Monthly Report May 2025
Message From Donn
MISSION
Update 1:
The Job Connection Team spent the month preparing for and undergoing a CARF Survey. We should receive the final results of the survey within six to eight weeks following the survey
Update 2:
We hosted the annual Bank On Summit for financial inclusion at our Corporate Campus this month. The event was well attended.
GIMI OPERATIONS
Check Out Our Data:
I am pleased to share that we have surpassed a significant milestone our first $5,000,000 month in May. This achievement reflects the dedication and collaboration across our organization.
By capitalizing on both donor and transaction increases, our operations teams played a critical role in ensuring the responsible stewardship of donations while maintaining worldclass customer service. Their efforts have directly contributed to increased donor value and transaction value, reinforcing our commitment to excellence.
ADC Updates:
Our ADCs have seen a donor increase of over 7% compared to last year an incredible reflection of the collective effort across our organization.
As we prepare to open our next ADC, Lake Flores, we have also made key image updates to several of our current ADCs. These enhancements reinforce our commitment to providing an exceptional experience for our donors. Please take a moment to review the updated images of Shade and Waterside below.
End-of-Year Donor Drives :
We had a strong end of year school drives collecting over 35,000 pounds of donations from Ringling and IMG donor drives. Thank you to all who supported these successful drives.
GIPB OPERATIONS
Transaction Value Challenge:
Congratulations to Gatlin GGC who took home 1st place in GIPB's May Transaction Value Challenge. 23 out of our 26 locations surpassed April's TV with an overall increase of $.90 over 182k transactions. Great work and thank you to all our teams!
E-Commerce Rankings:
• Our E-Comm team continues to climb the 'ShopGoodwill' rankings. Our team is in the Top 40 in total revenue generation and has climbed into the Top 5 in Avg $ selling price. Amazing contributions to our Donated Goods Social Enterprise and credit to their efforts and alignment with our GGC retail teams.
Leadership Development:
• Thank you to all our leaders for the participation in our Leadership Development Program. We are excited about the engagement and look forward to investing further. Anyone interested in growing with Goodwill and becoming a leader speak with your TLC and submit a pre-nom in GoodwillU.
Human Resources
Open Enrollment
• Benefits open enrollment ends Sunday, June 8th
• You can add, make changes, or decline benefits
• If you currently have benefits, you must re-elect during this enrollment
• The new plan year goes into effect 7/1/25
• When you log into ADP, you will see the pop-up to begin your enrollment
• Reach out to benefits@gimi.org or at extension 118 for support
GIPB – HR Reminders
• Please forward all HR requests to hrbp@gipb.org
• For urgent issues please call the Support line:
• Dial #777 or 888-270-2685
• Choose #1 for Human Resources
Other HR News
• The Quarter 2 challenge winners will be announced in June
• 401(k) plan transition will occur July 1, 2025
o Watch for emails with updates
Human Resources - Retention
GIMI May 2025
• 69% 90-day retention vs goal of 65%
• Cashiers have the most turnover from May
GIPB May 2025
• 73% 90-day retention vs goal of 65%
• Cashier and Donor Greeters have the most turnover from May • GIMI overall retention is 71% o 806 Active Team Members
• GIPB overall retention is 77% o 738 Active Team Members
TALENT - May
GIMI Team Update:
GIMI welcomed 47 new team members, 8 new hires were termed.
Important Reminders
Pre-nomination process review: SOP TA211
I-9 forms of verification training with USCIS
Recruiting Tracker under SharePoint
GIPB Team Update:
GIPB welcomed 36 new team members with 6 new hires that had been terminated.
Important Reminders
Distribution groups to ensure timely and accurate communication: talentleadership@gimi.org , onboarding@gipb.org and jobs@gipb.org.
New hire paperwork by 1:00 PM on the employee’s first day.
Two-week schedules must be submitted as soon as a candidate is selected for the position.
Talent Metrics Summary:
May 2025:
"Never forget that behind every resume is a person who deserves respect and consideration throughout the hiring process." - Jeff Moore
SAFETY & RISK
Risk Management:
• Hurricane Season has started, and your Safety is our top priority. Please opt in for text alerts and visit out preparedness page.
Audits:
• Communication, a positive culture and continuous training enables our growth. Be the best partner with your organizational auditors and other partners. Let your monthly audits be a learning tool to empower your teams and meet organizational compliance as discussed in a recent, successful LDP Training. Great Job by all!
Loss Prevention & Safety:
• Don't ever put yourself in harms way and be the best witness with your documentation.
• For all team member related items partner with the HRBP's and LP.
• For all external thefts, please document and notify LP immediately.
• Internal and external thefts are on the rise. Adhering to our SOPs, and best practices, partnered with accountability can limit these incidents.
LEARNING & DEVELOPMENT
GIMI:
• Congratulations to Rhonda Smith (Keyholder at CC), for completing her Customer Service Training Course and Rachel Bailey (ATLC at CC), for completing her Excel class. We’re so proud of both of you for investing in personal development!
• We had an impressive 12 JPL participants move up a level in Speexx in May! Please join me in celebrating their achievements!
GIPB:
• Planning for LDP1 ATL North and South Kickoff
• Trained the GPC team on our Pursuit of Education program, and reports they can use in GoodwillU
• Rolled out NHO modules to leadership to support the upcoming rollout of virtual NHO
• Supported with SCF Summer class start for Josh Simkowitz and Julie Greco
GIMI JPL Level Increases in May
Projects and Collaboration:
• Thank you to the Ranch Lake Team and Devon in Marketing for their support on collecting assets and sharing their Pricer expertise as we make updates to the modules.
• Created quick tip videos for the HR team and ADP reporting
• Supported Safety & Risk with Storm Preparedness Module as well as realigning forklift training across both teams
• Partnered with Melissa on the Cultural Survey build out with Reflections Software
• Completed the new program code transfer with Wendy and Reflections Software
MDS/GoodwillU:
• Hosted GoodwillU Demo with San Antonio
• MDS Sessions with Middle Georgia, Palmetto, Big Bend
• Met with Miami team on supported needed with module edits
• Completed all GoodwillU version updates for MDS Partners
Reminder: L&D Past Due
Dashboard is now in WESA! Select the Workspace: Learning & Development to use the interactive report
• Supported HR team with the annual acknowledgement form rollout
• Collaborated with Safety and Marketing to collect assets for the GIPB virtual NHO
REAL ESTATE / FACILITIES MAINTENANCE
GIMI RE Overview:
• We're on track to open Lake Flores ADC on June 13th! Everything is coming together and we're excited for everyone to check it out soon.
• We may have found a strong replacement location for Manatee GGC and are awaiting landlord approval on our Letter of Intent before moving forward with official communications to the organizations.
• Both an ADC and a potential ADC & Bookstore are in the pipeline and are working to get things moving so we can begin sharing more details soon!
GIPB RE Overview:
• We continue to actively search for additional donation centers in the GIPB region. Currently, we have five letters of Intent out for ADCs in high volume areas that we feel confident about. We look forward to announcing these opportunities once we get closer to finalizing the agreements.
• REMD is also making great progress with Delray Corners and are pushing to the finish line, hoping to have the lease signed very soon!
• On a high note, it's exciting to see building signage going up at several of the new locations we've opened this year, it's all coming together!!
FM Overview:
• GIMI 30 Day Report -
• GIPB 30 Day Report -
INFORMATION SERVICES
Digital Transformation
• Software Services: The Business Intelligence team deployed the GIPB Equipment Request PowerApp to streamline leadership equipment requests.
• Our team continues to partner with Human Resources, Risk Management, Marketing, and other departments in the digitization of internal processes aimed to amplify their support efforts, reduce the reliance on paper, and streamline communications.
Innovation & Emerging Technology:
• The Help Desk and Software Services teams have begun testing the implementation of AI to augment day-to-day technology services, streamline support call routing, and enhance data tracking and reporting.
Infrastructure Optimization & More:
• SDWAN Conversions:
• New Facilities: Our team is prepared and ready to deploy equipment at three (3) new facilities:
• Lake Flores ADC at GIMI
• Salerno ADC at GIPB
• Stuart Square Bookstore at GIPB
Incident Management:
GIMI Help Desk Team
• 769 Tickets Resolved
• 99.22% SLA Compliance
• 3h 55m AVG Resolution Time
• 100% Customer Satisfaction (31 responses)
GIPB Help Desk Team
• 239 Tickets Resolved
• 89.96% SLA Compliance
• 28h 35m AVG Resolution Time
• 100% Customer Satisfaction (5 responses)
Business Intelligence Team
• 260 Ticket Resolved
• 95% SLA Compliance
• 17h 51m AVG Resolution Time
PROJECT MANAGEMENT
Asana Updates:
• What's New in Asana - May 2025
• May 2025 Asana Release Notes
• In May, Brittany and Bill connected with Asana to review our Quarterly Progress Report.
Collaboration:
• Project Management and Accounting implemented an enhanced project cost readiness method for Operations to utilize when ordering supplies and equipment for upcoming projects.
• In May, Project Management collaborated with GIMI DGR, Marketing, and HR to establish departmental projects aimed at effectively tracking internal initiatives and activities.
• We're excited to introduce a new initiative: dedicated SharePoint libraries for each cross-functional project. These collaborative document libraries will streamline information sharing and enhance teamwork across project teams!
PM Analytics:
• The PM team is currently supporting:
• 7 Enterprise projects
• 2 GIMI projects
• 1 GIPB projects
• In May, cross-functional teams completed:
• 134 Tasks
• YTD, Cross-functional teams have completed:
• 999 Tasks
• 11 Projects
COMMUNITY ENGAGEMENT
• Donn, Jenny, Melissa, Margie, Angela, Donna, Kathy, Alexa, Toni, Sara, Ann, Callie and Brittany attended the Hats, Heels & Bowties event for Turning Points.
• Hosted Lunch and Learn for a group from Manatee School District.
• Hosted Lunch and Learn for Suncoast Technical – Classroom on Wheels.
• Participated in the Kiwanis Family Fun Event at the Marauders game. Thanks to Brittany, Tess, and Alexa for their involvement, and thanks to Donn for being a willing participant in the dunk tank for a good cause!
• Met with the Palm Beach Food Bank as we look to develop a partnership like ones we have in GIMI.
• Hosted Vern Buchanan's Military Service Academy Fair. Thank you, Ryan for your help!
• Donn, Melissa, Angela, Kevin, Bill and Callie attended the Florida Goodwill Association Educational Retreat.
• Met with Craig from the Pirates/Marauders to discuss a potential Goodwill night at the ballpark. Stay tuned!
SUPPORT & RECOGNITION
GIMI
•Our monthly recognition breakfast was held on May 13th. In total, 54 people attended the May breakfast! For the month, here is some of what was celebrated!
•Corporate Campus, Cortez, Honore, Mecca, North Port, Ranch Lake, Laurel, Bargain Barn North Port, Albee Farm, Clark, Tara and Salvage were Budget Busters in May
•72 Heart Cards were sent throughout the month, and there were 7 winners of $10 gift cards
•9 Bright Ideas were submitted
•127 team members were mailed a birthday card
•12 Core Value Awards
•14 supply orders place
•Donation research for personal items
•Add 144 new subscribers to the newsletter
•Supported OPS with 121 WESA adjustments
•98 online review replies
•Printed over 1880 signs/notices
•Provided notary services
GIPB
•Led 4 virtual LDP1 sessions on Support and Recognition
•Broadway, Jensen Beach, Jupiter, Northlake, Palm City, South Dixie, Fort Pierce, Gatlin, Nexus, Oslo, Boca East, Boca West, Boynton Beach, Delray, Forest Hill, Gulfstream Plaza, Lantana, Royal Palm, Woodbridge, North Bargain Barn and South Bargain Barn were Budget Busters in May
•7 Heart Cards were sent throughout the month, and there were 1 winner of $10 gift cards
•2 Bright Ideas were submitted
•90 Day Retention Cards and Pins delivered to 23 Team Members
•Completed 32 help desk tickets
•13 supply orders placed
•Donation research for personal items
•Supported OPS with 71 WESA adjustments
•Printed over 200 signs
MARKETING
COMING SOON: Your One-Stop Sign Shop (It’s Like Amazon for Goodwill Signs!)
No more email back-and-forth — new PRINT CATALOG is the 24/7 self-service hub you’ve been waiting for!
Shop. Click. Done.
Browse like a pro—filter and search by name/code, material, or department
Add to cart (as easy as buying socks)
Check out with automatic approvals and printer routing
Track your order with quick auto notifications (no more “where’s my sign?!”)
Launching June—get ready to shop!
(Training coming soon through our collaboration with IS & L&D )
MISSION DEVELOPMENT SERVICES
Update 1:
• We welcomed Goodwill of Central Florida and Goodwill Industries Big Bend this past month.
• We began planning for an upcoming visit by two executive members of GII’s development program.
Update 2:
• We started implementation of WESA 4.0 for Goodwill of Northern New England and Goodwill of South Florida.
Update 3:
• We opened requisitions for two key positions at Second Heart Homes, and continued work on their new Employee Handbook.
THANK YOU!
