golf www.golf.hotelier-indonesia.com

Hotelier Indonesia Advertise www.advertise..hotelier-indonesia.com

Hotelier Indonesia Hotel Deals www.deals.hotelier-indonesia.com

Hotelier Indonesia Suppliers www.suppliers .hotelier-indonesia.com Hotelier Indonesia Spa www.spa.hotelier-indonesia.com

Hotelier Indonesia Booking www.ticket.hotelier-indonesia.com

Hotelier Indonesia Shop shop.hotelier-indonesia.com

Hotelier Indonesia (No ISSN:2088-4060) and HotelierIndonesia.com consider its sources reliable and verifies as much data as pos sible. However, reporting inaccuracies can occur, consequently readers using this infor mation do so at their own risk.Hotelier Indo nesia Magazine and Website are sold with the understanding that the publisher is not rendering legal or financial advice. Although persons and companies mentioned herein are believed to be reputable, neither Hotelier Indonesia, nor any of its employees, sales ex ecutives or contributors accept any respon sibility

Customer Choice: The importance of booking personalisation

Written by: Tracy Dong, Lead Advisor, APAC, IDeaS Revenue Solutions

Personalisation can directly influence guest satisfac tion levels and profit improvements when applied correctly by hotels today. While Indonesian hotels that offer high levels of customer service have been practicing ways of personalising a guest stay once they are at the property—be it through suggesting a restaurant booking or outdoor activity to match a return guest’s interests—less is being done to per sonalise a potential guest experience at the initial booking phase.

In the current model, rooms are priced as units and rates are determined by demand and availability. OTAs then display these rooms in a side­by­side, competitive marketplace format where little infor mation is provided about any of the distinguishing qualities each unique room may have to offer. For instance, if you’re shopping for a king room at a fivestar hotel with ocean views in Seminyak and a guest comes across three similar listings, they’ll most likely opt for the lowest­priced option—or maybe the one that allows free cancellation. What the booking channel can’t tell the guest is that there’s an avail able room with stunning sunset views that would really make their Bali vacation an unforgettable ex perience.

Many potential guests today book for the lowest price, meaning hotel brands are increasingly becom ing commoditised. Finding the optimal price point for a room has been made harder by the power of the OTAs and platforms that encourage rate shop ping, but is the lowest price all that matters to guests these days? A more personalised approach to pricing can help hotels to stand out.

Hotels which allow customers to personalise their choices and experiences gain brand loyalty, with many hotels’ service values and rewards programs appearing very similar.

As guests demand more tailored accommodation ex periences, a ‘customer­choice’ pricing model could help deliver the ideal product to the ideal guest at the ideal price. Through sophisticated data analytics and a more detail­oriented online booking experience, this next level of dynamic, bespoke pricing can become a tangible reality.

Today’s hotel guests may appear to be fixated on price, but really, they want more than just a place to sleep. In a customer­choice pricing model, each guest would be given more options in the online booking environment. They can select the individual components of a room they want and leave off the ones they don’t, either spending extra or getting a cheaper rate in the process.

By implementing customer­choice pricing, hotels can separate and categorise all their products and services into components of value.

Features that are currently invisible during booking could now be brought to the surface as part of the decision­making process. This will help drive differ entiation, meaning there will be less emphasis on di rect price comparison with competitor products being marketed as the same thing, despite their many differences.

Customer­choice pricing can help Indonesian based hotels secure new bookings in an era where person alisation is no longer just desired but demanded by consumers. Through offering guests, the option to make selections to their stay (adding and removing items based on their preferences) on their own, they will be more appreciative of the value they re ceive for the money they pay.

For more information, please visit: www.ideas.com

Soft Opening in Bali – Raffles Hotels & Resorts is pleased to announce its 15th Raffles Hotel in the world, with the launch of the lavish Raffles Bali, which offers unparalleled views over the Indian Ocean and the famous Jim baran Bay sunsets. With just 32 pri vate pool villas, Raffles Bali epitomises distinguished charm for well-travelled connoisseurs seeking elegant spaces, privacy and cultural discovery.

The private limousine transfer from Ngurah Rai International Airport to the luxurious Balinese resort takes less than half an hour; yet despite its brev ity, the journey has the power to trans port you from one world to another. As the crowded streets of Jimbaran give way to sun-spangled gardens, a sense of tranquility descends. The winding road takes you deep into the heart of nature, to a hidden corner of the island that is steeped in local legend and defined by beliefs and cus toms that have remained unchanged for hundreds of years.

From each of the exquisite Pool Villas - the largest and most private in Jim baran - abundant sunlight streams in through the patio doors to gleam off rich hardwood floors. The soft batik tapestry hanging behind the king bed is a tribute to the skill of Bali’s local craftsmen, while rustic rattan furniture complements sweeping views of your private garden and the ocean beyond.

Step outside into Bali’s restorative warmth for a morning spent lounging at your private pool or reading on the gazebo’s shaded daybed, enjoying the gentle breeze. When you feel like ex ploring the rest of the resort, your Raffles Wellbeing Butler will gracefully take you on a journey of discovery to wherever you want to go. All villas in clude indoor and outdoor showers, yoga mats and bespoke beach acces sories, in addition to an indulgent soaking tub.

Located at the resort’s highest point, Rumari restaurant is caressed by cooling breezes, which carry the tan talising scent of Balinese cooking from the kitchen, unveiling a culinary jour ney on a sunset terrace overlooking the ocean.

“Whether you are looking for a romantic getaway or an intimate oasis of emotional wellbeing, Raffles Bali offers unparalleled panoramic ocean views and captivating sunsets from every villa,” says Katya Herting, General Manager, Raffles Bali.

“Our beachfront resort is surrounded by lush tropical gardens, providing utmost relaxation due to its generosity of space.”

Loloan Beach Bar and Grill is lo cated on the resort’s secluded beach, overlooking a 25-metre in finity pool. Enjoy a sumptuous sea food feast beneath the shade of the Balinese-style ceilings. As twi light falls, the atmosphere shifts from laid-back fun to casual el egance.

For unforgettable romance, elegant and intimate dining experiences can be arranged at The Secret Cave, illuminated with flickering torches and candlelight, or at the Purnama Honeymoon Bale, built on the rocks at the edge of the re sort’s ocean front.

Connoisseurs will also enjoy the brand’s iconic Writers Bar and the adjoining Library, a relaxing haven to savour classic or whimsically spiced cocktails, a glass of Cham pagne, or an after-dinner digestif.

Set in the heart of the resort, this intimate bar brings the Raffles heri tage to Bali, with the bespoke Raffles Bali Sling, especially curated by our expert mixologist. With an extensive and genuine knowledge of the island, our Raffles Wellbeing Butlers will en rich your time with an insider’s per spective on local customs. They can also arrange unique cultural experiences, from temple dance ceremonies to traditional cooking classes. Any wish is only a request away.

Relaxation comes easily at Raffles Bali, where the sound of tropical birds calling through the flora and the scent of the sea soothe the soul. Unwind beneath the hands of an expert therapist at Raffles Spa. There are two treatment suites, with their own soaking tub and sliding doors that lead to a hill-view terrace or experience our remote hillside treatment suite, The Sanctuary, hidden in nature.

.

“The highly-anticipated Raffles Bali will be the brand’s second hotel in Indonesia, joining the stunning Raffles Jakarta, and is set to become a special retreat for guests to feel pampered, through meaningful experiences and service that is both gracious and intuitive.”

Today, the Raffles brand continues to set the standard for luxury hos pitality with a carefully curated list of distinguished addresses in leading markets around the world.

Raffles Bali will be the first Raffles to launch the brand’s new wellbeing programme, Emotional Well being by Raffles, which is based on the understanding that true lux ury is not about what you own, but what you feel.

“Indulge in our Bespoke Opening Offer of two nights’ stay at our pri vate pool villa, inclusive of return limousine transfer, daily a la carte breakfast as well as selections of Wellbeing and Cultural Experi ences. Starting from USD $2,660++ for three days and two nights.”

“We are de lighted to in troduce our most iconic hotel brand to the beautiful island of Bali,” says ChairmanIssenberg,Michael & CEO Accor Asia Pacific

ABOUT RAFFLES BALI

Raffles Bali is an intimate oasis of emotional well-being. Located in beautiful Jimbaran Bay within Jimbaran Hijau development area, the re sort is perched on a hill offering unparalleled views of the ocean and its own secluded beach. With just 32 well appointed pool villas providing utmost relaxation due to its generosity of space, each featuring their own outdoor terrace and private pool, Raffles Bali is one of the most ex clusive hotels in Jimbaran and boasts stunning sunsets, lush tropical gardens and exquisite dining. Guests can indulge in a signature Jimba ran Sling in the iconic Writers Bar, enjoy a ro mantic dinner in The Secret Cave or rejuvenate at the indulgent Raffles Spa. Raffles Wellbeing Butlers can arrange a variety of bespoke treat ments, cultural immersions and activities to de liver the ultimate in Emotional Wellbeing in the Island of the Gods.

ABOUT RAFFLES

Raffles Hotels & Resorts boasts an illustrious history and some of the most prestigious hotel addresses worldwide.

In 1887, Raffles Singapore set the standard for luxury hospitality, introducting the world to pri vate butlers, the Singapore Sling and its enduring, legendary service. Today, Raffles continues its tradition in leading cities and lavish resort lo cales, enchanting travellers with meaningful experiences and service that is both gracious and intuitive.

Connoisseurs of life choose Raffles, not merely for its aura of culture, beauty and gentility, but for the extrraordinary weay they feel when in residence with Raffles.

Each Raffles, be it Paris, Istanbul, Warsaw, Ja karta or the Seychelles, serves as a venerated oasis where travellers arrive as guests, leave as friends and return as family.

Raffles is part of Accor a world-leading aug mented hospitality group offering unique experi ences in 5000 hotels and residences across 110 countries.

www.raffles.com | www.all.accor.com

This first­of­its­kind partnership between the Thai hotel brand and the British pioneering scooter maker will see the service rolled out at Avani+ Samui Resort and Avani+ Hua Hin Resort. As part of the campaign, the resorts have created a digital itinerary for savvy, independent travellers who value personalisation, off­the­radar discovery and experiences with a sense of place. With the wind in their hair, explorers will zip from scenic gems to hidden cultural treasures and everything in be tween.Guests will be riding in the latest Scomadi Turismo Technica 125i scooter, optional water proof backpack available upon request, equipped with a reusable water bottle and refreshments. A digital itinerary will be accessible through digital maps, allowing guests to get straight onto the road via their gadgets.

Riders are recommended to have their valid travel insurance and international driving license prepared before hop on and ride off.

On its peaceful beach on Taling Ngam Bay, Avani+ Samui Resort is the perfect base to explore the treasures of the island and aboard the Scomadi Turismo, the jungle roads await. Some of the hot spots on the two­wheeled ride include the Laem Sor Pagoda and Wat Khao Chedi statue with its golden glow. Guests can discover fascinating and diverse cultures from a little Moslem village while exploring Hua Thanon Market and the Secret Buddha Garden, then venture out in the nature to admire Na Muang Waterfall and Taling Ngam Beach and soak in all the fresh air before ending the day of exploration in time for sunset at the is land’s newest SEEN Beach Club.

Meanwhile, a short drive from Bangkok, Avani+ Hua Hin Resort located in the royal seaside town is a mo torbike­friendly destination that feels a world away from the hustle and bustle of the Thai capital. Culture vultures can delve deep into Thai history with an ex cursion to Klai Kangwon Palace—a former royal resi dence adjacent to some of the country’s best national parks. Equally impressive is the beachside Mrigadaya van Palace constructed entirely of teak wood amidst picnic­ready gardens—the perfect pit stop en route to the less travelled parts of the country. Near the border with Myanmar, a scenic 1.5­hour ride from Hua Hin lies the 1,000­year­old forest that makes up Kaeng Krachan National Park. Within its borders, travellers get to explore the spectacular Pa La­U waterfall cas cading down 16 levels, cool down in its deep pools, observe abundant wildlife and rare birds and spend the day surrounded by pristine nature. In and around Hua Hin, guests can immerse themselves in the local way of life with visits to Plearn Wan, a themed shop ping complex; Cicada, an open­air art and craft mar ket; or Seen Space, a beachfront shopping mall and eatery.

To enjoy ultimate adventures on the modern classic Scomadi scooters, guests staying at Avani+ Samui Re sort and Avani+ Hua Hin Resort are encouraged to make scooter rental inquiries at the time of booking or upon check­in. With the perfect travel itinerary and the coolest mode of transport, guests can make the most of their island getaway for a half­day adventure around Samui at THB 600 net or a full day exploration around Hua Hin at THB 1,400 net.

For more information, please visit: Avani+ Samui Resort’s itinerary: https://mhg.to/pjx2l Avani+ Hua Hin Resort’s itinerary: https://mhg.to/r60qn

About Avani Hotels & Resorts

Avani Hotels is designed for the millennial­minded traveller whose priorities are style, value and comfort. Avani is an upbeat and contemporary hotel concept that delivers the perfect balance, with a focus on good sleep, designed social spaces, locally inspired susten ance and friendly service.

Avani welcomes guests to over 30 properties in Thai land, Vietnam, Laos, Cambodia, Malaysia, Sri Lanka, Australia, New Zealand, Seychelles, Mozambique, Botswana, Lesotho, Namibia, Zambia, the United Arab Emirates and Portugal, with a rapidly growing pipeline across Asia, the Indian Ocean and the Middle East.

Avani is a member of the DISCOVERY loyalty pro gramme and is part of the global hospitality group Minor Hotels (BKK: MINT). To learn more about Avani Hotels, visit . www.avanihotels.com

Follow Avani and engage with #AvaniHotels.

FROM ECONOMY TO UPSCALE: RISING MARKET VALUES ACROSS ALL SEGMENTS

RATIO OF TRANSACTIONS TO MARKET SIZE APPROACHING 10 PER CENT MARK.

CORONAVIRUS WILL STOP HIGH GROWTH FOR AT LEAST ONE TO

TWO YEARS.

Hamburg,The investable hotel market in Ger many has grown to EUR 61.1 billion over the last 12 years. Even during the financial crisis of 2008/2009 the market expanded slightly overall. The latest calculations by Union Investment and bulwiengesa show that the investable hotel mar ket in Germany increased in value by around 6.3 per cent compared to 2018 (EUR 57.5 bil lion). As in previous years, growth in 2019 (prior year: +9.5 per cent) was due to sustained strong new-build activity in the hotel sector (= quantity effect) and increasing asset values (= performance effect), reflecting the excellent tourism and property market environment in Germany in 2019.

“With coronavirus now dominating the headlines, it’s easy to forget that tourism has been one of the fastestgrowing industries over the past 12 years. 2019 was an outstanding year, with nearly half a billion overnight stays in Germany,” explained Dierk Freitag, departmental head and partner at bulwiengesa.

“Up to and including last year, city hotels bene fited significantly from trade show and confer ence business, for which Germany offers excellent infrastructure as one of the world’s leading destinations for trade fairs and exhi bitions. On top of that, the holiday hotel sector recorded an unprecedented level of domestic demand in 2019.”

The performance of hotels in cities and holiday areas in Germany was correspondingly strong in 2019. Of the 81 German cities with more than 100,000 inhabitants, 14 recorded over two million overnight stays. This explains why many new hotels, hostels and serviced apartments were built in these locations, as well as elsewhere in Germany. According to the findings of recent studies, hotel development projects in Class A cities in Germany have more than tre bled within ten years. In Frankfurt alone, the number of hotel beds increased by nearly ten per cent inside a year. Given this extensive new build activity, Union Investment and bul wiengesa have now identified an investable uni verse of around 405,000 guest rooms, which are split across cities and holiday destinations throughout Germany. Almost a quarter of these rooms are in cities with fewer than 100,000 in habitants. Some of these smaller cities have seen a sharper increase in the number of over night stays than the major cities. In Flensburg, for example, the number of overnight stays doubled over a period of less than ten years. “We monitor trends like these very carefully, includ ing keeping a close eye on the performance of our own hotel portfolio. We therefore invest se lectively in secondary locations and particularly in properties operating under brands such as Hyatt House, which are designed for long stays,” said Martin Schaller, head of Asset Man agement Hospitality at Union Investment Real Estate GmbH.

RECORD DUE TO CONSISTENTLY HIGH NEW BUILD ACTIVITY AND STRONG PERFORMANCE OF EXISTING PROPERTIES.

The investable range of hotel properties com prises traditional business hotels and holiday and apartment hotels, as well as various mixeduse concepts featuring co-working and co-living components.

The performance of the operator is hugely im portant for investors, particularly in terms of identifying redundant organisational structures, which has led to the branded hotel segment capturing a substantial share of the offering and thus of the hotel market in Germany.

In 2019, the branded hotel segment share in creased from 50.4 to 52.1 per cent, measured by the total stock of rooms in hotels (including bed-and-breakfast hotels) in Germany.

“As welcome as this further increase in value in the hotel sector is for property holders, we are naturally aware that the 2019 market volume figures are unlikely to increase much over the next one to two years due to the current situ ation. However, projects currently under con struction should have a positive impact on the next survey,” said Martin Schaller.

“As far as our portfolio is concerned, we are well positioned both in terms of locations and oper ators. Nonetheless, we are working very closely with our leaseholders to structure suitable solu tions and provide them with the best possible support.”

The value of a hotel room in Germany is now around EUR 150,800, which is approximately EUR 5,600 more than in 2018. Luxury hotels achieve an average value per room of around EUR 265,000, while budget/economy hotels come in at approximately EUR 109,000.

Over the entire period covered by the survey from 2007 to 2019, the economy and midscale segments recorded the highest gains in percentage terms. This was due to the presence of branded concept hotels in this area of the mar ket, which have expanded rapidly across Germany through brands such as HIEX, Ibis Styles and Super 8, and also to the good performance of these segments. According to benchmark provider MKG, average RevPar of EUR 60 was achieved in the economy segment in 2019.

Of the investable room market in Germany, ap proximately 19 per cent can be attributed to the economy segment and some 45 per cent to the midscale segment.

Proportion of transaction volume approaching 10 per cent mark

The growth in the size of the institutional hotel market in 2019 coincided with a transaction vol ume of around EUR 5 billion (2018: approx imately EUR 4 billion). Whereas in the prior year some 7.0 per cent of the calculated total market changed hands, the proportion in 2019 was 8.2 per cent.

“Union Investment will continue to invest in hotels. However, the creditworthiness of operators and the sustainability of lease conditions will be come increasingly important in the context of valuations.

It is now up to all stakeholders to cooperate pro fessionally in order to ensure that confidence in the hotel asset class which has been built up over many years is consolidated further despite the crisis,” said Martin Schaller.

Market growth on hold

The coronavirus pandemic has brought market growth to a halt for the time being. The impact to date has been much greater than that experi enced during the financial crisis, but is not due to economic factors. All existing properties are reporting major shortfalls in revenue due to the lockdown and many development projects have been postponed for now.

“It’s too early to predict the size of the market for 2020. That will partly depend on how quickly the economy recovers and how soon trade show and events business picks up again.

Provided there’s no second wave of the virus, then at least the holiday hotel market might hope for a reasonably satisfactory second half of the year,” commented market analyst Dierk Freitag.

The Union Investment and bulwiengesa market value model is based on data from companies, official statistics and hotel associations. It en ables a comparative analysis of the institutional hotel market for the years 2007 to 2019.

ADVENTURE STILL AWAITS:

EXPLORE, RELAX AND RECONNECT WITH VISTAJET’S SAFE HAVENS

VistaJet World presents private and safe jour neys to keep discovering the world

London, July 8, 2020: VistaJet, the first and only global business aviation company, uncovers a portfolio of private and safe journeys as Members seek to experience exclusive-use es capes and healthenhancing adventures around the world.

During a challenging time with COVID-19, plan ning and researching future journeys is high on the agenda, and a vast majority — 80% — of global travelers intend to explore as soon as they are able1 . With privacy and safety becom ing paramount, health is being factored into travel choices more than ever before2. The con cept of safety is also changing. Historically, trav elers associated safety only with what happens outside of the aircraft. Now, the journey to the aircraft, the in-cabin experience3 and the final destination4 are the driving factors.

As the number of touchpoints significantly de creases when flying private — 20 interactions as opposed to 700 when flying commercial5 — the travel industry expects to see an increased number of first-time private flyers looking for safer and more reliable alternatives. Research shows that 79% of UHNWIs would be more inclined to travel by private jet than before, and this is reflected in VistaJet’s new incoming requests: as of June 2020, 71% are from passengers who have not regularly used business aviation solutions before.

Today, partnering with a network of world-lead ing travel experts and properties including Aber crombie & Kent, Velaa Private Island, Blue Marble Private, ROAR AFRICA, Entourage Travel, Dean Stott and The Eden Club, the Vis taJet Private Office can exclusively facilitate safe point-topoint journeys from flight to destina tion for Members to enjoy a memorable holiday

with the maximum peace of mind — introducing the ultimate notion of private travel.

VistaJet World Safe Havens presents seven ex ceptional destinations, all with privacy, health and minimized contact at their core: Ecuador and the Galapagos Islands with Abercrombie & Kent VistaJet Members can explore the natural splendor of Ecuador and the Galapagos Islands during a 14-day exclusive trip. Guests will dis cover spectacular scenery, enjoy epic adven tures, learn about the country’s rich heritage and culture, while safely and responsibly im mersing themselves in the secluded, natural habitat of aquatic and land creatures.

With the new Cotopaxi Sanctuary Lodge as an exclusive base, spectacular volcanoes and the abundant wildlife of the National Park can be explored. Guests can enjoy a hike in the Andes with world record breaking mountain athlete, Karl Egloff, sharing his own story, mountain climbing anecdotes and the best tips to handle hiking at altitude. From here, a privately char tered seven-night private yacht cruise LUXX Media, Ultra Affluent Consumer Survey 2 Travel + Leisure, Will Travel Change After Coronavirus? Here’s What Experts Have to Say 3 Survey conducted within the U.S. by The Harris Poll from May 14-17, 2020 4 Abercrombie & Kent, Luxury Consumer Travel Trends Post Lockdown Revealed 5 Private Jet Card Comparisons, COVID-19 Coronavirus risk 30 times lower on private jets, says operator 6 LUXX Media, Ultra Affluent Consumer Survey in the Galapagos Is lands awaits, including a private audience with a leading scientist from the Galapagos Science Center, San Cristobal Island.

Velaa Private Island, Maldives Velaa Private Island has been designed and cu rated with privacy and comfort as its guiding principles, while allowing the Indian Ocean to take center stage. Within 35 minutes of landing,

VistaJet Members can sink their toes into the is land sand with their personal butler on hand to take care of check in and any individual requirements. All 47 private villas — 18 suspended over water — feature private pools. For those wanting ultimate seclusion, the Romantic Pool Residence can only be reached by boat, allow ing for even more privacy. Private island buyouts can also be arranged.

Guests can contribute to The Velaa Private Is land Coral Project — one of the largest coral reef restoration projects in the Maldives — by adopting a coral plantation and following its de velopment with the marine biology team. Private Moments, from deserted island picnics to wine tastings, are tailored to the occasion and guest preferences. There are also unlimited activities for all to enjoy in privacy, from golf at the Velaa Golf Academy designed by Ryder Cup Captain José María Olazábal, to the Maldives’ only snow room in the Velaa Spa. No activity is ever shared.

The Town, Colorado with Blue Marble Private Introducing a hidden secret nestled in the mountains of Colorado. For the first time, a unique private western town located on 4,500 acres of unparalleled Colorado land, with moun tains, plains, rivers and lakes is opening its doors to a select few to experience the American Western Frontier. The Town is a modern cowboy’s dream with authentic yet luxurious ac commodation and an unlimited range of summer and winter activities where history, lux ury, nature and adventure interlace.

Just an hour’s drive, or 20 minutes by helicop ter, from Aspen, The Town is home to the most astounding historical collection to ever have been assembled in one place; a homage to the vast story of the American Western Frontier and its outlaw years in the country. For exclusive use only, guests can im merse themselves in the life and stories of the Wild West while enjoying modern day luxuries, including a full-service spa, nightly live enter tainment and five-star dining.

More information will be available upon signing an NDA. South Africa and Antarctica with ROAR AFRICA Private air terminals, planes and exclu sive use lodges; a dedicated team of pilots, chefs, rangers and guides to service guests’ every need. This journey allows for a low im pact, low touch private adventure in Africa and Antarctica, offering absolute isolation in safe, luxurious, and breath-taking surroundings.

In Africa, VistaJet Members will be able to nur ture their minds and feed their souls on safari in a 100,000-hectare remote private property, watching elephants as they pass by, and having dinner whilst listening to the roar of lions.

Guests will then follow their deep human instinct to explore Whichaway Camp in Antarctica. They can march with the Emperor penguins; hike the Labyrinth of ice tunnels; partake in 4x4 excur sions; visit the polar station; and indulge in pic nics and drinks at the ice bar, all while taking in the sights and sounds of water, ice and open plains in breathtaking surroundings. Island Out post, Jamaica with Entourage Travel Explore Jamaica, straight from where Chris Blackwell founded Island Records and where Ian Fleming wrote many of the James Bond books at his es tate, GoldenEye.

From their base at Strawberry Hill, VistaJet Members can discover the Blue Mountains, passing secluded waterfalls and quaint churches, and have the opportunity to enjoy private coffee tastings. The journey continues in the privacy of the Fleming Villa at GoldenEye, complete with its own private beach where a host of water sports and activities can be enjoyed, before emerging at leisure to enjoy sun set cocktails at playwright Sir Noël Coward’s nearby residence.

Rafting down the tranquil Rio Grande, with a visit to the Blue Lagoon, guests will travel on wards to their own private farm, Pantrepant, to enjoy horseback rides and dips in cool, unex plored watering holes before returning for farmto-table dining. The journey concludes with a visit to candle-lit caves, private snorkeling and boat trips, and dancing to a live Reggae band at The Caves.

Chêne Bleu, France with Dean Stott and Joe Fattorini Experience a truly unique vineyard tour, cycling through beautiful France, guided by Dean Stott — former special forces operator and holder of two world cycling records. Guests will be hosted in the vineyard by Dean’s friend, Joe Fattorini — one of the world’s leading wine experts and presenter of The Wine Show. This is a unique opportunity to bring together two diverse interests with two leading experts in their fields.

VistaJet Members will be based at La Verrière, a wine estate and ninth century priory special izing in sustainable luxury, restored by Nicole Sierra-Rolet and Xavier Rolet KBE. It is home to the awardwinning Chêne Bleu wines, praised by critics as the world’s first Super Rhônes. For the keen cyclists, Dean will challenge guests with the nearby Mont Ventoux and for those prefer ring to immerse themselves in wine or simply enjoy the estate, a taster of Chêne Bleu’s signa ture Extreme Wine course and the pool await. Each evening, as Members enjoy farm-to-table fare, prepared by internationally trained chef Victor Guérin, and wines from one of France’s most exciting wine projects, they can listen to stories about Dean’s work in global security and Joe’s experience of wine across more than thirty countries.

Pittormie Castle, Scotland with The Eden Club

VistaJet Members are invited to stay at the bar onial Pittormie Castle, Scotland’s most illustrious private gated estate and home of The Eden Club. Upon landing, guests will be trans ferred directly by car to their own private residence within the Pittormie grounds, where they can relax in ultimate privacy.

Located in the home of golf, there are over 30 courses in the local area, including The Old Course and Kingsbarns, suiting all playing abilities.

Members are also invited to enjoy Affinity Mem bership to The Eden Residence Club, receiving privileged access to a portfolio of private res idences and clubs around the world. Member ship includes access to world renowned events such as The Masters and Tiger Jam. The Safe Havens collection will expand to more destina tions across the globe during the Summer and Autumn months. For more private travel inspi rations, follow @vistajetworld on Instagram ,To request a VistaJet World Safe Havens adven ture, visit vistajet.com/privateoffice. For infor mation on VistaJet’s safety standards and its efforts to help stop the spread of COVID-19, visit www.vistajet.com/safety.

About VistaJet

VistaJet is the first and only global business aviation company. On its fleet of over 70 silver and red business jets, VistaJet has flown corpora tions, governments and private clients to 187 countries, covering 96% of the world. Founded in 2004, the company pioneered an innovative business model where customers have access to an entire fleet whilst paying only for the hours they fly, free of the responsibilities and asset risks linked to aircraft ownership. VistaJet’s sig nature Program membership offers customers a bespoke subscription of flight hours on its fleet of mid and long-range jets, to fly them anytime, anywhere. VistaJet is part of Vista Global Hold ing — the world’s first private aviation ecosys tem, integrating a unique portfolio of companies offering asset-light solutions to cover all key as pects of business aviation. More VistaJet infor mation and news at www.vistajet.com

VistaJet Limited is a European air carrier that operates 9H registered aircraft under its Mal tese Air Operator Certificate No. MT-17 and is incorporated in Malta under Company Number C 55231. VistaJet and its subsidiaries are not U.S. direct carriers. VistaJet-owned and U.S. registered aircraft are operated by properly licensed U.S. air carriers, including XOJET Avi ation LLC. For informational purposes only. All holiday packages shall be arranged by a third party and are subject to that provider’s terms and conditions. All travel is subject to applicable rules and regulations, including permits and per missions. VistaJet makes no representations or warrants regarding either the safety or feasibility of any offering.

FHA-FOOD & BEVERAGE GEARS UP WITH NEW SEGMENT FOR RESTAURANT, BAR AND CAFÉ SECTOR

Singapore – FHA-Food & Beverage, held 2 – 5 March 2021 at Singapore EXPO & MAX Atria, today announced the launch of a brand new sector – Restaurant, Bar & Café for international suppliers serving end users in the F&B retail in dustry.

Hospitality players have been hardest hit by the pandemic as many have been forced to close, and furlough or retrench staff. Some have turned to e-commerce or delivery to sustain their businesses. As countries gradually reopen restaurants, bars and cafes albeit with strict so cial distancing measures, establishments facing falling revenues will be looking for fresh ideas and concepts to restock and revive their busi nesses.The new Restaurant, Bar & Café at FHA-Food & Beverage, located in Hall 9 of the Singapore EXPO & MAX Atria, will draw 200 leading equipment distributors, in-market brands and food & beverage (F&B) suppliers to meet hotel F&B executives, restauranteurs, as well as bar & café owners to discuss ideas, business and operational needs for dining es tablishments in the post-COVID era. The range of exhibits are far and wide, from equipment to ingredients to services such as equipment & ac cessories for bars and cafes; baked goods; cleaning equipment and services; furniture/fix tures; tableware & accessories; coffee beans; tea leaves; retail, Point-of-Sale (POS) systems and more.

There will also be a lively Beer Street, where visitors can sample original brews and unique flavours from a community of craft and boutique beer producers. Exhibitors in this space will contest in the FHA Beer Awards aimed at rec ognising the best-in-scene for brewing tech niques and product packaging from 16 different contest categories.Finally, Restaurant, Bar & Café will play host to the Global Chefs Chal lenge 2022 Asia Regional Semi-Finals to select the champions who will be representing Asia in three competition categories: Global Chefs Challenge, Global Pastry Chefs Challenge, and Global Young Chefs Challenge - Hans Buesch

kens Trophy. Winners will compete in the finals at the next Worldchefs Congress & Expo. The 2019 winners from Asia for the three categories are Chef Chia Ho Li from Taiwan, Chefs Fang Qianqian and Wei Xiaoyue from China.

“As we move forward post-pandemic, global economies as well as the momentum for travel and tourism will no doubt see an uptick for re covery. The unveiling of the Restaurant, Bar & Café segment is timely from our point of view as it will intersect with the resumption of Asia’s food, beverage and hospitality sectors, creating even more opportunities for businesses to im prove and expand their operations as well as carry out meaningful conversations with likeminded professionals,” said Martyn Cox, Event Director for FHA-Food & Beverage at Informa Markets.

Event At A Glance

FHA-Food & Beverage [co-located with ProW ine Asia (Singapore)] Date: 2 – 5 March 2021 Venue: Singapore EXPO & MAX Atria Website: https://www.fhafnb.com/ Featuring: Food & Beverage; FoodTech; Res taurant, Bar & Café

About FHA-Food & Beverage

The platform of choice for industry professionals, including distributors, importers, man ufacturers and retailers from Asia to see and source for high quality, new-to-market food ingredients, drinks, fresh produce, services and equipment across three key profiles – Food & Beverage, FoodTech and Restaurant, Bar & Café. More than 80 per cent of the 2,000 exhib itors participating in FHA-Food & Beverage are renowned manufacturers and brands hailing from 100 countries and regions. ProWine Asia (Singapore), a satellite event of the highly suc cessful ProWein in Düsseldorf, Germany, will re turn for its third edition alongside FHA-Food & Beverage. For more information, please visit www.fhafnb.com.

MANDARIN ORIENTAL, HONG KONG

HONG KONG – Mandarin Oriental, Hong Kong is the Top Hotel in Hong Kong in the Travel + Leisure 2020 World’s Best Awards. Delighting guests for 57 years, the iconic hotel was rated on its award-winning facilities, legendary service, culinary excellence and ideal location within the heart of Asia’s world city. The Travel + Leisure World's Best Awards is the leading barometer of the places and companies that satisfy some of the most passionate and sophisticated travellers. Now in its 25th year, the annual readers’ survey revealed the very best from around the globe in over 90 categories, including hotels, resorts, spas, airlines, cruise lines, tour operators, car rentals and more.

“We are honoured to be ranked No. 1 on the Travel + Leisure 2020 World’s Best Awards list of the Top Hotels in Hong Kong. We are immensely grateful for the support from all our valued guests, especially during this unprecedented period,” said Pierre Barthes, General Manager and Area Vice President of Mandarin Oriental, Hong Kong.

“This is a true testament to the meaningful connection that our colleagues deliver to enrich the experience of all our guests every day.” For the full results, please refer to the website of Travel + Leisure.

About Mandarin Oriental, Hong Kong

The iconic Mandarin Oriental, Hong Kong is the epitome of contemporary luxury combined with Oriental heritage. Having delighted guests with award-winning services and impressive facilities for 57 years, it is a much-loved address for those seeking an exclusive sanctuary in the heart of the city. The hotel’s spacious rooms and suites offer magnificent views of the renowned Victoria Harbour and the city’s skyline. A collection of 10 outstanding restaurants and bars, including three that hold Michelin Star status, a Shanghainese-inspired holistic spa, an indoor pool and a 24-hour fitness centre, make Mandarin Oriental, Hong Kong the quintessential “home away from home” for discerning leisure and business travellers alike.

Mandarin Oriental, Hong Kong www.mandarinoriental.com.

The lobby of Mandarin Oriental, Hong Kong

The

Tamar Suite at Mandarin Oriental, Hong Kong

entrance of Mandarin Oriental, Hong Kong

Mandarin Oriental, Vienna will be housed in a heritage building that originally served as the city’s commercial law court from 1912 to 2003. Mandarin Oriental, Vienna is located in a peaceful street in District One of Vienna within the Ringstrasse. It is in easy walking distance of the city’s major attractions, including St. Stephen’s Cathedral, the Imperial Palace, Vienna State Opera and a wide range of restau rants and bars.

The conversion of the property is already under way, and the restoration will preserve many of the building’s original design elements. On com pletion, the hotel will comprise 151 guestrooms and suites surrounding a courtyard in the centre of the property, incorporating a restaurant, bar and outdoor garden. The property will also house a Spa at Mandarin Oriental featuring a series of treatment rooms, a swimming pool and a well-equipped fitness centre. A range of adaptable banqueting and meeting spaces will be available for events and social occasions. The 17 Residences at Mandarin Oriental will be located on the top two floors of the building and will have private access to the roof, with several of the apartments offering outdoor ter races and stunning citywide views. These will be some of the most exclusive apartments in the city, with owners enjoying Mandarin Orien tal’s legendary service and direct access to the hotel’s facilities.

The project is owned by Brisen Group, head quartered in Geneva and operating in the Euro pean real estate investment and wealth management sectors. London based de signers, Goddard Littlefair, have been appointed to create the hotel and residences interiors.

“We look forward to extending the Group’s pres ence into one of Europe’s most popular destinations for art, music and culture and introducing the city to Mandarin Oriental’s exemplary quality of service,” said James Riley, Group Chief Executive of Mandarin Oriental.

“This iconic redevelopment of a historic building in a prime location, will offer guests a truly memorable experience, and fits ideally within the Group’s increasing portfolio of central European hotels.” he added.

“We are delighted to partner with Mandarin Oriental, one of the world’s best luxury hotel brands, on this project. Mandarin Oriental’s reputation for providing an unparalleled level of luxury service and attention to detail, matches our own wish to create an exceptional luxury hotel and residences in the heart of Vienna,” said Mr Dimitry Vallen of Brisen Group.

About Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the awardwinning owner and operator of some of the world’s most luxurious hotels, resorts and residences.

Having grown from its Asian roots into a global brand, the Group now operates 33 ho tels and seven residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.

MANDARIN ORIENTAL HOTEL GROUP HAS ANNOUNCED TODAY THAT IT WILL MANAGE A LUXURY HOTEL AND BRANDED RESIDENCES IN VIENNA, AUSTRIA THAT IS SCHEDULED TO OPEN IN LATE 2023.

The Vietage Launches Luxury Railway Journeys Through South Central Vietnam

All aboard The Vietage, which departed for its inaugural journey on Wednesday 1st July 2020 and now brings luxury railway journeys through the Vietnamese countryside connect ing Da Nang and Quy Nhon cities.

The Vietage has been developed by Anantara to introduce memorable journeys between An antara Hoi An and Anantara Quy Nhon Villas, a unique Vietnamese luxury travel experience for its guests.

The custom-designed opulent carriage, with just 12 reservation-only seats, immerses its guests into the culture, nature and history of the country through the stories of its daily return journey, heralding a new age of glamor ous train travel.

The Vietage carriage boasts sleek-lined modern interiors, big picture windows and large comfy seats, while a sit-up bar offers a change of scenery and the chance to enjoy local craft beers, wines and snacks over conversation with friends, before the main culinary experience.

During the six hour journey, guests encounter a plethora of taste sensations as the countryside rolls by. An exclusively-curated menu evokes the essence of Vietnam with a French twist, through an explosion of creative flavours and local ingredients. Dishes such as Quy Nhon seafood salad, barley risotto and braised Wagyu neck will excite plant, carni vore and seafood lovers alike. Sweet endings come in the form of local Da Lat strawberries, passion fruit tart and a typical French-style crème brulée made with superior Dong Nai chocolate from Vietnam. A dedicated area with spa treatment chairs offers head and shoulder treatments on the go as the train passes through local villages, rural countryside and stops at a few stations on the way.

A one-way ticket aboard The Vietage costs US$185 per person, including a three-course, pre-ordered meal, free-flow wines, beers and soft drinks, bar snacks and a 30-minute head and shoulder treatment.

An à la carte menu also offers premium wines, champagnes and treats such as local caviar and the finest selection of both local and inter national cheeses, all available for pre-pur chase.

The Vietage departs from Da Nang every morning at 09:31, arriving at Dieu Tri station in Quy Nhon at 15:43. The return journey de parts from Dieu Tri at 17:29 and arrives in Da Nang at 23:01. The Vietage runs for eleven months each year, taking a break during the annual Vietnamese Tet holiday period.

Combination accommodation packages are available with Anantara Hoi An Resort and An antara Quy Nhon Villas for guests to experi ence each destination and can be booked directly on the website at .

The Vietage also contributes to the ‘Dollars for Deeds’ programme, in which US $1 per ticket is donated and guests on board are at liberty to make their own contribution. Donations are given to the Kianh Foundation, a not-for-profit charity providing a full-time, customised, special needs curriculum for children with dis abilities in the Quang Nam Province of Central Vietnam.

For further information, please contact The Vietage team on +84 256 368 6168

More information can be found at www.thevietagetrain.com

Bali’s favourite beachside retreat is back with a number of specials in tow.

One of Bali’s most beloved beachside retreats is excited to announce its reopening - the re cently revamped Karma Beach is again trad ing as usual. The much-loved luxury venue perched on the iconic Uluwatu reef will be celebrating its return with a special ‘Golden Hour’ to mark the occasion.

The evening treat for all guests will be available be tween 5.30 and 6.30pm, seeing select cocktails avail able for the special price of 110K++, sangria and mojito jugs for 440K++, and Bintang buckets for 160K++.

The news of Karma Beach’s reopening will come as a delight to Bali residents and visitors alike, with the venue’s status as one of the is land’s most adored experiences cemented late last year after debuting a major renovation. The venue underwent an extensive revamp courtesy of the efforts of lauded designer Tina Kirschner, who drastically redesigned the space to embrace a more tropical feel.

“We’re keeping the typical Karma deconstructed beach vibe but with a more modern, sexy twist,” she explains.

The extensive changes undertaken by KarmaBeach mean the space is now separated into two distinct offerings; Karma Beach Dining, and Karma Beach Bar. The former has seen a drastic seat increase from 87 to 110 due to the addition of more decking, bar seating, and large round communal dining offerings facing the beach for bigger groups. Wet weather protection is now also available, courtesy of a new thatched roof to protect diners when weather is less than perfect. Foodies will be pleased to note an expansion of the edible offerings with the introduction of a new pizza oven and sushi bar, alongside a bamboo seafood barbecue among more.

Please note, there is a minimum charge credited in F&B for all guests and bookings remain essential at / +62-361-8482205

BACKGROUND ON KARMA GROUP

Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences in the world’s most beautiful locations and is headed by Chairman and Founder, John Spence, former Ernst & Young Entrepreneur of the Year and member of the judging panel for the Ernst & Young World Entrepreneur of the Year. John has been honored by being awarded the Edward P. Bass Honorary Fellow ship at Yale in the Fall Semester of 2019 in the School of Architecture, marking the first time Yale has extended this to the same person more than once. He has also been awarded a Distinguished Visiting Fellow ship at UCLA as well as working with students from the University of Pennsylvania to design a chateau development in Carcassonne, France.

The Karma Group comprises Karma Resorts, Karma Retreats, Karma Royal, Karma Estates, Karma Beach, Karma Spa and Karma Boutique. The Group is currently operating 33 resorts in more than 10 countries, including Australia, France, Germany, Greece, India, Indonesia, Thai land, Vietnam and the United Kingdom. There are currently five prop erties in development and the Group is negotiating three separate acquisitions in Scotland (a golf resort), Cyprus, and Bulgaria. In 2016, Karma group and Sanctum Hotel Group announced a joint venture to develop a series of authentic rock ‘n’ roll styled and orientated hotels in strategic locations around the world, accompanied by an exclusive pri vate membership club, now with over 85,000 members. In 2017, Karma was awarded the contract to manage and develop the golf course on Rottnest Island in Western Australia and in Greece, RCI, the worldwide leader in vacation exchange, selected Karma Group to man age its operations in the Greek market whilst redevelopment began on Karma Minoan in Crete. Karma Group is a sponsor of the England Rugby 7’s team, as well as the Rosslyn Park HSBC National Schools Sevens, the world's largest school rugby tournament. Karma Group re cently invested in its first racehorse with a view to future expansion of its stable.

HOW HOTELS ARE HELPING THE COMMUNITY IN THE WAKE OF COVID-19

The team at the Bali property, Tanah Gajah, a Resort by Hadiprana

SWITCHING FROM FARMTO-TABLE TO FARM-TOSTAFF-TABLE DURING COVID-19

The team at the Bali property, Tanah Gajah, a Resort by Hadiprana, has always placed high importance on farm-to-table (most of the produce served is grown on the grounds and interactive dining/cooking experiences play a big part in their offering). With Covid19 they’ve now switched to a farm-to-stafftable approach. They've started a new nursery, to supplement the main garden, planting fast growing herbs and vegetables (shallots, onions, garlic, chili, turnips, morning glory, etc) in order to support the food needs of their staff. They are also giving out the Tilapia fish, which they have in their ponds, to their 126 staff and are focused on keeping the flow of fish to the team members sustainable. As most of the resort staff reside in the nearby village it's helping to feed the local community too.

MELIA KOH SAMUI’S TEAM HELPS OTHERS DOING IT TOUGH IN THE WAKE OF PANDEMIC

The staff at the new Melia Koh Samui, on Thailand's second largest island, are fortunate to retain their jobs and 100 per cent of their salaries during the global COVID-19 pandemic. So much so, they banded to gether to donate money to fund 115 packs brimming with essentials such as rice, noodles, cooking oil, milk, tinned food and much more, for people in their local com munity in need. The resort’s staff put to gether the packs and distributed them to an array of different recipients, ranging from those who lost their jobs as a result of COVID-19 and families struggling with pov erty, to people who are bedridden or living with disabilities, to students doing it tough.

BANYAN TREE’S GIFT FROM THE HEART

Few gestures can be considered more al truistic than a blood donation - quite literally giving part of yourself to someone in need. And so up stepped Remko Kroesen, the general manager at Banyan Tree Samui in Thailand, who led by example on 19th March when he welcomed a mobile clinic to the 5-star resort. Staff lined up - some gingerly at first - and some 8,400cc of blood was collected by the blood bank which co ordinates medical aid among Koh Samui and its neighboring islands. “We’re always ready to help the local community in whatever ways we can,” said Kroesen. “Perhaps today’s blood drive will ultimately save lives, so I’m very proud of our staff.”

AZERAI DONATES ESSEN TIAL SUPPLIES TO LOCAL WORKERS AND HEALTH CLINICS

Few countries have navigated the coronavi rus outbreak more successfully than Viet nam, but that doesn’t mean the situation has been without challenges. Azerai La Residence, Hue has stepped in to provide direct relief to local cyclo drivers who have been impacted by the steep drop in tourist arrivals to the city. The hotel has donated rice, cooking oil and instant noodles to more than 100 individuals, while also donating 2,500 facemasks, 1,300 bottles of mineral water, 70 liters of milk, and 600 cans of other beverages to provincial quarantine centers. Meanwhile, in the Mekong Delta, Azerai Can Tho continues to work closely with local hospitals and clinics, and has pro vided them with 4,000 N95 masks, 2,500 bars of organic soap, and 128 liters of hand sanitizer to help bolster their supplies.

GM Remko Gives Blood

Donation

CLEANLINESS CHECKS INTO HOTELS

CLEANLINESS CHECKS INTO HOTELS

By: Peter Teska, Global Infection Prevention Application Expert, Diversey

As COVID­19 quarantine requirements are eased by governments throughout the APAC region, the hospital ity industry faces the prospect of reopening to a radical new normal. Keeping guests visually unaware and physically apart from your day­to­day housekeeping operations has always been a key element of hospital ity. It is a source of professional pride and part of the magic required in presenting a seamless hotel experi ence to guests. In the post­pandemic world, that prevailing logic has been turned on its head.

No matter how rigorous your previous hygiene regimen, you will now need to conduct regular and thorough cleaning and disinfection throughout the day to satisfy heightened expectations of cleanliness. Your new ap proach will need to be carried out clearly to reassure everyone that you are doing all you can to maintain a safe and hygienic environment.

Considerations for a Clean Hotel

Whether your hotel was a quarantine location or has seen a significant decline in occupancy during lock down, you want to be sure it’s safe upon returning to business as usual. You must conduct a deep cleaning of the property from top to bottom, including every surface and object ­ with special emphasis on hightouch surfaces. However, first you need the right cleaning and hygiene products in place.

There are several things to consider when selecting these solutions, including:

● Efficacy and contact time: For extra reassurance, use hospital grade disinfectants that are specifi cally approved for use against SARS­CoV­2, the virus that causes COVID­19. Products with a shorter contact time ­ one minute or less – are ideal. Technologies like Accelerated Hydrogen Peroxide (AHP), are markedly safer and more efficient than the existing slower Quats­based (quaternary am monium compounds) products, or those formulated on Hypochlorite or Peracetic acid.

● Impact on surfaces and staff: Make sure products not only inactivate viruses and kill bacteria and fungi, but are gentle on surfaces and safe for staff and guests. AHP achieves the balance of maximiz ing potency while minimizing toxicity, breaking down into water and oxygen just minutes after use.

● Alcohol content: Clean hands help keep surfaces cleaner. The percentage of alcohol in hand sani tizer is key to its effectiveness. A registered product will provide assurance and its efficacy should be proven according to recognized standards, which could be either from local regulations, the United States EPA or FDA, or per European Norm protocols.1 An alcohol content of 60% is the minimum recommendation from the Centers for Disease Control and Prevention (CDC). 1 Use sanitizers that have more than 70% alcohol content to ensure a faster kill rate.

● Your provider: It’s important to only use registered products from an experienced supplier. In ad dition to suggesting the appropriate products, a trusted hygiene provider can offer advice and direc tion for your hygiene program. Don’t buy ineffective, unproven products from an unfamiliar source.

1 https://www.who.int/docs/default-source/inaugural-who-partners-forum/who-interim-recommendationon-obligatory-hand-hygiene-against-transmission-of-covid-19.pdf

2https://www.cdc.gov/handwashing/show-me-the-science-hand-sanitizer.html

3https://www.food.gov.uk/business-guidance/hazard-analysis-and-critical-control-point-haccp

4https://apps.who.int/iris/bitstream/handle/10665/331638/WHO-2019-nCoV-Hotels-2020.1-eng.pdf

A Deep Dive into Environmental Hygiene Best Prac tices

Once you are confident you have the right solutions on hand, involve all staff in the deep cleaning pro cess, including housekeeping, food service, mainten ance and engineering. First, train them on enhanced cleaning and hygiene guidelines to ensure they are consistent in following protocols. As part of this training, you should also educate staff regarding protocols if a case of COVID­19 arises.

Take the opportunity to map out best practices for each area of the property, including the lobby, pub lic areas, guest rooms, restaurants and bars, leisure and business spaces and on­premise laundries. For example, ensure disinfection of hard floors, walls, and ceilings and clean carpet.

Kitchens and dining areas will involve specific deep cleaning procedures. Clean all food and non­food contact surfaces, including areas frequently touched by hands to reduce risks.1 Then, check that dish washing equipment maintains proper operating temperatures and use the correct dosage of chemi cals.

Additionally, review your laundry process to ensure hygiene compliance while optimizing the use of re sources like water, chemicals and energy. Clean linen further drives assurance that your property is com mitted to cleanliness and guest wellbeing. Then, wash mattress covers, bed linens and curtains.

Making the Invisible Visible

It will no longer be enough to simply clean correctly; you must make processes that were previously invis ible visible. Cleaning procedures that would have been hidden away, for fear of infringing on guest pri vacy and putting your brand reputation at risk must now be front and centre. While new measures are essential, some best practices, such as employee’s use of masks and gloves, may not feel conducive to warm and welcoming hospitality.

However, taking extra precautions shows guests and staff that their safety is your top priority.

Incorporate the following best practices to enhance cleanliness and put guests at ease:

● Ensure compliance: Staff members must comply with the basic protective measures recommended by the World Health Organi zation (WHO).1 These include hand hygiene, physical distancing, avoiding touching eyes, nose and mouth, practicing respiratory hy giene and following advice to stay home and seek medical attention if symptoms arise.

● Apply social distancing: Understanding and following social distancing rules outlined by your local health authorities is essential. As sess specific risks and establish safe dis tances throughout your property. Ensure staff and guests are notified of any changes in requirements. Because maintaining social distancing will not be possible continuously, require staff to wear personal protective equipment (PPE) like masks.

● Implement strict limits: Consistent with so cial distancing, evaluate and enforce strict limits on occupancy for each area of the hotel. Distinguishing entrances and exit routes is essential for safe movement. Change the layouts of all common areas ­ in cluding reception, restaurants and bars ­ to ensure a safe environment.

● Promote hand hygiene: Effective hand hy giene is the greatest single measure your staff and guests can take to prevent the spread of pathogens. This means regularly and thoroughly cleaning hands with an alco hol­based hand sanitiser, or washing them with soap and water. Wall­mounted dis pensers and free­standing hand hygiene sta tions offering alcohol­based hand sanitiser and disinfectant wipes should be accessible at all common touch points in corridors, lifts and entrances.

Maintaining a Safe and Welcoming Environment

The hospitality world has radically changed. Imple menting a rigorous environmental hygiene program, driven by clear and inclusive communication ­ with the right products and ongoing support from your supplier ­ is necessary to meet the new standard of clean.

To drive continuous improvement, your property should regularly audit and monitor compliance with key protocols, preferably with a system that’s scal able and enables comparative reporting on perform ance related to guest satisfaction, quality and safety. This will help optimize your cleaning and hygiene practices and reduce the risks of cross contamina tion. Additionally, it’s important to show staff you care about employee morale. Inform employees of all the risk assessment and corrective measures in place that protect their health. Enable them in their day­to­day tasks by providing enhanced operating procedures and wallcharts, online training courses, hand hygiene guidelines and solutions, the right PPE and easy access to non­food spill kits.

With careful consideration about the types of prod ucts your property uses to maintain cleanliness and hand hygiene, staff­wide understanding of front­ofhouse and back­of­house procedures and a deliber ate commitment to enhanced and visible safety standards, your hotel(s) has the best chance of fu ture success.

Peter Teska is a Global Infection Prevention Applica tion Expert at Diversey, the leader in smart, sustain able solutions for cleaning and hygiene. He is a member of the Diversey Hygiene Academy and can be reached at https://diversey.com/en/blog/cleanli ness‐checks‐hotels

If you have questions about any aspect of Diversey's hygiene pro grams, services, products and infection prevention - or if you would like an interview with one of Diversey's experts -  please reach out to Ilaria Fini - ifini@mulberrymc.com

Is Your Restaurant Ready?

By: Peter Teska, Global Infection Prevention Applica tion Expert, Diversey

In many countries, restaurants were among the first to feel the impact of the novel coronavirus pan demic. Bookings disappeared almost overnight, fol lowed by long imposed periods of closure and staff inactivity. The onset of coronavirus hasn’t dimin ished the hard work you have put into your busi ness, but the subsequent rapid change of circumstances and focus mean that you are in effect at ground zero. Putting effective cleaning proce dures in place is crucial to reaffirming your reputa tion when reopening, and for your future success.

New Expectations around Cleanliness

There are few sectors prior to the pandemic in which hygiene has been of such a high priority. Thankfully, the food service industry is well­versed in the necessity for cleanliness in both front­ofhouse (FOH) and back­of­house (BOH) areas. Yet diners’ sensitivity to hygiene standards was pre viously based primarily on appearance. The pres ence of coronavirus requires you to conform to unparalleled and explicit new levels of cleanliness. With this heightened expectation of hygiene, both diners and staff will want to know ­ and to confirm with their own eyes ­ what you are doing to ensure health and safety.

Before you focus on enhanced cleaning, create a clear plan based on a feasible reopening date. Hav ing gone through a disruptive period of high uncer tainty – and with much uncertainty still to come –this enables you to assess risks and measure daily progress. It also helps to raise team spirit by creating a mutual goal among staff and allows everyone to work backwards from the intended opening date to determine how quickly other tasks need to be com pleted.

Aim to have everything completed to your satisfac tion by this date, but shift it if necessary as you progress. In the new normal of hyper­vigilance, first impressions are critical as you seek to rebuild pre vious levels of customer confidence. Anything less than best public health practice creates another ob stacle to survival when you already face many more.

BEST PRACTICES FOR YOUR BUSINESS

Ready your restaurant for reopening by implement ing the following strategies:

Implement Social Distancing: Understand ing the requirements of social distancing laid down by governments and health au thorities is essential. Social distancing de fines the constraints for everyone in your restaurant. With strict limits on the number of diners, evaluating the layout of your res taurant and clearly defining entrance and exit routes is essential for safe movement. Instruct staff in procedures. Emphasise that social distancing applies everywhere and will change only with new guidance from applicable authorities.

Require Face Coverings: Because maintain ing social distancing from other staff and diners will not be possible continuously, face coverings (i.e. masks) will be required for staff. Instruct staff in how to use masks and when to change masks.

Use Training and Communication to your Advantage: Training on all new public health practices is important, especially for em ployees whose duties have not involved cleaning before. Develop cleaning kits that combine essential products ensuring ease of use, prevention and best practice. Then, clearly outline to staff and customers the measures you are taking to protect them, and that you are using recommended and safe products. Establish an emergency pro tocol, as the pervasiveness of coronavirus means that workers may test positive.

Prioritize Hand Hygiene: Hands are the main route for personal infection and the spread of pathogens. Thus, regular hand washing procedures and use of hand sani tizer are central to limiting exposure. Ensure access to wall­mounted dispensers and freestanding hand hygiene stations offering al cohol­based hand sanitizer.

The percentage of alcohol in hand sanitizer is key to its effectiveness. Many products have rushed to market on the back of the pandemic that should be treated with cau tion. A registered product will provide assur ance and its efficacy should be proven according to recognized standards, which could be either from local regulations, the United States EPA or FDA, or per European Norm protocols.1

Hand sanitizer with an alcohol content of 60% is the minimum recommendation of The Centers for Disease Control and Preven tion (CDC). 1 Use sanitizers that have more than 70% alcohol content to ensure a faster kill rate.

Select the Right Chemicals for Added Assurance: Preferably use disinfectants that are specifically approved for coronavirus. The shorter the contact time ­ one minute or less – the better for inactivating the virus. Also ensure you choose hospital grade disin fectants, which are rapidly becoming the new normal in disinfection. They use tech nologies like Accelerated Hydrogen Peroxide (AHP), which are markedly safer for people and surfaces while still being tough on pathogens. These disinfectants are also more efficient than the existing slower Quats­based (quaternary ammonium com pounds) products, or those formulated on Hypochlorite or Peracetic acid.

AHP achieves the balance of maximizing po tency while minimizing toxicity, breaking down into water and oxygen just minutes after use.

Conduct Hand Contact Surface Disinfection: Studies show that SARS­CoV­2, the virus that causes COVID­19, can remain on surfaces for up to several days, including 48 hours on stainless steel and 72 hours on plastic.1 Rou tine disinfection of high hand contact sur faces is an important part of preventing the risk of transmission. Commonly touched sur faces should be put on a cleaning schedule to ensure they are disinfected frequently throughout the day.

Incorporate a disinfectant range that offers numerous applications, including ready­touse liquids, pre­moistened wipes and con centrates for added convenience and consistency. It may also help if you colour code products, tools and equipment for dif ferent cleaning procedures to help prevent cross­contamination and the spread of germs.

Work with a Trusted Provider: With supply chains struggling to achieve pre­pandemic levels, using multiple suppliers for cleaning essentials can complicate your

cleaning program. Being able to rely on a single hygiene partner for everything from chemicals to training improves efficiency.

Don’t make the budget supply option your main criteria and avoid buying ineffective, unproven products from an unfamiliar source online or from your general distribu tor. Instead, identify a trusted hygiene pro vider that can offer expert advice and the appropriate products during this critical time.

There is nothing certain in the new normal for the food service industry. Nevertheless, by implement ing a clear plan and the appropriate cleaning and hy giene measures, you can create the safest restaurant environment possible for your staff and diners, while giving yourself the best chance of success in these very difficult times.

Peter Teska is a Global Infection Prevention Applica tion Expert at Diversey, the leader in smart, sustain able solutions for cleaning and hygiene. He is a member of the Diversey Hygiene Academy

THE NEW APPROACH TO CLEANING HOTELS

By: Peter Teska, Global Infection Prevention Applica tion Expert, Diversey

The novel coronavirus pandemic has ushered in a new era of housekeeping for hotels in the APAC re gion. Some large hospitality chains have turned to accreditation programs to make guests feel safe1, while others have developed cleanliness councils to ensure cleaning and disinfection best practices are being implemented.1 Hospitality groups and inde pendent owners are prioritizing cleaning and dis infection to protect guests and employees – and to instil customer confidence.

As the purpose of cleaning transforms, C­suite executives, hotel managers and housekeeping teams must understand how to advance their environ mental hygiene programs. With a new approach built on a foundation of health and safety, organiza tions can prevent the spread of infections to protect employees, guests and building visitors.

The Shift from Cleaning for Appearance

Prior to the pandemic, hotels primarily focused on “cleaning for appearance” to secure five­star re views and positive word of mouth. From shiny lobby floors to clean linens, properties focused on looking their best to make a good first impression. First im pressions set the tone for a guest’s visit, so the vis ual presentation of a hotel’s interior and exterior must be carefully crafted and maintained.

However, when faced with a global pandemic “cleaning for appearance” is no longer good enough. People have become much more concerned with germs and expect that a hotel is “cleaning for health” to control exposure to these threats.

“Cleaning for health” inactivates viruses and kills bacteria and fungi to limit the spread of potentially harmful pathogens. Cleaning with an emphasis on infection prevention prioritizes giving guests a safe stay and also protecting workers. Given the scope and impact of the pandemic, increased expectations around cleanliness will become the norm as the tourism and hospitality industry recovers.

Taking Cleaning to the Next Level

Best practices that hotels should consider when im plementing a “cleaning for health” program include:

Consult with industry experts from the start – With the health of your employees and guests at stake, take the necessary precautions and build an environmental hygiene program based on evidence and facts. Con sult with infection prevention and hygiene experts to understand the how and why behind cleaning and recommended protocols. Some ho tels are working closely with medi cal centres and hygiene providers to establish best practices that every one can follow.

Implement safe products that are proven to perform – Employees will need to clean more regularly and thoroughly, so they’ll be more ex posed to cleaning solutions. A “cleaning for health” program should consider ways to protect housekeeping staff. For example, re view the ingredients and manufac turer’s instructions for each product to ensure they don’t pose any risks.

Choose hospital­grade disinfectants that clean and disinfect at the same time and don’t require two applications. Make sure that disinfectants are tough on pathogens, but gentle on people and surfaces to pre vent eye and skin irritation and surface dam age. Additionally, confirm that the contact time is reasonable, as it will be difficult for employees to keep surfaces wet for ex tended periods of time.

Conduct quality training

– A more rigorous and evidence­based ap proach to cleaning can only be successful if em ployees understand the expectations, processes and mistakes to avoid. Focus on how to properly disinfect, which requires thorough application over the duration of the contact time, followed by wiping to eliminate resi dues. Highlight ways to avoid cross contamina tion, protocols for deal ing with confirmed coronavirus cases (or other serious illnesses) and the importance of proper chemical dilution if chemical concentrates are used.

Make your commitment to cleanliness and your processes more visible –Make your dedication to hygiene known. Post sig nage throughout the property, such as in lifts, guest rooms and fitness centres, that highlights how you are cleaning and disinfecting.

Develop a cleaning schedule for housekeep ing, front desk and bar and restaurant managers to follow. Cleaning while guests are present helps to prevent the spread of germs and demonstrates a hotel’s pledge to main tain high cleanliness standards.

A Safe and Healthy “Home­away­fromhome”

As hotels continue to reopen, there will still be uneasiness about traveling and staying away from home where there is less control over cleanliness. To over come this, hotels will need to clearly communicate the steps they are taking to protect guests. As cases of coronavirus drop and a vaccine emerges, the industry will rebound as people become more comfortable with traveling. Hotels that have demonstrated a commitment to health and safety will have a greater chance of winning and maintaining loyal customers in the long­term.

Peter Teska is a Global Infection Preven tion Application Expert at Diversey, the leader in smart, sustainable solutions for cleaning and hygiene. He is a member of the Diversey Hygiene Academy

Amandari, Indonesia – Villa, Two-Tiered Swimming Pool

Amanemu, Japan - Villa Exterior

PRIVATE VILLAS AND A PALAZZO - AT HOME WITH AMAN

From its conception over three decades ago, Aman has held fast to its vision to provide intimate retreats in serene settings with the unassuming, warm hospitality of a gracious private home. From the white-sanded shores of Amanpulo to the verdant jungle of Amanoi, Aman Villas are available to rent in several locations around the world, offering guests their own private experience of a destination.

Seamlessly integrated into the surrounding landscape, Aman Vil las are designed to afford maximum space and the utmost seclu sion and privacy, with full and privileged access to the resort’s facilities. Aman’s unwavering attention to detail and intuitive service is brought to each villa, with the addition of a dedicated personal service that includes a wealth of professional support such as private chefs, personal butlers, babysitters, yoga instruc tors and spa therapists. Whether looking to savour precious time with family and friends or wanting to escape into romantic seclu sion in a spectacular setting, Aman Villas offer the comfort and reassurance of a private home.

Amanpulo, Philippines –Villa 32, Swimming Pool

Amanzoe

Peloponnese pavilions above the Aegean Sea

Bringing together the colonnaded grandeur of classical Greek architecture with the restrained elegance of the modern day, Amanzoe and its collection of one- to nine-bedroom villas offer sea-view sanctuaries among olive groves. All are spacious, secluded and designed by archi tect Ed Tuttle – a longtime collaborator with Aman. The masterpiece of Amanzoe’s villas is the Acropolis inspired Villa 20. Created in har mony with the surrounding landscape, the villa cascades down a hillside in six tiers of sculp ture-dotted fragrant gardens, private pools, a 650m2 spa and elegant indoor-outdoor living and space to sleep 18.

Ideal for families, Amanzoe’s attention to detail extends to every age group. Children are kept enthralled with junior yoga sessions, menus are planned and prepared by the villa’s personal chef and trained staff offer age-tailored activities ranging from tennis lessons to Watsu therapy. Cruising the Aegean Sea to explore the artistic and cultural islands of Spetses and Hydra and nearby ancient ruins make enlightening outings for family groups.

Amanpulo

Private-island paradise in the Philippines

Encircled by a ring of soft white sand and the thriving coral reefs, Pamalican Island is a casta way paradise, a world apart from the worries of everyday life. Amanpulo is its sole settlement, creating blissful isolation of a true desert-island retreat for its residents. Set along the shoreline, steps from the beach, sit 16 villas of up to four bedrooms. Each offering private swimming pools and the dedicated service of a private chef, butler and an electric buggy, the island is there to explore from the hilltop spa to secret jungle grove picnic spots.

The remote island setting provides ample opportunities for adventure and exploration. The Sulu Sea is rich with a rainbow of aquatic life –including hawksbill turtles that visit the island every year to nest – and scuba diving or snor keling uncover a world of multicoloured wonder beneath the waves.

For the adventurous, kayaking and kitesurfing is available at certain times of year from the is land’s shores. At night, the resort’s refracting telescope reveals a mesmerising sprawl of stars.

Amanpuri

A timeless taste of Thailand

Laying claim to a palm-studded peninsula and Phuket’s most beautiful arc of white-sand beach, Amanpuri is a rare tableau of days-goneby Thailand. Designed to evoke the elegant ar chitectural style of an ancient Siamese kingdom and finely tuned to sit in harmony with its natural tropical setting, Aman’s original resort promises all the space, peace and discretion of a private island. Set in their own lushly tropical enclave, Amanpuri’s villas range from one to nine bedrooms, all are fully staffed and with their own pool, and private dining areas.

First conceived as a gathering place to host friends, Amanpuri is ideally suited to families, with extensive facilities and inspiring activities for every age; from toddler to teenager. From enriching immersions in local culture to water sports including flyboarding and Schiller water biking, memorable experiences are plentiful. An Eco-Beach Centre is also available to younger guests with activities such as skateboarding, bouldering, filmmaking and more.

Amanyara Seclusion on the seashore in Turks & Caicos

On this most dramatic of island coastlines, the 20 three to six-bedroom villas at Amanyara are spread along the beachfront, looking out at the vivid turquoise waters of North West Point Ma rine National Park, or the lush greenery of the property’s gardens and forest. This is a resort inspired by water – both the ever-visible Atlan tic, and the reflecting ponds and black infinity pools that define each of the villas’ extensive grounds.

Whether travelling solo, as a couple or group, all will find eye-opening experiences at Ama nyara. Master new sports – from kitesurfing to deep-sea fishing – with the help of specially trained instructors, or while away the days selfsoothing in the spa or on the sandy beach,

while children are enriched and entertained with daily programmes of age-targeted activities at the Nature Discovery Centre, designed to bring awareness to the areas precious environment.

Amandari

An Ubud sanctuary in the heart of the jungle

Of all the resort's village-style paras-stone dwellings, the three-bedroom Amandari Villa is the most extraordinary and the most secluded. A thatch-roofed jungle palace in the green heart of Bali and its cascading rice paddies the villa is accessed via its own entrance and a minute’s drive from Amandari’s facilities. Comprising of a quintet of freestanding pavilions, the villa is set around a two-tiered swimming pool that is sur rounded by landscaped gardens. Served by two members of the Amandari team and with access to a private vehicle, the private hideaway over looks the natural splendour of the Ayung River Valley.

From Amandari, the celebrated art galleries and other cultural riches of Ubud are easily accessible, but for those wishing to spend time apart from civilisation, the local landscape invites inti macy with nature. With or without an expert Aman guide, trek the ridge beside the river, and enjoy banyan-framed views across the gorge; take a mountain bike on a forest trail to discover local villages, or hike up to Amandari’s hillside bale for a private picnic with an unforgettable panorama.

Aman Villas at Nusa Dua All-villa hideaway

on Bali’s south-eastern shores

A short drive from Bali’s Denpasar airport, Nusa Dua is the gateway to Indonesia – a starting point for island adventures. The all-villa retreat is ensconced in palm-shaded gardens, sep arated from the shore by verdant, rolling fairways. Inspired by traditional Balinese village architecture, with stone walls and alang-alang thatched roofs, each of the three- to six-bedroom villas is set around a private pool terrace, with individual libraries and open-air dining spaces for up to 10 people.

The Aman Villas at Nusa Dua offer a peaceful base for every type of guest.

For some, they provide an opportunity to rest and refresh before venturing deeper into Bali. For others, they are the launching point into the vibrant beachside hubs of Sanur, Jimbaran, Kuta, Legian and Seminyak. Families are wel comed to Nusa Dua’s Villas with gusto, whether they seek temple visits, diving and watersports, or simply a few days of relaxation on the beach.

Amanoi Between land and sea in Vietnam

Secluded between the pristine jungle of Núi Chúa National Park and the crystal waters of Vinh Hy Bay, Amanoi’s Residences stand at the threshold of two worlds: the serene emerald wilderness of the hills and the deep blue mystery of the bay. With up to five bedrooms, each of the residences is arranged around a large infinity pool with an extensive sea-view wooden deck, offering groups unparalleled spacious ness and privacy in a spellbinding natural setting.

Guests have all the opportunities of land and sea at their disposal, from coastal treks and bike rides to snorkeling expeditions and water sports such as kayaking, sailing and SUP. Ama noi maintains a busy daily programme of children’s activities, so younger guests can ex pect to spend their days learning to fish or cook, throwing themselves into crafts or games, or settling down for a popcorn-accompanied al fresco movie night.

Amanyangyun

Ancient architecture and modern art outside Shanghai

On the edge of Shanghai, Amanyangyun brings to life a collection of Ming and Qing dynasty vil las in a rescued forest of camphor trees. Ideal for groups, the four- and five-bedroom Antique Villas are carefully recovered artefacts of Chinese history set beside a tranquil lake. Each of the villas combines contemporary comforts with a restful, nature-inspired aesthetic, and every suite has a private courtyard from which to ad mire the forest in peaceful seclusion. Dedicated to Chinese art forms and the pursuit of knowledge, the Nan Shufang cultural centre at Ama nyangyun is a modern-day recreation of the scholars’ studios of 17th-century China’s literati.

Here at the heart of the resort, groups have a private space to learn traditional crafts such as calligraphy, music or painting.With a focus on discovery through the arts, Amanyangyun also houses the dramatic subterranean art space of Chinese-American fashion designer Han Feng and her private collection of Chinese contempo rary art.

Amanemu

A coastal retreat to rejuvenate the body and soul

With a light-filled atmosphere and emphasis on natural materials and soothing hues, Amanemu’s villas each feature two bedrooms, private onsen, kitchen and views onto the shores of Ago Bay. New to the collection is the Tsuki Villa with its own lush garden and designed to offer a seamless indoor-outdoor ex perience. With a living area and bedroom pavilion opening onto expansive verandas with daybeds and an alfresco dining area, the villa has its own private onsen facilities, with hot spring-fed baths both indoors and out. Offering a mindful way to absorb the tranquillity and healing power of nature, a visit to Amanemu is a remedy for families or small groups to help re align the mind body and soul.

Aman Venice

A palazzo to call home

Although technically not a villa, Aman Venice, once a private home, is located on one of the most coveted addresses on the Grand Canal. The 16th-century Palazzo Papadopoli, with its own canal-facing garden, is available for exclu sive use – ideal for small groups or families looking for their own private corner of La Sere nissima.

Aman Venice acts as the perfect springboard into a host of cultural and culinary adventures and guests have all the treasures of the lagoon at their disposal. The palazzo team can arrange exclusive cultural visits and excursions, ranging from guided gallery visits and personalised boat trips along the canals to boxes at the opera and market tours with the chef.

www.aman.com www.aman.com/villas

Aman was founded in 1988 with the vision of building a collection of intimate retreats with the unassuming, warm hospitality of a gracious pri vate home. The first, Amanpuri (place of peace) in Phuket, Thailand, introduced the concept and, since then, Aman has grown to encompass 32 exquisitely serene hotels and resorts in 20 destinations across the world, with a further nine under construction. The next Aman to open will be Aman New York (2020). The introduction of Aman Skincare in 2018 continued the holistic journey beyond the perimeters of Aman’s havens. Offering a soothing journey to a place of beautifully scented repose and respite, Aman Skincare represents the spirit of Aman in a bot tle.

In 2020, Aman welcomed a new hotel brand, Janu - meaning ‘soul’ in Sanskrit. Janu offers a unique take on hospitality where genuine human interaction, playful expression and social wellness are at the core of the experience. Janu aims to bring balance to the head and heart and rekindle the soul. Janu launches with three forthcoming hotels which are already under construction: Montenegro (2022), Al Ula in Saudi Arabia (2022) and Tokyo (2022), as well as a ro bust pipeline of future hotels. Janu Montenegro will be the first hotel to incorporate the brands serviced residence concept, enabling guests to wholly embrace the Janu lifestyle.

Aman Venice, Italy - Rear Garden and Canal

Amanyara, Turks _ Caicos - Bar

Amanpuri, Thailand – Villa Pool

Aman Villas at Nusa Dua, Indonesia - Villa Dining Bale, 4 bedroom Amanoi, Vietnam - Cliff Pool

It’s on the southernmost point of Bali that you’ll find the soon-to-launch Minoo Beach Club. Meaning ‘heaven’ in Persian, Minoo Beach Club is a slice of paradise in the Bukit Peninsula. Settled alongside Melasti Beach in the pristine Unga san region, the beachside venue is heavily inspired by the bohemian.

The Sendi A-designed venue will launch on July 1st, 2020. A 100 ca pacity restaurant will greet guests, joined by 38 sun loungers, a 15-ca pacity alfresco dining area.

There’s also two impressive options in terms of cooling off - Minoo Beach Club boasts direct beach access, as well as a swimming pool.

Robby Fahmi Kurniawan is at the helm of the kitchen as head chef. He’s used his nine years of experi ence in the hospitality industry to sculpt a specialty menu which merges classic Western flavours with those of Asia, and has been created in collaboration with operations man ager Caesario P. Putra.

In terms of the dining experience, the beach club takes ample inspira tion from the local fishing industry.

“Minoo’s food specialty is seafood, as the space on which the beach club sits was one a fishing village,” says Chef Robby. “It’s our history that we’ve used to draw inspiration for most of the menu, as well as its interiors - the restaurant itself is a former fishing boat”

Stand-out dishes for the new venue will include a ‘catch of the day’. Working in collaboration with local fishermen for fresh seafood, the venue will then be able to customise the fish in question to guests’ prefer ences, whether that be grilled, panfriend, wok-fried or steamed. In light of COVID-19, Minoo Beach Club has also introduced strict proto cols to ensure the health and safety of its guests.

Perhaps most importantly, venue ca pacity has been reduced by 50%, and guests will be required to wear a mask at all times except when eating and drinking. Regular hand washing will also be encouraged, cashless pay introduced, and temperature checks required on entry.

Team members are required to have their temperatures checked before entering their working environment, as well as adhere to social distanc ing and don protective equipment in cluding face masks, face shields and hand gloves.

The venue will also be thoroughly disinfected twice a day - before opening and after closing - with all high-touch surfaces additionally dis infected throughout to ensure that any experience of Minoo Beach Club is nothing short of outstanding.

Mȉnoo Beach Club

Jl. Penganyutan, Melasti Beach, Ungasan Minoobeachclub.com

NECC (Shanghai)

Hotel Plus to open its doors again in August 2020

The next edition of Hotel Plus, the annual trade show for the hotel and commercial space industry in Shanghai, has been postponed to 12-14 August 2020 after deep communication with partners, exhibitors and visitors. As part of the hospitality and commercial space community, Hotel Plus is liable to help companies to recover from business disruption relying on powerful industry influence and rich marketing resource. By working together, we will make it through.

Identify business opportunities in this uncertain and challeng ing time

A recent report by STR has shown that average daily occu pancy rate of Chinese main land hotels reached 31.8% on 28 March. Comparing to 7.4% in the first week of February, it is a significant increase.

For hospitality market the first half of this year is the transitional period while a rebound is expected to be seen in Q3 and Q4.

As the health of exhibitors, vis itors and staff remain a top pri ority, Hotel Plus rescheduled to be held in August becomes one of the earliest tradeshows in 2020 among others of the same kind nationwide. Back logged demand of sourcing due to the epidemic outbreak in the first half of this year will be unleashed from July, mak ing Hotel Plus in August a good choice for hotel and com mercial property suppliers to identify new business opportu nities and achieve corner overtaking.

Move to NECC, the biggest

venue in Shanghai

In addition to the new dates, Hotel Plus moves to a new lo cation at National Exhibition and Convention Center (NECC), the biggest show venue in Shanghai. Situated at the west of Hongqiao CBD, NECC has a convenient trans port network connecting metro stations, airports, train stations and highways.

Serving as the one-stop pur chasing platform of construc tion and operation for hotels and commercial space, Hotel Plus 2020 will use 8 pavilions of NECC and rearrange them into 4 themes of building & de sign, intelligent technology, cleaning & maintenance and hotel supplies. It is expected that over 140,000 visitors and exhibitors will gather at Hotel Plus with the total exhibition area of 210,000 square meters.

Four event highlights at Hotel Plus 2020

1. Upgraded smart hotel exhibition zone

The black swan event pro moted hotels’ contactless serv ices to prevail. Huazhu, BTG Homeinns and many other hotel groups launched selfcheck-in/check-out and robot delivery service one after another, in order to reduce in terpersonal contact and avoid cross infection. Taking advan tage of intelligent devices is a new way for hotels to make a breakthrough, to enhance the sense of novelty and guest ex perience. It is undoubted that hotels would pay more atten tion on this issue when doing renovation in future development.

Smart hotel exhibition zone will be upgraded to keep up with the trend of contactless serv ices, together with smart retail exhibition zone to form a more diversified intelligent technol ogy pavilion at 7.1H. The ex hibit covers guest control system, PMS, audio & visual system, intelligent lock, selfcheck-in/check-out, smart pay ment service and commercial robot. So far, smart hotel brands who have confirmed to exhibit at Hotel Plus 2020 in clude Xiezhu, HDL, legrand, Yichuang, Lumous, JOYRILL, lierda, TOFAN, OPK, U Check, Junji Technology, Xiaoshuai Theater, povodo, Hsmedia, OrionStar, TechArk, Beyond Host, BE-TECH and United View Digital Media.

Design Forum at Hotel Plus 2019

2. Buyers from commercial real estate industry

With the strategic partnership with China Commerce Association for General Merchandise (CCAGM), a new featured exhibition zone under the name of China Mall Show will be presented at 8.1H catering to commercial real estate industry. Offering franchise brands, smart retail products and solutions, the sub-show will help mall operators, brands and designers to develop business connec tions. Besides the product showcasing, there will be two big events held on the show floor.

Shanghai International Shopping Mall Development Forum and Retail Technology Conference will gather industry professionals to gether to explore the new fields of commercial space including shopping malls, department stores and supermarkets.

3. Focusing on cultural tourism market

As the cultural tourism market is seriously affected this year and the industry situation seems to remain uncertain in the following months, many questions and issues have been raised need to be reconsidered by B&B business operators and industry stake holders. Regarding the challenge as a rare opportunity to drive in dustry transformation, companies are taking actions proactively for improving competitive advantages and optimizing product portfolio.

In response to the big change, the organizer plans to hold Cultural Tourism Innovation Conference, exploring potential development model of cultural tourism complex; and Hotel Plus B&B Town to showcase B&B brands by concept guest rooms on the show floor.

4. New digital solutions launched for Hotel Plus community

It is more important than ever to unite the community of hospitality and commercial space in this difficult time. Aiming at providing the latest news and expert insight, the organizer launched Hotel Plus E-course, an online hub for knowledge exchange in March. So far 12 online sessions have been released covering the issues in hotel design, lighting design, commercial cleaning, retail trend and so on. The total number of media views exceeds 20,000.

To extend the 3-day Hotel Plus show into year-round sourcing plat form, the organizer introduces the new B2B website www.hpgle.com. The platform is designed for buyers who have sourcing demands during the non-exhibition period. With the B2B website, exhibitors have one more exposure opportunity to pro mote their brands and products while buyers can explore the latest products and interact with suppliers from the comfort of their home.

Stay connected with us via event website at www.hdeexpo.com and social media #HotelPlus #HDE2020.

Smart Hotel Exhibition Zone at Hotel Plus 2019

RESORT DAY PASS

Nusa Dua, Bali, Indonesia, June 2020… To ensure that more people have the opportunity to enjoy its renewing facilities, The Westin Resort Nusa Dua, Bali has launched an exclusive Resort Day Pass.

The Resort Day Pass will enable non­staying guests to access the resort’s swimming pools including the kids water slide and the adjacent stretch of white sand beach from 7AM to 7PM with complimentary use of towels and sun­loungers.

The Resort Day Pass is available at only at IDR 400,000 subject to 21% tax and service per person and it includes Westin signature Sangria.

Guest will also be able to enjoy Food & Beverage credit with the same value at the Resort’s dining venues including the beachfront Ikan Restaurant.

This Resort Day Pass will be a perfect weekend get away with family as it offers free access for kids below 12 years as well as welcome beverage for kid and ice cream hours. Should guests wish to enhance their relaxing moment, the offer also includes access to Tennis Court and the use of bicycle.

Visitors bearing a Resort Day Pass are welcome to unwind in true tropical style and order refreshments as they please. Food and drinks from outside are not permitted.

For more information, please visit the website www.westinnusaduabali.com or follow the resort’s social media channels Facebook www.facebook.com/westinbali and www.insta gram.com/westinbali.

About The Westin Resort Nusa Dua, Bali

The Westin Resort Nusa Dua, Bali enjoys a prime beachfront location within an exclusive enclave on the island’s southern shores. With 433 modern rooms, it is a place where guests can be at their best and experience total renewal. Exciting dining venues anticipate global tastes with delicious cuisines and healthy Eat Well menu options. There is a choice of swimming pools, award­winning Heavenly Spa by Westin™ for relaxation, WestinWORKOUT® to stay in shape and little ones get to play at the Westin Family Kids Club. The adjacent Bali International Convention Centre provides comprehensive meeting resources with space for up to 10,000 delegates. The resort caters to the needs of leisure and business travellers alike with exceptional services and facil ities to match.

Westin Hotels & Resorts

Westin Hotels & Resorts, part of Marriott Inter national, Inc., has been a leader in wellness and hos pitality for more than a decade, and lives its philosophy “For a Better You™” through the brand’s Six Pillars of Well­Being: Feel Well, Work Well, Move Well, Eat Well, Sleep Well and Play Well. With more than 200 hotels and resorts in over 35 countries and territories, guests can experience offerings that in clude the iconic Heavenly® Bed, RunWESTIN™ and Westin Gear Lending with New Balance®, delicious and nutritious Eat Well menu and the innovative workspace Tangent. To learn more, visit www.wes tin.com. Stay connected to Westin on Facebook and @westin on Twitter and Instagram.

Westin is proud to participate in the company’s award­winning loyalty programs – Marriott Re wards®, The Ritz­Carlton Rewards®, and Starwood

EXCLUSIVE ACCESS TO THE WESTIN RESORT NUSA DUA, BALI

Preferred Guest® (SPG). The programs, operating under one set of unparalleled benefits, enable members to earn points toward free hotel stays, achieve Elite status faster than ever, and seam lessly book or redeem points for stays throughout our loyalty portfolio of 29 brands and more than 6,700 participating hotels in 130 countries & territories. To enroll for free or for more infor mation about the programs, visit members.marriott.com.

MELIA

KOH SAMUI

Sail Away on Melia Koh Samui’s

Remarkable

Nautical Theme

KOH SAMUI, Thailand —More than 100 years ago, merchant vessels laden with rice dotted the Venice of the East’s iconic Chao Phraya River.

These teak wood boats would also sail from the river’s mouth in Bangkok to the open waters to trade their wares, moving as far south into the Gulf of Thailand as Koh Samui island.

Little could their sea traders imagine back then that 31 of these vessels would be given a new lease on life in the 21st century at the new ; 30 of them as elegant two-story boat suites sized 91 to 100 sqm and the other as an innovative kid’s club.

Marrying Thailand’s rich maritime heritage with a sleek contemporary design, the 30 intimate boat suites each feature a bedroom with polished wooden floors on their upper deck, and a dressing room and impressive bathroom, replete with a soaking tub and double showers, on the lower deck. These suites offer either views of Choeng Mon Beach, on the north­eastern tip of Koh Samui in the Gulf of Thailand, garden vistas or direct access to a 1600 sqm lagoon pool that loops through the resort’s lush grounds like a river.

Before the boats could be converted into suites, their decayed teak wood structures required extensive refurbishment that was by no means an easy feat. To carry out the specialised task, the resort recruited craftsmen experienced in boat restoration to painstakingly restore the wood structures.

The craftsmen cut out old decayed wood and replaced it, piece by piece. They studiously attended to decayed wood in the keel of the boats, the bottommost longitudinal structural

element of the vessels. In the strakes of wood ­ that run along the length of each boat from the bow to the stern ­ on either side of the keel all the way up to the gunwale, the top edge of the hull. In the intricate ribs that support the hull and give the vessels their shape and strength, upon which the strakes of wood are fastened. In the bulwark of the boats. And then some.

In a method handed down the generations of sailors, the craftsmen used a special concoction of ingredients including rubber oil and red lime together with cotton rope to seal joints, gaps and holes.

“These boats were built to last due to the great strength and durability of the teak wood as well as the craftsmanship initially invested in them,” said Melia Koh Samui’s general manager Ernesto Osuna. “In a fitting tribute to Thailand’s seagoing past, we turned to the tried and true methods of the shipwrights to provide the sturdy foundation of our boat suites, that really are one of a kind.”

The boat suites are part of the tastefully done nautical theme evident throughout the 159­room and 41­suite luxury beachfront resort. Located 15 minutes from Samui International Airport, the first property in Thailand launched under Spanish hotel group Melia Hotels International is also home to two restaurants, an executive lounge, a swim­up bar, two­level infinity pool with sunken seating areas, spa, fitness center, and ballroom. For families, there's the kid’s club ­ also housed in a former teak wood vessel – an outdoor playground and a mini water park.

The boat suites are among the resort’s rooms and suites belonging to ‘The Level’, an upgraded level of service and benefits, that provides access to the light and airy executive lounge shaped like a boat’s hull. The Level Lounge also boasts a vast open terrace with panoramic views of Choeng Mon Beach.

In the lobby, the aptly named Boat’s Bar is shaped like a long boat with a black hull topped with eggshell­colored marble.

Sculptures and installations of boats adorn the lobby, including vessels that appear to be “floating” on the surface of the lobby’s floor.

Other nods to the sea­faring theme include big white ceramic vases, fashioned to look like they are festooned in barnacles, paintings of the ocean, and miniature wooden boats for sale at The Gallery. It is a not­for­profit social enterprise designed to help improve the lives of Thai communities by selling accessories and home décor items made by talented Thai designers and artists.

“We commissioned artists who created sculptures, installations, paintings and more that provide captivating interpretations of a way of life that sustained many in Thailand for centuries, that come together here at the resort to help tell our boat story,” said Mr Osuna. An educational display in the lobby, comprising miniature boats in glass displays and a wallmounted timber map of the Gulf of Thailand, outlines the history of the refurbished vessels for guests who are curious to know more about this boat story.

About Meliá Hotels & Resorts

Meliá Hotels & Resorts is the best­known international brand in the portfolio of the Meliá Hotels International company; it has more than 100 city and resort hotels in the main leisure and business destinations of Europe, Asia, Africa and America. The brand offers exemplary meetings and events facilities in all important business cities as well as in exotic locations, catering to the ever­expanding conference and incentive travel market. As part of its innovation philosophy and new positioning, Meliá Hotels & Resorts has reinvented itself to cater to every aspect of the guests’ wellbeing.

Unique experiences are created for guests and are defined by relaxation, quality time and personalised services. For a balanced lifestyle, Meliá Hotels & Resorts instinctively understands the guests’ needs and lifestyle expectations, which is an integral part of its redefined identity. .

About Meliá Hotels International

Founded in 1956 in Mallorca (Spain), Meliá Hotels International operates more than 390 hotels (portfolio and pipeline) throughout more than 40 countries, under the brands Gran Meliá Hotels & Resorts, Paradisus by Meliá, ME by Meliá, Meliá Hotels & Resorts, INNSiDE by Meliá, Sol by Meliá and TRYP by Wyndham. The Company is the global leader in resort hotels, while also leveraging its experience to consolidate the growing segment of the leisureinspired urban market. Its commitment to responsible tourism has led the Group to become the most sustainable hotel company in the world in 2019, according to SAM, the sustainable investment company. Meliá Hotels International is also included in the IBEX 35 Spanish stock market index and it is the Spanish hotel leader in Corporate Reputation (Merco Ranking). Follow Meliá Hotels International on Weibo , WeChat official account, Twitter , Facebook and official website

About Asset World Corporation Asset World Corp Public Company Limited (“AWC”) is Thailand’s leading integrated lifestyle real estate group under TCC Group, with a sustainable diversified development pipeline for future growth as well as the potential for long­term capital appreciation.

AWC’s business operations are organized into two principal segments: (i) Hospitality, comprising hotels managed and operated by the world’s leading hotel chains (ii) Retail and Commercial Building, comprising Retail and Wholesale group which includes world­class tourist lifestyle destination, community shopping mall, community market and wholesale space, with such well­known projects as Asiatique the Riverfront, Gateway at Bangsue, Pantip Plaza Pratunam and Tawanna Bangkapi; and Office Building group with prominent projects located in highly sought­after, central business district in Bangkok like Empire Tower, Athenee Tower, etc. Recently on October 10, 2019, Asset World Corporation succeeded in listing the company on the Stock Exchange of Thailand (SET) in the real estate and construction industry under the property development category. AWC’s market capitalization was highest in the history of the SET (According to Bloomberg Database).

MELIA KOH SAMUI BREAKFAST

Hotels to Look Out for in 2020

Banyan Tree Krabi Singapore-based Banyan Tree Holdings Ltd, one of Asia’s foremost luxury hotel groups, has announced plans to open a new luxury hotel near the Thai town of Krabi later this year. Currently under development in a serene location on Tubkaek Beach, a scenic 35-minute drive from Krabi Airport, Banyan Tree Krabi fronts powdery white sands and the shallow-shelved coast of the Andaman Sea. The new resort, which is slated for a Grand

Opening on October 1st, will offer 72 pool suites and villas, among them seven 2-bedroom options and one three-bedroom villa. Facilities include all-day dining, a ballroom, a wedding chapel, a beach club, a kids’ club, a fitness center, and - In keeping with Banyan Tree’s wellness brandinga rainforest-themed spa. Banyan Tree Krabi is chiseled into a hillside where it commands a direct view of a dozen spectacular karst limestone towers protruding from the sapphire sea.

The Chedi Kudavillingili

Located on a 1-kilometre coral island called Kudavillingili, the 99-villa plans to open later this year with 36 overwater villas, a 150-metre-long central pool and desirable proximity to the Malé International Airport, a 25-minute speedboat ride away. While the overwater villas fishtail off one end of the island, a bridge on the opposite end leads to the spa on a kidney-shaped islet where 8 - 10 treatment rooms each occupy a waterborne perch of their own. In between are a variety of health and wellness venues including a long pool segmented for privacy, a basketball court, a football pitch, courts for tennis, badminton and volleyball, a yoga pavilion, secret garden and water sports centre. There will be a library and cigar lounge for the more passively inclined; a health club and gymnasium for the fitness-minded; and a potpourri of dining options, from a beach club and bar, an all-day dining restaurant and the Hawker Restaurant with four live cooking stations plating up Indian, Chinese, Thai and international dishes.

Zentis Osaka

With a pedigree that flows from the acclaimed Palace Hotel Tokyo and designs on rewriting the playbook for ‘lifestyle’ brands, the management arm of Palace Hotel Co. Ltd. has announced a Q3 2020 opening of Zentis Osaka, the first property of its new hospitality brand. Top UK designer, Tara Bernerd, has been tapped for the property’s modern interiors, while Café Co. – the esteemed operator behind the one Michelin-starred CRAFTALE in Tokyo – will develop and operate the hotel’s restaurant, bar and lounge. An entirely new build, the 16-storey property will feature 212 guestrooms with a contemporary feel that take inspiration from the intuitive functionality of bento boxes. The culinary direction of UP STAIRZ, the hotel’s dining venue, will be guided by the acclaimed head chef’s wealth of experience in France and Japan. The hotel will also feature a 24-hour fitness center. Zentis Osaka is situated where the picturesque, riverside area of Dojimahama and the high-end business entertainment district of Kita-shinchi meet. https://zentishotels.com/en/osaka/

Alma Emblematic of Vietnam's maturation as a destination, the bold and spacious Alma resort com mands 30 hectares of oceanfront on the Cam Ranh Peninsula, with 580 oversized suites and pavil ions that afford sweeping vistas of the ocean. The contemporary three-bedroom seaside pavilions sprawl over 224sqm with a living room, kitchen, four bathrooms and a private pool. Alma features a broad spectrum of restaurants helmed by top chefs, a food court with an array of local and inter national cuisine, as well as a classical bar, pool bar and beach bar. Set to open during Q2 2020, the resort's other highlights include 12 swimming pools cascading down to the beach, a waterpark, 13-treatment room spa, 70-seat cinema, convention centre, amphitheater, art gallery, science mu seum, gymnasium and yoga room, 18-hole mini golf course, a youth centre with virtual reality games, a kid's club, watersports centre and even an 'Alma Mart' mini supermarket

Xilica Manages Hospitality Audio Over the IP Network at Carte Hotel

J&E Pro Audio seamlessly integrates mod ular, Dante-enabled Xilica Solaro FR1 DSP within San Diego boutique hotel’s IT infras tructure

Toronto, July 9, 2020 — Xilica®, a global leader in digital signal processing technol ogy for AV and installed sound, announces a new hospitality industry win with Carte Hotel, a boutique hotel nestled in the Little Italy section of San Diego. The project rep resents Xilica’s strong value proposition and aggressive strategy toward integrating DSP systems within a business’ IT infrastructure.

J&E Pro Audio specified Xilica with the sys tems design, which called for a complete AV over IP infrastructure as part of the groundup construction. While connected to the central IT infrastructure, J&E Pro Audio con figured a dedicated LAN with managed net work switches to separate all audio and video signals from standard IT traffic. The company selected the Xilica Solaro FR1 DSP to optimize quality and multi-channel performance over the network, while citing its modularity and seamless integration with Dante audio networking as other deciding factors.

“We ran our network on the hotel fiber in frastructure, with dedicated switches that run parallel to the hotel network,” said Jaire Lopez, President, J&E Pro Audio. “We pro grammed the Xilica Solaro FR1 to process, manage and transport audio across multiple public spaces, including a 16th floor rooftop bar, fourth-floor meeting rooms, a secondfloor fitness center, and a ground-floor res taurant and lobby to support background music.”

As Lopez explains, the Xilica Solaro FR1 expertly manages a mix of analog and digi tal signals that are ingested and routed ac ross many spaces. This includes live music from the rooftop DJ booth, which injects analog signals into the Solaro FR1 over Dante. In all, the redundant Xilica Solaro FR1 configuration manages 64 audio inputs and outputs, and optimizes audio quality be fore feeding Powersoft amplifiers via Dante. Xilica’s built-in control software also allows hotel staff to manage audio and video signal flows using an iPad, which eliminates the need for a dedicated, expensive AV control system.

Lopez adds that the sleek 1RU design of the Xilica Solaro FR1 takes up minimal rack space while not limiting the end user to a dedicated configuration. Should the Carte Hotel need to scale in the future, the Solaro FR1’s modular design will allow J&E Pro Audio to add new cards and expansion slots to accommodate new services and higher capacity. In fact, Lopez has already made adjustments from the original DSP design.

“Near the end of the project the customer requested a wireless microphone system for the hotel’s meeting space,” said Lopez. “We simply added a few microphone input cards, and the application was immediately ready to go. The new design of Solaro FR1 frame makes it even easier to make changes, because there is no need to take the unit apart.

We can simply remove the rear cover and insert the cards without removing the unit from the rack. It’s very simple and modular.”

About Xilica

Xilica® is an award-winning manufacturer of innovative, next-generation digital signal processing solutions for AV control and command applications including confer ence, corporate, hospitality and leisure, re tail and transportation. From its headquarters in Toronto, Canada, Xilica sells and supports products worldwide in over 75 countries, gaining rapid acknowl edgement for its all-modular, ultra-small-for mat and high-performance product ranges that solve critical business challenges.

www.xilica.com

Hospitality sector in Asia to recalibrate for recovery phase

The second edition of Food & Hotel Digital Week returns 13 – 17 July 2020 and will explore the challenges, new norms, technologies and practices for the hospitality industry post­pandemic

Themed “Hospitality’s New Normal – Restoring HoReCa in Asia”, the three­day industry webinar series running from 15­17 July will feature more than 45 industry thought leaders from around the world

Key webinar highlights include an ASEAN Hotel Association roundtable session with speakers from hotel associations in Cambodia, Indonesia, Malaysia, Philippines, Singapore & Thailand; and a discussion from the various coffee associations around the region on the trends and challenges facing the coffee markets in Asia

Co­located with Food & Hotel Digital Week, the inaugural FHA Congress will be a two­day virtual conference (13­14 July) and will address the emerging and likely permanent shifts in hospitality and food industries.

Author: Mike Chuma, Vice President of Global Marketing, Engagement and Enablement, at IDeaS

The Indonesian hotel industry has never faced more challenging operating conditions. With travel bans in place worldwide and a general directive to limit ac tivities out of the home, hotel occupancy and reve nues have declined significantly.

While many Indonesian hotels are experiencing tan gible challenges related to the COVID­19 crisis, it is essential that planning is also undertaken over this period for when the market begins to recover.

Hoteliers should be asking themselves how they can leverage technology and position their property as a desirable accommodation provider to the first wave of post­COVID­19 travellers as the market begins to stabilise.

Importantly, what is being said about a hotel on so cial media and a property’s online peer­review score has never been more influential.

Why investing in a hotel’s online reputation matters —now more than ever

These channels are where the reputation of a prop erty can either be enhanced or damaged, and given that online website traffic and social media usage has reached record­high levels11 as a result of COVID­19 stay­at­home directives – all hoteliers need to be listening and taking action.

Why does what is said online matter?

Hoteliers have so many competing priorities to work through, so why is giving attention to a property’s online reputation important? Because beyond any online ‘feel­good’ factors, recent research con ducted by TrustYou showed there are real financial risks for hotels rated poorly online:

“

In order to drive up your rate, which is a key goal of rate­setting, you have to create demand for your product. In our research, 88% of travellers would automatically sort out hotels with review scores under three stars, and 33% would sort out hotels under four stars. This means, regardless of the price, one­third of all travellers would only see hotels with higher reputation scores,” said Valerie Castillo, VP of marketing at TrustYou.

If a hotel has a poor reputation and is rated negatively online, a property risks limiting the number of guests it can attract and revenue it can generate. Given the huge volume of guests who book via Online Travel Agencies, and those who do online research before making decisions, to not be featured as at least a three­star hotel means poten tial guests won’t even see your hotel as an option to consider.

Review and act

Hoteliers often find their staff fully occupied with day­to­day operations. Now, at a time when activity may be lower across many properties, this may be a good opportunity for hoteliers to review and moni tor what has been said about their hotel online over recent months and act where appropriate. For example, if common feedback on social media has been that the check­in process at a property has been arduous and unnecessarily time­consuming, the operations team should review their practices now, retrain staff and create a better guest experi ence. In the same way, if a hotel is rated highly, and most comments relate to tastefully decorated rooms – or in the case of operating through COVID­19, highly visible cleansing protocols and effective social distancing measures; the marketing department will have the opportunity to build on these positive re views as the market recovers.

Just as negative online sentiments can have an unfa vourable impact on a hotel’s ability to attract guests and grow revenue, positive online commentary and review scores can directly support a hotel’s bottom line. In fact, it has been reported that for every point increase in a hotel’s online reputation score, book ings increase over 14% and average daily rate goes up over 11%. 22

Carefully implement cancellation policies

In a time where not only is the hotel sector facing significant disruption, but also its customers – how brands engage with guests and the policies they en force can have lasting reputational impacts. Given the travel restrictions put in place, many guests may be unable to physically reach a property they have booked with, or not want to travel due to health concerns.

Different hotels are approaching the issue of COVID19 cancellations in a different manner, illustrating that there is no one, ‘right way’ for how best to ad dress the issue. Even within the same hotel groups, different policies exist to best match the conditions in different geographies. For example, a hotel group in Europe have stated: “For a stay between March 1st, 2020 and prior to September 15th, 2020, guests may cancel their reservations and receive a credit voucher for the full value of their reservation for use within 18 months.”

Where for the same hotel group, the policy differs slightly in the Asia­Pacific region, stating: “Guests scheduled to arrive prior to April 30, 2020 may can cel (or modify) their reservation by contacting the hotel directly.”33

While losing short­term revenue is generally not ad vised and standard cancellation policies should nor mally be enforced to support a hotel’s financial position, these exceptional circumstances are also a critical time to drive brand loyalty by treating your guest with ease and flexibility in your cancellation process. Any property not offering cancellation flexi bility to guests – whether they booked directly, or through an OTA and even those with non­flexible bookings, can expect a spike in negative online sentiment that can impact on future guest recruit ment activities.

Compete on reputation, not price alone

Today, hoteliers need to consider how reputation and consumer sentiment can support smarter rev enue management decisions. With the abundance of online commentary being generated on social media channels and rating sites, user­generated content can act as a signalling mechanism for hotel iers that communicates the true value of a product or service from a customer’s perspective. Tech nologies exist today that integrate online reputation into pricing analytics, empowering revenue man agers to keep up with their guest perceptions and turn them into dynamic revenue­optimising inputs.

When seeking to convert potential guests into pay ing customers as the market recovers from COVID19, simply competing with rival properties on price alone is the wrong strategy. It is critical that revenue mangers integrate the impact of guest ratings and reviews into their offerings to reflect the additional value the hotel’s services and attributes drive beyond just price. Hotels must ensure positive guest experiences are amplified and negative feedback is actioned so that all revenue opportunities can be maximised.

For more information on how to leverage your hotel’s online reputation to improve your pricing per formance, please visit: www.ideas.com https://about.fb.com/news/2020/03/keeping-our-apps-stable-during-covid-19/ https://www.thecaterer.com/news/hotel/nhmc-2017-winning-the-online-marketing-battle https://all.accor.com/event/information.en.shtml

1st July 2020 ­ Surrounded by 600 hectares of raw wilderness in the heart of the Utah desert, Camp Sarika by Amangiri launches on 1st July 2020, her alding a milestone moment during Amangiri’s tenyear anniversary. Consisting of just ten tented pavilions, the camp is a serene and timeless retreat where cloud shadows dance over vermillion rock formations, boundless skies expand horizons and time stands still. Within this remote sanctuary, utterly attuned to nature, guests can experience sol itude, privacy, escapism and adventure.

Concept

The new luxury encampment claims 55 pristine hec tares a 30­minute hike (or five­minute drive) from its iconic sister resort; Amangiri. While camp guests enjoy full access to the resort’s facilities whenever they wish, everything they need is conveniently lo cated at Camp Sarika.

Overlooking striking flat­topped mesas, the camp comprises ten tented pavilions each with its own spacious outdoor deck and private plunge pool These are intuitively placed to provide the utmost seclusion and unimpeded views, while still allowing easy access to the camp’s main pavilion with its two spa suites, restaurant, sun deck, swimming pool and jacuzzi.

Deriving its name from the Sanskrit word for “open space” and “sky”, the camp enables a back­to­nature wilderness experience in consummate comfort, re vealing Utah’s otherworldly landscapes and intrigu ing aspects of Native American culture at every turn.

The abundance of space surrounding the camp is re flected in its design, making the camp the ideal des tination for groups or families looking for an exclusive insight into the destination or a special place for an important celebration in undisturbed privacy.

Design

Offering a connection with nature that leaves citylife a distant memory, Camp Sarika’s design has been developed in timeless­tune with its inspiring envi ronment. It forms an architectural statement and the first year­round camp of its kind in North America. Camp Sarika’s ten tented pavilions have been designed by San Francisco and Johannesburg­based international design and development services firm, Luxury Frontiers.

Balancing form and function, they bow towards the sandstone formations and are covered in soft canvas – woven from recycled plastic bottles and each one able to handle up to 12 tons of snow.

The interior décor of each tented pavilion includes custom designed walnut and leather furniture and etched timber headboards that echo the camp’s carved surroundings and are suspended from soft leather straps. Meanwhile outside – accessed via sliding doors – the architectural design continues to captivate; individual plunge pools, firepits with fire side furniture and telescopes further encourage an immersion in nature and the outdoors.

Camp Sarika’s central pavilion was designed by New York­based Selldorf Architects, and the building seamlessly anchors to the environment. Paying homage to its neighbouring sanctuary, Amangiri, the main building is designed with minimalism in mind, where simple concrete blocks blend effortlessly into the rock. Upon entering, a breathtaking art installa tion, by internationally acclaimed artist Maya Lin ti tled Wahweap, welcomes guests.

Inspired by tracing the shape of water as it travels from nearby LakePowell to Lake Mead the piece is created in glass and marble, while open fireplaces and earthy materials further connect the building to its natural surroundings. Leading through to an ex pansive outdoor terrace, the swimming pool is flanked by shaded daybeds for escaping the midday sun and a heated jacuzzi for relaxing at dusk. The restaurant offers both indoor and outdoor seating, surrounded by fire pits that add to the atmosphere.

Tented Pavilions

Claiming unobstructed views of the mesas or facing west to catch the sunset every evening, the camp’s spacious ten tented pavilions feature either one or two bedrooms, as well as a living area, dining area, bar, and private terrace with a fire pit and heated plunge pool.

The five one­bedroom tented pavilions each cover 175 square metres, while the five two­bedroom tented pavilions cover 262 square metres. The tented pavilions evoke the clean lines of the suites at Amangiri, where natural materials reflect the light­transforming, undulating surface of the de sert outside.

Set in unparalleled proximity to nature, the interiors include soft decorative canvas ceilings, and wooden fittings, as opposed to Amangiri’s blackened steel and stone furnishings.

Dining

With Chef Anthony Marazita at the helm, the camp’s restaurant is open throughout the day, serving inno vative, responsibly sourced dishes with a focus on Southwestern Native American cuisine. The restau rant’s menu changes daily, incorporating the fresh est local produce while also catering for vegetarians and vegans. In­room dining, and outdoor locations are used for memorable private dining experiences. Situated in the main pavilion, with both indoor and outdoor seating and breathtaking views, the restau rant serves an a la carte breakfast ranging from ket tle oats and house granola to Mequite eggs benedict and smoked Utah ruby trout toast.

Culinary highlights for lunch and dinner include wild game chili, grilled Scottish salmon, duck confit and a black bean burger, while after dinner heralds the ar rival of craft cocktails and the nightly chef’s appe tizer. Afternoon tea is served daily.

Spa and Wellness

Camp Sarika allows guests to reap the benefits of connecting with nature – increased mindfulness, re duced stress levels and a clearer headspace – with every convenience and luxury at hand. Claiming tranquil desert views, the two spa suites offer an ex tensive menu of spa therapies inspired by traditional Navajo wellness practices, as well as Aman’s Signa ture treatments based on the brand’s Grounding, Purifying and Nourishing skincare pathways.

Camp Sarika offers a special two­hour spa journey known as Desert Calm, designed to hydrate and soothe body, mind and spirit. Following a gentle fullbody exfoliation, a body wrap of Red Sedona Clay in fused with natural botanicals draws out toxins and provides nourishment to the skin. Warm sesame oil infused with lavender is massaged into the scalp, then after a hot steam shower, hydrating lotion is massaged into the body.

Yoga and guided meditation are offered al fresco in multiple settings, allowing guests to reground them selves within the astounding natural beauty of the Utah desert. Tailor­made experiences include greet ing the sunrise atop Tower Butte, 5,000 feet above sea level.

This journey begins with a scenic helicopter flight over Lake Powell and Glen Canyon, before an hour’s yoga and meditation session atop the butte. Camp Sarika guests also have full access to Amangiri’s Aman Spa, a 2,322­square­metre destination unto it self.

Experiences

Surrounded by numerous national monuments, the Navajo Nation Reservation, and five national parks including Zion, Grand Canyon and Bryce, Camp Sarika is exceptionally well placed for exploring the natural and cultural attractions of the region. Serv ing as an idyllic escape and a springboard for explo ration of the area, the camp offers desert and mountain hiking with its own private trail system covering over ten miles of routes directly from its doorstep. The camp offers morning and afternoon wellness experiences indoors and out, canyoneer ing, its own Via Ferrata route and horseback riding, as well as many other adventure activities. Adventure activities include hiking to Horseshoe Bend, Paria Overlook or Resurrection Canyon, tour ing Monument Valley, exploring the well­preserved cliff dwellings of the Navajo National Monument and kayaking, fishing, paddle­boarding or boating on Lake Powell. The Colorado Plateau is also home to some of the world’s best biking trails. Guests have access to e­bikes, and can choose from 3­hour, halfor full­day guided tours.

Camp Sarika arranges private tours by plane, heli copter or hot air balloon to reveal the magnificence and true scale of the region from the air. Or guests can get up close and personal with the region’s his tory exploring the slot canyons or studying the 6,000­year­old petroglyphs in Broken Arrow Cave. The camp also enables a deeper immersion in Native American culture, with storytelling and star gazing around the fire every evening.

Nearby Amangiri

A scenic five­minute drive from Camp Sarika, Aman giri is tucked into a protected valley with sweeping views towards Grand Staircase­Escalante National Monument. Built around a magnificent swimming pool that embraces a dramatic stone escarpment, the resort’s Main Pavilion houses the Dining Room, the Living Room, a library, gallery, private dining room and cellar.

Beyond lies the Desert Lounge, an open­air living room ideal for sundowners or stargazing.

Two accommodation wings lead from the pavilion into the desert, housing 34 suites in total – many with private swimming pools and roof terraces.

Since its launch in 2009, Amangiri has won multiple awards for its remarkable design, intuitive service and luxurious proximity to nature. Camp Sarika adds a new dimen sion to this extraordinary all­season desti nation, providing another setting in which to embrace the pristine and astonishing beauty of the American Southwest.

Getting There

A 30­minute drive from the nearest town of Page and its international airport, Camp Sarika encourages a private and peaceful connection to its dramatic surroundings while remaining surprisingly accessible. The camp’s remote location imbues a sense of community and exclusivity to those in residence, a nod to Aman’s trade mark appreciation of a destination. Website: www.aman.com/camp­sarika

Aman was founded in 1988 with the vision of building a collection of intimate retreats with the unassuming, warm hospitality of a gracious private home. The first, Aman puri (place of peace) in Phuket, Thailand, introduced the concept and, since then, Aman has grown to encompass 32 exqui sitely serene hotels and resorts in 20 desti nations across the world, with a further nine under construction. The next Aman to open will be Aman New York (2020).

The introduction of Aman Skincare in 2018 continued the holistic journey beyond the perimeters of Aman’s havens. Offering a soothing journey to a place of beautifully scented repose and respite, Aman Skin care represents the spirit of Aman in a bot tle.

In 2020, Aman welcomed a new hotel brand, Janu ­ meaning ‘soul’ in Sanskrit. Janu offers a unique take on hospitality where genuine human interaction, playful expression and social wellness are at the core of the experience. Janu aims to bring balance to the head and heart and rekindle the soul. Janu launches with three forthcoming hotels which are already under construction: Montenegro (2022), Al Ula in Saudi Arabia (2022) and Tokyo (2022), as well as a robust pipe line of future hotels. Janu Montenegro will be the first hotel to incorporate the brands serviced residence concept, enabling guests to wholly embrace the Janu lifestyle.

Nut Walker launches 7.7 Surprise

Sales offering 20% discount for nut lovers

Bangkok – Nut Walker, premium nut snacks brand under Heritage Group, launches special promotions under the special campaign “7.7 Surprise Sales”. The campaign offers 20% discount on all premium nuts such as Nut walker Mixed Nuts Natural Toasted & Salted, Cashew Nuts Roasted Salted, Nut Walker Deluxe Roasted & Salted, Macadamias Dry Roasted Salted, and others. The discount is valid on 7 July only at LINE Official: @heritagethailand. For more information, please contact 02­813­0954­5 or follow the activities and news at www.heritagethailand.com, www.facebook.com/NutwalkerTh, and IG: nutwalkerthailand

For media enquiries, please kindly contact Conjunction Public Relations:

Nunthanut Lertpiyawat (Nat), Tel 089 - 193 - 9395, email: nunthanut.conj@gmail.com Thaniya Tangtraporn (Kitty), Tel 082 – 429 – 1422, email: thaniya.tang@gmail.com

Kanthika Chamapisit (Ice), Tel 091-796-9555, email: kanthika.ch@gmail.com

IDeaS RevPlan

The Challenge

Most hotels spend hours each week manually consolidating data across numerous systems to plan their business only to find limited views of separate business units, labor-intensive spreadsheets, and an incomplete view from the top.

How It Works

A Revolutionary Approach

Forecast your entire business in minutes. IDeaS RevPlan™ provides the smartest way to prepare budgets and profitably plan your guest room, food & beverage and other revenue streams.

� Quickly set budget and forecast daily, monthly or quarterly

� Submit to finance with the click of a button

� Automatically import daily business data

� Roll up reporting across the entire organization

� Compare multiple forecasts via strategic “what-if” planning

Key Benefits

� Scientifically forecast all revenue streams

� Boost operational efficiencies with automated data collection and intelligence

� Increase profitability of rooms, food & beverage, and other revenue streams with more precise planning

� Consolidate hotel data at the enterprise level to easily drive more strategic decision-making

Break free from the constraints of silos and one-dimensional room revenue. Gain a competitive edge with the total revenue forecasting possibilities of IDeaS RevPlan. Contact an IDeaS solution expert today for details. info@ideas.com www.ideas.com

MARRIOTT INTERNATIONAL VIRTUAL MEETINGS

Marriott International launches new virtual meetings package across its portfolio of hotels and resorts in Indonesia

Jakarta, June, 2020 – As travel restrictions and social distancing manifests itself globally, thus changing the landscape of gathering and meetings, Marriott International in Indonesia has launched a new Virtual Meetings by Marriott Bonvoy™ Events package across its portfolio of hotels and resorts across the country.

“As the world transitions into the “new normal”, adopting technology­driven solutions, including virtual meetings play an integral part in providing our guests and businesses with a seamless experience to communicate and stay connected”, said Marriott International Market Vice President for Indonesia; Ramesh Jackson

The launch of the Virtual Meetings by Marriott Bonvoy™ Events, allows businesses to stay connected

and conduct cross­region team meetings at Marriott International hotels and resorts in different cities across Indonesia. To reduce time spent organizing meetings at different locations, with different hotel teams and various invoices, this new package combines the meeting package and AV into one convenient billable package. This initiative aims to provide guests with seamless meeting experiences, across multiple locations, by only having one point of contact, one agreement and one final hotel invoice. With a vast portfolio of hotels and brands across Indonesia participating, including St. Regis, Westin, Le Méridien, Courtyard and Four Points by Sheraton to name a few, tailor made half day or full day meeting packages starting from IDR350,000 with coffee breaks and inspiring lunch menus, have also been created to supplement and inspire effective meetings.

Meeting planners can choose from a wide selection of innovative meeting spaces and set ups to suit their meeting needs. From more private online discussions to a larger meeting audience, our hotels offer flexibility and ease, to search for your perfect meeting venue.

Enhanced Measures for Meetings and Events

Participants can also look forward to a series of enhanced measures for meetings and events, designed to provide additional assurance while maintaining a high­quality meeting experience for meeting organizer and attendees that they have been traditionally used to at Marriott’s portfolio of hotels and resorts. Through flexible rearrangement of meeting furniture, our hotels can accommodate different seating capacities. Chairs are kept at a safe distance to ensure that social distancing requirements are met. Additionally, we recommend the usage of outdoor spaces for more ventilation. Our teams are ready to consult with each meeting planner to review and align on expected social distancing practices.

Our associates are required to have personal protective equipment including masks, and all associates will undergo mandatory temperature check especially when on duty. Where available, our hotels will recommend live/Virtual Hybrid Meetings through live­steaming capabilities to minimize social contact.

What more, guests can earn loyalty points for eligible meetings and events when booking a meeting or event at any of our hotels and resorts within the brands participating in Marriott Bonvoy™ Events*.

Contact our trusted hotel and resort teams and plan your virtual meeting today.

Ensure you stay connected and explore more at: http://hotel­deals.marriott.com/virtual­meetingsby­marriott­bonvoy­events­indonesia

About Marriott International, Inc.

Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,200 properties under 30 leading brands spanning 134 countries and territories.

Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world.

The company now offers one travel program, Marriott Bonvoy™, replacing Marriott Rewards®, The Ritz­Carlton Rewards®, and Starwood Preferred Guest®(SPG). For more information, please visit our website at , and for the latest company news, visit . In addition, connect with us on Facebook and @MarriottIntl on Twitter and Instagram.

About Marriott Bonvoy

Marriott Bonvoy is the company’s new travel program built on the belief that travel enriches its members and the world around them. Launching in February 2019, Marriott Bonvoy replaces Marriott Rewards, The Ritz­Carlton Rewards and Starwood Preferred Guest (SPG).

Comprised of a portfolio of extraordinary brands where you can earn and redeem, as well as offering approximately 120,000 destination tours and adventures on Marriott Bonvoy Moments, the travel program enables members to explore the world in pursuit of their passions. Under Marriott Bonvoy’s five Elite tiers, status is more achievable than ever.

With a single currency, earning and redeeming points is faster and simpler, and members can accelerate the points they earn with co­branded credit cards from Chase and American Express. When members book direct on Marriott.com they receive all the perks that come with Elite status, including, free and enhanced Wi­Fi and exclusive member­only rates, and on the Marriott app they enjoy mobile check­in and checkout, Mobile Requests and, wherever available, Mobile Key. In addition to featuring a powerful travel program, Marriott.com also offers 30 extraordinary brands to book, endless experiences and the best available rates.

To enroll for free or for more information about Marriott Bonvoy, visit MeetMarriottBonvoy.marriott.com

Back with a Bang: SEEN Venues in Bangkok and Samui Relaunch with an Art Show + Endless Summer Pool Party

Bangkok + Koh Samui, 1st July 2020: SEEN Restaurants in Bangkok and Koh Samui revolutionise lifestyle entertainment with a celebration of dining, art and retro­chic weekend pool parties. From the buzzing beachfront of Thailand’s most iconic island, Chaweng Beach on Koh Samui, to the bright lights of Bangkok’s skyline, SEEN is renowned for delivering sinfully good fun in the hottest locations. Both venues are ready to welcome back guests with an unmissable selection of reopening parties.

SEEN Bangkok x MAMABLUES Graffiti Art

SEEN Bangkok (), the city’s newest rooftop hot spot reopens with a vibrant art exhibition in collaboration with one of Bangkok’s most celebrated graffiti artists – MAMABLUES. The poolside sky bar atop Avani+ Riverside Bangkok Hotel invites guests to celebrate the return of Bangkok’s world­famous nightlife amid vibrant colours and bold shapes of MAMABLUES’ mini­exhibition.

Upon arrival, guests will have their first brush with art: bold illustrations communicating the new health guidelines make following the latest safety protocol a breeze. “Sin and be Safe” – the updated elevator sign and a play on the bar’s slogan “Sin and be SEEN” – sets the tone for the night and sees the guests off to the dizzying heights of level 26.

Offering sweeping views of the Chao Phraya River and the city’s sparkling skyline, SEEN Restaurant & Bar Bangkok is known for its sophisticated setting, signature cocktails and chill­out vibes. Injecting a dose of colour with MAMABLUES’ vibrant art, the venue introduces patrons to the iconic style of one of Thailand’s most prolific street artists. From Museum Siam and Lido Cinema in Bangkok to Seenspace in Hua Hin and countless entertainment hotspots from Chiang Mai to Chonburi, his art is synonymous with modern Thailand.

The new exhibition at SEEN Bangkok celebrates the city’s return to living life to the fullest post­COVID, with images of butterflies, flowers and other natural elements as symbols of hope, encouraging visitors to embrace the changes with confidence.

SEEN Bangkok Restaurant & Bar is now open and is accepting reservations. For bookings, please call +66 2431 9120 or email reservation@seenrooftopbangkok.com

SEEN Samui x SIN@SEEN Pool Parties

With a prime location in the very heart of Chaweng Beach’s party scene, SEEN Beach Club Samui () relaunches with SIN@SEEN Pool Parties. Taking place every Saturday and Sunday, the party blends 1950’s retro­chic Californian vibes, stunning sea views, golden sands, great music, incredible food, tropical cocktails and plenty of Instagram­able moments in one perfect recipe for the ultimate beach club experience. Celebrate the never­ending summer in Samui with top DJs and live saxophone sessions as balmy afternoons dissolve into starry nights.

Grab SEEN Samui’s limited­time Red Hot Deals to get bonus dining credit:

Spend THB 1,000 and receive a THB 250 bonus | Spend THB 3,000 and receive a THB 900 bonus | Spend THB 5,000 and receive a THB 2,000 bonus

SEEN Beach Club Samui is now open and is accepting reservations. For booking, please call +66 7795 6800 or email : seen.samui@seenbeachclubsamui.com

Originating in Sao Paolo, SEEN is the vision of Olivier da Costa, one of Portugal’s most successful chef­preneurs and a social scene doyen. Olivier’s creations draw inspiration from local flavours and ingredients and blend them with the finest cuisines from around the world. Both venues have implemented strict health and safety measures, as well as launching a wellbeing programme that includes temperature body scans, touchless menus and hand sanitising stations, among other hygiene measures to ensure guest and team member wellbeing. www.seenbeachclubsamui.com

Six Senses Douro Valley Welcomes Marc Lorés Panadés as the Resort’s New Executive Chef

LAMEGO, Portugal - Marc Lorés Panadés recently come on board at Six Senses Douro Valley as the re sort’s executive chef. He joins from his previous fouryear stint as executive chef and food and beverage director at the acclaimed Alila Hotel in Bali, re nowned for healthy, plant based forward cuisine and zero waste.

Marc hails from Lleida in Catalonia where his mother still lives and works the farm on which he grew up. After training in some of the best restaurants of Spain (El Bulli, Mugaritz) his exciting international career included tenures in Austria, England, Den mark, Germany and Hong Kong. Along the way, Marc has developed a distinctive style of cuisine. He loves growing his own food and sourcing the best local ingredients to create vibrant nutritious dishes, using both modern techniques and the best of local culinary traditions.

A highlight of his career was as head chef of Cal Xir riclo in Lleida, a modern fine dining restaurant, rec ognized by Michelin for producing wonderful dishes from local organic ingredients. It was here that Marc appeared on several cooking shows, wrote a food blog for the local paper, and won several of Spain's top culinary awards. including Best Dish at the Ne grini Creative Cuisine Madrid in 2012 and 2016. His thirst for adventure eventually has led him to Hong Kong and ultimately to Bali.

Commenting on his new role Marc says how thrilled he is to join Six Senses Douro Valley where the knowledge and skills acquired over the years will allow him to flourish. His personal values around wellness, sustainability and zero waste align per fectly with those of Six Senses.

Marc is accompanied by his wife Olivia, and in what little spare time he as, Marc likes to unwind by train ing for endurance sporting events, which have in cluded several Ironman triathlons.

Six Senses Douro Valley is as excited he is to take on this new challenge, and his reputation as an en thusiastic leader who is passionate about healthy vegetarian-focused food and sustainability will stand him in excellent stead.

About Six Senses Douro Valley Six Senses Douro Valley’s UNESCO World Heritage setting fronts onto the River Douro as it winds through the world’s old est demarcated wine region. The estate covers 19 acres with 57 guestrooms, suites and villas. Three restaurants highlight regional produce with a ded icated wine cellar featuring local vintages. Six Senses Spa comprises 10 treatment rooms, indoor and outdoor pools and a gym. It presents specialty and local therapies and multi-day programs. An out door yoga pavilion is ideal for individuals and groups. The sun-kissed valley is at the heart of the region that offers activities and excursions by foot, vehicle or water.

About Six Senses Hotels Resorts Spas Six Senses Hotels Resorts Spas manages 18 hotels and resorts and 29 spas in 21 countries under the brand names Six Senses, Evason and Six Senses Spas, and has signed a further 27 properties into the devel opment pipeline. Six Senses is part of the IHG® (In terContinental Hotels Group) family. Six Senses Hotels and Resorts: a leadership commitment to community, sustainability, emotional hospitality, well ness and design, infused with a touch of quirkiness. Whether an exquisite island resort, mountain retreat or urban hotel, the vision remains the same: to re awaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others and the world around them. Six Senses Spas: a wide range of holistic wellness, re juvenation and beauty treatments administered under the guidance of expert therapists in all resorts as well as at 14 additional standalone spas. The high-tech and high-touch approach guides guests on their personal path to well-being, taking them as deep as they want to go. Six Senses Residences: in dulgent living as nature intended, providing all the unique amenities of a resort life community, while retaining the intimacy and personal touches of a beau tifully-appointed private villa or apartment. Each is an appreciating long-term investment to be cherished for generations to come with immediate benefits including fine dining, pioneering wellness program ming and exclusive status at other resorts worldwide. Evason: sharing the Six Senses philosophy of un compromised social and environmental responsibil ity. Its two unique resorts provide a strong value focus, while offering a vast array of personal guest experiences that the whole family will love. *as of March 2020

The Open Kitchen at Six Senses Douro Valley, Portugal

New Executive Chef Marc Andrés Panadés at Six Senses Douro Valley, Portugal

Quest Griffith and Quest Robina Adopt

BeyondTV GuestCast™ to Provide Guests

With Latest in Content Casting Functionality

Quest Griffith and Quest Robina cater to guest desire for seamless and secure access to personalized content.

MELBOURNE, Australia ­ June 30, 2020 ­ BeyondTV (BTV), a full­service provider of guestroom entertainment services and solutions for the hospitality industry, has announced the successful implementation of BeyondTV GuestCast™ at Quest Griffith and Quest Robina. Owned and operated under the Quest Apartment Hotels franchise, one of the largest and most successful apartment hotel

brands within Australasia, Quest Griffith, located within the Riverina region, and Quest Robina, situated on Australia's Gold Coast, represent a leading standard in providing extended stay travelers with a true home away from home experience. With the implementation of BeyondTV GuestCast through Liveport, official partner of BeyondTV and provider of the BeyondTV GuestCast platform in Australia, both properties are now also able to extend guest senses of feeling at home to their in­room entertainment options with the ability to cast virtually any content of preference.

Quest Griffith

Both Quest Griffith, a 68­apartment property, and Quest Robina, a newly constructed 80­apartment hotel, are designed to provide each guest with every amenity and comfort that makes for a relaxing stay, including spacious rooms and kitchenettes.

Yet with guests increasingly demanding the ability to personalize their hotel experience, particularly when it comes to in­room entertainment, franchisees Josh and Fleur Nadzielski recognized the opportunity to partner with a reputable provider that could seamlessly cater to such needs. After considering several alternatives, the two properties selected BeyondTV and its BeyondTV GuestCast platform due to the company's specialized expertise in providing cost­effective content casting technology that is tailored to the unique requirements of the hospitality industry.

Quest Robina

Sidestepping the need for complex integrations and compatible with virtually any hotel­based television and Wi­Fi network, BeyondTV GuestCast is able to provide each guest with the effortless ability to cast more than 1,000 mobile­based apps such as Netflix, Amazon Prime, and Disney+.

BeyondTV GuestCast further allows guests to cast their own streamed content from a range of personal devices, including laptops, iOS or Androidbased tablets and smartphones. Designed to provide guests with the ultimate in intuitive and user­friendly experiences, BeyondTV also allows guests to instantly connect their devices using a QR code that is readily available within each guestroom at both Quest Griffith and Quest Robina.

"At Quest Griffith and Quest Robina we wanted to provide each guest with the best possible experience, and by listening to the feedback of our guests we recognized the importance that they place on being provided with broader entertainment options that suit their unique tastes," said Joshua Nadzielski, Director/Franchisee of Quest Robina and former Franchisee of Quest Griffith.

"That is why we quickly sought to upgrade the inroom entertainment offerings at Quest Griffith and ensure that Quest Robina was equipped with BeyondTV GuestCast from the first day of opening.

BeyondTV GuestCast provides the flexibility and convenience that today's guests seek when accessing personalized content while also protecting personal data, and we have been pleased to experience positive feedback from the guest demographic that expects to have content casting available as a service."

In addition to providing guests with instant and effortless access to their own content on guestroom televisions, BeyondTV GuestCast also comes equipped with device isolation capabilities that prevent cross­room communication and the potential of content being cast to the incorrect television. In contrast to smart televisions, BeyondTV GuestCast also does not require guests to input sensitive streaming service login information which a guest may forget to erase at the time of check­out or which otherwise may be at risk of data theft.

For more information about the full range of technology solutions available from BeyondTV, please contact Jeff Rhode at 1800­830­302 or email JEFF.RHODE@liveport.com.au.

About BeyondTV

Founded in 2003, BeyondTV is a leading solution provider for Guestroom Entertainment Systems and Services all supported with 24/7 monitoring and support. BTV provides equipment and services to casinos, hotels, resorts, military and student housing, timeshares, condos, , and many other venues. For more information, please visit .

LIveport Australia is a qualified reseller and integrator for BeyondTV. For more information in Australia, please visit or or call 1800 830 302.

PREGO BRUNCH INFINITO REOPENING

The island’s long, lazy and popular brunch to enjoy with family and friends has returned.

Nusa Dua, Bali, Indonesia, July 2020… As the world is slowly shifting into the new normal phase, The Westin Resort Nusa Dua, Bali is de lighted to announce the reopening of its Brunch Infinito at Prego. Celebrate a tropical summer break with an authentic Italian Sunday brunch starting from 5 July 2020 at 11.30AM.

Brunch Infinito is a perfect day out for the entire family to enjoy flavorsome food and live enter tainments. Guests can enjoy refreshing time-off with access to the swimming pools and beach lounge area at Westin, while the little ones can take part in safe activities supervised by the Westin Family team.

At Prego, we’re committed to ensuring the safety of our guests by implementing New Nor mal protocols within our premises. A face mask is mandatory upon arrival, and guests will be greeted by Prego associates at the hotel Lobby with a quick body temperature check before heading to the restaurant.

We believe maintaining proper hygiene and minimizing person-to-person contact can lower the risk of COVID-19 transmission.

All surfaces at Prego are treated with a thor ough and frequent cleaning, in addition to plac ing hand sanitizer dispensers in several areas.

Dining tables are spaced two meters apart, where each of them comes with limited seats for a small group and is set with disposable place mats.

Introducing a new enlivening dining experience at Prego, where guests will witness the pleasure of a specialized Guéridon service as part of the à la carte menu. Food is handled with great care according to the Global Food Safety guidance. To further ensure safety and convenience, we also provide a digital menu via scannable QR code and contactless payment alternative.

Priced at only IDR 485K ++ per person, Prego brings fun and leisurely family-friendly brunch with a selection of free-flow drinks. Don’t miss our generous opening offer with 50% discount for limited seats every week in July, with terms and condition apply. Marriott Bonvoy members will also able to enjoy 20% discount and kids below 6 years will enjoy free brunch.

For more information, please visit the website www.westinnusaduabali.com or follow the re sort’s social media channels Facebook www.facebook.com/westinbali or www.face book.com/pregobali and www.instagram.com/westinbali or www.insta gram.com/pregobali.

About The Westin Resort Nusa Dua, Bali

The Westin Resort Nusa Dua, Bali enjoys a prime beachfront location within an exclusive enclave on the island’s southern shores. With 433 modern rooms, it is a place where guests can be at their best and experience total re newal. Exciting dining venues anticipate global tastes with delicious cuisines and healthy Eat Well menu options. There is a choice of swim ming pools, award-winning Heavenly Spa by Westin™ for relaxation, WestinWORKOUT® to stay in shape and little ones get to play at the Westin Family Kids Club. The adjacent Bali International Convention Centre provides compre hensive meeting resources with space for up to 10,000 delegates. The resort caters to the needs of leisure and business travellers alike with exceptional services and facilities to match.

Westin Hotels & Resorts

Westin Hotels & Resorts, part of Marriott Inter national, Inc., has been a leader in wellness and hospitality for more than a decade,

and lives its philosophy “For a Better You™” through the brand’s Six Pillars of Well-Being: Feel Well, Work Well, Move Well, Eat Well, Sleep Well and Play Well. With more than 200 hotels and resorts in over 35 countries and terri tories, guests can experience offerings that in clude the iconic Heavenly® Bed, RunWESTIN™ and Westin Gear Lending with New Balance®, delicious and nutritious Eat Well menu and the innovative workspace Tangent. To learn more, visit www.westin.com. Stay connected to Westin on Facebook and @westin on Twitter and Instagram. Westin is proud to par ticipate in the company’s award-winning loyalty programs – Marriott Rewards®, The Ritz-Carl ton Rewards®, and Starwood Preferred Guest® (SPG). The programs, operating under one set of unparalleled benefits, enable members to earn points toward free hotel stays, achieve Elite status faster than ever, and seamlessly book or redeem points for stays throughout our loyalty portfolio of 29 brands and more than 6,700 participating hotels in 130 countries & ter ritories. To enroll for free or for more information about the programs, visit members.marriott.com.

The 1,500-square-metre Wellness Centre Will Offer Body Treatments, Reiki, Crystal and Sound-Healing, Yoga, Holistic Health Coaching, Multi-Day Retreats and More.

Kagi, Maldives: Overview

The five-star Kagi Maldives Spa Island will launch in the Maldives’ North Male Atoll in September 2020. The 50villa property will provide couples, friends and solo travelers with a 360° wellness experience, just a 15-minute seaplane or 60-minute speedboat ride from Velana Inter national Airport.

Kagi has partnered with esteemed architect Yuji Yama zaki on the design of the resort. At the heart of the island will sit Kagi’s 1500-square-meter spa and wellness hub. Kagi will also house a state-of-the-art gym, two restau rants, three bars, a dive centre and a house reef. The resort’s fusion cuisine will take inspiration from the geographical ‘ring of fire’ that surrounds the Maldives, from the highly spiced and fragranced cuisine of South East Asia to the bold, fiery flavors of South America and Oceania.

The boutique resort has now unveiled details of its spa and wellness offering, Baani Spa.

Baani Spa

Set within a 1,500-square-metre, purpose-built wellness centre, Kagi’s Baani Spa will provide a personalized, out come-focused wellness experience. Taking guests on a journey to ‘Release, Restore and Regain’, offerings will range from reiki, crystal and sound-healing, holistic health coaching and transformative ‘Wellness Sabbatical’ retreats. Several therapies, including sound-healing and yoga, will be offered complimentary to all guests as part of a group class.

Designed by famed resort architect Yuji Yamazaki and managed by Maldivian spa pioneers Duniye Spa, the fully-integrated wellness hub will sit at the centre of the island. Complete with an open-air, teardrop-shaped sky roof its core, the spa will appear to float atop the island’s turquoise lagoon waters.

Baani Spa will comprise of four treatment rooms with outdoor bathing fa cilities, a relaxation lounge, beauty salon, fully-equipped yoga and sound-healing studio, steam rooms, state-of-the-art gym and a spa well ness boutique. A ‘Spa Corner’ will provide a juice bar with superfoods and ingredients rich in vitamins, minerals and antioxidants, offering a va riety of drinks that are as delicious as they are energizing and nutritious.

Kagi has partnered with celebrity-favourite skincare brand EpicurenDis covery® on an exclusive range of anti-ageing, results-driven products for Baani Spa, to be used across facial, beauty and massage treatments.

Treatments & Programmes

Alternative therapies including reiki, crystal and sound-healing and inte grated lifestyle and health coaching will complement a comprehensive range of beauty and massage treatments at Baani Spa. These will include:

• The Baani Sound and Yoga Studio: Inspired by practices used by ancient civilisations known to improve sleep, balance the nervous system and reduce anxiety and tension, a variety of sound therapies will be available at the purpose-built Baani Sound and Yoga Studio. Guests will experience the power of sound to slow down, rest and receive healing vibrations while immersing into a soundscape of Gongs, Crystal Singing Bowls, Tibetan Singing Bowls, Koshi Chimes, and Ocean Drums. Prices from $109 for an individual 60minute ‘Sound Chakra Balancing’ journey. Group classes are compli mentary.

• Baani Lifestyle – Integrated Nutrition and Health Coaching: Rather than creating lists of dietary restrictions, Baani Spa believes in balanced, holistic living that embraces the pleasures and joys of life. Aware that no one diet works for everyone, the spa’s wellness team will work with guests to create a personal health blueprint and develop a lifestyle pro gram they can use daily once they arrive back home, which is suited to their individual needs. (60 min / US $ 65).

• Wellness Sabbaticals: For those wishing for a full body-and-mind overhaul, a selection of multi-day ‘Wellness Sabbatical’ retreats will be offered from October 2020 onward. The sabbaticals will combine care fully curated treatments and group and singles nutrition sessions, teach ing guests the importance of integrating mindfulness into everyday life to achieve true inner balance and calm. The three-day Baani Signature Wellness sabbatical costs US $ 275 per person and includes two group yoga sessions, two group sound baths, two stress-reliever massages, two evening relaxation, wave meditation and mindfulness practice ses sions, two discussion forums with the expert team and a daily detox su perfood smoothie.

For those looking to improve their fitness, a state-of-the-art gym, yoga and pilates will all be on offer.

Concept

The spa takes its inspiration from the ocean, with its name, ‘Baani’, translating to ‘The Ocean Swell’ in the Maldivian Dhivehi language. Just as the waves slowly lap onto the shore, gently slowing down, guests will arrive at Baani Spa to slow down, unwind, release the stress of mundane life and start to restore their inner balance. Through the treatments, pro grammes and facilities on offer and like the swell of the ocean gaining momentum, one regains their energy and vitality.

Whether guests desire a total body overhaul or simply a chance to switch off and indulge, Kagi will be the Maldives’ ultimate holistic well ness destination. From the cutting-edge spa and fitness offering – which will target physical, mental and spiritual well-being – to the whole-foodsfocused dining offering, wellness will flow through every element of the resort.

For more information on Kagi Maldives Spa Island, please visit https://www.kagimaldives.com/

About Kagi Maldives Spa Island:

The five-star Kagi Maldives Spa Island will launch in the Maldives’ North Male Atoll in September 2020. The boutique 50-villa property will provide couples, friends and solo travelers with a 360° wellness experience, just a 15-minute seaplane or 60-minute speedboat ride from Velana Inter national Airport.

Kagi has partnered with esteemed architect Yuji Yamazaki on the design of the resort. At the heart of the island will sit Kagi’s 1500-square-meter spa and wellness hub, complete with an open-air, teardrop-shaped sky roof its core. Kagi will also house a state-of-the-art gym, two restaurants, three bars, a dive centre and a house reef.

Guests will be able to choose from three room types, a Beach Pool Villa, a Lagoon Pool Villa or an Ocean Pool Villa, all of which will be distin guished by their unique locations and will house a private pool, a sun deck and an expansive indoor-outdoor bathroom.

JAKARTA – Dining at Holiday Inn & Suites

Jakarta Gajah Mada is now more affordable with Today’s Special. TODAY’S SPECIAL has been relaunched and valid at hundreds of participating IHG hotels.

The program first launched in 2019 and was extremely popular and successful offering discounts in food and beverage outlets of the participating hotel. TODAY’S SPECIAL has been extended all the way until 30 December 2020.

Holiday Inn & Suites Jakarta Gajah Mada is offering discounts starting from 30% for all IHG Rewards Club members for both staying and non-staying. TODAY’S SPECIAL discounts are 30% for Club and Gold Elite members and 35% for Platinum Elite, Spire Elite and InterContinental Ambassador members.

TODAY’S SPECIAL is valid for all food and beverage outlets including; Duta Lounge, Duta Café & Restaurant, Pool Bar and Duta Bakery. Diners can enjoy this member-exclusive offer by presenting virtual card on the IHG application. Dining discounts are not applicable in conjunction with any other discounts, offers, promotions, membership program benefits and voucher usage unless otherwise specified.

Other than Holiday Inn & Suites Jakarta Gajah Mada, all of IHG Rewards Club members can enjoy this special offer in participating hotel’s restaurants in all over Australia, South East Asia, Korea, India, and Middle East. Dining discount percentages, terms and conditions depend on each participating hotel. Diners can visit www.ihg.com/todaysspecial for more information.

“Through IHG Today’s Special, we would like to reward our loyal members furthermore and at the same time showcase our food and beverage outlet with its products. We also urge people who are not IHG Rewards Club member to sign up on site and enjoy TODAY’S SPECIAL discount right away after becoming member,” said Brendon Meppem as a General Manager Holiday Inn & Suites Jakarta Gajah Mada.

Holiday Inn & Suites Jakarta Gajah Mada has all the modern comforts guests would expect of an international hotel offering 442 spacious room and suites with car parking for up to 932 cars in an enviable location.

The hotel is located at the heart of key business and leisure district in Gajah Mada and surrounded by many attractions from historic sites to shopping districts. Just a short 35-minute drive from Soekarno Hatta International Airport or a 20-minute drive from city centre, Holiday Inn & Suites Jakarta Gajah Mada is adjacent to Citywalk Gajah Mada where guests have direct access to a host of shopping, dining and entertainment options. Designed to meet the needs of both short stay and extended stay guests from business travellers to families,

Holiday Inn & Suites Jakarta Gajah Mada offers variety of room types differentiated into two categories: Short-stay and long-stay rooms. Short-stay room offers spacious room starting from 40 sqm completed with room amenities such as signature soft and firm pillows, comfortable bed and large bathroom, 50-inch television, iPod dock, safety deposit box, ironing facilities, etc. Meanwhile for long staying guests, 78 spacious suites from studio, 1 and 2 bedroom suites will make guests feel like at home. Located on the top 4 floors of the hotel, offering panoramic views of Jakarta. Long stay suites range from 50.1 sqm to 91.3 sqm and all features kitchenettes, dining and living room area, washer/dryer, convection microwave, full size refrigerator, 50” flat screen TVs, spacious desk areas and Nespresso coffee machine.

Whether guests planning a meeting, corporate launch, trade-show, exhibition, cocktail party or wedding, hotel offers 21 flexible meeting rooms and 2733 sqm of meeting space, including 2 grand pillar-less ballrooms and an outdoor terrace and pool deck.

Holiday Inn & Suites Jakarta Gajah Mada offers all the features that guests expect including a fitness centre, Tea Tree Spa, infinity pool and children's pool. Dining outlets available at the hotel - Duta Café & Restaurant for Asian and International culinary exploration, Duta Lounge for light meals or relaxing evenings, Pool Bar for refreshing cocktails, and Duta Bakery for the choice of guests' favourite breads and cakes - all are designed to offer an energy-filled experience for guests to enjoy.

Holiday Inn & Suites Jakarta Gajah Mada Tel: +6221 2977 6800 ext. 1322 Ph: 087883802477

Instagram: @holidayinnsuites.jakarta @dutacaferesto

#joyoftravel #anihghotel #dutalounge #holidayinnsuitesjakarta #dutacaferesto #dutabakery #weddingatjktgm

Belmond, part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton, an nounces the appointment of Iain Langridge as Divisional Managing Director Asia Pacific, as the company continues to position the brand for future growth.

The company is committed to strengthening its presence in the Asia Pacific region. Langridge, who has more than 20 years of international hospitality experience, took up his role on March 9, 2020, to oversee the operations and strategic development of the brand in this im portant market, based in Belmond’s regional Headquarters in Bangkok. Langridge joins Bel mond from Louvre Hotels Group (a subsidiary of Jin Jiang Hotels), where he was the COO & Head of Development for Asia Pacific.

Dan Ruff, Global Head of Operations, com mented: “We are delighted to welcome Iain as our new Managing Director for Asia Pacific. Iain’s extensive experience leading high per forming teams and developing brands in estab lished and emerging markets will be instrumental to our future growth plans as we focus towards Asia.”

Iain Langridge said: “As we begin to see the green shoots of recovery in the region and people make plans to travel once again, we will be positioned to offer experiences for travellers to rediscover the beautiful world again. We see an emerging trend for holidays that offer sanctu ary in nature, especially those with private villas and pools such as on the beautiful island of Koh Samui at Belmond Napasai, as well as a de mand for entire takeovers for the ultimate cele bration, such as a private charter of the Eastern & Oriental Express train.”

As well as the luxury sleeper train, Belmond op erates five hotels and a river cruise within Asia. Iain will manage the regional operations, finance, sales and marketing, and development teams across all six countries.

Iain continued: “Whether people are looking for intimate seclusion or incredible celebrations, we will be ready to welcome travellers to reconnect with family and friends.”

Operating in 24 countries, Belmond owns and manages some of the world’s most iconic hotels and trains including Eastern & Oriental Express, which journeys across South East Asia, and Hotel Cipriani in Venice.

With a strong heritage spanning more than 40 years and 46 properties worldwide, Belmond has established itself as a leading luxury brand offering rare and unrivaled travel experiences and was acquired by the LVMH group in April 2019.

About Belmond Ltd.

Belmond Ltd. part of the world's leading luxury group LVMH Moët Hennessy Louis Vuitton, has been a pioneer of luxury travel for more than 40 years, building a passion for authentic escapes into a portfolio of one-of-a-kind experiences in some of the world’s most inspiring and enriching destinations.

Since the acquisition of the iconic Hotel Cipriani in Venice in 1976, Belmond has continued to push industry boundaries, taking discerning global travellers on surprising and unforgettable journeys spanning land, water, adventure and relaxation, with international acclaim.

The portfolio of 46 properties extends across 24 countries, encompassing three luxury safari lodges, two river cruises, seven luxury trains, in cluding the iconic Venice Simplon-Orient-Ex press, and the legendary ‘21’ restaurant in New York.

From historic city landmarks like Belmond Ca dogan Hotel and Belmond Copacabana Palace to hidden retreats at Belmond Cap Juluca and Belmond La Résidence d’Angkor, each incom parable property has its own timeless story to tell, yet the hallmarks of the brand thread through them all: heritage, craftsmanship, and a reputation for genuine, unscripted service in an unrivalled location, create exceptional experi ences that stir the soul.

www.belmond.com

Keep on GOING Everythings will be just fine

ASIA ACCOLADES ABOUND FOR ANANTARA AT THE TRAVEL + LEISURE 2020 WORLD’S BEST AWARDS

Anantara Chiang Mai Resort and Anantara Golden Triangle Elephant Camp & Resort have been awarded the number one and two spots respectively in the Top 10 Southeast Asia Resort Hotels category in the 2020 Travel + Leisure World’s Best Awards.

The World’s Best is a travel awards programme run by the prestigious Travel + Leisure maga zine in the USA and is based on an annual reader survey. Readers of the magazine rec ognised four Anantara properties across the highly coveted categories and Anantara Hotels, Resorts & Spas was ranked the ninth best hotel brand in the world. In addition for the 2020 awards, readers ranked hotel brands for offering the best absolute value, where Anantara was ranked third in the Top 25.

Anantara Chiang Mai Resort also cracked the twenty-second spot on the Top 100 Hotels in the World list and fifth spot in the Top 15 Resort Ho tels in Asia category, followed by Anantara Golden Triangle Elephant Camp & Resort in twelfth place.

Anantara Angkor Resort in Siem Reap, Cambo dia, joins the company’s two Northern Thailand resorts in the eighth spot in the Top 10 South east Asia Resort Hotels category, and Anantara Riverside Bangkok Resort was included in the list of Top 5 Bangkok City Hotels.

Anantara Chiang Mai Resort Pool View Building Background

Anantara Hotels, Resorts &

Spas’ full rankings in the 2020 Travel + Leisure World’s Best Awards are:

Top 25 Hotel Brands in the World: #9 Anantara Hotels, Resorts & Spas

Top 25 Hotel Brands that Deliver the Most Bang for your Buck: #3 Anantara Hotels, Resorts & Spas

Top 100 Hotels in the World:

#22 Anantara Chiang Mai Resort, Chiang Mai, Thailand

Top 15 Resort Hotels in Asia:

#5 Anantara Chiang Mai Resort, Chiang Mai, Thailand

#12 Anantara Golden Triangle Elephant Camp & Resort, Chiang Saen, Thailand

Top 10 Southeast Asia Resort Hotels:

#1 Anantara Chiang Mai Resort, Chiang Mai, Thailand

#2 Anantara Golden Triangle Elephant Camp & Resort, Chiang Saen, Thailand

#8 Anantara Angkor Resort, Siem Reap, Cambodia

Top 5 Bangkok City Hotels:

#5 Anantara Riverside Bangkok Resort, Bangkok, Thailand

Anantara is a luxury hospitality brand for modern travellers, connecting them to genuine places, people and stories through personal experiences, and providing heartfelt hospitality in the world’s most exciting destinations. The collection of distinct, thoughtfully designed luxury hotels and re sorts provides a window through which to journey into invigorating new territory, curating personal travel experiences.

From cosmopolitan cities to desert sands to lush islands, Anantara connects travellers to the in digenous, grounds them in authentic luxury, and hosts them with passionate expertise. The port folio currently boasts over 40 stunning hotels and resorts located in Thailand, the Maldives, Indo nesia, Vietnam, China, Cambodia, Malaysia, Sri Lanka, Mauritius, Mozambique, Zambia, the UAE, Qatar, Oman, Tunisia, Portugal and Spain, with a pipeline of future properties across Asia, the Mid dle East, Africa and Europe.

The brand’s premier vacation ownership programme, Anantara Vacation Club, extends the opportunity to own a share in the Anantara experience with a portfolio of eight luxurious Club Resorts as well as travel privileges at partner resorts and hotels worldwide.

For more information on Anantara Hotels, Resorts & Spas, please visit www.anantara.com. Follow us on Facebook: www.facebook.com/anantara; Twitter and Instagram: @anantara_hotels

Anantara Golden Triangle Elephant

Camp And Resort Exterior View Pool

in Security Technology and Customized Door Lock Design

61­story skyscraper property leverages industry technology and expertise from ASSA ABLOY Global Solutions and ASSA ABLOY Opening Solutions to implement custom­tailored VingCard Essence looks.

Stockholm ­ March 18, 2020 ­ ASSA ABLOY Global Solutions has announced the implementation of custom­designed VingCard Essence door locks alongside VingCard Signature RFID locks at the Four Seasons Hotel One Dalton Street, Boston. A newly opened and modern 61­story skyscraper that serves as both a hotel and residential building, Four Seasons Hotel One Dalton Street, Boston, sought out the combined expertise of both ASSA ABLOY Global Solutions and ASSA ABLOY Opening Solutions Americas to implement a customized state­of­theart security access system that could also match the building's exterior design and sleek style.

With both ASSA ABLOY Global Solutions and ASSA ABLOY Opening Solutions Americas belonging to the ASSA ABLOY Group, the global leader in access solutions, property leadership was able to draw upon a vast array of resources in industry expertise and innovation to devise a security access solution that could meet precise needs. Desiring to maintain its modern appearance and incorporate the building's triangular exterior design into interior spaces, the hotel opted to implement VingCard Essence by ASSA ABLOY Global Solutions due to the lock's minimalistic style. With all electronic components incased within the door itself and only a sleek RFID/BLE reader visible to guests, VingCard Essence can circumvent the unmistakably commercial and bulky appearance of traditional hospitality­based door locks.

To fulfill the property's goal of implementing a triangular design within hallway environments, ASSA ABLOY Opening Solutions Americas leveraged its SPAR (special application request) program to develop a custom­tailored handle that mirrored the building's exterior appearance. This was accomplished with ASSA ABLOY design engineers working with the hotel's architects to render an initial design on a 3D printer, allowing for any required changes to be effortlessly made. Once the appropriate design was successfully identified, the finalized handle was then fitted to all doorways to ensure a seamless, uniform look.

In addition to its attractive design, VingCard Essence comes equipped with the highest standard in security encryption protocols to protect against the risk of unauthorized access. A solution engineered using ASSA ABLOY Global Solutions' future­proof philosophy, VingCard Essence locks are also Mobile Access compatible, allowing hotel leadership to later provide guests with the ability to use personal devices as a secure guestroom key once brand or demographic demands change and without the need to replace existing hardware. Able to seamlessly integrate with the property's online system that controls guestroom thermostats, VingCard Essence further assists with energy management goals by indicating when a room has become occupied or vacant and allowing temperatures to be adjusted accordingly.

Additionally implemented were VingCard Signature RFID locks for parcel delivery rooms located within the building's residential areas. This ensures that authorized delivery personnel can securely drop off and store resident packages without having to enter individual apartment units. As companies recognized for their ability to accommodate specific customer preferences, ASSA ABLOY Global Solutions and ASSA ABLOY Opening Solutions Americas are further credited by the hotel for ensuring a seamless installation process with minimal interruption to other operations. This was achieved by pre­installing all hardware onto doors off­site, saving time and reducing the potential for inadvertent errors.

About ASSA ABLOY Global Solutions

The ASSA ABLOY Group is the global leader in access solutions. Every day, we help billions of people experience a more open world. ASSA ABLOY Global Solutions is dedicated to reimagining how people move through their world. Our expertise in customer journey mapping, innovation and service design leads to the invention of new security solutions that create value for our clients and exceptional experiences for end users. For the hospitality market, these solutions include integrated software systems, mobile access and location solutions designed to help our customers enhance the hotel guest experience, while improving operational efficiency. In order to provide best­in­class customer service, we offer support in more than 166 countries.

Four Seasons Hotel One Dalton Street, Boston Selects ASSA ABLOY to Provide Latest

STAY SAFE