FRED Newsletter - August 2019 - Volume 1, Issue 2

Page 10

FRED NEWS WELCOME TO MYBENEFITSADVOCATE FRED’S NEWEST GROUP INSURANCE RESOURCE Fast Answers to Your Insurance Benefits Questions Recently Fiduciary partnered with Associated Bank’s Benefits and Risk Consulting group as our new benefits broker which offers expertise as it relates to benefit plan design. The HR Department is excited for this partnership as they continue to look for new and innovative benefit plan options. In addition, Associated offers a resource called “MyBenefitsAdvocate” for all employees who are covered by one of FRED’s various insurance plans (i.e., medical, dental, vision, life, and disability). This free service is available when you have a question about billing, authorizations and referrals, prescription drug coverage, or other plan details. As a member of MyBenefitsAdvocate you now have access to

What kinds of problems can MyBenefitsAdvocate help with? Researching and resolving all types of claims payment problems. Whether it’s your health plan or dental plan you’re having trouble with, call MyBenefitsAdvocate and they’ll investigate on your behalf until a resolution is reached.

group insurance benefits representatives ready to help you resolve issues so you don’t have to spend your time contacting insurance companies, hospitals, and clinics.

How does MyBenefitsAdvocate help you? -You will talk with a group insurance benefits representative when you call. Voicemails are returned within one business day. -MyBenefitsAdvocate representatives do what they say they’ll do.

Resolving authorization and referral programs. Helping you understand your benefits. They’ll explain co-payments, deductibles, prescription coverage and other plan details, so you can use your healthcare dollars efficiently.

When you call with an issues, they’ll agree to call you back with an update by a certain time. And they’ll do it, even if it’s to tell you they are still working to resolve the issue. -Representatives always represent you while working to solve the problem. You can trust them to be confidential.

Explaining information you receive from your health, dental, life or disability plan.

-The sooner the problem is diagnosed, the easier it is to solve. Call as

Answering general Medicare questions.

Contact MyBenefitsAdvocate

Clarification and assistance with the grievance process is available if necessary.

soon as you have a question for the best results.

Call: 952-352-2777 or toll free at 888-527-0201 | Mon -Fri | 8 a.m.- 5 p.m. (CST) E-mail: info@mybenefitsadvocate.com. Sharing confidential information? Please call first and they will initiate a secure email connection. When you call, please have your name, phone number, address, FRED and current plan ID available.

789 N WATER STREET STE 200 | MILWAUKEE, WI 53202 | PHONE: 414-226-4535 | FRED-INC.COM


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