Careers With Wings - Flight Attendant Career Guide

CAREERS WITH WINGS

FLIGHT ATTENDANT CAREER GUIDE

ABOUT ENDEAVOR AIR HEADQUARTERS Minneapolis, Minn.

Atlanta (ATL), Cincinnati (CVG), Detroit (DTW),

CREW BASES New York City (JFK & LGA), Minneapolis (MSP), Raleigh-Durham (RDU)

MAINTENANCE BASES

Atlanta (ATL), Cincinnati (CVG), Mosinee, Wisc. (CWA), Des Moines (DSM), Detroit (DTW), Indianapolis (IND), New York City (JFK & LGA), Minneapolis (MSP), Raleigh-Durham (RDU), Knoxville (TYS)

CITIES SERVED United States: 120 | International: 6 | Total: 126 FLIGHTS PER DAY 700 EMPLOYEES 5,000 employees | 1,600 Flight Attendants CUSTOMERS More than 15 million customers each year SERVED

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OUR FLEET

MHI RJ CRJ-900

Fleet Size: 121 Number of Flight Attendants: 2 Cabin

First Class: 12 | Delta Comfort+®: 20 | Main Cabin: 44 *Select CRJ-900 aircraft are in a 70-seat configuration

Length 118’11

Wingspan 81’7

Cruise Speed 528 mph

Exits 6

Galleys 2

Lavatories 2

Endeavor is the world’s largest operator of CRJ-900 aircraft

MHI RJ CRJ-700

Fleet Size: 9 Number of Flight Attendants: 2 Cabin

First Class: 9 | Delta Comfort+®: 16 | Main Cabin: 44 Length 106’1

Wingspan 76’3

Cruise Speed 515 mph

Exits 4

Galleys 1

Lavatories 1

A CAREER WITH WINGS Being a flight attendant is more than a career; it’s a lifestyle.

Endeavor flight attendants are champions of safety, are customer-focused, and enjoy a fast-paced “on the fly” work environment. As the face of Endeavor, our flight attendants exude integrity and excellence in service to ensure customer satisfaction and secure customer loyalty.

WHAT MAKES ENDEAVOR AIR FLIGHT ATTENDANTS SPECIAL? ● Each Endeavor flight attendant is given a SkyPro, a mobile device equipped with resources and tools that facilitate communication and set them up for success; ● Through Endeavor’s Inspire Mentor Program, new hire flight attendants can find guidance, support, and encouragement as they navigate their new role; ● Our flight attendants may continuoulsy learn through our annual professional development summit — “Elevate” — to inspire and empower them to succeed.

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It takes a special type of person to be a flight attendant, and I believe Endeavor flight attendants are the best in the business.

We’re made up of natural leaders who have a keen eye for safety and a passion for making people feel welcome. If this sounds like you, I encourage you to join our team. Come fly with us!”

-Patty Allen VP, Inflight Services

CREW BASES Crew bases or domiciles, are awarded with contingent job offers. This is where a flight attendant begins each of their assigned trips. ● Endeavor’s crew bases are Atlanta (ATL), Cincinnati (CVG), Detroit (DTW), New York City (JFK & LGA), Minneapolis (MSP), Raleigh-Durham (RDU)

COMMUTING We recognize that some flight attendants do not permanently reside near their assigned base location. Flight attendants are able to travel space-available — or standby — on Delta Air Lines to get to and from work. They may also travel space-available on other airlines at a lower priority.

All flight attendants must have the ability to report to work at their assigned base within 2 hours of being contacted (2.5 hours for JFK or LGA) for an assignment.

Flight attendants who choose to commute should be aware that having lower seniority can make commuting more difficult. Plus, they will incur the extra expense of overnight accommodations, transportation, and out-of-base parking.

MSP DTW

CVG RDU ATL

JFK & LGA

JOINING OUR TEAM From training to compensation, Endeavor is proud to lead the way in the regional industry.

WORLD-CLASS TRAINING Our training package is valued at $4,100 (not including the cost of airfare) to set trainees up for success when learning, as well as on the job: • Training pay of $1,500 (less applicable taxes), paid in two installments.

• Air transportation to and from Minneapolis (for candidates who live more than 50 miles from the Learning Center).

• Single occupancy hotel accommodations while in Minneapolis.

• Lunch provided on training days ($160 value).

• Company-provided full uniform package ($680 value).

• SkyPro device and accessories ($1,000 value).

COMPENSATION Endeavor offers industry-leading compensation, with new hires starting at $25.84/credit hour.

• Annual hourly pay increase - Earn $27.28/credit hour after 1 year (2026 rate) • Per diem of $2.20 (earned on trip status while away from base)

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TRAINING OVERVIEW Flight Attendant Initial Ground School Training consists of four consecutive weeks and may include weekend classes. Classes are held at the Endeavor Air Training Center, located on the Delta campus in Minneapolis, Minn.

• Initial training is rigorous. Training includes classroom instruction as well as practical training, hands-on drills, and competency exams.

• Endeavor Air provides single occupancy hotel accommodations for all trainees. Trainees are required to stay at the host hotel.

Accommodations are provided the day prior to the start of class through graduation day.

• Trainees are responsible for bringing sufficient funds to cover some meals.

• Training pay of $1,500 (less applicable taxes) is paid in two installments.

The first half is paid during the first or second pay period of the month, depending on training start date. The second installment is paid upon successful completion of classroom training. Hourly pay rates do not apply during training.

Flight attendant trainees are required to complete all written exams with a minimum passing score of 80%. Further details concerning training standards are reviewed in detail during the first day of class.

Ground School is followed by the Initial Operating Experience (IOE). Each graduate will have two days off following graduation and should be prepared to start IOE on the third day. IOE typically lasts four days, after which new flight attendants will receive a build-up line from Crew Services.

JOB DESCRIPTION OVERVIEW Endeavor Air flight attendants provide a safe and memorable on-board experience for every customer, every day, on every flight by creating a warm and welcoming environment for our guests. We are looking for service-oriented professionals with a passion for customer service and helping others.

RESPONSIBILITIES • Ensure the safety and comfort of customers by providing every customer with the very best service on our aircraft.

• Project and maintain a positive attitude and composure at all times.

• Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations. Respond effectively during emergency situations. Provide emergency medical assistance (e.g., performing CPR and basic first aid) to assist individuals in distress.

• Prepare and serve meals, snacks, and alcoholic and non-alcoholic beverages as well as receive and process payments for purchased items.

• Provide customer service assistance such as lifting, transporting and stowing luggage into overhead bins or storage areas.

• Answer customers’ questions and provide assistance when necessary, particularly to individuals needing special assistance (such as unaccompanied minors, individuals with special needs, and the elderly).

• With a focus on customer service, effectively communicate verbally while making public address announcements, performing safety demonstrations, and providing instructions and timely informational updates.

• Ensure the aircraft and customers are in full compliance with policies, procedures, regulations, and safety guidance.

• Work both independently and as part of a team to accomplish work tasks.

• Work in confined spaces with exposure to the following: nuts, animals, latex gloves, perfumes, cleaning solvents, fumes, dust, pet dander, etc. Individuals with allergies must have the ability to effectively manage allergies in accordance with onboard service standards to perform job responsibilities in this environment.

• The work involves travel in an aircraft under pressurized conditions and airport operations environment.

• Maintain professional appearance and compliance with uniform and appearance guidelines at all times.

• Ability to be dependable, flexible and committed to completing work assignments per the Endeavor Air standard.

• Manage time to complete required work assignments and to ensure overall punctuality.

• Adjust work activities to adapt to changing work conditions (ie. scheduling changes).

• Ability to use computers and basic programs like Microsoft Outlook and Word to receive information, communicate with others, and complete work tasks.

• Be engaged and informed on all company and departmental communication to ensure the latest updates are understood and implemented.

• Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies.

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JOB QUALIFICATIONS Minimum Qualifications • Authorization to work in the U.S. • Ability to report to work at your assigned base within 2 hours. (2.5 hours for NYC bases) • High school diploma, GED or equivalent. BA/BS college degree preferred or a combination of education and related experience.

• Ability to speak, read, write, and understand English fluently.

• Meet minimum age requirement of 21 years of age.

• Ability to work a flexible schedule including nights, weekends and holidays, as required.

• Possess and maintain a valid passport and equivalent travel documents to freely enter and exit all destinations where Endeavor Air flies.

• Successfully complete a comprehensive background check, including a government required fingerprint-based criminal history records check, and a Department of Transportation (DOT) pre-employment drug screen.

Required Knowledge, Skills and Abilities • Exceptional customer service skills and abilities.

• At least 1 year of customer service experience.

• Ability to maintain a high level of personal decorum, professional conduct and personal appearance.

• Ability to comply with our Professional Appearance Guidelines. No tattoos or body piercings that are visible while in uniform. Two earlobe piercings are acceptable. One small nose piercing may be worn on the side of the nose only. Other facial or body piercings must not be visible while in uniform. Tattoos that would be visible must be covered with make-up or the uniform. Tattoos below the wrist bone on the hands and fingers are not allowed.

• Ability and willingness to serve alcoholic beverages, peanuts, and meals containing beef, pork, and seafood.

• Ability to complete the 4+ weeks of Flight Attendant Initial Training program, including successful completion of Operating Experience (On-the-job training).

• Familiarity with mobile handheld devices is required.

Physical Requirements • Sit or stand for long periods of time. Sit in an assigned jumpseat with seatbelt and shoulder harness fastened without a seatbelt extension. Jumpseat is 21” at the widest part of the seat.

• Open emergency exits and close aircraft doors weighing up to 45 pounds and ability to push, pull, and/or move a beverage cart requiring approximately 32 lbs of force.

• Candidate height must not exceed 70.5 inches or 5’ 11 ½” when measured without shoes (with flat feet).

• Ability to reach into overhead bins and retrieve stored items. Ability to reach a minimum of 76 inches, when measured without shoes, from flat feet to fingertips.

• Work in aircraft aisles and galleys, and while standing, reaching (extended in front and to the side of the body and above the head), walking, kneeling, bending, twisting, and working in cramped or awkward positions. Walk and fit comfortably down the aircraft aisle while facing forward, and fit quickly through any exit.

• Hear and respond to customer and crew communications in situations with high background noise.

SCHEDULES Reserve Line vs. Regular Line Schedule All Endeavor flight attendants are guaranteed: ● 75 credit hours per month ● A minimum of 11 days off per month All flight attendants start with a “Reserve Schedule” until seniority allows the ability to hold a “Line Schedule.” ● When on reserve, flight attendants are assigned days throughout the month when they will be “on call” and can be contacted to cover a flight.

With a reserve line, there are no scheduled pairings but will be assigned flying by Crew Services during the contactable time period. ● May be scheduled as Home Reserve or Ready Reserve. ● Home Reserve days are 14 hours; Ready Reserve days are 8 hours at the airport and can be extended to 14 hours if given a flight assignment.

Once a flight attendant holds a regular Line Schedule, he or she will bid for and be assigned scheduled pairings for the month. ● Schedule bidding is awarded based on seniority. ● Pairings may range from single-day trips to five-day trips.

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COMPANY CULTURE At Endeavor Air, we are committed to fostering an environment where employees are engaged, are appreciated, and enjoy going to work every day.

We strive to provide a diverse, culturally-rich, and safe workplace where employees are treated with dignity and respect, all while promoting a culture of open and honest communications.

A CULTURE OF MEANINGFUL WORK

Endeavor Air is a 24/7/365 operation. Our employees take pride in delivering safe, reliable, and exceptional results — That’s why our performance is raising the bar for the entire regional airline industry.

A CULTURE OF TRANSPARENCY

At Endeavor, we recognize the importance of open communications with our team. We foster two-way communications channels with employees through employee surveys, base visits, Q&A events, and executive communications efforts.

A CULTURE OF RECOGNITION

At Endeavor, we know that our people are our greatest asset. We are proud to recognize and reward employees through incentive programs, Operational Performance Recognition payments, and other celebrations throughout the year.

A CULTURE OF SERVICE

We are proud to serve the communities we serve.

Throughout the year, Endeavor employees give back through service activities and volunteer opportunities — in their own communities, and around the world.

A CULTURE OF ADVENTURE

Endeavor employees work hard — and play hard.

In addition to free or reduced travel privileges on Delta and over 80 airline partners worldwide, our employees have access to hundreds of deals and discounts on travel, entertainment, and services.

EMPLOYEE BENEFITS MEDICAL BENEFITS SUREST PLAN OUT-OFNETWORK

IN NETWORK Annual Deductible

$0

Wellness Incentives*

Not Applicable

Out of Pocket Maximum

$3,200 Single $6,400 Family

$8,000 Single $16,000 Family

CHOICE PLUS PLAN

HRA** & HSA PLAN IN NETWORK

OUT-OFNETWORK

IN NETWORK

OUT-OFNETWORK

$1,650 Single $3,300 Family

$3,300 Single $6,600 Family

$400 Single $800 Family

$800 Single $1,600 Family

Maximum $650 Single Maximum $1,550 Family

Not Applicable

$3,300 Single $6,600 Family

$6,600 Single $13,200 Family

$1,750 Single $3,000 Family

$2,000 Single $4,000 Family

Coinsurance

100% Plan paid after copay

20% after deductible

40% after deductible

20% after deductible

40% after deductible

Office Visits

$5 to $40 copay/visit

$120 copay/visit

20% after deductible

40% after deductible

$25 PCP copay $35 specialists

40% after deductible

Virtual Care

$0

No coverage

$25 copay

$25 copay

$54 (after deductible met: $10.80)

*All Endeavor employees & spouses enrolled in the HRA or HSA Plan have wellness incentives to complete in order to qualify for the company contributions **The HRA Plan will no longer be offered after 12/31/25

DENTAL BENEFITS Annual Deductible

LEVEL ONE

LEVEL TWO

$75 Single / $150 Family

$25 Single / $50 Family

$2,100

$2,100

Preventative Care (Oral Exams, X-Rays, Sealants)

Covered 100%, no deductible

Covered 100%, no deductible

Basic Care (Fillings, Oral Surgery, Periodontics)

30% after deductible

20% after deductible

Major Care & Prosthodontics

50% after deductible

50% after deductible

Orthodontia Care

No Orthodontia Benefits

($1,500 lifetime max., Available for dependent children and adults)

Annual Maximum per member

Not included in Annual Maximum

Not included in Annual Maximum

50%, no deductible

OTHER BENEFITS  Employee Assistance Program  Company-paid Basic Life and AD&D  Company-paid Short-term Disability  Extended Sick Leave (Pilots)  Long-Term Disability  Flexible Savings Account  12Supplemental Term Life

 Critical Illness & Cancer Benefits  Voluntary Accident  Commuter Expense Reimbursement Account  Pet Insurance  Quarterly Operational Performance Payouts  Other Perks & Discounts

2025 BENEFITS - MONTHLY EMPLOYEE CONTRIBUTION INFORMATION Coverage

Medical Surest

Medical HSA Plan

Medical HRA Plan

Medical Choice Plus

Level One Dental

Level Two Dental

Vision

Employee Only

$156.00

$145.91

$155.50

$430.08

$8.21

$10.88

$7.28

Employee + Spouse

$343.17

$321.01

$342.10

$946.19

$17.51

$23.06

$13.83

Employee + Child(ren)

$311.95

$291.83

$311.01

$860.19

$15.76

$20.76

$14.56

Employee + Family

$499.18

$466.93

$497.61

$1,376.28

$21.93

$35.33

$20.20

VISION BENEFITS IN NETWORK

OUT OF NETWORK

$10 Copay

Reimbursement up to $45

Glasses: • Lenses covered once every 12 months • Frames covered once every 12 months

Lenses: $10 copay Frames: $180 retail allowance

Lens Reimbursement up to: Single Vision - $32 | Bifocals - $55 Trifocals - $65 Frame Reimbursement up to: $126

Contact Lenses (in lieu of lenses/frames) Covered once every 12 mos.

Elective: $130 retail allowance Therapeutic: Covered in full

Elective: $100 reimbursement Therapeutic: $100 reimbursement

Exam: Covered once every 12 mos.

401(K) PLAN Employees are eligible to participate immediately upon employment and will automatically be enrolled unless they opt-out or make changes through Fidelity Investments. Company matching contributions begin on Day 1.

Company Match

Maximum Contribution

Less than 5

100%

3% of eligible earnings

25%

5 but less than 10

100%

5% of eligible earnings

3 but less than 4

50%

10 but less than 15

100%

8% of eligible earnings

4 but less than 5

75%

15 but less than 20

100%

10% of eligible earnings

5 or more

100%

20 or more

100%

12.5% of eligible earnings

Years of Service

Extent of Vested Interests

Less than 2

0%

2 but less than 3

Years of Service

ELIGIBILITY & ENROLLMENT  Full-time employees are eligible to enroll, as well as their legal spouse and dependent child(ren) under the age of 26  Coverage begins on the 1st of the month following 30 days of employment  Benefit year is January 1 - December 31

TRAVEL PRIVILEGES Upon date of hire, active Endeavor employees and their eligible pass riders will qualify for space-available pass travel at a free or reduced rate on Delta’s worldwide network.

Eligible pass riders include: ● Spouse/domestic partner or Travel Companion ● A Travel Companion is friend or family member who is otherwise ineligible for pass travel privileges and can be added as a pass rider in place of a spouse or domestic partner. ● Minor dependent children under age 19 ● Dependent children age 19 until age 24 are eligible if they have never been married and are full-time students. Minor step-children and minor dependent children of your domestic partner are also eligible. ● Parents ● Non-dependent children – These are identified as your children who were previously your dependent children who have either turned age 19 and are no longer full-time students or have turned 24 or older.  Domestic and international space-available travel for you and your pass riders on Delta flights  Endeavor employees fly on Delta mainline flights at a higher boarding priority than all other Delta Connection carriers  Free domestic travel; taxes and fees apply to international travel  Jumpseat privileges on eligible carriers  Reduced-rate travel on more than 80 airline partners worldwide

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FREQUENTLY ASKED QUESTIONS WHAT IS THE AVERAGE SALARY FOR A FIRST-YEAR FLIGHT ATTENDANT? Total flight attendant compensation is conditional based on credit hours (actual flight hours) and per diem (pay while on trip status). Average annualized earnings (before taxes) over a 12-month time period for new hire flight attendants is $27,000.

Effective April 1, 2025: • New hire (0-12 mos.) - $25.84/credit hour • After 1 year - $27.28/credit hour (2026 rate) • After 2 years - $29.70/credit hour (2027 rate) In addition, flight attendants are eligible to earn up to $5,000 in retention bonus payments during their first year at Endeavor.

WHEN DOES PER DIEM START?

Flight attendants will begin to earn per diem of $2.20 per hour after IOE. Per diem starts at the time of report in domicile until your release time back in domicile. If a flight attendant is assigned Airport Ready Reserve, per diem starts at check-in and stops at the release time, if not utilized for flying.

HOW MUCH DOES THE FLIGHT ATTENDANT UNIFORM COST?

Endeavor Air will provide a uniform kit to each new hire flight attendant at no cost.

Optional pieces are also available for purchase.

WHAT ARE YOUR UNION DUES? WHEN DO UNION DUES BEGIN?

Endeavor Air flight attendants are represented by the Association of Flight Attendants, or AFA. Union dues are payroll-deducted and begin ninety (90) days after the first day of initial training. Dues are $25 each pay period.

ARE THERE ANY OPPORTUNITIES FOR JOB ADVANCEMENT?

Endeavor has a strong “Promote From Within” policy and posts all positions internally.

After meeting the one year in position requirement, you may apply for other positions that are a match to your professional background.

WHAT IS THE SKYPRO? WHO PAYS FOR IT?

All Endeavor flight attendants are given a SkyPro device at no cost. The SkyPro is an Apple iPhone and comes equipped with an electronic Flight Attendant Manual, helpful crew apps and resources, and easy access to important information and memos to improve and support the flight attendant’s work experience.

ARE ENDEAVOR FLIGHT ATTENDANTS REQUIRED TO USE A CERTAIN BRAND OF LUGGAGE?

All flight attendant new hires must have compliant non-expandable black luggage not to exceed 22”x14”x9” at the time they begin flying. While no certain brand of luggage is required, Endeavor has partnered with Lands’ End and TravelPro to offer a discount on select luggage pieces.

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