Approved Suppliers Directory
www.HES.org.uk
Introduction
Thank you for subscribing to the Brokerage Service. We are delighted to provide you with this 2018/19 edition of our Approved Suppliers Directory which will enable you to quickly find and contact suppliers that have been selected to supply schools and settings with goods and services having gone through a public and/or OJEU tender process. Our main aim is to give you the peace of mind that you can use these suppliers with full confidence. The Education Brokerage Service was established in 2013 in conjunction with local schools in order to bring our collective influences to bear and aggregate buying power of schools in order to achieve the following objectives: • Cost savings resulting from economies of scale • Price stability and transparency – under the brokerage scheme, prices are fixed for three years and schools pay similar unit/contract prices for goods and services • Save time in finding vetted and approved suppliers • Compliance with local, national and EU procurement rules • Rights protected by overarching brokerage master agreement signed by all suppliers • Suppliers held to account and scrutinised extensively throughout the contract duration. As a result of the brokerage service, we have helped bring down the costs of goods and services and created an environment whereby suppliers are held to account for the quality of goods and standard of service they supply to schools. Every school subscribing to the service can be confident in knowing that approved suppliers are not to promote special deals that can potentially give a false sense of ‘value for money’ and may prove to be costly down the line. We look forward to working closely with you day in and day out to ensure you derive maximum benefit from your brokerage membership. Please do not hesitate to contact us if you have any concerns about any of the suppliers or if you need any other assistance. Best wishes HES Team
Contact E: support@hes.org.uk T: 01708 431561
Contents
Central Business Development Team (Customer Support)
Brokerage Suppliers Directory 2018–2019
pg 4-5
Service Categories Building/ Repairs & Electrical Services
pg 6-7
Cleaning Contractors
pg 8
Cleaning Supplies
pg 9
Counselling Services
pg 10
Educational Supplies (Classroom & Office – Paper, Stationery & Equipment)
pg 11–12
Employee Assistance Program (EAP)
pg 13
First Aid Training
pg 14
Occupational Health
pg 15
Online Cashless Payment Systems
pg 16
Photocopier (Multi-Functional Devices)
pg 17
Security Systems Installation & Maintenance
pg 18
Sports Equipment Maintenance
pg 19
Telephone Systems
pg 20
Virtual Learning Platforms (VLE)
pg 21
Waste Management – General Waste and Recycling – Confidential Waste
pg 22 pg 23
Quick Guide (Summary of Suppliers and their contact information)
pg 24–27
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Central Business Development Team (Customer Support)
About the team The HES Central Business Team is the primary point of contact for service providers and customers. In providing excellent customer care, the team ensures there is a coordinated approach to the development, delivery and relationship management for the LA’s education traded services.
4
Contact us: 01708 431561 • support@hes.org.uk
What we do: • Provide a central help desk function thereby ensuring effective on-going support and troubleshooting for all users of the Education Services Portal – www.hes.org.uk • Contract management • Purchase order management • Brokerage Service • Business Development • Operational oversight and coordination of CPD Programmes and the Learning and Development Centre in Rainham, Essex • Customer relationship management • Complaint management • Coordination of communication to Havering schools and Early Years providers via the Education Services Portal and weekly newsletter • Marketing and Promotion • Charging and processing of invoices.
Brokerage Suppliers Directory 2018–2019
How we may be able to assist you: • Do you require further information about services or training? • Do you have queries about a past or recent payment? • Do you have difficulty accessing the Education Services Portal?
• Are you unsure how to contact a particular service provider? • Have you tried to contact a service provider and not received an acknowledgement or response? • Do you need help with anything else relating to Education Traded Services?
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Building/Repairs & Electrical Services
HW Wilson Ltd Building on our reputation since 1928.
About us Award winning multidisciplinary Construction Company. Based in Thurrock for over 85 years HW Wilson has become a recognised community leader in Essex’s construction industry. HW Wilson Ltd provides a variety of services from refurbishments and responsive repairs, to a full ’turn key’ package of design and build, in conjunction with our industry partners. We benefit from a fully equipped joinery workshop where we can offer bespoke items for our ongoing projects and individual domestic clients. Quality, Sustainability, Value for Money and Service is at the heart of every project we undertake.
We are intent on:
• Creating safe and modern developments in schools • Working with vulnerable adults in hospital surroundings • Promoting environmental construction methods and materials • Employing local people • Training young adults through apprenticeship schemes.
What we offer to you
• Routine Maintenance • Emergency Call out • Planned Preventative maintenance • Large or small refurbishment packages • Sensory/Therapy Rooms • Classroom Improvements • Full Range of construction trades covered.
Special terms / discounts for Brokerage members We will offer all Havering Brokerage Members a 5% discount.
Key contacts
Managing Director: Peter Wiffen Director: Philip Pearson Accounts Manager: Kelly Thorn Buyer: Tony DeMaria Please contact us on 01708 859730 enquiries@hwwilsonltd.com or visit our website www.hwwilsonltd.com
Complaint escalation process Simply contact our company to log your complaint. The company representative will aim to respond to your complaint within 48 hours to resolve your issues.
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Brokerage Suppliers Directory 2018–2019
Hollmark Ltd
Every Project Counts Ltd
Electrical Contractors & Building Services.
Driving Up Building Standards in Education.
About us
About us
Hollmark Ltd is one of the most trusted suppliers of electrical and building maintenance works in the area. As a multidisciplinary service provider, we provide a wide range of professional tradespeople & engineers to take care of your school’s building maintenance. As well as providing a reactive emergency response service for repairs, we also undertake planned building projects and refurbishments. Hollmark is proud to announce its 10-year recognition award for electrical services with the NICEIC. Our electrical division can proactively manage your statutory electrical compliance such as 5-yearly Condition Reports & Emergency Lighting. Please contact us if this is something you are interested in.
Our Commitment to You
Services we provide • A dedicated Customer Help Desk & telephone support • Access to a team of qualified trade professionals who are dedicated, skilled, competent & trustworthy, intent on delivering a first-class service • A Safe-Guarding promise – all operatives have Enhanced Disclosures • Expert advice and technical support • Priority response time for urgent maintenance issues • Proactive management of your school’s statutory compliance • Continuity and building familiarity • Transparent Pricing – agreed schedule of rates. (available on request).
Special terms / discounts for Brokerage members Special discounted pricing for Brokerage Subscribers.
How to purchase from us Please contact us on 01277 626101 or email info@hollmark.co.uk. For new enquiries, we aim to visit site within three working days & provide a written quotation within five days. We can mobilise engineers or project teams with a wide range of resources within a relatively short time period. All confirmed works to be instructed in writing. Completion timescales to be agreed in advance subject to the service purchased. Payment terms are 30 days from date of invoice.
Key contacts Director of Building Services: Simon Gostling, 07957 860 863 Director of Electrical Services: Ian Holliman, 07779 992 009 Office Manager: Kate Holliman
Complaint escalation process Hollmark have a robust complaints procedure. Should you have a complaint, please contact the Hollmark Help Desk on 01277 626101 and we will endeavour to resolve your issue as quickly as possible.
Every Project Counts is a locally based Chartered Building Company, specialising in Educational construction and maintenance. Since the company’s formation we have built a highly skilled team of employees and tradespeople, who work with us to bring a wealth of new creativity in solving the most difficult and challenging projects. Our company name embodies our philosophy, it underpins our entire approach and our goal is to provide you with value for money and a quality product you can be proud of. • All our team are DBS checked • Working safely and sustainably • Value for money together with quality • Innovative solutions and flexible hours • Honesty and openness
What we offer to you • 24 Hour Emergency Call Out and Planned Maintenance • Painting and Decorating • Vinyl Flooring and Carpet • Pupil and Staff Toilets • Staffroom Refurbishment • Doors and Windows • Working Walls and Storage Solutions • Kitchen Refurbishments • Electrical and Plumbing Works • Roofing • Soft Play • Disabled Ramps • And Much More
Special terms / discounts for Brokerage members
All Havering Brokerage Members will receive a further 5% discount or equivalent in extra works.
How to purchase from us Our friendly and approachable team are always available to discuss your requirements. Please contact or email us at:Office number: 01277 652007 or 01277 201389 Email: hello@everyprojectcounts.co.uk
Key contacts Enquiries: Bill Mayell, bill@everyprojectcounts.co.uk Claire Hone, claire.hone@everyprojectcounts.co.uk
Complaint escalation process Please contact us on any of the numbers above, where we will endeavour to resolve your complaint immediately. 7
Cleaning Contractors
Action Industrial Ltd About us We at Action have a wealth of experience working on cleaning contracts within the public sector and in particular with schools, and firmly believe we are able to provide you with the cost and delivery assurance you require. We would be pleased to discuss this with you in greater detail and have the opportunity to demonstrate our expertise in this field.
Special terms / discounts for Brokerage members Another way for us to provide our client with value is by way of monetary discounts on our services. We plan to offer new clients under this scheme discounted rates per cleaning operative that is required to your site, each additional cleaner required for the works thereafter will be subject to a percentage discount on that rate. There may be further discounts we can offer depending on the amount of labour and resource required for each individual school.
How to contact us Simply call our head office or email us, and we will arrange a time convenient to you to visit and discuss your requirements, please use the numbers and email provided, you will then be assigned an area manager after consultations with our company Directors. Bridge House, 1 Bridge Close, Romford, Essex, RM7 0AU Tel : 01708 725 356 web: www.actioncleaningltduk.co.uk Email: enquiries@actioncleaninguk.co.uk James Pye, 07738 292 204 or Dean Pye, 07939 870 895
Complaint escalation process Action Industrial Cleaning Services are committed to the service we provide. Client/customer satisfaction is at the core of our business objectives. However, should issues arise it is important there is a robust system in place for resolution promptly. We feel that those closest to the operations are best to deal with complaints in the first instance. We feel our on-site operatives and supervisors will demonstrate the business commitment to good service in the event of a complaint. However, should complainants remain dissatisfied, we have a robust escalation process in place to deal with the issues as they arise, through our on-site supervisors to contracts manager and then to director level.
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Cleaning Supplies
Brokerage Suppliers Directory 2018–2019
Advantage Chemicals Institutional Ltd
Zenith Hygiene Group Plc
Advantage Chemicals for the ultimate blend of technology and service.
Leaders in hygiene solutions, because hygiene matters.
About us
Zenith Hygiene Group Plc is an independent manufacturer of cleaning and hygiene chemicals and powders. For two decades, Zenith Hygiene has been a trusted supplier to a number of renowned hotel, bar and pub groups and national restaurant chains.
Advantage have built up a reputation over many years for supplying top quality, highly concentrated products along with excellent back up service. Our customer base consists of schools, colleges, universities, hotels, restaurants, hospitals, care & nursing homes. In fact anywhere where hygiene and cleanliness is an absolute requirement of the EHO and comfort and health of those using the facilities. We supply chemicals, specialist cleaning compounds, dosing equipment, training and expertise in the following areas: • Dishwashing • Kitchen Ancillary • Coffee Machine Cleaning • Housekeeping & Leisure • Laundry.
Special terms / discounts for Brokerage members Special substantially discounted prices to Havering brokerage schools.
How to purchase from us Sales Office: 01684 273 299 Email: sales@advchem.co.uk
Key contact Sales Office: Rob Hart, 01684 273 299 Sales Executive for Havering: Terry Hipsey, 07811 959 330 Finance & Training: Eilish Harman, 01684 273 299
About us
With over 20 years’ experience we have always exceeded our customers’ expectations through consistent delivery of quality, service and value. We always aim to work in partnership with our customers, providing clean and hygienic environments and reducing their long-term costs. Zenith’s Hygiene platinum service package is included with special terms for Havering Borough at no extra charge: • Cleaning and hygiene solutions to drive efficiencies • Product-in-use training • E-Learning portal to support your site with COSHH Compliance • On-site hygiene service audits • Free-on-loan dispensing equipment • Free no minimum order delivery service.
Special terms / discounts for Brokerage members A specially discounted price list has been set up for Havering Borough.
How to purchase from us Call our sales order processing team on: 01707 270 260 Or Email: orders@zhgplc.com Order Online: webstore.zhgplc.com
Complaint escalation process
Key contact
Advantage seek to offer the service and quality of product that generates customer satisfaction. In the event of a complaint of any nature the following process is in place: • Complaint nature, detail, date and origin documented in day book, copied to all senior staff and directors • Resolution sought, documented and actioned with customer, supplier or both. • Follow up in pre-determined time scale • Outcome and implementations to prevent repetition, is discussed at weekly meetings.
Business Development Manager: George Mason, 07879 554 951 george.mason@zhgplc.com
Complaint escalation process Call our customer care team on: 01707 270 260 Or Email: customercare@zhgplc.com
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Counselling Services
Place2Be
You and Me Counselling
Expert training and in-school support of mental health for children and young people.
Together We Can Find Solutions.
About us
You and Me Counselling is a mental health charity that provides therapeutic services for children and young people from five-years-old and their families, to improve their mental and emotional wellbeing and to safeguard them from harm and abuse. Our team of therapists and counsellors are trained and dedicated to provide a high-quality level of therapeutic support to children, young people and their families, and work closely with school staff from beginning to end, to ensure the goal and needs of the school, the children and their families are met. Each session is tailored towards the specific needs of the client, to provide a safe and welcoming environment where they feel able to express themselves and their feelings. You and Me Counselling have a wonderful record of providing counselling in Havering schools since 2011, this says a lot about our provisions. We do not have any restriction concerning how many children and young people you can refer to You and Me Counselling at any time. We are flexible to the school’s requirements, and can meet young people at their school, their home or at our Hornchurch counselling rooms, which have disabled access. As well as one to one counselling, we also offer group therapy, staff training, and parental empowerment classes. Please contact us for more information.
Place2Be is the UK’s leading children’s mental health charity providing in-school support and expert training to improve the emotional wellbeing of pupils, families, teachers and school staff. We provide a range of continuous professional development training for schools that address themes related to children and young people’s emotional wellbeing. These include our two flagship programmes ‘Mental Health Champions School Leader’ and ‘Mental Health Champions - Class Teacher’ which through workshops and personalised consultation sessions develop knowledge and skills which can be applied through the school to improve emotional wellbeing and resilience for students and staff alike. Our school-based service provides a range of mental health support in primary and secondary schools for pupils, families and staff. Our support helps pupils to cope with wideranging and often complex issues including bullying, bereavement, domestic violence, family breakdown, neglect and trauma.
Special terms / discounts for Brokerage members Please get in touch to find out more about our Mental Health Champions programme prices and costs for our school-based services (based on the model commissioned ranging from two – five days per week).
How to purchase from us If you would like to know more about our training or school-based services please get in touch or visit www.place2be.org.uk
Key contact Head of Marketing & Customer Engagement: Victoria Rae, 020 7923 5586 or schools@place2be.org.uk
Complaint escalation process Place2Be has a complaints policy which is published to all staff and is compliant with relevant regulations.
About us
Special terms / discounts for Brokerage members Schools who refer more than 10 pupils in an academic year will receive a 10% discount on our services.
How to purchase from us Please complete the School / Agency Referral Form found at www.youandmecounselling.org.uk and email it to us. We will then be in contact to arrange for an assessment.
Key contacts Primary and secondary schools Development Manager: Bolaji Olagunju, 01708 477663 / 07449 467 223 bolaji.olagunju@youandmecounselling.org.uk Primary and secondary schools Senior Counsellor: Jade Maragaki, 01708 477663 / 07449 467 223 jade.maragakis@youandmecounselling.org.uk
Complaint escalation procedure Registered Charity in England and Wales (1040756) and in Scotland (SCO38649)
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You and Me Counselling have a complaints procedure which can be accessed by our staff at any time and this is adequately regulated.
Suppliers Directory 2018–2019 Educational Supplies (Classroom & Office –Brokerage Paper, Stationery & Equipment)
HBS Education Direct A Good Deal. Easier. On all your educational supplies.
About us
About us KCS is the trusted partner to thousands of customers nationwide. We’re the UK’s leading provider of education and office supplies, and with our everyday low prices coupled with experienced specialists in all areas, trust KCS to make your life easier, every step of the way.
HBS, established in 1973, is a family run company and has grown to become one of the most trusted suppliers of paper and educational supplies throughout London and its Home Counties. We have a 1,500 page Educational Supplies Catalogue containing over 15,000 products at competitive prices. HBS are committed to giving our customers excellent value for money and outstanding customer service and have arranged some special terms for Havering Brokerage Schools.
Brokerage member benefits: • Specialist pricing available on a core range of products • 5% Discount on stock and direct items from our catalogue • Reward Loyalty Scheme available for orders placed online • Free Next Day Delivery on all Stocked products (9 Digit Blue codes – Shown in our catalogue or website).
Did you know?
How to purchase from us
We can supply you with a SIMS disc containing Havering pricing. Call today for your free copy.
There are a number of ways to order through KCS: • Freephone: 0808 2819440 • Email: sales@kcs4education.co.uk Manned 08:30-17:00 Monday to Friday • Web: www.kcs4education.co.uk • Faxed orders: 0800 243732 Start claiming your Reward points today! For help and support in setting up your account online, please contact our Customer services team on 0808 281 9440 or sales@kcs4education.co.uk
Special terms/discounts for Brokerage members • Free next day delivery on orders for stock items placed by 3pm • Very low contract prices have been negotiated on over 600 key products.
How to purchase from HBS There are various ways to place an order with HBS. Freephone: 0800 980 0192 Freefax: 0808 168 0099 Email: sales@hbsgroup.net Order Online: www.hbsgroup.net SIMS disc with Havering pricing: Call for your free copy Address: HBS Education Direct, Unit 3, Noble House, Eaton Road, Hemel Hempstead, Hertfordshire, HP2 7UB HBS’s prompt and efficient own delivery drivers will deliver your order to you on their free next day service.
Key contacts Customer Services: Freephone: 0800 980 0192 Freefax: 0808 168 0099 sales@hbsgroup.net www.hbsgroup.net Office Based Contact: Aimi Tompkins, 0845 383 0021 aimi.tompkins@hbsgroup.net Field Based Contact: Maria Rocker, 07824 089 474 maria.rocker@hbsgroup.net
Complaint escalation process Please contact Kukila Patel in Customer Services on 0845 383 0013 or email kukila.patel@hbsgroup.net Should your query need escalation then this will be handled by Maria or Aimi and finally passed to the Director of Sales and Marketing, Selwyn Doouss.
Special terms / discounts for Brokerage members
Key contacts Brokerage Members Customer Services Freephone: 0808 281 9440 Freefax: 0800 243 732 Email: sales@kcs4education.co.uk Online: www.kcs4education.co.uk Contracting Authority Account Manager Contact Name: Adam Lodge – Key Account Manager Contact Team KCS Advance – Key Account Team Direct Tel: 0808 281 9442 Mobile: 07753 289545 Email: advanceteam@kcs4education.co.uk
Complaint escalation process If things aren’t quite how you’d expect them to be, please get in touch and let us know. Should you wish to make a complaint, please contact us using one of the methods below. • By Email: customerservice@kcs4education.co.uk • By Phone: 0808 2819440 • By Post: Customer Service Team, KCS, Unit 1, New Hythe Lane, Aylesford, Kent, ME20 7FE • Website – Complete the ‘Contact us’ form: www.kcs4education.co.uk Full details of our Customer Complaints process can be found on our website: www.kcs4education.co.uk/customer-complaints
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Educational Supplies (Classroom & Office – Paper, Stationery & Equipment)
About us Specialists in education procurement, ESPO have been helping education establishments save time and money for over 35 years. As one of the country’s largest professional buying organisations we offer a one-stop shop solution. Our comprehensive catalogue contains over 25,000 products at great low prices including: • Stationery • Curriculum resources • Early Years • Facilities management • Office machinery • Furniture Our free-to-access frameworks provide a quick and compliant route to sourcing a wide range of goods and services from quality checked suppliers meaning that you can buy with confidence. Plus, our dedicated team of Account Managers are on hand to offer tailored support and advice.
Special terms / discounts for Brokerage members At ESPO we always look to provide our customers with great low prices every day through our comprehensive products catalogue. Havering Brokerage Subscribers have the added benefit of a specially negotiated pricing agreement allowing for even more great savings to be made.
How to purchase from us Ordering is easy. Simply register for an ESPO account at espo.org and then you can place your orders via the following methods: Online: www.espocatalogue.org Email: c.services@espo.org Phone: 0116 265 7901 Fax: 0116 265 7909 eProcurement: We can link to your existing finance system. For more information, visit https://www.espo.org/catalogue
Key contact Your ESPO Account Manager is: James Nunn, 07900 748436 j.nunn@espo.org
Complaint escalation process Please contact Customer Services on 0116 265 7901 or email c.services@espo.org
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Employee Assistance Programme Brokerage (EAP)Suppliers Directory
2018–2019
CiC
Health Assured
Supporting Organisations
A 24 hour helpline from Health Assured to support you through any of life’s issues or problems. Embrace your wellbeing journey.
About us CiC are experts in the field of employee support and have been providing Employee Assistance Programmes for over 25 years. CIC stands out among today’s providers of employee assistance programmes for its commitment to clinical excellence, personal care and client satisfaction. Our EAP programme includes a 24/7 telephone Adviceline staffed by experienced and qualified counsellors, who can provide immediate support for staff calling with work or personal issues. As part of the EAP we also offer specialist support in the form of advice on financial, legal and family care issues. Our managerial Adviceline also allows managers to seek support for managerial related issues. Using our vast network of counsellors, any clients appropriate for counselling can then be referred to short term therapy at a convenient location. Our online resource Well Online is an additional comprehensive source of support and information on mental health and wellbeing for all employees. As an organisation we are always prepared to tailor our programmes to the needs of our clients.
Special terms / discounts for Brokerage members Havering Brokerage Members are eligible for a large discount on our EAP services. The pricing and discount is explained once initial contact is made and staff headcounts are provided.
About us Health Assured are a leading provider of employee and organisational support solutions that ensure individuals live healthier lives. We provide a variety of services and products which can be tailor made to fit your business or organisation, combined with our vast experience and a proven track record in delivering robust solutions designed to offer value as well as the best possible support to users of our services.
Telephone Assistance Plus • Comprehensive telephone helplines available 24/7, 365 days a year • Six sessions of structured telephone counselling per person, per issues, per policy year • GP Call back and Medical Helpline • Critical Incident Advice (For HR Contacts) • Commercial Legal Advice (For HR Contacts) • Financial support services including formal debt counselling services.
Traditional EAP Plus
Please contact Chloe Campbell at CiC who can provide more details, quote pricing for the service, and answer any questions you may have. The final purchase is then made through the brokerage.
All that is included in our Telephone Assistance Plus product with the additions of: • Six sessions of Face to Face counselling per person per issue including Cognitive Behavioural Therapy (CBT) where required • Active Care - Day One, Stress Intervention • Serious Illness and Accident Support • Employees suffering a serious illness or accident have access to their own Personal Nurse Advisor (PNA).
Key contact
Special terms / discounts for Brokerage schools
Account Manager: Chloe Campbell, 02079 376 224 ccampbell@cic-eap.co.uk
Telephone Assistance Plus • £3.75 per employee per year Traditional EAP Plus at a 38% reduction • £4.95 per employee per year.
How to purchase from us
Complaint escalation process Please send details of complaints to ccampbell@cic-eap.co.uk where Iain will follow the CiC complaints protocol.
How to purchase from us
Prices are available on the HES Portal or contact the Havering Brokerage Team for details.
Key contact
Account Manager: Kate Robinson, 0344 8922 493 / 07976 083 563 kate.robinson@healthassured.co.uk
Complaints Procedure
All complaints are to be submitted in writing where possible to client.services@healthassured.co.uk
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First Aid Training
Green Cross Training Training You Can Trust.
About us Green Cross Training is the UK’s leading independent provider of First Aid training. We train First Aiders for the UK’s biggest brand names and we train more First Aiders than any other independent provider in the UK. As Industry experts in Health and Safety no job is too small, and as market leaders, we can bring any project to scale with quick turnarounds. We are always offering clients added value and our clients are guaranteed to get the best price with our price match policy. Our big-name clients are always putting our standards to the test, and we will always pass.
Special terms / discounts for Brokerage members Title
% Discount per person
% Discount per course
Emergency First Aid at Work
59%
16%
First Aid at Work
45%
22%
First Aid at Work Requalification
38%
7%
Emergency Paediatric First Aid
57%
15%
Paediatric First Aid
21%
11%
CPR & AED
N/A
16%
CPR & AED Annual Refresher
N/A
18%
Anaphylaxis First Aid
N/A
18%
How to purchase from us • Phone or book online onto a course scheduled at any of our venues around the country • Book a course in one of our venues • Book eLearning courses by phoning up.
Key contacts Stewart MacKenzie on 0330 120 0387 or info@greencrosstraining.co.uk stating that you are a Havering Brokerage Member.
Complaint escalation process If a complaint is unable to be resolved informally, please contact our sales service team by email on sales@greencrosstraining.co.uk and we will help to the best of our abilities.
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Occupational Health
Brokerage Suppliers Directory 2018–2019
Medigold Health Keeping people in work, safe and well.
About us Founded in 1998, Medigold Health is one of the leading UK suppliers of occupational health and corporate wellness solutions. We have placed quality at the heart of everything we do, keeping people in work, safe and well. We are responsive to our customers. We understand complex risks and how to solve problems and our robust advice helps to deliver lasting savings. Our services include: • Employee Screening • Absence Management • Employee Well-being • Specialist Services (vaccinations, etc.).
Special terms / discounts for Brokerage members We have a range of packages to suit your needs. Please contact our New Business Team to discuss your requirements.
How to purchase from us To find out more or to speak to someone call us on 0845 127 8888 email: enquiries@medigold-health.com or visit www.medigold-health.com
Key contact New Business Team: 0845 127 8888 Senior Account Manager: Michael Fawcett, 07990 744 638 Michael.fawcett@medigold-health.com
Complaint escalation process
We strive to get it right first time, however we do recognise that sometimes our service may not meet your expectations and we appreciate you providing us with your feedback. Please contact our dedicated Customer Services Team in the first instance. Should your query need escalation then this will be passed to our Customer Care team for further investigation. .
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Online Cashless Payment Systems
ParentPay Ltd
sQuidcard Ltd
Cashless online payments for schools and families.
Digital payment and transaction solutions.
About us
About us
ParentPay is the market leading online payment and communication service for schools and families. We provide online payments, income management and dinner money administration for schools, local authorities and caterers Our school online payment and communication system has: • helped 7,5000 schools save on administration, staff time and reduce costs • enabled over 2 million parents to pay schools quickly and securely • provided families for over 13 years with a safe and secure way to pay for meals, trips, clubs and more.
sQuid is a leading provider of intelligent cashless payment solutions for schools & academies. Regulated by the FCA, sQuid’s flexible, safe and secure online payment system enables you to eliminate cash counting and reconciliation – significantly reducing costs and administration time. With nearly a decade’s worth of experience and unrivalled support for schools and parents, sQuid is the smart choice for cashless payments.
Special terms / discounts for Brokerage members
Special terms / discounts for Brokerage members HES have negotiated a special umbrella agreement with sQuid, whereby the sQuid solution can be offered FOC to all schools using the Borough’s catering facility.
Please email sales@parentopay.com to find out more.
How to purchase from us
How to purchase from us
To find out more or to purchase the sQuid solution, please contact the sQuid Account Manager on the below details, or email education@squidcard.com
Please visit www.parentpay.com or telephone: 02476 994 870
Key contact Sales Director: Nicola Howard nicola.howard@parentpay.com
Complaint escalation process Please contact Nicola Howard, Sales Director by emailing nicola.howard@parentpay.com
Key contact Account Manager: Charlie Magoye Mobile: 0746 915 2075 Office: 0208 339 2111 Email: cmagoye@squidcard.com Client Services Office: 0208 339 2111 Email: clientservices@squidcard.com
Complaint escalation process All complaints should be brought to the attention of the Sales Manager. Details below: Sales Manager: Diane Bjorck, Mobile: 07387 411 278 Office: 0208 339 2111 Email: dbjorck@squidcard.com
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Photocopier (Multi Functional Devices) Brokerage Suppliers Directory
2018–2019
RISO UK Unique print solutions designed for schools.
About us RISO has over 20 years’ experience of working within the education sector and are approved suppliers to the National Association of School Business Management. Our DBS checked consultants understand the financial challenges schools face, and work efficiently and professionally to help deliver the right solution for you. RISO printing solutions bring you incredibly low colour cost per page, efficient and flexible printing to reduce print costs. RISO ComColors use our own innovative FORCEJET™ Inkjet Technology which offers many unique benefits, including: • Incredibly low cost for colour prints/copies • High speed printing/copying • Reduced cartridge spend • Increased efficiency • Exceptional reliability • Reduced carbon footprint.
Special terms / discounts for Brokerage members
Brokerage schools benefit from up to 37.5% reduction on print costs and up to 20% off hardware prices. RISO UK will periodically provide special offers and promotions; these will be offered when applicable by your consultant and be in addition to the discounted rates for Brokerage Customers.
How to purchase from us
Our RISO Education Consultants work with the school to identify needs, analysing print spend, volumes, waste and user behaviour to produce a carefully considered reprographic solution. Once a school decides to proceed with a RISO solution, their local RISO consultant will visit the school to explain and complete the required paperwork with the client and arrange for a convenient delivery and installation date.
Key contacts
Account Manager: Elissa Heapes, Email: eheapes@riso.co.uk Mobile: 07884 664 058 Senior Account Manager: Jenni Dugdale, Email: jdugdale@riso.co.uk Mobile: 07824 142 231
Complaint escalation process
Please contact the Senior Account Manager in the first instance. If unresolved, the National Technical Manager.
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Security Systems Installation & Maintenance
Access & Lock Ltd Specialists in the supply, installation and maintenance of high quality security systems.
About us We provide our clients with top quality and premium security products with value for money, providing for all your security needs. Access & Lock Ltd specialise in the supply, installation and maintenance of the following systems: Intruder Alarms • Access Control • CCTV • Fire Alarms • Locks We have over two decades of specialist experience and expertise in working with the Education, Health & Public Sectors as well as business & commercial buildings. We pride ourselves in offering a trusted service. Focusing on our client’s needs, ensuring safety and insurance policy requirements are met as priority. All Access & Lock Ltd staff are vetted to British Standards, have DBS checks, are highly trained, knowledgeable and dedicated to their job.
Special terms / discounts for Brokerage members We will offer a 10% discount to any school who utilises more than one service. e.g. Access Control Maintenance and Intruder Alarm Maintenance. We would offer a further 2.5% discount to any school adding CCTV maintenance.
How to purchase from us To purchase products, arrange a free quotation or discuss your security needs please email sales@ accesslock.co.uk or call us on 0208 597 1800.
Key contacts Director: Martin Taylor Director: Brian Harvey Operations Co-ordinator: Amy Debenham
Complaint escalation process Complaints can be logged by emailing sales@accesslock.co.uk or calling the office on 0208 597 1800 who will raise a non-conformance which will then be issued to the general manager to investigate and escalate if necessary.
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Sports Equipment Maintenance
Brokerage Suppliers Directory 2018–2019
Sportsafe UK Ltd
Sportsafe UK Ltd
Service, Supply, Installation and Maintenance of Sport and Fitness Equipment.
Your 1st Call –The schools & leisure centre specialist
About us
Sport & Play provide high-quality inspections and maintenance, to maintain the standard and safety of your equipment, plus the ability to supply and install new equipment and refurbishment to existing equipment. We have in-house engineers allowing us to provide you with the support and help you need.
Sportsafe offers supply, installation, inspection and repair of indoor and outdoor sports and fitness equipment to more than 16,000 customers from the Shetland Isles to the South Coast in the UK, including private schools, sports centres, care homes and more than 120 county councils and fire, police and NHS authorities. For existing sports equipment (indoors and outdoors) Sportsafe will inspect each piece of equipment. Within 24 hours of your inspection you will receive a report and a quotation for the recommendations of the engineer who visited your school. Looking for new equipment? Sportsafe can design and install the area to fit your budget and need; indoor sports halls and gymnasiums, from resistance machines, sprung wooden floors and motorised roof-mounted basketball goals to outdoor artificial surfacing, Multi Use Games Areas (MUGAs), outdoor classrooms, climbing towers and trim trails.
Special terms / discounts for Brokerage members We will offer a 10% discount to any school who utilises more than one service.
How to purchase from us Please contact the Sales department by: Phone: 0333 300 0032 (option 2) Email: sales@sportsafeuk.com Fax: 01206 795284 Web: www.sportsafeuk.com or www.outdoorspacesuk.com
Key contacts Sportsafe Sales: Chloe Young, 0333 300 0032 (option 2) cyoung@sportsafeuk.com Sportsafe Service: Bert Bigaignon, 0333 300 0032 (option 1, 4) bbigaignon@sportsafeuk.com Outdoor Spaces: Alistair Wilson, 0333 300 0032 (option 3) awilson@sportsafeuk.com Sports Hall Installations: Adam Barber, 0333 300 0032 (option 1, 5) abarber@sportsafeuk.com
About us
Special terms / discounts for Brokerage members We are pleased to offer discounts of 30% to 70% off our standard inspection prices to Havering Brokerage Subscribers.
How to purchase from us To order a service or product please send us a purchase order to sales@sportplay.co.uk or fax 0845 2991 679. If you require a quotation before placing an order, please contact our sales department on 01323 811526 or email sales@sportplay.co.uk
Key contacts Account manager – Sales Consultant: James Barter, james@sportplay.co.uk Customer Services – Customer Services Team Leader: Wendy Brown, sales@sportplay.co.uk Records & Paperwork – Office Manager: Wendy Brown, wendy@sportplay.co.uk Bookings/Work Dates – Bookings Co-ordinator: Jenna Barnard, jenna@sportplay.co.uk Finance department – Finance Manager: Marion Antonia, accounts@sportplay.co.uk
Complaint escalation process Please put any complaint/s in writing for the attention of the Managing Director to sales@sportplay.co.uk We aim to resolve any complaint by the end of the next business day. If we are not able to do this we will write to you within five working days to either; • Tell you what we have done to resolve the problem, or • Acknowledge your complaint and let you know when you can expect a full response. We will also let you know how to contact the person or team dealing with your case. If our investigations take longer, we will provide a full response within four weeks.
Complaint escalation process Should the above contacts not be able to assist you with your concerns please contact: Operations Director: Paul Neill, pneill@sportsafeuk.com
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Telephone Systems
Dataphone Communications About us Dataphone have supplied Telecom services to schools for over 28 years. We supply 31 schools in Havering, 100 in Essex and over 500 Nationwide. We provide; • Phone system installation and maintenance • Hosted and on-premises solutions • VOIP, SIP, ISDN, and Analogue • Free calls with our fixed price plans • Expert, independent Telecom advice for schools • Call recording • Tannoy to the classrooms • Security from phone-fraud. Comms National Awards Customer Service Finalists 2016. We are one of only two telephone system providers approved by the National Association of School Business Managers (NASBM).
What Havering Schools think of us:“Very efficient, friendly Company. Engineer was really lovely” Upminster Infant School. 8.9.16. “Engineer was really good” Trudy Wakeman Dame Tipping CofE Primary School. 12.7.16. “Very professional all round, any issues dealt within timescale first time, cost comparative without cutting corners – would and have recommended to other schools” Gaynor Griffin, Broadford Primary School
Special terms/discounts for Brokerage members 30% equipment discount on all phone systems
How to purchase from us • Call: 0208 550 8844 for a meeting with one of our school experts • Email: schools@dataphone.co.uk • Site meeting with detailed quote provided on the day and option for on-site system demo.
Key Contacts • Specialist Schools Consultant: Peter Holmes, 0208 498 8721 • Customer Services: Karen Gundlash, 0208 550 8844
Complaint escalation process • Email to customer.service@dataphone.co.uk • Dataphone will respond within 24 hours • Investigation and resolution • Full email response detailing action taken to resolve the problem and prevent recurrence. Dataphone Communications Limited, Solutions House, 56 Peregrine Road, Hainault, IG6 3SZ
20
Virtual Learning Platform
Brokerage Suppliers Directory 2018–2019
New Era – smarter education About us New Era Education have been providing high quality, easy-to-use, customer focused cloud solutions to the education market for over 18 years. With over 1,400 customers, we are market leaders who pride ourselves on delivering educational tools to support millions of teachers, parents and pupils in thousands of schools around the world. Our current suite of products has helped schools achieve some outstanding results by: • Saving teachers up to 11 hours a week on lesson prep, homework and class admin with our learning cloud – DB Primary • Raising attainment by promoting up to 36,000 hours of home learning every year • Saving schools £4,600 every year on their school communications with our school comms app - SchoolPing • Saving an average of 119 hours school administration time by streamlining parent and staff communication with our app. We have been continually recognised for our contribution to the education market and have been finalists at the prestigious Bett Awards, ERA Awards and Education Investor Awards for the past 3 years.
Special terms / discounts for Brokerage members Access our market-leading learning cloud, DB Primary – for just £5 per pupil .
How to purchase from us Visit our website https://www.neweraed.co.uk/havering or contact us directly to find out more.
Key contact Chief Commercial Officer: David Brett, 01273 201 571 or dbrett@neweraed.co.uk
Complaint escalation process All complaints to be emailed to our Customer Service Team, support@neweraed.co.uk If the complaint cannot be rectified at this level then the complaint will be escalated to the Senior Leadership Team, who will respond within 14 days of receiving the complaint.
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Waste Management (General Waste & Recycling)
Veolia Resourcing the world.
About us The UK leader in environmental solutions, Veolia provides a comprehensive range of waste, water and energy management services designed to build the circular economy and preserve scarce raw materials. We’re innovators committed to focusing on carbon reduction by preventing pollution, preserving natural resources, protecting biodiversity, combating climate change and raising environmental awareness. Services we provide: • Commercial Recycling and Waste Collection – including all waste types such as: food, paper, card, plastic, cans and general waste. We also provide document shredding and hazardous waste services • Emergency Response – should you have any chemical incidents we offer a 24/7 service • Energy – we provide the complete Combined Heat & Power (CHP) solution, working together to increase your energy security, whilst reducing your environmental impact and energy costs.
Special terms / discounts for Brokerage members Competitive rates which are fixed for 3 years.
How to purchase from us Call 0345 6060460 or submit your request for services here: https://www.veolia.co.uk/request-quote or by email on marketing@veolia.co.uk
Key contacts Operational – Basildon Service Centre Booking of services/Driver instructions/collection queries/ day to day operations Service Manager: Emma Goldstone, 0203 5674250 / 07920 818012 Business Manager: Adam Lester, 0203 5674250 / 07920 081848 Invoice queries: Service Advisors: Marjory, Kate, Sanjay, Becki, 0203 5676720 Regional Customer Support Co-Ordinator: Rosemary Sharp, 0203 567 6720 / 07730 420706 Customer Support Group email address: uk.veolia.waste-cs.east.mailbox@veolia.com Contract Management Regional Account Manager: Stephen MacQueen, 07825 609247 Regional Sales Manager: Rick Nelis, 07584 640285
Complaint escalation process For any queries that cannot be handled by the local service centre or if an issue needs to be raised as a complaint, in the first instance please contact the local Customer Service Centre. 22
Brokerage Suppliers Directory Waste Management (Confidential Waste)
2018–2019
Cawleys Local Recycling, Global Responsibility
About us Cawleys are a third generation family run waste management company and celebrating 70 years in business. We are working with the Framework to provide confidential destruction services. These are covered by our network of compliant suppliers. Our services range from one off confidential clearances to regular confidential bin collections.
Special terms / discounts for Brokerage members N/A
How to purchase from us Initial contact to Cawleys Key contact, who will require the following information: • Name of school • Full address • Site contact • Current contractor for confidential waste (if applicable) • Current service provision (if applicable). Cawleys will raise a quote for the exact requirement, and will send to school along with Account Application and Direct Debit form. Due to the spending thresholds on accounts, our policy is to set up accounts under £1,000 per annum on direct debit basis. Once HARD COPY is returned, we will open accounts within 48 hours and subsequently set up service provision with school contact.
Key contacts Corporate Development Manager: Tony McPartland, 07827 942606 tony.mcpartland@cawleys.co.uk Main telephone line: 0845 260 2000 quoting Havering Confidential Framework when speaking with our team.
Complaint escalation process All initial complaints to be directed to Customer Service in the first instance followed by Tony McPartland, and then Tony Goodman – Sales & Resource Management Director.
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Brokerage Suppliers Index
Service Type
Point of Contact for Booking or Ordering
Building/Repairs & Electrical Services
HW Wilson Ltd
10
Key Contact: Peter Wiffen 01708 859 730 For enquiries or ordering: As above
Building/Repairs & Electrical Services
Hollmark
11
Key Contacts: Kate Holliman 07227 626 101 For enquiries or ordering: As above
Building/Repairs & Electrical Services
Every Project Counts
11
Key Contact: Bill Mayell or Claire Hone For enquiries or ordering: 01277 652 007 hello@everyprojectcounts.co.uk
Cleaning Contractors
Action Industrial Cleaning Services Ltd
12
Key Contact: Dean Pye 07939 870 895 James Pye 07738 292 204 For enquiries or ordering: As above
Cleaning Supplies
Advantage Chemicals
13
Key Contact: Phil Harman 01684 273 299 sales@advchem.co.uk For enquiries or ordering: As above
Cleaning Supplies
Zenith Hygiene Group PLC
13
Key Contact: George Mason 07879 554 951 For enquiries or ordering: Sales order processing team 01707 270 260
Counselling Services
Place2Be
14
Key Contact: Victoria Rae 0207 923 5586 For enquiries or ordering: As above
Counselling Services
You and Me Counselling
14
Key Contact: Bolagi Olagunju 01708 477663 / 07449 467 223 For enquiries or ordering: As above
Educational Supplies (Paper, Office & Classroom Stationery & Equipment)
HBS
15
Key Contact: Maria Rocker 07824 089 474 For enquiries or ordering: Customer service freephone 0800 980 0192
Educational Supplies (Paper, Office & Classroom Stationery & Equipment)
KCS
15
Key Contact: Adam Lodge 07753 289 545 For enquiries or ordering: Brokerage members customer service freephone 0800 281 9440
Educational Supplies (Paper, Office & Classroom Stationery & Equipment)
ESPO
16
Key Contact: James Nunn 07900 748 436 For enquiries or ordering: 0116 265 7901 c.services@espo.org
16
Key Contact: Chloe Campbell 020 7937 6224 For enquiries or ordering: As above. Purchasing via the HES Portal: www.haveringeducationservices.co.uk
Employee Assistance Programme (EAP)
24
Page Number Company Name in the Brokerage Directory
CIC
Brokerage Suppliers Directory 2018–2019
Web Address
Agreed Terms and Pricing
www.hwwilsonltd.com
All Havering Brokerage Subscribers receive a 5% discount
www.hollmark.co.uk
Special discounted pricing for Havering Brokerage Subscribers
www.everyprojectcounts.co.uk
Havering Brokerage Subscribers will receive a further 5% discount or the equivalent in extra work
www.actioncleaningltduk.co.uk
We have discounted rates per cleaner who is required at your site
www.advchem.co.uk
Special discounted pricing for Havering Brokerage Subscribers
www.zhgplc.com
A specially discounted price list agreed for Havering Brokerage Subscribers
www.place2be.org.uk
Place2Be’s price structure for our school-based service is based on the size of the model commissioned (ranging from two – five days per week)
www.youandmecounselling.org.uk
Schools who refer more than 10 pupils in an academic year will receive a 10% discount on our services
www.hbsgroup.net
Low contract prices negotiated on over 600 key products for Havering Brokerage Subscribers
www.kcs4education.co.uk
5% Discount on stock and direct items from the KCS catalogue for Havering Brokerage Subscribers
www.espo.org
Specially negotiated pricing agreement for Havering Brokerage Subscribers
www.cic-eap.co.uk
Havering Brokerage Subscribers are eligible for a large discount on EAP Services
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Brokerage Suppliers Index (continued)
Service Type
26
Page Number Company Name in the Brokerage Directory
Employee Assistance Programme (EAP)
Health Assured
First Aid Training
Green Cross Training
Point of Contact for Booking or Ordering
17
Key Contact: Kate Robinson 0344 8922 493 / 07976 083 563 For enquiries or ordering: As above Purchasing via the HES Portal: www.haveringeducationservices.co.uk
17
Key Contact: Stewart MacKenzie 0330 120 0105 / 0387 For enquiries or ordering: As above Purchasing via the HES Portal: www.haveringeducationservices.co.uk
Occupational Health
Medigold Health
18
Key Contact: Michael Fawcett 07384 255 454 For enquiries or ordering: As above Purchasing via the HES Portal: www.haveringeducationservices.co.uk
Online Cashless Payment Systems
ParentPay
18
Key Contact: Nicola Howard 02476 994 870 For enquiries or ordering: Please visit nicola.howard@parentpay.com
Online Cashless Payment Systems
sQuid
19
Key Contact: Diane Bjorck 07387 411 278 or 0208 339 2111 For enquiries or ordering: As above
Photocopier (Multi-Functional Devices)
RISO
19
Key contact: Elissa Heapes 07884 664 058 / 07824 142 231 For enquiries or ordering: As above
Security Systems Installation & Maintenance
Access & Lock Ltd
20
Key Contact: Martin Taylor or Brian Harvey For enquiries or ordering: 0208 597 1800 sales@accesslock.co.uk
Sports Equipment Maintenance
Sportsafe UK
21
Key Contact: Chloe Young 0333 300 0032 (option 2) For enquiries or ordering: As above
Sports Equipment Maintenance
Sport & Play
21
Key contact: Julian Westbrook For enquiries and ordering: 01323 811 526 sales@sportsplay.co.uk
Telephone Systems
Dataphone Communications
22
Key Contact: Peter Holmes 0208 498 8721 For enquiries or ordering: 0208 550 8844
Virtual Learning Platform (VLE)
New Era
22
Key Contact: David Brett 01273 201 571 For enquiries or ordering: As above
Waste Management General Waste & Recycling
Veolia
23
Key Contact: Stephen MacQueen 07825 609 247 For enquiries or ordering: 0345 606 460
Waste Management – Confidential Waste
Cawleys
23
Key Contact: Tony McPartland 07827 942 606 For enquiries or ordering: As above
Brokerage Suppliers Directory 2018–2019
Web Address
Agreed Terms and Pricing
www.healthassured.co.uk
Telephone Assistance Plus • £3.75 per employee per year Traditional EAP Plus at a 38% reduction • £4.95 per employee per year
www.greencrosstraining.co.uk
Havering Brokerage Subscribers are eligible for a large discount on training courses
www.medigold-health.com
Specially agreed pricing for Havering Brokerage Subscribers
www.parentpay.com
Please email sales@parentpay.com to find out more
www.squidcard.com
HES have negotiated a special umbrella agreement with sQuid, whereby the sQuid solution can be offered FOC to all schools using the Borough’s catering facility
www.riso.co.uk
Havering Brokerage Schools benefit from up to 37.5% reduction on print costs and up to 20% off hardware prices
www.accesslock.co.uk
10% discount to any school who utilises more than one service, e.g. Access Control Maintenance and Intruder Alarm Maintenance. A further 2.5% discount to any subscriber adding CCTV maintenance
www.sportsafeuk.com
Specific offers and discounts will be offered dependent on the scale of the order
www.sportplay.co.uk
30% to 70% off standard inspection prices for Havering Brokerage Subscribers
www.dataphone.co.uk
30% equipment discount on all phone systems for Havering Brokerage Subscribers
www.neweraed.co.uk
Access New Era’s market-leading learning cloud, DB Primary – for just £5 per pupil
www.veolia.co.uk
Competitive rates which are fixed for 3 years
www.cawleys.co.uk
Specially agreed pricing for Havering Brokerage Subscribers
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Contact us: Telephone: 01708 431 561 Email: support@HES.org.uk Twitter: @HES_orguk
Designed and printed by London Borough of Havering. Job 5317 February 2018.