Critical Incident Management
Critical Incidents or traumatic events are usually sudden or threatening events that can severely impact the emotional, mental and physical wellbeing of staff involved. Critical Incident Management was designed by Drake WellbeingHub to ensure when managing a major incident, your organisation has proactive steps and responses to effectively support and minimise impact on your workforce.
We’re here to support you through any incident, such as:
• Death of a co-worker
• Realised threat or near miss
• Assault or violence
Managing the unexpected
• Natural disasters
• Accident or injury
• Bomb threat
Our Critical Incident Management guide offers staff timely support, early intervention and guidance following an incident. Support is provided to staff by our dedicated and highly experienced critical incident consultants, available 24/7.
We’re here to help.
The following is a guide to help you be prepared and manage the unexpected: We’re here to help.
Critical incident or traumatic event occurs
Contact emergency services as required (E.g. 000)
To arrange support for staff, call your EAP: 1300 135 600 (AU) or 0800 452 521 (NZ)
Critical incident Consultant attends chosen location
Consultant provides psychological first aid: An approach that supports distressed or at-risk people, by providing immediate counselling intervention and coping strategies
Drake WellbeingHub arranges follow up support for any staff indicating need for ongoing counselling
1300 135 600 (AU) 0800 452 521 (NZ)
intake@drakewellbeinghub.com.au
www.drakewellbeinghub.com.au