Acer Aspire 5910 SG.book Page 63 Tuesday, May 29, 2007 11:40 AM
Chapter 4
System Troubleshooting This chapter provides instructions on how to troubleshoot system hardware problems. If the problem can’t be resolved using the procedures described here, information for getting online technical assistance is also provided.
Hardware Diagnostic Procedure IMPORTANT: The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1.
Obtain as much detail as possible about the presented failure symptoms.
2.
Verify the symptoms by attempting to re-create the failure through diagnostic tests or by repeating the same condition that precedes the symptoms.
3.
Refer the table below to determine which corrective action to perform.
Problem
Symptom
Section to Refer to
Power failure
The power indicator does light up or stay lit.
“Power System Check” on page 65
POST failure
POST does not complete. No beep or error codes issued.
“POST Error Message” on page 67 “Undetermined Problems”
POST detects an error and displayed messages on screen.
“POST Error Message” on page 67
Specific component failure
Dysfunctional component symptoms (e.g. blurred LCD display).
“POST Error Message” on page 67
Intermittent failure
Symptoms cannot be re-created
Use the customer-reported symptoms and go to the “POST Error Message” section on page 67. “Intermittent Problems” on page 78
Chapter 4
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