Edition 25 2016

THE RESIDENCES AT THE ST. REGIS JAKARTA

HOT | Brief

EDITOR-IN-CHIEF

Hery Sudrajat

Advertising +62.778.392.834 | +62.812.1978.1196 sales@hotelier-indonesia.com

PUBLISHER

Hoticom Media International www.hotelier-indonesia.com

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Dear Hotelier Indonesia, March and April was amazingly full of exciting events,

I know you dont want me to explain it all here :). For those who just become a member of hospitality network , welcome. And for the seniors , please share your knowledge to our young genera tion. You may join us in our LinkedIn Network with nearly 30,000, plus Our linkedIn Group with around 2000 active members, Our LinkedIn ( Company Page) with 3400 followers, Facebook Group with more than 42,000 members, Twitter with nearly 8000 fol lowers and manymore.

Lets share Jobs, News and Opportunities for the young hotelier Indonesia. There is nothing too small or too big. Every informa tions is valuable. With great screening, all info that send to us will spreadly fast and targeted. Well let’s go to the next step. Together it will be easier.

As usual , we have events reports, articles and galleries. Enjoy reading. More to come

Website : www.hotelier-indonesia.com | Email : info@hotelier-indonesia.com Follow our twitter : @hotelierindo | Facebook : Hotelier.Indonesia

Editor In Chief | Founder Hery Sudrajat

THE RESIDENCES AT THE ST. REGIS JAKARTA

HOT COVER

CONTENTS

Interview with Rachel Grier, Asia-Pacific managing director, IDeaS Revenue Solutions and Christian Yie, Business Development,PT. Supranusa Sindata.

tours

ALILA MANGGIS CASTS A SPELLBINDING ESCAPE TO EAST BALI

Exclusive Customised Activities

March, 2016 -Experience the blissful heights of relax ation in East Bali with Alila Manggis where lush rice terraces and forested hills lead up the slopes of sacred volcano Mount Agung.

When the adventurer in you stirs, Alila Manggis also offers a series of exclusive customised activities for you to engage in, designed to integrate indigenous nature, traditional culture and local community. Taking you on walks through the countryside to forests and rice ter races to discover local temples, away from the tourist trail. Guests can now enjoy two newly crafted experiences, taking in some of the area’s most pristine and untouched sights.

Pasar Agung

Just a 30-minute journey from Villa Idanna, behold Pasar Agung, a magnificent temple that lies off the beaten track, three quarters of the way up majestic Mount Agung. This breathtaking temple complex serves as the sacred meeting place of Bali’s most ancient deities – the ancestors of the Gods of Besakih – hence the name Pasar Agung (the supreme market place.) Spared in the last erup tion in 1963, it was restored to new glory in 1993.

As a monument, it is staggering and rivals the Mayan temples of Central America. Overlooking the entire island, it is surrounded by a forest of towering ferns and pine trees and remains the most dra matic setting and pilgrimage site in Bali.

The stunning panorama even stretches as far as Lombok and Java, whose volcanoes can be seen brewing on the distant horizon.

Country Walk

There’s no better way to appreciate the raw beauty of the sur roundings than on foot. This classic easy country walk begins just below the Villa Idanna and weaves through the rice fields leading directly to the extraordinary banyan tree that shades the Temple of the Ancestors. This unmissable experience will open your eyes to the surprising culture and traditions that remain alive today, where farmers still till their lands with cow-driven ploughs and plant their crops by hand, while mothers and daughters weave prized songket textiles used in all Balinese rites of passage. Those who wish to explore further can continue their walk following the irrigation chan nels that run through the rice fields.

These experiences are offered for all guests staying at either Alila Manggis or Villa Idanna with a lunch included. The perfect escape for those seeking passive activity and anonymity amid awe-inspiring nature. For more information or booking, please contact the reser vations team at +62 363 41011 or email:

manggis@alilahotels.com

Cafe and Brasserie Indonesia 2016

Café and Brasserie Indonesia (CBI) 2016 – is the first dedicated event for the café and brasserie industry in Indonesia. Café and Brasserie Indonesia will be the perfect rendezvous for you to connect, display and market directly to your targeted audiences; be it the café & brasserie owners, investors and the industry professionals or to the over 10,000 café lovers who will be attending this 3 days activities-filled event. Whether you are new to the industry or an established company looking to build brand awareness and launch new products, Café and Brasserie Indonesia is the event to include in your marketing plans for 2016!. incorporating: Café / Coffee & Tea / Bakery & Pastry / Bar & Restaurant / Food Services

PT Reed Panorama Exhibitions (RPE) is a joint venture between the world’s leading event organizer Reed Exhibitions and Indonesia’s leading tourism, transportation and hospitality group of companies, the Panorama Group. RPE aims to create professional, quality business to business platforms by working closely with relevant government agencies, industry partners, trade associations, venue owners, contractors and customers so as to deliver events for the industry by the industry. Currently, RPE organizes seven events in Indonesia, serving the franchising and licensing, maritime, min ing, renovation and construction, and the consumer sectors with its biannual Grand Wedding Expo and annual Maternity, Baby & Kids Expo.

Bob

Budi Tirtawisata, Group Chief Executive Officer, Panorama Group

David Wray, V P Acquisitions and Business Development - S E Asia and Pacific Rim, Wyndham Hotel Group

Eric Levy, Principal and M D, Tourism Solutions International

Frederic F Simon, Chief Executive Officer - Asia, Commune Hotels + Resorts

Gaurav Bhushan, Global Chief Investment Officer, AccorHotels

Gonzalo Maceda, Vice President Development - A PA C , Meliá Hotels International

Hary Tanoesoedibjo, Founder and C E O, M N C Group

Henky Manurung, Head of Tourism Investment Division, Ministry of Tourism, Republic of Indonesia

Hoe Kit Mak, Chief Investment Officer, Frasers Hospitality Group

Ishak Chandra, Chief Executive Officer Strategic Development and Services, Sinar Mas Land

Jean Gabriel Peres, President and C E O, Mövenpick Hotels and Resorts

John Flood, President and C E O, Archipelago International Hotels, Resorts and Residences

Jonathan Vanica, Head Asian Special Situations Group, Goldman Sachs

Martin Rinck, Executive Vice President and President - A PA C , Hilton Worldwide Michael Moret Lalli, Executive Director Development, Mantra Group

Agustono Effendy, Associate Director, Ciputra International Arief Yahya*, Honourable Minister of Tourism, Republic of Indonesia

Puccini, President and C E O, Puccini Group

K E Y S P E A K E R S

Come THINC Indonesia With

Bali! 31 August - 1 September 2016 | Sofitel Bali Nusa Dua Beach Resort

HOT

Solutions

Questions answered

Revenue Solutions

How confident are you about the general state of the hotel industry across Indonesia going forward over the next two years?

The outlook for the Indonesian hotel sector going forward is positive, with increased diversity in hotel offerings from luxury resorts to eco lodges that cater to customer demand across the country, plus a maturity in the approach to operating systems and revenue management.

Local hoteliers are well-placed to capitalise on new opportuni ties. Indonesia, and Bali in particular,is beginning to experience increased interest and demand from new feeder markets like India and China. Add to that the growth in domestic traveland continuing strong repeat client base from markets such as Australia, and we see direct business amplifying - giving hoteliers more opportunity toyield.

Why should Indonesian hoteliers be using revenue management?

Given the cyclical nature of demand amongst some resort areas in Indonesia (which sees significant fluctuations in guest num bers), it is important that local hoteliers understand the demand. They canthen forecast and price as effectively and scientifically as possible to achieve the optimal revenue position that creates (and maximizes) a balance betweenoccupancy and rates.

What are the latest advances in revenue management and how can they help hoteliers?

It is important that Indonesian hoteliers understand that there is no real point deployinga revenue management system to opti misetheir business process, pricing and outcomes if they still have to manually adjust and update rates every day.

Sophisticated analytics technology is now capable of aggregating and transforming large, disparate data sets into actionable intel ligence for making accurate demand forecasts and strategic pric ing decisions. With this technology, hoteliers are starting to think and act more holistically about their revenue strategies.

by: Rachel Grier, AsiaPacific managing director, IDeaS

In the coming years, we will see more and more Indonesian hoteliers adapting to an approach to revenue management that we call Total Revenue Performance, which is the ability to instantly and systematically decide what business to accept across multiple revenue streams, based on which decisions deliver the greatest overall value to the hotel.

How does the rise of social media and online review sites impact an Indonesian hotelier’s ability to price themselves effectively?

Social media and online reviews are important to hoteliers no matter what market they operate in around the world. For Indonesia,there are a large number of independent properties, as well asregional and local brands that may not have largescale consumer awareness internationally; therefore social media and reviews are key to conversion. Theability for a pro spective guest to research aproperty and read other guests’ experiences is critical to a hotel’ssuccess. It is one of the rea sons that IDeaS led the market by incorporating social media and reputation scores into our systems last year.

How can revenue management support a hotel in a period of low demand?

Pricing is always critical to a hotel, be that in periods of high or low demand. Revenue managersshould have access to accurate long range forecasts to provide early warnings if demand is projected to be low.They are then ableto create tactical offers or adjust rates and push these strategically through the right channels to a maximum possible share of the demand for their property. This is relevant for both groups and transient booking segments.

What are some of the common misconceptions of revenue man agement and what is the truth behind these misconceptions?

I think one of the biggest misconceptions is that revenue sys tems are for big branded 5 star hotels only. In fact, we work with budget and midscale hotels extensively in both city and resort locations all over the world. The other misconception is that sys tems are expensive - this is not the case. IDeaS has a range of services and systems to suitevery hotel and can provide revenue management support from less than 20cents per day per room. Why did IDeaS choose to partner with VHP?

The Indonesian market place is very important to IDeaS, and we recognise that local hoteliers have specific needs for their PMS, which VHP provides very well. We are delighted to work with the regional leading PMS provider in Indonesia, and feel that together we can help hotels grow their revenue and success as a result of our partnership.

What are IDeaS plans for the Indonesian hotel market?

IDeaS has worked with Indonesian hotels for over 10 years - we now see a key opportunity in expanding more aggressively into Indonesia through partnerships with regional brands and inde pendent properties through tailor-made pricing and packaging of our solutions in conjunction with VHP.

Questions answered

Business

We are confident that the tourism and hotel industry in Indonesia will continue to grow as the economy in Indonesia diversifies and expands. Nowadays travelling has become easier and more affordable for both local and international travellers, so demand on hotel accommodation is growing.

There are many opportunities for Indonesian hoteliers to capi talise on in the coming years and many business opportunities for investors, who can turn properties into profit centres if the hotels are managed correctly and supported by the right tech nology and systems.

What are the latest PMS trends that Indonesian hoteliers should be aware of?

Due to advancements in the technological infrastructure in Indonesia, including improvements around high-speed internet access for businesses, investment in new IT solutions and hard ware have been reduced.

Indonesian hoteliers should understand though that the wider surrounding environment of the PMS has become more com plex, so PMS nowadays communicates with more and more external systems such as Revenue Management System, Channel Manager, Reputation Management System etc. This means that advanced PMS solutions like our Cloud based PMS e1-VHP soft ware, that offers a smart and cost effective solution able to be deployed on tablets and mobile devices, and which seamlessly interact with these other systems, are critical.

What impact is big data having on PMS systems that Indonesian hoteliers should be aware of?

Due to tighter competition with more and more properties, Indonesian hoteliers should choose a data-driven PMS which assists with operational and business decision making through providing access to the right information and tools for correct analysis, all of which will support a hotel achieving its revenue target.

Why did VHP choose to partner with IDeaS?

VHP is happy to partner with IDeaS in Indonesia. We choose to work with the company in order to help our hotel customers run their businesses more effectively and not only to support prop erties in boosting their occupancy but also to maximise yield.

by:Christian Yie,

Development,PT. SupranusaSindata.

How confident are you about the general state of the hotel industry across Indonesia going forward over the next two years?

Interview with Rachel Grier, Asia-Pacific managing director, IDeaS Revenue Solutions and Christian Yie, Business Development,PT. Supranusa Sindata.

Radisson Golf & Convention Center Batam readies To Open Its Doors

BATAM, INDONESIA – Radisson Golf & Convention Center Batam will open its doors in the third quarter of this year. The hotel, which is owned by PT AdhyaGrahaWisata, will be one of the first international hotel brands to be launched in the MICE and family-friendly city of Batam.

“The opening of Radisson Golf & Convention Center Batam is redefin ing the hospitality landscape in Batam, providing extraordinary stay, play and meeting experiences for travelers,” said Veronique Sirault, general manager, Radisson Golf & Convention Center Batam.

“We are very pleased to introduce our upscale World of Radisson hospitality experience to Batam. The hotel is fully equipped with modern facilities to meet the needs of the most discerning traveler. Guests can make the most of family time with facilities and services to keep your kids in high spirit including some family golf fun. With flexible meeting spaces that can accommodate up to 1,600 banquet guests, complemented with state of the art technology, corporate clients are set for success with their events.”

Radisson Golf & Convention Center Batam is conveniently located in the upscale Sukajadi area of Batam, adja cent to 18-hole Sukajadi championship golf course. Radisson Golf & Convention Center Batam is part of Bukit Indah Sukajadi, a 220-ha development that also includes residential units, offices and commercial and retail spaces.

Radisson Golf & Convention Center Batamis within walking distance of Kepri Shopping Mall and also close to Nagoya ,the offices of Batam Center,and MukaKuningBatamindo industrial park.

The Batam Center ferry terminal is about 5km from the hotel and offers several daily connections to Singapore, which is just 1 hour ferry ride away. The Hang Nadim International Airport is 8km from the hotel and offers direct flights to Jakarta and other key Indonesian cities, as well as to Kuala Lumpur and Ho Chi Minh City.

Radisson Golf & Convention Center Batam is a new build hotel with 240 rooms and suites.

Guests of Deluxe Rooms can enjoy views of the golf course’s lush greenery from their balconies, while guests of Executive Roomswill have exclusive access to the Club Lounge located on the business floor. Recreational facilities at the hotel include a largeoutdoor pool surrounded by beauti ful landscapes and vast wooden decking.

Additionally, the hotel features an indoor pool, a fitness center, a Kid’s Club, as well as Zoysia Spa where guests can pamper themselves after a day of golf. Flexible meeting and event spaces include a ball room that can accommodate up to 1,600 banquet guests.

All meeting spaces have state-of-theart audiovisual equipment and banquet menus can be customized to suit local and international tastes. Radisson Golf & Convention Center Batam’s features a 152 seaterall-day-dining restaurant Bite, and is scheduled to open several other food and beverage options in the near future.

Find out more about Radisson Golf & Convention Center Batam www.radisson.com/batamid

HOT | property FOR SALE

For Sale: 5 stars Hotel in Tanjung Benoa, Bali

This Hotel set at the most popular point of sea sport activities, set at lush tropical garden and white sandy beach. This hotel is ideally located in Tanjung Benoa Bay and offers a spectacular beach view. Bali Relaxing Resort & Spa has a beautiful beach front.The Resort is close to the main shopping area in Tanjung Benoa or the neighborhood “Nusa Dua” only 5 minutes drive, takes 25 minutes drive to Ngurah Rai Airport.

For Sale: Land at South Kuta Beach Lombok

Kuta Beach offers you private white beaches you see on travel shows and that you always dream of experiencing. This where the most accomodation restaurant are located. Only 20 km from the New Airport. A spectacular scenery with cliffs and mountains reaching the coast to create jagged and awe-inspiring landscapes and views. Contact us for more details.

FOR MORE PRIVATES LISTING SIMPLY EMAIL US AT info@hotelier-indonesia.com

For Sale: Luxury Hotel in Seminyak, Bali

20 minutes from airport ,5 minutes from seminyak strip, all the famous restaurants, pubs, and 5 stars villas and hotels , 2200 m2 land area ( +/2500m2 gross area ) – certificate hak milik > HGB , 3400 m2 gross building area 28 magnificent suites of 10 2bdrms private pool , 40 bedrooms suite @ 165-185m2 8 1bdrm private pool suites @ 80-120m2 9 junior suites @ 40m2

Louis T Collection and WIHP

Open New Doors For Chinese Travellers

Hospitality and building solutions company Louis T Collection in collaboration with WIHP, a digital hotel marketing company, have launched the China Connect project for independent hotels by piloting Hotel Ares Eiffel, a 40-room boutique property located downtown near Paris’s most famous tower.

The hotel was chosen for its outstanding customer reputation (ranking #32 of 1,809 hotels in Paris on TripAdvisor), and its eclectic, upscale charm. The interiors are an emblem of the best in European design, with furnishings by leading Italian furniture-maker Poltrona Frau, bathrooms clad in Versace tiles, and a range of colour palettes: crim son, teal, gold, silver; used to make each abode distinct.

The China Connect project aims to give hotels a total solution. The tailored travel content, created for Chinese travellers, goes beyond introducing the hotel to include advice on where to shop, eat (covering both local and Chinese restaurants), and what to do nearby, as well as practical information from visas to transportation and tax refunds. The strategy also helps hotels with SEO in China, social media pres ence and advertisements on WeChat and Weibo (among China’s most popular social media networks), all catered to target Chinese leisure travellers and mobile users. Chinese visitors to the Louis T site can then book direct with the hotel using a booking engine in their native tongue.

Ares Eiffel is the first of several hotels located in key gateway cities in Europe and U.S. destinations, favoured by Chinese long haul travellers, that will be added to Louis T Collection’s China Connect portal. http://louistcollection.com/zh-cn/find-a-hotel.html

“Though Chinese is by far the world’s most spoken language, Chinese travellers, most of the time, still have to navigate in English online when it comes to travel to overseas. Nowadays I see how my Chinese friends who travel frequently, including everyone on the Louis T team in China, search and book online.” said Grant Healy, co-founder and CEO at Louis T. “We see a great opportunity in letting independent hotels around the world share their unique stories to the rapidly growing Chinese outbound market.

Louis T Collection and WIHP Open New Doors For Chinese Travellers New platform provides independent hotels with Chinese digital marketing tool kit

SINGAPORE - As Chinese travellers leave the comfort zone of the group tour for do-it-yourself exploration, a new partnership between a fledgling hotel group and a marketing services company is pointing the way.In January, Louis T Collection (Louis T), and WIHP (World Independent Hotels Promotion) launched a new initiative that connects a curated collection of independent hotels with individual Chinese travellers.

The portal in the Louis T website opens the door on essential Chinese language content about a selection of WIHP hotels, including details on rooms and suites, facilities and each property’s location. More than that, visitors to the site will have access to a bounty of travel advice specifically tailored to the Chinese market, covering visa information, seasonality, currencies, where to visit, to shop etc, through the Plan Your Trip component. Customers can then book direct with the hotel, using a Chinese booking engine.

This concept has been tested at Louis T’s first hotel, Mantra Samui Resort in Koh Samui Thailand and Plan Your Trip is the site’s most visited page.

Several hotels located in key gateway cities in Europe and U.S. destinations favoured by Chinese long haul travellers will be moved into the collection and more hotels will be added as demand increases.

“We have a number of clients in Europe and the U.S. interested in expanding their reach to the Chinese FIT market but don’t have the in-house expertise from both language and cultural aspects,” said Vincent Ramelli, President and CEO at WIHP. “Both Grant and I believe that this partnership will provide our hotel clients with a simple and effective way of reaching what has become the largest outbound travel market in the world.”

Customers will be able to find and book hotels of the Collection on www.louistcollection.com.

Grant Healy, co-founder and CEO at Louis T

Louis T CoLLeCTion and WiHP oPen neW doors For CHinese TraveLLers

Iran Hotel Expansion & Development Summit

8th - 9th November 2016 | Tehran, Islamic Republic of Iran

Noppen Group is a leading international company facilitating business across Asia, Europe, Africa and Latin America. Driven by the desire for excellence and supported by an unparalleled understanding of the Asian, European, African and Latin American markets, Noppen Group has delivered exceptional events, assisted new market entries and established government relations since 1998. Our top-level business connections paired with our close relations to the many levels of government have given Lnoppen an edge on the marketplace our competitors just cannot match. With offices in China, Belgium, India, Philippines and Colombia; Noppen Group offers reputable, reliable services and a large range of deliverables to help your company successfully meet its goals. To learn more about our activities and events.

Iran, the second-largest nation in the Middle East, has hammered out an investment package worth $25 billion to revitalize its tourism which has been under the shadow of its sprawling petroleum industry. The future opportunities within Iran’s hotel and tourism industry are substantial, however with a limited supply of hotels operating in key cities, particularly Tehran, the lifting of sanctions is expected to set off a modern day ‘Gold Rush’ as developers and operators race to secure their position in one of the world’s largest untapped markets.

Tourism currently only accounts for around 2% of Iran’s GDP. However, with a population of approximately 80 million people, there is huge po tential for growth in both domestic and international travel to Iran.

The Iran Hotel Expansion & Development Summit will bring together local and international hotel stakeholders; hotel chains, investors, develop ers, architects and construction companies as well as hospitality institutions, government officials, finance institutes, consultants and technology providers to discuss new developments and ways to realize the potential hotel projects in the Islamic Republic of Iran.

AFRICA

• Foli Cocker, Hon Commissioner for Tourism, Art and Culture, Lagos State

• Sally Mbanefo, Director General, Nigerian Tourism Council Development Corporation

• Lasse Ristolainen, Development Director, Subsaharan Africa, Hilton Worldwide

• Tejas Shah, Developmet Director, Subsaharan Africa, Hyatt International

• Trevor Ward, Managing Director W Hospitality Group

Exclusive Opportunities Available:

• Meet pre- qualified industrial leaders

• Create new partnerships and Alliances

HOSPITALITY SERIES SPEAKERS

TURKEY & MIDDLE EAST

• Ozan Balaban, Regional CEO Emaar Properties

• Romain Avril, Vice President Business Development, The Rezidor Hotel Group

• Frida Hansen, Director Business Development, Steigenberger Hotels AG

• Murat Yılmaz, Senior Director, Acquisition & Development, CEE, Starwood Hotels & Resorts Worldwide

• Roland Paar, Vice President Development Europe & Middle East, Capella Hotel Group

• Increase your brand recognition within the marketplace

RUSSIA & CIS

• Sergey Shpilko, First Deputy Of The Head Of Moscow Department Of National Policy & Tourism, Moscow City Government

• Michael Johnston, Chief Executive Officer Regional Hotel Chain (RHC)

• Alexis Delaroff, COO, Hotel Services Russia, Georgia, Ukraine and the CIS, Accor

• Arild Hovland, Senior VP, Business Dev. Russia & CIS, Carlson Rezidor Hotel Group

• Bastien Blanc, VP Business Dev. – Russia & CIS, Interstate Europe Hotels & Resorts

• Discover the current investment climate and opportunities

• Develop relationships through new networking opportunities

SERIES TESTIMONIALS OF 3RD ANNUAL AFRICA HOTEL EXPANSION SUMMIT, LAGOS, NIGERIA

• On behalf of all of us at ORWOOD, I would like to express our sincere gratitude and appreciation for all the efforts you and all your colleagues have put into accomplishing such a successful event. In the hopes of doing more work with you in the future, we wish you all the success in all your upcoming events. – ORWOOD

• A BIG THANK YOU goes to all the great people that contributed in making this event a success. We appreciate every effort gone in making Avaya’s name shine during this event and for giving us the speedy support to make it happen. This is a great team work in action and we appreciate each one of you dearly. - Avaya

SERIES TESTIMONIALS OF 4th ANNUAL TURKEY HOTEL EXPANSION SUMMIT, ISTANBUL, TURKEY

• “I would like to thank you for successful organization and event. See you next year.” Accor

• “The event’s scale and intimacy allows us to better network and create stronger relationships with industry professionals. The program offered new topics that are not always addressed by other large events, and it brought different insights into hospitality. I wish you all the best for next year’s event.” Shaza Hotels

SERIES TESTIMONIALS OF 3rd ANNUAL RUSSIA

HOTEL EXPANSION SUMMIT, MOSCOW, RUSSIA

• ”Thank you for the interesting event! We were glad to be there” Regional Hotel Chain - RHG • “I would like to say thank you very, very much for inviting us for 3rd Annual Russia Hotel Expansion Summit. It was very useful and I enjoy Summit very much. Great job!!!”, Wyndham Hotel Group

For more details you can contact Bora Erel, Project Director

Tel:+32 14 22 40 07, Fax: +32 14 85 90 04, Email: borae@lnoppen.be

4th Annual Africa Hotel Expansion Summit

8th - 9th September 2016 | Dar Es Salaam, Tanzania

Noppen Group is a leading international company facilitating business across Asia, Europe, Africa and Latin America. Driven by the desire for excellence and supported by an unparalleled understanding of the Asian, European, African and Latin American markets, Noppen Group has delivered exceptional events, assisted new market entries and established government relations since 1998. Our top-level business connec tions paired with our close relations to the many levels of government have given Lnoppen an edge on the marketplace our competitors just cannot match. With offices in China, Belgium, India, Philippines and Colombia; Noppen Group offers reputable, reliable services and a large range of deliverables to help your company successfully meet its goals. To learn more about our activities and events.

The hospitality sector in Africa has been enjoying steady growth rates for several years, investments have poured in and are still attracted. 50.000 rooms are in the pipeline of 33 different chains*. But the Africa hotel sector is looking for the best way forward. How to turn the invest ments into returns, how to assure sustainability? And how to perform better RevPAR growth rates?

Initiatives are needed to improve cross-industry cooperation that will enhance the tourism and MICE travel markets, local input needs to be focused on to guarantee long-term hospitality market growth. Guest experience plays a vital role in the sector, how to better connect with your guest experience and how to anticipate and respond to it?

At the 4th Annual Africa Hotel Expansion Summit Noppen brings in the key players to discuss the pressing topics aiming at how the sector can work on sustained ROIs.

Some of the confirmed speakers are:

Mr. Meelis Kuuskler, Founder & CEO, Hospitality Design Partnership

Mr. Trevor Ward, Managing Director, W Hospitality, Nigeria

Robert Hornman Managing Director Hornman Hospitality

Exclusive Opportunities Available:

• Meet pre- qualified industrial leaders

• Create new partnerships and Alliances

• Increase your brand recognition within the marketplace

Hotel Series Testimonials

Mr. Lasse Ristolainen, Development Director, Sub-Saharan Africa, Hilton Worldwide

Mr. Andrew Linwood, Head of Design, Areen Hospitality

Paulo Rosso Vice President Plan Hotels

Stuart Cook Managing Director Protea Hotels

• Discover the current investment climate and opportunities

• Develop relationships through new networking opportunities

• Very timely, educative, informative and thought provoking. A wake up call to current trends and events. - Benue State Ministry of Arts, Culture And Tourism

• On behalf of all of us at ORWOOD, I would like to express our sincere gratitude and appreciation for all the efforts you and all your colleagues have put into accomplishing such a successful event. In the hopes of doing more work with you in the future, we wish you all the success in all your upcoming events. - ORWOOD

• I am really blessed with this program, I learnt how to proper plan before execute the project. - Churchgate Group

• A BIG THANK YOU goes to all the great people that contributed in making this event a success. We appreciate every effort gone in making Avaya’s name shine during this event and for giving us the speedy support to make it happen. This is a great team work in action and we ap preciate each one of you dearly. - Avaya

• The summit was very resourceful and an eye opener about the direction the industry is taking in Africa. - Alisa Hotel

• I enjoyed the general eagerness to network. The conference topics covered important area within the industry. - The Nordic Villa Abuja

• I am glad I attended this summit, thanks to Lnoppen. Highly educative. - Heights Hotels

• The conference was satisfactory It was worth the investment. – Porcelanosa Group

• It was an eye opener and fantastic summit. I learnt a lot and I exchanged ideas with amazing people. Job well done! – NIHOTOUR , National Institute for Hospitality and Tourism

• I have learnt a lot about the challenges of the expansion of hospitality and tourism sectors, a way to move forward.

– Welcome Center Hotel

For more details you can contact

Thomas Verbruggen, Conference Director

Tel:+ 32 14 22 00 1400 | Email: thomasv@lnoppen.be

Media Partners

The Residences at The St. Regis Jakarta recently hosted an exclusive Preview Event at the Marketing Gallery located on Jalan H.R. Rasuna Said, welcoming a select group of well-heeled residents of Jakarta and members of the media. The Residences at The St. Regis Jakarta marks yet another groundbreaking milestone for luxury living under the helms of Rajawali Property Group, one of Southeast Asia’s largest and most influential property own ers and developers with a folio including The St. Regis Bali, The St. Regis Langkawi, Four Seasons Hotel Jakarta, The Laguna, a Luxury Collection Resort, Nusa Dua, Bali; and more.

Located in the heart of Jakarta, The Residences at The St. Regis Jakarta will set a new sublime benchmark of tomorrow in Asia’s new center of wealth, power and cos mopolitan life. Charlie Dang, Regional Vice President, Southeast Asia, Starwood Hotels & Resorts, said, “The St. Regis Jakarta and The Residences at The St. Regis Jakarta are a great testament to the growing wealth and appetite for luxury in Indonesia’s capi tal. We are delighted to work with Rajawali Property Group to bring The St. Regis brand’s bespoke service, contemporary design and refined elegance to the everbustling city of Jakarta.”

Shirley Tan, CEO of Rajawali Property Group, added, “Jakarta currently features some upscale residences that are located above or next to hotels, but few offer the heights of refinement tied to The St. Regis name.”

Purpose-built to accommodate the very best of refined elegance and bespoke ser vice, The Residences boasts 55 levels of sheer extravagance and are set to continue The St. Regis legacy of luxury and artful innovation epitomized by the first The St. Regis hotel on New York’s Fifth Avenue, “the finest hotel in the world.” The Most Desirable Address In The City

The Residences at The St. Regis Jakarta will take its place--just as when John Jacob Astor IV threw open the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue in 1904--as the city’s premier luxury hospitality brand. Located on the same mega complex that comprises of The St. Regis Jakarta Hotel and Rajawali Place office tower, The Residences at The St. Regis Jakarta is poised to become the pre mier address for elite individuals who seek superb spatial value and that distinctive, treasured The St. Regis legacy.

The Residences at the St. Regis Jakarta will consist of 137 3-bedroom Sky Residences ranging from 355 to 373 square meters, 25 4-bedroom Sky Villas occupying 750 square meters and two stunning Sky Palaces, each featuring over 1,250 square meters of liv ing space. The Sky Residences will be the first of its kind in Jakarta and will set a new precedence for top-end luxury where only the elite few belong.

From Sky Residences to the Wine Room, Cigar Lounge and Sculpture Garden, this is where legacies are fostered and the leaders of tomorrow are nurtured in exquisitely comfortable environments. These excep tional residences will be fully integrated with the famous bespoke services of the St. Regis brand and its various global benefits, including membership in the Starwood Preferred Guest program and The St. Regis Jakarta Residential Owners Card.

Timeless Elegance

With interiors designed by G.A. Design and architecture by renowned architecture firm Gensler in collaboration with celebrity designer Bill Bensley, The Residences at The St. Regis Jakarta guarantees a classical contemporary aesthetic; a vision of elegant urban living, unconcerned and uncon strained with present limitations.

Additionally, each residence will be indi vidually curated and designed to the desire of the residents.

Through an exclusive partnership with the premier lifestyle purveyor BIKA Living, a globally renowned Indonesian furniture company which has been crafting beauti ful, bespoke furniture using only the fin est materials for over 40 years, Residence owners will enjoy pricing privileges when purchasing specially curated pieces, in addition to enjoying a full interior design service from initial plans to execution, including for lighting, artwork and soft furnishings. As the sole distributor of Baker Furniture, Saint-Louis, Missoni Home and Ralph Lauren Home Accessories in Indonesia, BIKA Living adds yet another assurance that owners of the most desirable address in the city will get only the finest, exquisite living arrange ments possible only through the kind of promise a St. Regis property can guarantee.

To learn more about The Residences at The St. Regis Jakarta, please visit www.rajawaliplace.com.

HOT | Gallery

CONFERENCES

HOT | Gallery

BY SATO TOSHIHIKO

Mengkoneksikan Desain Kreatif Dengan Industri Komersil Jakarta, 13 Maret 2016 – Pameran IFFINA Furniture Indonesia dan Mozaik Indonesia 2016 telah memasuki hari terakhir. Tidak seperti tiga hari sebelumnya, di hari terakhir pameran difokuskan untuk retail buyers, dimana para eksibitor akan menjual produknya dengan tawaran harga yang menarik dan beragam program acara menarik bagi pengunjung.

Hasil sementara jumlah registrasi Business to Business (B2B) buyers menunjukkan bahwa target 3500 buyers yang dicanan gkan ASMINDO dan Traya Indonesia semakin dekat untuk dicapai. Total buyers sampai dengan kemarin (Sabtu, 12 Maret 2016) mencapai 3.324 yang berasal dari berbagai negara. Ketua Badan Ekonomi Kreatif, Bapak Triawan Munaf kemarin berkunjung ke IFFINA Furniture Indonesia & Mozaik Indonesia 2016 serta menyempatkan diri untuk berinteraksi dengan para desainer dan pengrajin yang ikut serta. Beliau menun jukkan kekaguman dan penghargaan kepada penyelenggara atas inisiatifnya dalam mengkolaborasikan desainer dengan pengusaha industri furnitur dan kerajinan Indonesia sehingga negara kita dapat semakin harum namanya di mancanegara.

Diana Nazir, Yayasan Art+Design Indonesia dan Kurator Area Trend Mozaik Indonesia mengatakan, “Mozaik Indonesia 2016 tidak hanya menjadi ajang eksibisi tetapi juga sebagai ajang belajar-mengajar dan proses mengkoneksikan desain yang bersifat kreatif dengan industri yang bersifat komersil. Kami menghadirkan desainer lokal baik yang sudah berkibar di mancanegara seperti Saniharto dan Hadiprana maupun desainer pemula berpotensi dengan konsep sejarah desain sampai dengan trend 2017 yang berdampingan secara har monis dengan furnitur dan kerajinan di IFFINA Furniture Indonesia.” Komitmen Terhadap Lingkungan Legalitas kayu merupakan salah satu isu sensitif dalam industri furnitur dan kerajinan Indonesia, terutama bagi buyers dari negara-negara besar.

Sebagai pameran yang berfokus pada pasar B2B Internasional, IFFINA Furniture Indonesia & Mozaik Indonesia 2016 juga berkomitmen penuh dengan menghadirkan produk-produk yang legal dan ramah lingkungan. Pameran ini juga mendapat dukungan penuh dari World Wildlife Fund (WWF), Lembaga Swadaya Masyarakat yang peduli kepada kelestarian alam dan lingkungan. M Taufik Gani, Ketua Umum ASMINDO menegaskan,

“Industri furnitur memiliki kepelikan tersendiri, karena produkproduk yang dihasilkan mayoritas berbahan dasar kayu yang notabene bersumber dari pohon/ hutan. 97% anggota ASMINDO telah memiliki Sistem Verifikasi dan Legalitas Kayu (SVLK), sisanya sedang proses perizinan ataupun anggota yang hanya bermain di pasar lokal (tidak aktif untuk ekspor). Bahkan, perusahaan-perusahaan industri furnitur yang cukup besar turut menanam pohon dan memiliki hutan sendiri sehingga tidak merusak lingkungan.”

Di hari terakhir, IFFINA Furniture Indonesia & Mozaik Indonesia 2016 menghadirkan berbagai kegiatan yang menarik pen gunjung di hari ini, seperti Seminar By Adi Indorona, Rattan in Design by Pirnas, Klinik Desain Mebel, Workshop Bambu By Akademi Bambu Nusantara dan Seminar How to Sell Your Product on Digital Industry by bobobobo.com.

Tentang IFFINA Furniture Indonesia

Pameran IFFINA Furniture Indonesia merupakan new con cept dari Indonesia International Furniture and Craft Fair (IFFINA), pameran furnitur Business to Business (B2B) tertua di Indonesia yang berskala internasional, yang mentargetkan mar ket ekspor. Telah diselenggarakan sebanyak 8 edisi sejak tahun 2008 hingga tahun 2015. Di tahun 2016 ini, ASMINDO (Asosiasi Industri Permebelan dan Kerajinan Indonesia) selaku peny elenggara menghadirkan energi dan konsep baru bersama Traya Indonesia untuk membuat pandangan dan harapan baru bagi exhibitor furnitur asing dan juga domestik.

Tentang Mozaik Indonesia

Mozaik Indonesia adalah sebuah Pameran bagi perdagangan Business to Business (B2B) yang diselenggarakan mulai tahun 2016. Pameran ini akan memamerkan produk-produk terbaru dari produsen maupun manufaktur dan menyediakan inspirasi ide bagi para konsumen sesuai dengan keunikan bisnis mereka masing-masing. Mozaik Indonesia menghadirkan rangkaian desain furnitur interior dan arsitektur, dekorasi rumah dan kerajinan, lighting, barang pecah-belah (tableware), keramik, dekorasi dapur dan home textile. Informasi lebih lanjut:

HOT | team

ROCKY

CUONG

Hotelier Indonesia Interview Antidote Bar - JW Marriott Hanoi An Interview with Mixologist / Bar Manager Rocky Cuong

For many frequent travellers, a quality lounge serving signature cocktails is a highly desired feature wthin a hotel. The lounge and its quality service provide an opportunity for the weary traveller to unwind after a hectic day.

We have been fortunate to spend time at the Antidote Bar at the JW Marriott in Hanoi and catch-up with Rocky Cuong, the property’s Bar Manager and mixologist.

INTERVIEW

[HI] Could you give us a bit of a background on your history in nightclubs? How did you end up as Bar Manager at the JW Marriott?

[RC] I had opportunity to work at Rooftop Bar and Fuse Club, two of the most popular night bars and clubs in Hanoi. They are Hip-hop night clubs, attracting young guests. Then I started my career at JW Marriott Hanoi as Assistant Bar Manager, gained promotion and here I am!

[HI] Is there a difference managing a standard nightclub and one at a 5-star hotel?

[RC] There is a big difference. Working in a bar/night club at 5-star hotel, I need to take care of each guest, ensuring total satisfaction. Everything must be perfect, the cocktail quality, service, etc. In a standard night club, the top priority is make the crowd crazy with music, everything else is complement.

[HI] What are the unique features of Antidote? What brings customers in?

[RC] Drawing inspiration from the modern sophistication, Antidote Bar is styl ish with marble and black wood interior design scheme and direct view over the beautiful lake.

The bar offers a wide range of seating; you can enjoy the vibrant atmosphere in your own private booth, lounge on a sofa or sit at the bar where the tal ented mixologists will fix you up a classic cocktail or one of their signatures. As well as a carefully selected wine and spirit list, Antidote is home to over 80 whiskies – one of the most extensive collections in Vietnam. The interactive environment combined with intuitive service and resident DJs spinning beats throughout the weekend, Antidote Bar is a perfect place for relaxation, fine conversation and luxury indulge.

[HI] How do the customers at Marriott’s Antidote Bar differ from those at other nightclubs?

[RC] They are a little more mature compared to the clubs down town and have solid beverage knowledge. They know what they like to drink!

[HI] What involvement do you have in creating new cocktails?

[RC] We work together as a team to come up with ideas then work on the specs. As much as possible we try to give a local touch to classics.

[HI] What are your favorite signature drink selections from the Antidote menu, and what goes into making them?

[RC] I really enjoy “Breakfast in Antidote”. It’s a refreshing and fruity cocktail mixing from local oranges and Earl Grey tea. To make the best “Breakfast in Antidote” we need to infuse the exact amount of Earl Grey Tea into the Belvedere for one hour. Longer than 1 hour, it will be over infuses and the cocktail will have bitter taste. Under infuse we can’t feel the tea flavor.

[HI] What do you enjoy most about your job?

[RC] Seeing customers smile and enjoy their drinks. Simple.

[HI] What qualities do you think a successful hotel Bar Manager should have?

[RC] First and foremost you need passion. Throw in some creativity, ability to work in a large team and a little patience and you’re half way there. Working in hotels offers you much great opportunities than stand-alone bars so if you are driven then you have the chance to grow your career much quicker than may otherwise be possible.

Hotelier Indonesia would like to thank Rocky for taking time to speak with us.

La PlumePress Club

Set in an astonishing decor inspired by the design of legendary Long Bien bridge, La Plume is fast becoming a hot spot in the historical part of Hanoi for bistro-style lunch and din ner, all day café and evening drinks.

The name “La Plume” originates from the quill pen that people in ancient times used to write beautiful literary works.

It also recalls a time in the past where journalists, writers and pho tographers from all walks of life gathered to exchange their experi ences and the latest news.

Left as a hint of such times, famous quotes in different languages from many journalists and writers from all over the world are embedded in details of the decoration.

Less hidden is a massive central bar counter under the metal ceiling inspired by Long Bien bridge, creat ing an impressive setting for a stroll along the French colonial times in Hanoi.

Starting with the hands of writers, La Plume, along with its neighbour ing La Table du Chef restaurant, is designed as a platform of recognition to the creation of the hand gesture. As such, the lounge exhibits works from top local craftsmen, artists, chefs, as well as winemakers. To this end,

La Plume not only carries 450 refer ences on its wine list, majority of which is French wines, from good to top labels, but also cultivates relationships with the owners and winemakers of the world by display ing their name alongside their wines on its list.

In what is intended to be a memorable environment, La Plume displays an authentic tapas menu prepared by our Executive Chef Mr. Son for all day dining, with organic local and imported products. La Plume is also the place for the best cocktails in town perfected by world champion Master Mixologist Pham Tien Tiep.

Renowned in the country and very at ease with cus tomers, Tiep will share with you his deep knowledge of balance, flavors and latest trends. He is bringing to La Plume a true mixology culture which awakens all your senses.

Each cocktail at La Plume isn’t simply a sophisticated mixed drink but it is the reflection of a story designed to touch your heart. The signature “Full Moon” cock tail was inspired by a tale of his grand-mother about a little girl who dreamed to enjoy the delicious sweet and sour fish soup prepared by her late mother in a full moon night. Also lost his mother at very young age,

Tiep relates himself to this little girl and “Full Moon” is his expression of love and remembrance for his late mother.

From a perfect place during day-time for a meal or a chat, the lounge becomes an exciting venue with DJs owning the room (Thursdays through to Sundays) and other live entertainment.

Website: www.hanoi-pressclub.com | www.openasiagroup.com

La Plume Bar & Lounge Press Club

12 Ly Dao Thanh corner of 59A Ly Thai To Hoan Kiem, Hanoi

“Full Moon” cocktail is flavored with herbs and spices that make the sweet and sour fish soup and enchants cocktail’s lovers with a familiar and relaxing taste.

HOT

team

Bartender Pham Tien Tiep

Cocktail is a work of art, with a background and a soul

Pham Tien Tiep is the epitome of the ragsto-riches success story. From a poor coun tryside boy to a champion bartender, his life is full of challenges and surprises.

Born in a small village at 60km from Hanoi, Pham Tien Tiep experienced a difficult childhood. At the age of 15, he left school and moved to Hanoi to find a job. He had no idea what he wanted to do, then started as a shoe shiner, a labourer in a Pho stand and a factory making T-shirt. These early work experiences went on to shape his future career in ways he could not have predicted at the time, of which his “Pho” cocktail is known as a brilliant example.

His approach to KOTO, a restaurant and training centre which provides disad vantaged youth with a two-year training program in hospitality skills and personal development saw the change of his life. He was offered a formal course in music because he used to consider himself a musician.

However, working later at Le Pub, a cozy bar for foreign clientele in the heart of Hanoi’s old quarter, he found his true love for creating cocktails. He then convinced Le Club manager to promote him to the bar, where he learned how to mix drinks. Within a year he was the bar manager. Within twoyear stint, craving more skills and experi ences,

Tiep set his sights on Angelina, a luxury Italian restaurant and bar in the Legend Sofitel Metropole Hanoi. Despite lacking a high school diploma and the requisite certificate in five-star hospitality, he was finally given this shot by promising to be the best bartender in Hanoi. After two years of work, he did what he dreamt.

In 2012, Pham Tien Tiep won the best bartender of Vietnam with his famous “Pho” cocktail and became the first Vietnamese representative to attend the Global Final of “Diageo Reserve World Class 2012” held in Rio de Janeiro (Brazil), with enrollment of over 50 world’s best bartenders.

Tiep created “Pho” cocktail at Sofitel Metropole Hanoi hotel, just above the war bunkers where the American musician Joan Baez sang to the guests in December 1972 as bombs fell on the city. The alcohol in the cocktail is lit on fire to represent the bombs, while spices, such as chili and cin namon reflect the warmness of her voice. After the success of “Pho” cocktail, came other drinks with stories that linked inex tricably to the flavours, culture and history

of Hanoi. One of them is “Full Moon” cock tail, recalling the dream of a little girl about her late mother.

She met her mother in a full moon night and enjoyed her delicious sweet and sour fish soup. This story touched his heart because he also lost his mother since very young. “Full Moon” cocktail is flavoured with herbs and spices that make the sweet and sour fish soup and enchants cocktail’s lovers with a familiar and relaxing taste.

In 2015, Tiep joins La Plume, an elegant and intimate bar and bistro in the Press Club building, where he continues introducing a true mixology culture to cocktail lovers in Hanoi.

In an atmosphere filled with Long Bien bridge’s emotions, it is fantastic to enjoy his wonderful “Under the bridge” cocktail. Based on the charming flavor of the sweet and sour fish sauce served with boiled snails, a Hanoi’s popular delicacy, the cock tail tells the difficult but joyful life of poor workers living under Long Bien bridge. The message is despite hardship, life is always beautiful.

For Tiep, a cocktail isn’t simply something to drink. “It is a work of art with a back ground and a soul”. This young man will keep going up to master the mixology art he has a great passion for.

EAST FOOD INDONESIA 2016 THE FOCUSED PLATFORM FOR

EASTFOOD INDONESIA 2016

11 - 14 AUGUST 2016

Grand City, Surabaya - Indonesia

FEATURING :

Food & Beverage

- Products and Technology

Bakery & Confectionery

- Bakery & Confectionery, Machinery, Equipment, Supplies, Ingredients

Food & Hospitality

- Wine & Spirits, Equipment, Supplies, Storage, Services & Related Technology for Hotel, Catering, Restaurant, Cafe, Supermarket

Food Ingredients

- Food Additives, Food Chemicals, Food Ingredients, Food Materials

Herbal & Health Food

- Herbal & Health Food and Food Supplements

Retail & Franchising

- Franchising & Licensing

Food Ingredients Wine, Spirits

Herbal, Health Food

HOT | Zone

JOE’S BAR , a courious and beautifully designed meeting place to enjoy a curated wine list, classic cocktails and contemporary Italian fare ...

Design by Kelly Ross (The Gentry)

Located at Ground Floor of East Hotel Canberra’s leading lifestyle hotel. Joe’s is a small bar with a grand vision

IFFINA Furniture Indonesia & Mozaik Indonesia 2016

HOT | talks

The Sanchaya

The Sanchaya on Bintan Targets Singapore MICE Planners

BINTAN ISLAND, Indonesia – The Sanchaya is offer ing a free villa or suite for every seven booked to entice MICE planners to lock in a luxurious beach getaway retreat on Singapore’s doorstep as part of its “Seventh Heaven” promotion.

Situated on Indonesia’s Bintan island - a 45-minute ferry ride from Singapore’s Tanah Merah Ferry Terminal - the 21-villa and nine-suite estate has emerged as an idyllic alternative to Lion City MICE (meetings, incentives, conferences, events) venues.

With capacity for 75 people theatre-style or 48 at a banquet, The Sanchaya’s function venue The Dahlia opens up to a colonial-style terrace and manicured lawn overlooking the estate’s 50-meter long infinity pool and the South China Sea.

Full access is granted to all of the estate’s facilities including The Bar, decorated with antique tele scopes, custom furniture and other trappings of a 19th century explorer’s club, a wine cellar and wineand-cheese tasting area called Decanter, as well as a spa, fitness center, beachside yoga pavilion and croquet lawn.

The estate’s bespoke full-day and half-day packages, priced at US$110 and US$95 per person respec tively, are based on a minimum of 10 people and include use of audio and visual equipment, a two or three-course lunch and two themed coffee breaks.

Under the Seventh Heaven promotion, available for seven months from April 1 until November 1, fees for one villa or suite will be waived for every seven villas or suites booked, to a maximum of two free villas or suites. There are also special corporate room rates for the junior sea view and garden view suites, the Thai-inspired Lawan Village’s one-bed room villas, and the Leelawadee compound with a private pool.

Exclusive use is available with a total buyout of the property for the ultimate getaway experience.

Award-winning estate unveils extra incentive for corpo rate getaway experience

ANSHUMAN NARAYAN GM

EXECUTIVE CHEF AND F&B DIRECTOR GIACOMO TURZO

THE SANCHAYA’S DOSM FAY GAUNA LUGUE

HOT | talks

The Sanchaya

The Sanchaya

HOT

tips

Low Cost, High Quality – Creating An Exceptional Unmanned Gym

Caroline Risby, APAC

how your unmanned health club can be a sought-after, high quality gym for your guests to enjoy. With ever increasing competition in the hotel sector, there’s constant pressure to deliver outstanding customer service and great facilities on a lower operating budget.

A hotel’s fitness facility is often the first area where costs are cut and the decision is made for the gym to be unmanned. This reduces staffing costs, which in turn increases profit margins, whilst still allowing guests to enjoy a gym workout.

The challenge is how to deliver and maintain a great gym with no-one looking after it. Health and safety standards must still be upheld, a certain level of care for your guests is required, and they must still enjoy a positivefitness experience. Otherwise, the benefit of reducing staff costs will be outweighed by unsatisfied guests.

Safety first

This is arguably the most important aspect of any hotel gym -keeping your guests safe while ensuring they can complete an effective workout. The first requirement is clear, easy-to-read signage located close to your entry point. This should set out the facility’s terms of use, both to protect guests from injuries and reduce the business’ liability in the unlikely event of an acci dent. An emergency button may also be useful (or even required depending on your local regulations).

It’s also a good idea to talk to your equipment supplier. They will often have great educational materials such as posters and decals to help instruct guests on their particular pieces of equipment. Some even use QR codes, which once scanned with a smart phone, will take the user to an instructional video on YouTube.

If your gym is also open to local members, then you’ll probably need to conduct orientation sessions when they first sign up. It’s important that they know how to use the equipment safely, and have a training program to achieve their goals.

Training staff from other areas of the hotel to deliver these orienta tions (such as receptionists or porters) can be an efficient, costeffective solution.Another option is to partner with a local personal trainer (PT) and have them take the sessions, in return for access to the gym. For example, in return for a day’s worth of inductions, the PT could use the gym to train his or her clients for the equiva lent number of hours across a defined time period.

You could then in turn promote the availability of the PT to mem bers and guests. Offering a more personalized service will not only delight guests, but also generating additional revenue.

Regular checking and servicing of thegym is also key to provid ing a quality, safe environment. Ensure your housekeeping team performs athorough clean daily, and have them trained on the instructions specified by your equipment manufacturer to make sure machines are cleaned correctly to prolong usage.

If it’s possible, ideally you should monitor the gym’s cleanliness every few hours, to check for any issues such as water spills, used towels or equipment that hasn’t been put away (such as free weights).

Choose ‘smart’ equipment

If you are looking at investing in new equipmentfor your unmanned facility, remember that low cost upfront is not always the best option, and may cost you more money in the long run. Good quality equipment will be more reliable and may even be designed with an unmanned gym in mind. Thissignificantly reducesthe need for staff members to checking it, or spend time sorting out glitches and repairs. A robust after-sales support sys tem will also ensure that any equipment downtime (frustrating for both guests and members) is kept to a minimum. Look carefully into a potential supplier’s track record to ensure their service sup port and commitment will meet your needs. Look for a supplier that has equipment that’s easy to use. Some equipment (particu larly cardio) has networking capabilities.

Marketing Manager for Precor explains

Guests can log in to their personal account, and complete the same workout they usually do in their gym at home. In IHRSA research, facili ties ranked Precor as Best Fitness Supplier in 12 out of 14 categories including quality, reliability and aftersales service. The networked cardio range automatically receives software updates so our customers’ equip ment is always kept up-to -date with the latest improvements and fea tures. Equipment can be monitored remotely so staff aren’t constantly required on-site. Embrace digital communication For facilities operating with both local members and hotel guests, maintaining regular communi cation with no staff on site becomes very challenging. It can have a huge impacton customer satisfaction and retention, so it’s worth putting some strategies in place.

This issue is not unique to the hos pitality sector however, as the fitness industry has also seen significant growth in the24/7 clubs market, which features low cost gyms with mini mal staff. The low-cost gym sector’s approach to running a club without staff is worth investigating, as a way to reduce your costs, and in turnin crease the efficiency of your gym. A recent report on the low cos gym sector found that these types of clubs are having success through smart use of technology,including customer relationship management systems, online platforms and social media.

Prospective members can join, answer new member questionnaires and book orientation or personal training sessions online, without ever meeting a member of staff. Social media such as Facebook, Twitter and Instagram can be used to keep mem bers up-to-date and build a sense of camaraderie. Monthly emails (such as 10 top tips for shedding winter kilograms, healthy mid-week recipes or how to train for your first fun run) can boost member engagement and increase motivation.

Personal viewing screens on cardio equipment also offer hotels an ideal way to keep in touch with exercisers while they work out.

Some screens can even be custom ized to display bespoke messages during a workout, that promote sec ondary spend. For example, you may like to invite guests to enjoy a juice or smoothie post-workout at a café within the hotel, or visit the spa for a discounted treatment. Or, you can use it for more informative messages, such as reminding guests to leave the gym as they found it (i.e. clean and tidy!).

Don’t forget the instructions… An important role that gym staff play in a fully manned club is to assist exercisers in performing their work outs correctly. When planning an unmanned gym, look for strength equipment that is accompanied by a visual illustration (via a poster or placard) that clearly shows the cor rect body position, posture and tech nique for each machine.

When it comes to cardio, look for machines that come with goalorientated workouts as well as ‘quick start’ functionality for the seasoned exerciser. Some also have in-built instructional videos that’ll show guests exactly how to use all of the functions.

Programme cards are also useful, so that you can walk an exerciser through an entire workout that may utilize a variety of different pieces of equipment.For example, an effective warm-up isn’t just a case of walking on a treadmill at the same speed for five minutes, it should gradually become more difficult and work the whole body. Many large hotel chains utilize programme cards to guide users on a variety of exercises, from advanced workouts to core fitness and stretching.

Ultimately, the needs and expecta tions of your guests and members will determine the level of staffing appro priate for your gym. But with some careful planning and preparation, there’s no reason why an unmanned fitness facility can’t be as popular and profitable as a fully staffed one.

Quadriga, a leading international provider of Internet and entertainment managed servic es for the hospitality industry,deploy Sensiq Smart TV solution throughout Liverpool’s new Pullman Hotel to provide guests with access to on demand content and integrated WiFi network solution.

Theale, United Kingdom, 4th March 2015: Integrated with ACC Liverpool’s brand new interconnected sister venue, Exhibition Centre Liverpool, Pullman Liverpool Hotel will offer 216 spacious comfortable bed rooms for relaxing, sleeping and working. This newly-built hotel will open as one of the most stylish hotels in the city.

Pullman Liverpool will be the second Pullman hotel in the UK, and the first out side of London. Pullman Hotels and Resorts are an upscale international group of four and five star hotels. The Pullman network hosts 89 hotels in 24 countries across Europe, Africa, the Middle East, Asia-Pacific and Latin America.

Requirement:

Pullman offers an extensive range of tai lored services, innovative technologies and friendly service from attentive staff and this was ACC Liverpool’s first hotel venture. While the company benefitted from the wealth of experience AccorHotels offer, it was looking for a technology partner that design and install a converged solution offering high quality WiFi and wired internet access across all the rooms. Also required was a TV system that would offer a better than home experience in room for guests and to integrate the back office functions onto a single, resilient network.

Quadriga’s Solution:

Quadriga’s converged solution not only pro vided the Pullman Liverpool with all of the above but also saved the client substantial costs in structured cabling. Quadriga’s inter net solution reduced the number of cables originally thought to be required, with just two running into each room, one of which to cover a fault. The wall plates are used to connect a VOIP Telephone (provided by a Quadriga partner), the Philips Smart TV run ning Sensiq and a wired internet connection and will have no impact on the future or cur rent network capabilities. By utilising Sensiq on a Smart TV, the hotelier can take advan tage of all the revenue making functions of Sensiq on the latest TV models.

Jon Seal, Director of Technical Pre-Sales for EMEA commented:

“More often than not we are find ing hotels with similar requirements typically having multiple runs of cable side by side going into guest rooms for Internet, telephone and video - a mixed bag of copper and coax each supporting a separate product from various vendors on separated networks. This type of infrastructure costs more, requires multiple vendors to fix, and makes it difficult to expand or add new applications. Acting as a consultative partner we were able to roll out a complete converged solution.”

Hotel and Guest Benefits:

By running the Sensiq solution on Philips Smart TVs, the guest will be able to enjoy an array of content on demand via an easy to use interface, which the client can take advantage of thanks to its customizable capabilities.

The TV system also requires no set top box, meaning less hardware to maintain for the hotel. The wall plates will offer excellent WiFi coverage and the reduced cabling will make in room maintenance much easier for the technical hotel staff on site.

Public and back of house areas will also benefit from a Quadriga provided network and WiFi solution, allowing the voice tele phones to continue in to the back of house areas, enabling them to use a fully con verged network and avoiding duplication of switches and other network hardware.

Roger Sharples, Project Manager at ACC Liverpool commented, “Quadriga provided us with a cost-effective solution which we are confident will meet our guests’ needs. The company’s consultative approach took into account all of our requirements and we now have a converged solution that we are sure our guests will benefit from.”

For more information, please visit www.quadriga.com

Quadriga Case Study: The Pullman Hotel, Liverpool.

Philips Lighting Illuminates Semarang City Hall

Hosting the “Kota Terang Philips LED” program to show Philips Lighting’s commitment to bringing lighting innovation beyond illu mination.

Semarang, Indonesia – Philips Lighting, part of Royal Philips (NYSE:PHG, AEX, PHIA) and the global leader in the lighting industry,announces “Kota Terang Philips LED” (KTPL) program,held from 30th March – 3rd April 2016 in Semarang. This program is part of Philips Lighting Indonesia‘s mission to improve people’s live by supporting cities across Indonesia to be safer, more beau tifuland liveable, while delivering smart, energy-efficientlighting solutions.

“Through the ‘Kota Terang Philips LED’ program which illuminates the Semarang City Hall and seven main streets in Semarang, we hope to partner with the City Government of Semarang in transforming this city into one of the smart cities in Indonesia,” said Chandra Vaidyanathan, President Director of Philips Lighting Indonesia. “As a company committed to bring meaningful innova tion, Philips Lighting is proud to support Semarang with its ener gy-efficient connected LED lighting.”

Marking the beginning of the KTPL program with the Balai Kota illumination on 30th March 2016 and street lamp installation on Semarang main streets, Philips Lighting Indonesia aims to help the Semarang city government beautify this city icon, while at the same time,save energy and reduce electricity costs. The con nected LED technology used by Philips Lighting can significantly reduce electricity consumption without compromising the quality or the brightness of the lights. Moreover, this connected lighting system can be managed remotely, giving the city administration the flexibility to control the lighting.

“To create a safe and liveable city for its residents, the govern ment needs to pay attention to the city lighting, as well as other public facilities such as the public areas and streets,” said Hendrar Prihadi, Mayor of Semarang. “Illumination is not only about pro viding a massive number of street lights. To make Semarang becoming a smart city, the city government of Semarang provides integrated or connected street lighting that helps us in controlling the light performance and detecting any broken lamp easily in any area in Semarang.

Besides improving our public services by immediately fixing any broken lamp, this street lighting is energy-efficient and helps in saving electricity cost. As a partner, Philips Lighting provides not only illumination, but also solution that can feature Semarang city as a tourism destination with lighting concept that highlight the heritage area, especially the ‘old town’,using environmental friend ly and integrated lighting technology.”

Philips Lighting Indonesia’s support to Semarang City is not only limited to theillumination of the Balai Kotaand seven main streets in Semarang.For a week, starting from March 30 – April 3, 2016, Philips Lighting Indonesiapresents “Philips Lighting Week,” atParagon Mall Semarang,showcasing various integrated LED lighting applications for homes, offices, hotels, road and streets, retail and industry. “At Philips Lighting, we believe that good light ing can improve the quality of life. We would like to inspire the citizens of Semarang to useappropriate, innovative, and energy efficient lighting for homes, offices, businesses and public spaces,” Chandra explained further.

For those interested in lighting, Philips Lighting Week will feature talk shows for various communities and professional associations. There will also be a dance competition and a coloring competition for children. Closing the event on Sunday, April 3will bespecial sales booths in the Simpang Lima area during “Car-Free Day. In this special day, Philips Lighting Indonesia top management willbe there to sell LED bulbs directly to the public.Philips lighting prod ucts can also be found at Philips Home Lighting Store Semarang, located on Jl. MT Haryono No.476. The lighting gallery is currently having a sale promotion up to 70% discount.

In 2015, Marketing Magazine and Frontier Consulting Group awarded the Top Brand Award in the “Energy Efficient Lighting” category to Philips Lighting Indonesia. For more information on Philips Lighting Indonesia and its programs please visit our web site www.philips.co.id, “like” our Facebook page,www.facebook. com/PhilipsLightingIndonesia, or follow us on Twitter @Philips_ID. Contact us on Philips Care 0800-10-LAMPU (52678) for consumer information. All questions on Philips Lighting Services can be addressed to ke info-prof@philips.com. Tel: +62 21 2965 1333. Fax: +62 21 794 0050.

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events

CHINA LAUNDRY EXPO 2016

CHINA LAUNDRY EXPO 2016 Ready for the Best Shot

From 12 to 14 July 2016, China International Laundry Industry Exhibition (CHINA LAUNDRY EXPO) will be held in Shanghai New International Expo Center. The latest trends and innovations in the laundry and dry-cleaning industry can be seen at this world-class fair. Preferentially supported by National Ministry of Commerce and organized by China Laundry Association and Unifair Exhibition Service, this annual show has been regarded as the most influen tial and authoritative events in China laundry industry and surly will continue to be the focus this year.

Last year, 11,651 visitors from all over the world witnessed the success of CHINA LAUNDRY EXPO, over an exhibition area of 12,000 sq.m with more than 550 booths and 278 exhibit brands from more than 16 countries and regions. By 2016, as the show will take place in new venue, exhibition space is expected to reach 23,000 sq.m, which is almost twice compared with CHINA LAUNDRY EXPO 2015.

With growing area to meet huge demand, this must accommodate more booths and more people as well as ensure greater inter national participation among both exhibitors and visitors.Due to China’s growing economy and the development of market segmentation and professionalization in laundry industry, leather care, public textile laundry and laun dry franchise are gradually on the rise and prosper. To keep up the trend and meet the increasing demands on these fields, CHINA LAUNDRY EXPO is included with three more exhibitions: China Leather Care Technology and Product Exhibition, China Public Textile Laundry Exhibition and China Laundry Franchise Exhibition. Four professional exhi bitions in one platform not only comprehen sively present the whole laundry industry, but also save purchase cost by meeting all renowned brands at a time. As a window of technical innovation and brand presentation, as well as a professional platform for trade communication and investment and financial cooperation, CHINA LAUNDRY EXPO has been a firm bridge between upstream and downstream industry chain, between domes tic and international supply chain. “CHINA LAUNDRY EXPO would be our first step to develop the Chinese market.”

CHINA LAUNDRY EXPO 2016 will be sched uled on July 12-14, 2016 in Shanghai New International Expo Center. For more informa tion, please refer to: www.laundryexpo.cn

Unifair Exhibition Service Co., Ltd. Established in 1992, Unifair Exhibition Service Co., Ltd. is one of the pioneer professional exhibition organizing service enterprises in China that has organized and conducted over 40 world-class exhibitions in different industrial sectors. UNIFAIR has a very strong and innovative team of experi enced professionals on exhibition manage ment and organizing background as well as huge customer resources, optimal marketing channels and complete service. UNIFAIR is the official organizer of CHINA LAUNDRY EXPO held in Shanghai in even years and Beijing in odd years.

Said Andrea Bernicchi, Export Manager of Renzacci S.P.A at CHINA LAUNDRY EXPO 2015.

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Zone 10

Incredible Heritage Hotels

SINGAPORE, 19 February 2016 - Blessed with a character only the passage of time can bestow, heritage hotels are invariably bastions of superlative taste.

Each has its individual charms, from the grande dames of Europe to the peach-coloured palaces of India, from the boozy glamour of New Orleans to the Renaissance allure of Tuscany’s villas. Here, Insight Vacations delve into what makes the story of each of these properties quite so unique.

The Boscolo Hotel, Budapest Boscolo Hotel, Budapest © dluxhu/iStock Harmony of Central Europe Built by the New York Life Insurance Company in the late 19th century, the café in the bowels of The Boscolo Hotel,

The New York Café, was for decades the single most important hub of Hungarian literature.

Having undergone a huge refurbishment in 2006, the place hasn’t aged a jot either. A four-storey palace littered with stat ues, paintings and frescoes, the hotel was nationalized dur ing the Communist period but while politics comes and goes, Boscolo’s beauty has endured. Guests can amuse themselves by watching passersby fail to make progress beyond the devil ish bronze fauns outside, instead being drawn in to see the hotel’s countless Belle Époque charms.

Laxmi Niwas Palace, Bikaner Imperial Rajasthan Latticed screens, ornate filigree work and the palace’s giant scale mark Laxmi Niwas Palace out as a place of no ordinary beauty. And it’s no less impressive on the inside, where carved four-poster beds, antique furniture, and marble are framed by grand peach coloured sandstone.

Built in 1904, the palace was formerly the residence of Maharajah Ganga Singh, the ruler of Bikaner, and quickly attracted flights of European royalty. A curious mix of architectural forms, it may have been the inspiration behind Lutyens’ and Baker’s own inimitable styles.

Château Frontenac, Quebec City Quebec City

Indulgence in Eastern Canada

Standing on the site of Château Haldimand, the residence of the British governors of Lower Canada and Quebec, Frontenac is one of the most photo graphed hotels in the world.

Snug inside the walls of the fortified Old Town, it was here that Churchill and Roosevelt discussed World War II strategy during the conflict, and where, after the war, Alfred Hitchcock filmed I Confess. Designated a UNESCO World Heritage Site, Frontenac’s party trick is to bring the Old World to the New without muddling the qualities of either.

Trianon Palace, Paris French Elegance

Built at the entrance of Versailles Park in the early 20th century, Trianon Palace Hotel quickly attracted some of the big gest names of its time. The Italian poet and politician Gabriele d’Annunzio held banquets here before WWI, it served as the HQ of Allied commanders during the conflict, and The Great Room played host to one of the most important events in European history: the preparation of the Treaty of Versailles.

Later, during German occupation, Goering and Hitler visited and when the fortunes of war reversed them selves, Allied leaders including General Eisenhower stayed for several months.

A Rococo extravagance located only 40 minutes from Paris, with manicured lawns and great views of the Palace of Versailles, it’s not hard to see why the place has held history in its thrall.

Alhambra Palace, Granada

Alhambra de Granada Spain & Portugal in Style

Sitting on La Sabika hill, overlooking the city of Granada and flanked by the Sierra Nevada Mountains, even from a distance Alhambra Palace remains a potent sym bol of Andalusia’s Islamic past.

Its original Arabic name – qa’lat al-Hamra – means Red Castle and is a reference to the distinctive clay bricks that form the outer walls. Once inside, the expansive complex of palaces, fortifications, roads and stunning, landscaped gardens –all created in the evocative Medieval Moorish architectural style – exercises a unique power over visitors, transporting them back through the centuries.

Roosevelt Hotel, New Orleans Southern Grace

Opened as “The Grunewald” in 1893, the hotel was later named after Roosevelt as a hat-tip to the president for building the Panama Canal, a project that brought huge amounts of business to New Orleans.

Famous from its earliest days as a music hub, it has a good claim to possess ing one of America’s first nightclubs, The Cave – a haven of Dixieland jazz. As such, the hotel has seen a series of famous faces from Louis Armstrong to Ray Charles pass through its revolving doors, and, having undergone a $145 million restoration, it now blends historic grandeur with contemporary class. Fairmont Le Montreux Palace, Montreux

Fairmont Montreux Palace Hotel Majestic Switzerland

Opened in 1906, Fairmont Le Montreux almost instantly entered its golden age in a flurry of Venetian parties and masquer ade balls that drew in Russian princes, New York bankers and Maharajahs from all over the world.

In 1936 the globe’s gaze fell again on the hotel as it played host to the Montreux Convention, and it later attracted fame as the permanent home of the author Vladimir Nabokov. A place hallowed by great titans of literature such as Rousseau and Lord Byron, the hotel is one of Switzerland’s greatest assets.

Grande Bretagne, Athens Jewels of the Aegean Situated on the edge of Syntagma Square, the Grande Bretagne was origi nally the house of a wealthy business man, but it’s rarely strayed far from the nation’s political spotlight since falling out of his hands. The headquarters of several military forces in the middle of the 20th century, and the home of former Prime Minister Georgios Papandreou

during the early stages of the Greek Civil War, intrigue has never travelled far from its corridors. Renovated at great cost in 2006, the hotel offers views of Lycabettus Hill, the Acropolis and Parliament, and is one of a handful of hotels in Europe that still upholds the standards of a vanished age.

Villa le Maschere, Tuscany Balancino Lake , Ultimate Italy

A stunning villa originally built in the mid-16th century at the top of a rise on the road from Florence to Bologna, Villa le Maschere commands an impressive vista of the Mugello valley. Such a large pile has hosted a Pope and two Savoy Kings to name just a few notables. Fastforward to the present and inside owner Milva Fusi has used bright, contempo rary furnishings in a five-year restora tion to make the villa as resplendent as it was in its heyday. Visit if playing the Renaissance prince or princess has remained on your to-do list for a while.

Hotel Bristol, Vienna Harmony of Central Europe

The Hotel Bristol’s first celebrity guest was Gustav Mahler, which is unsurprising perhaps given its location opposite the opera house. Edward, Prince of Wales soon followed in 1935, and, after WWII, the US embassy was relocated here.

In 2009 it had a renovation that ran into millions of dollars and it’s now a majestic mix of marble, crystal and gold leaf. If visiting, ask for a top-level room over looking the Ringstrasse, there you can watch the sun setting over the moun tains, rounding off your day in a drunken haze of colors. These heritage hotels and others are available on a range of differ ent journeys; visit Insight Vacations for more information.

For more information on Insight Vacations, call +65 6922 5950 or email info@insightvacations.com.sg Also fol low Insight Vacations on Facebook, Twitter and Instagram.

To learn more about our past and current work at TreadRight, please visit us at www.treadright.org

SHERATON BALIKUTARESORT

Chef’s Kitchen Table, where guests are invited to experience the ultimate culinary front right in the heart of the kitchen.

Bali, Indonesia – Gone were the days where a dining ex perience is translated to fancy meals in a restaurant whereby, as if by magic, invisible chefs are hidden behind the scenes preparing the meal. Sheraton Bali Kuta Resort announces a new food & beverage concept called Chef’s Kitchen Table, where guests are invited to experience the ultimate culinary front right in the heart of the kitchen.

Upon arrival, guests enjoy an exclusive tour of the main kitchen area, where all the delicious magic happens, whilst savouring tasty morsels with a glass of Prosecco, before proceeding to the pastry kitchen where dinner will be served.

The chefs at Sheraton Bali Kuta are happy to also share tips and tricks with interested diners

CHEF’S KITCHEN TABLE: NO ORDINARY DINNER

A seasonal five-course dinner will be prepared before the guests and paired with Italian wine. Existing kitchenware are creatively transformed as tablewares and flatwares.

For example, a cored capsicum is used as a wine glass, each course are served directly from the pan / pot. As the chefs serve each course, they will give a brief introduction about the dishes and the concept.

The resort’s sommelier will also be on hand to explain about the wine regions in Italy. Experience a fresh take on this special innovative dining concept here at Sheraton Bali Kuta Resort. Booking ahead is mandatory for the dinner, and whilst the dinner will accommodate a maximum of 10 peo ple, the minimum booking is for two people and priced at IDR 600,000++/pax for sunset hour cocktails, 5-course dinner with wine pairing and Martini to close the night.

To make reservations at Bene visit http://www.sheratonbalikuta.com/kitchentable.

“Seating in the kitchen watching ‘behind the scenes’ action is becoming popular as guests not only want to see, but also wants a slice of the culinary action behind the masterpiece they are about to eat. The chefs at Sheraton Bali Kuta are happy to also share tips and tricks with interested diners”, explains Ex ecutive Chef Rossano Renzelli, the brains behind the unique concept for this Kitchen’s Table.

HOT

award

Palace Hotel Tokyo

The first ever Japanese-branded hotel to be awarded Five Stars

P

The first ever Japanese-branded hotel to be awarded Five Stars

TOKYO (February 24, 2016) — In Forbes Travel Guide’s sec ond annual review of Tokyo hotels, Palace Hotel Tokyo has emerged as the first independent Japanese hotel to secure the coveted Five Star rating.

The world’s most prestigious arbiters of luxury travel, Forbes Travel Guide (formerly Mobil Travel Guide) has been providing comprehensive, anonymous reviews of the hospitality industry worldwide since 1958.

“Since our debut in 2012, our team has worked tirelessly to not only meet, but exceed global standards for hospital ity in the luxury sector,” said Masaru Watanabe, Palace Hotel Tokyo’s Executive Director and General Manager. “The team’s efforts - and achievements - have raised the bar on Japanese hospitality, affirming our competitiveness amongst the more globally recognised international brands in the city.”

With Tokyo’s most prestigious address, the 290-room hotel situated amidst Japan’s Imperial Palace gardens re-opened in 2012 after a complete re-build from the ground-up. Its 10 restaurants and bars include Royal Bar, whose lead mixologist was hailed as one of the World’s Best Bartenders by Diageo in 2012, and Crown, amongst the most esteemed French restau rants in Japan.

The 1,200-square-metre spa and fitness facility features the country’s first evian SPA, and more than half of the property’s guestrooms and suites have open-air balconies - a true rarity in the city.

“Our Star Ratings recognise the finest hotels, restau rants and spas in the world. These ratings serve as the most authoritative guideposts for guests seeking exceptional travel experiences,” said Gerard J. Inzerillo, Chief Executive Officer of Forbes Travel Guide. “We’re proud to be associated with the new additions to our global list.”

For 2016, out of the 220 cities in which inspections were con ducted, only 154 hotels received the Five Star rating – with Palace Hotel Tokyo being one of only three in Japan to achieve the prestigious status.

alace Hotel Tokyo Lands Coveted Five Stars from Forbes Travel Guide

stuffs

LALIQUE Timeless Elegance for Hotels

The new hotel collection by the French brand “Lalique” is the ultimate luxury in the realm of exclusive hotel cosmetics; it is produced and distributed by PACIFIC DIRECT, member of ADA International.

Lalique is more than a name. It has epitomized the goldsmith ing and glass art of the ‘art nouveau’ era since 1888. France’s traditional brand today melds artistic crystal craftsmanship – designed and crafted in-house – with precious fragrance cre ations from renowned perfumers. Using particularly high-grade ingredients and presented in masterful crystal designs, these creations reflect the brand’s iconic image of elegance and grace.

The new hotel collection Lalique is now available for hotels wishing to take their guests into a world that blends art with life. The range is produced by one of the leading manufactur ers of hotel cosmetics: PACIFIC DIRECT, a member of ADA International.

The fragrance – designed especially for this collection– harmo niously combines exhilarating notes of bergamot with a subtle and sensual ylang. The base note of warm cedar wood brings depth to this creation. Collectively, these scents create a fresh, clear and contemporary fragrance composition that appeals to both sexes.

The Lalique Collection features elegant, clean-lined flacons, appealing not only to the eyes but also to the hands. They all bear the motif of the swallow – the renowned logo of the luxurious lifestyle brand Lalique. The stylized swallow also con spicuously embellishes the flacon top. Shower gel, body lotion, shampoo and conditioner are available in 30ml and 50ml fla cons, and boxed soap in 30g and 50g sizes.

The company can produce 100ml flacons, 300ml dispensers and 80g boxed soap bars upon request.

To complement the range, a wide range of accessories is avail able upon request. http://www.pacificdirect.co.uk

LALIQUE

The French brand Lalique is synonymous worldwide with crys tal craftsmanship in a class of its own, exceptional virtuosity and a luxury lifestyle – thanks to René Lalique, the company’s founder, who is one of the best-known jewelry and glass designers of the ‘art nouveau’ and art deco eras. He founded the company in 1888. Since 1992, the product range has included a prestigious selection of elegant perfumes which, through their unique glass flacons, have become the embodi ment of sensuality, grace and elegance. Lalique crystal is regarded as revolutionary work of art and is coveted collector’s items the world over. Since 2008, the Lalique company, which in addition to glass art and fragrances also sells interiror design items and exquisite jewelry, is owned by the Swiss luxury goods company Art & Fragrance. http://www.lalique.com

LALIQUE – the new hotel cosmetics series from PACIFIC DIRECT – inspires with its quality, its subtle and clear scent and the distinctive luxury flair of Lalique.

PACIFIC DIRECT – member of ADA International

• Leading manufacturer of guest amenities

• Extensive Lifestyle and Luxury Collection, Green Collection, Dispenser Solutions

• Development of private hotel brands

• In-house R&D

• ISO 14001 certified

• International distribution and service network in more than 130 countries