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IMPACT REPORT

2024

Intro

A Word from Our Co-CEOs

Tourism is going through a transition period. As global travel rebounds, so do its consequences — from carbon emissions and tourism leakage to overcrowding in the most visited places on Earth. These challenges are not new, but they are more urgent than ever. At Evaneos, we believe in one powerful response: reinventing how we travel.

In 2024, this mission gained even more momentum. We marked a major milestone — Evaneos turned 15! And to celebrate, we gathered our entire team in Berlin for ITB, traveling across Europe by night train, proving that even big events can be done differently. There, we

reconnected not just with our purpose, but with our greatest asset: our network of local agencies.

This network is evolving with us. In fact, more of our partners than ever are progressing on their sustainability journey, with a growing number achieving certification and transforming the way tourism is practiced on the ground. Their commitment fuels ours and vice versa. Together, we’re building the future of travel — one that’s more equitable, more climate-conscious and more rooted in local realities. And we’re honing how we steer that future. That’s why, in 2024, we partnered with Roland Berger to launch the first ever

Overtourism Index. This new tool helps us — and the entire industry — to redistribute tourism flows more fairly: between countries, within regions and across seasons. It’s not an end in itself, but a bold step toward shared responsibility and informed action. And it has already proved instrumental in guiding our action: in collaboration with our partner agencies in Greece, we made the difficult but necessary decision to stop selling trips to Mykonos and Santorini during peak summer months. These islands are iconic, but also increasingly overrun. Choosing to protect them — along with the communities that live there — means putting long-term impact ahead of short-term gains. 2024 has also been a year of stronger leadership. We

welcomed our first independent board member, adding critical perspective, governance expertise and strategic oversight. Their presence ensures that our growth stays grounded in responsibility and that we continue to earn the trust of all our stakeholders. Thank you for reading this third Impact Report and for being part of this journey. Together, let’s keep moving tourism forward — for people, for places and for the planet.

ENJOY THE READ!

Aurélie Sandler & Laurent de Chorivit

Evaneos in a Nutshell

To understand our impact, you first need to know our model.

At Evaneos, we believe travel can — and should — be a force for good. That’s why we connect travelers directly with local experts to co-create 100% tailor-made trips that are more authentic, more ethical and more impactful. Every itinerary is designed to match travelers’ needs and desires while promoting deeper cultural connections, environmental respect and fairer economic practices. By choosing Evaneos, you’re not just planning a trip, you’re contributing to a tourism model that empowers local communities and transforms the industry for the better.

This is what we call Better Trips: meaningful adventures that benefit both travelers and hosts and that help set new standards for responsible tourism worldwide.

WITH EVANEOS, AT LEAST 85% OF YOUR TRAVEL COST GOES DIRECTLY

TO LOCAL COMMUNITIES (COMPARED TO 30-50% WITH TRADITIONAL OPERATORS*).

* source : Gilles Caire et Pierre Le Masne, « La mesure des effets économiques du tourisme international sur les pays de destination », Marché et Organisations, N°3, 2007, p.63-88

SOME TIPS TO TRAVEL BETTER

CHOOSE TRAIN TRAVEL | LEARN MORE

SKIP THE 3-DAY CITY TRIPS | LEARN MORE

TRAVEL OFF-SEASON, AWAY FROM CROWDS | LEARN MORE

STAY IN INDEPENDENT ACCOMMODATIONS | LEARN MORE

TRAVEL WITH COMMITTED AGENCIES | LEARN MORE

We’ll dive into all these tips in the following pages.

EVANEOS TURNED 15. WE’VE BEEN TRANSFORMING TOURISM SINCE 2009.

NEARLY A MILLION 800 000 861 595 € LET’S TALK CASH. MORE THAN WITH AN EXPANDING NETWORK.

TRAVELERS ACCOMPANIED. INVESTED IN THE BETTER TRIPS FUND AT THE TIME OF WRITING.

640 PARTNER AGENCIES ACROSS THE WORLD.

TANGIBLE ACTION.

PUBLICATION OF OUR OVERTOURISM INDEX IN PARTNERSHIP WITH ROLAND BERGER (EN).

CERTIFIABLY SUSTAINABLE.

OF AGENCIES IN OUR NETWORK ARE NOW ON THE JOURNEY TO SUSTAINABILITY CERTIFICATION AND 28% HAVE ALREADY OBTAINED A CERTIFICATION OR A FIRST LEVEL OF QUALIFICATION.

WE STOPPED SELLING TRIPS TO MYKONOS AND SANTORINI IN JULY AND AUGUST SO AS NOT TO CONTRIBUTE TO OVERTOURISM IN THESE REGIONS. 78 %

WALKING THE WALK.

Our Network

WHY ACT ALONE?

We partner with various organizations who share our mission. Some independently certify our commitments, while others set standards that we follow with conviction. Here are the key names you’ll encounter in this document.

Certifications Initiatives Partners

Volunteering with Social builder, Red Cross, Surfrider Foundation and others.

01. AGENCIES

OUR LOCAL AGENCY PARTNERS ARE AT THE HEART OF OUR MODEL, AND THEREFORE OF OUR IMPACT. THEY ARE THE ONES CREATING HUNDREDS OF THOUSANDS OF “BETTER TRIPS”: THOSE DREAM ITINERARIES THAT SUPPORT THEIR DESTINATION, BOTH IN TERMS OF THE LOCAL ECONOMY AND THE ENVIRONMENT.

This is why we are very selective: only one in ten agencies ends up joining our platform after a long application and auditing process, and they must meet (very) strict criteria:

BE A LOCALLY-BASED AGENCY (OBVIOUS TO US… BUT NOT TO OTHERS)

CONTRACTUALLY AGREE TO OUR CODE OF CONDUCT (READ IT HERE) WHICH SUMMARIZES OUR MINIMUM EXPECTATIONS ALIGNED WITH INTERNATIONAL TOURISM STANDARDS (FROM ORGANIZATIONS LIKE UN TOURISM AND ABTA), AND COVERS TOPICS SUCH AS FAIR WORKING CONDITIONS, CHILD PROTECTION, ANIMAL WELFARE AND MORE.

LE +

WE MONITOR OUR AGENCIES’ ALIGNMENT WITH OUR VISION THROUGH AN INTERNAL RATING SYSTEM, THE BETTER TRIPS INDEX (BTI), AND SUPPORT THEM IN THEIR ONGOING PROGRESS. TEAMWORK MAKES THE DREAM WORK!

Better Trips Index: Raising the Bar

We are committed to offering unforgettable trips for travelers with a better impact on the world.

This promise is made possible by our community of agencies that share this vision and are ready to evolve with us.

THE BETTER TRIPS INDEX (BTI)

THE BETTER TRIPS INDEX (BTI) IS OUR TOOL TO ENSURE EVERY TRIP LIVES UP TO OUR VISION OF RESPONSIBLE TRAVEL. IT HELPS US EVALUATE AGENCY ALIGNMENT, SUPPORT THEIR CONTINUOUS IMPROVEMENT AND GUIDE TRAVELERS TOWARD PARTNERS WHO SHARE THEIR VALUES ON OUR WEBSITE. A WIN-WIN FOR EVERYONE!

After a full redesign in 2023, the BTI continues to raise the bar in line with our sustainability goals. Here’s how we do it:

SUSTAINABLE IMPACT

WE SCORE AGENCIES BASED ON THE CONCRETE ACTIONS THEY TAKE TO IMPROVE THEIR ENVIRONMENTAL AND SOCIETAL IMPACT, AS WELL AS ON TRAVELERS’ PERCEPTIONS. AGENCIES SCORE HIGHER IF THEY ALREADY HAVE A RECOGNIZED SUSTAINABILITY CERTIFICATION, OR IF THEY ARE IN THE PROCESS OF OBTAINING ONE.

TRAVELER SATISFACTION

WE ASSESS THE QUALITY OF SERVICE AND THE OVERALL TRAVEL EXPERIENCE OFFERED BY THE AGENCY, BASED ON FEEDBACK FROM OUR TRAVELERS. AGENCIES THAT RECEIVE THE BEST FEEDBACK BEFORE, DURING AND AFTER THE TRIP OBTAIN A HIGHER SCORE.

BUSINESS PERFORMANCE

AS A PARTNER, WE ALSO MEASURE THE SUCCESS OF OUR PARTNER AGENCIES IN CREATING — AND SELLING — TRIPS THAT MEET OUR TRAVELERS’ EXPECTATIONS.

01. Agencies

Better Trips Index: Raising the Bar

TOP OF THE CLASS

IN 2024, WE HIT OUR TARGET WITH ONE-THIRD OF OUR AGENCIES ACHIEVING A BTI STAR OR A SCORE . IN ADDITION, 196 AGENCIES WERE RECOGNIZED AS LOCAL HEROES.

FULL DISCLOSURE

In 2025, we tightened up the BTI rules, particularly with regard to certifications, which had an impact on the initial 2024 results.

Our 2025 target: 60% of our business volume to be carried out by Star or A-scoring agencies.

01. Agencies

Agency Support

We offer comprehensive support to help our agencies develop at every level: sustainable impact, passenger satisfaction and commercial performance. Our aim: to give them as much as they give us. In addition to providing a dedicated account developer to each agency, in 2024 we also:

2 000

DIGITAL EVENTS ORGANIZED WITH OVER PARTICIPATING AGENCIES

LIVE ONLINE EVENTS CO-ORGANIZED WITH PLANETERRA TO EDUCATE AGENCIES IN 14 DESTINATIONS ABOUT COMMUNITY-LED TOURISM AND IMPACTFUL TRAVEL.

ONLINE TRAINING COURSES AND PRACTICAL GUIDES ROLLED OUT ON OUR LEARNING PLATFORM, INCLUDING DETAILED CONTENT ON DESIGNING RESPONSIBLE ITINERARIES.

AGENTS MET OVER THE COURSE OF FOUR LIVE SEMINARS HELD INTERNATIONALLY

01. Agencies

Better Together

CERTIFIABLY SUSTAINABLE!

In 2024, 78% of our agencies took part in a certification process. An overwhelming majority.

7% HAVE A SUSTAINABILITY CERTIFICATION (+4% COMPARED TO 2023)

21% HAVE COMPLETED THE FIRST LEVEL, E.G.: TRAVELIFE PARTNER OR TOURCERT (+11% COMPARED TO 2023)

50% HAVE STARTED THE CERTIFICATION PROCESS, THE MAJORITY WITH TRAVELIFE

EMPOWERING FEMALE-OWNED AGENCIES

Our goal for the end of 2025: to have over 200 agencies managed by women. BY THE END OF 2024, WE HAD: 131 FEMALE-OWNED AGENCIES RECRUITED, I.E.

ASIA-PACIFIC: 7

MIDDLE EAST AND AFRICA : 9

REST OF THE WORLD: 18

65.5% of our target achieved.

01. Agencies

Satisfaction: It Goes Both Ways

We expect a lot from our agencies. They expect as much of us.

We are in constant contact with our network of agencies via their account developers, our online community, special newsletters, webinars, user interviews, a dedicated team and local initiatives.

WE MEASURE AGENCY SATISFACTION THROUGH A QUARTERLY SURVEY (CONDUCTED IN Q1 AND Q2), WHICH IN 2024 YIELDED AN AVERAGE SCORE OF 4.33 OUT OF 5 (COMPARED TO 4.35 IN 2023).

THE FEEDBACK WE RECEIVE FEEDS INTO OUR ONGOING ENGAGEMENT STRATEGY: FROM PRIORITIZING PRODUCT DEVELOPMENTS TO THE CONTENT OF OUR TRAINING COURSES.

ROOM FOR IMPROVEMENT

There will ALWAYS be areas for improvement to better support the positive impact of our network, but these are a priority for the coming year:

Supply chain: better understanding the socioeconomic impact that our partner agencies have on their destination (recruitment practices, ownership structures, etc.)

Satisfaction survey: paused in Q3 and Q4 due to a team restructure, we plan to revise and relaunch this survey in the

second half of 2025, with the aim of achieving an agency satisfaction score of 4.5/5. To be continued!

02. TRAVELERS

IN 2024, OUR TOTAL NUMBER OF TRAVELERS SURPASSED 800,000. HUGE, RIGHT? WHAT WE’RE MOST PROUD OF IS THAT:

94 % OF THEM WERE SATISFIED WITH THEIR TRIP (+2% COMPARED TO 2023); THE AVERAGE SATISFACTION SCORE OF A TRIP IS 4.7/5 (COMPARED TO 4.5/5 IN 2023).

As a marketplace, we go above and beyond simply finding the best agencies and experiences for our travelers. We make it our responsibility to also empower, educate and inspire our travelers to make better choices.

In a major post-trip survey, over 15,000 travelers answered questions about sustainability — and 4.3 out of 5 said their trip aligned with our values of responsible travel.

2025 GOAL: HIT 4.5/5 — OR BETTER!

02. Travelers

The Traveler Pledge

In 2024, we turned our Ethical Traveler’s Guide into a tangible commitment: The Traveler Pledge, a 4-step promise to be signed before departure. By signing, travelers agreed to:

RESPECT LOCAL CULTURES

PROTECT NATURAL

LANDSCAPES

REDUCE THEIR CARBON FOOTPRINT

BECOME AN AMBASSADOR FOR RESPONSIBLE TRAVEL

Since its launch on the French market last August, 721 Traveler Pledges have been signed. It’s symbolic, but meaningful: a reminder of our commitment to making travel a force for positive change that extends well beyond the stay.

02. Travelers

Staying Inspired

Our trips are co-created with our travelers to fit each traveler’s wishes... But usually the co-creation process starts with an inspirational proposal on our website. So last year, we made great efforts to ensure these proposals from our local agencies align with our values.

We developed new itinerary guidelines for our agencies, encouraging them to promote…

ALTERNATIVE EXPERIENCES CULTURAL EXCHANGES.

INDEPENDENT, SMALL-SCALE ACCOMMODATIONS.

TOURISM FOCUSED ON ECOSYSTEM RESTORATION.

IN COLLABORATION WITH LOCAL COMMUNITIES.

Every itinerary on our site is carefully reviewed to ensure it qualifies as a “Better Trip”. Beyond the points above, we remove those that violate our standards (such as polluting activities or those disrespectful to animal welfare, city breaks, etc.). We are also offering more train journeys.

For those unsure of where to go, we offer recommendations based on the desired length of stay. We explain that it’s unreasonable to travel halfway around the world for a week and highlight destinations accessible without flying.

To avoid overcrowding, we no longer publish “top destinations” at the beginning of the year. Instead, we offer a quiz that provides personalized recommendations, mostly off the beaten path and close to their home.

Our social media and newsletters follow the same code of conduct. Tens of thousands of followers are encouraged to travel better: by train, by bike, away from the crowds, off-season…

02. Travelers

2025 Outlook

HIGHLIGHTING LOCAL HEROES

Since 2024, we’ve been shining a spotlight on topperforming agencies through our Local Heroes feature — a visual highlight on our website that celebrates the best BTI scores.

Goal: To help travelers make more informed choices by showcasing agencies that:

CRAFT ITINERARIES THAT STAND OUT FROM THE REST

DEMONSTRATE A TANGIBLE COMMITMENT TO THEIR COMMUNITIES

DELIVER SUSTAINABLE EXPERTISE AND SATISFACTION

GO AGAINST THE FLOW

2025 OBJECTIVE:

TO ENCOURAGE TRAVEL TO ALTERNATIVE DESTINATIONS

DURING THE SUMMER MONTHS AND PROMOTE OFF-SEASON TRIPS. IN SHORT, TO TRAVEL DIFFERENTLY: WITH GREATER POSITIVE IMPACT AND LESS PRESSURE ON ECOSYSTEMS.

03. DESTINATIONS

It’s simple, really.

THERE’S NO TOURISM WITHOUT DESTINATIONS.

Our travelers visit living, breathing places — full of nature, culture and community. Our responsibility? To help protect them through the way we travel. Here’s how.

One Vision… Different Realities

In 2024, we strengthened our destination-specific approach, recognizing that no one-size-fits-all solution can address the diversity of local challenges. Building on the Evaneos Destination Index (launched in 2023), we identified 15 priority destinations facing pressing issues such as:

HIGH CARBON INTENSITY

OVERTOURISM

ECONOMIC LEAKAGE

In these destinations, we implement a 360° approach designed to rebalance tourism flows, reduce environmental impact and generate meaningful value for local communities.

03. Destinations

Overtourism: We’re Over It.

In 2024, in partnership with Roland Berger, we published the first ever Overtourism Index.

Overtourism is one of the most pressing — and complex — challenges facing the travel industry today. It isn’t just about crowds — it’s about the excessive concentration of travelers that strains local environments, disrupts daily life for residents and degrades the travel experience itself.

But while its effects are visible, overtourism is difficult to measure. Every destination is unique and the indicators of stress can vary widely. That’s why we created this new, ambitious Index — a data-driven decision-making tool designed to guide our actions and inspire change across the entire sector.

03. Destinations

Overtourism: We’re Over It.

IN SUMMARY

Based on data from 70 countries, the analysis identifies five exposure profiles, each with distinct issues:

COASTAL DESTINATIONS: COMPACT, HIGH-DENSITY AREAS LIKE GREECE, CYPRUS AND MAURITIUS, ARE PARTICULARLY VULNERABLE DUE TO FRAGILE ECOSYSTEMS AND A HEAVY RELIANCE ON TOURISM, ESPECIALLY DURING PEAK SEASON.

POPULAR EUROPEAN DESTINATIONS: COUNTRIES LIKE SPAIN, ITALY AND FRANCE EXPERIENCE SHARP PEAKS IN VISITOR NUMBERS DURING THE SUMMER, DRIVEN BY LARGE SEASONAL TOURIST FLOWS.

LARGE URBAN CENTERS: CITIES LIKE AMSTERDAM AND COPENHAGEN

FACE SIGNIFICANT CROWD MANAGEMENT CHALLENGES, OFTEN ADDRESSED THROUGH DEDICATED SUSTAINABLE ACTION PLANS.

HIGH-GROWTH DESTINATIONS: COUNTRIES LIKE MOROCCO, VIETNAM AND EGYPT ARE FACING MOUNTING PRESSURE FROM TOURISM AND REQUIRE PROACTIVE POLICIES TO MANAGE IT SUSTAINABLY.

LOW-RISK TERRITORIES: COUNTRIES LIKE CANADA, TANZANIA AND AUSTRALIA BENEFIT FROM LIGHTER, MORE EVENLY SPREAD TOURISM FLOWS, RESULTING IN LOWER EXPOSURE TO OVERTOURISM.

03. Destinations

From Insight to Action

WITH A THREE-PRONGED SOLUTION.

REBALANCE DEMAND: PROMOTE OFF-SEASON TRAVEL TO LESSER-KNOWN DESTINATIONS.

DRIVE TRANSFORMATION: SUPPORT LOCAL STAKEHOLDERS, ENCOURAGE COMMUNITY-BASED TOURISM.

IMPOSE LIMITS: THROUGH QUOTAS, TAXES OR PERMITS IN HIGHLY SATURATED AREAS

This index provides a transparent foundation for decision-making that puts destinations — and the people who live there — at the center. It’s designed for industry stakeholders, policymakers and ultimately, travelers themselves.

03. Destinations From Insight to Action

PSSST !

LET’S TALK ABOUT GREECE.

THE SUN IS SETTING OVER MYKONOS AND SANTORINI.

Our goal isn’t to stigmatize destinations — but to support them in the right way, at the right time.

The Overtourism Index clearly showed that Greece is among the most exposed countries, with Mykonos and Santorini ranking at the top for high-season pressure.

In response, and in cooperation with local agencies, we made a bold decision: starting in summer 2025, we will stop selling trips to these islands in July and August.

WHY?

TO PRESERVE THE ISLANDS’ HERITAGE AND RESIDENTS’ QUALITY OF LIFE

TO REDUCE ENVIRONMENTAL PRESSURE ON THESE ISLANDS

TO BUILD A MORE RESILIENT, YEAR-ROUND TOURISM ECONOMY OUT OF BOUNDS... BUT NOT OUT OF OPTIONS

SIX ITINERARIES HAVE BEEN REMOVED AND 26 OPTIMIZED

101 NEW ITINERARIES HAVE BEEN DEVELOPED OFFERING ALTERNATIVE ARCHIPELAGOS TO THE CYCLADES

03. Destinations

Climate Action: What, When, How?

The climate crisis threatens not only destinations, but the future of travel itself. That’s why Evaneos signed the Glasgow Declaration for Climate Action in Tourism at COP26 — committing to reach net zero before 2050.

In 2023, we published our Climate Action Plan and will update it annually to track progress.

OUR STRATEGY RESTS ON FIVE FUNDAMENTAL PILLARS:

MEASURE AND COMMUNICATE ALL TRAVEL-RELATED EMISSIONS.

DECARBONIZE OUR TRIPS WITH TARGETS ALIGNED WITH THE LATEST CLIMATE SCIENCE.

REGENERATE BY RESTORING AND PROTECTING ECOSYSTEMS.

COLLABORATE THROUGH SHARING KNOWLEDGE ABOUT RISKS AND SOLUTIONS WITH ALL STAKEHOLDERS.

FINANCE BY DEDICATING HUMAN AND MATERIAL RESOURCES TO EMPOWER OUR TEAMS AND PARTNERS IN REACHING THESE GOALS. FOR MORE DETAILS, PLEASE SEE THE FOLLOWING PAGES.

03. Destinations

Let’s Do the Math

The idea: to calculate all our emissions — including those generated by travelers during their stay at the destination, as well as international transport, even when not booked through Evaneos.

While we’re not obligated to do so, excluding these emissions would be disingenuous.

AFTER ALL, WE ALL LIVE ON THE SAME PLANET,

RIGHT?

0,4 %

INTERNAL CARBON FOOTPRINT

> Energy usage in our (home) office

> Transportation (commutes and business travel)

> Purchases (all services and products)

76 %

> Waste

> Digital emissions (servers, digital campaigns...)

> Infrastructure

23,6 %

IN-DESTINATION EMISSIONS

> Domestic flights

> Ground transportation

> Accommodation

> Activities

> Meals

> Guides

INTERNATIONAL FLIGHTS 76 %

23,6 % 0,4 %

03. Destinations

Let’s Do the Math

TRIP-RELATED EMISSIONS

In 2024, we partnered with ecollective, a consultancy specialized in measuring the carbon footprint of travel companies, to better understand the carbon footprint of the trips that are sold through our platform.

This was no small task, as every year, our hundreds of partner agencies sell tens of thousands of tailormade trips, generating vast amounts of data, months of analysis and continuously evolving insights.

7 % ACCOMMODATION

3,5 % DOMESTIC FLIGHTS

4 % GUIDES 6 % TRANSFERS 1 % ACTIVITIES 2,5 % MEALS

03. Destinations

Let’s Do the Math

CARBON ACCOUNTING: MISSION IMPOSSIBLE?

Data on our trips:

Each of our partner agencies creates custom trips. Precisely calculating the carbon footprint of activities on-site can feel like running an obstacle course. So sometimes, we’ve had to rely on estimates or averages.

Data on international transportation:

Here too, we had to make many assumptions because we don’t always know how our travelers choose to get to a destination. But we do know that for them to enjoy an Evaneos experience, they need to get there, and we believe it’s logical to take our share of responsibility.

ADDRESSING MISSING OR INCORRECT DATA

To account for missing or inaccurate data, we’ve added a 15% margin of error. And we’re already working on improving our data quality and calculation methods for our future impact report.

Decarbonization: Next Steps 03. Destinations

At Evaneos we see ourselves responsible not just for the trips we sell, but also how our travelers get to their destination.

This is why, as mentioned above, we include international transport in our total carbon footprint calculation.

SPOILER ALERT.

To address every component of our carbon footprint, we’ve developed Carbon30, an ambitious decarbonization strategy built on three key pillars:

TRAVEL CLOSER (AND BY TRAIN)

A CHANGE OF SCENERY, DOESN’T HAVE TO MEAN CROSSING THE GLOBE — OR THE TARMAC. WE’RE INCREASING THE SHARE OF TRAVELERS HEADING TO NEARBY DESTINATIONS, AND WE WANT RAIL TO BECOME THE PREFERRED OPTION, BOTH IN OUR OFFERINGS AND IN TRAVELERS’ CHOICES.

REDUCE ON-GROUND EMISSIONS

WE’RE WORKING TO BETTER MEASURE, OPTIMIZE AND REDUCE THE CARBON INTENSITY OF ITINERARIES AT THE DESTINATION.

STAY LONGER

WE AIM TO ENCOURAGE AND ENABLE LONGER STAYS — BOTH IN OUR TRIP DESIGN AND ON THE GROUND — TO LOWER THE CARBON FOOTPRINT PER DAY OF TRAVEL.

03. Destinations

Regenerate — with Planeterra!

MINI GLOSSARY REGENERATE IN THE GLASGOW DECLARATION STANDS FOR RESTORING ECOSYSTEMS AND EMPOWERING LOCAL COMMUNITIES — ENSURING TOURISM GIVES BACK BY SUPPORTING NATURE AND PEOPLE.

In 2023, we found the partner we had long been searching for — Planeterra, an organization whose mission perfectly aligns with ours: using tourism as a force for good through community-led travel experiences that empower local people and protect their environments.

In 2024, our partnership became operational — connecting Planeterra with our agencies and embedding their work into our ecosystem. Backed by our Better Trips Fund, this collaboration allows us to not only contribute financially, but to also leverage our network, expertise and traveler community.

03. Destinations

Regenerate — with Planeterra!

EVANEOS CONNECTED 81 COMMUNITIES WITH ITS NETWORK IN 14 DESTINATIONS

SEVEN INITIATIVES RECEIVED SIGNIFICANT FUNDING (FOR TRAINING AND GRANTS) AND WERE CHOSEN WITH OUR AGENCY PARTNERS:

URPIS DE ANTAQUILLKA (PERU – YOUTH, HOMELESSNESS)

PKP COMMUNITY CENTRE (INDONESIA – WOMEN AND YOUTH)

RAZAFINDRABE (MADAGASCAR – WOMEN)

BUNGAMATI COMMUNITY (NEPAL – INDIGENOUS COMMUNITIES)

RODAKAS ASSOCIATION (GREECE – RURAL COMMUNITIES, WOMEN)

CULTURAL SOCIETY OF PANORMOS EPIMENIDES (GREECE – NATURE AND BIODIVERSITY)

SHEDIA HOME (GREECE – YOUTH, HOMELESSNESS)

33 UNIQUE

CO-CREATED EXPERIENCES:

A few examples: a cooking class on the outskirts of Kathmandu, a social and historical walking tour through Athens’ neighborhoods, yoga in a hidden garden in Bali, or immersion in rural villages off the beaten path in Crete. Unique and transformative — exactly the kind of travel we believe in.

In practical terms, these efforts have reached 353 direct beneficiaries and 2,420 indirect beneficiaries, including families and wider communities. They support women, young people, Indigenous populations, marginalized groups and help protect local biodiversity.

04. INTERNAL MATTERS

YOU CAN’T TALK ABOUT THE EVANEOS UNIVERSE WITHOUT MENTIONING ITS BEATING HEART: THE EVANEOSSIANS.

This team brings our vision to life — because if tourism is to become a driver of positive change, it starts with the work we do in-house and the culture that empowers everyone to learn, grow and express themselves. Our cultural identity is built on three core pillars: authentic connection, a spirit of adventure and a keen desire to make an impact.

For over 15 years, this culture has guided us through growth, challenges and transformation. In 2024, we reaffirmed it through three core pillars that continue to unite us.

ADVENTUROUS MINDSET : WE EMBRACE CHANGE WITH AGILITY, TAKING CALCULATED RISKS AND DARING TO INNOVATE BOLDLY. THIS ADVENTUROUS MINDSET KEEPS US FLEXIBLE AND RELEVANT IN AN EVER-CHANGING WORLD.

AUTHENTIC CONNECTIONS : WE FOSTER A CULTURE OF TRUST, TRANSPARENCY AND INCLUSIVITY — WHERE EVERYONE FEELS SAFE TO BE THEMSELVES, COMMUNICATE FREELY AND GROW TOGETHER.

WILL TO IMPACT : WE AIM HIGH, DRIVEN BY AMBITION, BUT ARE GROUNDED IN RESPONSIBILITY. WE STRIVE FOR TANGIBLE, LASTING OUTCOMES THAT BENEFIT THE COMPANY, THE PLANET AND SOCIETY.

04. Internal Matters

Lifelong Learning

Training is key to Evaneossians’ continuous growth and learning. In 2024, over 70% of employees attended at least one course, with a focus on sustainability. OF OUR EXECUTIVE TEAM AND 85% OF TEAM LEADERS COMPLETED A COURSE LONGER THAN 10 HOURS TO DEEPEN THEIR UNDERSTANDING OF THE ENVIRONMENTAL CRISIS AND CORPORATE RESPONSIBILITY. WE HIGHLY RECOMMEND THE MOOC CO-CREATED BY C3D AND POUR UN RÉVEIL ÉCOLOGIQUE!

65 %

OF ALL EVANEOS EMPLOYEES PARTICIPATED IN CSR AWARENESS INITIATIVES SUCH AS THE CLIMATE FRESK, THE MOOC, THE DIVERSITY FRESK, THE GSTC TRAINING OR A 2TONNES WORKSHOP.

PLUS, EVERY NEW RECRUIT UNDERGOES A 4-DAY TRAINING IN NON-VIOLENT COMMUNICATION.

04. Internal Matters

Carbon Footprint: It Starts with Us

While our direct footprint is relatively small, it’s also the one we can influence most effectively.

Thanks to our collaboration with Sami , we’ve refined our measurement tools, expanded the scope of analysis and accounted for company growth . The updated 2023 figures are lower than previously reported, mainly due to improved emission factors, especially in digital marketing.

Recent data includes factors such as digital marketing campaigns, AI usage, energy consumption from remote work and food choices in the office.

NB: All data in tons of CO2 equivalents (tCO2e)

04. Internal Matters

Solidarity First

At Evaneos, we celebrate and support every act of solidarity and environmental commitment.

SOLIDARITY MONTH – JUNE 2024

Now an annual tradition. In 2024, more than 80 Evaneossians volunteered their time for several NGOs: the Red Cross (Paris 9th), Social Builder, the Surfrider foundation, La Chorba and JRS Réfugiés.

SOLIDARITY CTO (ALL YEAR LONG!)

We offer an extra CTO day to any employee who uses a day off to do voluntary work. In 2024, 7 Solidarity CTO days were used

ENVIRONMENTAL CTO

Choosing to travel by train rather than by plane takes time. When our teams opt for this option during their personal vacations, we support them with an additional CTO day. In 2024, 16 Environmental CTO days were used.

HORIZON 2025

WE AIM TO STRENGTHEN OUR LONG-STANDING PARTNERSHIPS, ESPECIALLY WITH THE LOCAL RED CROSS BRANCH CLOSE TO OUR OFFICE. WE ALSO WANT TO BOOST EMPLOYEE MOTIVATION TO TAKE A DAY OFF FOR VOLUNTEERING —AN EXCELLENT WAY TO SUPPORT THE CAUSES THEY CARE ABOUT.

04. Internal Matters

It’s called WLB OR WORK-LIFE BALANCE.

COMPRESSED WORK WEEK: To support better worklife balance and greater flexibility, we introduced a 4.5-day work week in 2023. This allows employees to take Friday morning or afternoon off, no leave required. In 2024, 35% of employees used this option at least once a month.

7,8/10

EMPLOYEE SATISFACTION: WE REGULARLY TAKE THE PULSE OF TEAM MORALE THROUGH ANONYMOUS SURVEYS. IN 2024, OUR OVERALL SATISFACTION SCORE WAS 7.8/10 (A SLIGHT INCREASE FROM 7.7 IN 2023).

A FINAL WORD

Thanks for journeying with us through this report!

THE ROAD AHEAD IS STILL LONG — BUT OUR DETERMINATION IS UNWAVERING.

In 2025, we’ll finalize the scope and goals of our ambitious Carbon30 Decarbonization Plan: a strategy we’ll share publicly to once again lead by example and inspire the entire industry.

We’re also redesigning our overarching sustainability strategy, now structured around three pillars: benefit the PEOPLE, benefit the PLANET and transform the INDUSTRY — a clearer, bolder framework to guide everything we do.

At the same time, we’re developing a holistic strategy to address tourism’s structural challenges at the source: by reimagining destination experiences to better manage visitor flows, reduce economic leakage and lower the carbon footprint of each itinerary.

Stay tuned throughout the year, and keep an eye out: our 2025 Impact Report is getting a whole new look!

The Better Trips Fund

ESTABLISHED

July 2021

OBJECTIVE

Support projects that reduce the negative impacts of tourism and initiatives that promote a positive transformation of the industry.

FUNDING

A percentage of each trip sold is allocated. This amounts to over 2% of our annual revenue.

SCOPE OF ACTION

In past years, the Better Trips Fund supported projects from reforestation to waste collection, carbon offsets, and partner certifications .

In 2024, we focused on restructuring the fund to streamline project selection, improve prioritization, and enhance transparency. Its new structure, aligned with our updated sustainability strategy, will be announced in 2025.

SIGNIFICANT

In 2024, the fund received €861 595

Stakeholder Engagement Plan

Our mission is to use tourism as a force for good, and as a B Corp, we are committed to ensuring that we’re doing good for all our stakeholders, not just a select few. We believe that meaningful stakeholder engagement is integral to our sustainability strategy. Engaging with and learning from our stakeholders allows us to understand their perspectives, address their concerns, and collaborate on achieving our sustainability goals.

As a global company with international travelers and agency partners in around 170 destinations worldwide, we interact with a vast range of stakeholders every single day. Below, we provide a summary of our multi-stakeholder model and how we aim to deliver value to all stakeholders through open dialogue and collaboration, fostering mutual understanding and progress.

TRAVELERS

Our mission to offer “Better Trips” also entails “better trips for travelers”: focusing on high-quality and authentic experiences, human connection, and exceptional service. This is what we work on every day. And to achieve this, it is crucial for us to maintain a close exchange with our traveler community, understanding their wishes, needs, and points of critique.

We engage with our travelers through various channels. Most importantly, we send satisfaction surveys before and after a trip to all travelers. The results of these surveys are constantly measured, analyzed, and automatically forwarded to our agency partners to help them and us improve our services. They are also considered in our internal “Better Trips Index”, which influences how our partners are featured on our website. Of the over 800,000 travelers who have traveled with us so far, 94% were satisfied with their trip, and in 2024, the average rating of a trip was 4.7 out of 5 stars (compared to 4.5 out of 5 in 2023).

Additionally, our teams can be reached via phone, email, various social media platforms, and execute punctual proactive outbound calls to selected travelers, creating open channels of

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dialogue. We also use focus groups, user tests, and interviews with our customer base to ensure that our product matches their expectations and needs. Through these efforts, we continuously strive to enhance the travel experiences we offer.

AGENCY PARTNERS

At Evaneos, we refer to the local agencies that work with us as our “partners,” not “suppliers.” This reflects the true nature of our relationship: a partnership rather than a unilateral, transactional one. We are in constant contact with our network of over 600 agency partners, aiming to support them as best as possible and in ways that cater to their individual needs. To facilitate this, we have several dedicated contact points: dedicated account development managers and an agent care team provide personalized support, while our digital community platform, “Community Campus” allows the entire community to exchange ideas and learn from one another. Additionally, we offer webinars, (e)trainings, and academies around the world, and send regular newsletters to keep the community informed about important news and updates.

To best include our agency partners’ perspectives, we have formed Local Agency Committees with representatives from the community. We meet with these committees approximately every two months to discuss challenges or strategic projects, incorporating their feedback and ideas into our decision-making process.

We also work with focus groups on specific topics, such as supporting the sustainability development of the agency network. And an automated feedback loop allows partners to continuously share feedback and ideas regarding our technical solutions with our teams.

To ensure we are successful in our efforts to be a supportive partner and create a community of like-minded, committed travel experts, we monitor the satisfaction of our agency partners three times a year through anonymous surveys sent to the entire network. In Q1 & Q2 of 2024, the average satisfaction of our agencies was 4.38, due to team restructure send-out of the survey wasn’t carry on in the second part of the year. In 2025 we want to work on the re-launch of the survey.

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DESTINATIONS

Tourism has a significant impact on destinations, affecting their local environment, population, culture, and economy. Our mission is to make these impact as positive as possible, and limit the negative consequences. Therefore, we actively engage with tourism destinations around the world as key stakeholders. Our most direct connection to the over 170 destinations, which we send travelers to, are our local agency partners. These agencies, being local-based, are direct representatives of their destinations and cultures. They are committed to protecting and supporting their local cultures and environments.

Beyond our agencies, we are also in contact with various tourism boards, local sustainable tourism experts, and increasingly, governmental institutions within these destinations. Additionally, our partnership with Planeterra, an NGO that envisions a world where people create their own economic opportunities, places are protected, and cultures are celebrated through travel, provides another direct link to local communities. We also collaborate with industry partners such as The Travel Foundation, Travelife, or Animondial, who often have direct connections to or expert knowledge of destinations.

The outcome of all these exchanges is the realization that every destination is unique, faces different challenges, and has different needs. A strong exchange and hyper-local approach are essential to finding the best solutions for each destination.

EMPLOYEES

Evaneos is made up of a multinational team of over 170 Evaneossians working from five European countries. They bring our vision of “Better Trips” to life, and we are committed to providing them the best environment to work, learn, and grow. To ensure we succeed in this commitment, we have established multiple processes for continuous and honest feedback between the company and its employees. We implement a 360 HR cycle with three key moments throughout the year, allowing both staff and team leaders to reflect on and communicate about challenges, successes, expectations, and needs. In our monthly team meetings, we include an anonymous Q&A section where any kind of question can be addressed anonymously to the management and receive a public response. This safe, anonymous method often leads to more honest and authentic

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exchanges. Additionally, we send short anonymous surveys to all employees every two weeks to check in on their satisfaction across various engagement and well-being categories. In 2024, the overall satisfaction of Evaneos employees was 7.8 out of 10. Lastly, we maintain strong links with employee representatives to ensure the diverse perspectives and needs of all employees are heard and considered. Our “staff representatives” consists of 10 employees representing various communities, genders, nationalities, and profiles. They are informed about all important information and consulted before any strategic decisions are made.

NGOS AND INTERNATIONAL ORGANISATIONS

We work with outstanding NGOs in Europe and abroad that share our vision of creating a more sustainable future. Many of these organizations are supported through our Better Trips Fund, to which we invest a portion of every trip, amounting to over 2% of our revenue.

Our key NGO partner is Planeterra, an organization that helps local organizations and communities use tourism as a catalyst to improve people’s lives, protect their natural environments, and celebrate their culture. Rather than merely providing financial support to Planeterra, we have developed a strong collaborative partnership, leveraging synergies between our two missions. As a sign of mutual trust and commitment, our CEO joined their board as a supervisor.

Additionally, we collaborate with NGOs such as ANIMONDIAL, The Travel Foundation, or Travel Without Plastic on joint missions to enhance the positive impact travel can have globally.

We are also an active member of the UN Global Compact network in France, which encourages businesses worldwide to adopt sustainable and socially responsible policies based on ten universal principles covering human rights, labor, environment, and anti-corruption. Moreover, we maintain links with UN Tourism and the UN One Planet network, ensuring our alignment with global sustainability standards and initiatives.

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TOURISM INDUSTRY

Trying to change an entire industry can’t be done alone, and we believe there should be no competition when it comes to sustainable development. This is why we actively seek out exchanges and collaboration with industry partners, competitors, and trade associations.

For example, we are active members of various tourism and travel associations across Europe, such as ATTA and VIR, among others. Participating in their events and engaging with a network of diverse tourism actors is a key way for us to connect with the broader industry and work on joint challenges.

Evaneos is a launch signatory of the United Nations Glasgow Declaration, a joint call from the industry for more climate action in tourism. We publicly communicate about our commitments and invite other tourism actors to join us. We have published our Climate Action Plan to share our strategies with the industry and actively exchange learnings with other signatories.

Similarly, we are part of the UN Global Tourism Plastics Initiative, collaborating with the United Nations One Planet Network to engage our agency partners in reducing plastic waste in tourism. Additionally, we maintain links with direct and indirect

competitors to collaborate on research projects and advance our sustainability goals and actions.

Evaneos also serves as a mentor in Travel Tech France, supporting innovative startups in the tourism industry to succeed and promoting sustainable practices among new entrants in the market.

GOVERNMENTS AND POLICY MAKERS

We believe in the responsibility of companies to engage with governments and policymakers around the world to create a more sustainable economy, inclusive society, and healthier planet.

As a certified B Corp company, we are part of a global network of companies working to transform the global economy to benefit all people, communities, and the planet. This network leads economic systems change to support our collective vision of an inclusive, equitable, and regenerative economy. Our policy work pushes for meaningful legal change around corporate accountability and social impact.

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Similarly, we are part of the Mouvement Impact France, a network of entrepreneurs and economic actors committed to integrating social and ecological impact into their business models. This movement seeks to create a fairer, more united, and sustainable society by fostering businesses that prioritize social and ecological impact. It also advocates for changes in French and European laws to support these goals. Our management maintains relationships with both the French and European governments, engaging in policy advocacy to influence legislation and regulations that affect the tourism and tech start-up industry. This engagement has been particularly important during the challenging period of the pandemic, when the tourism industry faced an ever-changing context. By engaging with policymakers, we aim to ensure that the industry’s recovery aligns with sustainable and inclusive growth principles. We believe in the responsibility of companies to engage with governments and policymakers around the world to create a more sustainable economy, inclusive society, and healthier planet.

CIVIL SOCIETY

To better understand the needs and expectations of the public regarding more sustainable travel, we regularly conduct public surveys. For example, we conducted a large-scale survey in multiple European countries to gauge travelers’ interest in traveling longer but less often, or during the low season. The results highlighted the responsibility of employers and governments to develop models that support more sustainable tourism practices. By engaging with civil society in these ways, we aim to foster a broader cultural shift towards more sustainable travel.

Whether through public debates, speaker panels at conferences and festivals, advertisement campaigns, or TV interviews, we actively share our vision and mission with the broad public and engage in discussions about responsible travel. To better understand the needs and expectations of the public regarding more sustainable travel, we regularly conduct public surveys. For example, we conducted a large-scale survey

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in multiple European countries to gauge travelers’ interest in traveling longer but less often, or during the low season. The results highlighted the responsibility of employers and governments to develop models that support more sustainable tourism practices. By engaging with civil society in these ways, we aim to foster a broader cultural shift towards more sustainable travel.

SHAREHOLDERS/INVESTORS

We value honest and transparent communication with our board members, maintaining direct contact through regular meetings and calls to discuss all aspects of business performance, trends, and strategic plans.

The board is regularly informed about and supportive of our CSR strategy, which includes initiatives such as prioritising Better Trips, becoming a B Corp and officially incorporating the notion in our bylaws that we aim to bring value to all stakeholders, not just shareholders. More recently, our ambitious decarbonization strategy has also received their backing.

We provide dedicated ESG reporting to our investors annually, ensuring they are fully informed about our environmental, social,

and governance efforts. Our commitment to sustainability has been recognized, as we have been included as a case study in several of their own reports. This ongoing dialogue and transparency help us align our business practices with the expectations and values of our investors.

We provide dedicated ESG reporting to our investors annually, ensuring they are fully informed about our environmental, social, and governance efforts. Our commitment to sustainability has been recognized, as we have been included as a case study in several of their own reports. This ongoing dialogue and transparency help us align our business practices with the expectations and values of our investors.

Thank you for reading the very last lines of this report. Mic drop, and see you next year!