Monthly Report June 2025
Message From Donn
MISSION
90 -day retention and %RMW
• 90-day Retention rates are high in all programs:
o 94% GIMI
o 92% GIPB
o 100% Job Connection and AVF
o RMW GiMI: 60%
GIPB Projects
• We have fully staffed the GIPB GoodPartner Coach program
• GIPB RMW: 37%
• Our TLCs and GPCs made great strides in helping TMs complete their PowerSkills modules in Goodwill U
Community Activities and Support
• GIMI hosted 20 students for the CareerSource Summer Youth Employment Program
• GIMI helped furnish the model unit for the Hope Village ribbon-cutting event
• GIMI was awarded a financial literacy grant from the United Way Suncoast.
GIMI OPERATIONS
ADC Update:
In June, GIMI proudly launched its 26th ADC in Lake Flores. Officially opening its doors on June 15th, the new location has already made an impact—welcoming over 100 donors in June
June also marked our quarterly ADC meeting, where we had the pleasure of connecting with many new team members and recognizing the incredible tenure of our seasoned staff. It was an energizing session filled with collaboration, celebration, and a shared vision for the future.
TLC Meeting:
In June, our TLC team came together for a dynamic and productive session focused on tackling operational challenges and strengthening our leadership network. These conversations are vital to our continued success, as they allow us to align on priorities, share insights, and build the collaborative momentum that drives our organization forward. The energy and commitment in the room were a powerful reminder of the strength we have when we lead together.
Ops Retreat:
In June, our operations team gathered for our biannual retreat an energizing opportunity to focus on personal leadership development and deepen collaboration across our team. This year, we took our commitment to growth a step further by volunteering at the Easterseals Ranch, where we rolled up our sleeves to help wash horse trailers and support their incredible mission.
Through this hands-on experience, we not only strengthened our bonds as a team but also gained a deeper appreciation for the transformative work Easterseals does through equine therapy. It was a powerful reminder that leadership is rooted in service, and that together, we can make a meaningful impact both inside and outside our organization.
GIPB OPERATIONS
Gulfstream GCC Sales
Floor Reset:
The Gulfstream GCC team launched Phase 1 of a sales floor refresh, introducing:
A new shoe wall
A Large Hard Good Riser
An increase of over 300 linear feet in apparel display space
The transformation has been met with enthusiastic feedback from both team members and customers. This marks a strong start to a broader initiative to revitalize sales floors across locations in the coming months.
GIPB Leadership Workshop:
Directors and OTCs participated in a leadership development workshop led by Lucas Webber, Director of Operations Leadership Development. The session focused on:
Defining leadership expectations
Exploring strategies to support leadership growth
The insights gained will be shared in an upcoming TLC meeting, reinforcing a culture of continuous learning and leadership excellence
Community Partnership with The Breakers:
A new partnership with The Breakers hotel on Palm Beach Island has already made a significant impact:
130+ bales of cardboard recycled over 13 weeks
Donations of 300 steak knives, office and patio furniture, and other fixtures
These items have been resold in stores, directly supporting the mission
This collaboration showcases the power of sustainable practices and community engagement in driving both environmental and social value.
Human Resources
HR Team Leadership Update
•We are celebrating the promotion of Sandy Franklin to Senior HR Manager supporting both coasts. Take a moment to congratulate her on her achievement!
•We welcome Carrie Hilliard, HR Generalist to the team in June
•She will be supporting our northern region under the guidance of the HR team during her training period
•She joins our team with HR compliance, generalist, payroll, and overall HR experience
•Tiffany Ortiz Martinez, will be transitioning from the GIMI team to GIPB in early August into the HRBP role
•We look forward to her continued growth following her experience in operations, recruitment, and her time as generalist supporting both coasts
Team Recognition
A big thank you to Duraine Gayle, HRBP for her hard work and extra support during this time!
• We appreciate our teams' patience during we work through our team’s transition and training! Our goal is to always provide the highest level of HR support to our partners
• Keep sending requests to hrbp@gimi or gipb.org
Q3 Wellness Challenges –Heart Focus
•Challenge 1: Hydration Challenge (July 1-July 31, 2025)
•Challenge 2: Pack a Healthy Lunch (August 1-31, 2025)
•Challenge 3: (September 1-September 30, 2023) Donate Blood
•Donate blood during a local blood drive and send documentation to benefits@gimi.org or benefits@gipb.org for a $25 gift card.
•Have fun with the challenges while focusing on the heart! We can’t wait to see your healthy lunch pictures!
Human Resources - Retention
GIMI Trends
• Cashiers, Pricers, Donor Greeters still have the highest turnover
• ADC Attendant turnover
GIPB Trends
• Cashiers, Pricers, Donor Greeters still have the highest turnover
• Sorter/Hanger turnover has increased for GIPB
TALENT
GIMI Update
• GIMI welcomed 63 new hires and had 9 new hire terms
• For safety-sensitive positions –drug screens are mandatory (transfers/prenoms)
Talent Leadership Update
• Natalia Kozina, our former Talent Acquisition manager completed her last day on 6/26
– we wish her well on her new journey
• Please continue to utilize the onboarding@gipb.org email group for all requests
• If urgent reach out to Jose or Angela directly
• We are in the process of recruiting and filling the role
GIPB Update
• GIPB welcomed 44 new hires and had 3 new hire terms
• Continue to utilize the onboarding@gipb.org email groups
• Requisitions should all be initiated using the Help Desk system
SAFETY & RISK
Risk Management:
Congratulations to Holly Garcia, TL of Loss Control and Claims for completing The Professional Claims Adjusters Course. This is a great achievement and benefit to our teams.
Consistent communication and adherence to processes are essential, as actions at each location influence the entire organization. Deviations in areas such as incident reporting, injuries, time and attendance, scheduling, and accountability increase organizational risk and impact overall performance and the rise in claim costs.
Audit Trends:
The most prominent trend observed in June relates to our HCP (Household Chemical Product) breakdowns. The three most frequent errors include:
• Incorrect use of red labels on Household Product totes,
• Placing sellable household cleaners into the nonsellable Solvents tote, and
• Failing to bag all liquids and powders before placing them into totes.
These mistakes can result in multiple incidents involving containers breaking, leaking, or even exploding posing serious safety risks due to potential chemical reactions. A recent example involved a can of lighter fluid.
Loss Prevention:
• Be the best witness and document. If you see something, say something.
• Over/Shorts with cash handling continues trending upward. Please review SOP 142.1 & 142.2 and follow the process.
• O 142.1 Cash Handling for Cashiers.docx
• O 142.2 Cash Handling for Leadership.docx
• A few Takeaways: All bills must be counted or weighed when counting bank and drawers, cashiers must count their own drawers with leadership present, always count back exact change.
LEARNING & DEVELOPMENT
GIPB:
• Happy to welcome Quetzalcoaltl Yepez to the L&D Team as L&D Coordinator!
• Supported Mission, Ops and HR with wrapping up the initial hourly TM RMW rollout
• Planned our next JPL visit for July and will visit: Forest Hill, South Dixie, Gulfstream, South BB to enroll more TMs!
• Hosted 2 LDP1 Sessions for the ATL leaders in the North and South.
• Organized all LDP1 virtual sessions for July for ATLs and makeups for Admin/TLC groups. Reminder to sign up now if you have them pending on your GoodwillU!
• New NHO modules assigned for Leadership in prep of GIPB NHO
• 5 of our TMs graduated from high school and continue to work with our teams! Congrats to:
• Jordan Curtis McIntyre - Sorter/Hanger - Port St Lucie East
• Markisha Gordon - Pricer - Royal Palm
• Nephtali Pierre - Cashier - South Dixie
• Kristen Betancourth - Pricer - Port St Lucie East
• Francesca Allen Cashier Northlake
GIMI:
• We had 6 JPL participants move up a level in Speexx in June! Please join me in celebrating their achievements!
• Yudel – Rialto
• Julienne – Mecca
• Yamiley, Yelimay, and Laudis –Ranch Lake
• Yumila – Arcadia
• Planning for Keyholder LDP1 Session on 7/9
MDS
• Presented at Central and Coastal VA DGR Optimization Conference and shared our best practices on Talent Management and Development
• GoodwillU Demo with South Texas, 3 more booked for July
• Completed updates to 10 Miami Safety modules
Projects and Collaboration:
• Partnered with Safety to complete their GIPB NHO slides
• Supported with final Cultural Survey Submissions
• Launched Revised Cashier SOPs for Leadership + Cashier
• Aligned Program Codes in GoodwillU to match ADP
• Deployed all POE modules for GIPB
• Updated the Tools for Success & Benefits NHO modules
• Updated Pricer 2: How to be Successful in my Role
• Created a GIMI/GIPB shared JPL project in Asana to allow for cross collaboration and visibility
REAL ESTATE / FACILITIES MAINTENANCE
GIMI:
• Lake Flores ADC opened on June 15th!
• LBK Bookstore/ADC is under construction and estimated delivery date is potentially December 2025.
• REMD and the CBRE Brokers continue to work on the Manatee GGC replacement site.
• FM hired a new Tech 2, her name is Melissa Trickel, welcome her to the team!
GIPB:
• REMD is currently working on seven potential lease opportunities.
• Stuart Square Bookstore/ADC is in the permitting process with the city of Stuart.
• Boca West lease renewal is underway with discussions on how to improve the donor drive up area.
• Various store projects/resets completed recently (Jupiter, Gulfstream, Broadway, Dixie)
• FM added two new work trucks which will help with tasks such as HCP pick-up requests, debris removal, and allowing the team more efficiency in addressing FM tickets.
• Many locations in need of high dusting have been completed. This will be an ongoing project.
INFORMATION SERVICES
Team Development
• Managed Services Provider: The team is excited to share we now provide ongoing technology support services to Gulfstream Goodwill Industries! Our hope is that they are the first of many organizations our team can support in their mission!
• New Team Members: ...and two even bigger reasons to be excited! We've got two new members on our team! Welcome Diondre & Dan!
o Dan Nolan
Business Intelligence Manager
o Diondre Warrick
Desktop Support Technician
Innovation & Emerging Technology:
• The Help Desk teams continues the implementation and testing of Conversational AI tools to augment dayto-day technology services, streamline support call routing, and enhance data tracking and reporting.
Infrastructure Optimization & More:
• GIPB Production Digital Displays: The Help Desk and Facilities Management teams are coordinating efforts to install new digital displays in the production areas at all GIPB facilities.
• New Facilities: Our team is prepared and ready to deploy equipment at three (3) new facilities:
• Lake Flores ADC at GIMI
• Salerno ADC at GIPB
• Stuart Square Bookstore at GIPB
Incident Management:
Help Desk Team
• 1132 Tickets Resolved
• 96.29% SLA Compliance
• 18h 20m AVG Resolution Time
• 94.08% Customer Satisfaction (96 responses) 167% INCREASE!
Business Intelligence Team
• 163 Ticket Resolved
• 95.09% SLA Compliance
• 22h 19m AVG Resolution Time
A huge thank you to all of our team members that have submitted customer satisfaction surveys! Your feedback is critical to our success, so keep sharing your experiences!
PROJECT MANAGEMENT
Asana Updates:
• What's New in Asana - June 2025
• June 2025 Asana Release Notes
Collaboration:
• In June, Project Management collaborated with Risk Management and Safety, Facilities Maintenance, Real Estate, Information Services, and Mission Development Services team(s) to create and kick off multiple cross-functional projects.
• The 2025 Hurricane Season Preparedness project is completed! All teams have completed their preparedness tasks.
PM Analytics:
• The PM team is currently supporting:
• 5 Enterprise projects
• 4 GIMI projects
• 2 GIPB projects
• In June, cross-functional teams completed:
• 160 Tasks
• We're excited to introduce a new Asana members!
• Dan Nolan, Q Yepez, Eric Feliciano, Karl Tomecek, Abra Joseph, & Amy Hawkins
• Asana has selected our workspace to test a new feature emoji reactions! The classic "thumbs up" is now a variety of emoji options. While we’re still using the " (Thumbs Up/Like) for status updates and project messages, feel free to use other emojis in task comments just keep it professional and fun.
• YTD, Cross-functional teams have completed:
• 1,089 Tasks
COMMUNITY ENGAGEMENT
SUPPORT & RECOGNITION
Community Engagement:
• Melissa - attended the Sarasota Chamber of Commerce's Energy Leadership Class.
• Met with Pam at Shuckin' Good Cause.
• Our friends at the Manatee Chamber of Commerce stopped by to present a certificate for 50 years of chamber membership.
• We hosted the Boys & Girls Club of Manatee's Teen Summit. Special thanks to Margie, Alexa, Toni, Keera, Chris, and Russell for participating.
• Melissa – attended the Manatee Chamber and Bradenton EDC's Headliners lunch.
• Melissa & Margie – attended service at 1st United Methodist of Sarasota where we spoke about Goodwill as part of the church's mission moment.
Support & Recognition
GIMI & GIPB:
• 69 Heart Cards were sent throughout the month of June with a total of 7 gift card winners.
• 70 team members received their 90-day pin.
• 17 Bright Ideas were submitted.
• There were 15 core value awards.
• Supported OPS with 158 WESA adjustments.
• Added 864 new subscribers for the newsletter.
• Printed over 1000 signs and notices.
• 20 supply orders were placed.
MARKETING
Sign Shopping – Live!
• Click on Helpdesk
• Click on Department Services
• Select Printed Sign Services
• Order!
Back
to School Campaign
• Campaign on GIMI Facebook Launched (Paid Ads)
Hiring Campaign Live
• Campaign on Facebook (Paid Ads) and on MCAT!
• If you know any great future Team Members, please refer them!
MISSION DEVELOPMENT SERVICES
Update 1: WESA & IS
• We continued with our Implementation of WESA 4.0 with two Goodwills: Goodwill of Northern New England and Goodwill of South Florida.
• Our IS team is now supporting Gulfstream Goodwill Industries’ IT functions. Karl & Eric from GGI are now working with our team as we build out our consulting and backoffice services.
• During Delegate Assembly, Donn was able to share some of the WESA enhancements with fellow CEOs.
Update 2: Local Support
• We continued our work with Second Heart Homes. This past month, we helped finalize their Employee Handbook, sourced and screened two new hires (Admin and Finance Manager and Case Manager), and drafted CPFs and Learning Plans for both positions.
Update 3: Helms College
• We began our course on Donor Acquisition with Helms College. Students from all over the movement are participating, and there was great engagement during our first week! We have six weeks left with classes every Tuesday. If you are interested in learning more about our Pursuit of Education Program, including Helms College, please reach out to your GPC or Sara in L&D.
THANK YOU!
