ECHO
November 2018 Vol. 20 Issue 11
STORIES AND NEWS FROM THE HSS FAMILY
HSS Family Members “Speak Up” at Annual Culture of Safety Day n November 8,
O
HSS family members
gathered together for
HSS Receives Press Ganey Guardian of Excellence Award for Sixth Year roviding our patients with the best possible
P
Culture of Safety Day
experience while in our care is something we
to recognize the
pride ourselves on at HSS. It is part of our
important role safety plays in excellent patient
foundation as an organization and is top of mind in
care. With the theme of
everything that we do. On November 13, Press Ganey
“Speak Up,” this year’s
recognized HSS for our top performance in patient
event featured an
experience, naming our organization a 2018
education fair where
Guardian of Excellence Award® Winner. “At HSS, we are committed to helping people
attendees learned about the different facets of safety at HSS, as well as
The winners of the Marion Hare Patient Safety Champion Award posed with Marion Hare, Dr. Albert and Lou Shapiro.
move better so they can live better,” said Lou Shapiro, President and CEO. “As a world leader
an awards ceremony where HSS family members
focusing on the need for employees to speak up in
in musculoskeletal health, we put patients first
were recognized for their role in patient safety.
order to achieve our goal of zero preventable harm.
and are honored to have earned this distinguished
“This year’s Culture of Safety Day was about
HSS Team Training (HTT) Master Trainers were on
recognition for the sixth consecutive year.”
empowering every member of the HSS family
hand to share information on our partnership with
to speak up,” said Scott Possley, Assistant Vice
LifeWings consultants to improve OR and periopera-
President, Quality & Accreditation. “Just like
tive communications in order to create an even
everyone here serves as a leader of HSS, we also
better place for patients to receive care. Finally, the
all play an important role in keeping patients safe
Employee Safety and Body Mechanics Team stressed
and achieving zero preventable harm.”
the importance of keeping HSS family members safe
During the fair, those in attendance had the
in order to better help keep patients safe through
opportunity to learn about the many ways in which
programs like body mechanics training sessions
we are keeping patients – and HSS family members
and the use of safe patient handling equipment.
– as safe as possible. Representatives from the
To open up the awards ceremony, Scott welcomed the
Language Services Department shared how they
crowd and talked about the importance of speaking
help contribute to patient safety by addressing
up. He then recognized the Good Catch of the Month
communications problems that might arise from
winners from the past year, acknowledging how their
language or cultural barriers. Team members from
reports of near-misses helped prevent patient harm.
HSS family members Chao Wu, Keesha Holmes, Ann LoBasso, Vaughn Hansen and Latoya Benwarisigh pose with Press Ganey CEO Patrick Ryan.
Risk Management and Quality and Accreditation
Next, Melissa Medina, Director of Employee
The Press Ganey Guardian of Excellence Award® is
explained the importance of the Occurrence
Safety, took the stage to talk about a contest that
a nationally recognized achievement for those who
Reporting System and Root Cause Analysis,
was held to rename the Occurrence Reporting
have sustained performance in the top 5 percent for
System. She announced Bo Chu Hong, Manager,
patient experience during the course of a year of
Food & Nutrition, as the winner with the name
data. HSS has been awarded this recognition for six
S.T.A.R., which stands for Staff to Advocate
consecutive years for outstanding inpatient and
Reporting. (See callout box for more information.)
HCAHPS performance.
A STAR Is Born! Our patient and employee occurrence reporting system has a new name: Staff To Advocate
Todd J. Albert, MD, Surgeon-in-Chief and Medical
Reporting – S.T.A.R. Bo Chu Hong came up
Director, then addressed the crowd to talk about
with the name because we must always come
the HTT initiative. He recognized and congratulated
forward to avoid being in the dark. By reporting,
the four members of the perioperative team who
HSS family members are not only STARs, they
were certified by LifeWings as Master Trainers
are advocates for all of us. If we have more
and who now carry on and lead the program here at
STARs – occurrence reports – we have a higher
HSS. These individuals are Danielle Galan, Physician
chance of reaching our goal of zero preventable
Assistant; Michael Deng, Radiologic Technologist;
harm. This is why it is so important that we
Stephen Haskins, MD, Assistant Attending
all speak up!
Anesthesiologist; and David Negron, Surgical Tech I.
CONTINUED on page 2
CONTINUED on page 2
Inside
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Jillian Rose Honored with Distinguished Educator Award HSS Supports Runners at TCS New York City Marathon