Edition 29 2017

FROM THE EDITOR

Quantity over quality: be careful what you wish for... BALI HOTEL & BRANDED RESIDENCES UPDATE is the Main Report for this edition. Created collaboration between Horwath htl and C9 Hotelworks Company Ltd. A must Read Report to rich your knowledge and prepare the stra tegic plan ahead. Start to read now here

New Booking Platform is just launch this week. Traveliko is the name. It is specifically designed to promote fair, ethical, value-added travel while helping make the world a better place. Get to know the more here

And of course many great news as always ... see you for more soon..

EDITOR-IN-CHIEF

Hery Sudrajat Advertising +62.812.1978.1196 sales@hotelier-indonesia.com

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ALILA JABAL AKHDAR

WELCOMES AWARD WINNING EXECUTIVE CHEF

ALEX ENSOR HOTEL

BRANDED RESIDENCES UPDATE BALI

Written by: Rachel Grier, Asia-Pacific managing director, IDeaS Revenue Solutions

Revenue management systems are used by leading hotel brands around the world. However, it can be argued that smaller and independent properties in Indonesia need the technology even more than larger hotels given that limited room volumes mean every pricing decision counts. With the right investment in processes, technology and staff, it’s possible for small scale independent hoteliers to not just survive, but thrive in today’s competitive hotel environment.

It goes without saying that independent hoteliers in Indonesia and across the APAC region often find themselves in challenging situations: they often don’t have the resources to compete with the large global hotel chains in terms of marketing budgets and investment in third party booking channels, or have the well-recognised brand name that goes handin-hand with these activities. Smaller, independent hotels frequently have fewer resources compared to larger chain hotels, and often do not have a dedicated revenue manager.

This means that the revenue strategy is left up to the general manager, director of sales and marketing, reservations manag er, or even the accountant– all of whom already have very busy schedules filled with other responsibilities. This lack of a dedicated resource and isolated operat ing systems mean that rooms are often either overpriced or under-priced, which ultimately turns guests away or secures guests at a lower-then-ideal booking rate for the hotel.

Every room counts in smaller scale inde pendent hotels, which means that pric ing rooms incorrectly has a much more noticeable impact on the property’s over all revenue performance. If there is a pricing error at a larger hotel, it’s easier to “bury” the rate mistake or absorb any short-term revenue loss due to a greater volume of rooms and bookings.

Similar to larger hotels, small, indepen dent properties are constantly generating data – such as that used in developing demand forecasts. Hotel data comes from a multitude of sources, changes rapidly, and is critical to making proper pricing decisions. A good forecast as part of an ongoing revenue management program can assist room rate decision making, staff allocation, property maintenance and a range of critical hotel operations. Using data and analytics from an accu rate forecast is the best way to determine marketing and pricing strategies for the future.

Data should be detailed and be both his torical and forward-looking. Historically, the data should include (at least) the number of occupied rooms, coupled with revenue by market segment per day.

Also, hoteliers need to ensure they include the number of rooms and reve nue on the books by day (and by market segment) for at least the next 90 days. If data is collected every day it will allow the hotel to establish simple booking pace forecasts by segment and day of week, from which they will be able to compare it to historical data. If done consistently, this will allow hoteliers to quickly make any changes when demand picks up and tweak their strategies and decisions accordingly.

One of the biggest challenges with man ual revenue management practices is the inability to collect quality data in a timely manner, while being able to use it before it is obsolete. Put simply, without automation, it is difficult to compile and analyse all this continuous information accurately and effectively. Global hotel brands equip their properties with rev enue management technology for this reason. Automated revenue systems and technologies allow revenue managers to move beyond data collection to focus on revenue strategy, leveraging every oppor tunity in good times or working with the sales and marketing teams to stimulate demand and lock in business for any soft ening in market conditions.

Hotels with a revenue management system simply have better aggregation of data, leading to better insights and more granular forecasts earlier on, which ultimately delivers better performance.

Importantly, a revenue management system can also help independent Indonesian hoteliers balance the right business mix and address length of stay issues. Many independent hotels fall into the trap of focusing on peak nights and often accept lower-rated business when it isn’t needed, which simply trades down rev enue. With fewer rooms in smaller scale inde pendent hotels, managing booking pace and capturing optimal reservations by accepting the most valuable demand across arrival dates and lengths of stay is critical to maximising revenues.

So, as an independent hotelier, how do you compete with “the big boys”? How can you gain access to the same set of tools and insights so that you can provide the maximum return to your asset owner in good or challenging times?

It’s simple: get a revenue management system and even the playing field. Time is today’s most valuable currency, and if you are paying a tal ented revenue manager to compile data into endless spreadsheets and siloed reports, frankly you are wasting your money.

Revenue management systems are best viewed as an investment in an essential business technology platform or tool for your business, rather than a “nice to have” expense. The insights, efficiencies and operational benefits are significant, driving measurable performance as well as profitability. Hotels of all types typi cally experience 3 to 8 percent uplift in RevPAR when they move to an automated revenue management system, and in IDeaS’ experience, investment in a revenue management system generally pays back within a four month win dow, delivering both tangible and intangible benefits to the independent hotelier.

Automated revenue systems and technologies allow revenue managers to move beyond data collection to focus on revenue strategy,”

“I am thoroughly excited to be starting at Alila Jabal Akhdar Oman. It’s an amazing oppor tunity to be working on top of the world! I look forward to creating new menus with the fresh, local mountain produce, to further elevate the culinary experience which Alila Jabal Akhdar has become famous for”

AWARD WINNING EXECUTIVE CHEF ALEX ENSOR A

LILA JABAL AKHDAR WELCOMES AWARD WINNING EXECUTIVE CHEF ALEX ENSOR

Alila Jabal Akhdar is thrilled to welcome the arrival of star-studded Chef, Alex Ensor, who will be bringing his culinary skills to the kitchen in Juniper restaurant as their new Executive Chef. With over 20 years experience in many reputable establishments across the southern hemisphere in Australia, New Zealand and Jakarta, Chef Alex has made a name for himself in the culinary world with his success and winning an exten sive list of awards.

Coming into Alila Jabal Akhdar right after his 2-year tenure at Alila Jakarta, Chef Alex started out his career back in 1997 in New Zealand, his home country, working at the Huka Lodge in Taupo and has since travelled and worked through Australia and Jakarta. He continued to build his career at award-winning restau rants such as Sydney’s Level 41 (winner of 21 Best Restaurant Awards), Guillaume @ Bennelong (winner of three hats SMH 3 stars in Gourmet Traveler), Jakarta’s SHY fine-dining restaurant, Buddha Bar and wowed the well-heeled at Alila Jakarta.

Having worked alongside master chefs, Guillaume Brahimi and Dietmar Sawyere, Chef Alex took his heightened skills and went on to receive his first Hat Award and feature in Australian Gourmet Pages. Chef Alex has over the years maintained his image in the public eye by doing various guest chef dinners around the world and receiving coverage in food magazines and press reviews as well as some TV shows!

“I am thoroughly excited to be starting at Alila Jabal Akhdar Oman. It’s an amazing opportunity to be working on top of the world! I look forward to creating new menus with the fresh, local mountain produce, to further elevate the culinary experience which Alila Jabal Akhdar has become famous for” commented Chef Alex Ensor. “I am proud to be on the Alila team and I am eager to showcase the artisanship which brand Alila is known for in Oman and the rest of the world.”

For reservations, email: jabalakhdar@alilahotels.com OR call: +968 2534 4200 / +968 99104204 www.discoveryloyalty.com

ALILA JABAL AKHDAR IS THRILLED TO WELCOME

THE ARRIVAL OF STAR-STUDDED CHEF, ALEX ENSOR

“I am proud to be on the Alila team and I am eager to showcase the artisanship which brand Alila is known for in Oman and the rest of the world.”

The Peliatan Ballroom, with its 162 sq m of flexible function space, and a ceiling height of 4 m, can be divided into two separate sound-proofed func tion areas each with its own entry door.

Each area can seat 100 people, banquet style, and 150 people, theater style. When combined, the ballroom can accomodate 210 people seated banquet style and 300 people theater style, the largest in Ubud. Whereas the Sukma Boardroom provides exclusive meeting space for up to 14 people.

The spacious pre-function area is ideal for coffee breaks, pre-dinner cock tails or product displays. All function spaces are equipped with modern audio visual equipment and high speed WiFi and internet access.

Who says meeting food has to be boring? Sens offer an inspired array of menu selections that are sure to impress, featuring regional and internation al specialties, and can custom tailor menus for you.

Sens team can also help you plan unique and unforgettable events, whether you’d like to transform a ballroom into a rainforest or set up a locally-in spired Amazing Race around Ubud.

We take just as much pride in our accommodations. Comfortable and con temporary, rooms come with thoughtful touches like universal power points, 24 hour room service, free and fast WiFi and a host of complimentary amenities so you can be at your best. And of course, SenS Spa is perfect for unwinding during breaks.

A SMALL SOAP FOR A BIG HOPE

ANANTARA ULUWATU BALI RESORT

Every year in Bali 75 tons of soap are thrown away in hotels and villas which have only been used once or twice by guests and the numbers are growing while many people across the island have no access to basic hygiene products.

The team was moved by their programme “Soap For Hope” and acted immediately. Soap for Hope is actually the brainchild of Sealed Air Corp, a cleaning and sanitation solutions provider, and it aims to recycle lightly used hotel guest soap and distribute it to underprivileged families and communities in Asia, the Middle East and Africa.

nantara Uluwatu Bali Resort is pleased to announce a collaboration with ROLE Foundation, a foundation that concentrate on stopping land-based waste from getting into the oceans and creating sustainable jobs to protect the livelihoods of coastal communities.

The project was first launched in 2003 in the UAE in collaboration with couple of hotels, and today it operates with over 50 hotels in 10 countries to divert soap from landfills and donate recycled soap to those who need it most. When the soap arrive at the reprocessing center, the used hospitality soap is broken down, sanitized and reconstructed incorporating a range of organic fragrances such as lemongrass and jasmine. They then distribute the finished product to orphanages, the elderly and disadvantaged people in Bali for free and sell some of the soap in the founda tion shop.

“This is a very good program for us to join as we can help the local community. Children are getting sick because of poor hygiene resulting from a lack of access to soap and we used to throw away so much of it every day.

During the month of November and December we manage to deliver 25 kg of soap. Such actions are important and have a great impact on our team members as well as this program shines light on clever and useful recycling.

Bali relise heavily on tourism as source of income, so it is in the interest of local people to improve and preserve cleanliness throughout the island an it’s beaches,” explained Dimi tri Delepierre, Executive Assistant Manager of Anantara Uluwatu Bali Resort.

The results are less solid waste, new skill sets and means of livelihood for local people and better sanitation in villages.

This is a very good program for us to join as we can help the local community. Children are getting sick because of poor hygiene resulting from a lack of access to soap and we used to throw away so much of it every day.

COME SMELL THE OMANI ROSES

February 2017 - This year, guests at Alila Jabal Akhdar, will be able to celebrate the rose harvest in Oman with a rose-inspired experience. Every year, from the end of March until midMay, the rugged, rocky mountain landscape of Jabal Akhdar - the Green Mountain in Arabic - is transformed into a spec tacular shade of pink. Lying in prize position, overlooking the 7,000 Damask roses cov ering the mountain range, is Alila Jabal Akhdar, which sits 2,500 meters above sea-level and enjoys stunning views over the Al Hajar mountain range.

Throughout the rose season, guests can book a special twonight Rose Experience. It offers guests the chance to get up close and personal with a guided tour through the Jabal Akhdar rose terraces – a truly spectacular sight – and enjoy a soothing rose petal bath with a glass of chilled sparkling rose wine upon their return to the resort. Finally, indulge in a specially concocted Spa Alila Roses treatment, which benefits from the medicinal properties of a naturally infused rose petal oil.

Alila Jabal Akhdar is a design-forward hotel with 86 beautiful rooms and suites, seamlessly blending an eco-design of local stone with traditional Omani architecture and stunning sur roundings. Vintage trunks decorate the rooms and the lobby is filled with abstract patterns of roses in a nod to the local perfume production. Spa Alila is filled with an aroma that is reminiscent of an old Oman, a mist of oils grounded in frankincense and juniper berry. There are seven treatment rooms, a Vichy show er room, Jacuzzis and an array of Asianinspired treatments and excellent massag es. On arrival guests are greeted with a refreshing rosewater & elderflower spritzer. The hotel also offers a wealth of other experiences including the brand new Via Ferrata experiences, a protected climbing route built to international standards. With two different routes at Level 2 and Level 5 and lead by expert Omani guides, it is a perfect adventure for thrill seekers of all levels.

The two-night ROSES Experience starts from USD1,109 per cou ple based on two sharing with daily dinner, bed and breakfast.

CELEBRATE THE 2017 ROSE HARVEST AT ALILA JABAL AKHDAR

It offers guests the chance to get up close and personal with a guided tour through the Jabal Akhdar rose terraces – a truly spectacular sight.

DISCOVERY PROGRAMME

It also includes the guided tour of the Rose terraces, rose petal bath and bubbles and a Spa Alila signature Rose treatment per person. It is valid for stays from 15 March –13 May 2017 (Rose Season). For further information visit www.alilahotels.com/jabalakhdar

About DISCOVERY programme

A memorable trip demands more than a comfortable stay. DISCOVERY, an award-winning global loyalty programme, provides nearly 10 million members recognition and perks across 550 hotels, resorts, and palaces in 76 countries. Elite members have the opportunity to immerse themselves in local culture through Local Experiences, distinctive activities that capture an authentic taste of each destina tion. For more information visit www.discoveryloyalty.com

Five Ways Property Managers Can Cater to the Fitness-Minded Traveller

Although adding a fitness centre to your hospitality property might fall under the category of “nice to have”, fitness spaces and offerings are becoming the industry standard. As an example, 84 percent of American hotels had a fitness centre in 2014. In addition, 53 percent of travellers always or often exercise when they’re on the road –

That’s a large chunk of business you could be missing out on if you don’t have a gym or fitness facility. Having a fitness offering on your property can make the difference between a guest choosing your property or picking a competitor’s.

However, a staggering 55 percent of business travellers have walked out of a hotel gym due to facilities that did not meet their expectations, highlighting the importance of having a good fitness offering. To ensure that your guests remain satisfied customers, it’s important to invest in one that meets guests’ needs.

Here are a few easy-to-implement tips for budgets of any size that will help you attract fitness-minded travelers and keep them coming back to your hotel time and again.

BEYOND THE

CENTRE FITNESS AS A WHOLE-BODY AFFAIR INVEST IN THE FUNDAMENTALS

If in doubt, ask! If you are thinking about adding a fitness facility to your property, take some time to do some research as part of the planning process. Go and visit gyms near your property – what do they offer, and what could you replicate in your facility? See if you can do a casual workout session to truly measure the experience. Secondly, survey your guests and ask them what they’d like from an onsite gym, and critically, if they would use it. When it comes time to launch it, demonstrating that you listened to what your guests asked for will be worth its weight in customer service gold.

1.

Remember That Fitness Goes Beyond the Fitness Centre.

Maintaining a healthy lifestyle goes beyond the fitness room. In order to keep fit travellers loyal to your establishment, you should make it easier for travellers to maintain both their fitness levels and their diets. Make sure that your property’s dining options (both in-room, at the breakfast bar, and in the hotel restau rant) have healthy offerings so that fit travellers can keep up with healthy eating.

Think of Fitness as a Whole-Body Affair

Although most people associate fitness with running or lifting weights, health-minded travelers make whole-body health a priority. You can take advantage of this mindset by adding valuable services like spa experi ences, private training sessions, and group classes to your fitness offerings. In some instances, it might even make sense to create a wellness-weekend package that offers your guests personal train ing, fitness classes, and a spa session. By offering these services alongside your regular fitness amenity, you have the opportunity to enhance your guests’ stay experience and increase your bottom line.

Invest in the Fundamentals

While it might seem like a great idea to invest in the trendiest equipment, it’s best to stick to tried-and-true gym equipment like dumbbells, treadmills, ellipticals, and station ary bicycles.

Most exercisers are already familiar with these pieces of equipment, so it makes it easier for them to recreate their regular workout on the road. More importantly, when you decide to invest in equipment, try to buy commercial-grade pieces with a service plan whenever possible. Even though it might cost more money up front, investing in high-quality equipment will ultimately keep guests satisfied –commercial-grade products last longer and a service plan ensures that if a problem arises, it can be fixed immediately

No Fitness Room? No Problem

If you don’t have the option to add a fitness amenity to your space, there are still ways that you can attract the health-minded trav eller. Think about partnering with a local gym that’s close to your property to make their space available to guests, or make in-room fitness equipment (think small dumb bells, on-demand exercise videos, jump ropes, and yoga mats) available to guests. Also be sure that your front desk staff is aware of local studios, walking and running trails, and fitness options so that they can help guests find their fitness fix.

More and more people are trying to live healthy and active lives, and you can play a role in helping them do that. By making fitness a priority in your establishment, you’ll likely see an increase in new business, customer loyalty, and overall guest satisfaction.

Meliá Hotels International Marks Entry into Bangkok

MELIÁ BANGKOK SLATED TO OPEN IN 2022

Meliá Hotels International Marks Entry into Bangkok with Signing of Meliá Bangkok

Slated to open in 2022, Meliá Bangkok under scores the Group’s focus on strengthening its international presence

Meliá Hotels International, Spain’s leading hotel group, announced the signing of Meliá Bangkok, marking the group’s first property in Bangkok and secondoverall in the country.Meliá Bangkok forms part of Meliá’s strategic focus on international growth – one that has made Meliá the first Spanish hotel group to open hotels in markets, such as China, the U.S. and the U.A.E. The new agreementwith Asset World (TCCAW), a member of TCC Group, one of the largest business conglomerates in Thailand, provides a significant boost to Meliá Hotels International’s growth and expansion in Asia. Meliá Bangkok, located in the vibrant Sukhumvit district, is another milestone in Meliá Hotels International’s long-term partnership with TCC Group, which spans many years and one that has been built on mutual respect and trust, and a shared concept of hospitality.

“It gives us great confidence to partner with Asset World to launch the Meliá Hotels & Resorts brand in a thriving destina tion such as Bangkok,” said Bernardo Cabot Estarellas, Senior Vice President Asia Pacific of Meliá Hotels International.

He added, “Our growth strategy must be accompanied with major local partners who share our vision, philosophy and cul ture – even more so when we’re entering the second most visited country in Southeast Asia. I believe Meliá Hotels International’s impeccable track record of 60 years in hotel management and Spanish service culture will stand us in good stead to achieve growth while delivering an unmatched guest experience.”

Nishant Grover, Chief Operating Officer of Asset World said, “We are delighted to widen our relationship with Meliá Hotels International, with the addition of this third property. We stand committed to bringing best of hospitality to Thailand and firmly believe that Meliá Bangkok would further our vision of creating unique product and service offerings for our guests.”

Managed under the Meliá Hotels & Resorts brand, the brand-new, upscale hotel will bol ster the group’s already strong portfolio of urban resorts around the world. Meliá Bangkok will feature a total of 315 luxurious guest accommodations, and offer exceptional F&B outlets, spa amenities, a fitness center and meeting facilities, complementing the mixeduse development of retail and office space. With a central location in the heart of Sukhumvit plied by thoroughfares of the city, and 30 min utes from Suvarnabhumi International Airport, Meliá Bangkok will grant guests easy access to Bangkok Mall, an ultra modern complex housing entertainment (including two theme parks), commercial, residential and office spac es; Terminal 21; and Benjasiri Park.

Meliá Hotels & Resorts, the most international brand of the group, has 126 properties world wide and over 30 years of presence in Asia; and Meliá Bangkok is yet another reaffirmation of the group’s commitment to the region. The brand is highly valued by travellers worldwide and characterized by the personalized experi ences provided through the Passion for Service culture. In 2016 Meliá Hotels International celebrates its 60th Anniversary and maintains its robust momentum in Asia, where the group will double its portfolio of new hotels by 2020: At present there are 13 hotels open and anoth er 21 hotels in the pipeline; Meliá Bangkok brings the total number of properties in the region to 35.

About Meliá Hotels International

Founded in 1956 in Palma de Mallorca (Spain), Meliá Hotels International is one of the largest hotel companies worldwide as well as the absolute leader within the Spanish market, with more than 375 hotels (current portfolio and pipeline) throughout more than 43 coun tries and four continents under the brands:

Gran Meliá, Meliá Hotels & Resorts, Paradisus Resorts, ME by Meliá, INNSIDE by Meliá, Tryp by Wyndham and Sol Hotels. The strategic focus on international growth has allowed Meliá Hotels International to be the first Spanish hotel com pany with presence in key markets such as China, the Arabian Gulf and the US, as well as maintaining its leadership in traditional markets such as Europe, Latin America and the Caribbean. Its high degree of globalization, a diversified busi ness model, the consistent growth plan supported by strategic alli ances with major investors and its commitment to responsible tourism are the major strengths of Meliá Hotels International, being the Spanish Hotel leader in Corporate Reputation (Merco Ranking) and one of the most attractive to work worldwide.

www.meliahotelsinternational.com Email: icha@bwcomms.com

Meliá Hotels International’s long-term partnership with TCC Group

Featuring 315 luxurious guest accommodations, and offer exceptional F&B outlets, spa amenities, a fitness center and meeting facilities, complementing the mixed-use development of retail and office space. ”

Hong Kong, 9 February 2017 – Mandarin Oriental, Tokyo has been recog nized as the best hotel in Japan in three categories at the TripAdvisor Travellers’ Choice™ Awards. The hotel was ranked first in Japan in the Top Hotels, Luxury and Best Service classifications in the travel site’s list of Best Hotels 2017 announced in January. Never before has a Japanese hotel topped these three categories at one time since the awards began fifteen years ago.

TripAdvisor presents awards based on the millions of travellers’ reviews and opinions posted on the site. It has nine categories of hotel award: Top Hotels, Luxury, Bargain, Small, Best Service, B&Bs and Inns, Roman ce, Family and Hall of Fame. A hotel must show it offers remarkable value, service and quality to win an award.

“Mandarin Oriental, Tokyo is absolutely delighted to have received these accolades, which are a tremendous affirmation of our team’s dedication to providing the very best in hospitality for our guests.  These awards are very encouraging for the entire hotel team and we are deeply appre ciative,” said Paul Jones, General Manager at Mandarin Oriental, Tokyo.

Visit www.mandarinoriental.com to book one of the hotel’s luxurious room packages, and find out why Mandarin Oriental, Tokyo has been vo ted the Top Hotel in Japan. For room reservations and enquiries, please call +81 (0) 3 3270 8800, or email: motyo-reservations@mohg.com

Hard Rock International Announces Hard Rock Hotel

The Sound of Your Stay - offering com plimentary in-room Fender guitars and DJ-equipment.

Hotelier Indonesia - Hard Rock Internatio nal Announces Launch of Hard Rock Hotel Shenzhen

Brand Slated To Open First Mainland China Property In Summer 2017

SHENZHEN, CHINA, February 15, 2017 – Hard Rock Hotels announces the launch of its first hotel in China, Hard Rock Hotel Shenzhen. Slated to open in summer 2017, the new Hard Rock property will offer a luxury stay for modern travelers who are seeking a reprieve from traditional accom modations.

Blending pop culture and premium hospi tality, Hard Rock Hotel Shenzhen promises a host of world-class leisure, dining and entertainment options and the thread that unites them all – music.

Destined to become a new landmark in the Guangdong region, Hard Rock Hotel Shen zhen will continue the brand’s tradition of presenting memorable moments through music. Whether a guest prefers rap, pop, reggae or R&B, travelers can experience an unparalleled music amenity program –

Throughout the property, guests will enjoy rare and valuable memorabilia on display. Carefully chosen from Hard Rock’s world-famous, 80,000+ piece collection, each prized piece celebrates legendary music icons from around the world.

The 258 rooms and suites feature a creati ve mix of music-inspired décor and modern Chinese elements. A range of high-end accommodations, including Studio Suites, Rock Royalty Studio Suites and Rock Star Suite®, provide the ultimate all-access pass to a luxury VIP experience, as well as stunning views of the surrounding area

While music soothes the soul, food satisfies the senses and Hard Rock Hotel Shenzhen will boast a variety of dining destinations. Travelers can choose from the signature Hard Rock Cafe, a rooftop restaurant and pool bar,

The Cake Shop, GMT+8 Lobby Lounge or browse the all-day offerings at Sessions. Other facilities include the Body Rock® fit ness center, Rock Shop®, and Roxity Kids’ Club for budding little rockstars.

Shenzhen

Hard Rock Hotel Shenzhen will also featu re more than 1,000 square meters of event and meeting facilities.

“We are proud to bring the Hard Rock Hotel experience to Mainland China where consumers are equally passionate about music and travel,” said Peter Wynne, Area Vice President of Operations - Asia Pacific Hotels, Hard Rock Hotels.

“While Hard Rock Hotel Shenzhen will offer a one-of-a-kind luxury experience, guests can expect the same music-cente red fun as other Hard Rock Hotels around the world. As our brand has proven over the years, nothing is more universal than a love of music and having a great time.”

Located in the famed Mission Hills Cen treville, Hard Rock Hotel Shenzhen offers convenient access to the world’s number one golf course and close proximity to an extensive range of leisure, wellness and en tertainment offerings. Hard Rock Hotel is located 45 minutes from Shenzhen Bao’An International Airport and 35 minutes from the city center.

Hotelier Indonesia Magazine - Business, Hot News, Opening, Shenzen

AUTOMATION AND THE HOSPITALITY INDUSTRY

By David Topolewski, CEO of Qooco

Given the high costs and manpower shortages experienced in the hospitality sector in general, automation and hospitality are two words rarely used in the same sentence. Other indus tries have embraced automation, manufacturing has massively increased its productivity thanks to machines, and Robotics Pro cess Automation (RPA) led by companies such as UiPath promi ses to replace the repetitive, rules-based tasks present in many financial institutions, yet local hotels seem to be free of such te chnology, despite the presence of many repetitive, rules-based jobs.

This could be about to change the back-end of our hotels. Here are three areas in which automation could transform the makeup of hotels:

The robot housekeeper – A few years ago, researchers at the Uni versity of Berkeley introduced us to Brett, a robot that could pick up and fold towels, (see video here), taking about 24 ½ minutes for each towel. While this may seem slow, to the point of ridicule, the fact that a robot is able to detect, scan and manipulate a ‘soft’ object is impressive. Fast forward a few years, and the robot is now able to connect Lego pieces, hang shirts on a hanger and fix a toy. Still no human, but robots are getting better, slowly, and it may not be long before they are employed to assist current housekeepers

The end of the accountant? – Hotel accounts departments are also ripe for automation. Dozens of employees are hired to pro cess the hundreds of invoices, claims and bills that run through the hotel on a daily basis. This often requires little more than checking the invoice, copy-pasting data, transferring informa tion – rules based, repetitive tasks. Robotics Process Automation (RPA) is software that uses computer systems exactly as a human does – via the user interface (e.g. Windows). Highly accurate, and never making mistakes, RPA does the monotonous tasks that hu mans simply are not designed to do, and can significantly redu ce cost and improve efficiency for (often cash-strapped) hotels. Counting the cost – Technology can now detect physical items too. SAP software allows Airline-service crews to scan the num ber of paper cups they bring into an airplane. Hotels still em ploy people to conduct inventory checks on a daily basis for everything from the amount of shampoo and soap to cans of tomatoes and bottles of olive oil. Counting and recounting stock takes hours, and is the kind of mundane While technology has been added to the front-of-house in an effort to make the guest experience more efficient and smoo ther, it seems that back-of-house is too often neglected. From RPA to robot housekeepers, hotels will soon have the ability to create some real cost savings for the hotel of the future.

Jakarta – February, 2017 – IDeaS Revenue Solu tions and nSight Travel Intelligence have teamed up to offer Indonesian hoteliers a new experien ce in revenue management that allows managers to “futurecast” inventory demand based on a rich set of data points never before available on a single technology platform. With access to both nSight’s predictive consumer shopping intelligence data and IDeaS’ advanced revenue management solutions, Indonesian hoteliers can now have exclusive access to the most advanced demand-intelligence solution on the market to increase bookings and drive better revenue.

Hoteliers have previously been limited to high-level booking data and lost business data for only brand.com when building demand fore casts. With nSight for IDeaS, hoteliers now have access to aggregated data from more than five thousand online travel sites, giving them much deeper and more cohesive insights on consumer behavior across all relevant online and offline booking channels.

“The ability to integrate never-before-accessible information – such as relationships between intent to book and pricing – will elevate a hotel’s demand forecast and ultimately its revenue opportunities,” said Sanjay Nagalia, chief ope rating officer for IDeaS. “Our partnership with nSight is the first solution to truly bridge two profit-focused functions. By bringing revenue management and marketing closer together, we’re giving our clients an exclusive advantage over the competition.”

Rich, Real-Time Data Drives Revenue

nSight for IDeaS goes beyond traditional data sources like brand.com regrets and denials data. Instead it utilizes real-time, relevant and forward-looking demand intelligence from on line travel agents and travel websites to provide powerful data that can be used to more accurate ly apply profit-generating pricing strategies.

“The sheer amount of data available can be overwhelming and ‘big data’ has become code for ‘lots of work’. We are changing all that with nSight for IDeaS,” said Rich Maradik, founder and CEO for nSight. “The simplicity in which hoteliers can now access and leverage large vo lumes of data is something the market has never seen before.

nSight for IDeaS™ to Help Indonesian Hoteliers Drive More Profitable Bookings

By combining data from the hotel’s RMS with predictive data, and offering it through an intuitive dashboard, we help revenue and marketing teams simplify and focus on proven revenue-generating priorities.”

About nSight

nSight combines the world’s largest view of consumer shopping data with predic tive marketing and revenue management solutions to deliver more guests to your hotel and visitors to your destination. Only nSight aggregates more than 85 million travel consumer shops and boo kings daily across over 5,000 third-party travel websites. Understanding consumer shopping behavior, rate impact and future market demand enables better marketing and revenue management decisions.

Follow nSight on Twitter, Facebook and LinkedIn. For more information, visit www.nsightfortravel.com.

About IDeaS

With more than one million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software solutions and advisory services. Powered by SAS® and more than 25 years of experience, IDeaS proudly supports more than 7,000 clients in 94 countries and is relentless about providing hoteliers more insightful ways to manage the data behind hotel pricing.

IDeaS empowers its clients to build and main tain revenue management cultures—from single entities to world-renowned estates—by focusing on a simple promise: Driving Better Revenue. IDeaS has the knowledge, expertise and matu rity to build upon proven revenue management principles with next-generation analytics for more user-friendly, insightful and profitable revenue opportunities—not just for rooms, but across the entire hotel enterprise. For more information, visit www.ideas.com.

The information hotels can leverage using nSight for IDeaS can offer a distinct competitive advantage for pricing rooms, personalizing marketing efforts and aligning the overall consumer experience across channels. It effectively narrows the disconnect between revenue management and marketing teams by delivering insights relevant to both functions. nSight for IDeaS enables the two disciplines to collaborate with confidence, more accurately understand guests, and better target and track marketing campaigns. These well-aligned goals, in turn, allow hotels to maximize direct bookings and drive profitability.

Integrate never-before-accessible information

QUILA A JOURNEY OF MULTI-SENSORY GASTRONOMY AT ALILA VILLAS ULUWATU

The newly unveiled QUILA dining room at Alila Villas Uluwatu, Bali offers an exclusive journey of gastronomy where every bite is exquisite and loaded with multi-sensory surprises. The name QUILA combines ‘qui’, which stands for ‘he who trans forms’, with Alila, and aptly reflects the transformative dining experience presented within its exclusive setting.

Diners seeking a culinary thrill are taken on an exhilara ting ride for all the senses in a daily-changing dinner menu comprising a variety of different plates, artfully tailored by Executive Chef Marc Lorés Panadés. Each plate is perfectly sized to deliver a powerful punch, a flavoursome bite, or a provocative palate.

Reflecting Chef Marc’s philosophy of “getting to the root of every single product, by getting as local, organic and sustai nable as possible”, the menu of mainly Mediterranean-ins pired creations combines fresh seasonal local produce with modern cooking techniques, styled in uniquely different and playful ways.

The imaginative use of sound, texture and aroma add other dimensions of sensory stimulation, along with carefully considered wine pairings that elevate the sense of absolu te satiation. This exclusive dining experience is limited to a maximum of 10 guests each night within QUILA’s intimate five-table indoor setting.

Dietary requirements and preferences can be shared with Chef Marc in advance, who will tailor them into each diner’s personalised gastronomic journey. At QUILA, embrace your sense of adventure. Surrender to the unexpected. Savour the surprise…

For more information or reservations, please contact us at +62 361 848 2166 OR email: uluwatu@alilahotels.com

“ Sparkling & Colourful Night”

ANNUAL CORPORATE GATHERING EVENT AT THE EXECUTIVE LOUNGE (23RD FLOOR) OF MENARA PENINSULA HOTEL (MPH), JAKARTA.

CORPORATE GATHERING Menara Peninsula Hotel

“ Sparkling & Colourful Night” 13 January 2017 @MPH Executive Lounge

Jakarta, January 13th,2017. Menara Pe ninsula Hotel Jakarta open the New Year by holding an Annual Corporate Gathe ring event at the Executive Lounge (23rd Floor) of Menara Peninsula Hotel (MPH), Jakarta.

This annual event was made to honor MPH loyal corporate clients all around Jakarta. Approximately 150 guests at tended to this event wore smart casual, bright costumes and bring the concept of masquerade party according to the theme.

Executive Lounge was transformed into a cozy and glowing lounge with fantas tic DJ table in the corner and various of food-stalls. There was also photobooth available for guests to take photos using the masks provided as the accessories.

The guests were taken on hotel tour to see the newly renovated Executive Club Floors. Starting from Executive Club Room, then the Club Studio, Club Junior, and Peninsula Suite rooms.

The event was started at 6.30pm and opened by the MC, then continued with the welcoming speech by Djulkarnain, General Manager of Menara Peninsula Hotel. Muhammad Haris Rysman Kevin, the Director of Sales also joined on the main stage, followed by the introduction of Sales & Marketing team.

On that occasion, GM of Menara Penin sula Hotel also announced the plan of re novating their function rooms, the KAFE COLEMAN main restaurant, and 15 floors regular guest rooms. “We really believe when it’s finished, this will one of the great accommodations you want to ex perience when you’re in Jakarta.” Djulkar nain added.

Djulkarnain, General Manager of Menara Peninsula Hotel said, “This event is held as a token of appreciation to the company and in order to close synergy and coope ration that has existed very well in 2016 and will continue in 2017. This year, we brought something different by choo sing “Sparkling & Colourful Night” as the event’s theme to represent the ultimate excitement and glamour.”

“It’s always a good time,” said Kevin. “We love our customers and it’s fun to be whe re everyone gets to know each other be yond work on this type of occasion.”

MENARA PENINSULA HOTEL

The guests were then entertained with magic performance by DJ & violin, ga mes, door prizes, and grand prizes of 3D2N Stay in YTC Peninsula.Excelsior Hotel Singapore, 3D2N stay in SINTESA Jimbaran - Bali, and three smartphones for the TOP FIVE PRODUCERS in 2016.

Jalan Letjend. S. Parman Kav.78 Jakarta Barat 11410 Phone. 021 5350888 Fax. 021 5359838 www.menarapeninsula.com

The design architects of the project are the Colorado-based firm, [au] workshop who envision the design as a modern, vertical urban resort epitomizing the Hawaiian tradition of the “lanai” with its seamless indoor-outdoor sense of place.

MANDARIN ORIENTAL TO OPEN LUXURY HOTEL AND RESIDENCES

IN HONOLULU, HAWAII

Hong Kong, 7 February 2017 – Mandarin Oriental Hotel Group has announced its intention to open a new luxury hotel and branded residences in Honolulu on the Hawaiian island of Oahu. The project, which has a target opening date in early 2020, will enable Mandarin Oriental to introduce its hospitality to this important tourism and business destination.

Mandarin Oriental, Honolulu will be the anchor of Mana`olana Place, a 36-story mixed-use tower with gardens and public plazas, currently being developed by Los Angeles-based Salem Partners. Located in the heart of the Ala Moana district, the hotel is a short walk to Waikiki Beach and Ala Moana Beach. It will also be adjacent to the Hawaii Convention Center and the Ala Moana Center.

The hotel’s 125 contemporary guestrooms and suites will be designed to reflect the Hawaiian culture, together with features inspired by Mandarin Oriental’s oriental heritage. The Group will also manage 107 Residences at Mandarin Oriental, located on the Mana’olana tower’s upper floors, which will provide some of the most luxurious private homes on the island.

Mandarin Oriental, Honolulu will feature a rooftop restaurant and bar with landscaped outdoor terraces, providing views of Dia mond Head, Ala Moana Beach and Down town Honolulu.

There will also be a lobby lounge, an all-day dining restaurant and extensive banqueting and meeting spaces with views over the surrounding terraces and gardens.

In keeping with the Group’s wellness con cepts, a Spa at Mandarin Oriental will offer holistic rejuvenation and relaxation with eight treatment rooms. Further leisure op tions include a comprehensive fitness centre and an outdoor swimming pool.

The design architects of the project are the Colorado-based firm, [au]workshop who en vision the design as a modern, vertical urban resort epitomizing the Hawaiian tradition of the “lanai” with its seamless indoor-outdoor sense of place.

“We are delighted with this opportunity to open a hotel in Honolulu and look forward to bringing Mandarin Oriental’s legendary hospitality back to Hawaii,” said James Riley, Group Chief Executive of Mandarin Orien tal. “This new development will be a welcome addition to the brand’s expansion around the world,” he added.

“We are proud to bring the award-winning Mandarin Oriental brand to Honolulu,” said James Ratkovich of Salem Partners. “Mandarin Oriental, Honolulu will set a new standard for luxury service in the islands and will offer a preferred choice to travellers and potential homeowners who desire the finest accommodation,” he added.

Honolulu is Hawaii’s political and economic centre, and is home to iconic destinations such as Waikiki Beach, Pearl Harbour and Diamond Head. As the state’s capital, Hono lulu is the most populous city in Hawaii and serves as the primary entry point to the is lands’ tourism industry and a major gateway to the United States and Asia-Pacific.

About Salem Partners

Founded in 1997, Salem Partners is a leading investment bank, real estate development and wealth management firm. Salem’s invest ment bankers have completed transactions in media and entertainment, healthcare and life sciences, aerospace and defense, and real estate industries. The wealth manage ment division provides customized invest ment and family office services to clients who prize topflight expertise combined with in-depth relationships. Real estate development is headed by industry veterans experienced in all segments of the built environment.

Invite your inner circle to celebrate a milestone birthday or anniversary at our 5-Bedroom Grand Cliff Front Residence. Designed for larger groups of friends and families travelling together, or to truly impress your better half with a romantic getaway beyond compare, experience Bali’s fabled Bukit Peninsula from the cliff top edge of Kandara’s ‘Billionaire’s Row’.

Terms and Conditions:

• Minimal Stay 2 nights

• Validity April 2017 – March 2018

• Booked Period Immediately – 31 March 2018

• Stay Period 1 April 2017 – 31 March 2018

High Season (15 July – 31 August): at USD 100++ per night

Peak Season (28 – 31 Dec 2016): at USD 250++ per night

Room description

Invite your inner circle to celebrate a milesto ne birthday or anniversary at our 5-Bedroom Grand Cliff Front Residence. Designed for lar ger groups of friends and families travelling together, or to truly impress your better half with a romantic getaway beyond compare, experience Bali’s fabled Bukit Peninsula from the cliff top edge of Kandara’s ‘Billionaire’s Row’. Spend your days admiring the dazzling ocean view from two exclusive swimming pools and your nights in the soothing private Jacuzzi beneath the stars. This six-star desti nation villa invites you to experience Karma’s iconic jet-set lifestyle with a home cinema, in-villa spa, workout gym, relaxing sauna, gourmet kitchen and luxury interiors.

• Villa Amenities

• 2nd bathroom

• Air conditioned

• Alarm Clock

• Balcony

• Barbeque Bath

• Bathrobes Provided

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BRIEF & STYLE

Set on a spectacular limestone cliff top high above the Indian Ocean, Kar ma Kandara is comprised of 54 priva te pool villas of 1 – 5 bedrooms. Each boasts private pool, en-suites and spacious living, kitchen and dining areas with top of the line appliances, sleek contemporary furnishings and traditional artworks.

The resort’s award-winning amenities include gymnasium, signature ‘K’ main infinity pool, library and meeting faci lities, 24-hour reception and in-villa dining. Destination restaurant di Mare, a post-modern pavilion serving Medi terranean cuisine with a Pan-pacific twist, overlooks the Indian Ocean with after-hours hotspot, Temple Lounge, just a few steps above. Accessed via an innovative, cliff-side hill tram, Kar ma Beach Bali is a bamboo folly set on a white beach lapped by a cerulean lagoon, where guests enjoy custom cocktails and Mediterranean flavours.

Karma Spa brings together sublime cliff-hanging spa shacks where body workers and visiting masters perform healing rituals and mas sages. The resort also offers a dedica ted Kid’s Club.

Karma Kandara is comprised of 54 private pool villas of 1 – 5 bedrooms. Each boasts private pool, en-suites and spacious living, kitchen and dining areas with top of the line appliances, sleek contemporary furnishings and traditional artworks.

Inside

The resort offers spacious villas, such as the grand luxury cliff front residen ces, which are the preferred Bali

“Karma Spa brings together sublime cliff-hanging spa shacks where body workers and visiting masters perform healing rituals and massages”

accommodation for the region’s who’s who.

Their generous size makes them ideal for families, friends and groups who can enjoy the pleasures of a palatial private villa experience com plete with pool courtyard, be drooms with en-suite ba throoms, audiovi sual systems and fully equipped kitchens within the context of a full service 5-star luxury boutique resort.

Renowned as the region’s premier spot for weddings, private events and unique corporate gatherings, Karma Kandara’s culinary team is on hand to custo mize sumptuous canapés, hand-rolled sushi and freshly grilled seafood straight from the Indian Ocean.

Outside

The resort is a contemporary elaboration on the classical Ba linese garden compound design, with pavilions thoughtfully centered about an elegant pool courtyard.

Superior building quality is matched by contemporary mi nimalist interiors, featuring plush furnishings and carefully selected traditional artworks.

Things to do

Garuda Wisnu Kencana (15 minutes away) offers a view of one of Bali’s most breath-taking monuments.

Classic attractions, fantasy experiences and modern technology blend together as you explore this unique cultural park. Uluwatu Temple (10 minutes away), known as Pura Luhur Uluwatu. It is one of the must-see temples in Bali and sits on the south-wes tern edge of a limestone cliff that is su rrounded by a forest, home to hordes of grey long-tailed macaques. Kecak ‘Fire Dance’ (10 minutes away). Loca ted at Uluwatu Temple, The Kecak Dance, also frequently dubbed ‘the monkey chant’ or the ‘fire dance’, due to its use of a tall fire torch as its centerpiece, is one of the most captivating and famed dance perfor mances in Bali.

Location

Karma Kandara is situated at the edge of a dramatic clifftop, perched along Bali’s famous ‘Billionaire’s Row’. It is located 30 minutes away from Ngurah Rai Internatio nal Airport.

Food and wine

Karma Kandara provides three world-class restaurants and five-star amenities that appeal to guests of all ages. Afternoon tea aficionados are invited to enjoy Cliff Tea at The Temple Lounge, served daily from 3PM to 5PM. Served with a glass of sparkling wine and international tea offerings, Temple Lounge’s delicious menu pampers guests with a variety of classic English light bites, inclu ding freshly cut sandwiches paired with delectable cakes and pastries. The Temple Lounge is also the pla ce to be for daily happy hour, where guests are treated like royalty from 6PM to 7PM with complimentary ca napés, exquisite cocktails and wine and beer specials.

There’s nothing quite like kick-star ting the weekend with Friday Steak & Wine Night at di Mare restaurant

with its awe-inspiring architecture and pa noramic ocean views. Paired with a fine selection of rich merlots and subtle pinot noirs, the chef serves up a bevy of signatu re dishes including Wagyu Tenderloin dri zzled in truffle sauce and complemented by creamed foraged mushrooms. di Mare is also a fabulous destination to enjoy Sun day Brunch from 11AM to 3PM.

Synonymous with beachfront glamour, Kar ma Beach Bali lures discerning connois seurs from across the globe to enjoy Karma Kandara’s exclusive white sand beach cove. Accessible via the resort’s private cliff-side inclinator, guests are welcome to enjoy uni que events throughout the week including Monday Night Movies beneath the stars and international music concerts comple mented by custom Karma Signature Cock tails and light bites to share.

Weddings & Events

Renowned as the region’s premier spot for weddings, private events and unique cor porate gatherings, Karma Kandara’s culi nary team is on hand to customize sump tuous canapés, hand-rolled sushi and freshly grilled seafood straight from the Indian Ocean. Guests may choose from one of the resort’s expansive private pool villas for an intimate event shared with their in ner circle, or for a VIP event that will surely land in the society pages, a sunset wedding at Karma Beach Bali is recommended for brides and grooms who wish to make the ultimate romantic statement. www.karmagroup.com

Hotel & Branded Residences BALI

Hotel & Branded Residences Bali

HOTEL & BRANDED RESIDENCES UPDATE

Quantity over quality: be careful what you wish for.

After a very challenging 2015 for Bali, occupancy was up by more than 4% in 2016 bringing a whiff of fresh air and hope… but at what cost? Hotels’ enjoyment of solid occupancy across categories (excluding luxury) was driven by increasing foreign direct arrivals, a slowing in new hotel openings and a further slashing of rates. With the Thai government banning ‘zerodollar tours’ this has been an opportunity for Bali to swoop in and attract these poor yielding groups to fill rooms. With the government’s ambitious arrivals targets, it is foreseeable that the volume of such tourists is likely to increase but the long term benefits to the destination are arguable. Rates will continue to decline, Bali’s infrastructure will continue to be stressed and higher yielding more discerning guests may be turned off. It is a tight rope that is being walked with a quantity over quality policy. With the explosion in budget accommodation, private villa rentals and huge numbers of new rooms in all hotel categories in the last 5 years it is easy to see how volume bums in beds relieves immediate mortgage pressures for hotel owners. However, hotel ownership and destination management is not a short term game. Nurturing a destination, the maintenance of infrastructure and the development of long term sustainable development goals are essential to ensure Bali continues attracting people from all corners of the globe and across all rate categories.

BALI TOURISM ARRIVALS

2015 recap: domestic market up 12% y-o-y to around 7.1 million and foreign arrivals also up 6% y-o-y to 4 million bringing the total to over 11 million for the first time.

Foreign arrivals surged year end 2016 up by a significant 23% to 4.9 million. This was helped by the lack of political and natural hiccups, visa-free access ramping up and more direct flights to Bali which smashed the 4.2 million arrivals’ target for 2016.

Source : BPS Indonesia

With Indonesia’s central administration continuing their efforts to attract more foreign arrivals, the government boosted the Ministry of Tourism’s budget from IDR 300 billion in 2015 to IDR 6.1 trillion in 2016. It is understood that around 80% of the budget was allocated for tourism promotion, and partly to finance tourism campaigns abroad.

Indonesia’s leisure tourism is still largely concentrated on the island of Bali, which attracted more than 30% of foreign tourist arrivals in 2015. In 2016 with foreign arrivals just under 5 million year-end, it is clear that Bali remains the number 1 destination for holidaymakers. E-commerce providers including Traveloka, Pegipegi and Blibli report “Bali” as their most searched destination followed by Bandung and Jakarta.

The island is expecting another boost in air connectivity from Garuda Indonesia in 2017. As China’s importance as a source market grows overtaking Singapore, Malaysia and snapping on the heels of Australia; Garuda Indonesia plans to open a new route from Bali to Chengdu in China. The

www.horwathhtl.com www.c9hotelworks.com

Hotel & Branded Residences Bali

direct flight will start in January and is scheduled to fly four times a week. In an effort to tap into this vast and growing Chinese market, Sriwijaya Air has also confirmed four main cities will be added to their daily flight routes: Hangzou, Nanjing, Wuhan and Changsa. The Ministry of Tourism has also recognized Eastern Europe as an emerging market to Bali with increased arrivals recorded, assisted in part by LOT Polish Airlines launching direct flights from Warsaw to Denpasar in 2016.

NGURAH RAI

Ngurah Rai International Airport remains the top foreign direct arrivals contributor for Indonesia, followed by Soekarno-Hatta, Jakarta and Hang Nadim, Batam. From January to November 2016, Ngurah Rai recorded 6% growth y-o-y, with Bali arrivals making up a whopping 40% of total arrivals to Indonesia. Batam recorded the highest growth rate of 9% y-o-y, meanwhile, Jakarta remains flat impacted by the global and local economic malaise.

Soekarno Hatta’s Terminal 3 Ultimate limped into operation in August 2016, serving domestic flights by national carrier Garuda Indonesia only. The goal of serving international flights (with the exception of budget airlines) by Q2 2017 seems optimistic. The government’s next project will be to improve the public transportation that will connect Jakarta city center with the airport.

Foreign Arrivals to Big 3 Airports ig g rp

Source : BPS Indonesia

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NATIONALITY MIX

Source : BPS Indonesia

Following the signing of a decree waiving visa requirements for a total of 169 countries, including Australia (which was politically excluded for many months), year-end 2016 Australia remains the number one foreign source market to Bali making up 23% of total foreign arrivals, up 18% over the previous year.

Arrivals from the UK grew a significant 32%, France by 26% and Germany was up a noteworthy 28% y-o-y, helped by improved European connectivity through daily direct flights via Dubai.

China continued its strong arrivals growth year-end, up almost 300,000 people y-o-y (43%) to just under 1 million tourists. It was the 2nd fastest growth market by percentage and the largest by volume. With more flights scheduled to connect Bali and cities in China, we expect this volume to explode further and China to become the most important arrivals source market to Bali in Q1 2017.

Other markets to note:

• South Korean arrivals fell, as did Singaporean arrivals year-end 2016, down by 2 and 7% respectively;

• Growth from India was 58% y-o-y and likely to increase further in 2017 with Garuda inaugurating the first direct link between India and Indonesia in December 2016 (“direct” flights linking Mumbai to Jakarta via Bangkok thrice weekly);

• Arrivals from the USA increased by a strong 27%, perhaps helped by investmests in Times Square billboard advertising made by the Ministry of Tourism for the first time in 2016;

KEY FACTORS AFFECTING BALI 2016

Lower spend per visitor: a 2016 survey by the Bank of Indonesia highlights that the typical Chinese tourist spends around one quarter of that spent by a typical European or Australian tourist. With the proportion of Chinese tourists increasing the economic benefits of each new tourist is reducing.

Shorter length of stay: the average length of stay in Bali YTD September 2016 fell to 3.11 days, down from 3.20 days y-o-y. The sub-market suffering the greatest was Denpasar, dropping from 4.53 to 2.73 days YTD September 2016. This is a double-whammy for hotels, with lower yield per tourist and a shorter length of stay.

Delayed hotel openings: Owners / investors are delaying the opening of new properties as market performance continues to endure the pressure of new rooms and poor rates. Supply growth in 2015 and 2016 is estimated at around 5%, much lower than the 14% increase recorded in 2014. The pipeline of new hotels remains massive but the delays are allowing the forces of supply and demand to work their magic.

Increased occupancy and decreased ADR: the following sections will highlight performance across categories yearend 2016 but it is very interesting to note that the above demographic shift in arrivals is causing hotels to lower rates to achieve marginal bumps in occupancy BUT in most cases with reduced RevPAR.

Hotel & Branded Residences Bali

Hotel Performance 2011 – 2016 (IDR)

RevPAR suffering a 6% fall on the back of an 11% fall in 2015. Although arrivals to the island have been steadily increasing this year, the shift of nationality and weaker spending power has forced hotels in this segment to rethink their pricing strategy. With the huge luxury resort pipeline, it is believed that it will take many years for the Luxury segment to rebound from this downfall and it is arguable that it will also require a rethink of the central government’s quantity over quality tourism strategy.

Luxury 2011 – 2016 (IDR) ry

Source : BHA and Horwath HTL

The above graph highlights performance across Bali since 2011 with some telling results to YE 2016:

• IDR ADR increased y-o-y until 2016 (whereas USD ADR has decreased y-o-y since 2012);

• occupancy has fluctuated from a peak in 2011 to a low year-end 2015; and most importantly;

• IDR RevPAR increased from 2011 to 215 before dipping slightly in 2016 (whereas USD RevPAR has decreased over the same period, remaining flat in 2016).

There are some small improvements YTD September 2016 however:

20152016

Occupancy -5% pts-4% pts

ADR (IDR) 8%-6% ADR (USD) -5%-5%

RevPAR (IDR) 1%-1% RevPAR (USD) -11%0%

Occupancy has been solid all year, as shown in the 4% points increase year-end 2016. ADR in IDR and USD tells a contrary story, increasing 8% and falling 5% respectively. This, of course plays into RevPAR which also shows opposite results, up in IDR and down significantly in USD.

Performance by segment

Luxury (> USD 350): On the back of solid performance improvements recorded between 2011 and 2014, the last 2 years have been gloomy in the Luxury segment. All performance matrices are showing a slip in 2016, with

Luxury

Occupancy

20152016

-6% pts-1% pts

ADR (IDR) 15%-5% ADR (USD) -1% -4% RevPAR (IDR) 4% -7% RevPAR (USD) -11%-6%

Upper Upscale (USD 151 – 349): This segment shows more promise as 2016 occupancy performance shows a 5% increase. ADR was sacrificed to keep occupancy rate buoyant amidst the pressure of new supply and changing arrivals demographics in 2016. With an estimated 74 new hotels opening in the next four years, arrivals growth will need to continue growing at similar rates to the 23% y-o-y figure if this segment is to balance occupancy and ADR with a resultant increase in RevPAR.

Source : BHA and Horwath HTL

Upper Upscale20152016

Occupancy 5% pts5% pts

ADR (IDR) 8% 1%

ADR (USD) -4%-4% RevPAR (IDR) 4% 1% RevPAR (USD) -8%3%

Upscale (USD 101 to 150): A quantity over quality tourism strategy begins to pay dividends in this market segment where the rate is between USD 100 and 150. By year-end 2016, the Upscale segment enjoyed a reasonable 4% bump in occupancy at the expense of a comparable fall in rate (both USD and IDR) with a consequent status quo performance in RevPAR. If hoteliers hold fast on ADR in 2017, the forecast increase in arrivals should allow them to boost RevPAR for the first time since 2014.

Upscale 20152016

Occupancy 5% 4%

ADR (IDR) 7%-5% ADR (USD) -6%-4% RevPAR (IDR) RevPAR (USD) -12%1%

Midscale (USD 40 – 101): Having the strongest domestic component amongst segments plus the price point most attuned to the mass market, hotels within the Midscale enjoyed the brightest year. Occupancy grew 8% (last year it dropped 6%) whilst ADR only fell marginally with the resultant RevPAR up between 5 and 6% YTD September. In the future, although the Midscale category will continue to face the heaviest pressure from forecast new supply (~ 40% of total) it is also the best placed to absorb the increased volume tourist base.

Hotel & Branded Residences Bali

Upper Upscale 2011 – 2016 (IDR) UppeUp

Source : BHA and Horwath HTL

Upscale Hotel Performance 2011 – 2016 Up

Source : BHA and Horwath HTL

Hotel & Branded Residences Bali

Midscale Hotel Performance 2011 – 2016

Year-end 2016 we have witnessed a fluctuation in average length of stay depending on rate categories. In the Luxury, Upscale and Midscale markets, ALOS is down but it was up slightly in the Upper Upscale market. As seen in the graph the shortest is Luxury with 2.9 days, down from 3.1 days in 2015. The largest drop was 0.3 days in the Midscale category.

Performance by Location Occupancy

Occupancy by Location 2011 – 2016 pay

Source : BHA and Horwath HTL

Midscale 20152016

Occupancy 6% 6%

ADR (IDR) 3%-4% ADR (USD) -9%-3% RevPAR (IDR) -4%3% RevPAR (USD) -15%4%

RevPAR Summary by Rate

2016 RevPAR USDIDR

Luxury -6%-7% Upper Upscale 4% 1% Upscale 1% Midscale 4% 3%

Average Length Of Stay

ALOS by rate category 2014 – 2016 y egy

Source : BHA and Horwath HTL

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Source : BHA and Horwath HTL

With arrivals up, occupancy performance across all areas has improved. Interestingly in each area, except Others and Nusa Dua there was a uniform increase in occupancy of 2%. Nusa Dua and Others both enjoyed 6% increases in 2016, both having also dropped 4% in 2015 y-o-y.

Hotel & Branded Residences Bali

Average Daily Rates

ADR by Location 2011 – 2016 (USD) (U)

RevPAR Summary by Location

2016 USDIDR

Kuta/Tuban -3%-4%

Jimbaran 2% 2%

Ubud -2%-4% Legian/Seminyak -4%-5% Nusa Dua/T. Benoa 2% 1% Others 6% 5%

Average Length of Stay

ALOS by area 2014 – 2016 y

Source : BHA and Horwath HTL

As discussed above, the strong arrivals growth has not been enough to maintain hotel rate performance. Hotels have been adjusting their rate strategy in response to the changing arrivals demographics and the results of which are felt across Bali in each of the listed sub-markets. Jimbaran weathered the storm the strongest with a small 1% fall in USD ADR, followed by Others. In each of the submarkets Nusa Dua / Benoa, Kuta & Legian / Seminyak, USD ADR levels fell the furthest, a high 6%. As the mass market is more price-sensitive a longer recovery time will be required to push rates back up following the slashing currently underway.

Source : BHA and Horwath HTL

It is the Others market (the less densely populated accommodation areas) that exhibits the weakest average length of stay (2.3 days only) which may indicate that it is a side-trip and not the main destination for a tourist’s Bali holiday. This is to be read with care however, as it dropped

Hotel & Branded Residences Bali

significantly in 2016. The other market where ALOS dropped in 2016 was Legian/ Seminyak down 0.5 days to 2.9 days. Jimbaran and Nusa Dua/ Benoa enjoyed increases in ALOS in 2016, with the Jimbaran sub-market enjoying the longest length of stay of 3.9 days.

LOOKING FORWARD: PIPELINE

In 2015, Horwath HTL recorded a total of 335 hotels and more than 40,000 rooms in operation ranging from luxury to economy. It is understood that a further 12 hotels opened in the first 9 months of 2016 or an additional 1,600 rooms. Within our database another 74 hotels are expected to open between 2017 and 2020 representing a 20% increase over current hotel stock. Our figures are believed to be conservative with other secondary sources indicating inventory increases of around 25%.

Rumored/Under Development to 2020 pm

new airport development near Singaraja will likely change this should it come to fruition.

Pipeline to 2020 by Location pe y

West Bali (Kuta, Tuban, Legian, Seminyak, Canggu, Tanah Lot and Tabanan) remain the preferred development spot with around 50% of the total new supply expected within these areas.

Inventory in Central Bali is expected to increase by around 24% by 2020 adding more pressure to a weakening Ubud market performance. Ubud is transforming from an area known for its luxury and tranquillity into a busy yoga, healthy living, food & beverage entertainment zone with accommodations matching every price point and an access road that is well past its prime. As new midscale properties open in Ubud we expect that the areas average rate will continue to adjust to its new dynamic. We have no new developments on file for North Bali although the rumoured

The 2017 to 2020 pipeline is dominated by 3 star products representing about 38% of total new supply and more than 5,600 rooms across Bali. Less investment cost with a typically faster return period appear the safest option for investors at the moment. Shifting market dynamics should play well for this segment although the existing plethora of options and very low rates should raise concerns about the potential returns for this segment.

Pipeline to 2020 by Star Rating pe y g

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Source : BHA and Horwath HTL

Source : BHA and Horwath HTL

Source : BHA and Horwath HTL

Hotel & Branded Residences Bali

The last word…

As mentioned above, a 2016 survey conducted by Bank Indonesia (BI) shows that the average daily spend of tourists fell a disturbing 34% from USD 190 to USD 126 between 2014 and 2015. On top of that, average length of stay over the same period also dropped 6% from 8.19 days to 7.66 days per stay. The same survey shows that among the top 5 Bali source markets, Australia is the highest spender (almost 4 times higher than China) with typically much longer ALOS. In other words, 1 Australian tourist spends the same per day as 4 Chinese tourists.

When the government focuses on increasing the number of visitor arrivals, it makes sense to aggressively campaign Mainland China because it is only a short to medium haul from Indonesia with increasing direct flights and a very large population giving it the greatest potential for growth. It is essential however to foster other markets simultaneously to balance quantity and quality of foreign arrivals. The Thai experience is one to learn from, having aggressively targeted arrivals growth over the last decade they have now shifted focus to increasing yield per tourist.

Breakdown

BackpackersUS$30 – US$49927.75%

Middle ClassUS$500 – US$96531.36%

Upper MiddleUS$966 – US$2,86837.39% Luxury Above US$2,8683.55% Source: Bank Indonesia

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Hotel & Branded Residences Bali

BALI HOTEL RESIDENCES

Last year, island resort-grade real estate faced volatility in both pricing and absorption rate, with developers softening sales prices to secure transaction volume in a time of economic recovery. Nevertheless, a positive outlook for hotel residences is expected as new developments are branching out from the midscale and upscale segments into new products which are being priced at lower entry points.

SUPPLY OVERVIEW

Key Projects by Area

Jimbaran & Kuta

Condominiums / Apartments 517 units Villas 113 units

Total 630 units Uluwatu & Pecatu

Condominiums / Apartments 445 units Villas 156 units

Total 601 units

Nusa Dua Condominiums / Apartments 339 units Villas 39 units

Total 378 units Seminyak

Condominiums / Apartments 108 units Total 108 units

Ungasan Villas 73 units

Total 73 units Tabanan

Villas 11 units

Total 11 units

Source: C9 Hotelworks Market Research

In light of the current economic situation and an oversupply of three and four star hotels, properties have been facing tighter profit margins which has in turn affected the sales of residences in the segment. Since unit

owners of these properties typically invest in financial returns, hotel performance is essential to entice new buyers.

Although investors have previously benefitted from guaranteed yields, the sector is now facing volatility from the developer’s side as operators are finding it harder to deliver the promised yield. That said, the market is seeing more rebranding within the past few years, with operator changes now becoming more commonplace. Another trend is that new developments are shifting their sales strategy to limiting commitments to purchasers by lowering sales prices and eliminating guaranteed yields.

Similarly, some notable recently launched projects are moving towards the luxury segment, as developers expect demand to be less susceptible to an economic downturn. This is reflected in some of the newer project offerings including the Residences at Mandarin Oriental, The Sterling at Worldhotel Dreamland Resort and Bali National Golf Villas which will be managed by Shangri-La Hotels & Resorts.

Viewing the macro real estate market, one of the highest level issues in 2016 that is extending into this year is the Indonesia’s tax amnesty program. This has gained widespread adoption from domestic businesses and high net worth individuals. While it has created a certain level of short term pain in terms of liquidity, on the flip side it is unleashing new investment into the property sector.

Moving into the overseas buying market the amnesty has created a larger degree of uncertainly with foreign owners, especially in Bali’s significantly nominee segment. It’s still too early to see the impact this will have on units as they come into the resale market under this type of structure but presently sentiment remains mixed.

One final trend seen during last year had been in a rising number of land transactions, most notably in South Bali. Pricing levels on a broad basis peaked in 2014/2015, and this year sellers have been trading property at off peak levels of 10-25%, which is moving the market towards more rationale values and should spur new development opportunities.

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DEMAND OVERVIEW

Geographic Source Markets

Buyers of hotel residences are mainly Indonesian investors for all product tiers. However, we have noted a preferences for properties yielding high investment returns in the mid to upscale segments, whereas the presence of lifestyle investment is more prevalent in ultra-luxury products such as the Bvlgari Residences.

Presently, a large number of project marketing and sales offices are based in Jakarta and Surabaya with limited promotion outside the country. The lack of international exposure coupled with complex foreign ownership issues has continued to be an inhibitor to broader overseas buyers.

Nevertheless, recent destination exposure of Bali towards Chinese tourists through media channels and direct traffic has increased interest for all real estate segments. Sales of multiple units per transaction in the midscale segment and single property buyers in the luxury segment are rising.

Foreign Property Ownership Regulation

While the current government has talked about wider reforms in foreign property ownership, this remains a talking point with no firm legislation yet.

Carrying forward from 2015, a new regulation which was expected to ease restrictions on foreign ownership of properties in Bali has left little impact in attracting new

investment as the revised law only grants legal foreign residents the “right of use” (Hak Pakai) for a maximum of 80 years. The practical application of this has not gained widespread acceptance. Furthermore, the value must exceed IDR 2 billion for apartments and IDR 3 billion for landed houses, whereby management of Hak Pakai properties face many restrictions on rentals as owners must transfer the rights to another party should they leave the country for more than one year.

Additionally, developers mainly target domestic buyers due to their bigger market size. Thus, most projects are registered under “right to own” (Hak Malik) which are eligible for Indonesians only. Therefore, foreign buyers with no residency are still pushed towards a general lease agreement, nominee agreement, or a PMA (Penanaman Modal Asing) model, which allows ownership of properties under a company’s name and is subject to tax.

Hotel & Branded Residences Bali

Hotel & Branded Residences Bali

PROPERTY OVERVIEW

Condominium / Apartment Projects

Project NameLocation

Total Units Launch Year

New World Grand Bali Resort Pecatu2172015

Alila The Cliff UluwatuUluwatu562013

The Himana Condotel & Residence Jimbaran1002013

Alila Seminyak Seminyak1082012

Avani Nusa Dua Nusa Dua3392013 Ayana ResidencesJimbaran792012

Lexington Klapa ResortPecatu1282011 Springhill Villas & ResortJimbaran1482013

The Sterling at Worldhotel Dreamland Resort Pecatu442016 Golden Tulip JinengKuta1902013

Source: C9 Hotelworks Market Research

Villa Projects

Project NameLocation

CONDOMINIUM/APARTMENT PROJECTS

Overall the average built-up sales price marketwide dropped by 6% in 2016 to USD4,446 per square meter, while the sales absorption rate picked up to 3.17 units sold per month compared to last year’s average of 2.46. One-bedroom units are the most popular configuration.

Currently the market is experiencing a price drop and strong push in volume sales due to soft economic conditions. Developers are now dropping unit prices in exchange for no guaranteed yields, with new projects such as The Sterling at Worldhotel Dreamland Resort and Springhill Villas & Resorts adopting this practice. This strategy is resonating with both developers and investors, whereby putting less pressure on operators and allowing buyers to obtain a lower pricing point. Another factor contributing to a decrease in the average market price is the sellout of some legacy developments.

Total Units Launch Year

New World Grand Bali Resort Pecatu882015

Banyan Tree Residences Ungasan732006 Bvlgari ResidencesUluwatu52009

Waka Gangga Residences Tabanan112014

Alila Villas UluwatuUluwatu23 2009, 2014

Springhill Villas & ResortJimbaran1132013 Worldhotel Villas Pecatu402016

Bali National Golf Villas (Phase I) Nusa Dua72015

Bali National Golf Villas (Phase II) Nusa Dua322016

Source: C9 Hotelworks Market Research

While supply remains dominated by midscale and upscale segments with new projects entering the lower pricing tier, the rising popularity in two-bedroom units is notable. However, one-bedroom units remain the most popular with an absorption rate averaging 1.57 units per month. This is also reflected in increases of built-up sales price for both room types, whereas penthouses have seen a 9% decrease from last year and have the lowest absorption rate in 2016.

Price and Absorption Rate by Unit Type rpbyType

Source: C9 Hotelworks Market Research

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Hotel & Branded Residences Bali

Price per Unit pe

VILLA PROJECTS

Bukit Pandawa is expected to become a major competitor of Nusa Dua as an integrated resort, which will feature the Residences at Mandarin Oriental and other international brands.

The average built-up sales price for villas is USD4,314 per square meter in 2016, which is lower than that of hotel condominiums/apartments. The 13% y-o-y drop has been driven by a reduction in prices of launched projects as a consequence of a slowdown in sales. There has also been some project cancellations in this tier.

Source: C9 Hotelworks Market Research

Units priced under USD300,000 increased 18% in supply compared to the previous year.

Built-up Size by Unit Type upbyType

Source: C9 Hotelworks Market Research

Suites and studio units have the largest inventory, representing 69% of total supply.

As a result of lower prices, the overall sales absorption rate is rising with transactions broadly averaging 1.95 villas per month compared to 1.02 last year. The increased pace has been stimulated by three-bedroom villas, which has reversed its position in 2016 to become the fastest selling configuration.

Price per Villa pe

Source: C9 Hotelworks Market Research

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Hotel & Branded Residences Bali

More products priced above USD 2 million are expected as pipeline projects edge upward.

Price and Absorption Rate by Villa rpbyypType

RESALE MARKET

Average built-up sales prices in the resale market are 32% lower for condominium/apartment units and 7% higher for villas when compared to the primary segment.

Currently, the majority of resale hotel residences are in three and four star properties, with condominiums/ apartments and villas resale markets averaging USD3,045 and USD2,235 per square meter, respectively.

Source: C9 Hotelworks Market Research

Three-bedroom configurations have the lowest average built-up sales price at USD3,774 per square meter.

Built-up Size by Villa upbyypType

Source: C9 Hotelworks Market Research

The built-up size of three-bedroom villas has the highest increase compared to last year, with an average of 37% additional built-up area.

Secondary prices for well situated villas have reflected capital appreciation over the original sales price because many villa projects offer freehold ownership, which commands higher pricing than leasehold projects. With a land component in the transaction, owners have benefited on the resale value which has been stimulated by the land market valuation. Despite an appreciation for villas, the inventory available in the resale market is substantially lower than that of condominium/apartment units because owners typically invest for lifestyle purposes, especially for luxury properties and typically hold for longer periods.

On the other hand, condominium/apartment units have more frequent transactions in the resale market but at a significant discount. A number of units currently in the market have leasehold terms ranging between 26 and 80 years, whereby the discount also ranges according to the remaining years in the original leasehold period. Price reductions for units in the last 30 years of tenure can be as high as 78% off the original sales price, whereas units with longer leasehold years remaining have rates discounted from 27% to 56%.

Viewing the performance of condominium/apartment units and villas in the resale market, the former type is lucrative for short to mid-term investment as they require less capital to purchase and can produce an equal ROI to villa projects, whereas the latter is more favorable for long term investment as buyers often benefit from capital gains of a property sale.

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Hotel & Branded Residences Bali

Resale vs. Primary Sales ry

FORWARD OUTLOOK

With the global economy remaining volatile, the market for hotel residences is expected to follow suit. However, we forecast greater traction for condominium/apartment projects as opposed to villas due to their lower ultimate pricing point. Because condominium/apartment developments have lower capital values and are easy for hotel operators to generate income from hotel operations, the structure is more suitable for investment purposes. We are also seeing a growing demand in the lifestyle investment sector as new villa developments are escalating towards the luxury segment.

Looking into to the future, if the plan for a new airport in Singaraja and four toll roads to connect North and South Bali materialize a new market cycle will ensue. The capacity to tap tourism will push more developments of hotel residences into areas outside South Bali and the creation of a new broader real estate markets which have significantly lower underlying land cost basis.

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Source: C9 Hotelworks Market Research

Hotel & Branded Residences Bali

WRITTEN BY:

PICTURES BY:

Cover: Katamama

Photo 1: Artotel Sanur

Horwath HTL Indonesia Citylofts Sudirman, Unit 2203 Jl. K.H Mas Mansyur 121 Jakarta 10220, Indonesia +62 21 2555 8584 Jakarta@horwathhtl.com www.horwathhtl.asia

C9 Hotelworks Company Ltd 9 Lagoon Road, Cherngtalay, Thalang, Phuket 83110, Thailand +66-76 271 535 info@c9hotelworks.com www.c9hotelworks.com

Photo 2: Movenpick Jimbaran

Photo 3: Katamama

Photo 4: Bvlgari

Photo 5: Ayana

Photo 6: Banyan Tree

Photo 7: Ayana

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The platform is specifically designed to promote fair, ethical, value-added travel while helping make the world a better place..”

“Traveliko is an organic online travel agency that offers hotels and travellers a supportive, inexpensive and socially conscious alternative”

A team of seasoned hospitality professionals collaborated to launch Traveliko.From left, Martijn Dekker - Chief Financial Officer, Yann Gouriou -Chief Operations Officer, Natalie Glebova - Brand Ambassador, Bjorn Harvold - Chief Technology Officer

Bangkok, Thailand: A revolutionary new hotel booking engi ne named Traveliko officially opened its extranet and started on-boarding hotels last month. The platform is specifically designed to promote fair, ethical, value-added travel while helping make the world a better place.

The concept was developed by a group of travel industry veterans concerned by the increasingly unbalanced commercial landscape in the global hospitality and travel industry. They decided innova tive measures were urgently needed to re-balance travel business ethics, to give back pricing control to hotels and to set a code of honour benchmark for online hotel and hospitality services.

“Traveliko challenges the status quo by offering an alternative to the current OTA systems which often see hotel operators crippled by high commissions and pressured to lower their room rates in order to guarantee exposure on a handful of dominant travel websites,” says Yann Gouriou, the company’s Co-Founder, an ex-hotel General Manager and CEO of Unicorn Hotels & Resorts, a hotel management company based in Bangkok.

“Traveliko not only promises the best available rate every time guests book a room online, it only takes a flat 10% commission which is significantly lower than the OTAs currently dominating the market. Traveliko also donates 20% of the net commission earned to project-oriented charities selected by guests in the country where the hotel is located.”

Ahead of its official launch to consumers in Q1, 2017, Traveliko has already signed up several international hospitality companies, including Absolute Hotel Services, Centara Hotels and Resorts, Red Planet as well a number of smaller chains and independent hotels in Thailand, Sri Lanka and the Maldives.

“Because of Traveliko’s fixed low commission, the booking engine has also been optimised for selling additional hotel products that hoteliers would not want to sell anywhere else. At the end of the day, it will give customers more options and an overall better experience.

The booking engine was built from the ground up with a focus on offering a custom tailored hotel room booking experience. It’s mobile friendly and easy to use.” says Bjorn Harvold, Chief Technical Officer.

“Traveliko not only promises the best available rate every time guests book a room online, it only takes a flat 10% commission which is significantly lower than the OTAs currently domi nating the market.

“If existing OTA’s were giving back 20% of their commissions to worthy causes the travel industry could make an enormous difference in terms of helping people, animals and the planet.”

Rather than being driven solely by the bottom line, the business is based on a partnership model that aims to save hotels money on commission and focus on giving their customers a better experience.

Natalie Glebova, Traveliko’s brand ambassador and for mer Miss Universe says “If existing OTA’s were giving back 20% of their commissions to worthy causes the travel industry could make an enormous difference in terms of helping people, animals and the planet.”

“We are serious about changing the online booking industry and we have spent a long time building a new standalone OTA from scratch. We are personally con tracting all the hotels on the platform ourselves.

It’s something that’s not being done anymore because white labeling seems to be the name of the game.

The problem is that white labeling doesn’t offer anything new, which is why we are very excited about the features and opportunities we can offer hoteliers and travellers, and even more excited that we will be launching the site to consumers in the next couple of months so we get to hear what they think about it,” added Mr. Gouriou.

Hotels looking to join Traveliko simply visit https:// hotelier.traveliko.com.

Food & hotel indonesia 2017 exhibition set for massive presentation in early april

Positive Investment Outlook on Indonesia’s Food & Beverage Industry

(Show Preview)

Food & Hotel Indonesia 2017 – The 14th international hotel, cater ing equipment, food and drink exhibition will return once again from 5 to 8 April 2017 at JI Expo Kemayoran. The well acclaimed exhibition is recognized as the premier one stop platform to source for quality culinary ingredients and F&B products as well as HORECA equipments and supplies to enhance upon hospitality experiences and drive industry productivity.

The scale and international scope of Food & Hotel Indonesia 2017 is underlined by the participation of over 1,400 exhibiting com panies from 44 countries, both locally and from overseas. This in clude 13 group pavilions from Australia, Belgium, China, Germany, Hungary, Korea, Malaysia, Singapore, South Africa, Taiwan, Turkey and the USA covering more than 35,000 sqm of exhibits area.

The current improved economic condition in Indonesia can provide for better investment opportunities which will further enhance on economic growth. Indonesia’s processed food and beverage industry is expected to grow 8.5 % in the 2016, slightly better than the 7.9% point growth recorded yoy.

The well acclaimed exhibition is recognized as the premier one stop platform to source for quality culinary ingredients and F&B products as well as HORECA equipments and supplies to enhance upon hospitality experiences and drive industry productivity.

Food & Hotel Indonesia 2017

“The national food and beverage industry recorded a 9.82 percent growth, or equivalent to IDR 192.69 trillion in the Q3 2016. This figure is in fact higher than the growth of non-oil industry,” stated Mr Adhi Lukman, General Chairman of the Indonesian Food and Beverage Association (GAPMMI).

Mr Adhi added that the contribution of food and beverages prod uct exports, including palm oil has reached USD $17.86 billion in the January to September 2016 period. “This achievement has enabled the trade balance to remain positive in relation to the import value for the same period amounting to USD $6.81 billion.” Mr Adhi said.

“Both domestic and foreign Investments in Q2, particularly in the food sector rose to Rp 24 trillion and USD 1.6 billion respectively,” emphasized Mr Adhi.

Looking at the positive developments in the food and beverage industry, Food & Hotel Indonesia 2017 has become the industry’s exhibition of choice to attend. Wiwiek Roberto, Project Director, PT Pamerindo Indonesia, the show organizer, commented that the higher growth in the food and beverage industry will have positive impact on the upcoming Food & Hotel Indonesia 2017 exhibition.

“Food & Hotel Indonesia 2017 showcases a comprehensive range of innovative products and solutions that will facilitate in improv ing the competitiveness of the local foodservice, hospitality and retail sectors enabling all professionals including business owners to gain access to valuable information and the latest innovations. In addition, prevailing established cooperation with global busi nesses can be further fostered leading to higher investments in the country,” she said.

Food & Hotel Indonesia 2017 has become the industry’s exhibition of choice to attend

Mr Adhi added that the contribution of food and beverages product exports, including palm oil has reached USD $17.86 billion in the January to September 2016 period.

“This achievement has enabled the trade balance to remain positive in relation to the import value for the same period amounting to USD $6.81 billion.” Mr Adhi said.

Food & Hotel Indonesia 2017, is notably the most established and reputable B2B exhibi tion for the food & beverage and HORECA sectors in Indonesia.

Mr Tony Arifin Ng, Director - PT TOFFIN INDO NESIA highlighted, `Food & Hotel Indonesia is the largest exhibition catering to food and hospitality professionals in Indonesia. We have always taken advantage of this event to launch our latest products from world’s best espresso equipment manufacturers.

This year, Toffin will be collaborating with World Barista Champions to present Victoria Arduino Gravitech, VBM Technique, Hario, Eu reka range of products and many more.

A diverse range of products and services dedicated to the hotel industry will also be displayed at Food and Hotel Indonesia 2017. Ms Anna Nadia, General Manager - Hospital ity Division – PT DUTA ABADI PRIMANTARA explained the significance of sleep comfort for hotel guests. At Food & Hotel Indonesia, we will convey valuable information on how critical quality mattress relates to the quality of sleep for each hotel guest.

Exciting and High Standard Competitions

Food & Hotel Indonesia 2017 exhibition this year is enlivened with professional competi tions such as the Salon Culinaire and Indone sia Coffee Event (ICE).

The 11th Salon Culinaire 2017 is a chefs’ com petition consisting of several categories: Pas try Display & Live, Artistic Display and Prac tical, Plated Food Display, Practical Cooking and last but not least, the Young Chef Junior Competition for participants below 25 years old.

Salon Culinaire competition is organized by the Indonesian Association of Culinary Pro fessionals (ACP), an association formed by practitioners with interest on the develop ment of culinary arts and competencies in Indonesia.

It is important to build on the enthusiasm of fair competition in order to reach a high er level on maximizing the skills & creativity of all chefs in Indonesia. That is the distinct purpose of this event. This challenge would provide an assessment and benchmark of the improvement on culinary competencies in Indonesia.” said Stefu Santoso, President Association of Culinary Professionals Indone sia (ACP)

.

It is an outstanding event that enables junior chefs cultivate skills, motivations, self-con fidence as well as proliferate upon culinary exchanges.

“The knowledge and talent on culinary sci ence will be presented by eager competitors at the 11th Indonesian Salon Culinaire.

The Salon Culinaire competition will once again involve many notable certified judges from the World Association of Chefs Socie ties (WACS). “This year the event will be more focused on bringing Indonesian cuisines to the next level. We will have classes such as Nusantara Lesehan, Indonesian Tumpeng, 3-Course Indonesian Set Menus for juniors, Indonesian Family Style Hot Cooking, Des serts Plated Indonesian Flavor and NEW this year will be Traditional Jajanan Pasar and Nasi Goreng.” Said Mr Stefu.

Barista Guild of Indonesia (BGI), the Indonesia Barista professional organization sanctioned by Specialty Coffee Association of Indone sia (SCAI) will organize the Indonesia Coffee Events (ICE) 2017 alongside Food & Hotel In donesia 2017.

Mr Tony Arifin Ng, Director - PT TOFFIN INDONESIA highlight ed, `Food & Hotel Indonesia is the largest exhibition catering to food and hospitality professionals in Indonesia. We have always taken advantage of this event to launch our latest products from world’s best espresso equipment manufacturers.

ICE 2017, held for the 6th edition this year, is a series of barista competitions organized primar ily to assess the skills and knowledge of baristas in executing the entire process from extracting coffee beans to showcasing good quality cof fee. This is critical as a good cup of coffee comes from the barista, and not only the bean itself, therefore they are very much on the industry front line.

There are 4 competitive championships that are going to be staged comprising of Indonesia Barista Championship (IBC), Indonesia Brew ers Championship (IBrC), Indonesia Latte Art Championship (ILAC), and Indonesia Cup Tasters Championship (ICTC).

“We are delighted that the Barista Guild Indo nesia has been commissioned to organize the Indonesia Coffee Events (ICE). We will organize each competition in accordance to internation ally established standards from the panel of judges to the competition supporting facilities.” Said Ms Cindy Herlin Marta, Head of Committee of ICE 2017 and BGI secretary.

(ICE) 2017 is going to be divided into 2 region al stages Eastern (Central Java, DIY Yogyakarta, East Jawa, Bali, NTT, NTB, Sulawesi and Papua) and Western Championship (Banten, West Java, DKI Jakarta, Sumatera and Kalimantan) where winner from the respective regions progresses into the semi final rounds on 5 – 8 April 2017 held at Food and Hotel Indonesia (FHI), Jakarta International Expo Kemayoran, Jakarta.

Food & Hotel Indonesia 2017 is supported by Ministry of Tourism and Creative Economy of The Republic of Indonesia, Association of Culi nary Professional (ACP), Indonesian Cold Chain Association (ARPI), Indonesian Food & Beverages Association (GAPMMI), Indonesian Fishery Prod uct, Processing & Marketing Association (AP5I), Indonesian Packaging Federation (IPF), Indone sian Retail Merchants Associations (APRINDO), and The Specialty Coffee Association of Indone sia (SCAI).

About Pamerindo Indonesia Indonesia’s Leading Organiser PT Pamerindo Indonesia was established with the sole purpose of organizing specialized trade exhibitions for the Indonesian market. The com pany has grown considerably and now organ ises over 20 trade exhibitions in the Broadcast, Communications, Construction, Electric, Food & Hotel, Manufacturing, Mining, Packaging, Plas tics & Rubber and Oil & Gas sectors.

PT Pamerindo Indonesia is the leading trade fair organizer in Indonesia. Since its inception, PT Pamerindo has organized over 180 international trade exhibitions in Jakarta, Surabaya and Bali. PT Pamerindo Indonesia’s exhibitions continue to provide a quality platform for buyers and sell ers to interact across a wide variety of industry sectors.

PT. PAMERINDO INDONESIA

Menara Jamsostek | Menara Utara, 12th Floor, Unit TA-12-04

Jl. Jend. Gatot Subroto No.38 Jakarta 12710, Indonesia Tel. no. +62 21 2525 320 Fax no. +62 21 2525 032, 2525 018 E-mail: info@pamerindo.com | www.pamerindo.com

THE ST. REGIS LANGKAWI CELEBRATES

PRESTIGIOUS AWARDS INCLUDING THE COVETED INTERNATIONAL PROPERTY AWARDS 2016-2017

The International Property Awards are judged by an independent panel of 70 industry experts. They consider design, quality, service, innovation, originality, and commitment to sustainability when making their decision. The Awards are in their 24th year and is the region’s largest, most prestigious, and widely recognised property awards.

In addition to the International Property Awards, The St. Regis Langkawi is also the proud recipient of the Condé Nast 2017 Award for Excellence – Best for Families. The Award for Excellence is a mark of quality which is evaluated and voted for by discerning consum ers and travel industry experts. Award winners are chosen based on unwavering commitment to excellence across criteria such as service, design, culture and quality. The awards showcase only the very best hotels and resorts worldwide that continue to redefine luxury standards.

The Award recognizes The St. Regis Langkawi’s enriching experi ences and bespoke services that characterize thoughtful attention to detail for families. The signature St. Regis Family Traditions cel ebrates the art of discovery for younger guests through enticing welcome amenities, attentive childcare services and special family focused dining. Activities include Family Mangrove Safari and Hel icopter Tours.

The award is recognised as the highest mark of excellence for property professionals.

LANGKAWI, January 2017 – The St. Regis Langkawi is proving to be a fierce contender in award nominations and wins, just months after its debut. The most recent being the coveted International Property Awards 2016-2017 which honoured the luxury property with two awards, includ ing ‘Best Hotel Interior Asia Pacific’ and ‘Best International Hotel Interior’.

“We are immensely pleased with the good news, considering we were competing against the best property professionals across The World. To be awarded two titles, demonstrates our continued commitment in pro viding product excellence, and distinct service to complement it”, said General Manager, Thomas Schwall.

It has been a stellar nine months of accolades since the grand open ing as The St. Regis Langkawi also took home the ‘Best Honeymoon Hotel 2016’ by Hotel Wedding magazine and the ‘Wellness Travel Country Award 2016’ by Spafinder Wellness.

Located in the coveted Langkawi archipelago, The St. Regis Lang kawi is a natural paradise, fringed by a 600-meter white sand beach overlooking the emerald green waters of the Andaman Sea. The resort is the first all-suite luxury resort, offering 4 private overwa ter villas and 85 luxuriously-appointed suites. Each suite is distinct in design with bold accent hues and imaginative paintings by es teemed local artists. All suites offer expansive, unobstructed views of the sea from spacious terraces. Luxuriate in six restaurant and bar venues, including Kayu Puti specialty restaurant and the St. Regis brand’s signature Iridium Spa. For more information, please visit www.stregis.com/langkawi

Hotel Tech Live does just this: over two days under one roof, the event will present visitors with an unprecedented cutting edge suppliers designed to create a truly unforgettable experience from the innovators behind these

industry-transforming solutions.

The exhibition will deliver an exclusive schedule of seminars, debates, demonstrations, and interactive features presented by the industry’s most prominent visionaries.

Running Alongside:

Pan Pacific Hotels Group appoints Thomas Zhong as Vice President, Operations Support and Pre-Openings

Singapore, 6 February 2017 – Pan Pacific Hotels Group is pleased to announce the appointment of Thomas Zhong as Vice President, Operations Support and Pre-Openings.

In this role, Thomas will drive the implementation of operational projects and oversee the pre-openings across the Group’s portfolio of Pan Pacific and PARKROYAL hotels, resorts and serviced suites in Asia, Oceania, North Ameri ca, and Europe.

A Singaporean national, Thomas has experience with lea ding travel and hospitality brands such as Leading Hotels of the World, Fine Hotels and Resorts and GHM Hotels and Resorts. He was most recently the Director for Perfor mance Management at the Singapore corporate office of Raffles Hotels and Resorts, where he spent a total of five years.

He has amassed experience in hotel openings from The Setai Miami, The Heritage House in California, Raffles Hainan, and The Nam Hai in Vietnam; and supported the pre-openings of Raffles Istanbul and Raffles Jakarta.

“In addition to extensive experience in pre-openings, Thomas has demonstrated versatility with various aspects of the hospitality business, including performance and quality management as well as operations. Having worked at leading hospitality brands, Thomas will bring Pan Pacific and PARKROYAL’s operations to the next level and elevate the performance of our properties worldwide,” says Erik Anderouard, Senior Vice President, Operations, Pan Pacific Hotels Group.

Thomas’ immediate responsibility is to oversee the ope ning of Pan Pacific Beijing in China and Pan Pacific Yangon in Myanmar, which are scheduled to open in the second and third quarters of this year, respectively. Following closely behind these will be Pan Pacific Serviced Suites Puteri Harbour, Johor and PARKROYAL Langkawi Resort in Malaysia and Pan Pacific London in the United Kingdom.

Thomas graduated top of his class with an Executive MBA HES-SO and a Masters in Hospitality Business Administra tion from Ecole hôtelière de Lausanne and an undergra duate diploma from the Swiss Hotel Management School in Montreux, Switzerland.

Thomas will drive the implementation of operational projects across the Group’s global portfolio and oversee all property pre-openings

Bali Nusa Dua Convention Centre - Indonesia

FACILITATING INVESTMENT DECISION-MAKING WITHIN THE RESTAURANT SPACE

The Global Restaurant Investment Forum (GRIF) facilitates investment decision-making within the restaurant space. The forum showcases the hottest restaurant concepts from around the globe and gives attendees a place of focus to connect with investors, owners, franchisors and senior hospitality professionals, assess the state of the hospitality industry and secure deals for the coming year. GRIF is proud to once again be powered by Michelin in 2017, enriching the event with its extensive network and world class chefs.

GRIF 2017 will again host a celebration of the brightest and best of the industry at the 2017 Global Restaurant Awards through partnership with The Caterer. The Global Restaurant Awards are an opportunity for the industry leaders to get together and celebrate those organisations that have shown innovation, vision and leadership in their businesses and concepts. Recognising the brands that have really engaged with their consumers through social media, technology, design or sustainability. www.restaurant-invest.com |

Sale:

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Kuta Beach offers you private white beaches you see on travel shows and that you always dream of experiencing. This where the most accomodation restaurant are located. Only 20 km from the New Airport. A spectacular scenery with cliffs and mountains reaching the coast to create jagged and awe-inspiring landscapes and views. Contact us for more details.

FOR MORE PRIVATES LISTING SIMPLY EMAIL US AT info@hotelier-indonesia.com

For Sale: Luxury Hotel in Seminyak, Bali

20 minutes from airport ,5 minutes from seminyak strip, all the famous restaurants, pubs, and 5 stars villas and hotels , 2200 m2 land area ( +/2500m2 gross area ) – certificate hak milik > HGB , 3400 m2 gross building area 28 magnificent suites of 10 2bdrms private pool , 40 bedrooms suite @ 165-185m2 8 1bdrm private pool suites @ 80-120m2 9 junior suites @ 40m2

For

Land

South Kuta Beach Lombok

WEDDING CELEBRATION PACKAGE

INTERCONTINENTAL RESORT BALI

Celebrate the wedding and reception of your dreams at InterContinental Bali Resort. Relax while our wedding planners do whatever it takes to create a wonderful day for you, and make your “Happily Ever After” come true.

Choose one of InterContinental Bali Resort’s romantic garden or beachside venues, which we guarantee will be exclusively yours for the occasion. The beautiful wedding setting will be exquisitely decked out with a fresh floral decoration comprising local tropical flowers.

We will present you with a Bridal frangipani bouquet and a bou tonniere for the Groom, as well as a commemorative ceremonial certificate. Pick from our delectable selection of buffet dinner menus, and we will include signature welcome drinks and a twotiered wedding cake, as well as a free flow of chilled water and iced tea. Your wedding table will be embellished with a gorgeous fresh tropical flower centerpiece, and our soft lighting will feature 40 atmospheric hanging lanterns positioned within the dining area. We want this to be a party to remember for you and your guests, so a 3 x 4 metre dance floor will be provided and a sound system will be set up to play CDs or iPod playlists complete with two active speakers and a wireless microphone.

Our Wedding Celebration Package includes the services of a priest who will lead your commitment blessing in the Christian style. Every Bride & Groom deserves to be pampered, so we will be treating you to a two-night stay in a Club InterContinental Room including the Club’s exceptional array of privileges.

These include 24-hour bespoke butler service, exclusive access to the private Club Pool, and use of the dedicated lounge known as ‘Inspiration Space’ aimed at encouraging guests to explore their individual passions.

Furthermore, as Club guests, you will be entitled to unlimited visits to Club InterContinental Lounge, which is a peaceful haven of com fort and elegance, where you can enjoy inclusive light refreshments and daily afternoon teas, as well as complimentary cocktails and canapés every evening.

Honeymoon amenities will be set up in your Club InterContinental room, and the two of you can also look forward to an inclusive 60-minute spa treatment to mark the beginning of your journey of togetherness at InterContinental Bali Resort. All you have to do now is set the date!

With all of the above lavish inclusions, this splendid Wedding Celebration Package represents extraordinarily good value for money, priced at only USD 8,500 Nett for up to 50 people, with additional guests priced at USD 90 Nett per person.

For further information & reservations, please call 0361 701 888 or email: bali.conferencewedding@icbali.com