Edition 22

HOTELIER HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE

EDITION 22ND/VOL VII/2015

www.hotelier-indonesia.com

I N D O N E S I A

T HEO vents

2015-2016

HOT | design

Humble House TAIPEI

HOT | Zone

Hidden Hills Villas, Bukit Pecatu Bali

Interview DAVID TOPOLEWSKI CEO OF QOOCO

HOTELIER INDONESIA

ADMISSION

22 - 24 October 2015 Suntec Singapore www.oishii-world.com/en

Trade: 22 & 23 October 10am - 5.30pm

Pre-register online by 19 October for free entry. $20 for onsite registration.

Public: 24 October 11am - 4.30pm Tickets at $4 per pax.

Free entry for children 12 years & below.

Oishii JAPAN 2015

is ASEAN’s largest dedicated showcase, presenting the best of Japanese food and beverages, authentic Japanese ingredients, culinary techniques, food machinery and equipment, as well as demonstrations and classes. Experience Japanese flavours from close to 300 exhibitors, showcasing the finest range of Japanese produce from over 40 prefectures under one roof.

Eat well, Live well. See you there!

Register Now

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HOT COVER

DAVID TOPOLEWSKI | CEO QOOCO

HOTELIER HOTELIER COMMUNITY | JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE

www.hotelier-indonesia.com

HOT |

Brief

I N D O N E S I A

EDITION 22ND/VOL VII/2015

HEveOntsT

2015-2016

HOT | design

Humble House TAIPEI

Dear Hotelier Indonesia,

HOT | Zone

Hidden Hills Villas, Bukit Pecatu Bali

Interview DAVID TOPOLEWSKI CEO OF QOOCO

HOTELIER INDONESIA

EDITOR-IN-CHIEF Hery Sudrajat Advertising +62.812.1978.1196 sales@hotelier-indonesia.com PUBLISHER Hoticom Media International www.hotelier-indonesia.com Editorial Disclaimer

Hotelier Indonesia (No ISSN:2088-4060) and HotelierIndonesia.com consider its sources reliable and verifies as much data as possible. However, reporting inaccuracies can occur, consequently readers using this information do so at their own risk.Hotelier Indonesia Magazine and Website are sold with the understanding that the publisher is not rendering legal or financial advice.

Although persons and companies mentioned herein are believed to be reputable, neither Hotelier Indonesia, nor any of its employees, sales executives or contributors accept any responsibility whatsoever for such persons’ and companies’ activities. No part of this publication and/or website may be reproduced, stored in a retrieval system or transmitted in any form without prior written permission of the Publisher. Permission is only deemed valid if approval is in writing.

The traditional forms of classroombased language learning are no longer fit in today’s world of smartphones and Wifi. For Indonesia’s burgeoning hotel sector, this matters. Topolewski tells us why from Page 12.

Jean-Michel Gathy to design the awe-inspiring interiors of Bangkok’s exclusive Four Seasons Hotel Bangkok at Chao Phraya River. See more on Page 20.

Check out great pictures from Hidden Hills Villas, Bukit Pecatu Bali starting on Page 40 and THINC Event Gallery on Page 32. Read Inaugural British Polo Day Sumba Island 3rd to 10th November 2015 at Nihiwatu Resort on Page 25, Making the most of your Fitness Facility on Page 38 and many other interesting topics.

See other events calendar inside for details. There’s FHA 2016, HMS Summit 2015, The Saudi International Hotel Tech 2015, TEXCARE 2015, ITB ASIA 2015, Hotel Technology Conference 2015, Oishii Japan, Singapore 2015, The Smart Traveller - Digital Strategies in Asia January 2016 and many more There’s lots of other info as ussual.

Enjoy and more to come.

Editor In Chief | Founder

Hery Sudrajat

Contact : admin@hotelier-indonesia.com News Portal : www.hotelier-indonesia.com/news

Website : www.hotelier-indonesia.com | News Portal : www.hotelier-indonesia.com/news | Follow our twitter : @hotelierindo | Facebook : Hotelier.Indonesia

HOTELIER INDONESIA JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE www.hotelier-indonesia.com

CONTENTS 38

32

Super-charge your secondary spend – making the most of your fitness facility

62 HOT’S EVENT GALLERY FROM THINC 2015 SOFITEL BALI

POULE DE LUXE

25 Inaugural British Polo Day Sumba Island

22 A SMALL BAR CELEBRATING BIG THINGS.

78

26

6 • HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com

Crowne Plaza Semarang Welcomes Barun Jolly

HOT PICKS /

10

18

65 68 ULTRATRAVEL COLLECTION PROMPTS STRONG GROWTH IN REVENUES THROUGH THE DISCOVERY LOYALTY PROGRAMME

20

INTERCONTINENTAL BALI RESORT APPOINTS KAMAL HAER Ms Kamal Haer as the new Area Director of Sales and Marketing

GRAND HYATT JAKARTA LAUNCHES UPGRADED CLUB OLYMPUS FITNESS AND WELLNESS CENTRE

FEATURED EVENTS

/

82

Hotel technology conference 2015 Expert speakers from hotels and service providers will share their in-the-field experience and successful case studies

70

ITB ASIA 2015 It’s focused, it’s targeted and it has everyone you want to meet- All on one platform

66 64 interior design legend Jean-Michel Gathy to design the aweinspiring interiors of Bangkok’s exclusive Four Seasons Hotel Bangkok at Chao Phraya River

THE NAI HARN Luxury beachfront resort THE NAI HARN in Phuket has been accepted by pioneering hospitality consortium Leading Hotels of the World (LHW)

58

TEXCARE ASIA 2016 This year’s show is the largest-ever edition which will span 17,000 sqm of exhibition space

THE SAUDI INT’L HOTEL TECH Empower the advancement in the delivery and continuity of Hotel Tech.

Exhibition objective HOTEL MANAGEMENT SUMMIT The leading conference in Singapore that directly addresses all operational Hotel and Management

HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com • 7

74 78

THE URBAN FORAGER AT QT SYDNEY Much loved among locals and visitors alike, QT Sydney’s Gowings Bar & Grill has provided guests with some of the most distinctive and vibrant cuisine since its opening in 2012.

Humble House Taipei

From the age of eight, Lai’s daily life had been all about music, but when she met her husband, Tsai Chen-yang—a Chinese antiques and classical fine art dealer, as well as the founder of My Humble House Group—he opened her eyes to the world of Chinese art.

8 • HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com

60

TOURISM AUSTRALIA LAUNCHES NEW VISITOR GUIDE FOR MUSLIM TOURISTS

HOTELIER INDONESIA JOBS | EVENTS | HOSPITALITY NEWS | MAGAZINE

CONTENTS www.hotelier-indonesia.com

42

HIDDEN HILLS VILLA Far away from the huzz and buzz, this beautiful villa is one of our recommendations for a quiet, tranquil ambience in Bali

HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com • 9

brand LUXURY

HOT |

THE NAI HARN LUXURY PHUKET RESORT GAINS EXCLUSIVE MEMBERSHIP TO

LEADING HOTELS OF THE WORLD

PHUKET, THAILAND: Luxury beachfront resort THE NAI HARN in Phuket has been accepted by pioneering hospitality consortium Leading Hotels of the World (LHW) to join its exclusive collection of hotels and resorts around the world.

Elevated view over THE NAI HARN's Sail Roof Garden and Nai Harn Beach, voted by TripAdvisor as the best in Thailand, Representing more than 400 elite hotels and resorts in 80 countries worldwide, LHW is the recognized standard bearer for luxury hospitality experiences and membership of its distinguished network will provide THE NAI HARN with access to its global sales offices and the high end, discerning travellers who are loyal to the LHW brand.

Due to open in January 2016, the resort is the only hotel in Phuket, Asia's thriving resort island destination, to have been accepted to become a member of what is recognized as the most prestigious collection of hotels in the world.

"We are absolutely delighted," said THE NAI HARN General Manager Frank Grassmann. "It is a great honour to belong to LHW and rub shoulders with the best of the best in the industry as we seek to set new levels of luxurious and unique experiences in Phuket.

"It is a perfect fit for us as the hotels in their collection truly and genuinely embrace their destinations and this is at the absolute root of our philosophy," he said.

Located on beautiful Nai Harn beach near the southern tip of the island, THE NAI HARN will offer 130 luxurious guest rooms and suites with panoramic views over the Andaman Sea, a bespoke luxury spa and a stunning new pool and food and beverage spaces.

The resort will provide authentic destination experiences, extraordinary culinary happenings and expertly curated connections to the best of island life and southern Thai culture.

Leading Hotels of the World Vice President, Membership, Ms Deniz Omurgonulsen said: "We offer a collection of hotels around the world that are defined by luxury but also by an ability to offer a guest experience that is remarkable, unusual and compelling".

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"With this commitment we feel that The Nai Harn fits perfectly and we are delighted to welcome them to the LHW family and look forward to promoting them to discerning travellers across the globe."

Originally launched in 1986 and most recently named the Royal Phuket Yacht Club, THE NAI HARN has undergone an extensive remodeling programme to restore the legendary resort to the pinnacle of the luxury resort hospitality.

High profile guests over the years have included Her Majesty Queen Sirikit, Prince Albert of Monaco, Prince Henrik of Denmark, former French president Jacques Chirac, the late actor Sir Peter Ustinov, dance legend Rudoph Nureyev, US actor Forest Whittaker and Roger Moore, who once fought Dr No on his famously eponymous James Bond Island off the coast of Phang Nga, a short speedboat hop away.

GET YOUR NEXT HOSPITALITY JOBS HERE FOR FREE HOTELIER INDONESIA www.hotelier-indonesia.com/jobs

For more information and reservations see: http://www.lhw.com/hotel/ Nai-Harn-Phuket-Thailand?rooms=1&numadult1=2&numchild1=0

HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com • 11

HOT |

interview

Italian restaurateur Beppe De Vito is a well-known personality on Singapore's F&B scene. He is a graduate of one of Italy's top hotel schools and has gained over 25 years of restaurant management and operational experience at some of the most reputable establishments in France, Italy, Spain, the United States and Asia.

A passionate restaurateur who has always persistently pursue to deliver the best and finest quality to all of his concepts, De Vito’s hands-on approach sees him personally creating all of the restaurants’ menus, service standards and design philosophy.

Throughout the last two decades in Singapore, his developments havemarked numerous milestones and firsts, with many of his concepts still remaining at the forefront of Italian dining scene in Singapore.

In 2006, he set up ilLido Italian Dining + Lounge Bar, the sunny island’s leading destination dining restaurant and a gastro-pioneer in offering all-inclusive experiences that integrated fine food with stylish dining atmosphere and impeccable service. When he launched the ilLido Luxury Yacht as a mobile dining venue, it was also a first in Singapore.

In December 2013, he recognized the demand for urban eateries and introduced &SONS, a new high quality Italian wine bar nestled in amongst the heritage-chic shophouses of China

Square Central. &SONS, styled after a typical Venetian bacaro (tavern), personifies a stylish establishment that embraces the very best of Italian bar traditions -friendly, accessible, dynamic and timeless, helmed by a strong community of Italian artisans in love with the Italian F&B traditions.

Continuing on the success of &SONS, he launched SOUTHBRIDGE, an oyster bar located on the open-air rooftop of a refurbished heritage shophouse of 80 Boat Quay.

A one-of-itskind food and watering spot serving modern cocktails and bubblies to go with the impressive oyster and seafood bar, Southbridge showcases the sexiest 360° view of the city, which spans from the historic Parliament House, across the Singapore River, to the iconic Marina Bay Sands and Clarke Quay skyline.

In April 2015, he launched the first flagship of ilLido in Bali, Indonesia; ilLido Bali adds a vivacious Italian energy and flavour to the Seminyak enclave of hip and buzzy restaurants.

Taking over the iconic location of Kafe Warisan, ilLido Bali renews its predecessor’s legacy as the island’s ultimate gastronomic institution.

His latest project is Osteria Art, a silver service restaurant and bar located on the bustling stretch of 55 Market Street.

Osteria Art brings an elegant and intimate dining experience paralleled to the very best osterie in Milan, Rome and Florence, with classic Italian cuisine, a 500-label strong wine list and the city’s best aperitivo selection.

Not ready to rest on his laurels, his next project will be the two-storey, multi-faceted Aura, which will feature 4 different F&B concepts -Restaurant, Raw Bar, Tea Lounge, and Rooftop Bar -within the 9000 square feet duplex on the top floors of National Gallery. Aura is slated to open by 1 October 2015.

DAVID TOPOLEWSKI CEO OF QOOCO

12 • HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com

Did you know ?

If you spent 10 minutes a day learning a language on a mobile app, you will learn more than the equivalent of taking a traditional language class an hour a week?

According to David Topolewski, CEO of Qooco, the traditional forms of classroom-based language learning are no longer fit in today’s world of smartphones and Wifi. For Indonesia’s burgeoning hotel sector, this matters.

As high-spending tourists continue to choose Indonesia as a holiday (and business) destination, and tech-savvy, young Indonesians staff the majority of hotels, the ability of service staff to speak the guests’ language can have major benefits to the bottom line. Topolewski tells us why: Firstly, what is Qooco?

Qooco is a mobile learning technology company focused on spoken Mandarin and English learning and assessment, and vocational training in a hospitality setting. We are changing the way people learn languages by making it more convenient, enjoyable, and effective through harnessing the power of technology.

All of Qooco’s programs are built on proven pedagogies that are best-in-class, using some of the most sophisticated proprietary speech and analysis technologies in the market.

The rich, cloud-based content and vocabulary banks are accessible anytime, anywhere from mobile phones, PCs or tablet devices – perfect for Indonesia’s new ‘digital generation’.

Why is mobile learning relevant to hotels?

Every hotel General Manager attests that providing great service to their guests is their number one priority, but this is impossible without the ability to communicate well with guests.

This is where language comes in, as it is much easier and more effective for service staff to understand the wants and needs of their foreign guests if they can understand what they are saying.

Many guests may never have been to Surabaya, Jakarta or Bali before, and rely heavily on staff to help guide them – in terms of restaurant recommendations and directions to tourist spots. If they cannot communicate with the staff appropriately and provide basic levels of service, then their guests will take their business elsewhere, and are likely to share their negative experience among their networks.

Traditionally, hotels train their staff in a classroom setting. This no longer works for a variety of reasons – it takes too much time, too much space, is expensive and not effective.

HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com • 13

HOT |

interview

DAVID TOPOLEWSKI CEO OF QOOCO Hotel staff are predominantly young, and are more accustomed to reading from a phone versus from a book, (by 2018, Indonesia will have over 100 million smartphone users, therefore mobile learning is a natural fit. Additionally, they can learn anytime, anywhere – on the bus or during a lunch break – over 50% of Qooco’s students learn outside of work hours.

Mobile learning also provides instant feedback on progress, and allows hotel training managers to monitor staff improvement and identify those who excel, and assist those who are struggling. Costs are reduced and language skills are improved, keeping guests, and General Managers, happy.

Why learn Mandarin, in particular?

Chinese outbound tourism has grown massively over the last few years, and the Indonesian hotel sector stands to benefit significantly from this. In 2014, the archipelago welcomed 539,371 Chinese tourists, a 49.28% increase from 2013, and this growth trajectory is set to continue. The country’s growing middle class are travelling more, and spending more.

Chinese tourists spent $498 billion globally in 2014, greater than total spending on household consumption of $436 billion in Indonesia, for the hospitality sector, even a tiny portion of this can make a huge difference.

Importantly, Chinese tourists consistently identify the presence of Mandarin speaking hotel staff as very important when choosing where to stay, and many complain of a lack of spoken Mandarin, poor signage and a lack of brochures and information packs in Mandarin. Often, this is the first time they travel abroad, and so they speak very little English and certainly no Bahasa Indonesia.

Being able to communicate with these Chinese guests is vital for Indonesian hotels – speaking the same tongue opens up upsell opportunities and improves guest satisfaction and loyalty. Yet an inability to communicate adequately can cause dissatisfied guests to go elsewhere and share with others their negative experience, resulting in lost revenue for the hotel.

With the flexibility, measurable results, and cost benefits that Qooco provides, hotels are able to equip their employees with the language and other vocational skills that allow them to serve their guests in a much more personal and efficient manner.

The hotel sector in Indonesia is hugely competitive, with new brands and chains opening up every year. Guests have more choice than ever before, and will choose which hotel to stay in based on the level of service they receive. Hotels need to wake up to the power of mobile, and realize the tangible benefits mobile language learning brings to customer service, and the bottom line.

14 • HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com

Hotel staff are predominantly young, and are more accustomed to reading from a phone versus from a book, (by 2018, Indonesia will have over 100 million smartphone users, therefore mobile learning is a natural fit

HOT |

events

The Hospitality Investment Series The Hospitality Investment Series is the definitive platform for hotel owners, operators, investors and industry specialists alike to network and discuss about opportunities offered by the increase in demand within Asia. Such markets include Indonesia, Maldives, Mauritius, Myanmar, Seychelles, Sri Lanka and our latest addition—thePhilippines. These events will be addressing the current challenges faced by the respective industry leaders and professionals as they gather to explore the investment and development opportunities within these markets.

“Rewarding conference updating the hotel & resort investors, operators and developers in the Indonesia hospitality industry. Great updating data, learning and networking opportunity.”

- John Berndt, Area General Manager, Mantra Group - Indonesia

“The event is well organized. I met many industry leaders and expert from Myanmar and the Asia Pacific. We exchanged and shared thoughts on challenges and opportunities arising from travelers with different financial strengths and needs.”

- Andreas Spycher, Vice President Acceptance & Merchant Development, MasterCard

“An opportunity useful with learning about the dual destination possibilities.”

- Kevin Murphy, Chairman, Pacific Asia Travel Association

More Information For more information, contact Habibah at +65 6848 5372 or habibah@sphereconferences.com

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HOT |

talks

Early members of the Ultratravel Collection seeing incremental business from the 6.1 million of DISCOVERY members Dubai, 14th September 2015,Ultratravel Collection, a joint venture between Travel Leaders Group, Global Hotel Alliance (“GHA”) and multi-media brand Ultratravel, hasprecipitated strong revenue growth since its inception.

Over six million membersof the programme benefit from authentic LocalExperiences rather than gain traditional loyalty points, with some 2,300 unique rewardson offer across more than 550hotels, 32 brands and 76 countries.

Christopher Hartley, GHA’s CEO and Ultratravel Collection’s Chairman, says: “DISCOVERY is what the future of travel is all about,recognising that ultimately it is the experience itself that will create repeat customers because experiences are what people want to share through social media mostly, whereas earning points has only served to commoditise travel.

Our rich content of Local Experiences, combined with a choice of hundreds of very individual hotels, means that we are quickly able to drive incremental revenue from our six-million-strong membership when new hotels join the programme.”

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Currently Ultratravel Collection includes over 50 luxurious hotels around the world, with brands now including Viceroy Hotels& Resorts, Corinthia Hotels, Grace, Alilaand many more.

Launched inlate 2013, Ultratravel Collection enables the world’s most luxurious hotels to gain access to DISCOVERY, the exclusive loyalty and recognitionprogramme of Global Hotel Alliance, the largest alliance of independent hotel brands across the world.

ULTRATRAVEL COLLECTION PROMPTS STRONG GROWTH IN REVENUES THROUGH THE DISCOVERY LOYALTY PROGRAMME Simon Naudi, CEO of CorinthiaHotels, comments: “We are delighted to be part of Ultratravel Collection and theDISCOVERY programme.

We have already tracked significant incremental business since we went live in February, in the thousands of room-nights, and at good rates, which are exceeding our projections. We now have access to a huge new customer base, to which we can promote the Corinthia brand, and those customers are starting to discover our fantastic portfolio of hotels, from the iconic Corinthia in London, to cultural gems in cities like St. Petersburg, Malta and Budapest.”

HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com • 19

HOT |

plans

Bangkok, THAILAND – Country Group Development (CGD) and Four Seasons Hotels and Resorts will partner with world-renowned designers Denniston, led by award-winning architectural and interior design legend Jean-Michel Gathy to design the awe-inspiring interiors of Bangkok's exclusive Four Seasons Hotel Bangkok at Chao Phraya River. The announcement marks the first collaboration between the world's leading name in luxury hotels and resorts, and one of the interior design talents of his generation.

The concept for the Four Seasons Hotel Bangkok at Chao Phraya River is to create an iconic destination and bring to life the brand's vision for Bangkok's first truly urban resort. "Bangkok is a truly engaging and incredible city that inspires me with its energy and rich heritage. The thriving tourist culture and world-wide perception of its fantastic service has developed a highly competitive climate for the luxury hotel industry.

What excited me about the Four Seasons project was Country Group's unique vision and value proposition in creating the first true ultra-luxury, urban resort hotel, which distinguishes itself from all-other developments in Bangkok. It is a great opportunity to be part of an iconic development that is set to redefine the urban resort concept in Asia," said Mr. Gathy.

Four Seasons Hotel Bangkok at Chao Phraya River is a low-rise, urban resort hotel sprawled across the entire southern span of Chao Phraya Estate. Set on one of the largest land areas directly allocated to one hotel with an unprecedented 200 metres of river frontage, it is poised to become a truly unique urban resort arranged in a series of cascading green courtyards and lush landscapes. It will also feature state-of-the-art meeting and function spaces, including the largest riverfront Grand Ballroom in Bangkok; and a myriad of world-class entertainment offerings along the property's waterfront promenade featuring an array of restaurants and bars.

According to Mr. Ben Taechaubol, Chief Executive Officer of Country Group Development PCL, "JeanMichel is, without a doubt, synonymous with designing some of the world's most stunning resorts and hotels, with an approach to design that combines a sense of place with a sense of luxurious, contemporary style - which is exactly what we want to achieve with this project with Four Seasons.. Looking at his impressive portfolio and experience, it is clear he understands our vision of creating a resort destination like no other Bangkok has seen before."

Christopher W. Norton, President, Global Products and Operations, Four Seasons Hotels and Resorts, said,

"We have been looking for the right opportunity to work with Jean-Michel, and Four Seasons Hotel Bangkok at Chao Phraya River is perfect, as the Four Seasons brand embodies luxury at the highest level. We place great importance on working with world leading designers that share our passion for bringing to life our vision for our brand in Asia, which is a key component to our business's success for the next decade."

Denniston will work on the interior and hardscape design of Four Seasons Hotel Bangkok at Chao Phraya River with BAMO designing the interiors of Four Seasons Private Residences Bangkok at Chao Phraya River - both consultants will work alongside the internally acclaimed masterplan and design consultants Hamiltons International.

20 • HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com

Four Seasons Hotel Bangkok at Chao Phraya River

Country Group Development (CGD) and Four Seasons Hotels and Resorts will partner with world-renowned designers Denniston, led by award-winning architectural and interior design legend Jean-Michel Gathy to design the awe-inspiring interiors of Bangkok's exclusive Four Seasons Hotel Bangkok at Chao Phraya River

HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com • 21

HOT |

news

Crowne Plaza Semarang Welcomes Barun Jolly Semarang, September 2015 – Crowne Plaza Semarang, the only five star International hotel in Semarang; has recently appointed Mr. Barun Jolly as its new General Manager. Prior to this, he was General Manager at the Crowne Plaza New Delhi Okhla which successfully operated hotel for more than four years.

He has also worked with other leading brands like Grand Hyatt, The Oberoi, Imperial and Radisson .

With over 20 years of experience in managing various large scale hotels and driving them to be RGI leaders in their respective markets. Mr. Jolly believes that Crowne Plaza Semarang will be the leading business hotel in entire Central Java.

During his leisure time, Mr. Jolly enjoys reading books and travelling with his family. His favorite food in Semarang is Nasi Goreng and Lumpia (Spring Roll).

For more information, please visit website semarang.crowneplaza.com or connect with us to keep yourself updated in regards to the latest inspiring program and activities on Facebook page Crowne Plaza Semarang, Instagram: Crowne_plaza_semarang, Twitter:@CrownePlazaSMG About Crowne Plaza Semarang Crowne Plaza Semarang is one of the members of the International chain - InterContinental Hotels Groups (IHG).

22 • HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com

The hotel is strategically located in the central business district area including banks, government offices and adjacent to Paragon Mall. The Lawang Sewu as well as the Simpang Lima area is all within five minutes from the hotel.

Crowne Plaza Semarang has 270 rooms with 32 modern spacious suites, two restaurants (Gris, All Day dining restaurant, and Crystal Palace, authentic Cantonese restaurant) and the biggest pillar less ballroom in the city.

Crowne Plaza Semarang is a perfect place to do meetings or wedding with largest pillar-less ballroom in Central Java and four meeting rooms that can accommodate an event from 10 until 2,000 persons.

HOT |

property

CALL NOW +6281219781196

FOR SALE

For Sale: 5 stars Hotel in Tanjung Benoa, Bali This Hotel set at the most popular point of sea sport activities, set at lush tropical garden and white sandy beach. This hotel is ideally located in Tanjung Benoa Bay and offers a spectacular beach view. Bali Relaxing Resort & Spa has a beautiful beach front.The Resort is close to the main shopping area in Tanjung Benoa or the neighborhood “Nusa Dua” only 5 minutes drive, takes 25 minutes drive to Ngurah Rai Airport.

For Sale: Luxury Hotel in Seminyak, Bali 20 minutes from airport ,5 minutes from seminyak strip, all the famous restaurants, pubs, and 5 stars villas and hotels , 2200 m2 land area ( +/2500m2 gross area ) – certificate hak milik > HGB , 3400 m2 gross building area 28 magnificent suites of 10 2bdrms private pool , 40 bedrooms suite @ 165-185m2 8 1bdrm private pool suites @ 80-120m2 9 junior suites @ 40m2

For Sale: Land at South Kuta Beach Lombok Kuta Beach offers you private white beaches you see on travel shows and that you always dream of experiencing. This where the most accomodation restaurant are located. Only 20 km from the New Airport. A spectacular scenery with cliffs and mountains reaching the coast to create jagged and awe-inspiring landscapes and views.

Contact us for more details.

FOR MORE PRIVATES LISTING SIMPLY EMAIL US AT info@hotelier-indonesia.com HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com • 23

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www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent.

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news

Inaugural British Polo Day Sumba Island 3rd to 10th November 2015 at Nihiwatu Resort (In the centre: James McBride, Managing Partner of Nihi) September 2015 -Nihiwatu (Nihi), owned by renowned brand-building American entrepreneur, Christopher Burch, is an exquisite expanse of unspoilt natural beauty and culture in Sumba -an intimate Indonesian island retreat that will host British Polo Day’s very first ‘Global Gathering’ from 3rd to 10th November 2015. Guests will be hosted by Nihi’s Managing Partner and polo aficiando James McBride for some good-spirited frontier polo on the sands and grassland at Nihi. Sumba Island has a unique ancient tribal culture. Its 600,000 inhabitants still practice local customs and traditions, many of which are based around the horse. The inaugural British Polo Day Sumba Island on Saturday 7th November embodies these local customs and will see James McBride captain Nihi's “Sumba Swords” team against the Tristan Phillimore-led British Schools side.

(Nihi’s 2.5km beach coastline) On the days surrounding the event, guests will enjoy an exquisite five-day itinerary, taking in the very best of Nihi. Unparalleled experiences for the true adventurer, the British Polo Day itinerary includes: private scenic Land Rover safaris through the Sumban jungle, a trek to -and swim in -the famous Blue Waterfall, authentic village tours, beach to bush horse-riding, beachfront yoga, stand-up paddle boarding down the Wanukaka River, scuba diving, spear fishing and surfing the famous Sumban waves.

The final day sees guests partake in the stunning and serene Nihi Oka Spa Safari – a trek, yoga, followed by brunch by the sea and a relaxing day of unlimited spa treatments.

(Nihi excursion: Nihi Oka Spa Safari) By night, guests will let their hair down at Nihi’s bohemian ‘White Party’, eagerly-anticipated ‘Jungle Party’ and a very special day of equestrian activities including the polo, horse racing and a ‘Pasola’ reenactment -an ancient Sumban ritual, performed originally by rival tribes before going into battle, a true Sumbanese belief and a wonderful display of culture. demonstrated through dance. Nihiwau’s James McBride comments: “Two years ago when I told Ed Olver, an old friend, we would hold British Polo Day on Sumba, he thought I’d gone nuts…

Sumba Coconuts! After I played in the spectacular British Polo Day Australia, Ed and the team returned back to Nihi with me. He was mesmerised by the evolution of the stables and property and British Polo Day Sumba Island became a reality. We are delighted and looking forward to show time in November!”

The Honourable Tristan Phillimore, whose family owns Binfield Heath Polo Club and is extremely enthusiastic about this unusual polo proposition adds: “It has been my good fortune to play polo all over the world -especially as a result of my time at Eton -and to participate in something unique like this is a rare prospect indeed. I am enormously looking forward to my first stay on Nihi and also to this island polo encounter. The experience will I am sure stay with my wife Jemma and I for life." British Polo Day Sumba Island takes place from 3th to 10th November 2015 at Nihi, Sumba Island. For reservations or enquiries, please email reservations@nihiwatu.com or visit www.nihiwatu.com.

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JOE’S BAR A SMALL BAR CELEBRATING BIG THINGS. Joe’s Bar, a curious and beautifully designed meeting

to sink into with their friends – rather than just simply a concept

place to enjoy a curated wine list, classic cocktails and

bar attached to the very sleek hotel. Indeed, the bar is named for

contemporary Italian fare, opens in Canberra.

their father, Joe Bisa, a first-generation Italian-Australian. As such a personal project, it was clear from the outset that the design of

In August 2015, Canberra welcomes another player into

the bar would have to be both intimate and evocative.

the landscape of chic bars that are rapidly transforming the nations capital into the epicenter of cool. Located on

“We wanted to take all the inspiration we have gathered from

the ground floor of East Hotel, Canberra’s leading lifestyle

the glamour and sophistication of the truly stunning bars we

hotel, Joe’s Bar is a small bar with a grand vision.

have enjoyed in Italy and create something that melds these qualities with the vibrant energy of the bar and restaurant scene

Joe’s Bar is the brainchild of siblings Dan and Dion Bisa,

in Australia,” said Dan Bisa, Director of Bisa Property.

who set out to create a space that resonated with their own Italian roots and love of modern design, as well

“From the beginning it was about the detail, from the artisans

as complementing East Hotel, owned and operated by

that Kelly Ross engaged to create the elements of the interior, to

family business Bisa Hotels. From the outset, the Bisa’s

each and every wine that we have included on the menu and the

wanted to create a place that they would actually want

curated Italian cuisine.

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“We wanted to take all the inspiration we have gathered from the glamour and sophistication of the truly stunning bars we have enjoyed in Italy and create something that melds these qualities with the vibrant energy of the bar and restaurant scene in Australia,” said Dan Bisa, Director of Bisa Property.

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We are promoting a style of dining that

Joe’s Bar is an immersive experience that

Joe’s Bar is the culmination of many

is sociable and inclusive, whether its a

creates curiosity; a desire to sit, order a

people’s dreams and hard work and we

local dropping in, a visitor to Canberra

drink and explore the details. A quirky

are enormously proud of what we have

for business or leisure or a guest at EAST.

rope installation, an unforgettable bright

created. ”

Joe’s is part of the vision we have dreamt

pinot-hued pink wall and low hanging

of for EAST, creating a genuine hospitality

lights make you look twice, reveling in the

The wine list at Joe’s is a veritable who’s

precinct.”

constant contradictions between soft and

who of the very finest Italian wines from

hard, old and new.

Piedmont to Tuscany alongside some of

Designed by Kelly Ross, creative director

the best wines from the Canberra district.

of the highly-lauded design collective The

The rich colour palette for the bar was

The list is the culmination of an exhaus-

Gentry, the space sings with her signature

brought to life by seeing it in terms of

tive selection process that has brought

bravery; big, bold statement details that

wine terminology, drawing on qualities

together a peerless selection with some

draw the eye, creating a sense of time and

of clarity, brilliance, tone and depth. The

true classics.

place that is akin to architectural storytell-

candy-toned pink wall is underpinned by

ing. A concrete curtain seems perfectly at

deeper slate and mineral neutrals, adding

“It was important for us to have repre-

home in the intimate space, the juxtapo-

depth that gives the subdued lighting a

sentation on our wine list from not only

sition of its severity a surprisingly good

spectrum.

some of the classic Italian wine producing

fit within a room that took its original inspiration from the Bisa family’s northern Italian heritage.

“From the very first conversation I had with Dan and Dion, I just knew that a concrete curtain was going to be woven into the details. I saw it so clearly: a heavy,

“To be honest… the pink for that wall chose me,” laughs Ross.

“I don’t usually gravitate towards pink. I carried that swatch around for a month, to see if I still liked it.

It really is like swishing around in a jewel-coloured glass of pinot.”

grounded element that cleverly imitated

districts, but from the Canberra region as well,” said Dan Bisa, Director of Bisa Property. “We feel that the combination of the fantastic product we now see coming out of the local region and amazing Italian imports gives our guests a selection that really wants for nothing. My vision was to have the best wines possible available to enjoy in an inspirational and stunning

something which is usually so light and

The bar itself, an enormous monolith of

ephemeral,” said Ross.

leather-finished granite, anchors what is

space – a multisensory experience.”

a relatively tiny hideaway-type space of

The beverage selection also includes an

“Getting it made was a convoluted process

just 110 square meters. The honest feel of

enviable cocktail list, coupling Joe’s take

though … not simple at all! I was very

natural, oiled timbers offer warmth along-

on the standards with a unique selec-

lucky to have a brilliant props maker, Alex

side the cool finish of polished stone.

tion of Italian classics. A wide range of

Rosemount, who is also a master problem solver. In fact, our entire team of craftsmen and artisans are all insanely gifted in very unique ways. Ruth Allen, who is a glass sculptor based right here in Canberra, is another stand-out local talent who has brought something special into the finished result with her work.” Venetian cultural and aesthetic cues are constantly interwoven into the design of the space with the metaphorical characteristics of elements such as fine Murano glass weaving their way through the visual narrative, with results that are simultaneously raw

“Dan is the one with the design vision, who saw this project as an opportunity to create a superb and beautiful space and I am the link to the hotel, extending the hotels hospitality to our guests alongside our General Manager, Todd Handy,” said Dion Bisa, Assistant General Manager of East Hotel. “We make a great team a brother and sister that actually get along, like each other and create cool stuff together!

and refined.

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imported and local beer is also available.

An important feature of Joe’s Bar is it’s authentic Italian dining options. At Joe’s the underlying principle is that produce is best served in season and as fresh as possible.

The menu, designed by Italian-born chef, Francesco Balestrieri, has been specifically created to share and to complement the amazing wine selection with family and friends with offerings ranging from a stunning range of Antipasto options through to more substantial dishes like 48 hour slow cooked Sous Vide Wagyu Beef Brisket with charred polenta & porcini butter.

Those with a sweeter inclination have not been ignored with specialties such as Tramezzino al Gelato – house-made For di Latte (vanilla cream) gelato sandwiched between Sicilian pistachio cookies. A customised version of the menu is available for in-room dining at East, redefining the concept of room service. The food at Joe’s Bar is made in-house, by hand, using nothing but the best & freshest ingredients. The mandate at Joe’s is to buy local and cook with an Italian heart. www.joesateast.com.au

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Since 1978

Asian hospitality players to level up through technology adoption The Grand Ho Tram Strip Vietnam

Food&Hotel Asia 2016 Singapore – Check in your flight online? Click! Check into the hotel through your mobile device? Click! Enter your room or order room service with your mobile device? These actions are now a click or tap away, as the hospitality sector moves to embrace technological advances and look into ways to engage their customers before, during and after their stay.

In a report on the fast-rising adoption of technology among travellers and companies in the hospitality sector, trends in mobility and social media in particular are creating opportunities for the sector. Embracing technology has also enabled companies such as hoteliers to level up guest engagement and operational efficiencies.

Mr. Harbans Singh, founder of UbiQ and returning exhibitor at the HospitalityTechnology exhibition at FHA2016 (Food&HotelAsia2016) gave his take on technological trends in Asia and their impact on hospitality players in Asia.

Quick and nimble wins the race

Two technological trends that are catching on in Asia are mobility and cloud computing. Asia has the largest number of mobile users in the world, hence, the move to mobility is more rapid here than in other parts of the world.

Consumers are being trained daily by different business to be able to use their mobile devices to transact online and hence, the role of the device is evolving from one which just makes calls to one today, which allows you to run your entire business as well. This trend is growing even more rapidly and all businesses are racing to catch up with this phenomenon. Hotels need to address the need for mobility and the ability for their guests to operate their mobile devices, which include laptops, tablets, mobile phones within the hotel premises. Good Wi-Fi is of importance in most guest buying decisions today as a result of this.

Today many software applications are being deployed in the cloud. This essentially means that the software is no longer installed on computers within the premise but instead, is located in a remote third party data centre and accessed via the web. This enables users to access from anywhere and also enhances collaboration within the organisation.

Hotels would subscribe to this service at a lower monthly cost and this helps hotels to reduce their capex investments for infrastructure and hardware. At the same time, when the demands for capacity and bandwidth increase within the hotel, cloud systems are able scale easily at minimal additional costs. Hence, hotels need to be aware that this trend is significant and future technology buying decisions should weigh applications that can be hosted on the cloud.

Hospitality = technology + service

Asian hoteliers need to understand the needs of their guests better! It is no longer like the old days where hospitality was purely dependent on service. Today, hospitality is a combination of technology and service.

Many travel reports have highlighted the needs of today’s traveller, both the leisure and business segments. One of the key requirements in most guest buying decisions today is the availability of good Wi-Fi within the hotel. This is because today’s traveller is highly dependent on being able to connect to the world from their own mobile devices when they are traveling, which can be a computer or the mobile phone, tablet, etc. Hence, apart from normal guest service, the technology offerings in a hotel today add to the Guest Experience factor! Guests today want to have a seamless technology experience which there are used to at home or other environments and which continues when they check into a hotel.

Hence, hotels need to be able to evaluate the technologies which make a difference for their customers and this also includes the in-room experience, such as TV and entertainment, door lock security, telephone, etc. Other technologies also come into play in being able to address the stress points in hospitality service for the guest and being able to offer services which allow for enhanced guest experience. This includes the ease of making a booking, being able to check-in and check-out, the in-house stay experience and so on. There are many hospitality software solutions which address these needs but the hoteliers must firstly be willing to learn and understand the new trends and secondly, be willing to invest in these technologies which enable enhanced guest experience.

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Working with technology, not against it

Building market presence through FHA

The key factor is the ability of the management to recognise this trend and do something about it. In many cases, we still have old dinosaur management in place which is the biggest obstacle in implementing this.

Showcase of technology at FHA

The hospitality sector is undergoing dynamic changes, especially with the increasing mobility among people, who are guests or working in the industry. I don’t believe that there is a differentiation between the different levels of hotels when it comes to applying the technology. In fact, smaller hotels are more technology aggressive in order to cut manpower costs compared to bigger hotels. On the other hand, bigger hotels have more money to spend on technology.

Expanding UbiQ’s reach in Asia

UbiQ focuses on Next Generation Solutions which allow our customers to ‘Enhance their Guest Experience’. We focus on providing a holistic approach to the guest experience touch points, using technology which is subtle and yet, friendly. All of these new technologies have been developed by UbiQ over the last five years and we have started deploying in various customer sites across the Asian region. For 2015 and 2016, UbiQ is expanding its operations further across Asia and also in other regions in the world as a result of the response which we have had for our new technologies.

Events at a glance:Food&HotelAsia2016 Encompassing: Bakery&Pastry, FoodAsia, HotelAsia, HospitalityStyleAsia, HospitalityTechnology and SpecialityCoffee&Tea (colocated with ProWine Asia 2016) Date:12 – 15 April 2016 (Tuesday – Friday)Venue:Singapore Expo, Halls 1 – 9 Opening Hours:10am – 6pm (12 – 14 April 2016, Tuesday – Thursday) 10am – 4pm (15 April 2016, Friday) Admission:Business and trade professionals Website:foodnhotelasia.com

Food&HotelAsia2016 International Conference Date: 12 – 15 April 2016 (Tuesday – Friday) Venue: Singapore Expo Admission: Registered delegates only Website: foodnhotelasia.com/2016/conference/ conference-highlights/ FHA2016 will include the

UbiQ has always participated in trade events in order to create a market presence and also to reach the customers.

This has worked well for us in many countries. In Singapore for instance, FHA, through its HospitalityTechnology exhibition, has always had a strong tech presence for many years. This is because all the major vendors recognised the importance of the show in reaching their clients. There is also a growing awareness amongst the tech vendor community in regard to FHA and the ability to reach new and potential customers by participating in the business event.

The HospitalityTechnology exhibition, a sold-out since June this year, has surpassed its borders at FHA2016 to meet demands for booth space from companies serving the hospitality sector. Besides UbiQ, companies such as Bartech Automatic Systems, EPoint Systems, Epson Singapore, Quicklabel Systems and many more have confirmed their participation.

Asia’s largest international food and hospitality trade exhibition and conference, FHA is a high quality platform for trade attendees to network and share their knowledge.

The event offers a holistic experience with activities and an extensive conference held alongside the exhibition. FHA2016 is co-located with ProWine Asia 2016, the newest ProWein satellite event for Southeast Asia.

An all-encompassing experience

In order to complement the show

for the food & hotel industry

floor buzz, the organisers have planned a series of eventful

To offer Asia a truly

activities, including:

all-rounded food and hospitality experience, biennial

High-octane competitions:

Food & Hotel Asia (FHA) 2016

- FHA Culinary Challenge

will provide a platform for

- FHA Barista Challenge

industry professionals to

- Asian Pastry Cup

network and acquire intelligence on the latest trends

Specialised trade shows:

and issues.

- FoodAsia

The trade exhibition will feature

- HospitalityStyleAsia

more than 3,000 exhibitors from

- HospitalityTechnology

70 countries helping to ease the

- Bakery&Pastry

hassle of sourcing and visitors

- SpecialityCoffee&Tea

- HotelAsia

FHA Culinary Challenge 2016,

can also look forward to engaging

the FHA Barista Challenge

in fruitful interactions with busi-

FHA2016 is expected to serve an

ness contacts, decision makers

estimated 45,000 trade visitors

2016, the FHA Latte Art Challenge 2016 and Asian Pastry Cup 2016.

and influencers. In addition, the

from over 90 countries,

conference will also feature over

presenting a formidable

100 industry speakers who will

purchasing power to boost their

be on hand to share insights and

businesses for the robust Asian

experiences.

market.

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Super-Charge your Secondary Spend – Making the most of your Fitness Facility Caroline Risby, APAC Marketing Manager for Precor, explains how to make the most of your fitness facility by encouraging secondary spend.

Having a fitness facility at your hotel is essential in providing a complete experience for your guests, whether they be business or leisure travelers. However, no matter how amazing your health and wellness facility is, simply having it won’t guarantee its success.

Crucial to the success of any hotel fitness facility is treating it as a separate profit centre, but maximising the revenue it generates is the real secret to making the most of what can be a substantial investment.The theory is to utilise every opportunity to encourage guests to spend more once they have arrived at your facility – and done well, it can have a dramatic impact on your profits.In addition, enticing customers to get more out of their visit — whether this be via a trip to the spa or a personal training session— equals greater customer engagement and gives them tangible benefits that will keep them coming back.Build on what you already have, Personal training is atried and tested revenue generator, which links intrinsically with your fitness offering.

Already well established in some markets, one-on-one training sessions are an increasingly popular way for hoteliers to challenge and motivate guests and members.From a revenue point of view, bespoke training programmes mean results, and results mean retention. And in a region where hotel gyms are very often unmanned, it also provides a point of contact between staff and customers, and so the opportunity to personally up-sell other profit centres.

Link to complimentary ‘experiences’ Increased yield from your customers, be they hotel guests or pre-paid members, can stem from a number of avenues.

Perhaps the most obvious and cost-effective link is with the hotel spa.

A large number of Indonesian hotels now offer spa facilities, so encouraging guests to follow their workout with a sports massage for example, would be a seamless step for them. Plus it doesn’t incur additional spend on buying in stock or recruiting extra staff.

The same applies to promoting other areas of your business, such as the restaurant. ‘Post-workout’ specials on the lunch menu, or a range of freshly-made smoothies, can be all it takes to lure your gym goers to spend money on food and beverage. Think products not just services The opportunities for cross-selling are endless. Protein and whey supplements that aid strength training,or isotonic drinks that improve hydration are perfect partners for the fitness environment.

Tracking gadgets such as pedometers and watches are increasingly popular, and especially appealing to tech-savvy Millennials. Stocking a few items of breathable sports attire will also enable any guests who forget their gym kit to still workout, whilst generating some extra revenue too.

It’s much easier to sell add-on products if they provide a direct benefit to someone’s training, especially if these items are understood by the customer to be essential. For example, if a personal trainer explains how a supplement will complement weight loss or a specific watch can help monitor energy expenditure. They all generate extra income for your business, but with the additional benefit of improving the results your customers gets from training in your facility, therefore enhancing their overall experience.

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Merchandise may involve small risks in terms of investment in stock, but if you know your gym goers and tailor products to them, the resulting secondary spend can and will push up annual turnover.

Retail needs to be as effectively thought out and managed as the gym itself, taking into consideration key factors such as customer demographic. For example, if your hotel and gym caters to high-end clients, selling top-of-the-range training watches may be appropriate.

But if your guests have a lower level of disposable income, it makes sense to offer products at a more fitting price point. The mark up may be less, but the overall sales figures are likely to be higher.

Upskill your staff Generating multiple profit centres involves one crucial activity — selling.

Staff need to be trained in sales and customer service in order to recommend the right product for each customer, without being too forceful and putting them off.

Ensure all gym staff know the products and recommendations inside out. If possible, also encourage front-of-house staff to do an induction in the gym so they fully understand the service and additional offers. They’ll be much more likely to recommend the gym’s services to check-in guests, if they can speak about them from experience.

Advertise your message If your gym is unmanned or you’re looking for an additional platform to promote secondary revenue streams, networked cardio equipment offers a solution.Internet-connected cardio units enable properties to display in-workout messages and adverts onequipment screens. These can inspire guests to follow their gym session with a light lunch at the restaurant,or cocktails at the bar.

In-workout messages can also be used to encourage guests to leave positive TripAdvisor reviews, improving your ratings and overall occupancy in the long term.

Point of sale (POS) materials such as posters and leaflets, can also be strategically placed around the entire facility. Take advantage of the space on changing room lockers and mirrors to place posters advertising personal training sessions. Or consider placing spa treatment menus or healthy restaurant leaflets on the gym’s reception desk.

When positioning your POS think about your guest’s journey through the facility and where they pause; it’s at these points that you’re likely to have a captive audience. In the same way digital signage is effective because people focus on the screen when working out, placing posters at the water fountain or reception means your audience will be more receptive to your messages.

Think outside the square Don’t be afraid to promote seemingly diverse areas of your business, as well.

I recently saw a flyer in a hotel gym promoting the meeting and conference services.

As a result, I mentioned it to my local events manager, who went on to arrange a conference there. Simple, yet effective.

Hotel gyms that dare to be different will be the ones that benefit from increased secondary revenue and build their business. Stocking appropriate products and providing links to related services will ensure your customers see the gym as a one-stop-shop for their health and fitness needs.

There’s no doubt that the rewards are there, for those willing to invest the time and energy into getting this area of their offering right.

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Hidden Hills Villas, Bukit Pecatu Bali

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Hidden Hills Villas, Bukit Pecatu Bali

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Hidden Hills Villas, Bukit Pecatu Bali

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Hidden Hills Villas, Bukit Pecatu Bali

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Hidden Hills Villas Similar to its name, Hidden Hills Villa is located in the secluded area of Bukit Pecatu. Far away from the huzz and buzz, this beautiful villa is one of our recommendations for a quiet, tranquil ambience in Bali. Its perfect location is surrounded by nothing but green lush forest facing directly to the breathtaking ocean.

Each of its 5 unique villas has it’s own characteristic. Marrakesh villa, for example is an interpretation of Maroco and Santorini villa represents the town of Santorini in Greece. Not only its superb interior, each villa is complemented with 180 degrees ocean view; there’s nothing but majestic view as far as your eyes can see.

Photo by AgusDarmika Text by DiahSastri

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Hidden Hills Villas, Bukit Pecatu Bali

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International Furniture Fair Singapore / 33rd ASEAN Furniture Show (IFFS/AFS) March 10, 2016 @ 9:00 am - March 13, 2016 @ 5:00 pm

THE EXHIBITION Co-locating Shows: The Décor Show | furniPRO Asia

Venue: Singapore Expo, Halls 1-6 , 1 Expo Drive, Singapore 486150 Opening Hours: 10 – 12 March from 09:00am – 06:00pm, 13 March from 9am – 5pm, (Open to public ONLY on 13 March, from 12pm to 5pm) Organiser: International Furniture Fair Singapore Pte Ltd .In Conjunction With: ASEAN Furniture Show Supported By: ASEAN Furniture Industries Council, Singapore Exhibition & Convention Bureau, Singapore Tourism Board Endorsed By: Approved International Fair, International Enterprise Singapore, SPRING Singapore, Union des Foires Internationales Official Publication: Furniture & Furnishings Export International.

ABOUT IFFS

The International Furniture Fair Singapore, held in conjunction with the ASEAN Furniture Show (IFFS/AFS), The Décor Show and furniPRO Asia, is regarded by industry experts as Asia’s premier sourcing platform and design-led exhibition.

The annual International Furniture Fair Singapore, with collocating shows, The Décor Show and furniPRO Asia, feature a comprehensive range of furniture by a diverse portfolio of quality exhibitors, and attracts a healthy and well- represented attendance of trade buyers and visitors.

With over three decades of experience since its inaugural event in 1981, IFFS/AFS remains the most distinctive channel for regional and international companies to penetrate the global market.

IFFS’ conference segment (Hospitality.Design.Furniture) and numerous design initiatives (SingaPlural, Asian Star Showcase and Furniture Design Award) offer added depth and dimension to the Singapore-anchored trade event, raising its profile as a show not-to-be-missed in the industry calendar

CONTACT : PT Dianta Mitrafairindo Internasional Contact Person: Dian Indrianta Email: dian.indrianty@dianta.co.id

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The Decor Show 2016 March 10, 2016 @ 9:00 am - March 13, 2016 @ 5:00 pm

THE EXHIBITION

Co-locating Shows: International Furniture Fair Singapore | furniPRO Asia

Venue: Singapore Expo, Halls 1-6 , 1 Expo Drive, Singapore 486150 Opening Hours: 10 – 12 March from 09:00am – 06:00pm, 13 March from 9am – 5pm, (Open to public ONLY on 13 March, from 12pm to 5pm) Organiser: International Furniture Fair Singapore Pte Ltd .In Conjunction With: ASEAN Furniture Show Supported By: ASEAN Furniture Industries Council, Singapore Exhibition & Convention Bureau, Singapore Tourism Board Endorsed By: Approved International Fair, International Enterprise Singapore, SPRING Singapore, Union des Foires Internationales Official Publication: Furniture & Furnishings Export International.

CONTACT : PT Dianta Mitrafairindo Internasional Contact Person: Dian Indrianta Email: dian.indrianty@dianta.co.id

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events This event was called Online Marketing and Social Media in Travel Asia - we have rebranded to Smart Traveller - Digital Strategies in Asia. It will be the 4th event we run on this topic.

The Smart Traveller - Digital Strategies in Asia 26th-27th January 2016 • Hong Kong

Digital Strategies and Insights to Mobilise and Transform your Travel Business in Asia

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For travel brands in 2016, the channels for online marketing become increasingly diverse.

You are able to reach the consumer at a number of stages across the entire journey: Inspiration, Planning, Research, Booking, Travel and Reviewing.

Challenges and opportunities lie at each of these touchpoints and it is essential that travel brands are utilizing the power of personalisation, mobile and social media in order to stay ahead of their competition and enhance the customer experience.

We will address the following business challenges: Consumer and Behavioural Trends of the Changing Online Travel Consumer in APAC: Discover the different regional consumer trends which will get your consumer to your digital front door.

Explore the Most Effective Strategies in Measuring, Tracking & Analytics: Hear the most effective ways of aligning big data and analytics with your content, to use it for cross-selling and upselling. Usability & Cross-Platform Seamlessness: Online marketers in APAC have a more complex role than in any other region across the globe.

We consider not only what content, but for which audience, in which region, and through which of the many different channels?

Search and the Changing ‘Search-Landscape’: How this is affecting your bottom line: Will audience based optimization revolutionize the paid search industry?

Mobile is Fueling The Success of Disruptive Business Models: Discover How Travel Brands can Profit from this Trend A-Z on Apps - Who Should be Investing in Apps, Why & How? Who should be investing in an App vs mobile site? Explore the value of apps to different travel business models across the travel landscape.

And a lot more including exclusive localized sessions like - China Focus: Marketing inbound vs. outbound travel and how travel brands can establish their footprints in China.

Reasons to attend to replace what makes the event different 18+ Crucial Travel Centric Sessions: Drawing on all aspects, challenges and opportunities in travel for online marketers, eCommerce and Social Media executives Unrivalled Networking Opportunities : Niche 200 senior-level audience from travel brands (hotels, airlines, intermediaries, suppliers) across the whole of APAC, Premium Networking: Attend the multiple networking events to maximize the time you spend time with the key people you should be doing business with Unrivalled Insight: rigorously researched agenda and speakers to give you such valuable insight and to make sure your pass is worth every cent and more!

Appeal to The End User and Grab Market Share Create the convenience that will springboard your mHealth product to mass adoption with the consumers The Venue The Langham, Hong Kong 8 Peking Road, Tsimshatsui Kowloon, Hong Kong Phone: +(852) 2375 1133 Fax: +(852) 2375 6611 Website: hongkong.langhamhotels.com

HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com • 55

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events CALENDAR

The Tourism & Hospitality

Security Asia Pacific 2016 The Conference will attract, as speakers and/or delegates, Chief/Directors/ Heads of: Safety and Security, Facilities/Asset Protection, Aviation/Airline Security, Public Transport Security, Port Security, Operations, Information/ Data Security .

The Tourism & Hospitality Security Asia Pacific 2016 is the region’s only dedicated multi-dimensional forum that provides solutions to all the various safety and security challenges faced by the tourism and hospitality industry, which encompasses an extensive variety of service industries

The congress will equip all

The Tourism & Hospitality Security Asia Pacific 2016

the various stakeholders

February 23, 2016 @ 8:00 am - February 24, 2016 @ 5:00 pm

with proven plans to prevent, detect, respond to

POSITIONING SECURITY AND SAFETY AS A PROFIT CENTER,

and recover from fire and

RATHER THAN JUST A SUPPORT DEPARTMENT

security incidents

The tourism and hospitality industry is one of the most vulnerable industries to crises. Crises have become more frequent and complex more than ever affecting the industry and other related activities. Hence, it is better to be prepared well to mitigate and minimize the potential effects of these crises, whether it is natural or man-made. This also includes large corporations that are stepping up their requirements in terms of employee safety and data protection. The industry as a whole is challenged to raise safety and security levels without impacting their day to day operations, or the guests’ experience.

56 • HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com

The Tourism & Hospitality Security Asia Pacific 2016 is the region’s only dedicated multidimensional forum that provides solutions to all the various safety and security challenges faced by the tourism and hospitality industry, which encompasses an extensive variety of service industries that include:

The congress will equip all the various stakeholders

The tourism and hospitality industry is one of the most vulnerable

•

Hotels/Resorts

industries to

•

Commercial: Airlines/Airports & Cruise

crises

with proven plans to prevent, detect, respond to and recover from fire and security incidents – all in compliance with regulatory requirements, through practical case studies. Attendees will be able to immediately apply “stress-tested” crisis emergency frameworks, to mitigate effects and be well prepared before the crisis strike – And using technology, as a “force-multiplier”.

Lines/Seaports

Heads of Department for Security & Operations will be

•

Leisure Venues & Theme Parks

able to learn, how to leverage all departments to con-

•

Transportation

tribute to security objectives and create a culture of

•

Shopping Malls and Convention Centers

customer focus and security awareness, and to make

•

Restaurants/Night Clubs

the security department a revenue-generating, cost-

•

General Tourism Management: Champi-

cutting, substantial contributor to the bottom line, by

oned by National Tourism Bureaus

using tactics using safety and security standards/proficiencies, which will/can/have been used as a sales and

Lead by key opinion leaders responsible for

marketing tool, for business growth.

the security of the tourism and hospitality industry, and supported by industry practition-

Sales & Marketing Opportunities at Tourism & Hospital-

ers – The Conference will attract, as speakers

ity Security Asia Pacific 2016

and/or delegates, Chief/Directors/Heads of:

To ensure our target audience gets to hear your prod-

•

Safety and Security

uct value proposition and assess your products and so-

•

Facilities/Asset Protection

lutions at the conference, it’s important to discuss with

•

Aviation/Airline Security

us about your potential involvement early!

•

Public Transport Security

•

Port Security

Get involved by taking your first step.

•

Operations

Contact Pardeep Kainth (PK)

•

Information/Data Security

Deputy General Manager T: 65 6493 1597 E: pardeep.kainth@imapac.com

HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com • 57

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events CALENDAR

October 22

Hotel Management Singapore

Summit 2015

T

he leading conference in Singapore that directly addresses all operational/management challenges, Hotel Management Singapore Summit provides a platform for hotel executives from both corporate

WHO SHOULD ATTEND? Corporate CEO/President, COO and CFOs, VP Operations Property GMs, Financial Controllers, Director of operations Property owners and managing directors As the #1 most trusted source of hospitality news for over 137 years, Hotel Management delivers hotel investment, development, management news for hospitality professionals. Hotel Management supplies the credible news analysis and operating resources the lodging industry needs to prosper amid constant change. With detailed reports on how to remain viable and relevant in today’s marketplace, readers receive savvy business tips to use right away in their business.

Hotel Management magazine+eNews unique subscribers: 72,000+ Demographics: • Hotel/Motel/Resort • Chain Franchise HQ/Management Org • Real Estate Developers • Multiunit Hotel Owners • Corporate & Operations Management

level and property level to discuss key operational, branding and financial issues directly impacting

corporate and property P&L.CEO, COO, CFO, VPs, GMs, Financial Controllers, and executive committee members will gather to strategize and debate on essential topics including brand equity,

http://www.hotelmanagement.net/

Hotel Management Singapore Summit

cash-flow management, cost control, innovation and staff reten-

22 October 2015

tion and development. Industry leaders will share their best

Cassia Ballroom, 3/F,

practices and recommendations with their peers. WHO SHOULD

Sands Expo and Convention Centre,

ATTEND? Corporate CEO/President, COO and CFOs, VP Operations Property GMs, Financial Controllers, Director of operations Property owners and managing directors

58 • HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com

Marina Bay Sands, Singapore



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        

"- ! "%

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SETIABUDI

            

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

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

www.hotelier-indonesia.com

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destination

TOURISM AUSTRALIA LAUNCHES NEW VISITOR GUIDE FOR MUSLIM TOURISTS Tourism Australia has today unveiled a new visitor guide to attract and enhance the travel experience of Muslim tourists, especially those from Southeast Asia, to Australia.

The new Muslim Travel Guide to Australia focuses on meeting the needs of Muslim travellers by helping them to discover the best places to visit, shop, dine and pray. Titled “Explore Australia from Unique Wildlife to Urban Wonders”, it showcases Australia’s unique and diverse landscape across its eight states and territories exploring culture, population, climate, geography and history.

The 68 page guide, which is available in English, has been compiled by Tourism Australia and HalalTrip.

The guide is now being distributed among travel agents and partners in the region while a downloadable format is available from www.australia.com and www.halaltrip.com The Muslim travel market is today one of the fastest growing sectors globally projected to be worth $200 billion by 2020 with Australia keen to capitalise on its close links and geographic position to Southeast Asia.

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“We are pleased to have collaborated with HalalTrip, a leading authority on halal travel, to produce a guide with information catered to Muslim travellers.

Australia’s wonderful mix of migrants and cultures from all over the world has created a diverse and vibrant country and helped to welcome more than 850,000 visitors from Malaysia, Indonesia and Singapore as of June 2015.

We recognise that Muslim travellers make up a significant segment of visitors from these markets and this guide will help them get the most out of their Australian holiday. With suggestions on fantastic holiday experiences across the country, it also includes essential information on facilities required by Muslim travellers. The guide can be downloaded from www.australia.com or www.halaltrip.com so visitors have easy access to the information even when they are already in Australia,” said Michael Newcombe, Tourism Australia’s Regional General Manager, South / SEA and Gulf.

The guide provides information for attractions and experiences in the eight major states and territories of the Australian Capital Territory, New South Wales, Northern Territory, Queensland, Tasmania, Victoria, Western Australia and South Australia.

It also highlights the nearest mosques and places to pray within each state and a list of the best Halal dining experiences in that region including Turkish, South Asian and Middle-Eastern influences which have been rated by CrescentRating.

Fazal Bahardeen, CEO of HalalTrip, said: “Australia remains a very attractive destination to Muslims in this region because it offers a very different and unique experience especially wildlife, urban landscape and cultural mix.

“We are delighted to have played our part to work alongside Tourism Australia to help compile this guide which will be a key resource to enhance the experience for any Muslim tourists visiting the country.”

The MasterCard-CrescentRating Global Muslim Travel Index (GMTI) 2015, the most comprehensive research that has been released on the sector, revealed that in 2014, the Halal tourism market was worth $145 billion with 108 million Muslim travellers representing 10% of the entire travel economy.

The GMTI 2015 saw Australia come 13th on the list for the non-Organisation of Islamic Cooperation (OIC) destinations.

To download a copy of the visitor guide please visit www.halaltrip.com or www.australia.com with printed copies available from travel agencies.

Muslim Travel Guide- At a Glance • 68 page guide • Covers shopping attractions and experiences in the eight major states and territories of Australia • Lists the best Halal restaurants and Mosques in each state • Published in English • Available in a printed version and as a free downloadable e-book (www.halaltrip.com or www.australia.com )

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Fellow Foodies!

There is a new kid on the block in Batu Belig catering exquisite French pastries to Balinese and tourists alike.

Poule de Luxe is a new concept store developed by French chefs Mathieu Leguern and Violaine Ibu, offering top notch cream puffs made fresh daily from their local kitchen.

The secret recipe they have developed is currently the talk of the town and the cream puffs are offered in 12 different flavors including dark chocolate, milk chocolate, white chocolate, salted caramel, coffee, vanilla, pistachio, praline, lemon curd, green tea, orange blossom, raspberry.

Poule de Luxe delicacies are served in a casual atmosphere, sitting down in a sleek and modern design environment for a coffee break or ordered to go to bring home for dessert.

Upstairs, Poule de Luxe displays fashion and collectible art pieces. From local swim suit designer Aanoukis swimwear, Yoga inspired tee shirts from Duderinas, Jakarta based brand designer Rad Puspoyo and street art prints from French artists Chanoir and Ramzi Adek.

In addition, the cream puffs can be ordered for special events such as Weddings and birthday parties.

For more information you can visit the web site at www.pouledeluxe.fr

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The Saudi International Hotel Tech Exhibition

2015

The highly focus of the exhibition is on introducing key concepts, issues and applications in applied hotel Technology, the discipline addressing the preparation for, and the procurement, deployment, implementation, resourcing, effective usage, and evaluation of hotel tech informatics solutions in the Hotel tech systems.

Our vision is to be the most trusted provider of event services which creates an experience that goes beyond expectations.

We are fully equipped to produce a range of MICE, Social & Sports Events from conception to completion. Fuelled by passion and creative ideas, Hill provides customized, strategic event experiences where visitors connect with our clients in such a way that it became personally relevant and memorable for our clients as well as visitors.

30 Nov-2 Dec 2015 Kingdom Of Saudi Arabia P.O.Box: 295322 Riyadh:11351 Tel: +966 11 466 1670 (Ext- 118) Tel: +966 11 293 5542 Fax: +966 11 465 1251 E-mail: info@saudihoteltechexpo.com Web: www.saudihoteltechexpo.com

The Saudi International Hotel Tech Exhibition 2015 is to bring together all the networking, technologies, latest hotel equipments, latest hotel security procedures, interior and exterior providers and information technologist to empower the advancement in the delivery and continuity of Hotel Tech.

Exhibition objective

Hill-Mice is a proud organizer of “The First Saudi international Hotel Exhibition 2015” and is certainly the one stop shop for the seekers of professionalism when it comes to organizing large scale events.“Hill” is a complete MICE (Meetings, Incentives, Conferences & Exhibitions) Events Management Company based in KSA. We believe in working collectively to ensure customer’s wishes, expectations and needs fulfillment. Attention to detail and quality of work, makes “Hill” the perfect choice to partner with to produce outstanding MICE & Sports events.

Our aim is mainly focused on the client’s needs and the quality of service. Our team offers the creative vision, professionalism and expertise to create the best event with high concentration towards detail, quality, originality and results. Our goal is to provide services that consistently satisfy our clients which lead us to make lifetime relationship.

The First Saudi International Hotel Tech Exhibition 2015 aims to bring together leading hotels, restaurants and hotel equipment suppliers to exchange and share their experiences and research all aspects of Hotel Technology.

It also serves as the premier interdisciplinary forum for hotels & restaurants owners, management team to present and discuss the most recent innovations, trends, and concerns, practical challenges encountered and the solutions adopted in the field of hotel and Tourism.

The First Saudi International Hotel Tech Exhibition 2015 is to bring together all the networking, technologies, latest hotel equipment, latest hotel security procedures, interior and exterior providers and information technologies to empower the advancement in the delivery and continuity of Hotel Tech.

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INTERCONTINENTAL BALI RESORT APPOINTS KAMAL HAER AS AREA DIRECTOR OF SALES AND MARKETING InterContinental Bali Resort is delighted to announce the recent appointment of Ms Kamal Haer as the new Area Director of Sales and Marketing. She will be responsible for leading and further improving all aspects of the sales and marketing communications team at Bali’s IHG Resorts.

Kamal has lived and worked in Australia, New Zealand and Fiji and holds a Master of Business in Marketing from RMIT University in Melbourne.

She comes to Bali direct from Fiji and where she fulfilled the role of Area Director of Sales and Marketing, South Pacific for IHG Resorts: InterContinental Fiji Golf Resort and Spa, Holiday Inn Suva, and Holiday Inn Vanuatu. Prior to that, she held the position of Head of Marketing, Retail Sales and Distribution, Fiji and Pacific, at ANZ Bank, overseeing 11 Pacific countries.

Kamal also has extensive experience in sales, marketing, revenue management and strategy development within the airline, telecommunications, and financial services industries.

Kamal possesses great leadership skills, a passion for excellence and a talent for developing high-performing teams that drive excellent business results.

“It is great to welcome Kamal to our executive team and we look forward to supporting her in the implementation of her knowledge and experience,” said Area General Manager, Mr. Michel Chertouh.

“I’m delighted to be part of the team, and I will utilise my experience to provide top-notch service and support, as well as building new business relationships in Bali,” responded Kamal.”

GET LISTED AT HOTELIER INDONESIA SUPPLIER HERE HOTELIER INDONESIA ORDER NOW : sales@hotelier-indonesia.com

HOTELIER INDONESIA | 22ND | Vol 7 | 2015 | www.hotelier-indonesia.com • 65

events

HOTThe|Grand Ho Tram Strip Vietnam CALENDAR

November 25 - November 27

Texcare Asia 2015

T

excare Asia 2015 Shanghai, China, 25 – 27 November 2015. Largest-ever Texcare Asia 2015 returns with 80% of booth space already reservedMesse Frankfurt and CINET collaborate again to co-organise Texcare Forum AsiaTexcare Asia, the region’s largest international trade fair for the textile care industry, is scheduled to take place from 25 – 27 November 2015 at the Shanghai New International Expo Centre in China. Organised by Messe Frankfurt Shanghai Co Ltd and China Light Industry Machinery Association, the biennial show is regarded as one of the most influential and comprehensive events in the international laundry and dry-cleaning industry.This year’s show is the largest-ever edition

which will span 17,000 sqm of exhibition space. Currently, more than 80% of booth space have been reserved by exhibitors coming from 13 countries and regions, including Belgium, China, Germany, Hong Kong, Italy, Japan, Malaysia, the Netherlands, Taiwan and the US. Affirming the show’s significance, a number of returning leading brands enlarged their booth space to display their stateof-the-art machinery, equipment and management systems.Remarking on the upcoming show, Mr Richard Li, General Manager of MesseFrankfurt (Shanghai) Co Ltd, shared: “I am delighted to see the enthusiasm of our loyal partners and newcomers at the 2015 show.

To date, we have confirmed the Germany Area, which is formed by some of the top German brands, for instance Büfa, Seitz, Maxi Press and Kreussler. The international popularity of this show proves that Texcare Asia has distinguished itself as a premier platform for prominent brands to tap into the expanding markets in China and other Asian regions. I look forward to seeing all innovations and new generation solutions covering the complete supply chain at the fair!”Included in that list of innovations and solutions are Alliance and Jiangsu Lion, whose showcase will occupy 500 sqm of space.

Other leading enterprises participating at the 2015 event include Chuandao, Shenzhen Castic-SMP, Shanghai Weishi, Jensen Group, Shanghai Sailstar, Herbert Kannegiesser, Girbau S.A., Jinan Oasis, Shanghai Shenguang, Shanghai Baiqiang, United Electric, Sankosha, Y.A.C., Lapauw, Vega and Zhonghang.

Messe Frankfurt and CINET collaborate again to co-organise Texcare Forum Asia. Texcare Asia not only facilitates trade in the industry but also promotes knowledge flow throughout the supply chain. To achieve this, the show’s concurrent programme plays a notable role in addition to exhibitors’ product displays..

One of the biggest show attractions is the Texcare Forum Asia, which will be jointly organised again by Messe Frankfurt and CINET, the International Committee of Textile Care based in the Netherlands. Through the collaborative efforts of both organisers’ networks, the forum will feature industry experts and representatives from leading brands to highlight the latest advancements in the industry and share market insights during its 1.5-day run.

Moreover, product presentations and new product launches will offer exhibitors prime opportunities to introduce their advanced technologies and innovations. Visitors will be able to view demonstrations and understand the performance of an array of newly-developed products by market leaders worldwide. Texcare Asia is a sister event of Texcare International. Every four years, Texcare International – the world market for modern textile care – provides an international venue for the textile-care sector in Frankfurt, Germany.

The next edition of Texcare International will be held from 11 – 15 June 2016. The brand, in addition to being represented in Asia, is also present in Russia. The fourth edition of Texcare Forum Russia will take place in Moscow on 23 November 2015..

For more information on Texcare Asia, please visit www.texcare-asia.com or emailtexcareasia@china.messefrankfurt.com.

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Grand Hyatt Jakarta launches upgraded Club Olympus Fitness and Wellness Centre Grand Hyatt Jakarta launches upgraded Club Olympus Fitness and Wellness Centre – Jakarta’s Grand Hyatt has recently completed an upgrade of its Club Olympus Fitness and Wellness Centre, re-launching a facility featuring Precor equipment that is set to become Jakarta’s number one hotel gym.

The Centre, which boasts strength and cardio training areas, a café, group fitness classes plus a sauna and steam room, is both a hotel guest gym as well as a facility for local members, and one of the largest hotel gyms in Jakarta.

According to Centre Manager, Chris Beachley, health and wellness is strategically important for the hotel in response to the needs of guests and local members.

“A number of our guests tell us they stay with us primarily because of our great gym, as they need to workout whilst they are on the road,” said Chris.

“For these guests we have also introduced healthy menu options on our room service menus, to further cater for the growing health conscious business traveler segment.

“For our local membership base, the Club is more than just a fitness and wellness centre – it’s a social networking space. Having local members is really important for the viability of a hotel gym – it ensures we can offer state-ofthe-art equipment and facilities because it provides a direct income stream for the Centre,” he said.

The Centre’s upgrade included new flooring, a new café and new cardio and

strength equipment from Precor including an Adaptive Motion Trainer (AMT), ellipticals, treadmills, bikes, Discovery line pin and plate loaded strength equipment and various benches and racks.

“Precor were able to help us maximize the large space we have available for cardio and strength equipment by working with us on the design of the gym area, and providing equipment that is multi-functional, such as the AMT,” said Chris.

The Adaptive Motion Trainer (AMT) is proving particularly popular because of its ability to provide a low-impact yet demanding workout, and multiple workouts in one, from running to stepping, climbing and cycling in the one machine.

“Every comment we’ve had since we refurbished the gym has been positive – in fact guests’ jaws often drop when they walk in because it’s such an impressive space and the equipment looks fantastic,” said Chris.

Chris offers the following five tips to anyone looking to upgrade or create a great hotel gym: • Plan to open your club up to local memberships – you will need a bigger space, but the income from local members subsidises a more premium offering

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• Offer members other discounts in the hotel – free parking, massage, food and beverage discounts – this boosts secondary spend • Make the set up as easy as possible for members to navigate and use – get your supplier to help with the floorplan and gym design, they are the experts • Work with a supplier that is honest and genuine – do your homework and ask around • Look at using one supplier for all – by choosing a single supplier for all of our equipment, our gym looks better, we have one point of contact and it works out cheaper The Grand Hyatt Jakarta is located at Jl. M.H. Thamrin Kav. 28-30, Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10350.

For more information on Precor fitness equipment, please visit www.precor. com.

About Precor Precor designs and builds premium fitness equipment for effective workouts that feel smooth and natural.

With a passionate focus on ergonomic motion, proven science and superior engineering, the company continually advances the home and commercial fitness industry with breakthrough new product categories, including, EFX® Elliptical, Adaptive Motion Trainer® “AMT®” and Preva® Networked Fitness. Precor is a subsidiary of Amer Sports Corporation, the world’s largest sports equipment company, with internationally recognized brands Wilson, Atomic, Suunto, Salomon, Arc’Teryx and Mavic.

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Intercontinental Danang Sun Peninsula Resort Wins World’s Best Hotel Spa At The Inaugural World Spa Award 2015 Danang, Vietnam, September 2015 – InterContinental Danang Sun Peninsula Resort had the honour of hosting the inaugural ceremony of the World Spa Awards 2015. The red carpet was rolled out to welcome over a hundred top hoteliers and well-travelled spa professionals from all over the world. Amidst the Gala dinner in the elegant Grand Ballroom of The Summit, InterContinental Danang Sun Peninsula Resort was crowned as Vietnam's Best Hotel Spa and World's Best New Hotel Spa. “We are thrilled that there is a programme to serve as the definitive benchmark of excellence for the spa industry as the World Spa Awards and to be recognised in this year's awards is truly a result of the thoughtful and understated service and authentic local experiences we deliver to our guests every day" said Iain McCormack, General Manager of the award-winning InterContinental Danang Sun Peninsula Resort.

Awarded by World Travel Award 2014 as Asia’s Leading Luxury Resort and Vietnam’s Leading Resort, InterContinental Danang Sun Peninsula Resort continues to receive accolades from the organization and emerged again as winner on 14 September 2015 with the highest votes from travel professionals and industry players from around the world. In Vietnam Best Hotel Spa, the resort surpassed 11 other nominees for spa operating within the premises of a luxury hotel or resort. In World’s Best New Hotel Spa the resort beat the other 8 nominees.

First open to guests on 1st of June 2012 as the flagship of IHG’s resort in Vietnam, the iconic Bill Bensley designed InterContinental Danang Sun Peninsula Resort redefines the definition of luxury in Danang and throughout Vietnam and have received numerous international recognitions for its excellent service and beautiful architecture.

Carrying the concept of a business hotel and luxury resort of 4 (Four) star hotel, Sahid Eminence Ciloto comes with 5 star facilities.

Its shown by the facilities, such as grand lobby and lounge, ballroom with a capacity of 1,000 people, 17 meeting rooms, 8 karaoke room, mezzanine, wedding chapel, Pray Room, as well as the Sky Lounge and Resto. In addition, there is also the facility Riverside Restaurant, Riverside Spa, Infinity Pool, Swimming Pool, Children Pool, Out Door jacuzzi, Children Play Ground, Theme Park, Mini Zoo, Fitness and Sport Area, Rafting, Riverside Jogging Track, and facilities Outbound.

SAHID HOTEL EXPANDSMARKET COVERAGE TO CILOTO Topping Off Sahid Eminence Ciloto

Sahid Hotel in cooperation with property development company, PT Kurnia Land, has completed construction of its first condotel project, named with Sahid Ciloto Eminence, in the area of Ciloto, Puncak, Cianjur, West Java. On the main path to the Flower City, Sahid Eminence Ciloto contoured stands on land with an area of 6.4 hectares (ha). Hotels with a total of 370 rooms and facilities are supported with an conventions area of 1100m2, scheduled to perform soft opening in September 2016, while the Grand Opening is scheduled to take place in December 2016.

Type of room that offered at Sahid Eminence Ciloto, designed for families with types ranging from 40 square meters (m2) to 164 m2.

The topping off ceremony of Sahid Ciloto Eminence, held at the project site on Saturday (12/9) in the presence of the ceremony were Directors and Management of PT Kurnia Land, the President Director of PT Kurnia Land, ZaidMahdani and Henny; Ridwan, as Director of Wika House of PT WijayaKaryaTbk; ZeinWargadibrata, as Branch Manager Branch Cawang BTN and also PT Sahid Hotel Management & Consultant, which is represented by Mrs. Exacty B. Sryantoro, MBA as the Vice President.

Vice President of PT Sahid International Hotel Management & Consultant, Exacty B. Sryantoro said, “This condotel project has many differences with other hotels. From concept to offer, the amenities are very attractive as one with nature. In addition, there are also some facilities that combine with the surrounding environment, so as to have a difference with other hotels," said Exacty.

Mr. ZaidMahdani, as President Director of PT Kurnia Land, added, "This project, offers a variety of advantages to consumers. One of them is a strategic location because it is located 150 meters from Jalan Raya Puncak. In addition, this project is also adjacent to the Peak Pass, Cibodas Park and Mount GedePangrango, as well as the Cipanas Presidential Palace, "said Zaid.

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events CALENDAR

October 21 - October 23

ITB ASIA 2015 Keynote Interviewer: Philip C. Wolf, Founder, Phocuswright Inc.

E

xhibiting. Returning for its 8th edition, we cordially invite you to meet our international buyers fromCorporate, MICE and Leisure sectors. Get invigorated and

Mr. Wolf, globally-renowned travel guru, is the retired chairman & CEO of Phocuswright, an independent travel, tourism and hospitality research firm specializing in the impact of technology and innovation on the world’s third largest industry. The pioneer of Travel 2.0, he founded Phocuswright in 1994 and grew the firm into the research authority on how travelers, suppliers and intermediaries connect. He is the architect of the annually acclaimed Phocuswright Conference, an event with provocative Center Stage themes which are relied upon as industry bellwethers and quickly become accepted wisdom each year.

He is a magna cum laude graduate of Duke University

powered by a fresh exhibition format and new opportunities. It’s focused, it’s tar-

geted and it has everyone you want to meet- All on one platform.Maximize your ROI and exhibit on this 3 days, B2B travel trade show, from 21 -23 October 2015 at Sands Expo and Convention Center..You may register for ITB Asia 2015 via our Online Registration System. Alternatively, a soft copy of ITB Asia Stand Application is also available.Should you have any query, please do not hesitate to contact your region representative. Click Messe Berlin Worldwide to search for our representative closest to you.BuyingAre you involved in negotiating Corporate, MICE and Leisure travel? This is one annual industry gathering in Asia you wouldn’t want to miss! It’s focused, it’s targeted and it has everyone you want to meet- All

and holds an MBA from Vanderbilt University. He serves

on one platform!Register now via:

as board director on three continents, including two

http://itbasia.com.sg/buyerregistration

listed companies: chairman, eDreams ODIGEO (MAD: EDR) in Spain and MakeMyTrip (NASDAQ: MMYT) in India, as well as BusBud (Canada), Travel.ru (Russia), Dashbell & Hopper (USA) and, TrustYou & Blacklane (Germany).

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© FHA2014

Buying Are you involved in negotiating Corporate, MICE and Leisure travel? This is one annual industry gathering in Asia you wouldn’t want to miss! It’s focused, it’s targeted and it has everyone you want to meet- All on one platform! Register now via: http://itbasia.com.sg/buyerregistration What’s in for you at ITB Asia 2015?

• New deal frontiers and opportunities across strategies, countries and tourism sectors to be discovered.

• 744 exhibitors in 3 days all in one venue!

• Hear from the world’s premier business travel and meeting organisation- Global Business Trade Association (GBTA). GBTA will hold a Business Travel Day presenting insights to business travel management.

• Hear from our distinguished conference partners such as: NATAS Travel Conference 2015, TTG Conference, K.I.T. Group, ITB Asia Clinics, ITB CSR Day and many more…

• Held at the prestigious Sands Expo and Convention Centre and our official partner hotel Marina Bay Sands.

• Don’t miss this fantastic opportunity! Spread the word now to your industry friends…

Visiting The Online Trade Visitor Shop will be opened in May 2015. It’s bigger, it’s busier and it’s going to be a rewarding 3-days affair. Secure your badge and meet our distinguished exhibitors of 2015! Search for your potential prospects and view our ever-growing exhibiting pool of organisations, by simply clicking here. (Exhibitor Search) Register online to enjoy up to 20% off regular ticket price! Enjoy additional10% discount with group booking for 5 and above.

General Enquiries General Hotline: +65 6635 1188 Fax: +65 6635 1189 General Enquiries: itbasia@messe-berlin.com Exhibitor Enquiries: exhibitor@itb-asia.com Buyer Enquiries: buyer@itb-asia.com

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business

Meliá Hotels International extends its presence in Malaysia with the Meliá Iskandar Malaysia and INNSIDE Iskandar Johor hotels in Iskandar City Square •

•

The hotels form part of an urban development, which includes a large shopping center with office buildings and a convention center The company now has 28 hotels in Asia Pacific already open and scheduled to open

Jakarta, Meliá Hotels International today announced the signature of two new hotels to be added to its Malaysian portfolio, a country in which the company began operations with the opening of the Meliá Kuala Lumpur in 1990. The 8.73 acres area of Iskandar Malaysia in the south of the southern state of Johor, Malaysia and close to Singapore, is one of the major drivers of economic development, and one of the fastest growing regions in Malaysia.

Its privileged location, less than an hour from Johor (Malaysia) and Changi (Singapore) airports and near the high-speed train station and technology park in Nusajaya, adds a special interest to this visionary project. According to Jerome Tan, Chief Executive Officer Rentak Tebrau Sdn Bhd, owner of the two new hotels,

“This project will include the first five-star hotel in Nusajaya and also the largest convention center in the state of Johor, and that makes us feel extremely positive about the project. We are confident that Iskandar Malaysia will be an excellent long-term investment opportunity for investors in the region.”

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Podo Joyo Mahsyur (PJM) Group, a real estate development holding company based in Indonesia, is one of the shareholders of this project as Joint Operation. Iskandar City Square in Johor Malaysia will mark the first establishment of PJM Group overseas.

INNSIDE by Meliá hotels offer unique architectural personality and experience which aims to satisfy the most discerning business travelers. The brand is seeing exponential growth and is now present in 12 countries.

For Vice Chairman and CEO of Meliá, Gabriel Escarrer,

The new five-star Meliá Iskandar Malaysia (450 rooms) and fourstar INNSIDE Iskandar Johor (350 rooms) will occupy two adjacent buildings, and will also provide facilities such as restaurants, lounge, spa, fitness center and swimming pool, complemented by the major shopping center, the 150,000 square meter convention center and office buildings that will meet the demands of the intense economic and technological growth in the region, and cater to the needs of guests from both local and neighbouring countries, such as Indonesia and Singapore.

The Meliá brand is the most international of the brands operated

by Meliá Hotels International, representing the passion for service that characterizes the company that will celebrate its 60th anniversary in 2016. Meliá hotels fuse design and innovation while integrating local cultures into the universal language of hospitality.

“Southeast Asia has enormous potential for the international hotel industry, especially for a company such as Meliá Hotels International, with its 30-year history on the continent, solid family business values and innovative and well-known brands. The signature of the two new hotels in Malaysia, further strengthens our commitment to a region in which we have quadrupled our portfolio in the past few years.”

ITB Asis 2015 will tske plsce st the Sssss Exps sss Cssvestiss Cestsee Mssiss Bsy Ssssse ssss 21 – 23 Octsbess It is ssgssises by Messe Beslis (Sisgspsse) Pte Lts sss suppsstes by the Sisgspsse Exhibitiss & Cssvestiss Busesus ITB Asis 2014 wss highly successsul with sves 14,000 sqm floor spaceee850 buyersss744 exhibitorssssss9650 trade delegatesssssss108 countriess

Fss ssy esquisiese plesse csstsct us st: Essil: exhibitss@itb-ssisscss · Msis: +65 6635 1188 · Fsx: +65 6635 1189 Visit: wwwsitb-ssisscss

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feature

FROM PLANT TO PLATE INTRODUCING THE URBAN FORAGER AT QT SYDNEY Asia-Pacific, September 25, 2015 --- Much loved among locals and visitors alike, QT Sydney’s Gowings Bar & Grill has provided guests with some of the most distinctive and vibrant cuisine since its opening in 2012. To further cement its reputation as a leading stalwart in the Sydney dining scene, QT Sydney has appointed Georgie Neal to the newly created role of QT Forager, allowing the chefs of Gowings Bar & Grill to have direct access to the finest ingredients, while at the same time supporting local growers and producers.

A Tribute to Localization Paying tribute to some of the best produce Australia has to offer, Georgie will develop a long-lasting and mutually beneficial network with growers nationwide to bring fresh, organic produce to the diners at Gowings Bar & Grill. Sustainable cuisine has always been at the heart of QT Sydney’s culinary philosophy, and the introduction of the QT Forager takes this commitment one step further. Georgie’s close relationship with the producers ensures the hotel knows exactly who is growing the produce, where and how it is grown.

This intrinsic value chain system set up to support growers ultimately benefits everyone in the food chain. As growers are paid directly, fresher produce can be transported to the hotel within a shorter time, reducing the need for cold storage.

Harvesting and delivering with minimal delays reduces food waste and diners benefit by experiencing produce at the peak of its season.

A Storybook of Love With the appointment of the QT Forager, the hotel also aims to increase awareness of the importance of eating and buying local. To this effect, the restaurant will share the stories of the passionate producers and farmers supplying the kitchens of Gowings Bar & Grill with sustainable meat, vegetables, fruit and herbs. Diners will develop a greater appreciation of the work that goes into the production of the seasonal produce and regional specialties, some of which are grown especially for the hotel. They will be featured on the monthly changing menu and examples include beautiful flower shaped salanova lettuces and red baby cos seedlings. Through this partnership, the hotel hopes to celebrate the extraordinary work of these inspirational, creative producers and acknowledge their expertise and knowledge.

About QT Sydney The 200-room hotel is set within two of the city’s most iconic buildings -- the historic Gowings Department Store and the heritage-listed State Theatre. While the façades have been restored to their former glory, inside is a stunning mix of original features, curated art installations, eclectic artefacts and quirky design pieces inspired by the retail and theatre history of the buildings. Dramatic LED art walls are framed by restored art deco and baroque details, next to show-stopping spotlights and ornate gilt display cases throughout the hotel.

Design Hotels™ Best Rate Guarantee For reservations, please refer to the following webpage: www.designhotels.com/qt-sydney www.DesignHotels.com

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INTRODUCING

FROM PLANT TO PLATE

THE URBAN FORAGER AT QT SYDNEY

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design Humble House Taipei

From the age of eight, Lai’s daily life had been all about music, but when she met her husband, Tsai Chen-yang—a Chinese antiques and classical fine art dealer, as well as the founder of My Humble House Group—he opened her eyes to the world of Chinese art.

“I learned about different periods and forms,” she explains. Her first exercise in hospitality and art consulting took place in 2002, when she oversaw the redesign and redevelopment of one of her husband’s early hotels, filling the space with his exquisite art collection. In 2010, she led the development of Le Méridien Taipei, spending three years building a showcase of 700 pieces of Chinese contemporary art that is central to the hotel’s experience. And most recently, she helped mastermind the launch of the Humble House brand, which she believes showcases her best work yet.

“I hope to change people’s stereotype about art in hotels,” explains Lai. “I have visited a lot of hotels where art is a gimmick. You see expensive artwork on the wall but the pieces have very little to do with their surroundings or the visitors.

I want the work I select to interact with the space, the design, and our hotel guests.

I think this is also the real value of art.”

For Humble House Taipei, Lai based her work on a poem written by Indian poet Rabindranath Tagore, which begins, "Let life be beautiful like summer flowers…"

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design

And the hotel is adorned with more than 600 works by domestic and international artists, including British designer Paul Cocksedge’s installation, Bourrasque, in the entrance hall; China’s Yang Yongliang’s new media artwork, The Day of Perpetual Night, which merges visual images of the cities of Taipei, Shanghai, and Chongqing; and Japanese ceramic artist Sugiura Yasuyoshi’s, Peony, which features an exquisitely detailed depiction of the flower, a perfect echo of Lai’s theme.

Lai is also keen to promote local talent and believes that contemporary art is a good way to document the present and evaluate the past.

“Taiwan has a very complicated history, and people have a strong emotional connection to our land,” she says.

Thus, she hopes that visitors might come to understand the country from the works of Taiwanese artists Wu Chi-Tsung, Tsai Char-wei, and Chou Chu-wang.

Lai’s knowledge of contemporary art also comes from traveling.

“It’s another passion of my mine,” she says. “In my early days, I traveled to study and for my performances. Now, I travel to see art and connect with the art world.”

These travels include yearly pilgrimages to international art events, such as those in Basel and Venice. She also likes to visit far-off galleries and artist studios in order to experience new cultures. The result of all this passion is, quite simply, music to her guests’ ears. © Design Hotels™ 2015 https://www.designhotels.com HUMBLE HOUSE TAIPEI TAIPEI TAIWAN from IDR 2627568 /night Bookings through www.designhotels.com

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events

HOTThe|Grand Ho Tram Strip Vietnam CALENDAR

October 22

Savioke's Hotel Delivery Robot To Engage Asian Hoteliers In Singapore

Hotel Technology Conference 2015 TheHotel Technology Conferenceis Asia’s only dedicated platform for hotel CIOs, CTOs, Information Officers and E-commerce Directors to discuss how existing and emerging technologies can support and help grow new revenue sources, improve operational efficiency and enhance customer service standards.

Singapore - Hotel Technology Conference (HotelTech) –Asia’s only dedicated platform for hotel CIOs, CTOs, Information Officers and E-commerce Directors – along with Savioke, the leader in creating autonomous robots for the services industry, are pleased to announce a partnership to bring Savioke'sRelay robot to Asia. Relay’s presence at HotelTech will mark its first trip outside the United States.

Relay is a state-of-the-art robot designed for autonomous delivery of items between people. His first application is in the hospitality industry, already delivering items and delighting guests at Starwood and InterContinental Group hotels in the U.S. Relay delivers snacks and amenities to hotel guests, enabling hotel staff to focus on other guests' needs.With successful deployments in the U.S., Relay has a proven record of more than five thousand deliveries.

“Hiring talented staff members is becoming increasingly difficult in Asia, so hoteliers are looking toward technology innovations to help increase productivity,” said Alexi Khajavi, Executive Vice President of Questex Hospitality Group, the organizer of HotelTech. “Savioke's Relay is the perfect solution to ease our manpower shortage and we are delighted to host the first occasion where Asian hoteliers will observe Relay in person.”

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Relay will form an integral part of the HotelTech program, fetching amenities for delegates in the refreshment area and presenting gifts and drawings during the conference.

“We are very excited to introduce Relay to Asia-based hoteliersat a comprehensive platform such as HotelTech," according to Steve Cousins, CEO of Savioke."Relay is ready to make its debut in the fastest-growing market in the hospitality industry and demonstrate why our robot has been delighting U.S. hotel guests and improving guest satisfaction."

Sponsorships: Kitty Wong kittywong@questexasia.com Questions about attending?

Daniel Chan dchan@questexasia.com

Together with the co-located Hotel Management Singapore Summit, HotelTech 2015expects over 350 delegates from across Asia Pacific.

HotelTech 2015is a partner event of TravelRave, Asia’s most influential travel trade festival.TravelRave 2015 provides a dynamic platform for business leaders and industry professionals to convene, share knowledge and insights, network and discover new business opportunities and celebrate Asian tourism at its best

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