Edition 29 2017

HOTELIER HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | SUPPLIERS | MAGAZINE | WWW.HOTELIER-INDONESIA.COM

EDITION 29TH/VOL XIII/2017

I N D O N E S I A

ALILA JABAL AKHDAR

WELCOMES AWARD WINNING EXECUTIVE CHEF

ALEX ENSOR

HOTEL & BRANDED RESIDENCES UPDATE BALI HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com HOTELIER INDONESIA

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HOT | CONTENTS

26

08

FEATURES 06

Business Technology Platform Rachel Grier explain it all here

08

The Executive Chef Alex Ensor Award Winning Executive Chef

10

A Small Soap For A Big Hope Anantara Uluwatu Bali

14

BUSINESS 14

Come Smell The Omani Roses

a truly spectacular sight

16

5 Ways Cater the Fitness a fitness centre for your property

18

Meliá Bangkok open in 2022 Meliá partnered with TCC Group.

21

Travellers’ Choice Awards Mandarin Oriental, Tokyo Wins

24

Hard Rock Hotel Shenzhen Open First Property In Summer 2017

TECHNOLOGY 25

Automation & The Hospitality The end of the accountant?

26

nSight for IDeaS™ Drive More Profitable Bookings

67

34

Travelico™ Socially Conscious Alternative

EVENTS

86

30

Sparkling & Colourful Night

Annual Corporate Gathering

70

Food & hotel indonesia 2017 (Show Preview)

PROMO 86

30 4

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Wedding Celebration Package Intercontinental Resort Bali

HOTELIER

FROM THE EDITOR

HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | SUPPLIERS | MAGAZINE | WWW.HOTELIER-INDONESIA.COM

EDITION 29TH/VOL XIII/2017

Quantity over quality: be careful what

I N D O N E S I A

you wish for... BALI HOTEL & BRANDED RESIDENCES UPDATE is the Main Report for this edition.

Created

collaboration between Horwath htl and C9 Hotelworks Company Ltd. A must Read Report to rich your knowledge and prepare the stra-

ALILA JABAL AKHDAR

tegic plan ahead. Start to read

WELCOMES AWARD WINNING EXECUTIVE CHEF

ALEX ENSOR

now here

HOTEL & BRANDED RESIDENCES UPDATE BALI

New Booking Platform is just launch this week. Traveliko is the name. It is specifically designed to promote fair, ethical, value-added travel while

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HOT | SOLUTIONS

REVENUE MANAGEMENT SYSTEMS ARE BEST VIEWED AS AN INVESTMENT IN AN ESSENTIAL BUSINESS TECHNOLOGY PLATFORM

HOW SMALL THINKING CAN LIMIT AN INDEPENDENT HOTEL With the right investment in processes, technology and staff, it’s possible for small scale independent hoteliers to not just survive, but thrive in today’s competitive hotel environment

Written by:

Rachel Grier, Asia-Pacific managing director, IDeaS Revenue Solutions Revenue management systems are used by leading hotel brands around the world.

However, it can be argued that smaller and independent properties in Indonesia need the technology even more than larger hotels given that limited room volumes mean every pricing decision counts. With the right investment in processes, technology and staff, it’s possible for small scale independent hoteliers to not just survive, but thrive in today’s competitive hotel environment.

It goes without saying that independent hoteliers in Indonesia and across the APAC region often find themselves in challenging situations: they often don’t have the resources to compete with the large global hotel chains in terms of marketing budgets and investment in third party booking channels, or have the well-recognised brand name that goes handin-hand with these activities. Smaller, independent hotels frequently have fewer resources compared to larger chain hotels, and often do not have a dedicated revenue manager.

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

Hotels with a revenue management system simply have better aggregation of data, leading to better insights and more granular forecasts

Automated revenue systems and technologies allow revenue managers to move beyond data collection to focus on revenue strategy,” This means that the revenue strategy is

Data should be detailed and be both his-

left up to the general manager, director of

torical and forward-looking. Historically,

sales and marketing, reservations manag-

the data should include (at least) the

er, or even the accountant– all of whom

number of occupied rooms, coupled with

already have very busy schedules filled

revenue by market segment per day.

with other responsibilities. This lack of a dedicated resource and isolated operat-

Also, hoteliers need to ensure they

ing systems mean that rooms are often

include the number of rooms and reve-

either overpriced or under-priced, which

nue on the books by day (and by market

ultimately turns guests away or secures

segment) for at least the next 90 days. If

guests at a lower-then-ideal booking rate

data is collected every day it will allow

for the hotel.

the hotel to establish simple booking pace forecasts by segment and day of

Every room counts in smaller scale inde-

week, from which they will be able to

pendent hotels, which means that pric-

compare it to historical data. If done

ing rooms incorrectly has a much more

consistently, this will allow hoteliers to

noticeable impact on the property’s over-

quickly make any changes when demand

all revenue performance. If there is a

picks up and tweak their strategies and

pricing error at a larger hotel, it’s easier

decisions accordingly.

to “bury” the rate mistake or absorb any short-term revenue loss due to a greater

One of the biggest challenges with man-

volume of rooms and bookings.

ual revenue management practices is the inability to collect quality data in a

Similar to larger hotels, small, indepen-

timely manner, while being able to use it

dent properties are constantly generating

before it is obsolete. Put simply, without

data – such as that used in developing

automation, it is difficult to compile and

demand forecasts. Hotel data comes from

analyse all this continuous information

a multitude of sources, changes rapidly,

accurately and effectively. Global hotel

and is critical to making proper pricing

brands equip their properties with rev-

decisions. A good forecast as part of an

enue management technology for this

ongoing revenue management program

reason. Automated revenue systems and

can assist room rate decision making,

technologies allow revenue managers to

staff allocation, property maintenance

move beyond data collection to focus on

and a range of critical hotel operations.

revenue strategy, leveraging every oppor-

Using data and analytics from an accu-

tunity in good times or working with the

rate forecast is the best way to determine

sales and marketing teams to stimulate

marketing and pricing strategies for the

demand and lock in business for any soft-

future.

ening in market conditions.

earlier on, which ultimately delivers better performance.

Importantly, a revenue management system can also help independent Indonesian hoteliers balance the right business mix and address length of stay issues. Many independent hotels fall into the trap of focusing on peak nights and often accept lower-rated business when it isn’t needed, which simply trades down revenue. With fewer rooms in smaller scale independent hotels, managing booking pace and capturing optimal reservations by accepting the most valuable demand across arrival dates and lengths of stay is critical to maximising revenues.

So, as an independent hotelier, how do you compete with “the big boys”? How can you gain access to the same set of tools and insights so that you can provide the maximum return to your asset owner in good or challenging times?

It’s simple: get a revenue management system and even the playing field. Time is today’s most valuable currency, and if you are paying a talented revenue manager to compile data into endless spreadsheets and siloed reports, frankly you are wasting your money.

Revenue management systems are best viewed as an investment in an essential business technology platform or tool for your business, rather than a “nice to have” expense. The insights, efficiencies and operational benefits are significant, driving measurable performance as well as profitability. Hotels of all types typically experience 3 to 8 percent uplift in RevPAR when they move to an automated revenue management system, and in IDeaS’ experience, investment in a revenue management system generally pays back within a four month window, delivering both tangible and intangible benefits to the independent hotelier.

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

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HOT | TEAM

“I am thoroughly excited to be starting at Alila Jabal Akhdar Oman. It’s an amazing opportunity to be working on top of the world! I look forward to creating new menus with the fresh, local mountain produce, to further elevate the culinary experience which Alila Jabal Akhdar has become famous for”

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

ALILA JABAL AKHDAR WELCOMES

AWARD WINNING EXECUTIVE CHEF

ALEX ENSOR

A

LILA

JABAL

WELCOMES WINNING

AKHDAR

Having worked alongside master chefs,

AWARD

Guillaume Brahimi and Dietmar Sawyere,

EXECUTIVE

Chef Alex took his heightened skills and

CHEF ALEX ENSOR

went on to receive his first Hat Award and feature in Australian Gourmet Pages.

Alila Jabal Akhdar is thrilled to welcome

Chef Alex has over the years maintained

the arrival of star-studded Chef, Alex

his image in the public eye by doing

Ensor, who will be bringing his culinary

various guest chef dinners around the

skills to the kitchen in Juniper restaurant

world and receiving coverage in food

as their new Executive Chef.

magazines and press reviews as well as

With over 20 years experience in many

some TV shows!

reputable establishments across the

“I am thoroughly excited to be starting at

southern hemisphere in Australia, New

Alila Jabal Akhdar Oman. It’s an amazing

Zealand and Jakarta, Chef Alex has made

opportunity to be working on top of the

a name for himself in the culinary world

world! I look forward to creating new

with his success and winning an exten-

menus with the fresh, local mountain

sive list of awards.

produce, to further elevate the culinary

Coming into Alila Jabal Akhdar right

experience which Alila Jabal Akhdar has

after his 2-year tenure at Alila Jakarta,

become famous for” commented Chef

Chef Alex started out his career back in

Alex Ensor. “I am proud to be on the Alila

1997 in New Zealand, his home country,

team and I am eager to showcase the

working at the Huka Lodge in Taupo and

artisanship which brand Alila is known

has since travelled and worked through

for in Oman and the rest of the world.”

Australia and Jakarta. He continued to build his career at award-winning restau-

For reservations, email:

rants such as Sydney’s Level 41 (winner

jabalakhdar@alilahotels.com OR call:

of 21 Best Restaurant Awards), Guillaume

+968 2534 4200 / +968 99104204

@ Bennelong (winner of three hats SMH

www.discoveryloyalty.com

ALILA JABAL AKHDAR IS THRILLED TO WELCOME THE ARRIVAL OF STAR-STUDDED CHEF, ALEX ENSOR

“I am proud to be on the Alila team and I am eager to showcase the artisanship which brand Alila is known for in Oman and the rest of the world.”

3 stars in Gourmet Traveler), Jakarta’s SHY fine-dining restaurant, Buddha Bar and wowed the well-heeled at Alila Jakarta.

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

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The Peliatan Ballroom, with its 162 sq m of flexible function space, and a ceiling height of 4 m, can be divided into two separate sound-proofed function areas each with its own entry door.

Who says meeting food has to be boring? Sens offer an inspired array of menu selections that are sure to impress, featuring regional and international specialties, and can custom tailor menus for you.

Each area can seat 100 people, banquet style, and 150 people, theater style.

When combined, the ballroom can accomodate 210 people seated banquet style and 300 people theater style, the largest in Ubud. Whereas the Sukma Boardroom provides exclusive meeting space for up to 14 people.

Sens team can also help you plan unique and unforgettable events, whether you’d like to transform a ballroom into a rainforest or set up a locally-inspired Amazing Race around Ubud.

The spacious pre-function area is ideal for coffee breaks, pre-dinner cocktails or product displays. All function spaces are equipped with modern audio visual equipment and high speed WiFi and internet access.

We take just as much pride in our accommodations. Comfortable and contemporary, rooms come with thoughtful touches like universal power points, 24 hour room service, free and fast WiFi and a host of complimentary amenities so you can be at your best. And of course, SenS Spa is perfect for unwinding during breaks.

Jl. Sukma, Banjar Tebesaya Desa Peliatan, P.O. Box 2828 , 80571 Ubud - Bali Phone : +62 361 849 3328 Fax : +62 361 849 3327 reservations.ubud@senshotelsresorts.com

HOT | NEWS

A SMALL SOAP FOR A BIG HOPE ANANTARA ULUWATU BALI RESORT

A

nantara Uluwatu Bali Resort is pleased to announce a collaboration with ROLE Foundation, a foundation that concentrate on stopping land-based waste from getting into the oceans and creating sustainable jobs to protect the livelihoods of coastal communities.

Every year in Bali 75 tons of soap are thrown away in hotels and villas which have only been used once or twice by guests and the numbers are growing while many people across the island have no access to basic hygiene products.

The team was moved by their programme “Soap For Hope” and acted immediately. Soap for Hope is actually the brainchild of Sealed Air Corp, a cleaning and sanitation solutions provider, and it aims to recycle lightly used hotel guest soap and distribute it to underprivileged families and communities in Asia, the Middle East and Africa.

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

This is a very good program for us to join as we can help the local community.

Children are getting sick because of poor hygiene resulting from a lack of access to soap and we used to throw away so much of it every day.

The project was first launched in 2003 in the UAE in collaboration with couple of hotels, and today it operates with over 50 hotels in 10 countries to divert soap from landfills and donate recycled soap to those who need it most.

When the soap arrive at the reprocessing center, the used hospitality soap is broken down, sanitized and reconstructed incorporating a range of organic fragrances such as lemongrass and jasmine. They then distribute the finished product to orphanages, the elderly and disadvantaged people in Bali for free and sell some of the soap in the foundation shop.

“This is a very good program for us to join as we can help the local community. Children are getting sick because of poor hygiene resulting from a lack of access to soap and we used to throw away so much of it every day.

During the month of November and December we manage to deliver 25 kg of soap.

Such actions are important and have a great impact on our team members as well as this program shines light on clever and useful recycling.

Bali relise heavily on tourism as source of income, so it is in the interest of local people to improve and preserve cleanliness throughout the island an it’s beaches,” explained Dimitri Delepierre, Executive Assistant Manager of Anantara Uluwatu Bali Resort.

The results are less solid waste, new skill sets and means of livelihood for local people and better sanitation in villages.

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

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HOT | DEALS

COME SMELL THE OMANI ROSES It offers guests the chance to get up close and personal with a guided tour through the Jabal Akhdar rose terraces – a truly spectacular sight.

CELEBRATE THE 2017 ROSE HARVEST AT ALILA JABAL AKHDAR

F

14

ebruary 2017 - This year, guests at Alila Jabal

Alila Jabal Akhdar is a design-forward hotel with 86 beautiful

Akhdar, will be able to celebrate the rose harvest

rooms and suites, seamlessly blending an eco-design of local

in Oman with a rose-inspired experience.

stone with traditional Omani architecture and stunning sur-

Every year, from the end of March until mid-

roundings. Vintage trunks decorate the rooms and the lobby is

May, the rugged, rocky mountain landscape of Jabal Akhdar

filled with abstract patterns of roses in a nod to the local

- the Green Mountain in Arabic - is transformed into a spec-

perfume production. Spa Alila is filled with an aroma that

tacular shade of pink.

is reminiscent of an

Lying in prize position,

old Oman, a mist of

overlooking the 7,000

oils

Damask roses

frankincense

cov-

grounded

in and

ering the mountain

juniper berry. There

range, is Alila Jabal

are seven treatment

Akhdar,

sits

rooms, a Vichy show-

2,500 meters above

which

er room, Jacuzzis and

sea-level and enjoys

an array of Asian-

stunning views over

inspired

the Al Hajar mountain

and excellent massag-

range.

es. On arrival guests

Throughout the rose

are greeted with a

season, guests can

refreshing rosewater

book a special two-

& elderflower spritzer.

night Rose Experience.

The hotel also offers a

treatments

It offers guests the chance to get up close and personal with

wealth of other experiences including the brand new Via Ferrata

a guided tour through the Jabal Akhdar rose terraces – a truly

experiences, a protected climbing route built to international

spectacular sight – and enjoy a soothing rose petal bath with

standards. With two different routes at Level 2 and Level 5 and

a glass of chilled sparkling rose wine upon their return to the

lead by expert Omani guides, it is a perfect adventure for thrill

resort. Finally, indulge in a specially concocted Spa Alila Roses

seekers of all levels.

treatment, which benefits from the medicinal properties of a

The two-night ROSES Experience starts from USD1,109 per cou-

naturally infused rose petal oil.

ple based on two sharing with daily dinner, bed and breakfast.

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

DISCOVERY PROGRAMME It also includes the guided tour of the Rose terraces, rose petal bath

About DISCOVERY programme

and bubbles and a Spa Alila signature Rose treatment per person. It

A memorable trip demands more than a comfortable stay. DISCOVERY,

is valid for stays from 15 March –13 May 2017 (Rose Season).

an award-winning global loyalty programme, provides nearly 10

For further information visit www.alilahotels.com/jabalakhdar

million members recognition and perks across 550 hotels, resorts, and palaces in 76 countries. Elite members have the opportunity to immerse themselves in local culture through Local Experiences, distinctive activities that capture an authentic taste of each destination. For more information visit www.discoveryloyalty.com

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

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HOT | TALKS

Five Ways Property Managers Can Cater to the Fitness-Minded Traveller Although adding a fitness centre to your hospitality property might fall under the category of “nice to have”, fitness spaces and offerings are becoming the industry standard. As an example, 84 percent of American hotels had a fitness centre in 2014. In addition, 53 percent of travellers always or often exercise when they’re on the road – That’s a large chunk of business you could be missing out on if you don’t have a gym or fitness facility. Having a fitness offering on your property can make the difference between a guest choosing your property or picking a competitor’s.

However, a staggering 55 percent of business travellers have walked out of a hotel gym due to facilities that did not meet their expectations, highlighting the importance of having a good fitness offering. To ensure that your guests remain satisfied customers, it’s important to invest in one that meets guests’ needs.

Here are a few easy-to-implement tips for budgets of any size that will help you attract fitness-minded travelers and keep them coming back to your hotel time and again.

IF IN DOUBT, ASK!

1.

GOES BEYOND THE FITNESS CENTRE FITNESS AS A WHOLE-BODY AFFAIR INVEST IN THE FUNDAMENTALS NO FITNESS ROOM? NO PROBLEM

If in doubt, ask! If you are thinking about adding a fitness facility to your property, take some time to do some research as part of the planning process. Go and visit gyms near your property – what do they offer, and what could you replicate in your facility?

See if you can do a casual workout session to truly measure the experience. Secondly, survey your guests and ask them what they’d like from an onsite gym, and critically, if they would use it. When it comes time to launch it, demonstrating that you listened to what your guests asked for will be worth its weight in customer service gold.

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

3.

Think of Fitness as a Whole-Body Affair Although most people associate fitness with running or lifting weights, health-minded travelers make whole-body health a priority.

You can take advantage of this mindset by adding valuable services like spa experi-

ences, private training sessions, and group classes to your fitness offerings. In some instances, it might even make sense to create a wellness-weekend package that offers your guests personal training, fitness classes, and a spa session. By offering these services alongside your regular fitness amenity, you have the opportunity to enhance your guests’ stay experience and increase your bottom line.

4.

Invest in the Fundamentals While it might seem like a great idea to invest in the trendiest equipment, it’s best to stick to tried-and-true gym equipment like dumbbells, treadmills, ellipticals, and stationary bicycles.

Most exercisers are already familiar with these pieces of equipment, so it makes it easier for them to recreate their regular workout on the road. More importantly, when you decide to invest in equipment, try to buy commercial-grade pieces with a service plan whenever possible. Even though it might cost more money up front, investing in high-quality equipment will ultimately keep guests satisfied – commercial-grade products last longer and a service plan ensures that if a problem arises, it can be fixed immediately

2.

Remember That Fitness Goes Beyond the Fitness Centre.

5.

No Fitness Room? No Problem If you don’t have the option to add a fitness amenity to your space, there are still ways that you can attract the health-minded traveller. Think about partnering with a local gym

Maintaining a healthy lifestyle goes beyond

that’s close to your property to make their

the fitness room. In order to keep fit travellers

space available to guests, or make in-room fitness equipment (think

loyal to your establishment, you should make

small dumb bells, on-demand exercise videos, jump ropes, and yoga

it easier for travellers to maintain both their

mats) available to guests. Also be sure that your front desk staff

fitness levels and their diets. Make sure that your property’s dining

is aware of local studios, walking and running trails, and fitness

options (both in-room, at the breakfast bar, and in the hotel restau-

options so that they can help guests find their fitness fix.

rant) have healthy offerings so that fit travellers can keep up with

More and more people are trying to live healthy and active lives,

healthy eating.

and you can play a role in helping them do that. By making fitness a priority in your establishment, you’ll likely see an increase in new business, customer loyalty, and overall guest satisfaction.

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

17

HOT | BUSINESS

Meliá Hotels International Marks Entry into Bangkok MELIÁ BANGKOK SLATED TO OPEN IN 2022

M

eliá Hotels International Marks Entry into Bangkok with Signing of Meliá Bangkok Slated to open in 2022, Meliá Bangkok underscores the Group’s focus on strengthening its international presence

Meliá Hotels International, Spain’s leading hotel group, announced the signing of Meliá Bangkok, marking the group’s first property in Bangkok and secondoverall in the country.Meliá Bangkok forms part of Meliá’s strategic focus on international growth – one that has made Meliá the first Spanish hotel group to open hotels in markets, such as China, the U.S. and the U.A.E. The new agreementwith Asset World (TCCAW), a member of TCC Group, one of the largest business conglomerates in Thailand, provides a significant boost to Meliá Hotels International’s growth and expansion in Asia. Meliá Bangkok, located in the vibrant Sukhumvit district, is another milestone in Meliá Hotels International’s long-term partnership with TCC Group, which spans many years and one that has been built on mutual respect and trust, and a shared concept of hospitality.

“It gives us great confidence to partner with Asset World to launch the Meliá Hotels & Resorts brand in a thriving destination such as Bangkok,” said Bernardo Cabot Estarellas, Senior Vice President Asia Pacific of Meliá Hotels International.

He added, “Our growth strategy must be accompanied with major local partners who share our vision, philosophy and culture – even more so when we’re entering the second most visited country in Southeast Asia. I believe Meliá Hotels International’s impeccable track record of 60 years in hotel management and Spanish service culture will stand us in good stead to achieve growth while delivering an unmatched guest experience.”

Nishant Grover, Chief Operating Officer of Asset World said, “We are delighted to widen our relationship with Meliá Hotels International, with the addition of this third property. We stand committed to bringing best of hospitality to Thailand and firmly believe that Meliá Bangkok would further our vision of creating unique product and service offerings for our guests.”

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

Managed under the Meliá Hotels & Resorts brand, the brand-new, upscale hotel will bolster the group’s already strong portfolio of urban resorts around the world. Meliá Bangkok will feature a total of 315 luxurious guest accommodations, and offer exceptional F&B outlets, spa amenities, a fitness center and meeting facilities, complementing the mixeduse development of retail and office space.

With a central location in the heart of Sukhumvit plied by thoroughfares of the city, and 30 minutes from Suvarnabhumi International Airport, Meliá Bangkok will grant guests easy access to Bangkok Mall, an ultra modern complex housing entertainment (including two theme parks), commercial, residential and office spac-

Gran Meliá, Meliá Hotels & Resorts,

es; Terminal 21; and Benjasiri Park.

Paradisus Resorts, ME by Meliá,

Meliá Hotels International’s

INNSIDE by Meliá, Tryp by Wyndham

long-term partnership with

Meliá Hotels & Resorts, the most international

and Sol Hotels. The strategic focus on international growth has

TCC Group

brand of the group, has 126 properties worldwide and over 30 years of presence in Asia;

allowed Meliá Hotels International

and Meliá Bangkok is yet another reaffirmation

to be the first Spanish hotel com-

of the group’s commitment to the region. The

pany with presence in key markets

brand is highly valued by travellers worldwide

such as China, the Arabian Gulf and

and characterized by the personalized experi-

the US, as well as maintaining its

ences provided through the Passion for Service

leadership in traditional markets

culture. In 2016 Meliá Hotels International

such as Europe, Latin America and

celebrates its 60th Anniversary and maintains

the Caribbean. Its high degree of

its robust momentum in Asia, where the group

globalization, a diversified busi-

will double its portfolio of new hotels by 2020:

ness model, the consistent growth

At present there are 13 hotels open and anoth-

plan supported by strategic alli-

er 21 hotels in the pipeline; Meliá Bangkok

ances with major investors and its

brings the total number of properties in the

commitment to responsible tourism

region to 35.

are the major strengths of Meliá Hotels International, being the

About Meliá Hotels International

Spanish Hotel leader in Corporate

Founded in 1956 in Palma de Mallorca (Spain),

Reputation (Merco Ranking) and

Meliá Hotels International is one of the largest

one of the most attractive to work

hotel companies worldwide as well as the

worldwide.

absolute leader within the Spanish market,

www.meliahotelsinternational.com

with more than 375 hotels (current portfolio

Email: icha@bwcomms.com

and pipeline) throughout more than 43 coun-

Featuring 315 luxurious guest accommodations, and offer exceptional F&B outlets, spa amenities, a fitness center and meeting facilities, complementing the mixed-use development of retail and office space. ”

tries and four continents under the brands:

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

19

turing ea F

JAKARTA INTERNATIONAL EXPO KEMAYORAN, INDONESIA

5 – 8 April 2017

Incorporating:

The 14th International Hotel, Catering Equipment, Food & Drink Exhibition

The 15th International Retail Technology, Equipment, Display and Storage Exhibition

SUPPORTING ORGANISATIONS

Ministry of Tourism, Republic of Indonesia

Indonesian Food & Beverages Association

Association of Culinary Professionals

ORGANISED BY

Specialty Coffee Association of Indonesia

Indonesian Cold Chain Association

Indonesian Retail Merchants Association

The Indonesian Fishery Products Processing & Marketing Association

Indonesian Packaging Association

Pre-register your visit online at

MANDARIN ORIENTAL, TOKYO WINS IN THREE CATEGORIES AT 2017 TRIPADVISOR TRAVELLERS’ CHOICE AWARDS FOR HOTELS

Hong Kong, 9 February 2017 – Mandarin Oriental, Tokyo has been recognized as the best hotel in Japan in three categories at the TripAdvisor Travellers’ Choice™ Awards. The hotel was ranked first in Japan in the Top Hotels, Luxury and Best Service classifications in the travel site’s list of Best Hotels 2017 announced in January. Never before has a Japanese hotel topped these three categories at one time since the awards began fifteen years ago.

TripAdvisor presents awards based on the millions of travellers’ reviews and opinions posted on the site. It has nine categories of hotel award: Top Hotels, Luxury, Bargain, Small, Best Service, B&Bs and Inns, Romance, Family and Hall of Fame. A hotel must show it offers remarkable value, service and quality to win an award.

“Mandarin Oriental, Tokyo is absolutely delighted to have received these accolades, which are a tremendous affirmation of our team’s dedication to providing the very best in hospitality for our guests. These awards are very encouraging for the entire hotel team and we are deeply appreciative,” said Paul Jones, General Manager at Mandarin Oriental, Tokyo.

Visit www.mandarinoriental.com to book one of the hotel’s luxurious room packages, and find out why Mandarin Oriental, Tokyo has been voted the Top Hotel in Japan. For room reservations and enquiries, please call +81 (0) 3 3270 8800, or email: motyo-reservations@mohg.com

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

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9 - 12 AUGUST 2017 GrandCity, Surabaya - Indonesia

EASTFOOD INDONESIA EXPO 2017 The 9th International Exhibition on Food & Beverage Products, Ingredients, Technology and Services

DISCOVER MORE

EASTFOODINDONESIA.COM

Exhibition Organizer

KRISTA EXHIBITIONS. PT. Kristamedia Pratama.

Jalan Blandongan No. 28d/g. Jakarta 11220. Indonesia.

Phone +62 21 6345861, 6345862, 6334581, 6345002.

Fax +62 21 6340140, 6342113.

Email : info@kristamedia.com Website : www.kristamedia.com

EAST FOOD INDONESIA 2017 The Focused Platform For International Food & Beverage Exhibition In Surabaya

Supporting Associations

Supporting Ministry

Kementerian Perindustrian REPUBLIK INDONESIA

APTINDO

Asosisasi Produsen tepung Terigu Indonesia

DONT MISS THINGS ALL the GOOD

HOTELIER INDONESIA www.hotelier-indonesia.com

NEWS

EVENTS

JOBS

Hard Rock International Announces Hard Rock Hotel Shenzhen Hotelier Indonesia Magazine - Business, Hot News, Opening, Shenzen Hotelier Indonesia - Hard Rock International Announces Launch of Hard Rock Hotel Shenzhen Brand Slated To Open First Mainland China Property In Summer 2017 SHENZHEN, CHINA, February 15, 2017 – Hard Rock Hotels announces the launch of its first hotel in China, Hard Rock Hotel Shenzhen. Slated to open in summer 2017, the new Hard Rock property will offer a luxury stay for modern travelers who are seeking a reprieve from traditional accommodations.

Blending pop culture and premium hospitality, Hard Rock Hotel Shenzhen promises a host of world-class leisure, dining and entertainment options and the thread that unites them all – music.

Destined to become a new landmark in the Guangdong region, Hard Rock Hotel Shenzhen will continue the brand’s tradition of presenting memorable moments through music. Whether a guest prefers rap, pop, reggae or R&B, travelers can experience an unparalleled music amenity program –

24

The Sound of Your Stay - offering complimentary in-room Fender guitars and DJ-equipment.

Hard Rock Hotel Shenzhen will also feature more than 1,000 square meters of event and meeting facilities.

Throughout the property, guests will enjoy rare and valuable memorabilia on display. Carefully chosen from Hard Rock’s world-famous, 80,000+ piece collection, each prized piece celebrates legendary music icons from around the world.

“We are proud to bring the Hard Rock Hotel experience to Mainland China where consumers are equally passionate about music and travel,” said Peter Wynne, Area Vice President of Operations - Asia Pacific Hotels, Hard Rock Hotels.

The 258 rooms and suites feature a creative mix of music-inspired décor and modern Chinese elements. A range of high-end accommodations, including Studio Suites, Rock Royalty Studio Suites and Rock Star Suite®, provide the ultimate all-access pass to a luxury VIP experience, as well as stunning views of the surrounding area

“While Hard Rock Hotel Shenzhen will offer a one-of-a-kind luxury experience, guests can expect the same music-centered fun as other Hard Rock Hotels around the world. As our brand has proven over the years, nothing is more universal than a love of music and having a great time.”

While music soothes the soul, food satisfies the senses and Hard Rock Hotel Shenzhen will boast a variety of dining destinations.

Travelers can choose from the signature Hard Rock Cafe, a rooftop restaurant and pool bar, The Cake Shop, GMT+8 Lobby Lounge or browse the all-day offerings at Sessions.

Other facilities include the Body Rock® fitness center, Rock Shop®, and Roxity Kids’ Club for budding little rockstars.

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

Located in the famed Mission Hills Centreville, Hard Rock Hotel Shenzhen offers convenient access to the world’s number one golf course and close proximity to an extensive range of leisure, wellness and entertainment offerings. Hard Rock Hotel is located 45 minutes from Shenzhen Bao’An International Airport and 35 minutes from the city center.

HOT | TECH

AUTOMATION AND THE HOSPITALITY INDUSTRY

By David Topolewski, CEO of Qooco

Given the high costs and manpower shortages experienced in

The end of the accountant? – Hotel accounts departments are

the hospitality sector in general, automation and hospitality

also ripe for automation. Dozens of employees are hired to pro-

are two words rarely used in the same sentence. Other indus-

cess the hundreds of invoices, claims and bills that run through

tries have embraced automation, manufacturing has massively

the hotel on a daily basis. This often requires little more than

increased its productivity thanks to machines, and Robotics Pro-

checking the invoice, copy-pasting data, transferring informa-

cess Automation (RPA) led by companies such as UiPath promi-

tion – rules based, repetitive tasks. Robotics Process Automation

ses to replace the repetitive, rules-based tasks present in many

(RPA) is software that uses computer systems exactly as a human

financial institutions, yet local hotels seem to be free of such te-

does – via the user interface (e.g. Windows). Highly accurate, and

chnology, despite the presence of many repetitive, rules-based

never making mistakes, RPA does the monotonous tasks that hu-

jobs.

mans simply are not designed to do, and can significantly redu-

This could be about to change the back-end of our hotels.

ce cost and improve efficiency for (often cash-strapped) hotels.

Here are three areas in which automation could transform the

Counting the cost – Technology can now detect physical items

makeup of hotels:

too. SAP software allows Airline-service crews to scan the num-

The robot housekeeper – A few years ago, researchers at the Uni-

ber of paper cups they bring into an airplane. Hotels still em-

versity of Berkeley introduced us to Brett, a robot that could pick

ploy people to conduct inventory checks on a daily basis for

up and fold towels, (see video here), taking about 24 ½ minutes

everything from the amount of shampoo and soap to cans of

for each towel. While this may seem slow, to the point of ridicule,

tomatoes and bottles of olive oil. Counting and recounting stock

the fact that a robot is able to detect, scan and manipulate a ‘soft’

takes hours, and is the kind of mundane

object is impressive. Fast forward a few years, and the robot is

While technology has been added to the front-of-house in an

now able to connect Lego pieces, hang shirts on a hanger and fix

effort to make the guest experience more efficient and smoo-

a toy. Still no human, but robots are getting better, slowly, and

ther, it seems that back-of-house is too often neglected. From

it may not be long before they are employed to assist current

RPA to robot housekeepers, hotels will soon have the ability to

housekeepers

create some real cost savings for the hotel of the future.

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

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HOT | SOLUTIONS

nSight for IDeaS™ Help Indonesian Hoteliers Drive More Profitable Bookings

First-to-market revenue management solution provides exclusive access to travel intelligence and online demand data to give hoteliers an unseen competitive advantage

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

nSight for IDeaS™ to Help Indonesian Hoteliers Drive More Profitable Bookings

Jakarta – February, 2017 – IDeaS Revenue Solutions and nSight Travel Intelligence have teamed up to offer Indonesian hoteliers a new experience in revenue management that allows managers to “futurecast” inventory demand based on a rich set of data points never before available on a single technology platform.

With access to both nSight’s predictive consumer shopping intelligence data and IDeaS’ advanced revenue management solutions, Indonesian hoteliers can now have exclusive access to the most advanced demand-intelligence solution on the market to increase bookings and drive better revenue.

Hoteliers have previously been limited to high-level booking data and lost business data for only brand.com when building demand forecasts. With nSight for IDeaS, hoteliers now have access to aggregated data from more than five thousand online travel sites, giving them much deeper and more cohesive insights on consumer behavior across all relevant online and offline booking channels.

“The ability to integrate never-before-accessible information – such as relationships between intent to book and pricing – will elevate a hotel’s demand forecast and ultimately its revenue opportunities,” said Sanjay Nagalia, chief operating officer for IDeaS. “Our partnership with nSight is the first solution to truly bridge two profit-focused functions. By bringing revenue management and marketing closer together, we’re giving our clients an exclusive advantage over the competition.”

Rich, Real-Time Data Drives Revenue nSight for IDeaS goes beyond traditional data sources like brand.com regrets and denials data. Instead it utilizes real-time, relevant and forward-looking demand intelligence from online travel agents and travel websites to provide powerful data that can be used to more accurately apply profit-generating pricing strategies.

“The sheer amount of data available can be overwhelming and ‘big data’ has become code for ‘lots of work’. We are changing all that with nSight for IDeaS,” said Rich Maradik, founder and CEO for nSight. “The simplicity in which hoteliers can now access and leverage large volumes of data is something the market has never seen before.

By combining data from the hotel’s RMS with predictive data, and offering it through an intuitive dashboard, we help revenue and marketing teams simplify and focus on proven revenue-generating priorities.”

About nSight nSight combines the world’s largest view of consumer shopping data with predictive marketing and revenue management solutions to deliver more guests to your hotel and visitors to your destination.

Only nSight aggregates more than 85 million travel consumer shops and bookings daily across over 5,000 third-party travel websites. Understanding consumer shopping behavior, rate impact and future market demand enables better marketing and revenue management decisions.

Follow nSight on Twitter, Facebook and LinkedIn. For more information, visit www.nsightfortravel.com.

About IDeaS With more than one million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software solutions and advisory services. Powered by SAS® and more than 25 years of experience, IDeaS proudly supports more than 7,000 clients in 94 countries and is relentless about providing hoteliers more insightful ways to manage the data behind hotel pricing.

IDeaS empowers its clients to build and maintain revenue management cultures—from single entities to world-renowned estates—by focusing on a simple promise: Driving Better Revenue.

IDeaS has the knowledge, expertise and maturity to build upon proven revenue management principles with next-generation analytics for more user-friendly, insightful and profitable revenue opportunities—not just for rooms, but across the entire hotel enterprise. For more information, visit www.ideas.com.

Integrate never-before-accessible information The information hotels can leverage using nSight for IDeaS can offer a distinct competitive advantage for pricing rooms, personalizing marketing efforts and aligning the overall consumer experience across channels.

It effectively narrows the disconnect between revenue management and marketing teams by delivering insights relevant to both functions. nSight for IDeaS enables the two disciplines to collaborate with confidence, more accurately understand guests, and better target and track marketing campaigns. These well-aligned goals, in turn, allow hotels to maximize direct bookings and drive profitability.

“ HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

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HOT | PLATE

QUILA A JOURNEY OF MULTI-SENSORY GASTRONOMY AT ALILA VILLAS ULUWATU

The newly unveiled QUILA dining room at Alila Villas Uluwatu, Bali offers an exclusive journey of gastronomy where every bite is exquisite and loaded with multi-sensory surprises. The name QUILA combines ‘qui’, which stands for ‘he who transforms’, with Alila, and aptly reflects the transformative dining experience presented within its exclusive setting.

The imaginative use of sound, texture and aroma add other dimensions of sensory stimulation, along with carefully considered wine pairings that elevate the sense of absolute satiation. This exclusive dining experience is limited to a maximum of 10 guests each night within QUILA’s intimate five-table indoor setting.

Diners seeking a culinary thrill are taken on an exhilarating ride for all the senses in a daily-changing dinner menu comprising a variety of different plates, artfully tailored by Executive Chef Marc Lorés Panadés. Each plate is perfectly sized to deliver a powerful punch, a flavoursome bite, or a provocative palate.

Dietary requirements and preferences can be shared with Chef Marc in advance, who will tailor them into each diner’s personalised gastronomic journey. At QUILA, embrace your sense of adventure. Surrender to the unexpected. Savour the surprise…

Reflecting Chef Marc’s philosophy of “getting to the root of every single product, by getting as local, organic and sustainable as possible”, the menu of mainly Mediterranean-inspired creations combines fresh seasonal local produce with modern cooking techniques, styled in uniquely different and playful ways.

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For more information or reservations, please contact us at +62 361 848 2166 OR email: uluwatu@alilahotels.com

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

“ Sparkling & Colourful Night” ANNUAL CORPORATE GATHERING EVENT AT THE EXECUTIVE LOUNGE (23RD FLOOR) OF MENARA PENINSULA HOTEL (MPH), JAKARTA.

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

CORPORATE GATHERING

Menara Peninsula Hotel

“ Sparkling & Colourful Night”

Executive Lounge was transformed into

The guests were taken on hotel tour to

13 January 2017 @MPH Executive Lounge

a cozy and glowing lounge with fantas-

see the newly renovated Executive Club

tic DJ table in the corner and various of

Floors. Starting from Executive Club

Jakarta, January 13th,2017. Menara Pe-

food-stalls. There was also photobooth

Room, then the Club Studio, Club Junior,

ninsula Hotel Jakarta open the New Year

available for guests to take photos using

and Peninsula Suite rooms.

by holding an Annual Corporate Gathe-

the masks provided as the accessories.

ring event at the Executive Lounge (23rd

On that occasion, GM of Menara Penin-

Floor) of Menara Peninsula Hotel (MPH),

The event was started at 6.30pm and

sula Hotel also announced the plan of re-

Jakarta.

opened by the MC, then continued with

novating their function rooms, the KAFE

the welcoming speech by Djulkarnain,

COLEMAN main restaurant, and 15 floors

This annual event was made to honor

General Manager of Menara Peninsula

regular guest rooms. “We really believe

MPH loyal corporate clients all around

Hotel. Muhammad Haris Rysman Kevin,

when it’s finished, this will one of the

Jakarta. Approximately 150 guests at-

the Director of Sales also joined on the

great accommodations you want to ex-

tended to this event wore smart casual,

main stage, followed by the introduction

perience when you’re in Jakarta.” Djulkar-

bright costumes and bring the concept

of Sales & Marketing team.

nain added.

“It’s always a good time,” said Kevin. “We

MENARA PENINSULA HOTEL

love our customers and it’s fun to be whe-

Jalan Letjend. S. Parman Kav.78

Djulkarnain, General Manager of Menara

re everyone gets to know each other be-

Jakarta Barat 11410

Peninsula Hotel said, “This event is held as

yond work on this type of occasion.”

Phone. 021 5350888

of masquerade party according to the theme.

a token of appreciation to the company

Fax. 021 5359838

and in order to close synergy and coope-

The guests were then entertained with

ration that has existed very well in 2016

magic performance by DJ & violin, ga-

and will continue in 2017. This year, we

mes, door prizes, and grand prizes of

brought something different by choo-

3D2N Stay in YTC Peninsula.Excelsior

sing “Sparkling & Colourful Night” as the

Hotel Singapore, 3D2N stay in SINTESA

event’s theme to represent the ultimate

Jimbaran - Bali, and three smartphones

excitement and glamour.”

for the TOP FIVE PRODUCERS in 2016.

www.menarapeninsula.com

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

The design architects of the project are the Colorado-based firm, [au] workshop who envision the design as a modern, vertical urban resort epitomizing the Hawaiian tradition of the “lanai” with its seamless indoor-outdoor sense of place.

MANDARIN ORIENTAL TO OPEN

LUXURY HOTEL AND RESIDENCES IN HONOLULU, HAWAII

Hong Kong, 7 February 2017 – Mandarin Oriental Hotel Group has announced its intention to open a new luxury hotel and branded residences in Honolulu on the Hawaiian island of Oahu. The project, which has a target opening date in early 2020, will enable Mandarin Oriental to introduce its hospitality to this important tourism and business destination.

Mandarin Oriental, Honolulu will be the anchor of Mana`olana Place, a 36-story mixed-use tower with gardens and public plazas, currently being developed by Los Angeles-based Salem Partners. Located in the heart of the Ala Moana district, the hotel is a short walk to Waikiki Beach and Ala Moana Beach. It will also be adjacent to the Hawaii Convention Center and the Ala Moana Center.

The hotel’s 125 contemporary guestrooms and suites will be designed to reflect the Hawaiian culture, together with features inspired by Mandarin Oriental’s oriental heritage. The Group will also manage 107 Residences at Mandarin Oriental, located on the Mana’olana tower’s upper floors, which will provide some of the most luxurious private homes on the island.

Mandarin Oriental, Honolulu will feature a rooftop restaurant and bar with landscaped outdoor terraces, providing views of Diamond Head, Ala Moana Beach and Downtown Honolulu.

There will also be a lobby lounge, an all-day dining restaurant and extensive banqueting and meeting spaces with views over the surrounding terraces and gardens.

In keeping with the Group’s wellness concepts, a Spa at Mandarin Oriental will offer holistic rejuvenation and relaxation with eight treatment rooms. Further leisure options include a comprehensive fitness centre and an outdoor swimming pool.

The design architects of the project are the Colorado-based firm, [au]workshop who envision the design as a modern, vertical urban resort epitomizing the Hawaiian tradition of the “lanai” with its seamless indoor-outdoor sense of place.

“We are delighted with this opportunity to open a hotel in Honolulu and look forward to bringing Mandarin Oriental’s legendary hospitality back to Hawaii,” said James Riley, Group Chief Executive of Mandarin Oriental. “This new development will be a welcome addition to the brand’s expansion around the world,” he added.

Honolulu is Hawaii’s political and economic centre, and is home to iconic destinations such as Waikiki Beach, Pearl Harbour and Diamond Head. As the state’s capital, Honolulu is the most populous city in Hawaii and serves as the primary entry point to the islands’ tourism industry and a major gateway to the United States and Asia-Pacific.

About Salem Partners Founded in 1997, Salem Partners is a leading investment bank, real estate development and wealth management firm. Salem’s investment bankers have completed transactions in media and entertainment, healthcare and life sciences, aerospace and defense, and real estate industries. The wealth management division provides customized investment and family office services to clients who prize topflight expertise combined with in-depth relationships. Real estate development is headed by industry veterans experienced in all segments of the built environment.

“We are proud to bring the award-winning Mandarin Oriental brand to Honolulu,” said James Ratkovich of Salem Partners.

“Mandarin Oriental, Honolulu will set a new standard for luxury service in the islands and will offer a preferred choice to travellers and potential homeowners who desire the finest accommodation,” he added.

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HOT | ZONE

A M A R R A K NDA A K CE

DEN

RO

IFF F

5

34

OM

RO BED

GR

CL AND

ESI NT R

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

stomile a e brat room cele o t -Bed e 5 l c r r i u c rger at o ner ary or la f s ur in r o d e y e v e nni sign geInvit or a e. De g to y c n a i n l d l e d irth trave Resi th a ne b ont ilies r F m lf wi f a f a f i l h C d r n e d bett ds a nce Gran erie frien your p f x s o e s , e ps mpr pare top grou uly i com r t cliff d n o e t o h t y r e ,o ay b from ther etaw sula g n i c i n e w’. ant kit P s Ro ’ u rom e B r i led ona s fab ‘Billi s ’ a Bali’ r a and of K e g d e

POST YOUR NEXT HOSPITALITY RECRUITMENT HERE FOR FREE

www.jobs.hotelier-indonesia.com

HOT | ZONE

Karma Kandara Accommodation Featured: 5 BEDROOM GRAND CLIFF FRONT RESIDENCE Package Rate : USD 7196++/ IDR 93.550.000++ Inclusions: •

Daily a la carte breakfast

•

Deluxe fruit basket

•

Exclusive in-villa BBQ max for 10 pax with private chef and waiter

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

•

Private in-villa cocktail for Max. 10 pax

•

Yoga Class for max 10 pax

Terms and Conditions: •

Minimal Stay 2 nights

•

Validity April 2017 – March 2018

•

Booked Period Immediately – 31 March 2018

•

Stay Period 1 April 2017 – 31 March 2018

High Season (15 July – 31 August): at USD 100++ per night Peak Season (28 – 31 Dec 2016): at USD 250++ per night Room description Invite your inner circle to celebrate a milestone birthday or anniversary at our 5-Bedroom Grand Cliff Front Residence. Designed for larger groups of friends and families travelling together, or to truly impress your better half with a romantic getaway beyond compare, experience Bali’s fabled Bukit Peninsula from the cliff top edge of Kandara’s ‘Billionaire’s Row’. Spend your days admiring the dazzling ocean view from two exclusive swimming pools and your nights in the soothing private Jacuzzi beneath the stars. This six-star destination villa invites you to experience Karma’s iconic jet-set lifestyle with a home cinema, in-villa spa, workout gym, relaxing sauna, gourmet kitchen and luxury interiors.

•

Villa Amenities

•

2nd bathroom

•

Air conditioned

•

Alarm Clock

•

Balcony

•

Barbeque

•

Bath

•

Bathrobes Provided

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HOT | ZONE

Spend your days admiring the dazzling ocean view from two exclusive swimming pools and your nights in the soothing private Jacuzzi beneath the stars. This six-star destination villa invites you to experience Karma’s iconic jet-set lifestyle with a home cinema,in-villa spa, workout gym, relaxing sauna, gourmet kitchen and luxury interiors.

38

•

Cable/Satellite TV

•

Kitchen

•

Room Service

•

CD Player

•

Kitchenette

•

Sofa Bed

•

Dishwasher

•

Laundry Facilities

•

Stairs

•

Cots Available

•

Linen and Towels Provided

•

Telephone

•

DVD Player

•

Microwave

•

Television

•

Hairdryer

•

Non-Smoking

•

Toaster

•

Iron/Ironing board

•

Queen bed

•

Tea/Coffee Making

•

King Bed

•

Rollaway Beds Available

•

Views

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

•

Wireless Internet

•

Outdoor Setting

•

Room Safe

•

Desk

•

Verandah

•

Jacuzzi

•

Free In-House Movies

•

2 Queen Beds

•

Linen Provided

•

iPod Dock

•

2 Double Beds

•

Fridge - Fullsize

•

Complimentary fruit basket

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

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HOT | ZONE

BRIEF & STYLE Set on a spectacular limestone cliff top high above the Indian Ocean, Karma Kandara is comprised of 54 private pool villas of 1 – 5 bedrooms. Each boasts private pool, en-suites and spacious living, kitchen and dining areas with top of the line appliances, sleek contemporary furnishings and traditional artworks.

The resort’s award-winning amenities include gymnasium, signature ‘K’ main infinity pool, library and meeting facilities, 24-hour reception and in-villa

Karma Kandara is comprised of 54 private pool villas of 1 – 5 bedrooms. Each boasts private pool, en-suites and spacious living, kitchen and dining areas with top of the line appliances, sleek contemporary furnishings and traditional artworks.

dining. Destination restaurant di Mare, a post-modern pavilion serving Mediterranean cuisine with a Pan-pacific twist, overlooks the Indian Ocean with after-hours hotspot, Temple Lounge, just a few steps above. Accessed via an innovative, cliff-side hill tram, Karma Beach Bali is a bamboo folly set on a white beach lapped by a cerulean lagoon, where guests enjoy custom

Inside

Their generous size makes them ideal

cocktails and Mediterranean flavours.

The resort offers spacious villas, such

for families, friends and groups who

as the grand luxury cliff front residen-

can enjoy the pleasures of a

ces, which are the preferred Bali

palatial private villa experience com-

Karma Spa brings together sublime

plete with pool

cliff-hanging spa shacks

where

body workers and visiting

masters

perform healing

courtyard,

“Karma Spa brings together sublime cliff-hanging spa shacks where body workers and visiting masters perform healing rituals and massages”

drooms

with

en-suite

ba-

throoms, audiovisual systems and

rituals and massages. The resort also offers a dedica-

accommodation for the region’s who’s

fully equipped kitchens within the

ted Kid’s Club.

who.

context of a full service 5-star luxury boutique resort.

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be-

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

Renowned as the region’s premier spot for weddings, private events and unique corporate gatherings, Karma Kandara’s culinary team is on hand to customize sumptuous canapés, hand-rolled sushi and freshly grilled seafood straight from the Indian Ocean.

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

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HOT | NEWS HOT | ZONE

Outside The resort is a contemporary elaboration on the classical Balinese garden compound design, with pavilions thoughtfully centered about an elegant pool courtyard.

Superior building quality is matched by contemporary minimalist interiors, featuring plush furnishings and carefully selected traditional artworks.

Things to do Garuda Wisnu Kencana (15 minutes away) offers a view of one of Bali’s most breath-taking monuments.

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

with its awe-inspiring architecture and panoramic ocean views. Paired with a fine selection of rich merlots and subtle pinot noirs, the chef serves up a bevy of signature dishes including Wagyu Tenderloin drizzled in truffle sauce and complemented by creamed foraged mushrooms. di Mare is also a fabulous destination to enjoy Sunday Brunch from 11AM to 3PM. Synonymous with beachfront glamour, Karma Beach Bali lures discerning connoisseurs from across the globe to enjoy Karma Kandara’s exclusive white sand beach cove.

Accessible via the resort’s private cliff-side

Classic attractions, fantasy experiences and

Food and wine

modern technology blend together as you

Karma

three

inclinator, guests are welcome to enjoy uni-

explore this unique cultural park. Uluwatu

world-class restaurants and five-star

que events throughout the week including

Temple (10 minutes away), known as Pura

amenities that appeal to guests of

Monday Night Movies beneath the stars

Luhur Uluwatu. It is one of the must-see

all ages. Afternoon tea aficionados

and international music concerts comple-

temples in Bali and sits on the south-wes-

are invited to enjoy Cliff Tea at The

mented by custom Karma Signature Cock-

tern edge of a limestone cliff that is su-

Temple Lounge, served daily from

tails and light bites to share.

rrounded by a forest, home to hordes of

3PM to 5PM. Served with a glass of

grey long-tailed macaques.

sparkling wine and international tea

Weddings & Events

Kecak ‘Fire Dance’ (10 minutes away). Loca-

offerings, Temple Lounge’s delicious

Renowned as the region’s premier spot for

ted at Uluwatu Temple, The Kecak Dance,

menu pampers guests with a variety

weddings, private events and unique cor-

also frequently dubbed ‘the monkey chant’

of classic English light bites, inclu-

porate gatherings, Karma Kandara’s culi-

or the ‘fire dance’, due to its use of a tall

ding freshly cut sandwiches paired

nary team is on hand to customize sump-

fire torch as its centerpiece, is one of the

with delectable cakes and pastries.

tuous canapés, hand-rolled sushi and

most captivating and famed dance perfor-

The Temple Lounge is also the pla-

freshly grilled seafood straight from the

mances in Bali.

ce to be for daily happy hour, where

Indian Ocean. Guests may choose from one

guests are treated like royalty from

of the resort’s expansive private pool villas

Location

6PM to 7PM with complimentary ca-

for an intimate event shared with their in-

Karma Kandara is situated at the edge of

napés, exquisite cocktails and wine

ner circle, or for a VIP event that will surely

a dramatic clifftop, perched along Bali’s

and beer specials.

land in the society pages, a sunset wedding

Kandara

provides

at Karma Beach Bali is recommended for

famous ‘Billionaire’s Row’. It is located 30 minutes away from Ngurah Rai Internatio-

There’s nothing quite like kick-star-

brides and grooms who wish to make the

nal Airport.

ting the weekend with Friday Steak

ultimate romantic statement.

& Wine Night at di Mare restaurant

www.karmagroup.com

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

43

HOT | REPORTS

Hotel & Branded Residences BALI

February 2017

44

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

Bali

Hotel & Branded Residences

HOTEL & BRANDED RESIDENCES UPDATE Quantity over quality: be careful what you wish for.

After a very challenging 2015 for Bali, occupancy was up by more than 4% in 2016 bringing a whiff of fresh air and hope… but at what cost?

Hotels’ enjoyment of solid occupancy across categories (excluding luxury) was driven by increasing foreign direct arrivals, a slowing in new hotel openings and a further slashing of rates. With the Thai government banning ‘zerodollar tours’ this has been an opportunity for Bali to swoop in and attract these poor yielding groups to fill rooms. With the government’s ambitious arrivals targets, it is foreseeable that the volume of such tourists is likely to increase but the long term benefits to the destination are arguable. Rates will continue to decline, Bali’s infrastructure will continue to be stressed and higher yielding more discerning guests may be turned off. It is a tight rope that is being walked with a quantity over quality policy.

With the explosion in budget accommodation, private villa rentals and huge numbers of new rooms in all hotel categories in the last 5 years it is easy to see how volume bums in beds relieves immediate mortgage pressures for hotel owners. However, hotel ownership and destination management is not a short term game. Nurturing a destination, the maintenance of infrastructure and the development of long term sustainable development goals are essential to ensure Bali continues attracting people from all corners of the globe and across all rate categories.

BALI TOURISM ARRIVALS 2015 recap: domestic market up 12% y-o-y to around 7.1 million and foreign arrivals also up 6% y-o-y to 4 million bringing the total to over 11 million for the first time.

Foreign arrivals surged year end 2016 up by a significant 23% to 4.9 million. This was helped by the lack of political and natural hiccups, visa-free access ramping up and more direct flights to Bali which smashed the 4.2 million arrivals’ target for 2016.

Source : BPS Indonesia

With Indonesia’s central administration continuing their efforts to attract more foreign arrivals, the government boosted the Ministry of Tourism’s budget from IDR 300 billion in 2015 to IDR 6.1 trillion in 2016. It is understood that around 80% of the budget was allocated for tourism promotion, and partly to finance tourism campaigns abroad.

Indonesia’s leisure tourism is still largely concentrated on the island of Bali, which attracted more than 30% of foreign tourist arrivals in 2015. In 2016 with foreign arrivals just under 5 million year-end, it is clear that Bali remains the number 1 destination for holidaymakers. E-commerce providers including Traveloka, Pegipegi and Blibli report “Bali” as their most searched destination followed by Bandung and Jakarta.

The island is expecting another boost in air connectivity from Garuda Indonesia in 2017. As China’s importance as a source market grows overtaking Singapore, Malaysia and snapping on the heels of Australia; Garuda Indonesia plans to open a new route from Bali to Chengdu in China. The

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45

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Bali

Hotel & Branded Residences

direct flight will start in January and is scheduled to fly four times a week. In an effort to tap into this vast and growing Chinese market, Sriwijaya Air has also confirmed four main cities will be added to their daily flight routes: Hangzou, Nanjing, Wuhan and Changsa. The Ministry of Tourism has also recognized Eastern Europe as an emerging market to Bali with increased arrivals recorded, assisted in part by LOT Polish Airlines launching direct flights from Warsaw to Denpasar in 2016.

NATIONALITY MIX

NGURAH RAI Ngurah Rai International Airport remains the top foreign direct arrivals contributor for Indonesia, followed by Soekarno-Hatta, Jakarta and Hang Nadim, Batam. From January to November 2016, Ngurah Rai recorded 6% growth y-o-y, with Bali arrivals making up a whopping 40% of total arrivals to Indonesia. Batam recorded the highest growth rate of 9% y-o-y, meanwhile, Jakarta remains flat impacted by the global and local economic malaise.

Soekarno Hatta’s Terminal 3 Ultimate limped into operation in August 2016, serving domestic flights by national carrier Garuda Indonesia only. The goal of serving international flights (with the exception of budget airlines) by Q2 2017 seems optimistic. The government’s next project will be to improve the public transportation that will connect Jakarta city center with the airport.

Foreign ig Arrivals to Big g 3 Airports rp

Source : BPS Indonesia

Source : BPS Indonesia

Following the signing of a decree waiving visa requirements for a total of 169 countries, including Australia (which was politically excluded for many months), year-end 2016 Australia remains the number one foreign source market to Bali making up 23% of total foreign arrivals, up 18% over the previous year.

Arrivals from the UK grew a significant 32%, France by 26% and Germany was up a noteworthy 28% y-o-y, helped by improved European connectivity through daily direct flights via Dubai.

China continued its strong arrivals growth year-end, up almost 300,000 people y-o-y (43%) to just under 1 million tourists. It was the 2nd fastest growth market by percentage and the largest by volume. With more flights scheduled to connect Bali and cities in China, we expect this volume to explode further and China to become the most important arrivals source market to Bali in Q1 2017.

Other markets to note: • South Korean arrivals fell, as did Singaporean arrivals year-end 2016, down by 2 and 7% respectively; • Growth from India was 58% y-o-y and likely to increase further in 2017 with Garuda inaugurating the first direct link between India and Indonesia in December 2016 (“direct” flights linking Mumbai to Jakarta via Bangkok thrice weekly); • Arrivals from the USA increased by a strong 27%, perhaps helped by investmests in Times Square billboard advertising made by the Ministry of Tourism for the first time in 2016;

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

47

HOT | REPORTS

Hotel & Branded Residences

• The Russians are back, up nearly 30%; • Regionally, there is no significant change in the source mix with the ASEAN market growing a small 3% y-o-y and the other Asian market (non-ASEAN) falling 5%.

Top 5 Foreign Mkts YTD Sep 2016 (% total)

Australia

23%

China

20%

Japan

5%

UK India

4.5% 4%

Top 5 Regional YTD Sep Mkts 2015

North Asia*

31%

Australia + NZ

25%

Europe

22%

ASEAN

9%

Americas

6%

Top 5 Growth Mkts YTD Sep 2016 (total increase)

China

298,393

Australia

151,387

India

68,222

UK

53,622

USA

36,582

Bali

KEY FACTORS AFFECTING BALI 2016 Lower spend per visitor: a 2016 survey by the Bank of Indonesia highlights that the typical Chinese tourist spends around one quarter of that spent by a typical European or Australian tourist. With the proportion of Chinese tourists increasing the economic benefits of each new tourist is reducing.

Shorter length of stay: the average length of stay in Bali YTD September 2016 fell to 3.11 days, down from 3.20 days y-o-y. The sub-market suffering the greatest was Denpasar, dropping from 4.53 to 2.73 days YTD September 2016. This is a double-whammy for hotels, with lower yield per tourist and a shorter length of stay.

Delayed hotel openings: Owners / investors are delaying the opening of new properties as market performance continues to endure the pressure of new rooms and poor rates. Supply growth in 2015 and 2016 is estimated at around 5%, much lower than the 14% increase recorded in 2014. The pipeline of new hotels remains massive but the delays are allowing the forces of supply and demand to work their magic.

Increased occupancy and decreased ADR: the following sections will highlight performance across categories yearend 2016 but it is very interesting to note that the above demographic shift in arrivals is causing hotels to lower rates to achieve marginal bumps in occupancy BUT in most cases with reduced RevPAR.

Source : BPS Statistics Indonesia *North Asia = China, Taiwan, Japan, South Korea

48

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HOT | REPORTS

Bali

Hotel & Branded Residences

RevPAR suffering a 6% fall on the back of an 11% fall in 2015. Although arrivals to the island have been steadily increasing this year, the shift of nationality and weaker spending power has forced hotels in this segment to rethink their pricing strategy. With the huge luxury resort pipeline, it is believed that it will take many years for the Luxury segment to rebound from this downfall and it is arguable that it will also require a rethink of the central government’s quantity over quality tourism strategy.

Hotel Performance 2011 – 2016 (IDR)

Luxury ry 2011 – 2016 ((IDR) R)

Source : BHA and Horwath HTL

The above graph highlights performance across Bali since 2011 with some telling results to YE 2016: • IDR ADR increased y-o-y until 2016 (whereas USD ADR has decreased y-o-y since 2012); • occupancy has fluctuated from a peak in 2011 to a low year-end 2015; and most importantly; • IDR RevPAR increased from 2011 to 215 before dipping slightly in 2016 (whereas USD RevPAR has decreased over the same period, remaining flat in 2016).

There are some small improvements YTD September 2016 however:

Source : BHA and Horwath HTL

2015

2016

Occupancy

Luxury

-6% pts

-1% pts

ADR (IDR)

15%

-5%

2015

2016

ADR (USD)

-1%

-4%

-5% pts

-4% pts

RevPAR (IDR)

4%

-7%

ADR (IDR)

8%

-6%

RevPAR (USD)

-11%

-6%

ADR (USD)

-5%

-5%

RevPAR (IDR)

1%

-1%

RevPAR (USD)

-11%

0%

Occupancy

Occupancy has been solid all year, as shown in the 4% points increase year-end 2016. ADR in IDR and USD tells a contrary story, increasing 8% and falling 5% respectively.

This, of course plays into RevPAR which also shows opposite results, up in IDR and down significantly in USD.

Upper Upscale (USD 151 – 349): This segment shows more promise as 2016 occupancy performance shows a 5% increase. ADR was sacrificed to keep occupancy rate buoyant amidst the pressure of new supply and changing arrivals demographics in 2016. With an estimated 74 new hotels opening in the next four years, arrivals growth will need to continue growing at similar rates to the 23% y-o-y figure if this segment is to balance occupancy and ADR with a resultant increase in RevPAR.

Performance by segment Luxury (> USD 350): On the back of solid performance improvements recorded between 2011 and 2014, the last 2 years have been gloomy in the Luxury segment. All performance matrices are showing a slip in 2016, with

50

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HOT | REPORTS

Bali

Hotel & Branded Residences

Upscale Hotel Performance 2011 – 2016 Up

Upper Up Uppe Upscale 2011 – 2016 (I (IDR))

Source : BHA and Horwath HTL Source : BHA and Horwath HTL

2015

2016

Occupancy

Upper Upscale

5% pts

5% pts

ADR (IDR)

8%

1%

ADR (USD)

-4%

-4%

RevPAR (IDR)

4%

1%

RevPAR (USD)

-8%

3%

Upscale (USD 101 to 150): A quantity over quality tourism strategy begins to pay dividends in this market segment where the rate is between USD 100 and 150. By year-end 2016, the Upscale segment enjoyed a reasonable 4% bump in occupancy at the expense of a comparable fall in rate (both USD and IDR) with a consequent status quo performance in RevPAR. If hoteliers hold fast on ADR in 2017, the forecast increase in arrivals should allow them to boost RevPAR for the first time since 2014.

52

Upscale

2016

Occupancy

5%

4%

ADR (IDR)

7%

-5%

ADR (USD)

-6%

-4%

RevPAR (IDR)

-

-

RevPAR (USD)

-12%

1%

Midscale (USD 40 – 101): Having the strongest domestic component amongst segments plus the price point most attuned to the mass market, hotels within the Midscale enjoyed the brightest year. Occupancy grew 8% (last year it dropped 6%) whilst ADR only fell marginally with the resultant RevPAR up between 5 and 6% YTD September.

In the future, although the Midscale category will continue to face the heaviest pressure from forecast new supply (~ 40% of total) it is also the best placed to absorb the increased volume tourist base.

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2015

Bali

Hotel & Branded Residences

Midscale Hotel Performance 2011 – 2016

Year-end 2016 we have witnessed a fluctuation in average length of stay depending on rate categories. In the Luxury, Upscale and Midscale markets, ALOS is down but it was up slightly in the Upper Upscale market. As seen in the graph the shortest is Luxury with 2.9 days, down from 3.1 days in 2015. The largest drop was 0.3 days in the Midscale category.

Performance by Location Occupancy Occupancy pa y by Location 2011 – 2016 Source : BHA and Horwath HTL

Midscale Occupancy

2015

2016

6%

6%

ADR (IDR)

3%

-4%

ADR (USD)

-9%

-3%

RevPAR (IDR)

-4%

3%

RevPAR (USD)

-15%

4%

RevPAR Summary by Rate

USD

IDR

Luxury

2016 RevPAR

-6%

-7%

Upper Upscale

4%

1%

Upscale

1%

-

Midscale

4%

3%

Source : BHA and Horwath HTL

With arrivals up, occupancy performance across all areas has improved. Interestingly in each area, except Others and Nusa Dua there was a uniform increase in occupancy of 2%. Nusa Dua and Others both enjoyed 6% increases in 2016, both having also dropped 4% in 2015 y-o-y.

Average Length Of Stay ALOS byy rate category eg y 2014 – 2016

Source : BHA and Horwath HTL

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53

HOT | REPORTS

Hotel & Branded Residences

Average Daily Rates

Bali

RevPAR Summary by Location

ADR by Location 2011 – 2016 (U (USD))

2016

USD

IDR

Kuta/Tuban

-3%

-4%

Jimbaran

2%

2%

Ubud

-2%

-4%

Legian/Seminyak

-4%

-5%

Nusa Dua/T. Benoa

2%

1%

Others

6%

5%

Average Length of Stay ALOS byy area 2014 – 2016

Source : BHA and Horwath HTL

As discussed above, the strong arrivals growth has not been enough to maintain hotel rate performance. Hotels have been adjusting their rate strategy in response to the changing arrivals demographics and the results of which are felt across Bali in each of the listed sub-markets.

Jimbaran weathered the storm the strongest with a small 1% fall in USD ADR, followed by Others. In each of the submarkets Nusa Dua / Benoa, Kuta & Legian / Seminyak, USD ADR levels fell the furthest, a high 6%. As the mass market is more price-sensitive a longer recovery time will be required to push rates back up following the slashing currently underway.

54

Source : BHA and Horwath HTL

It is the Others market (the less densely populated accommodation areas) that exhibits the weakest average length of stay (2.3 days only) which may indicate that it is a side-trip and not the main destination for a tourist’s Bali holiday. This is to be read with care however, as it dropped

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Hotel & Branded Residences

significantly in 2016. The other market where ALOS dropped in 2016 was Legian/ Seminyak down 0.5 days to 2.9 days. Jimbaran and Nusa Dua/ Benoa enjoyed increases in ALOS in 2016, with the Jimbaran sub-market enjoying the longest length of stay of 3.9 days.

Bali

new airport development near Singaraja will likely change this should it come to fruition.

Pipeline to 2020 byy Location pe

LOOKING FORWARD: PIPELINE In 2015, Horwath HTL recorded a total of 335 hotels and more than 40,000 rooms in operation ranging from luxury to economy. It is understood that a further 12 hotels opened in the first 9 months of 2016 or an additional 1,600 rooms. Within our database another 74 hotels are expected to open between 2017 and 2020 representing a 20% increase over current hotel stock. Our figures are believed to be conservative with other secondary sources indicating inventory increases of around 25%.

Source : BHA and Horwath HTL

The 2017 to 2020 pipeline is dominated by 3 star products representing about 38% of total new supply and more than 5,600 rooms across Bali. Less investment cost with a typically faster return period appear the safest option for investors at the moment. Shifting market dynamics should play well for this segment although the existing plethora of options and very low rates should raise concerns about the potential returns for this segment.

Rumored/Under Development to 2020 pm

Pipeline to 2020 byy Star Rating pe g

Source : BHA and Horwath HTL

West Bali (Kuta, Tuban, Legian, Seminyak, Canggu, Tanah Lot and Tabanan) remain the preferred development spot with around 50% of the total new supply expected within these areas.

Inventory in Central Bali is expected to increase by around 24% by 2020 adding more pressure to a weakening Ubud market performance. Ubud is transforming from an area known for its luxury and tranquillity into a busy yoga, healthy living, food & beverage entertainment zone with accommodations matching every price point and an access road that is well past its prime. As new midscale properties open in Ubud we expect that the areas average rate will continue to adjust to its new dynamic. We have no new developments on file for North Bali although the rumoured

Source : BHA and Horwath HTL

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55

Bali

Hotel & Branded Residences

The last word…

As mentioned above, a 2016 survey conducted by Bank Indonesia (BI) shows that the average daily spend of tourists fell a disturbing 34% from USD 190 to USD 126 between 2014 and 2015. On top of that, average length of stay over the same period also dropped 6% from 8.19 days to 7.66 days per stay. The same survey shows that among the top 5 Bali source markets, Australia is the highest spender (almost 4 times higher than China) with typically much longer ALOS. In other words, 1 Australian tourist spends the same per day as 4 Chinese tourists.

When the government focuses on increasing the number of visitor arrivals, it makes sense to aggressively campaign Mainland China because it is only a short to medium haul from Indonesia with increasing direct flights and a very large population giving it the greatest potential for growth. It is essential however to foster other markets simultaneously to balance quantity and quality of foreign arrivals. The Thai experience is one to learn from, having aggressively targeted arrivals growth over the last decade they have now shifted focus to increasing yield per tourist.

Breakdown of segment and spending patterns

Average Spending

%

Backpackers

2015

US$30 – US$499

27.75%

Middle Class

US$500 – US$965

31.36%

Upper Middle

US$966 – US$2,868

37.39%

Above US$2,868

3.55%

Luxury Source: Bank Indonesia

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Authorized Service Dealers BATAM Tel. (0778) 472318, 472319, 472062 Fax. (0778) 472024 LAMPUNG Tel.(0721) 486764 Fax.(0721)474357 YOGYAKARTA Tel. (0274) 521559, 562680 Fax. (0274) 584379 PURWOKERTO Tel. (0281) 640667 Fax. (0281) 632829

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Bali

Hotel & Branded Residences

BALI HOTEL RESIDENCES Last year, island resort-grade real estate faced volatility in both pricing and absorption rate, with developers softening sales prices to secure transaction volume in a time of economic recovery. Nevertheless, a positive outlook for hotel residences is expected as new developments are branching out from the midscale and upscale segments into new products which are being priced at lower entry points.

SUPPLY OVERVIEW Key Projects by Area

Jimbaran & Kuta Condominiums / Apartments

517 units

Villas

113 units

Total

630 units

Uluwatu & Pecatu Condominiums / Apartments

445 units

Villas

156 units

Total

601 units

Nusa Dua Condominiums / Apartments

339 units

Villas

39 units

Total

378 units

Seminyak Condominiums / Apartments

108 units

Total

108 units

Ungasan Villas

73 units

Total

73 units

Tabanan Villas

11 units

Total

11 units

Source: C9 Hotelworks Market Research

owners of these properties typically invest in financial returns, hotel performance is essential to entice new buyers.

Although investors have previously benefitted from guaranteed yields, the sector is now facing volatility from the developer’s side as operators are finding it harder to deliver the promised yield. That said, the market is seeing more rebranding within the past few years, with operator changes now becoming more commonplace.

Another trend is that new developments are shifting their sales strategy to limiting commitments to purchasers by lowering sales prices and eliminating guaranteed yields.

Similarly, some notable recently launched projects are moving towards the luxury segment, as developers expect demand to be less susceptible to an economic downturn.

This is reflected in some of the newer project offerings including the Residences at Mandarin Oriental, The Sterling at Worldhotel Dreamland Resort and Bali National Golf Villas which will be managed by Shangri-La Hotels & Resorts.

Viewing the macro real estate market, one of the highest level issues in 2016 that is extending into this year is the Indonesia’s tax amnesty program. This has gained widespread adoption from domestic businesses and high net worth individuals. While it has created a certain level of short term pain in terms of liquidity, on the flip side it is unleashing new investment into the property sector.

Moving into the overseas buying market the amnesty has created a larger degree of uncertainly with foreign owners, especially in Bali’s significantly nominee segment. It’s still too early to see the impact this will have on units as they come into the resale market under this type of structure but presently sentiment remains mixed.

One final trend seen during last year had been in a rising number of land transactions, most notably in South Bali.

Pricing levels on a broad basis peaked in 2014/2015, and this year sellers have been trading property at off peak levels of 10-25%, which is moving the market towards more rationale values and should spur new development opportunities.

In light of the current economic situation and an oversupply of three and four star hotels, properties have been facing tighter profit margins which has in turn affected the sales of residences in the segment. Since unit

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57

HOT | REPORTS

Hotel & Branded Residences

DEMAND OVERVIEW Geographic Source Markets Buyers of hotel residences are mainly Indonesian investors for all product tiers. However, we have noted a preferences for properties yielding high investment returns in the mid to upscale segments, whereas the presence of lifestyle investment is more prevalent in ultra-luxury products such as the Bvlgari Residences.

Presently, a large number of project marketing and sales offices are based in Jakarta and Surabaya with limited promotion outside the country. The lack of international exposure coupled with complex foreign ownership issues has continued to be an inhibitor to broader overseas buyers.

Bali

investment as the revised law only grants legal foreign residents the “right of use” (Hak Pakai) for a maximum of 80 years. The practical application of this has not gained widespread acceptance. Furthermore, the value must exceed IDR 2 billion for apartments and IDR 3 billion for landed houses, whereby management of Hak Pakai properties face many restrictions on rentals as owners must transfer the rights to another party should they leave the country for more than one year.

Additionally, developers mainly target domestic buyers due to their bigger market size. Thus, most projects are registered under “right to own” (Hak Malik) which are eligible for Indonesians only. Therefore, foreign buyers with no residency are still pushed towards a general lease agreement, nominee agreement, or a PMA (Penanaman Modal Asing) model, which allows ownership of properties under a company’s name and is subject to tax.

Nevertheless, recent destination exposure of Bali towards Chinese tourists through media channels and direct traffic has increased interest for all real estate segments. Sales of multiple units per transaction in the midscale segment and single property buyers in the luxury segment are rising.

Foreign Property Ownership Regulation While the current government has talked about wider reforms in foreign property ownership, this remains a talking point with no firm legislation yet.

Carrying forward from 2015, a new regulation which was expected to ease restrictions on foreign ownership of properties in Bali has left little impact in attracting new

58

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HOT | REPORTS

Bali

Hotel & Branded Residences

PROPERTY OVERVIEW

CONDOMINIUM/APARTMENT PROJECTS

Condominium / Apartment Projects

Location

Total Units

Launch Year

New World Grand Bali Resort

Pecatu

217

2015

Alila The Cliff Uluwatu

Uluwatu

56

2013

The Himana Condotel & Residence

Jimbaran

100

2013

Alila Seminyak

Seminyak

108

2012

Avani Nusa Dua

Nusa Dua

339

2013

Ayana Residences

Jimbaran

79

2012

Pecatu

128

2011

Jimbaran

148

2013

Pecatu

44

2016

Kuta

190

2013

Project Name

Lexington Klapa Resort Springhill Villas & Resort The Sterling at Worldhotel Dreamland Resort Golden Tulip Jineng

Source: C9 Hotelworks Market Research

Overall the average built-up sales price marketwide dropped by 6% in 2016 to USD4,446 per square meter, while the sales absorption rate picked up to 3.17 units sold per month compared to last year’s average of 2.46. One-bedroom units are the most popular configuration.

Currently the market is experiencing a price drop and strong push in volume sales due to soft economic conditions. Developers are now dropping unit prices in exchange for no guaranteed yields, with new projects such as The Sterling at Worldhotel Dreamland Resort and Springhill Villas & Resorts adopting this practice. This strategy is resonating with both developers and investors, whereby putting less pressure on operators and allowing buyers to obtain a lower pricing point. Another factor contributing to a decrease in the average market price is the sellout of some legacy developments.

Location

Total Units

Launch Year

New World Grand Bali Resort

Pecatu

88

2015

Banyan Tree Residences

Ungasan

73

2006

Bvlgari Residences

Uluwatu

5

2009

While supply remains dominated by midscale and upscale segments with new projects entering the lower pricing tier, the rising popularity in two-bedroom units is notable.

However, one-bedroom units remain the most popular with an absorption rate averaging 1.57 units per month.

This is also reflected in increases of built-up sales price for both room types, whereas penthouses have seen a 9% decrease from last year and have the lowest absorption rate in 2016.

Waka Gangga Residences

Tabanan

11

2014

Price and Absorption Rate by Unit Type rp

Alila Villas Uluwatu

Uluwatu

23

2009, 2014

Springhill Villas & Resort

Jimbaran

113

2013

Villa Projects

Project Name

Worldhotel Villas

Pecatu

40

2016

Bali National Golf Villas (Phase I)

Nusa Dua

7

2015

Bali National Golf Villas (Phase II)

Nusa Dua

32

2016

Source: C9 Hotelworks Market Research

Source: C9 Hotelworks Market Research

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com www.horwathhtl.com www.c9hotelworks.com

Bali

Hotel & Branded Residences

Price pe per Unit

VILLA PROJECTS Bukit Pandawa is expected to become a major competitor of Nusa Dua as an integrated resort, which will feature the Residences at Mandarin Oriental and other international brands.

The average built-up sales price for villas is USD4,314 per square meter in 2016, which is lower than that of hotel condominiums/apartments. The 13% y-o-y drop has been driven by a reduction in prices of launched projects as a consequence of a slowdown in sales. There has also been some project cancellations in this tier.

Source: C9 Hotelworks Market Research

Units priced under USD300,000 increased 18% in supply compared to the previous year.

Built-up up Size by Unit Type

As a result of lower prices, the overall sales absorption rate is rising with transactions broadly averaging 1.95 villas per month compared to 1.02 last year. The increased pace has been stimulated by three-bedroom villas, which has reversed its position in 2016 to become the fastest selling configuration.

Price per pe Villa

Source: C9 Hotelworks Market Research

Suites and studio units have the largest inventory, representing 69% of total supply.

Source: C9 Hotelworks Market Research

www.horwathhtl.com www.c9hotelworks.com

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

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HOT | REPORTS

Hotel & Branded Residences

More products priced above USD 2 million are expected as pipeline projects edge upward.

Price and Absorption rp Rate by Villa Type yp

Bali

RESALE MARKET Average built-up sales prices in the resale market are 32% lower for condominium/apartment units and 7% higher for villas when compared to the primary segment.

Currently, the majority of resale hotel residences are in three and four star properties, with condominiums/ apartments and villas resale markets averaging USD3,045 and USD2,235 per square meter, respectively.

Source: C9 Hotelworks Market Research

Three-bedroom configurations have the lowest average built-up sales price at USD3,774 per square meter.

Built-up up Size by Villa Type yp

Source: C9 Hotelworks Market Research

The built-up size of three-bedroom villas has the highest increase compared to last year, with an average of 37% additional built-up area.

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Secondary prices for well situated villas have reflected capital appreciation over the original sales price because many villa projects offer freehold ownership, which commands higher pricing than leasehold projects. With a land component in the transaction, owners have benefited on the resale value which has been stimulated by the land market valuation. Despite an appreciation for villas, the inventory available in the resale market is substantially lower than that of condominium/apartment units because owners typically invest for lifestyle purposes, especially for luxury properties and typically hold for longer periods.

On the other hand, condominium/apartment units have more frequent transactions in the resale market but at a significant discount. A number of units currently in the market have leasehold terms ranging between 26 and 80 years, whereby the discount also ranges according to the remaining years in the original leasehold period. Price reductions for units in the last 30 years of tenure can be as high as 78% off the original sales price, whereas units with longer leasehold years remaining have rates discounted from 27% to 56%.

Viewing the performance of condominium/apartment units and villas in the resale market, the former type is lucrative for short to mid-term investment as they require less capital to purchase and can produce an equal ROI to villa projects, whereas the latter is more favorable for long term investment as buyers often benefit from capital gains of a property sale.

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com www.horwathhtl.com www.c9hotelworks.com

Hotel & Branded Residences

Resale vs. Primary ry Sales

Bali

FORWARD OUTLOOK With the global economy remaining volatile, the market for hotel residences is expected to follow suit. However, we forecast greater traction for condominium/apartment projects as opposed to villas due to their lower ultimate pricing point. Because condominium/apartment developments have lower capital values and are easy for hotel operators to generate income from hotel operations, the structure is more suitable for investment purposes.

We are also seeing a growing demand in the lifestyle investment sector as new villa developments are escalating towards the luxury segment.

Source: C9 Hotelworks Market Research

Looking into to the future, if the plan for a new airport in Singaraja and four toll roads to connect North and South Bali materialize a new market cycle will ensue. The capacity to tap tourism will push more developments of hotel residences into areas outside South Bali and the creation of a new broader real estate markets which have significantly lower underlying land cost basis.

www.horwathhtl.com www.c9hotelworks.com

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

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HOT | REPORTS

Hotel & Branded Residences

WRITTEN BY:

Horwath HTL Indonesia Citylofts Sudirman, Unit 2203 Jl. K.H Mas Mansyur 121 Jakarta 10220, Indonesia +62 21 2555 8584 Jakarta@horwathhtl.com www.horwathhtl.asia

Bali

PICTURES BY: Cover: Katamama Photo 1: Artotel Sanur Photo 2: Movenpick Jimbaran Photo 3: Katamama Photo 4: Bvlgari Photo 5: Ayana Photo 6: Banyan Tree Photo 7: Ayana

C9 Hotelworks Company Ltd 9 Lagoon Road, Cherngtalay, Thalang, Phuket 83110, Thailand +66-76 271 535 info@c9hotelworks.com www.c9hotelworks.com

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com www.horwathhtl.com www.c9hotelworks.com

ASIA PACIFIC AUCKLAND, NEW ZEALAND auckland@horwathhtl.com

EUROPE AMSTERDAM, NETHERLANDS amsterdam@horwathhtl.com

BANGKOK, THAILAND HEALTH & WELLNESS ischweder@horwathhtl.com

ANDORRA LA VELLA, ANDORRA vmarti@horwathhtl.com

BANGKOK, THAILAND nikhom@horwathhtl.com BEIJING, CHINA beijing@horwathhtl.com HONG KONG, SAR hongkong@horwathhtl.com JAKARTA, INDONESIA jakarta@horwathhtl.com KUALA LUMPUR, MALAYSIA kl@horwathhtl.com MUMBAI, INDIA vthacker@horwathhtl.com SHANGHAI, CHINA shanghai@horwathhtl.com SINGAPORE, SINGAPORE singapore@horwathhtl.com SYDNEY, AUSTRALIA rdewit@horwathhtl.com TOKYO, JAPAN tokyo@horwathhtl.com

AFRICA ABIDJAN, IVORY COAST cspecht@horwathhtl.com KIGALI, RWANDA fmustaff@horwathhtl.com CAPE TOWN, SOUTH AFRICA capetown@horwathhtl.com

BARCELONA, SPAIN vmarti@horwathhtl.com BELGRADE, SERBIA slovreta@horwathhtl.com BUDAPEST, HUNGARY mgomola@horwathhtl.com DUBLIN, IRELAND ireland@horwathhtl.com BERLIN, GERMANY germany@horwathhtl.com ISTANBUL, TURKEY merdogdu@horwathhtl.com LISBON, PORTUGAL vmarti@horwathhtl.com LIMASSOL, CYPRUS cmichaelides@horwathhtl.com LONDON, UK eheiberg@horwathhtl.com MADRID, SPAIN vmarti@horwathhtl.com OSLO, NORWAY oslo@horwathhtl.com PARIS, FRANCE pdoizelet@horwathhtl.com ROME, ITALY zbacic@horwathhtl.com

LATIN AMERICA BUENOS AIRES, ARGENTINA cspinelli@horwathhtl.com DOMINICAN REPUBLIC speralta@horwathhtl.com SANTIAGO, CHILE cspinelli@horwathhtl.com

MIDDLE EAST DUBAI, UNITED ARAB EMIRATES kdrubbel@horwathhtl.com

NORTH AMERICA ATLANTA, USA pbreslin@horwathhtl.com DENVER, USA jmontgomery@horwathhtl.com MIAMI, USA acohan@horwathhtl.com MONTREAL, CANADA pgaudet@horwathhtl.com NEW YORK, MADISON AV., USA pbreslin@horwathhtl.com NEW YORK, ROCKEFELLER PL., USA jfareed@horwathhtl.com ORLANDO, USA jfareed@horwathhtl.com TORONTO, CANADA pgaudet@horwathhtl.com

SALZBURG, AUSTRIA austria@horwathhtl.com WARSAW, POLAND dfutoma@horwathhtl.com ZAGREB, CROATIA zagreb@horwathhtl.com ZUG, SWITZERLAND hwehrle@horwathhtl.com

www.horwathhtl.com

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HOT | SOLUTIONS

The platform is specifically designed to promote fair, ethical, value-added travel while helping make the world a better place..”

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Traveliko supportive inexpensive and socially conscious alternative

DISRUPTIVE NEW BOOKING ENGINE GIVES HOTELS AND TRAVELLERS A UNIQUE COMBINATION OF REAL VALUE AND ETHICAL HOSPITALITY

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67

HOT | SOLUTIONS

“Traveliko is an organic online travel agency that offers hotels and travellers a supportive, inexpensive and socially conscious alternative” A team of seasoned hospitality professionals collaborated to launch Traveliko.From left, Martijn Dekker - Chief Financial Officer, Yann Gouriou -Chief Operations Officer, Natalie Glebova - Brand Ambassador, Bjorn Harvold - Chief Technology Officer Bangkok, Thailand: A revolutionary new hotel booking engine named Traveliko officially opened its extranet and started on-boarding hotels last month.

The platform is specifically designed to promote fair, ethical, value-added travel while helping make the world a better place.

The concept was developed by a group of travel industry veterans concerned by the increasingly unbalanced commercial landscape in the global hospitality and travel industry. They decided innovative measures were urgently needed to re-balance travel business ethics, to give back pricing control to hotels and to set a code of honour benchmark for online hotel and hospitality services.

“Traveliko challenges the status quo by offering an alternative to the current OTA systems which often see hotel operators crippled by high commissions and pressured to lower their room rates in order to guarantee exposure on a handful of dominant travel websites,” says Yann Gouriou, the company’s Co-Founder, an ex-hotel General Manager and CEO of Unicorn Hotels & Resorts, a hotel management company based in Bangkok.

“Traveliko not only promises the best available rate every time guests book a room online, it only takes a flat 10% commission which is significantly lower than the OTAs currently dominating the market. Traveliko also donates 20% of the net commission earned to project-oriented charities selected by guests in the country where the hotel is located.”

Ahead of its official launch to consumers in Q1, 2017, Traveliko has already signed up several international hospitality companies, including Absolute Hotel Services, Centara Hotels and Resorts, Red Planet as well a number of smaller chains and independent hotels in Thailand, Sri Lanka and the Maldives.

“Because of Traveliko’s fixed low commission, the booking engine has also been optimised for selling additional hotel products that hoteliers would not want to sell anywhere else. At the end of the day, it will give customers more options and an overall better experience.

The booking engine was built from the ground up with a focus on offering a custom tailored hotel room booking experience.

It’s mobile friendly and easy to use.” says Bjorn Harvold, Chief Technical Officer.

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“Traveliko not only promises the best available rate every time guests book a room online, it only takes a flat 10% commission which is significantly lower than the OTAs currently dominating the market.

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

“If existing OTA’s were giving back 20% of their commissions to worthy causes the travel industry could make an enormous difference in terms of helping people, animals and the planet.”

Rather than being driven solely by the bottom line, the business is based on a partnership model that aims to save hotels money on commission and focus on giving their customers a better experience.

Natalie Glebova, Traveliko’s brand ambassador and former Miss Universe says “If existing OTA’s were giving back 20% of their commissions to worthy causes the travel industry could make an enormous difference in terms of helping people, animals and the planet.”

“We are serious about changing the online booking industry and we have spent a long time building a new standalone OTA from scratch. We are personally contracting all the hotels on the platform ourselves.

It’s something that’s not being done anymore because white labeling seems to be the name of the game.

The problem is that white labeling doesn’t offer anything new, which is why we are very excited about the features and opportunities we can offer hoteliers and travellers, and even more excited that we will be launching the site to consumers in the next couple of months so we get to hear what they think about it,” added Mr. Gouriou.

Hotels looking to join Traveliko simply visit https:// hotelier.traveliko.com.

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Food & hotel indonesia 2017 exhibition set for massive presentation in early april Positive Investment Outlook on Indonesia’s Food & Beverage Industry

(Show Preview) Food & Hotel Indonesia 2017 – The 14th international hotel, cater-

Food & Hotel Indonesia 2017

ing equipment, food and drink exhibition will return once again from 5 to 8 April 2017 at JI Expo Kemayoran. The well acclaimed exhibition is recognized as the premier one stop platform to source for quality culinary ingredients and F&B products as well as HORECA equipments and supplies to enhance upon hospitality experiences and drive industry productivity.

The scale and international scope of Food & Hotel Indonesia 2017 is underlined by the participation of over 1,400 exhibiting companies from 44 countries, both locally and from overseas. This include 13 group pavilions from Australia, Belgium, China, Germany, Hungary, Korea, Malaysia, Singapore, South Africa, Taiwan, Turkey and the USA covering more than 35,000 sqm of exhibits area.

The current improved economic condition in Indonesia can provide for better investment opportunities which will further enhance on economic growth. Indonesia’s processed food and

The well acclaimed exhibition is recognized as the premier one stop platform to source for quality culinary ingredients and F&B products as well as HORECA equipments and supplies to enhance upon hospitality experiences and drive industry productivity.

beverage industry is expected to grow 8.5 % in the 2016, slightly better than the 7.9% point growth recorded yoy.

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“The national food and beverage industry recorded a 9.82 percent

“Both domestic and foreign Investments in Q2, particularly in the

growth, or equivalent to IDR 192.69 trillion in the Q3 2016. This

food sector rose to Rp 24 trillion and USD 1.6 billion respectively,”

figure is in fact higher than the growth of non-oil industry,” stated

emphasized Mr Adhi.

Mr Adhi Lukman, General Chairman of the Indonesian Food and Looking at the positive developments in the food and beverage

Beverage Association (GAPMMI).

industry, Food & Hotel Indonesia 2017 has become the industry’s Mr Adhi added that the contribution of food and beverages prod-

exhibition of choice to attend. Wiwiek Roberto, Project Director,

uct exports, including palm oil has reached USD $17.86 billion in

PT Pamerindo Indonesia, the show organizer, commented that

the January to September 2016 period. “This achievement

the higher growth in the food and beverage industry will have

has enabled the trade balance to remain positive in relation to the

positive impact on the upcoming Food & Hotel Indonesia 2017

import value for the same period amounting to USD $6.81 billion.”

exhibition.

Mr Adhi said.

“Food & Hotel Indonesia 2017 showcases a comprehensive range of innovative products and solutions that will facilitate in improving the competitiveness of the local foodservice, hospitality and retail sectors enabling all professionals including business owners to gain access to valuable information and the latest innovations.

In addition, prevailing established cooperation with global businesses can be further fostered leading to higher investments in the country,” she said.

Food & Hotel Indonesia 2017 has become the industry’s exhibition of choice to attend

Mr Adhi added that the contribution of food and beverages product exports, including palm oil has reached USD $17.86 billion in the January to September 2016 period.

“This achievement has enabled the trade balance to remain positive in relation to the import value for the same period amounting to USD $6.81 billion.” Mr Adhi said.

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HOT | EVENTS

Food & Hotel Indonesia 2017, is notably the

Exciting and High Standard Competitions

It is important to build on the enthusiasm

most established and reputable B2B exhibi-

Food & Hotel Indonesia 2017 exhibition this

of fair competition in order to reach a high-

tion for the food & beverage and HORECA

year is enlivened with professional competi-

er level on maximizing the skills & creativity

sectors in Indonesia.

tions such as the Salon Culinaire and Indone-

of all chefs in Indonesia. That is the distinct

sia Coffee Event (ICE).

purpose of this event. This challenge would

Mr Tony Arifin Ng, Director - PT TOFFIN INDO-

provide an assessment and benchmark of

NESIA highlighted, `Food & Hotel Indonesia

The 11th Salon Culinaire 2017 is a chefs’ com-

the improvement on culinary competencies

is the largest exhibition catering to food and

petition consisting of several categories: Pas-

in Indonesia.” said Stefu Santoso, President

hospitality professionals in Indonesia. We

try Display & Live, Artistic Display and Prac-

Association of Culinary Professionals Indone-

have always taken advantage of this event to

tical, Plated Food Display, Practical Cooking

sia (ACP)

launch our latest products from world’s best

and last but not least, the Young Chef Junior

espresso equipment manufacturers.

Competition for participants below 25 years

The Salon Culinaire competition will once

old.

again involve many notable certified judges

This year, Toffin will be collaborating with

from the World Association of Chefs Socie-

World Barista Champions to present Victoria

Salon Culinaire competition is organized by

ties (WACS). “This year the event will be more

Arduino Gravitech, VBM Technique, Hario, Eu-

the Indonesian Association of Culinary Pro-

focused on bringing Indonesian cuisines to

reka range of products and many more.

fessionals (ACP), an association formed by

the next level. We will have classes such as

practitioners with interest on the develop-

Nusantara Lesehan, Indonesian Tumpeng,

A diverse range of products and services

ment of culinary arts and competencies in

3-Course Indonesian Set Menus for juniors,

dedicated to the hotel industry will also be

Indonesia.

Indonesian Family Style Hot Cooking, Des-

displayed at Food and Hotel Indonesia 2017.

serts Plated Indonesian Flavor and NEW this

Ms Anna Nadia, General Manager - Hospital-

It is an outstanding event that enables junior

year will be Traditional Jajanan Pasar and Nasi

ity Division – PT DUTA ABADI PRIMANTARA

chefs cultivate skills, motivations, self-con-

Goreng.” Said Mr Stefu.

explained the significance of sleep comfort

fidence as well as proliferate upon culinary

for hotel guests. At Food & Hotel Indonesia,

exchanges.

we will convey valuable information on how

Barista Guild of Indonesia (BGI), the Indonesia Barista professional organization sanctioned

critical quality mattress relates to the quality

“The knowledge and talent on culinary sci-

by Specialty Coffee Association of Indone-

of sleep for each hotel guest.

ence will be presented by eager competitors

sia (SCAI) will organize the Indonesia Coffee

at the 11th Indonesian Salon Culinaire.

Events (ICE) 2017 alongside Food & Hotel Indonesia 2017.

Mr Tony Arifin Ng, Director - PT TOFFIN INDONESIA highlighted, `Food & Hotel Indonesia is the largest exhibition catering to food and hospitality professionals in Indonesia. We have always taken advantage of this event to launch our latest products from world’s best espresso equipment manufacturers. .

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ICE 2017, held for the 6th edition this year, is a

Food & Hotel Indonesia 2017 is supported by

series of barista competitions organized primar-

Ministry of Tourism and Creative Economy of

ily to assess the skills and knowledge of baristas

The Republic of Indonesia, Association of Culi-

in executing the entire process from extracting

nary Professional (ACP), Indonesian Cold Chain

coffee beans to showcasing good quality cof-

Association (ARPI), Indonesian Food & Beverages

fee. This is critical as a good cup of coffee comes

Association (GAPMMI), Indonesian Fishery Prod-

from the barista, and not only the bean itself,

uct, Processing & Marketing Association (AP5I),

therefore they are very much on the industry

Indonesian Packaging Federation (IPF), Indone-

front line.

sian Retail Merchants Associations (APRINDO), and The Specialty Coffee Association of Indone-

There are 4 competitive championships that

sia (SCAI).

are going to be staged comprising of Indonesia Barista Championship (IBC), Indonesia Brew-

About Pamerindo Indonesia

ers Championship (IBrC), Indonesia Latte Art

Indonesia’s Leading Organiser

Championship (ILAC), and Indonesia Cup Tasters

PT Pamerindo Indonesia was established with

Championship (ICTC).

the sole purpose of organizing specialized trade exhibitions for the Indonesian market. The com-

“We are delighted that the Barista Guild Indo-

pany has grown considerably and now organ-

nesia has been commissioned to organize the

ises over 20 trade exhibitions in the Broadcast,

Indonesia Coffee Events (ICE). We will organize

Communications, Construction, Electric, Food &

each competition in accordance to internation-

Hotel, Manufacturing, Mining, Packaging, Plas-

ally established standards from the panel of

tics & Rubber and Oil & Gas sectors.

judges to the competition supporting facilities.”

Said Ms Cindy Herlin Marta, Head of Committee

PT Pamerindo Indonesia is the leading trade fair

of ICE 2017 and BGI secretary.

organizer in Indonesia. Since its inception, PT Pamerindo has organized over 180 international

(ICE) 2017 is going to be divided into 2 region-

trade exhibitions in Jakarta, Surabaya and Bali.

al stages Eastern (Central Java, DIY Yogyakarta,

PT Pamerindo Indonesia’s exhibitions continue

East Jawa, Bali, NTT, NTB, Sulawesi and Papua)

to provide a quality platform for buyers and sell-

and Western Championship (Banten, West Java,

ers to interact across a wide variety of industry

DKI Jakarta, Sumatera and Kalimantan) where

sectors.

winner from the respective regions progresses into the semi final rounds on 5 – 8 April 2017 held at Food and Hotel Indonesia (FHI), Jakarta International Expo Kemayoran, Jakarta.

PT. PAMERINDO INDONESIA Menara Jamsostek | Menara Utara, 12th Floor, Unit TA-12-04 Jl. Jend. Gatot Subroto No.38 Jakarta 12710, Indonesia Tel. no. +62 21 2525 320 Fax no. +62 21 2525 032, 2525 018 E-mail: info@pamerindo.com | www.pamerindo.com

HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

73

HOT | AWARDS

The International Property Awards are judged by an independent panel of 70 industry experts. They consider design, quality, service, innovation, originality, and commitment to sustainability when making their decision. The Awards are in their 24th year and is the region’s largest, most prestigious, and widely recognised property awards.

In addition to the International Property Awards, The St. Regis Langkawi is also the proud recipient of the Condé Nast 2017 Award for Excellence – Best for Families. The Award for Excellence is a mark of quality which is evaluated and voted for by discerning consumers and travel industry experts. Award winners are chosen based on unwavering commitment to excellence across criteria such as service, design, culture and quality. The awards showcase only the very best hotels and resorts worldwide that continue to redefine

THE ST. REGIS LANGKAWI CELEBRATES PRESTIGIOUS AWARDS INCLUDING THE COVETED INTERNATIONAL PROPERTY AWARDS 2016-2017

luxury standards.

The Award recognizes The St. Regis Langkawi’s enriching experiences and bespoke services that characterize thoughtful attention to detail for families. The signature St. Regis Family Traditions celebrates the art of discovery for younger guests through enticing welcome amenities, attentive childcare services and special family focused dining. Activities include Family Mangrove Safari and Helicopter Tours.

It has been a stellar nine months of accolades since the grand open-

The award is recognised as the highest mark of excellence for property

ing as The St. Regis Langkawi also took home the ‘Best Honeymoon

professionals.

Hotel 2016’ by Hotel Wedding magazine and the ‘Wellness Travel Country Award 2016’ by Spafinder Wellness.

LANGKAWI, January 2017 – The St. Regis Langkawi is proving to be a fierce contender in award nominations and wins, just months after its

Located in the coveted Langkawi archipelago, The St. Regis Lang-

debut. The most recent being the coveted International Property Awards

kawi is a natural paradise, fringed by a 600-meter white sand beach

2016-2017 which honoured the luxury property with two awards, includ-

overlooking the emerald green waters of the Andaman Sea. The

ing ‘Best Hotel Interior Asia Pacific’ and ‘Best International Hotel Interior’.

resort is the first all-suite luxury resort, offering 4 private overwater villas and 85 luxuriously-appointed suites. Each suite is distinct

“We are immensely pleased with the good news, considering we were

in design with bold accent hues and imaginative paintings by es-

competing against the best property professionals across The World. To

teemed local artists. All suites offer expansive, unobstructed views

be awarded two titles, demonstrates our continued commitment in pro-

of the sea from spacious terraces. Luxuriate in six restaurant and

viding product excellence, and distinct service to complement it”, said

bar venues, including Kayu Puti specialty restaurant and the St.

General Manager, Thomas Schwall.

Regis brand’s signature Iridium Spa. For more information, please visit www.stregis.com/langkawi

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HOT | FLAG CARRIER

Pan Pacific Hotels Group appoints Thomas Zhong as Vice President, Operations Support and Pre-Openings Thomas will drive the implementation of operational projects across the Group’s global portfolio and oversee all property pre-openings Singapore, 6 February 2017 – Pan Pacific Hotels Group is pleased to announce the appointment of Thomas Zhong as Vice President, Operations Support and Pre-Openings.

In this role, Thomas will drive the implementation of operational projects and oversee the pre-openings across the Group’s portfolio of Pan Pacific and PARKROYAL hotels, resorts and serviced suites in Asia, Oceania, North America, and Europe.

A Singaporean national, Thomas has experience with leading travel and hospitality brands such as Leading Hotels of the World, Fine Hotels and Resorts and GHM Hotels and Resorts. He was most recently the Director for Performance Management at the Singapore corporate office of Raffles Hotels and Resorts, where he spent a total of five years.

He has amassed experience in hotel openings from The Setai Miami, The Heritage House in California, Raffles Hainan, and The Nam Hai in Vietnam; and supported the pre-openings of Raffles Istanbul and Raffles Jakarta.

“In addition to extensive experience in pre-openings, Thomas has demonstrated versatility with various aspects of the hospitality business, including performance and quality management as well as operations. Having worked at leading hospitality brands, Thomas will bring Pan Pacific and PARKROYAL’s operations to the next level and elevate the performance of our properties worldwide,” says Erik Anderouard, Senior Vice President, Operations, Pan Pacific Hotels Group.

Thomas’ immediate responsibility is to oversee the opening of Pan Pacific Beijing in China and Pan Pacific Yangon in Myanmar, which are scheduled to open in the second and third quarters of this year, respectively. Following closely behind these will be Pan Pacific Serviced Suites Puteri Harbour, Johor and PARKROYAL Langkawi Resort in Malaysia and Pan Pacific London in the United Kingdom.

Thomas graduated top of his class with an Executive MBA HES-SO and a Masters in Hospitality Business Administration from Ecole hôtelière de Lausanne and an undergraduate diploma from the Swiss Hotel Management School in Montreux, Switzerland.

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

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HOT | NEWS

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

With all of the above lavish inclusions, this splendid Wedding Celebration Package represents extraordinarily good value for money, priced at only USD 8,500 Nett for up to 50 people, with additional guests priced at USD 90 Nett per person.

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HOTELIER INDONESIA | 29th | Vol 13 | 2017 | www.hotelier-indonesia.com

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