gdb - Diamond Rough Cut - October 2020

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Diamond Rough Cut October 2020


Hello from Jeff

Welcome to another bumper edition of Rough Cut! This month we are very pleased to announce that the Gatwick Diamond Business Awards ceremony will be held on the 3rd of December. Developed with our Staging Design & AV Technology Sponsor, Avensys, we are very excited to be delivering a highly professional and innovative event. Don’t be put off if you are suffering from Zoom fatigue – this event will be the cure! Hosted on a specialised Digital Events Platform, GDBA 2020 will be our answer to the ‘Pandemmys’ - in quality and excitement if not quite in budget! Gyles Brandreth - writer, broadcaster, and entertainer - will host the ceremony against a sophisticated roaring 20s backdrop (the real thing – no simulation here). Highlights will include being able to see the finalists’ reaction as Gyles announces the winner in each category. All who join us on the night will be able to enjoy the entertainment and interact with colleagues, sponsors, finalists, and other guests. We are even having a pre-ceremony reception (not sure about the dance to finish off the evening but we are working on it). So please join the sponsors and finalists for a great evening of fun and celebration (bring your own bottle!). More information of the evening coming soon. All this is of course only possible with the continuing and patient support of all our sponsors including our headline sponsors – Extech Cloud, Gatwick Airport Ltd, NatWest and the Thakeham Group. Our special thanks also go to our category sponsors/judges, delivery partners, and all the finalists – the wait is nearly over! The Awards will be at the cutting edge of digital networking and event delivery. But we are also bringing back in person events in a very controlled and, we believe, responsible way. This will tee off with our Business Breakfast at Cottesmore Hotel Golf & Country Club on 20th October. Join us and enjoy a real breakfast roll at the Club’s beautifully renovated facilities and hear about the highs and lows of rebuilding a business, not once but twice. Places are limited for obvious reasons so please check availability on our website. So, an exciting time ahead for gdb and we look forward to seeing you as we take our events programme to the next level!



What a fantastic achievement!

The Chichester College Group (CCG) has been named as one of the top UK training providers for apprenticeships. The group, which includes Crawley College, Chichester College, Brinsbury College and Worthing College, has been named in the ‘RateMyApprenticeship’ Top 50 for training providers for 2020-21. The chart is based on reviews submitted to RateMyApprenticeship.co.uk. These are all written by apprentices about their experiences in a range of industries. The list was announced during a virtual awards event, held in August. CCG was the only Further Education institution in Sussex to reach the top 50 training providers, as published at www.ratemyapprenticeshipawards.co.uk/training-provider-winners Julie Kapsalis, Managing Director at CCG, said: “We are pleased to be recognised as being among the top 50 training providers in the UK. “It is a fantastic achievement, and the fact that this is voted for by our apprentices and students makes it all the more important.” Businesses who take on a new apprentice before 31st January 2021 will receive up to £3,000 in government incentive payments. You can hire an apprentice across a range of job roles, from sales executive to digital support technician. If you would like to take on an apprentice or develop existing staff via an apprenticeship, please email employers@ccgtraining.ac.uk or visit www.ccgtraining.ac.uk.


Contract-Direct.com Dives In

Diving-in is what I’ve done all my professional life. Whether delivering a law lecture, drafting a national toll road concession agreement, or finding helicopters to fight Southeast Asian wildfires. After a fulfilling 30+ years in commercial private legal practice advising clients from around the globe, it’s really good to be back in wonderful Sussex, where I spent my childhood. I set up Contracts-Direct.com last year because I could a see a need for a professionally run, affordable, commercial contract drafting service. Contracts are the beating heart of the commercial world- but they need to be carefully prepared. What may be dull fare for some, is my chance to apply a lifetime’s experience for others. Drafting is more art the science- but listening to a client’s needs is always the key. I hope we can help gdb members, especially in these challenging times, hence our 15% discount offer until Dec ‘20. For more information visit our website - https://www.contracts-direct.com/

Show Your Stripes

Check out Anya’s Climate Stripes face mask

It stops the spread of Covid-19. And it helps share information about climate change.

We’re all wearing a mask nowadays, either disposable or more colourful cloth masks. You see all kinds of designs – animal faces (I love the zebras from Nettl Crawley!), famous paintings (I’ve got The Starry Night by van Gogh) or simple abstracts. But when I saw the Climate Stripes mask, I just had to have one! The Climate Stripes show average global temperatures since 1850. Each stripe represents one year, blues are cooler years, reds are warmer. This clearly showing the warming of the planet in recent years. I love the climate stripes – I use them in training courses or to start conversations. Did you know that large companies must now include carbon data in their Annual Reports? Others (including SMEs) are looking to become carbon neutral or set a Net Zero target. If you’re getting more carbon savvy, why not use the stripes to get your staff involved? Give Anya Ledwith, from environmental consultancy Eshcon, a shout. info@eshcon.co.uk


This Month's update from Gatwick Airport The ongoing impacts of COVID-19 are being felt by businesses across the country, not least in the aviation industry. For the Gatwick Diamond region, the challenges Gatwick Airport is facing are farreaching. Typically, at this time of year, Gatwick would see around 800 flights coming and going every day, transporting holidaymakers, business travellers and those visiting family and friends to worldwide destinations. At present, less than a third of those flights are operating, mostly to UK and European destinations, alongside just a handful of long-haul services. Despite this, the airport is continuing to do its very best to protect as many jobs as possible. In April, Gatwick secured a £300m loan with a consortium of banks, while more than 70% of staff remain on the Government’s Job Retention Scheme, which comes to an end in October.

The impact of the pandemic on Gatwick’s passenger and flight volumes unfortunately means that the airport has had to make the very difficult decision to restructure the company, losing around 600 job roles in the process. A consultation is ongoing, but restructuring will better align the business to passenger and air traffic forecasts whilst allowing it to remain agile should demand recover faster than expected. It also means Gatwick will continue supporting significantly more jobs than it needs to operate at current levels. As a result, Gatwick continues to lobby Government for an industry-specific extension to the Job Retention Scheme, to help protect as many jobs as possible not only within an industry which is facing devastating consequences, but also to support the local and regional economy and third-party companies which rely so heavily on the airport. For more information and news updates please visit our website - https://www.gatwickairport.com/


Why aren’t you getting to most out of your Recruitment? Parmar Staffing answers the question

Many companies fail to build a good employer brand to attract candidates Check your Glassdoor rating what are your current and past staff saying about you. Are the applicants able to contact you directly - Include your contact details Be realistic with your list of essential skills on the advert - Are they really all essential Compare your salary to other roles locally, are you competitive Do you display your salary on the advert - Often not included and a mistake in my opinion List all the benefits - 20 days holiday plus Bank Holiday isn’t a benefit it’s a legal requirement. Invest if your staff to improve retention, morale and get better engaging applicants. If you need some help let me know steve@parmarstaffing.co.uk

Tears and 10’s with EOS A story from a recent session day where the truth of this phrase became alive to me.

We were working on completing the Traction part of the EOS tool called Vision/Traction Organiser, this is a twopage business planning tool that simply answers 8 questions. The Husband (Visionary) and Wife (Integrator) could not agree on one goal in the one year plan, this lead to a heated debate and some emotion including a time out for them to compose themselves and wipe away the tears. The open and honest nature of our facilitation often leads to teams getting closer to the root of issues than they ever have before. The end of the story is that our rule of thumb in a deadlock is, the Integrator decides, and so that is what happened in this case. The wife being the integrator made the call for the long term good of the company, a big switch from the norm in this particular relationship. We ask for a rating 1-10 at every session and I am please to say I got 10’s across the board this time proving the phrase to be correct in this instance. For more information visit - https://elevatebusiness.co.uk/


England Rugby Signs Up Irwin Mitchell To Takeover Legal and Tax Helpline

England Rugby has agreed a deal for law firm Irwin Mitchell to take over the provision of its legal helpline and online legal document services for member clubs up and down the country. The legal provision includes a Legal and Tax Helpline which allows more than 1,500 England Rugby clubs to access legal and financial advice 24/7, 365 days a year. A secure Online Legal Support portal also gives those clubs access to on-demand legal document templates such as contracts and GDPR notices. Irwin Mitchell became the Official Legal Partner for England Rugby last year and, throughout the Covid-19 lockdown period, Irwin Mitchell and England Rugby have already held a successful series of virtual events where 850 people from the rugby community have accessed advice on topics including furloughing, holding virtual AGMs, and the differences between employed works, self-employed and volunteers.

Alex Lloyd, Head of Contact at Irwin Mitchell, said: “As part of our partnership with England Rugby, we’re excited to be able to support rugby communities and clubs across the country – and we’re delighted to announce that we’ve stepped up our support as Official Legal Partner to launch our legal and tax helpline and document services. “Sports clubs are facing a difficult and demanding situation at the moment – so the extra support we can provide could prove critical to some.” Irwin Mitchell is also piloting a legal health-check service with several clubs with the aim of rolling the programme out wider over the coming months. Angus Bujalski, the RFU's Legal and Governance Director, said: “The legal and tax helpline, together with the legal document checking service, is an important support to our clubs to help them navigate through challenging times. Having these in place, together with the recent legal webinar series, means that our clubs have access to the support network of a large full-service law firm when they most need it.” For more information visit - https://www.irwinmitchell.com/


Where there’s Progress Your a Will, there’s Career a way at East Surrey College East Surrey College are excited to offer new opportunities to anyone looking to restart their career or take a new direction. ESC boasts first-class facilities in Redhill, including a professional training salon, spacious technology workshops and modern media suites.

Do you still have ‘write a Will’ on your to-do list? Do you have a Will, but have had major changes in your life since it was written? If you answered yes to either of these questions, our webinar presented by Jessica Gisby from Lewes-based solicitors Adams & Remers is a must. Jessica will explain: - The importance of having a Will – and why not to put it off - Why you need to keep your Will up to date - How you can remember a charity in your Will without it impacting you or your family When is it? Tuesday 20th, October, 6.30-7.30pm How much does it cost? This webinar is FREE to attend, but donations to Chailey Heritage Foundation are welcome. How can I book? To book your place, email Jenna Durdle: jdurdle@chf.org.uk This webinar is hosted in partnership with fellow gdb members Chailey Heritage Foundation, a charity that provides care and education to children and young adults with complex disabilities. https://www.adamsandremers.com https://www.chf.org.uk/

Pictured Jessica Gisby

The College has recently launched its new Part-time guide for this academic year, including professional qualifications for adults in specialist industry sectors, and IT skills courses for the workplace and home. All courses are timetabled to suit personal commitments or work and can help add value to a business and upskill staff. ESC can work with you to find the right course to support your business needs and career goals. Additionally, free Maths & English qualifications are on offer for adults wanting to boost employability and learn vital life skills in a supportive group! For Higher Education, ESC’s industry-focused courses are perfect for anyone looking to study closer to home. Some HE courses run Part-time, helping businesses grow and employees gain industry qualifications. For those looking to study whilst earning a wage, Apprenticeships are also a great option to help boost a career. Many courses starting in the Autumn term are still accepting enrolments, so visit www.esc.ac.uk today to apply.


Have some Reindeer Fun this December! A fantastic way to raise funds for Chestnut Tree House

Throughout these challenging times, you have been an amazing support to your local children’s hospice, Chestnut Tree House. We know how difficult it has been for everyone, particularly for businesses. So, let us look forward and celebrate Christmas together! This December, why don’t you grab your antlers and have some Reindeer Fun? Whether you want to Run, Cycle, Row, Ramble, or come up with your own challenge, Chestnut Tree House will provide everything you need for your Reindeer Fun event, including free reindeer antlers and red noses for everyone taking part, online materials and helpful hints and tips. Taking part in Reindeer Fun is a fantastic way to boost staff morale, attract positive PR, fulfil your corporate and social responsibility and much more! Whilst spreading the festive cheer at your workplace, your fantastic fundraising will be making the world of difference to local children with life-shortening conditions and their families. Helping them live life to the full and, when the time comes, say goodbye in the way they want. Are you ready to get your colleagues together and spread some festive cheer? What Reindeer activity will you take on this year? To sign up, visit www.chestnut-tree-house.org.uk/reindeer-fun

How Extech Cloud helps create a modern workplace for law firms Extech Cloud started working with Hunters Law LLP - a multi-disciplinary law firm with practice areas for property, business, charity, family, and private clients - at the start of 2020 to assist with a new strategic IT direction. Previously told by their IT company and software owners that it wasn’t possible to put their old apps on the cloud, Hunters Law was being pushed in to a “hybrid environment” where they were to be locked-in to a Data Centre. Although the company didn’t want to be tied down to one supplier, they thought they had no way out. Extech Cloud began by auditing the whole IT infrastructure and assets, set an IT strategy and started modernising everything. It deployed Windows Autopilot, making it easy for everyone to receive their new machines and get working straight away. Read the full case study at www.extechcloud.com/case-studies .


Charities need your support... in a different way how

Matthew Wykes offers support

I’m delighted to be Chair of Trustees at Lodge Hill. My role is to put together a Board of Trustees to work with, support and advise the team at Lodge Hill. Our main aim is to source a long- term future for Lodge Hill. We have a few options we are working on and, once confirmed, we can breathe a sigh of relief in the knowledge we have a stable base with which to push the charity forward decades to come. I wanted to highlight that charities have been particularly hard hit during the Covid19 crisis. With no grants and little funding, we have had to rely on great support from our regular funders, WSCC support and private donations for which we are eternally grateful. We have lobbied the Secretary of State for Education as well as our local MP for answers regarding residential stays and grants, to no avail. We have 30,000 people use our site every year and we know teachers are desperate to get children of all abilities out of the classroom and learning different skills about personal development, achievement, working as a team. I’m proud to say that Lodge Hill has been around for 21 years and hopes to be here for another 21. We won’t give up! For more information, visit - https://matthewwykes.co.uk/

Paws for thought

Plus X Brighton isn't just for humans It’s not just humans that have missed the workplace in 2020. Residents at Plus X Brighton have been bringing their pet canines to work over the summer to enjoy a change of scene. Full time resident Lillie the Chihuahua is well known throughout the seven storey Innovation Hub and can often be found hunting out cuddles and bananas. Research by Central Michigan University confirms that dogs can lower stress and make individuals who work alone feel less lonely. Offices are also perceived as more friendly and approachable when a dog is present. “We always said our building would be dog friendly. 2020 has been a tough year for many, and ensuring people feel happy and comfortable when they come to work is more important now than ever.” Emma Greenfield, Marketing Manager, Plus X Brighton

pictured above Lillie the Chihuahua

Find out more about Plus X here https://plusx.space/


The Scaramanga team has grown and moved into new offices

We are delighted to announce that Michael Gammon has joined the team as Head of Design. Michael has a rare combination of creative and technical skills with extensive experience in brand, graphic design, UX (user experience) design, advertising, animation and video. With the growth of the Kent team, we have also moved into larger office space within the same building, just across the corridor in fact! Our other exciting news is that the Surrey team has moved into a new office in Central Croydon, right next to East Croydon station. We are now in the Sussex Innovation Centre within One Croydon, often known as the 50 Pence Building. The new offices mean we can be in central London in under 15 minutes and Brighton in just 45 minutes. Croydon also has the benefit of having a growing tech community with plenty of new start-ups and a thriving business community with plenty of innovation and collaboration. Not to mention all the shops … ! We would love any Gatwick Diamond members to stop by and join us for a coffee if they find themselves in the Croydon area! Finally, we’ve launched a new website for ourselves, you can view it at www.scaramanga.agency. We will also shortly be launching a client portal so that our clients can login and access logos, brand guidelines, and any other assets we’ve created for them. We hope this will be a much-loved function of the new website and that all our clients find it useful to have a single location for their marketing materials and brand assets.


PRG Marketing Communications celebrates 40 years

Full-service marketing communications agency, PRG celebrates an impressive 40 years in business this year – making it Eastbourne’s longest standing marketing agency! The second generation family business started life as a PR company in 1980 by Ray Groves and over the following three decades successfully grew with the addition of an inhouse graphic design studio and publishing department. When Ray’s son Simon took the reins in 2013, in his new role as MD he saw the potential to evolve the business further to offer full-service marketing communications. In response to the rapid growth in demand for digital marketing, Simon expanded PRG’s digital offering with the introduction of a website development department and dedicated digital marketing manager. Simon said: “I’m extremely proud of how far we’ve come. We’ve got a great team here at PRG who work hard to build strong relationships with our clients. I’m particularly proud of how we’ve all pulled together and proved our resilience through these challenging times.” PRG’s client portfolio includes local, national and international businesses, from SMEs to blue chip organisations. For expert marketing advice, email Simon at simon@prgltd.co.uk or call the team on 01323 411044.


Immigration Health Surcharge increasing at the beginning of October By Phillip Vallon, Senior Associate, DMH Stallard Employment Team The government has begun taking the final steps to implement increases to the Immigration Health Surcharge (IHS) first announced in the March 2020 Budget. The IHS supplements funding to the NHS, with over £900 million reportedly collected to the end of the 2018/19 financial year since its introduction in 2015. The government has now introduced legislation which will change the IHS as follows: 1. An increase for most applicants from £400 per year to £624 per year. The cost of the surcharge in respect of a 3 year visa therefore rises to £1,872, up from £1,200; 2. An increase for dependents under the age of 18 to £470 per year, so that the full effect of the increase will not be applied to these dependants; and 3. An increase from £300 per year to £470 per year for students and those using the youth mobility scheme.

Pictured Phillip Vallon The exact date the increases will apply depends on when parliament approves the measures, but they are expected to apply to applications made in the first week of October onwards. The vast majority of EU workers who are sponsored within the modified immigration system from 1 January 2021 will have to pay (or their sponsor will have to consider reimbursing them for) this increased charge. To find out more about the upcoming changes, you can view our latest business immigration webinar here https://www.dmhstallard.com/events/are-you-ready-for2021-employing-migrant-workers-i. If you have any business immigration related enquiries, please contact Phillip Vallon on phillip.vallon@dmhstallard.com


Thakeham Delivers Affordable Homes & Sustainable New Community

A South East home developer has celebrated the completion of a sustainable new community in Surrey.

On Tuesday 8th September, Cllr Mary Huggins (Chairman of Mole Valley) officially marked the completion of The Martingales, Bookham by Billingshurst-based Thakeham Group (www.thakeham.com). The celebration officially unveiled 121m of newly-installed hedgerows (longer than a football pitch); a 1675 m2 wildflower meadow (equivalent to over 6.5 tennis courts) and 885m2 of marsh grassland (as much as three tennis courts). Thakeham is no stranger to sustainable development having publicly committed to ensuring at least 20% net gain in biodiversity on all its housing developments by 2025. Net gain in biodiversity is a simple public commitment to leave the natural environment measurably better than before building began. That’s why The Martindales boasts more than 100 retained trees, birdboxes, Woodcrete bat boxes, hedgehog houses and highways in fences (to allow hedgehogs to pass through). Robert Boughton, Chief Executive Officer at Thakeham Group, said: "Each time we design and build, we focus on integrating nature with the communities we serve. But The Martindales takes our sustainability mission to new levels. We hope that the way we have blended so many ideas here will inspire planners and show other communities in the South East exactly what is possible. “We are especially grateful for our partners in this project including Mole District Council and Mount Green Housing Association who both shared and supported our sustainable vision for the community.” With sustainability in mind, each of the 25 homes off Lower Road in the community will enjoy smaller bills thanks to a reduced carbon footprint. The energy-efficient homes are powered by 100% renewable energy. The whole development was designed and built by Thakeham with a bespoke courtyard theme following the original footprint of the traditional farmstead off Lower Road. The new homes, 40% of which are affordable, include the main farmhouse, farm cottages, stable block and a barn to reflect the agricultural feel and tradition of the site. Cllr Mary Huggins, Chairman of Mole Valley District Council who officially marked the opening, said: “It was a pleasure to officially open the new homes at The Martingales in Bookham. It’s great to see quality homes, including affordable homes, delivered for local people across Mole Valley.” Bill Flood, Chief Executive of Mount Green Housing Association said “Mount Green are delighted to be a partner in delivering these much needed affordable homes in Mole Valley for local people who need subsidised housing to rent and shared ownership homes to part buy. It’s been a highly successful venture with Thakeham Homes and Mole Valley District Council that has produced high quality homes that sit beautifully in the local area, respecting the location and nature of the area.” For more information about The Martingales in Bookham, Surrey visit: https://thakeham-homes.com/the-martingalesbookham-new-homes


What to do with the ‘Inner Worrier’ Imaginarium's Joe Cheal explains how

Sometimes, we find ourselves worrying about an impending event... for example, networking, interviewing, presenting. Perhaps we might feel anxious about the future or concerned about uncertainty. The first thing to realise here is that the ‘inner worrier’ is just a part of you that is nervous. It is not the whole of you. Imagine this part of you is like a small child that is frightened and treat it accordingly. As a caring and kind adult, what would you say to that part? "It’s okay.” “You can do this.” “Whatever happens you can handle it.” “You are resourceful.” “What might you learn from this experience?” “What a great story this will make to tell your friends!” “What might be really funny about this?” Find the words and phrases that makes you feel better… safer… happier… readier for the upcoming event. Be the best and kindest mentor to your inner worrier. Please visit http://imaginariumdev.com/ for more information.

Don’t use your bank account as a barometer

Your Right Hand Finance Team Limited offers guidance How are you and your business weathering the storm so far?

Some business owners we’ve spoken to recently have surprised us by telling us that they “seem to be doing okay…”. They typically say this with a trace of trailing uncertainty at the end. They go on to tell us that their bank balance looks okay at the moment. And then the penny drops… Please don’t fall into the same trap of using your bank account as a barometer for the health of your business. Smart business owners know that looking purely at their bank balance can give them a false sense of security. You’ve got to look forward at all times – but especially now. Years (and years!) of experience have proven to us the ongoing importance of cash flow forecasting. So if you feel you’d like some friendly advice about this, please get in touch and we can have a chat – no strings, just sensible and useful support! Call us on 01252 820 002 or email hello@yourrighthand.co.uk


The Emotional Journey When Selling a Business Transworld Business Advisors London South West explains all We always say that the business sale process is 60% heart and 40% head. Next to getting married, selling their business is probably one of the biggest steps many sellers take in their lives. So, it isn't just about getting the best price mathematically, it has to be and feel right. There are many common emotional issues/questions sellers struggle with such as: Loss of a comfortable identity What will happen to my staff/customers. Will it be enough money What will I do every day Even...what will I do with the money The key is to realize that there is a very emotional side to selling a business. A good Merger & Acquisitions advisor can walk with you on the journey and be a great help in this respect. However, it is very important to acknowledge these emotions and work through them in a constructive way.

For more details please see: https://transworld-london-southwest.blogspot.com/


Breaking up is never easy say S4B Document Solutions When you have been in a functional relationship for years, working together day in day out, it is hard to let go when the time comes. But to save your relationship, the best thing you can do other than erasing all memory is to completely destroy your hard drive data so it has no way of being used ever again. In all seriousness with a relative increase in data breaches and the increase in online hackers you really cannot afford to just throw your obsolete computers away without erasing the data stored on them. Leaving such tech complete could leave you open to legal proceedings and data loss should the contents of your hard drive get into the wrong hands. So, when it is time for a parting of the ways, make sure you engage the services of a registered waste removal company, who can certify destruction under the relevant regulations (such as WEE Recycling / BS.EN 15713/ ISO9001) and can also prove via a certificate of destruction or a downstream report to show how the other component parts of your computers have been recycled into other products, thus not only protecting your data but also considering the environmental impact of your old PC. At S4B we have the technology to safely and securely shred your hard drive and downstream your redundant IT and can certify destruction to meet your responsibilities under ISO and GDPR. This can be done either at our site in East Grinstead or at your business premises (if there are large quantities) both of which you are at liberty to watch the process of destruction. All our vehicles are securely tracked so we can monitor where your equipment is at any time prior to destruction. “S4B were extremely prompt, kept me informed at each step and were super-efficient. I was thoroughly impressed and would not hesitate to use them again and recommend their services.� Legal Firm, Leatherhead To find out more about our Identity and IT destruction services call the S4B team on 01342 360880 or visit www.s4b-group.co.uk


Surviving during Lockdown by the Gilbro Group, Management Consultants So here I am, post lockdown, still working entirely from home, nobody wants to meet in person. Where would we be without Zoom? My day starts at about 6.30 (no alarm clocks these days), have a cup of tea, deal with the mundane stuff and start working properly at about 10.00. Stop for a light lunch, then carry on until 5.30-ish. That’s the format. But life gets in the way. “Oh God, the cat’s been sick – all over the computer.” A neighbour calls. Would I like to go over for a coffee? I refuse politely but know she’s a bit miffed. The doorbell rings. It’s someone looking for another address. My husband is yelling “Come here, quickly. The toaster’s on fire”. The printer’s run out of ink. Hunt for car keys, head off to PC World (it’ll only take an hour there and back), Then I remember, or do I? I think I left apples stewing on the cooker. Did I, didn’t I? I phone home, the husband doesn’t answer. I phone again and again, still he doesn’t answer. What the hell is he doing, where is he? Finally, he calls me back. I’m having kittens thinking my kitchen is up in flames but, no, I did turn the apples off before I left. I return home. It’s evening already. I have to cook. Where did the day go? I’ll just have to work much harder tomorrow. Brenda Broster, Gilbro Group LLP https://Www.gilbrogroup.co.uk


Your Health & Well-being Matters! From The Mary How Trust

Probably like most of you, I’ve spent the last few months fantasising about all the new health and well-being regimes I am going to put in place and how I am going to make time to nurture myself in the ‘new world’. As lockdown measures lift, we’re seeing increased reports of a new kind of anxiety, fear or worry of returning to normal life and leaving lockdown. What will life after lockdown look like? How easy will it be to adjust to? Now more than ever our health and well-being have to take priority. Happiness is at the heart of the nation’s health. Last year, the World Happiness Report listed the UK as one of the happiest countries to live. The need to connect socially is a psychological need for this wellbeing. It’s a fundamental ingredient along with our good health. The Mary How Trust aims to empower people to make small practical changes to their health and well-being for a better, healthier and more fulfilled life. Over the coming issues, we’ll be offering some practical advice to help you on your journey! Lynda, CEO, Mary How Trust, Health Screening for Life https://www.maryhowtrust.org/

University of Chichester is a top 30 UK university The University of Chichester has been named in the UK’s top 30 higher education institutions. National rankings produced by the Guardian University Guide 2021 placed it in 29th position – out of 121 others - based on its high student- satisfaction rates and graduate prospects. Its courses were also ranked among the country’s best, including its Art, Education, and Psychology degrees which were named in the UK’s top ten respectively. Vice-Chancellor Professor Jane Longmore said: “These rankings are recognition of the University’s remarkable success in building the confidence, resilience, and aspirations of every student. Our staff have continued to deliver high-quality teaching and an excellent student experience during an immensely challenging year for the UK higher education sector.” The Guardian University Guide is one of the most widely respected tables for the UK universities, and ranks 121 institutions according to nine criteria. Chichester’s ratings cap a remarkable few months for the West Sussex institution which was named a top-third tier UK university by the National Student Survey for its high satisfaction rates among its undergraduates. Find out how the University of Chichester provides an inclusive and enriching experience of higher education for its students at www.chi.ac.uk or go to www.theguardian.com/education.


Control Energy Costs goes green

With the UK Government heavily focused on a green recovery, Control Energy Costs has launched a green campaign that looks at the various ways’ businesses, no matter what their size, can be greener. Net Zero is a term that is used frequently, and the UK has a target of 2050 to be net zero. What this means is that the balance between the emissions produced and those taken out of the atmosphere will be zero. The UK has one of the most ambitious targets in the world and therefore we are likely to see an agenda from Government that incentivises businesses that are seeking to achieve net zero. The UK is currently generating over a third of its electricity from renewable sources such as wind, solar, hydropower, bioenergy and geothermal energy and this figure is set to grow. If your business wants to be greener, here are some options to consider: 100% renewable energy contracts with a fully renewable supplier Carbon offsetting if you are purchasing brown energy  Onsite renewable generation and storage e.g. solar and battery storage Consumption monitoring and reporting to highlight energy savings Install LED lighting Install Electric vehicle charging points as an incentive for staff And here are some dates for your diary 7 October: Energy efficiency day 8 October: National clean air day 23 October: Sustainability day 24 October: International day of climate action How we can help Control Energy Costs is offering complimentary consultations to all Gatwick Diamond members about how we can help your business be greener via all the options above, so why not get in touch? phil.ager@cec.uk.com


The devastating impact of Covid-19 on supply chains Irwin Mitchell investigates Hundreds of firms are at risk of falling into administration over the coming months due to the impact of Covid-19 on their supply chains, with few more seriously impacted than those in the aviation and air travel sector. A recent report by KPMG highlighted travel agencies, air transport, and related sectors such as hotels and hospitality as amongst both the worst affected areas, and also the most ‘at risk’ in the event of a second wave. Crawley was identified as being particularly badly impacted with up to a quarter of households connected to the aviation industry. A Centre for Cities report forecast over half of local jobs should be considered as either ‘vulnerable’ or ‘very vulnerable’, with over 6000 losses already reported at Gatwick airport. Between May and June this year, just 61% of participants in the Crawley Borough Council Business Survey were confident of surviving post-Covid-19, with almost three quarters expecting to require additional government support.

Andrew Walker

At Irwin Mitchell we have already advised firms that have fallen into financial difficulty and are facing the prospect of insolvency due to supply chain disruption leaving them unable to complete production or meet requirements. With so many jobs and businesses reliant upon Gatwick airport and its related supply chain it is vitally important that expert advice is sought as soon as any concerns arise advises Andrew Walker, the firm’s National Head of Restructuring and Insolvency. “We have seen that where businesses recognise that difficulties may be on the horizon they are far more likely to survive if they take advice early. We are able to support businesses with our specialist advisory teams and a number of products to give them a range of options to allow them to continue and preserve jobs in and around the Gatwick Diamond.” https://www.irwinmitchell.com/


Principal gets sanitising

Boris and the science professionals have spoken. The second wave of the Coronavirus is on its way. Following on from the Government’s update, the need to protect ourselves, employees, clients and customers is even more vital. Suppressing the virus At a recent briefing, the World Health Organisation (WHO) Director-General Dr Tedros said: “There are two essential elements to addressing the pandemic effectively: leaders must step up to take action and citizens need to embrace new measures…My message is crystal clear: suppress, suppress, suppress the virus.” So, do you feel confident that your business is as Covid protected as possible? We assume you have a hand sanitising strategy in place, but what about the long term? Overcoming the virus and looking to protect our employees and customers for the foreseeable future is not just a necessity, it’s protecting lives. We’re helping our client’s eliminate the risks with an innovative solution. A robust and contact-free hand sanitiser station that can pay for itself with digital advertising. Read the full blog here - https://www.4thplatform.co.uk/news/choose-your-hand-sanitiser-solution-carefully-whoknows-how-long-youll-need-it


Kreston Reeves named one of the top accountancy firms for individuals and private clients Accountants, business and financial advisers Kreston Reeves has been named one of the UK’s top accountancy firms for wealthy individuals and private clients. The award was given by the influential trade magazine ePrivateClient. ePrivateClient has listed Kreston Reeves as one of the UK’s top Accountancy firms in recognition of the firm’s strengths in private client tax advice and planning, its dedicated financial planning team, and its Wills and probate practice. Every year, ePrivateClient identifies and recognises the top private client accountancy firms in the UK. The top firms are based on data received by individual firms and their reputation in the private wealth sector, all with an emphasis on looking after wealthy clients and their families. This recognition follows Kreston Reeves being named as runners-up for Financial Adviser Firm of the Year – South East at the prestigious New Model Adviser Conference and Awards 2020, and being shortlisted for ‘Large Firm of the Year’ at the upcoming 2020 Accounting Excellence Awards. Commenting on the award, Daniel Grainge, Partner and Head of Tax at Kreston Reeves said: “It is an honour to be recognised by ePrivateClient in this way. We use our indepth knowledge and expertise to deliver a comprehensive range of services to our private clients. By listening to our clients, understanding their concerns and aspirations for the future, and tailoring our support to their individual needs, we aim to guide them to a brighter future.” https://www.krestonreeves.com/


Love Water’s Sarah climbing the ranks Love Water is gearing up for the “future” during a very tough “present”. And while we see many of our customers downsizing, and a few already gone out of business, we have seen a big positive with the growth of our MINI for the Home. So, with confidence for the future, we congratulate our Sarah, who has gone through the ranks at Love Water - Starting four years ago as a Trainee Sales Rep then to Admin Assistant then to Senior Admin, and now to her new role as Office Manager. Sarah has the challenging task of keeping all the Love Water office team under control and keeping Love Water "Global HQ" (!) in good shape. Good Luck Sarah!!! https://www.lovewater.com/

Sarah Williamson

Does your not-for-profit organisation need extra help? The University of Brighton is currently reaching out to not-for-profit organisations in the local region who may need the help of second-year students in a volunteering capacity. The volunteers can of course work remotely as needs be. Our students can cover a range of support, from helping with social media management, befriending, fundraising and/or administrative support. They are a group of driven and confident students, enthusiastic about volunteering and helping in the community. Active Student – the volunteering service at the University of Brighton is on hand to provide advice and support to both volunteers and not-for-profit organisations who wish to take part. If you think your not-for-profit organisation has a project or work that second-year students might be able to help you with, or if you have any questions, please contact us at activestudent@brighton.ac.uk


Congratulations! Creative Process Digital celebrate their newly inducted digital apprentices Congratulations to our 20 new digital apprentices that have just started their new jobs - they are ready to dive into their digital skills training to provide enhanced digital support and capabilities at a time when it’s most needed. Big thank you to all of our employer partners who've hired a digital apprentice this month, helping to raise the digital skills bar across our area and building a more robust economy. We believe that in partnership with employers our area can become a world-class, creative, digital and tech economy that works for everyone, and that everyone can have the digital skills they need to reach their full potential in society. Take advantage of the government's new bonus scheme and secure up to £3,000 for each new apprentice! To register your interest contact Philip Perryman: philip@creativeprocessdigital.com www.creativeprocessdigital.com 01273 232273


Fresh vision with Structured Communications new recruit Structured Communications have responded to an industry boom by welcoming Terry Smith as their Sales and Marketing Director. Smith will be streamlining their sales approach and focusing on opening up new partner opportunities to support the company’s growth targets for 2020 and beyond. Smith joins Structured Communications from Virgin Atlantic Airways and brings with him over 15 years of significant experience in B2B Sales and Marketing roles across various locations including UK, Ireland and the UAE. Managing Director Chris Dale commented "2020 has been an interesting year for us all, but what it has enabled us to do here at Structured Communications is focus on our growth strategy in more detail, whilst being able to recruit somebody with Terry’s skills and experience. Whilst 2020 proves to be a challenge for most, we see a clear opportunity to grow, whilst continuing to offer personalised solutions to our customers" Structured Communications offer expert solutions for voice, internet and mobile needs. They own and operate their own network which enables them to control all aspects of the operations, providing a seamless service to their valued customers. It's easy to see their customers remain the focus in all areas of the business and made evident with their 4.75 star rated reviews. For further information, please visit structuredcommunications.co.uk or email hello@structuredcommunications.co.uk

Getting more out of Office 365 on your Mobile Optima Systems tells you how

More than ever being in constant contact with clients and colleagues is imperative and Mobile devices are one of the best tools we have to do this. There are a couple of little things you can use to make sure you are getting the best out of your Mobile. If you use Office 365 you no doubt have Emails on your Mobile. Many of us use OneDrive to access files on the go but you can also access your SharePoint files on the same App. On an Android mobile this is the libraries TAB. There is also a little used App called Office (orange square icon). If you sign in with your Office 365 credentials this shows all your recently opened files, irrespective of whether they are Excel, Word or PowerPoint. This makes finding them easy. Using Tasks and Flagged emails in Outlook on your PC is very handy but seeing them on your mobile can be difficult. There is an App from Microsoft called To Do (Blue Tick) which synchronises all these flagged items to your mobile. When using a mobile the standard signature includes “sent from my mobile”. If you have Office 365 you can add software that attaches a signature template to all emails sent out. So, an email from your mobile looks the same as one sent from Outlook. Finally, remember that now you have everything Cloud based that relying on the built-in retention policies for deleted items might not be enough. Backup solutions can be attached to Office 365 account which backup Emails, OneDrive and SharePoint. Better to be safe than sorry. Please visit - https://optima-systems.co.uk/ for more information.


Events Thursday 8th October - gdb/Proactive by Design Why Is Creativity at The Heart of Success? Free of Charge for gdb Members Non-Member Fee Applies Tuesday 13th October - gdb Virtual Elevenses & Networking 10.30-11.30 Free of Charge – gdb Members Only

Thursday 15th October – gdb/The Marketing Centre – How part-time professionals can drive your business forward 11.00 - 12.00 Free of Charge for gdb Members Non-Member Fee Applies Tuesday 20th October – Business Breakfast at Cottesmore Hotel Golf & Country Club 09.00 - 10.30 gdb Members Only – Fee Applies

Friday 6th November – gdb Ask The Expert Environmental Innovation 11.00 - 12.00 Free of Charge for gdb Members Non-Member Fee Applies Tuesday 10th November - gdb Virtual Elevenses & Networking 10.30-11.30 Free of Charge – gdb Members Only Tuesday 17th November – gdb Business Breakfast at Stanhill Court Hotel 09.00 - 10.30 gdb Members Only – £25 + VAT Tuesday 24th November - gdb Virtual Elevenses & Networking 10.30-11.30 Free of Charge – gdb Members Only

Wednesday 21st October – SINC - Survive & Thrive: Mental Health and Wellbeing 13:00-14:00 Free of Charge

Friday 27th November – gdb November 2020 Members Meeting with EMW Law LLP 11.30 -12.45 Free of Charge for gdb Members Non-Member Fee Applies

Tuesday 27th October - gdb Virtual Elevenses & Networking 10.30-11.30 Free of Charge – gdb Members Only

Gatwick Diamond Business Awards 2020 New date announced! Thursday 3rd December More details available soon! http://www.gatwickdiamondbusinessawards.com

Friday 30th October – gdb October 2020 Members Meeting with Extech Cloud 11.30 -12.45 Free of Charge for gdb Members Non-Member Fee Applies Wednesday 4th November - gdb Virtual Networking at Ease 13:00-14:00 £15+VAT for gdb members £20+VAT for non-members

Save the Date!! gdb Re-Energise Thursday 21st January 2021


For more details - email info@gatwickdiamondbusiness.com


Deadline for December 2020 25th November For more details email Diamondmag@gatwickdiamondbusiness.com


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