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Story
Master Builders Victoria (MBV) was established in 1875 by a group of builders intent on raising industry standards. Over this 150-year period, our organisation has grown to become the pre-eminent industry voice, with circa 6,000 members.
We support members with specialist updates and advice across legal, contracts, OHS, policy, people and culture technical building, registration, and employment and industrial relations (EIR) matters, as well as providing industry connections and networking opportunities.
Not only are we a Registered Training Organisation (RTO #3935), but we proudly operate a state-ofthe-art simulated learning centre where we provide industry-leading training with our comprehensive training courses.
We believe our accomplishments are the result of maintaining our ‘members first, all the time, every time’ approach throughout everything we do.
Our purpose
Empowering people to build a better future.
Our vision
Leading a future-ready industry that builds a better world.
Our values
• Members first – all the time, every time
• Brave enough to be different
• Do the right thing, even when no one is watching
• Always find another way
332 Albert Street, East Melbourne, VIC, 3002
Tel: (03) 9411 4555
E-mail: MBassist@mbav.com.au
Web: www.mbav.com.au

EDITOR: Natalie Nicolaou

For all general enquiries, phone MBV on (03) 9411 4555, e-mail MBassist@mbav.com.au, or contact our key services using the details on this page:
Executive Team
CEO: Michaela Lihou
Deputy CEO | Chief Legal Officer |
Company Secretary: Tristan Moseley
Chief of Public Affairs: Corrie Williams
Directors
Director Master Builders
Training Institute: Anh Tran
Director Advisory: Sam Smith
Financial Controller: Simon Thrasis
Director Policy & Industry
Collaboration: Caroline Speed
President: Steven Peluso
Deputy President: Stuart Allen
Housing Chair: Alan Grollo
Specialist Contractor Chair: Mark Welsh
General Contracting Chair: Dale Kennedy
Regional Chair: Belinda Egan
MM&S Chair: Mark Phillips
Housing Sub Contractor Chair: Glenn Jones
General Board Member: Geoff Purcell
Regional
Stuart Allen, Gareth King, Mark Little, Ross O'Neill, Belinda Egan & Steven Hedger
MM&S
Mark Phillips, Luke Hurley, Lawrence Pigot, Brenton Russo
Housing
Steven Peluso, Will Ireland, Alan Grollo, Steven Grayden, Angela Perry & Daniel Kingsley
General Contracting
Geoff Purcell, Bernie Nolan, Shayne Young, Richard Hansen, Dale Kennedy, David Waters & John Lehmann
Specialist Contractor
Mark Welsh, Angela Stevenson, Carl Calabro, Mark McEvoy, Gregory Cole, Joshua Humphreys & Hugh Lockie
Housing Sub Contractor
Shane Gardner, Howard F Hunter, Raymond French & Glenn Jones
Melbourne
332 Albert Street, East Melbourne, VIC, 3002
GPO Box 544
Melbourne, VIC, 3001
Phone: (03) 9411 4555
E-mail: mbassist@mbav.com.au
South Melbourne
MBV Leadership Simulation Centre 49 Brady Street
South Melbourne, VIC, 3205
E-mail: trainingenquiries@mbav.com.au
35 Hovell Street
Wodonga, VIC, 3690 PO Box 700
Wodonga, VIC, 3690
Phone: (03) 9411 8070
E-mail: mbassist@mbav.com.au

Dear members,
As we bring this landmark year to a close, it’s impossible not to reflect on the extraordinary journey we’ve shared throughout Master Builders Victoria’s 150th anniversary year. Together, we’ve celebrated a legacy built on craftsmanship, advocacy, and community - 150 years of members shaping Victoria’s skyline and strengthening the communities we call home.
Our 2025 Excellence in Housing Awards in October was a fitting reminder of the exceptional skill and creativity that define our industry. The projects and people recognised this year embody the very best of residential building in Victoria, from innovative design and energy efficiency to quality and integrity in construction. Congratulations to all our winners and finalists who continue to raise the bar for excellence and inspire others to follow.
Just a few weeks later, in November, we gathered again for one of the most special events in our organisation’s history - our 150th Anniversary Celebration. It was a moment to pause, reflect, and celebrate the stories, the people and partnerships that have carried us through a century and a half of growth and transformation. Seeing generations of members come together to honour our shared story was deeply moving and a powerful reminder of what makes this community so unique: our enduring commitment to each other and to the future of building in Victoria.
Looking back across 2025, it’s clear that this milestone year has been defined not just by celebration but by progress. We’ve maintained a strong
and solutions-focused advocacy agenda, working on behalf of our members alongside government and regulators to champion practical, evidence-based reforms. As we head into 2026, we’ll continue to press for balanced outcomes that strengthen consumer trust, reduce unnecessary burdens, and support a resilient and sustainable industry.
Our focus on housing affordability and supply has remained at the forefront, with MBV’s 2025–26 State Budget Submission outlining tangible pathways to improve access to housing, strengthen training pipelines, and foster innovation across the sector. We also began consultation on our next organisational strategy: an important process that will shape how MBV supports its members into the next decade and beyond.
This year also saw incredible energy and engagement across our member network. From the State Apprentice of the Year Awards and Industry Breakfast Series to regional events and committee forums, we’ve witnessed firsthand the passion, leadership, and collaboration that underpin our association. Each event, each conversation, has reinforced that our greatest strength lies in the collective expertise and unity of our members.
As we close our 150th year, we can take pride in a legacy that not only stands the test of time but also continues to evolve with purpose. Our next chapter will be defined by how we embrace innovation, strengthen our advocacy, and empower our members to meet the challenges ahead. The industry is evolving, but our mission remains constant: to support those who build Victoria.

Thank you for being part of this historic year, and for everything you do to make our industry stronger, fairer, and more future-focused. Together, we have honoured the past, celebrated the present, and set a confident course for what comes next.
Warm regards,
Michaela Lihou CEO, Master
Builders Victoria


Dear members,
As 2025 draws to a close, we conclude a historic chapter for Master Builders Victoria. This year has marked our 150th anniversary, a remarkable milestone that celebrates the people, partnerships, and purpose that have defined our association since 1875. To have served as your President during this landmark year, and over the past three years, has been an extraordinary honour.
Throughout this time, I have been continually inspired by the dedication, craftsmanship, and resilience that define our industry. Whether in regional towns or major cities, on residential builds or complex infrastructure projects, our members’ pride in their work remains the foundation of Victoria’s built environment, just as it has been for 150 years.
The past few months have given us much to celebrate and even more to be proud of. From the 150th Anniversary Celebration in November
to the 2025 Excellence in Housing Awards, we have seen our members recognised for the craftsmanship, innovation, and integrity that define our profession. These events were more than occasions of ceremony; they were a reflection of who we are as an industry - skilled, resilient, and deeply proud of the work we do. Each home built, each project completed, and each achievement recognised tells the story of a community that continues to build Victoria with care and excellence.
At the time of writing, MBV’s elections are underway, and by the time this issue reaches you, the results are likely to be known. To all who stood for election and to all who participated in the process, thank you. Your involvement ensures MBV remains strong, representative, and focused on the future. I also extend my sincere appreciation to our outgoing Board and Electoral Council for their leadership, to our wider membership for your engagement, and to the MBV team for your dedication and support.
Together, you represent the strength and spirit of this association.
To the incoming Board and the Electoral Council, I wish you every success as you guide the next chapter of our association. Your leadership will shape the priorities, advocacy, and culture that carry MBV forward.
On a personal note, I would like to thank my wife and family for their support throughout my time as President. Their patience, encouragement, and understanding have made it possible for me to serve our members with focus and dedication, and I am deeply grateful for that.
Looking back, I am proud of what we have achieved together - strengthening advocacy, supporting apprentices and small businesses, and uniting our industry around shared purpose and values. Most of all, I am proud to have represented a membership that continues to set the standard for excellence in Victoria and beyond.
Thank you for the privilege of serving as your President. Representing you in this landmark year has been an honour I will always cherish, and I leave confident that Master Builders Victoria’s next chapter will be every bit as strong as its first 150 years.
Warm regards,
Geoff Purcell
Immediate Past President, Master Builders Victoria



It was a night of bold ideas, meticulous craftsmanship and industry pride as a record-breaking crowd of 1,000 guests gathered at the Palladium at Crown Melbourne for the 2025 Master Builders Victoria Excellence in Housing Awards. This year’s winners reflect not only ingenuity in building, but also the personal ambition, resilience and vision shaping the future of residential construction across the state.
As Master Builders Victoria marks its 150th anniversary, this year’s awards carried added resonance. CEO Michaela Lihou emphasised the importance of honouring industry leaders who set new standards for what can be achieved.
“Our winners and special commendations exemplify what it means to set new benchmarks in residential construction,” she said.
“These achievements are a tribute to the passion, resilience and talents that make our industry so strong.”
President Geoff Purcell echoed the sentiment, highlighting that behind every outstanding project is a dedicated team of professionals who plan meticulously, communicate clearly and execute with precision.
“What we’ve witnessed tonight is the well-earned celebration of the remarkable achievements and high standards that define our industry,” he said.
The headline accolade—2025 Residential Master Builder of the Year—went to Port Melbourne–based Seidler Group, founded by Chris and Joanne Seidler. The award recognised an extraordinary Middle Park residence already being hailed as a triumph of ambition, innovation and architectural artistry; urban luxury elevated.
Described by judges as “a statement of ambition, innovation and the art of living at the highest level,” the home’s striking urban beach-house design captures uninterrupted, 360-degree views across Port Phillip Bay and the Melbourne skyline. Its sculptural form and uncompromising attention to detail set a new benchmark in Australian luxury living, redefining how contemporary coastal architecture can look and feel.




In regional Victoria, a very different yet equally impressive A-frame mastery claimed the title of 2025 Regional Residential Builder of the Year. Allchin Builders of Warragul were honoured for their sophisticated extension and renovation of a four-bedroom, fourstorey A-frame home in Inverloch.
The reimagined residence unfolds across four levels, where soaring A-frame ceilings meet custom cabinetry, sloping glass walls frame ocean views, and a sweeping spiral staircase connects each tier. An internal lift, designer lighting and a curated palette of natural textures complete the elevated design.
The judges praised the project’s “commitment to style, functionality and high-quality craftsmanship,” noting that every detail had been considered and refined to enhance the home’s character.




Beyond the construction showpieces, the awards also honoured the human narrative behind great building. A Journey of Grit and Growth, Sam Rowe of Figure 3 Constructions was named 2025 Residential Young Builder of the Year, a recognition that celebrates not only his technical skill but his remarkable perseverance.
Rowe navigated significant health challenges while balancing an AFL career to complete his carpentry apprenticeship, later transforming that determination into a thriving construction business. Guided by the motto “Trust is Earnt,” he won unanimous praise from judges who commended his commitment to quality, clients and continuous improvement.


Congratulations to all winners, special commendation receivers and nominees. In a milestone year for Master Builders Victoria, these honourees are not just building homes—they are shaping the future of Australian residential Construction.










2025 MBV Best Display Home Under $350,000 award winner Metricon, represented by Design Manager, May Pok

2025 MBV Best Display Home $500,000-$750,000 award winner Long Island Homes, represented by CEO, Craig Delaney

2025 MBV Best Custom Home Under $400,000 award winner L.V.D GROUP Pty Ltd, represented by General Manager, Elton Wen

2025 MBV Best Custom Home
$500,000-$600,000 award winner Thomas Luca Builders, represented by Director, Thomas Agosta



2025 MBV Best Display Home $750,000 – $1M award winner Sherridon Homes, represented by Metro Sales Manager, Darren Brennan

2025 MBV Best Custom Home $600,000-$800,000 award winner Superior Living Homes, represented by Construction Manager, Trevor Miller

















One hundred and fifty years is a long time, but legacy was never measured in years. It was measured in what still stood, and what still held.
Among Australia’s most influential industry bodies, Master Builders Victoria (MBV) has long stood as a proud guardian of that legacy. Founded in 1875, in an era of transformation and ambition, MBV was born to support and strengthen Victoria’s building and construction industry, a mission that endured steadfastly through generations and continued to lead a future-ready industry toward a better, more sustainable world.
On Friday 14 November 2025, the Victorian building community came together beneath the grand arches of the Victoria Pavilion at Melbourne Showgrounds to mark this extraordinary milestone, 150 years of craftsmanship, community, and progress.
The celebration opened with pre-dinner drinks and a three-course dinner, where guests were invited to journey through the organisation’s remarkable history. On arrival, guests were interviewed on the red carpet by Channel 10’s Jayde Cotic, who captured their fondest MBV memories and reflections on what had made them proud members throughout the years.
Stories of mentorship, innovation, and enduring camaraderie echoed through every conversation, painting a heartfelt portrait of a community built on shared purpose and passion.
Australian broadcasting icon Peter Hitchener OAM then guided the evening with his trademark warmth and wit, weaving together stories, tributes, and memories that reflected the spirit

of an industry and an institution built to last.
MBV CEO Michaela Lihou began the evening with a heartfelt welcome, reminding guests that the night was not only a tribute to the past but also a call to the future, to face new challenges with the same resolve that had defined MBV since its earliest days.




Former MBV CEO Brian Welch delivered the keynote address, reflecting on the organisation’s evolution through decades of change, while MBV President Geoff Purcell offered words of gratitude to the members, partners, and industry leaders who had carried MBV’s mission forward.
A highlight of the evening was the official launch of the commemorative coffee table book, Celebrating Excellence – 150 Years of MBV, a beautifully curated reflection on the organisation’s achievements and enduring impact.





Guests were also moved by a special Life Members and Past Presidents’ Acknowledgement, led by a distinguished panel including Nick Wootten, Don Ravida, Mark Little, Melanie Fasham, and David Newnham, all of whom shared in the honour of having shaped MBV’s proud legacy.



Presentations and archival videos offered nostalgic glimpses into the organisation’s early years, capturing the essence of builders, craftspeople, and leaders who helped raise both skylines and standards across Victoria. Exclusive interviews with past presidents, life members, and long-standing members wove together a living history, a collective memoir of resilience, innovation, and unity.

As the evening drew on, the music of The Bamboos filled the Pavilion, lifting spirits and bringing the celebration to life, a fitting soundtrack for a story still being built.
For 150 years, Master Builders Victoria had built more than structures; it had built a community, a culture, and a commitment to excellence. And though the night was steeped in nostalgia, its message was clear: the legacy continued, strong, enduring, and ever looking forward.




The legacy continued, strong, enduring, and ever looking forward.
Just before the celebrations began, Channel 10’s Jayde Cotic caught up with MBV CEO Michaela Lihou for a quick chat about MBV’s legacy, its people, and the future of the industry. With guests gathering and the night about to unfold, their conversation set the perfect tone for the milestone ahead.
Jayde: Michaela, 150 years is a massive milestone. When you look back at that history, what does it feel like to be leading MBV right now?
Michaela: It honestly feels like stepping into a story that started long before us and knowing you’re helping carry it forward. There’s pride, there’s gratitude, and there’s this spark that keeps you pushing for the future.
Jayde: Tonight, so many members talked about what MBV has meant to them. From your perspective, what makes this community so special?
Michaela: It’s the spirit. Builders are practical, but they’re also deeply connected. They’ve built together, learned together, and backed each
other for generations. That quiet respect between them is what holds this community strong.
Jayde: Being close to so many MBV events over the years, I’ve seen how much MBV champions apprentices. What role do you play in supporting them?
Michaela: We’re really proud of the platform we give them. Through our Apprentice of the Year Awards, we connect them with employers, mentors, and knowledge sharing. We shine a light on their talent, access to resources that reinforce their skills, and help open doors. Watching them find their place in the industry is incredibly rewarding.
Jayde: And those awards don’t stop there. You also run the Excellence in Construction Awards and Excellence in Housing Awards. Why are these such highlights?
Michaela: Because they bring everyone together. Builders and apprentices from regional Victoria and metro Melbourne all in one room, celebrating the best in the state. Every year is wonderful.
A big Thank You to our Valued Event Sponsors:

You see this spirit so clearly at our Excellence in Building and Construction Awards. Competitors by trade, yet united on the night. Every applause is a nod of respect, a shared pride in building Victoria, together.
Jayde: With such a big milestone tonight, what do you hope people take away?
Michaela: I hope they feel proud of what they’ve built and hopeful for what’s ahead. If the next 150 years carry the same heart and grit as the last, our future is in very good hands.










Relive your favourite moments from the night through our event gallery
ARTICLE AUTHOR
MBV
Communications Specialist Nadisha Wick

Celebrate 150 years of Master Builders Victoria with this beautifully crafted commemorative co ee table book — a journey through the people, projects and pivotal moments that helped shape Victoria’s building and construction industry. You built the pages, chapter by chapter. Now take home a piece of history and display it with pride.

Scan the QR code to purchase your copy today!




In 2024, Australians lost more than $2 billion to scams* – a drop from the previous year but still far too high. Nearly half of those losses came from investment scams, including superannuation.
At Cbus Super, your security is our priority. Whether you’re a current member or thinking about joining us, here are six practical tips from our Cyber Security Team to help protect your savings and personal information.
1 Keep your personal information private
Avoid sharing personal details by email or SMS unless you’re certain of who is receiving them. Only provide identification documents if you’re confident the request is genuine. Secure your physical mail, shred sensitive documents, and never log into your super account using public or unsecured Wi-Fi.
2 Keep your account details up to date
Make sure your phone number, postal and email address are correct so we can reach you with important security alerts.
3 Be smart with your devices
Use strong, unique passwords that you update regularly, enable FaceID or Touch ID if it’s available, and install antivirus software. Software updates often include important security fixes so keep your devices updated. Clear your browser history and cookies often as this protects your privacy, especially when using shared devices.
4 Check your financial adviser is qualified to act in your best interests
Check the Financial advisers register at moneysmart.gov.au to see if they’re authorised to give advice on investments, super and insurance.
5 Review your statements regularly
Look for unusual transactions and read your credit report to ensure your identity is not misused If you suspect fraud, freeze your bank cards and online banking immediately. Contact us and we can guide you on how to protect your super.
6 If you spot a scam, always report it
By reporting scams, you’re adding to the intelligence bank used by government and other organisations. It’s a big part of keeping all Australians safe. You can report scams to us or directly to Scamwatch, Australian Cyber Security Centre, and IDCARE if identity theft is suspected.
Keep your super safe
Explore our scams hubs for more security tips, how to spot scams and protect yourself
If you’re worried about the safety of your super, call us immediately
1300 361 784
*Targeting scams: report of the National Anti-Scam Centre on scams data and activity 2024, ScamWatch, scamwatch.gov.au/research-and-resources/ targeting-scams-report/targeting-scams-report-of-the-national-anti-scamcentre-on-scams-data-and-activity-2024
This information is about Cbus Super. It doesn’t account for your specific needs. Please consider your financial position, objectives and requirements before making financial decisions. Read the Employer Handbook, relevant Product Disclosure Statement (PDS) and Target Market Determination to decide if Cbus Super is right for you. Call 1300 361 784 or visit cbussuper.com.au
As 2025 draws to a close, Victoria’s building and construction industry has seen one of its most active periods of policy change in recent years. Over the past three months alone, we have witnessed major legislative reforms, regulatory reviews, and planning updates that will shape how our sector operates in 2026 and beyond.
A key highlight of this quarter was the introduction of the Planning Amendment (Better Decisions Made Faster) Bill 2025.
This Bill represents the most significant reform to the Planning and Environment Act 1987 in decades, aiming to modernise Victoria’s planning system through a new three-stream permit process, reduced third-party appeals, and faster amendment pathways.
MBV was invited to confidentially review the Bill prior to its introduction, allowing us to provide early feedback and shape the conversation on behalf of members.
While we support the Bill’s intent to cut approval delays and reduce holding costs, MBV continues to advocate for clear criteria, enforceable timeframes, and transparent reporting to ensure the changes deliver real outcomes for builders and developers.
The rollout of the Building Legislation Amendment (Buyer Protections) Act 2025 has been another major focus. MBV has hosted multiple roundtables and forums to ensure members’ voices are directly heard by decision-makers.
This included a member roundtable with Building Commissioner Anna Cronin and senior representatives from the Building and Plumbing Commission (BPC), including Chief Insurance Officer Efy Karagiannis, Acting Chief Resolution Officer Alex Sutton, Executive Director of Stakeholder and Engagement Leo Gifford, and Head of Legislative Reform Pat O’Neill.

Discussions centred on the implementation of the Statutory Insurance Scheme, Minimum Financial Requirements (MFR), the new consumer complaints process, Rectification Orders, and the growing issue of unregistered operators. MBV also held a member forum with the Minister for Building, Hon. Harriet Shing and the Executive Director of Building Policy and Reform, Megan Peacock, providing members an opportunity to ask direct questions about the reforms.
While we support greater transparency and consumer protection, MBV has raised concerns that the current MFR framework could have unintended consequences for small builders, limiting eligibility and increasing compliance costs. We continue to call for a tiered, proportionate approach that recognises business diversity and avoids pricing capable builders out of the market.
MBV was also invited to confidentially review the Building Legislation Amendment (Fairer Payments on Jobsites and Other Matters) Bill 2025 — also known as the Security of Payments Bill — before it was tabled in Parliament.
We subsequently provided informal submissions to both the Government and Opposition, highlighting industry concerns about implementation and the risk of increased administrative burden. Similarly, MBV provided direct feedback to the Department of Transport and Planning (DTP) on the Planning Amendment (Better Decisions Made Faster) Bill, ensuring the builder’s perspective was represented early in the drafting process.
The conclusion of the Building 4.0 CRC Project #80 – “Why are insolvencies so high in the construction industry and what can be done about it?” provided critical insights into the financial pressures facing builders.
MBV has shared this research with the Australian Restructuring Insolvency & Turnaround Association (ARITA) and the Law Council of Australia, sparking discussions on how Small Business Restructures (SBRs) and insurance frameworks interact in Victoria.

Throughout the quarter, MBV has also engaged with:
The Department of Treasury and Finance (DTF) to provide feedback on the Culture Standard.
The Building Industry Consultative Council (BICC) working group on trade registration, licensing, and Automatic Mutual Recognition, with a focus on waterproofing and formwork.
These discussions continue to ensure that MBV is representing members’ practical realities in every policy forum — from registration and licensing to workforce development and business sustainability.
As this is our final magazine edition for 2025, MBV would like to thank all members, partners, and stakeholders who have shared their insights, experiences, and feedback throughout the year.
Your contributions have shaped our advocacy and ensured that the voice of Victorian builders continues to be heard where it matters most.
We look forward to continuing that collaboration in 2026. MBV will continue working with government and regulators to ensure that reforms are practical, proportionate, and aligned with real industry conditions.
As Victoria navigates this fast-changing policy environment, MBV remains focused on representing members’ interests — championing a building and construction industry that is sustainable, fair, and future-ready.
4,295
2,888 Detached Houses
1,407 Multi-unit

With another strong quarter of vacant land activity behind us in September, it’s worth taking a closer look at how far the Melbourne land market has come since the end of 2024, as we dig into some of the details of the September quarter results.
At the end of 2024, Melbourne, typically the largest vacant land market in the country, was well into its third year in the doldrums, with very low sales volumes, no real movement in price and high levels of rebates and incentives. It was still working its way through the pull-forward of demand from the Homebuilder stimulus, and new house and land was struggling to stack up against an established market that had moved into negative annual price growth by August 2024.
The first rate cut in February saw established house and land markets start to move immediately. Sales volumes in the month of March were the highest in two and a half years, and quarterly sales were up 12 percent on December 2024 levels.
A second rate cut in May (and the expectation of up to three more) saw sales jump to over 1,000 in the
month of May, a level not seen since June 2022. Some easing in June and July fed into another 1,000 plus sales month in August. The last cut in August meant that sales in the six months to September were sustained at a level nearly 50 percent above what had been achieved over the prior three years.
Melbourne land sales were up 1.2 percent in the September quarter, building on the 40 percent increase seen in the June 2025 quarter. They are now running above 9,000 per annum and on track to exceed 10,000 by the end of 2025. Still a fair way off the longterm average of 16,000 but positioned well for a significant jump in 2026.
The median headline vacant land price was up 2.1 percent in the September quarter, to be flat on the year at $407,000. While there hasn’t been much movement in headline prices, incentives and rebates have been falling and are expected to be largely done by 2026. Given the strong rise in volumes over the last six months and the strong outlook for 2026, we expect headline price growth to recommence for the first time in nearly three years in the new year.
Melbourne’s land market is moving into the final quarter of 2025 and 2026 with clear momentum in sales growth and some strong underlying indications of price growth. Even if the market delivers just one more rate cut in the easing cycle, the quickly improving economic position (and outlook) of households and consumers combined with an acute housing undersupply, improved relative affordability of the Melbourne land market, as well as expanded First Home Buyer incentives, means 2026 is looking like a strong year for Melbourne’s greenfield land market.
Scan here for more information regarding Melbourne’s land market

We expertly transform architectural visions into reality, crafting extraordinary homes and commercial properties of unparalleled distinction.












that each year. From a Lean perspective,

In construction, waste can appear in eight forms during design, procurement, or on site. Recognising and eliminating these wastes is the first step to improving productivity. For easy memory, the first letter of each waste spells DOWNTIME - a simple way to remember the eight forms of muda (waste).
1
Rework and errors are among the biggest sources of waste. Defective drawings, measurements, or workmanship cause costly delays and frustration.
Producing work or ordering materials too early or in excess creates clutter and confusion. Conversely, under-production can stall progress and idle resources.
The waste of waiting occurs when work-in-progress or people are waiting on the next step in production. Waiting is an extremely common type of waste that can occur in many different ways across design and construction projects.
Not utilizing talent occurs when a team loses time, ideas, skills, improvements and learning opportunities by not engaging or listening to employees.

Unnecessary transportation waste includes creating inefficient transport, moving raw materials, parts, equipment, or information into or out of storage or between processes. Poor logistics in material transportation can even lead to defects as materials that are moved constantly are at greater risk of being damaged.
Excess stock takes up space, ties up cash, and increases handling time. In general, excess inventory can lead to unnecessary transportation as workers are forced to find space for materials that are not yet needed. It can also lead to unnecessary motion if workers are taking time to search for material, tools, information, etc.
Unnecessary or excessive motion can be described as unnecessary movement by people or movement that does not add value. More specifically, unnecessary motion often occurs on job sites when workers are constantly shuttling back and forth across the room to grab materials situated away from their workstation.
Over processing is the act of taking unnecessary steps in a process. One of the most common examples of over processing takes place during traditional Request for Information (RFI) processes, in which information is passed through several people before a question finally gets answered.


So how do we find and fix these wastes? One of the most effective Lean methodologies is the Gemba walk, a structured site walk where managers and teams observe actual work being done. Gemba means “the real place” in Japanese, i.e. the shop floor, the site, the production line. A Gemba walk helps leaders see problems firsthand rather than from behind a desk.
Take a printout of the “Eight Wastes” checklist and walk your site. When you spot examples of muda (waste), take photos, then review them with your team to uncover root causes and discuss solutions. The process builds awareness and encourages continuous improvement from everyone on site.

LCANZ is the preeminent organisation promoting and supporting higher levels of sustainable performance in the Australian and New Zealand construction sector. Applying Lean construction principles offers a way to enhance project success and increase the likelihood that projects will be more collaborative, have less wasted effort and deliver appreciable customer value.
Scan here if you want to know more about lean construction and its tools and practices
ARTICLE AUTHOR
Senior Lecturer in Construction Management, University of Melbourne, and Vic Council Member of Lean Construction ANZ: Dr Gao Shang

It’s a time of significant change for our industry as it undergoes reform, including the release of the 2025 edition of the National Construction Code (NCC), and the new powers the Building and Plumbing Commission (BPC) will adopt next year.
It’s critical builders understand what they need to do to ensure the work they’re carrying out and overseeing is compliant. To assist builders the Office of the State Building Surveyor (OSBS), led by State Building Surveyor Steve Baxas, educates Victorian practitioners, providing technical advice and guidance, publishing technical materials and facilitating training and development.
We are always monitoring trends and the performance of the sector, while providing advice to Government, advocating for industry and improving consumer outcomes.
In October, I joined the OSBS as the Head of Building to assist Steve deliver on his statutory functions. I have more than 35 years of industry experience as a building surveyor, having held senior building surveyor roles with BSGM Consulting Building Surveyors and the Hendry Group, managing and leading teams of building surveyors.
I’ve also helped develop and refine parts of the Building Code of Australia whilst at the Australian Building Codes Board (ABCB) and acted as an industry arbitrator on the Building Appeals Board (BAB). I’ve sat on both sides of the fence and understand what practitioners need to know to help them comply.

In addition to my appointment, our team has undergone a wider restructure, which includes the four new OSBS Heads:
• Head of Building: Paul Bailey
• Head of Plumbing: Paul Galvin
• Head of Technical Strategy: Matthew Waters
• Head of Enabling: William Babington
With vast experience across all our teams, we are a source of truth for industry, there to support practitioners to improve compliance.
The year ahead will be a busy one, as we look to further enhance our services and our suite of practitioner education resources.
Soon, the popular Practitioner Education Series will return. These webinars educate practitioners on requirements that affect their work through technical guidance produced by our experienced technical team. To make them more accessible and to better engage with practitioners, they’re going to be pre-recorded and will undergo a facelift.
We are revamping our Practice Notes and industry guidance and are exploring areas where binding determinations may be more appropriate.
In December, we launch our new OSBS newsletter that will provide updates from the OSBS and up-to-date information about legislative changes, education opportunities, guidance material and much more.
We have increased the hours of the technical support hotlines for both building and plumbing practitioners, which has resulted in reduced wait times. We now also offer a call back option that retains a caller’s place in the queue.
We will continue to engage closely with industry, and in the year ahead you will see more representatives from our office out in industry, whether it be hosting a stall at industry expos or speaking at Master Builders events.
I encourage you all to stay engaged with BPC and OSBS communications now and into 2026.

ARTICLE AUTHOR
BPC Head of Building, Office of the State Building Surveyor: Paul Bailey

As the silly season quickly approaches, thoughts turn to the long-awaited break over the Christmas and New Year’s period. Around this time, we hear of more incidents than at any other time of the year. No one wants to spend their time recovering from an injury sustained on a construction site just before the Christmas and New Year’s break, when their plan is to spend some time relaxing with family and friends.
It is important to look after yourself, your crew and your subcontractors at this time of the year to prevent incidents and injuries. For many businesses, the approaching end of year can be a frantic time to attempt to deliver projects, or to try and meet unrealistic timelines. This mad rush can mean that safety is not at the forefront of everyone’s mind.
Fatigue, unrealistic timelines and plenty of distractions lead to poor decisions and entirely preventable incidents occurring.
Here are a few suggestions on keeping safe during this time of year:
• Don’t rush jobs just to keep clients and contractors happy.
• Don’t do things that you otherwise wouldn’t do just to get the job done - this is usually when incidents occur.
• Stay focused. Thoughts of what you’re going to be doing during your time off can take your concentration away from the task at hand, this can result in accidents.
• Share this safety message with others. Talk to it at your next toolbox talk, or call out any unsafe practices you see.
For most building and construction workers, the holiday period is about two to three weeks long; it will most likely not make a big difference to the outcome of the project.
Don’t forget, most of your suppliers will be working on reduced schedules and skeletal staff as well, so getting material to your project during this time may be more difficult than it would normally.
This is the time of year where we all get to unwind, take a break from work and spend time with family and friends. The last thing needed is to be recovering from an injury that could have been prevented. Take a little more time to assess and complete the task safely and go into the holiday break ready to enjoy it, rather than spending time sitting around recovering and attending medical appointments.
Have a safe and happy break, and as always, our OHS team is here to help.
If you would like to discuss site safety, reach out to the MBV OHS Team on (03) 9411 4555 or scan here to email us.
ARTICLE AUTHOR
MBV OHS Advisor: Rod Armstrong


Building Ministers have confirmed that the NCC 2025 will be published by 1 February 2026, with jurisdictions able to adopt it from 1 May 2026.
Importantly, there will be no further changes to the residential provisions of the NCC until 2029, except for essential updates relating to quality and safety.
Key reforms expected include:
• Enhanced water ingress prevention for commercial and apartment buildings.
• Stronger fire safety provisions for carparks in commercial and apartment buildings.
• Commercial energy efficiency upgrades, including improved performance standards and mandatory on-site solar PV systems.
• Improved condensation mitigation measures.
In most cases, a building permit is required for all building work, unless an exemption applies under the Building Regulations 2018.
• Schedule 3 of the Regulations lists building types and works exempt from permits and occupancy permits.
• If in doubt, consult a municipal or private building surveyor for a written opinion.
• For guidance, visit the Building and Plumbing Commission website and review Practice Note BP 01, which explains permit requirements and exemptions.
No. You must not commence building work without a valid permit.
However, you may carry out minor preparatory works, such as:
• Vegetation removal
• Cleaning the site
• Installing safety fencing to prevent unauthorised entry
Starting building work without a valid building permit is a serious offence and can result in significant penalties.
Master Builders Victoria will provide members with a more comprehensive overview of the NCC 2025 changes when the Australian Building Codes Board (ABCB) publish them next year.
The National Construction Code (NCC) consists of:
• Volume 1 & 2 – Building Code of Australia (BCA)
• Volume 3 – Plumbing Code of Australia (PCA)
The NCC sets primary technical requirements but often refers to Australian Standards for detailed specifications.
When your building surveyor issues a permit, they will note the applicable BCA version. From there:
1 Identify the relevant BCA version.
2 Check the referenced Australian Standards for that version.
3 If unsure, consult your building surveyor.
Scan here to view Practice Note BP 01
Visit our Technical Building Advice page for more info
If you have any queries related to this article or require support on other technical matters. MBV members are welcome to contact the MBV Technical and Building Regulations Team on (03) 9411 4555 or scan here to email us.
The information contained within this article is general in nature. It is not intended to substitute professional advice and should not be relied upon as such. Members are encouraged to seek personalised advice where appropriate.


Starting from humble beginnings in the domestic sector, Noordenne Constructions has evolved into a well-respected commercial construction company, focusing on property development. Founded by Brian van Noordenne, with his wife Jennie van Noordenne by his side, the company has built its reputation not just on the quality of its projects, but on its commitment to nurturing talent and supporting apprenticeships.
Brian’s journey into construction began early. His father was a builder, and Brian was on-site from a young age, however despite this he did not see himself following in his father’s footsteps. It wasn’t until Brian discovered a passion for woodwork in high school, that
he considered pursuing a carpentry apprenticeship and eventually began working with his father.
By the time he was a third-year apprentice, Brian was managing projects solo, laying the foundation for what would become Noordenne Constructions.
Since its establishment, the business has evolved significantly. Initially focused on residential builds, Noordenne Constructions pivoted to land subdivisions and later expanded into commercial developments. Today, Noordenne Constructions operates primarily as a property developer and investor, managing its own projects and developments.
The company’s shift into the commercial sector also prompted Brian to become a member with Master Builders Victoria, and Noordenne Constructions now celebrates their 30th year of membership.
A standout feature of Noordenne Constructions is its long-standing support for apprentices. Over the years, the company has trained approximately a dozen apprentices, with an impressive completion rate. “I’ve heard of the high cancellation rate in apprenticeships,” Brian said, “but I don’t recall anyone who started with us and didn’t finish.” At a time where high apprentice cancellation rates are not uncommon, experiencing a 100 percent completion is a testament to the company’s ability to nurture talent. This
success is attributed to the company’s patient and supportive approach. Jennie noted that they allow room for mistakes and growth, and their employees can feel the difference. “We accept that people learn from their mistakes,” Brian added. This philosophy has created a positive work environment where employees feel valued and supported.
One recent success story is Ben Chambers, a former labourer who was encouraged by Brian to pursue a carpentry apprenticeship. Brian and Jennie were so impressed with Ben’s work ethic and dedication, that they nominated him in the 2025 MBV Apprentice of the Year Awards. Ben went on to win the South West Apprentice of the Year – Future Builder award and continues to work with the company on major projects.
During Ben’s Apprentice of the Year interview, he was asked what makes Noordenne Constructions such a great employer. Ben immediately highlighted that he is always given the time and space to grow and learn, while still ensuring that productivity and timelines are achieved. Ben also noted that it’s not uncommon for employees to leave and subsequently return, demonstrating the supportive and caring work environment that Brian and Jennie have established. This was highly regarded by the 2025 Apprentice of the Year Awards judges, and resulted in Noordenne Constructions being awarded the 2025 Apprentice of the Year – Brian Fitzmaurice Memorial Award, to further signify the company’s dedication to supporting the development of apprentices. “We didn’t even know we were nominated for the award until the night of the ceremony,” Brian laughed, highlighting the company’s modest approach to recognition.
The Noordenne team’s influence extends beyond their own workforce.

Former employees have gone on to work for tier-one builders, pursue university degrees, and even become directors at other companies. Many still keep in touch with Brian and the team at Noordenne Constructions, seeking advice or sharing insights; a testament to the lasting relationships built within the company.
When asked what advice he’d offer other employers considering apprentices, Brian emphasised the importance of work ethic. “It’s easier to teach someone how to do the job than to teach someone how to work hard,” he said. Brian’s key recommendation is to start with a trial period as a labourer to assess the workers work ethic and commitment before offering an apprenticeship.
Noordenne Constructions continues to demonstrate how investing in apprenticeships can benefit not only the business but the broader industry. By fostering growth, offering mentorship, and leading by example, Brian and Jennie have built more than just developments – they’ve built a legacy.
To learn more about taking on an apprentice, supporting an apprentice, or the Master Builders Victoria Apprentice of the Year Awards, contact our Outreach and Future Skills team at (03) 9411 4555 or scan here to email us.
ARTICLE AUTHOR
MBV Outreach and Future Skills Officer: Amber Dagher
If you’re an apprentice or student looking to build your career in the building and construction industry, we invite you to become a Master Builders Victoria student member. Membership helps with generating career opportunities, networking and keeping up-to-date with the latest industry news and developments.




Once again, there were a number of outstanding entries this year in the Best Sustainable Home category for our 2025 MBV Excellence in Housing Awards. The entries included new housing, renovations and townhouse developments. The quality was outstanding as these houses focused on reduced energy use by pushing well into the 8 Star range; careful material selection to reduce embodied carbon and environmental impacts and attention to airtightness.



This home was designed by Freedom of Design to be both visually striking and highly efficient, incorporating highperformance insulation, heat recovery ventilation, and double glazing to ensure superior thermal comfort and energy efficiency. The aim was to create an exceptionally appointed home that was highly energy-efficient, powered by renewable energy, and does not contribute to carbon emissions from operational energy use.This is the gold standard for sustainable residential
design, ensuring long-term cost savings and environmental responsibility. It achieved an 8.3-Star Energy Rating by using passive solar design, highperformance insulation and doubleglazed uPVC Windows. Energy use is further reduced by the achievement of an airtightness 2.64 air changes per hour, using plasterboard as the internal membrane. A Heat Recovery Ventilation (HRV) System provides fresh air while recapturing 94 percent of heating or cooling inside the house.
A 10kW solar power system provides more power than the house will use over 12 months. Two 3000L Bushman’s polyurethane slimline water tanks collect rainwater for toilet flushing and garden irrigation.
The result is a significant saving on electricity bills for the homeowners and the home contributes less to climate change, by reducing the reliance on fossil fuel-based electricity.



Sustainability in the first instance is about reusing existing resources rather than throwing something away and starting again. Renovations are the perfect example of this. While we often concentrate on the energy efficiency of new houses, there are huge numbers of poorly performing existing houses. This example shows how we can make these homes more comfortable for the occupants and reduce the amount of energy they use. Cale Peters Constructions have taken this 2-Star Edwardian home and brought it up to a 7-Star modern home for a family of four.
Both winning projects were outstanding and further represented the direction of sustainable construction.
The renovation started with the demolition of an old lean-to that housed the kitchen, bathroom and study, and built a new kitchen and dining area. This opened it up to the northern sun where large eaves provide essential shading for summer. Internal wall and ceiling linings were kept where possible and renewed where required. The floors were pulled up and replaced with solid iron bark flooring. The performance of the home was increased by upgrading all the existing windows to double glazed timber units and upgrading all the roof, floor and wall insulation.
Scan here for more information from our MBV Sustainability team.
Heating for the house comes through an electric heat pump as the gas was abolished from the site. Solar panels were also installed to help with the overall cost of running the house.
Recycled aggregate and fly ash reduced the embodied carbon of the concrete used in the insulated slab at the rear of the house, and a reverse brick veneer wall further increases thermal mass. A new water tank provides water for the garden and toilets, while a greywater system repurposes wastewater from the bath, kitchen sink, and laundry.
ARTICLE AUTHOR
MBV Senior Advisor, Future Built Environment: Dr Philip Alviano


Ultra Project Services is proud to be announced as head contractor for the Wodonga Redevelopment project. In collaboration with Master Builders Victoria (MBV), we’ll be delivering a new regional facility that will support members with training, development, and support for MBV members across the region.
We are a Wangaratta-based construction and project management company working across Northeast Victoria. From residential builds to large-scale commercial projects, we’re passionate about creating spaces that not only meet a high standard but also bring real value to the communities we work in.
Our journey with this redevelopment began back in April, when the tender opportunity first came up. From our very first site tour, we could see the potential of this project. Hearing about MBV’s vision for Wodonga made it clear this was more than just a building — it was about creating a facility that would give back to members and the wider community.
The tender process was both a challenge and an opportunity. We spent time with local subcontractors, breaking down the scope of works and building a plan that was practical but also ambitious. Our initial tender was submitted in May, but after MBV made some design changes, we were given a second chance to refine and resubmit. That extra step meant we could go back to our local tradies, sharpen the details, and put forward a proposal we were really proud of — one that ultimately won us the contract. For us, it was never just about cost; it was about choosing the right people with the right skills and experience to bring this project to life.
Since then, we have worked closely with Cunsolo Architects Australia to finalise the design. Their team, together with MBV, had a strong vision from the beginning, and we’re proud to have been part of turning that vision into a finished plan.
What excites us most now is moving into delivery. This redevelopment is a chance to showcase the incredible
talent within our own community. By working with local trades and sourcing local products, we know the impact will stretch far beyond the facility itself. It’s about building opportunities, strengthening connections, and creating something that Wodonga can be proud of for years to come.
At Ultra, we see this project as more than construction — it’s a reflection of what can be achieved when industry, community, and vision come together.


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Here’s How Our Employment and Industrial Relations Team Can Help!

Many members don’t realise just how much we can help their business.
Almost all our MBV membership categories can tap into our expert advisory teams – legal, occupational health and safety, technical and registration, as well as employment and industrial relations (EIR). Our teams know the building and construction industry and are experts in these respective fields.
For our EIR advisory team, hundreds of members (large and small) seek our assistance each month, but many others are completely unaware of who we are, or how we can support their business.
There are plenty of workplace solution providers out there who will sign you up to lengthy service contracts and charge excessive fees. We won’t name them, but you may know them.
Our EIR team offers similar services and has a big difference: we specialise in building and construction! We know the quirks of our industry and will give you not just industrial advice but the practical and industry-specific guidance to achieve positive outcomes.
Using MBV’s EIR team saves you time and money. You don’t need a generic third-party provider to help – we’ll help you with best practice and stop you from making costly mistakes that can lead to serious trouble.
Members often call, or email us first to figure out how to handle a workplace issue before taking any action.
In many cases, we’re able to provide them with the assistance they need. In other cases, we can point them in the right direction. For litigious matters, we can provide a list of panel lawyers that we provide.
Worried we’ll get you in trouble? Don’t be. We’re not a regulator – we exist to help you. Our discussions are completely confidential.

The EIR team can help with a wide range of employment and industrial issues—here are some key areas:
• Advice about employee minimum pay rates and entitlements: We help in understanding and complying with modern awards and enterprise agreements as well as broader industrial legislation.
• Making enterprise agreements: We can help members make tailored enterprise agreements for their business, or template enterprise agreements such as the CFMEU onsite industry agreement.
• Managing sensitive employee matters, including addressing underperformance, workplace misconduct and employee terminations.
• Employment contracts and policies: We can help with a range of templates and employment documentation, so you don’t have to start from scratch.
• Resolving matters that go to the Fair Work Commission: We help many members resolve unfair dismissal and general protections claims, as well as other industrial disputes.
Get the most out of your membership— reach out to the EIR team. We’ll help you tackle challenging workplace problems and help you make informed decisions.
Join many members who are already benefiting - call us on (03) 9411 4555 or scan here to email us.
Scan here for more of our MBV EIR resources.

In construction, where deadlines are tight and the work is physically demanding, your wellbeing often takes a back seat. You eat on the go, push through long hours, and operate under immense pressure to meet expectations. It’s easy to forget that wellbeing isn’t just about physical safety. At Eating Disorders Victoria (EDV), we define wellbeing as feeling at peace with how you eat, move, and feel in your body.
Workplaces often ask us how to protect their team’s wellbeing. No one can ‘fix’ everything, but there are some key things to focus on.
Chronic stress, very high work standards, excessive caffeine consumption, and performance pressures can be common ‘cons’ in construction. Social expectations around drinking, drugs or gambling can also impact wellbeing.
But did you know these are also associated with developing an eating disorder?
Eating disorders are mental illnesses, so you might not physically ‘see’ if someone has one. They can happen to anyone, no matter their gender, age, or body size.
The good news is there are plenty of ways to prevent this. The important thing is to manage these aspects before they wear away at your team.
1 in 10 Australians will experience an eating disorder in their lifetime, with 65% being of working age.
Being a perfectionist is known to be a key reason someone might develop an eating disorder.
Workplaces that demand excellence, precision or very high standards can (even unintentionally) activate perfectionist behaviours.
This can be especially challenging in industries like construction if you have tight deadlines, complex specifications or demanding clients. However, teams can actually thrive more when you remove the fear of imperfection.
Eating disorders aren’t just about the food. They’re a way of coping with stress, lack of control, anxiety, trauma, or major life changes or challenges.
It can be hard to have a conversation about stress in construction. Men may feel pressure from ‘carry on’ culture, while women can feel isolated and pressure to ‘prove themselves’.
Working with your people to proactively manage their workload, stress exposure and wellbeing strategies can go a long way.
When doing your job depends on your physical performance, there may be a culture of commenting on other people’s food choices, body shapes and sizes, and weight or muscle changes.
So much of our body composition is genetic and out of our control. Someone’s physical fitness and ability to do a job cannot actually be determined by how they look.
From being ‘body neutral’ in your hiring practices, to having an expectation on site that people don’t comment on others’ food choices, there are lots of ways to make sure you don’t condone diet talk or body shaming.
Statistically, there’s probably at least one person in your team impacted by an eating disorder. It’s also important to know eating disorders carry a higher risk of self-harm and suicidality.
Make sure your managers are equipped to know the signs and support their team proactively.
Even little things like supporting people to attend appointments, or to work flexibly or remotely (if possible for their role), make a big difference.
EDV offers free online courses with the basics.
Our Body Peace Workplaces program offers more comprehensive support.
Want expert advice to implement these strategies?
Scan here to learn more about supporting mental and physical wellbeing in your workplace
Need help?
If
an
eating disorder is affecting you or someone
you care
about, we’re here to listen and help.


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The end of year is a critical time in the construction sector. You’re working hard to finalise projects, pay your staff, suppliers and yourself, and hopefully take a well-earned break with your families.
That’s all pretty difficult when you’re waiting on clients to settle their invoices.
Cash flow is critical to business, but unfortunately, "unpaid money" was the number one cause of commercial disputes brought to the Victorian Small Business Commission (VSBC) in the last financial year, accounting for 44 percent of all cases.
We know from data collected by CreditorWatch that small businesses are paid late at three times the rate that large businesses are.
So if you’re facing challenges – you’re not alone. With the holiday shutdown period fast approaching, now is the time to get on top of your outstanding accounts. If you have invoices that are overdue, here are some practical steps you can take.
Before you pick up the phone for what might be a challenging conversation, prepare yourself by taking a few minutes to:
? Gather your records: Have copies of the accepted quote, the final invoice, and any other relevant correspondence.
? Ensure your evidence is at-hand: Have your "before and after" images, practical completion sign-offs, or any proof of goods delivered. Producing these as a part of the discussion, or to follow it up in writing, is powerful.
? Write some speaking points: Jot down the key points you need to make during the call to keep the conversation on track.
? Choose your moment: Try to choose a time and place where you can have the conversation without being distracted or rushed. For example, don’t call when you’re rushing between jobs in the car.
? Be assured, you’re entitled to follow-up what’s owed to you: When you speak to your client, be firm, professional, and stick to the facts you’ve prepared. They agreed to your goods or services, and in accepting that quote they’ve agreed to pay you.
Offers a free financial counselling service that’s independent and confidential.
Ph: 1800 413 828
Free and confidential mental health coaching, by small business owners. You can access eight free sessions without a GP referral and the support is personalised to the business challenges you’re facing. Scan the QR code to learn more
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Securing a payment should be a methodical process.
If you’ve already issued the invoice and sent a reminder on the due date, your next step is to follow-up with a call. That can be accompanied with an email, promising a further follow-up. This could be in a week. If they fail to make payment, you can issue a formal overdue notice.
formally
If your calls and overdue notices are being ignored, it may be time to escalate the matter. The next formal step is to issue a letter of demand.
This is a formal escalation that clearly states the amount owed, the work it was for, and a final deadline for payment before you consider further action. While you should be aware this can escalate the dispute, and may render an ongoing relationship difficult, it is often a necessary step for debt recovery. You can also find templates for this on the business.vic.gov.au website.
4
You are not alone: How the VSBC can help
If you’ve followed these steps and still can't get paid, you don't have to go it alone.
My team at the Victorian Small Business Commission (VSBC) is here to help you resolve commercial disputes.
Last year our Dispute Resolution Officers (DROs) successfully resolved over a third of disputes before they required formal mediation.
This preliminary service, where our DROs speak with both parties to find a solution, is provided at no cost.
Matters which our DROs cannot resolve may be progressed to mediation, which last year resulted in 69 percent of matters being resolved between parties. This is a subsidised service for small businesses and available at a fee of $300 per party for a half-day mediation.
Visit the Business Victoria Website for free-to-use email and letter templates for payment follow-ups and overdue notices.
Don't let a payment dispute fester over the holidays. I encourage you to take these steps now to get your accounts in order and start the new year on a strong financial footing. All the best for the season.
ARTICLE AUTHOR Victorian Small Business Commissioner: Lynda McAlary-Smith





















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Members can post their vacancies on our Jobs Board
Scan the QR code to share you vacancy

Apprenticeship vacancies
Apply directly to employers
Opportunities across Victoria
MBV Jobs Board is designed to connect those looking for a career opportunity in the building and construction industr y with Master Builders members.


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