Emerging Role of LMS Chatbots for Corporate Training: Technology Driving Innovation and Transformation In today’s digital world, the utilization of corporate learning management systems (LMSs) is evolving with the increasing scope of automation, mobile learning, and artificial intelligence. Also, the innovation of messaging apps and video-based technologies enable organizations to realize the potential of LMS chatbots. The conversational interface powered by a set of rules and instructions helps learners to communicate via an easy to navigate interface. As per the report by Gartner, by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. [Source: https://www.gartner.com/imagesrv/summits/docs/na/customer360/C360_2011_brochure_FINAL.pdf]
The Evolution of Chatbots _____________________ The chatbot technology supported by corporate learning management software is taking over significant digital interactions occurring at the workplace. The evolution of bots in the digital workplace is discussed as follows: • Conventional bots- The system-driven and automated interfaces, holding the potential to maintain only system context. • Current bots- These embed with corporate LMS software to drive interaction between the system and user, along with maintaining contexts for both. • Future bots- In the future, chatbot technology will be utilized to support communication at different levels; between learners and system, learner to learner, and system to system. Also, automation will occur at the service level, and master bots will also be introduced.