Diamond Magazine Edition 32 - May & June 2025 by DiamondMag-gatwickdiamondbusiness

Welcome !

WelcometotheMay/June2025edition ofDiamond,onceagainfulltobursting withinspiringstories,supportinitiatives and advice from across the Gatwick DiamondBusinessMembership

Ourthanksthiseditiongofirstlytoour Edition Sponsor; award winning Horsham law firm, Cripps with their feature on page 4; “West Side Story: BuildingonSuccess,tellingushowtheir combined expertise since uniting with PDToneyearago,isenablingthemto buildtheirexpertiseacrosstheGatwick Diamond, saying “Something’s coming, Something good”! And secondly our thanks to our front-cover sponsor; Cleankill Pest Control, with the frontpagefeaturingPestControlTechnician BethPemberton-Hill Youcanreadhow BethgotintoPestControlatthebottom ofpage2

Our members spotlight for this edition shines on Kate Deveraux, Sales Manager, U K & Ireland at Delta Airlines Having recently achieved a well-earned promotion, on page 3 Kate tells us which of the member benefits she enjoys most and what impact being part of the gdb community has had on her business.

And this edition highlights the prestigious Gatwick Diamond Business Awards 2025 which took place in March at The Grand, Brighton with magician, Ben Hanlin as our celebrity host. You can see full details of this year’s winners on pages 5-7 Huge congratulations to them, and our sincere thanks once again to our 2025 Headline and Category Sponsors, whose support enables us to celebrate the good and the great from across our exciting and vibrant region Thanks also to the team at Cleankill Pest Control, who once again sponsored our GDBA predinner Drinks Reception

At the awards, we were pleased to be able to hold our GDBA Charity Draw again, raising £4,960 on the night (which was very kindly topped up to £5,000 by Anna & David at Menzies!) With prizes donated by Delta Airlines, Air Malta and the Grand, Brighton, our thanks go to them and to everyone who bought tickets, with special thanks to the RPD Foundation for managing the whole draw process on the night The funds raised have now been distributed to our eligible Charity

Members who do such valuable work for those in need across our region.

In our last edition I referenced the many changes we are seeing both on the World stage and closer to home, with the Governments plans for devolution, the creation of the Gatwick Region Airport Economic Zone (AEZ) and the Secretary of State for Transport’s anticipated approval of London Gatwick’s Northern Runway plans later this year, expected to provide many potential business opportunities. Back in March, on behalf of the gdb Board & Council, I was delighted to announce a Strategic Collaboration between Gatwick Diamond Business and The Gatwick Diamond Initiative, which we believe will put gdb and our members in the best possible position to take advantage of these opportunities It is also our ambition that this union will further strengthen our partner and stakeholder relationships and provide an even stronger voice for our members and the wider business community. You can see the press release on Page 8, with more information in the coming months Exciting times ahead!

My thanks as always, go to all of you who have contributed your news, inspiring stories, and valuable advice to this edition of Diamond, and thank you all for reading!

Sally Brown General Manager

We are delighted to feature Cleankill Pest Control Technician Beth Pemberton-Hill on the front cover of this edition of the magazine. Pest control is an unusual choice for a woman, but Beth absolutely loves her job. How did she get into pest control? Well, while studying for a degree at Portsmouth University in Criminology and Forensic Studies Beth’s interest in insects was triggered after learning how different larvae and fly species on a corpse can help to determine how long someone has been dead Not everyone’s cup of tea, but it was the start of a passion for pests and her ambition to become a Field Biologist one day Beth left university with a first-class BSc degree

In the meantime, Beth is absolutely loving her job The front cover photo was taken at the National Trust’s Hinton Ampner which is one of many heritage sites Beth gets to regularly visit and keep pest free. Beth enjoys interacting with customers and says nothing really scares her in her job apart from spiders!

Sally Brown

Member Spotlight

Name: Business name:

Member since:

Description: Kate Devereux Delta Air Lines 2022

DeltaAirLinesisoneofthelargestglobalairlines Foundedin1925,Deltaoperates5000flightsdailytomorethan300 destinationsin50+countries.

http://www.delta.com/

Whatappealedtoyouaboutjoininggdb?

Wewereeagertoconnectwithpotentialcustomersinthe SurreyandSussexareas,particularlywiththelaunchofour newLondonGatwick–JFKservice.Weweremembersovera decadeagoandhadafantasticexperience,sowiththe revivaloftheflight,gdbwasthefirstcall

Whatwasthethingthatsurprisedyouaboutgdb?

Thevarietyofindustriesrepresentedwithingdbreallystood out–fromglobalcorporationstolocalbusinesses,it’sclear there’saspacewithingdbforeveryone

What’sthebiggestbenefityou’vegainedfrombeing agdbmember?

Thesheernumberofpeoplewe’vemetandconnectedwith acrosssuchawiderangeofindustrieshasbeenincredibly valuable

Howhasbeingamemberofgdbimpactedyour business?

It’sbroughtpotentialcustomerstogetherinoneplace Asa smallteam,havingaplatformtopromoteourflightsandnew flightwithinthesamespaceisamajoradvantage

gdbhostsavarietyofevents–what’syour favourite?

AsaDiamondChampionMember,IhavetosayIlovethe lunches–wealwaysgosomewhereinterestinganddifferent andIreallyenjoyeveryone’shearingeveryone’supdates We alsoreallyenjoythemonthlymembermeetings–they’rea greatwaytostayconnectedandhearupdates.

Whatmakesgdbdifferentfromothernetworking groups?

Mostofournetworkingusuallyhappenswithinthe aviation/travelindustry.gdboffersarefreshingchange, connectinguswithprofessionalsfromalllevelsandacross diversesectors

What’syourtoptipformakingthemostof networking?

Tryoutallthedifferentevents–it’sthebestwaytofindwhat suitsyouandyourbusiness.

Asidefromtheevents,whatothervaluedoyouget fromyourgdbmembership?

Wehadagreattimehostingourowngdbafternoon,inviting memberstoGatwicktosampleaBusinessClassmealandlearn moreaboutourproduct Itwasafunanduniquewaytoconnect Wealsoappreciatetheopportunitytoadvertiseinthegdb magazine,helpingusreachanevenwideraudience

Kate Devereux

West Side Story: Building on success

It has only been just over a year since Cripps and PDT united, but already it has opened fantastic opportunities At the time of the merger, it was all about building on the strengths and shared experience of the two firms This has happened seamlessly, and we are now using this to spread the Cripps experience further - not just geographically, but also in the new areas of expertise that the merger has brought We are calling it our West Side Story and you'll be hearing a lot more about it in the coming months

We are bringing and building our combined expertise in our prestigious urban estate team to offer the same skills and experience in the rural estate setting with a focus on ensuring legacy stewardship and an acknowledgement of the importance of slow capital in an ever-turbulent time.

We are bringing and building our combined expertise in private wealth and family that recognises the challenges and opportunities of taking a holistic approach to protecting private wealth, family needs and plans for Gen A-Z

We are bringing and building on our combined expertise in the real estate, commercial and corporate teams to help entrepreneurs, developers, landowners grow, develop and protect their assets

It has been a year of joining the dots across the two firms and across the Gatwick Diamond to create something that is even better in terms of our service and work across the region At Cripps, we're excited to be developing further within the Gatwick Diamond and in the words of one of the magical songs from West Side Story “Could it be? Yes it could Something’s coming, Something good”.

Discover what our shared strengths can help you achieve

Speak to our team at contact@cripps co uk or head to www.cripps.co.uk.

Cleankill signs up to Armed Forces Covenant

After discussions with ex-services employees, Cleankill Pest Control has signed up to the Armed Forces Covenant - a promise to support the Armed Forces community.

Around 9 percent of Cleankill’s staff once served in the UK’s Armed Forces This highlighted to the company that individuals who have trained and served their country share similar characteristics with the role of pest control technician.

Cleankill Director Clive Bury explains:

“We considered what features the roles shared, how their training made them so compatible for a role in pest control and how we could best support current and future ex-services employees We are delighted to have signed the pledge and hope it will encourage more ex-forces personnel to join us and start a new career in pest control ”

The key qualities that both services share are: punctuality; the trust of the public; excellent training; problem solving; taking instructions and care over appearance; organisation; teamwork and planning Someone who demonstrates all these qualities is Cleankill Service Team Leader Neil Parker Neil is a shining example of someone who is excelling in his new career and finding it extremely rewarding.

Neil served for 12 years in the Royal Artillery as an Air Defence Gunner, operating and then commanding the Rapier short-range Air Defence missile system He left with the rank of Bombardier - the equivalent of a Corporal Neil entered pest control by accident while working in the wine trade.

Neil Parker and Pest Control Technician Wayne Baron, Cleankill’s Armed Forces Champion who also served in the Royal Artillery, joined Director Clive Bury and Lt Col Darren Johnston for the official signing on the Armed Forces Covenant in the Duke of Wellington’s conference room inside Horse Guards Parade, London

Cleankill Pest Control is currently recruiting technicians in the South East. Formoredetailsgotothispage.

https://www.cleankill.co.uk/

James Clewlow

The 2025 Winners are announced!

The 2025 winners of the prestigious Gatwick Diamond Business Awards were announced on 20th March to a packed audience at The Grand Hotel, Brighton.

Now in their 17th year, the Awards are a well-established highlight of the business calendar and are strongly supported by the Gatwick Diamond business community with Headline Sponsors Birketts LLP, Gatwick Diamond Imitative and London Gatwick.

Celebrating the achievements of individual businesses and business people across a wide range of categories, they also showcase the success of the Gatwick Diamond economic area as a major driver of the regional and national economies.

This year’s ceremony was hosted by Funny Magician Ben Hanlin has been seen on TV shows all over The World such as, The Tonight Show with Jimmy Fallon, Celebrity Juice and as a contestant on ITV’s Dancing on Ice (semi finalist).

The Evening started with a Pre-Dinner Reception sponsored by Cleankill Pest Control and was rounded-off with the now highly anticipated AfterShow Party.

The sixteenth Gatwick Diamond Business Awards

APPRENTICE OF THE YEAR

Gatwick Diamond Initiative and Gatwick Diamond Business Sign Letter of Intent

The Gatwick Diamond Initiative and Gatwick Diamond Business have signed a Letter of Intent to explore a potential merger aimed at enhancing support for businesses across the region

The agreement marks the first formal step towards forming a single organisation that would bring together the economic development and business membership functions of the two groups A joint working period will now begin, with the intention of confirming a full merger in 2026

Both organisations have stated their intention to begin a strategic collaboration throughout 2025. This phase will include consultations with members, stakeholders, and regional partners to assess how a unified body could serve the business community from South London to the South Coast more effectively

Brett North, Chairman of the Gatwick Diamond Initiative, said: “We’re laying the groundwork for something more joined-up – a way of working that makes life easier for businesses and brings more clarity and strength to the Gatwick Diamond’s voice It’s about building something that meets the challenges ahead ”

The Gatwick Diamond Initiative currently focuses on attracting investment and driving long-term growth through partnerships with local authorities, educational institutions, and government agencies Gatwick Diamond Business, meanwhile, has operated as a membership organisation for over 70 years, providing networking, support, and advocacy for businesses across the region

The Letter of Intent reflects both organisations’ response to the evolving economic landscape and the demand for more streamlined, representative support for the area’s 45,000 businesses, including over 500 international firms across sectors such as aerospace, life sciences, and professional services.

Sally Brown, General Manager and Director at Gatwick Diamond Business, said: “This gives us a real opportunity to build something broader and better connected – something that really reflects where our members are headed and what they need in a changing world ”

Further announcements about the timeline, governance, and stakeholder engagement process will be made later in 2025

Sally Brown and Brett North

Welcome to the latest edition of The DigiDownload

AsQ1comestoacloseandwepower into Q2, the UK digital industry continuestoevolveatlightningspeed From AI breakthroughs to landmark regulations, here are the key stories every business should have on their radar.

UK Government Launches £100M AI InnovationFund

In a bold move to cement the UK’s position as a global tech leader, the Department for Science, Innovation andTechnologyhasannounceda£100 million investment fund for AI-driven startups

“Zooming” into

ThefundisaimedatfosteringhomegrowntalentinethicalAI,healthtech and green tech With applications openuntilJune,thisinitiativesignals support for innovation and opportunity for agile digital businesses.

GoogleAnnouncesUKRolloutofAI OverviewsinSearch

Following a limited global trial, GooglehasconfirmedtheUKrollout ofitsAI-generatedsearchoverviews. The feature, powered by Gemini AI, summarisessearchresultsdirectlyin theSERP Whileconvenientforusers, it raises big questions for digital marketers as traditional organic visibility could face disruption It’s timetorethinkSEOstrategies Again ICOTightensRulesonCookie ConsentandTracking

The Information Commissioner’s Office(ICO)hasissuednewguidance on cookie compliance, with a clear warning: ‘implied consent’ is no longerenough.

Websites must now ensure that tracking is strictlyopt-in,withclearuserchoices This is a game-changer for digital campaigns –expect to see drop-offs in user tracking, butgainsintrustandcompliance

Asthedigital spacegetssmarterandmore regulated, UK businesses need to stay proactive, not reactive Whether it’s reshapingyourSEOstrategyorreassessing your cookie policy, keeping pace with changeiskey.

Are you a digital expert based in the Gatwick Diamond Area? Do you have any insightsorpiecesofwisdomyouwouldlike to share? We welcome you to reach out and contribute to this series Let’s work together to showcase the expertise and innovation surging through our community

As for DigiBubble we’ll be back next issue with more updates from the front lines –untilthen,staysharp,stayagile https://www.digibubble.co.uk

trouble: Navigating the risks of virtual charity meetings

During the pandemic, the Charity Commission issued temporary guidance allowing charities to hold virtualmeetings Thiswaswithdrawnin June 2022 Many charities may have continued to operate virtually, potentiallyputtingthevalidityoftheir decisionsatriskiftheydonothavethe relevant powers to hold virtual meetings

Foracharitytoholdvirtualorhybrid meetings, their governing documents must explicitly permit it Many older charities may not have included this provisionwhentheywereestablished Ifitisnotsetout,meetingsshouldbe held face-to-face to avoid the risk of invaliddecisions

Howwecanhelp

At Cripps, we understand the complexitiesofcharitylawandthe

importance of maintaining proper governance We work with charities across Sussex and are here to help if your charity is uncertain about the validity of its meetings Our assistance includes:

1.Assessing the impact of holding virtual or hybrid meetings without the necessary powers

2 Assisting with amendments to your governingdocumentstoallowforfuture virtualandhybridmeetings.

3 We can conduct a review of your charity’s governing documents and, if necessary, prepare a resolution for trustees to amend them. The new provisions would set out how to give notice,holdvotes,andadjournvirtualor hybridmeetings Wecanalsorecommend other governance improvements as part ofthisprocess.

Weareheretosupporttrusteesthrough thisreviewandhelpthemunderstandthe implicationsofanychanges Additionally, wecanassistwithanyfilingsrequiredby theCharityCommission.

IfyouarebasedinSussexandhaveany questionsaboutyourcharity’s governance,pleaseemail contact@cripps.co.uk.

Harriet Page

From Apprentice to Digital Pro: Bella’s Success

Story! Diamond Magazine

Bella, a Communications & Events Coordinator at the University of Sussex, transformed her digital skills with a Creative Process Digital Apprenticeship - earning a diploma and levelling up her career!

We caught up with Bella, to find out how she found a Digital Apprenticeship Programme

Could you share specific skills or knowledge you've acquired that you didn't have prior to the apprenticeship?

"I've gained hands-on skills in photography, videography, video editing, graphic design, and social media management Now, I can confidently create content, analyse data, and run integrated marketing campaigns - skills I barely had before. This apprenticeship transformed what I can achieve!

Do you find the targets set by you, your employer, and your tutor valuable?

“The collaboratively set targets and goals provided clear expectations that kept me focused and motivated They supported both career growth and personal development, pushing me beyond my comfort zone to build confidence in creative areas. Regular

progress reviews ensured a valuable feedback loop ”

With a decade of experience as a leading digital skills training provider, Creative Process is committed to supporting employers and apprentices through the challenges of rapid digital transformation

By collaborating with young people and local businesses, we have gone above and beyond to safeguard jobs, protect livelihoods, and build resilience for a brighter future

Join us on for our next Digital Apprenticeship Briefing Event. Find out about our Digital Apprenticeships and what training and development opportunities are available to you! www.creativeprocessdigital.com

Plan Insurance Brokers Scoop National Award

PlanInsuranceBrokersweredeclared CommercialLinesBrokeroftheYear at the prestigious 2025 National Insurance Awards on March 6th Judged by an esteemed panel of industry veterans, Plan Insurance Brokerswererecognisedforover30 years of excellence in Commercial Insurancebroking

Foundedasafamily-runbusinessin 1989 by Peter Georgiades and his eldestsonScott,Planhasbeenbuilt onabedrockoftrust,expertise,and anunwaveringcommitmenttoclient success. Younger siblings Ryan and Grant subsequently joined, helping drive its development Plan has adaptedtoandhelpedleadchangein an ever-evolving insurance landscape. What began as a small specialist brokerage has become a force in commercial insurance, offering solutions across construction,propertyowners,fleet, motor trade, and multiple other commercialinsuranceproductlines

Yet, at its core, Plan remains true to its roots, a people-first, values-driven business that understands the power of relationships

The National Insurance Awards celebrate excellence in the insurance industry, highlighting the best management practices amongst insurance providers Successful companies must demonstrate commitment to the highest standards of specialist brokerage services. The gala dinner was attended by senior executives from insurers as well as underwriters, claims professionals, brokers and MGAs Winners were announced during a ceremony at the London Marriott Hotel, Grosvenor Square hosted by comedian Marcus Brigstocke.

MD of Plan Insurance Brokers, Grant Georgiades said, “The key to our success is not just what we offer but how we offer it:

Workplace Design Trends 2025

Why care about the latest office design trends? Well, because statisticsshowtheymattertoyour business productivity and staff engagementInarecentsurvey,31% ofofficestaffwhosaidtheywere pleased with their office environmentshowedanincreasein productivity.

Inanotherpieceofresearch,inthe Journal of Environmental Psychology,scientistsfoundthat37% ofpeopleworkinginatraditional open-plan office believe that its designdecreasestheirproductivity. So, what can we learn from this? Perhaps, that workspace design is aboutmorethandoingabigjigsaw, it’sabouthowpeoplefeelbecause when people feel better, they are more productive and engaged Whatever your wider economic environment, your investment into yourworkspaceandhowitworksfor your employees now and into the futurewilldeliverdividends

If then, you’re thinking about updatingyourworkspacethisyear, whatarethetrendsthataremakinga differenceforbusinessesrightnow? Hereareafewideas

Is'resimercial'thenewblack?

There’s a new workplace design phraseintown:resimercial “Resimercial: a combination of residential and commercial design bringingthehomeintothecorporate space”

Perhaps inspired by Silicon Valley techcompaniesbutnowdrivenby changingexpectationssince

personalised service that ensures every client, whether an SME or a large corporation, receives tailored advice that aligns with their unique needs and business goals” Plan employs over 60 specialists from their HQ in Redhill, Surrey, with another office close to Cardiff; Plan also controls GWP in excess of £16.6 million through its commercial insuranceproducts.

www.theplangroup.co.uk

lockdown,thegoalistocreateamore comfortableandrelaxedworking environment that people enjoy workingin,andasaresult,theywant toworkintheofficemoreoften Additionally,thegoalistoboost retentionandtoattractthebest candidates, particularly among millennials

Headtoourwebsitetoreadmore aboutworkspacedesigntrendsfor 2025

https://www.phoenixsyscouk/insights/workplace-designtrends-2025/

Grant Georgiades

Invest Crawley conference highlights the town’s evolution to becoming region’s key growth hotspot

With a strong focus on business expansion, innovation, and sustainable development, the Invest Crawley conference, held on Wednesday 19 March, successfully showcased Crawley’s immense potential as a prime destination for investment

The conference saw a packed audience enjoy an inspiring and dynamic day of knowledge sharing, discussions, ambitious visions and networking, helping to further strengthen Crawley’s position as a thriving hub for business growth and innovation

Hosted at The Create Building, the event welcomed investors, developers, business leaders, and key stakeholders eager to explore Crawley’s ambitious plans for economic growth, regeneration, and sustainability

The conference comprised keynote speeches and a series of engaging panel discussions.

Councillor Michael Jones, Leader of Crawley Borough Council, said, “Crawley has always been a town of ambition, innovation and resilience from its origins as a planned new town to becoming an economic powerhouse in the southeast Our story is one of continuous evolution

“As we move through to 2025, we say with renewed confidence, underpinned by significant infrastructure investments and the unwavering spirits of our businesses and residents, that we have a bold vision for the future ”

Duke,

said in his keynote speech, “Crawley is a £6 billion economy with just 120,000 residents and one of the highest job densities outside London It is also the seventh most innovative place in the UK when looking at patents per capita. It's the density of the networks and the way they work in the town and how connected people are When you come in, you are not just coming into a location, you are coming into a network of likeminded people who want to do business and that is really impressive ”

In her keynote address, Dee Mathieson, Managing Director at Elekta Ltd discussed innovation in Crawley, leveraging the town’s strategic advantages, saying “It is really important that we stay in Crawley I can demonstrate tangible benefits from being here through our collaborations and community projects Crawley has a fantastic history of innovation We are extremely proud of what we have done here and we will carry on designing and delivering world-class radiotherapy technology.”

The ‘Commercial Opportunities’ panel explored Crawley’s role as a business hub, with speakers Adam Godfrey, Partner, SHW; Dee Mathieson; Steve Sawyer, Executive

Ian

Chief Executive of Crawley Borough Council,

Director, Manor Royal BID; and Christophe Williams, Founder and CEO, Naked Energy Ltd; discussing key sectors, future developments and investment trends.

Alison Addy, Head of External Engagement and Policy at London Gatwick, highlighted the airport’s role in economic growth, its £5 5 billion contribution to the UK economy, support for over 76,500 jobs and investments in sustainable infrastructure and transport connectivity.

The ‘Innovation, Development and Growth Ambitions for Crawley’ panel discussion focused on major developments shaping the area and plans for the next five years, with contributions from Arora Group, Rainier Developments, Arcus Property Capital Development, Hemiko and the Ministry of Housing, Communities and Local Government.

Investing around £500-600 million in Crawley through the County Mall shopping centre and three hotels (Arora Hotel Gatwick Crawley, Hilton London Gatwick Airport and Sofitel London Gatwick), Sanjay Arora, COO of the Arora Group said: “We absolutely love Crawley, we work with people who actually will help you succeed and not be a hindrance to your schemes ”

Richard Mees, Chief Executive of Rainier Developments, shared that they have planning permission for a £45million redevelopment scheme for 152 apartments, a ground floor commercial, a new pocket park and a dedicated electric vehicle charging hub in the town centre He said: “The council have been amazingly supportive They have been really pushing us to deliver and if there were any issues, we've dealt with them proactively and collaboratively So we're really focused on Crawley. We want to do more in Crawley. I think it's a fantastic location. It has its own economy, great connectivity, and we're very happy to be here ”

Local employment and business supply chains took centre stage in the ‘Local Procurement and Skills’ discussion, where representatives from London Gatwick, Morgan Sindall, Crawley Borough Council and Crawley College examined strategies to strengthen the regional workforce and create long-term opportunities for residents and businesses alike

Delegates then headed out on a hydrogen bus tour, hosted by Metrobus, showcasing some of Crawley’s most exciting business opportunity sites and infrastructure projects, concluding with an exclusive visit to the brand new Crawley Innovation Centre, an impressive development constructed by Morgan Sindall on behalf of Crawley Borough Council Guests were given a guided tour of the state-of-the-art facility, which aims to support innovation and research while creating over 200 new jobs and benefiting up to 40 businesses The centre was officially named with a plaque unveiling by the Mayor of Crawley, Councillor Sharmila Sivarajah

For further updates and investment opportunities in Crawley, visit www.InvestCrawley.co.uk.

What’s it like going to the Gatwick Diamond Business Awards as a Finalist?

I entered the Gatwick Diamond Business Awards in the Community Contributioncategory Afterhavinga meetingviaTeamswiththejudgesin January, I was hopeful, then one February morning, Keeley from gdb calledwithgoodnews;I’dmadeitto theFinal!

The big day arrived. The sun was shiningandevenbeforewearrivedat The Grand, the day felt special Whether I was about to win or not was by now completely irrelevant; justbeingintheFinalswasawin!

Theroomwasjampackedwith400 Finalists and attendees, all dressed up to the nines and here for an eveningofcelebration.Mytablewas made up of singles or duos from differentbusinesses,withmanyofus meetingforthefirsttime,addingto thesocialatmosphere

The wine flowed, guests mingled, dinner was served, Pink sang (oh, was it really a tribute singer?), magician Ben Hanlin genuinely captivated us and suddenly it was time for the Awards themselves.

Within a few minutes they announced the Finalists for the award for Community Contribution, and for a brief second, a photo of me flashed up on the big screen. Moments later the winner was announced and it wasn’t me! (It was the hugely deserving WOLO Foundation) Before I’d had a moment to let it sink in that I hadn’t won, Ciaran from gdb popped up in front of me and presented me with a huge stunning crystal engraved with GDBA 2025 FINALIST. I felt so euphoric!

The whole vibe of the evening was of celebration and joy and the awards

stage became a dancefloor What an awesome night!

Jo Sawkins specialises in helping people with fatigue, pain and longterm issues

www.wingswellbeing.co.uk

TRADEMARK SCAM ALERT: BE AWARE!

I have recently received multiple reports of a new scam from cloned corporate identities of law firms Business owners across the UK are receiving letters and emails threatening the loss of their trademark from firms falsely claiming to be IP Attorneys

The letter advises the business owner may lose the rights to use their brand name if they fail to take immediate action The letter claims that another company is in the process of registering their trademark and threatens that failure to respond by registering their trademark within 48 hours may result in the loss of their brand rights and ownership to the third party

The SRA Solicitors Regulation Authority has alerted their members This is to widen this alert to more

SME owner managers who may otherwise be unduly stressed and pay unrecoverable costs to fraudsters.

Prior trademark registrations can be a risk to subsequent unregistered brand users However existing prior unregistered trademark users have rights of protection which cannot be over-ridden by trademarks registered later by third parties. If you receive this threatening letter or email please do not respond

As a certified IP advisor and past member of the Fraud Advisory Panel I would be happy to forward such letters anonymously on your behalf to the relevant authorities to take action to stamp out this scam

Stay Safe © Clive Bonny Clive@consult-smp.com ®

Jo Sawkins

Unlocking the Value of Commercial Building Surveys and

Technical Due Diligence Reports

Purchasingacommercialpropertyis a significant financial commitment, making a thorough assessment essential before finalising a deal. A commercial building survey or technical due diligence report provides critical insights into a property’scondition,helpingowners, investors, and occupiers make informed decisions Following RICS guidance, these assessments ensure risks, liabilities, and potential maintenance costs are fully understood.

WhatIsaCommercialBuilding Survey?

A commercial building survey is a detailed inspection of a property’s structure,condition,andcompliance with regulations Conducted by qualified surveyors, it helps identify defects, necessary repairs, and potentialinvestmentrisks.

Thisenablesbuyersandinvestorsto planahead,negotiateeffectively,and avoidcostlysurprises

These surveys assess key aspects such as roofing, walls, flooring, structuralintegrity,buildingservices, fire safety, and environmental considerations Additionally, they helpdetermineifthepropertyisfit foritsintendedusewhilehighlighting futurecostsandlegalconcerns

WhyTechnicalDueDiligence Matters

IHT Changes for Business Owners

In many respects, the Spring Statement was relatively uneventful, and many business owners will be relieved that there were no significant new tax increases announced. It will however remain of widespread concern that the government does not seem to have listened to concerns raised by a number of parties about the potential consequences of the changes announced at the previous Budget, and gave no indication of moderating its approach.

One of the most significant announcements made in October 2024 was to introduce a restriction on the relief (business relief) that has historically allowed trading businesses to be passed on death without inheritance tax (IHT) From next year, business relief will be available in full in respect of up to £1m of value, but thereafter only 50%

Atechnicalduediligencereportgoes beyond a standard survey by providingacomprehensivereviewof aproperty’sphysicalcondition,legal status, and compliance risks This process helps uncover hidden defects, environmental hazards, and regulatory issues that could affect long-term financial and operational viability relief will be available This means that, in effect, an effective rate of inheritance tax of 20% will apply above that threshold

The impact of this will naturally vary from case to case, but in a number of cases, potentially significant IHT charges could arise on death For example, if a sole shareholder passes away after 6 April 2025

For institutional investors, property managers,andcorporatebuyers,technical due diligence ensures that all risks and liabilities are understood before committingtoanacquisition

A well-structured commercial building surveyandtechnicalduediligencereport provideclarity,reducerisks,andsupport soundinvestmentdecisions.

Planning to purchase or invest in a commercial property? Get in touch with our team today to ensure you make a secureandinformeddecision.

www.focuscs.co.uk

owning a business worth £5m, up to £800,000 of IHT could become due, which will need to be financed out of the estate This may leave owners (or their successors) forced to sell assets prematurely, with wider implications then for affected families, as well as for employees and other stakeholders who may be impacted by unexpected changes in ownership In worse cases, businesses may be forced to close altogether

We would strongly encourage business owners who are concerned about these impending changes to consider their succession plans well in advance of April 2026, when the changes come into effect Menzies have extensive experience advising business owners in respect of estate planning and succession planning, and have been advising a number of our clients in advance of the proposed changes coming into effect from next year Contact Peter Mills for advice on pmills@menzies co uk

Crawley Town FC Finds The Net By Signing Up Affinity Exchange For Foreign Exchange

Leading FX, Payments and Finance consultancy Affinity Exchange has just signed up to be the preferred FX partner of Crawley Town FC

Long time Crawley Town fan and CEO of Affinity, Sam Balla-Muir, 28, is thrilled with the partnership;

‘I’m delighted to take my support of the football club to the next level The Affinity team and I are looking forward to helping Crawley Town and its supporters get the very best foreign exchange rates across 150 currencies, with an unwavering commitment to first class client service

‘We believe foreign exchange isn’t just about transactions but about trust, timing and delivering excellence. Our sharp market insights and first-class service ensures our

clients stay ahead, making the right moves at the right time We empower businesses and individuals to thrive with confidence, knowing we’re always in their corner ’

Affinity began as a work from home operation in 2021 by Sam Balla-Muir (pictured here with Crawley Town’s Vice Chairman Ben Levin and Head of Partnerships James Ball) before rapidly expanding into a team of top FX,

ayments and Finance consultants based in Crawley. Since inception, Affinity Exchange has grown its annual FX turnover to £170 million, and now has over 250 corporate customers As well as being an avid Crawley Town fan, Sam is proud to be a young entrepreneur running his own successful business at just 28 years old,and takes his role as a business leader seriously. Sam advocates on the importance of inoffice working and learning, and is keen to network with other ambitious business leaders in and around Gatwick who feel that FX plays a pivotal role in determining their financial success and meeting their growth targets.

For more about Affinity Exchange, please visit https://affinityexchange co uk/

Cut Costs and Boost Efficiency: Free support for Reigate & Banstead businesses

Small, independent businesses in Reigate & Banstead have a unique opportunitytocutcostsandimprove profitability through a fully funded Business Cost Savings Programme Offered by Reigate & Banstead Borough Council in partnership with Place Support Partnership, this initiative provides targeted support to help local enterprises navigate today’s challenging economic landscape.

Eligible*businessescanreceivethree hours of free, 1-2-1 expert consultancy. This support includes a detailed cost analysis, tailored advice, and a comprehensive savings actionplan

The programme focuses on reducing costsacrosskeyareasincluding:

Energy (Gas & Electricity): Secure better tariffs and navigate contract complexities

Water & Telecoms: Simplify rate comparisons and find scalable solutions

Insurance: Ensure appropriate, costeffective coverage.

Merchant Fees: Access cutting-edge fintech solutions and reduce processing costs

The goal is simple: to help you improve cashflow, free up capital, protect jobs, and become more cost-efficient - all at no cost to your business.

*To be eligible, businesses must: Have premises that are registered and operating in Reigate & Banstead Borough Be independently owned Have been running for at least 12 months

Have 25 or fewer employees

With only 50 spaces available, businesses are encouraged to act quickly Register your interest today: https://www.placesupportpartnership .com/reigate-and-banstead

Gatwick Diamond Business

Prestigious Double Award Win for TERRA Restaurant at Tottington Manor

Following a visit of the Nationally recognised AA Inspector, TERRA Restaurant has been awarded their first AA Rosette. Helen Pomery said “This recognition is the result of four years of really pushing our team to be the best they can be and receiving this long-awaited accolade is the biggest reward for them

Ultimately our guest feedback drives us forward every day and helps push us even further in our mission to receive our next Rosette, our journey has only just begun”.

Chris Hilton, Executive Head Chef at TERRA said “I’m over the moon and so proud to have been part of the journey that Tottington Manor and TERRA Restaurant has been on so far and I continue to be very excited about what the future holds, there is more to come”

This news came just a week before the call from Restaurants Brighton who spearhead the highly regarded hospitality equivalent of the Oscars! We were incredibly honoured to have won our first BRAVO Award for Most Sustainable Restaurant

Knowingwewereupagainstsomevery strong contenders we were quite overwhelmed,butsustainablehospitality hasbeenourprimaryfocusfromdayone Makinganactivechoicetosource ingredientsandserviceslocallyaswellas reducewasteandenergyconsumptionare keyforanybusiness

TERRARestaurantachieved2 placeas BestSussexRestaurantaswellashigh placingsforBestTeam,BestWineListand BestSundayRoast

TERRARestaurantSussexisanAARosette standardSouthDownsfacingrestaurantat TottingtonManorwhichfullycatersfor eventswithAA4StarRestaurantwith RoomsAwardAfinequalitydestinationto entertain,eatwell,drinkwellandsleep well

https://www.Tottingtonmanor.co.uk

First Impressions Count: The Power of the First 10 Seconds

"You never get a second chance to make a first impression."

In business, those first 10 seconds can determine whether a potential customer stays or walks away Studies show that people form opinions about a business almost instantly faster than checking phone notifications!

A great first impression makes customers feel valued and engaged, while a poor one can end the journey before it starts So, what are customers noticing in those crucial moments?

The Science Behind First Impressions Psychologists refer to this as "thinslicing" our brain’s ability to make quick judgments based on minimal information Customers do this the moment they step into a store, call an office, or visit a website. And once an impression is set, it’s tough to change

The First 10 Seconds Checklist

1 Greeting – Are customers welcomed with a warm, genuine hello, or is the greeting rushed or absent? A friendly reception sets the tone for a positive experience

2 Body Language & Eye Contact – Are team members making eye contact, smiling, and appearing engaged?

Small gestures build trust instantly

3 Environment & Atmosphere – Is your space clean, inviting, and wellorganized? A cluttered or unwelcoming environment can drive customers away

4 Tone of Voice & Energy – A disengaged or robotic tone can ruin an interaction. Customers respond to warmth and enthusiasm.

5 Speed of Response – Delays in acknowledgment or service can make customers feel undervalued A quick response fosters engagement Why It Matters

First impressions shape your brand’s reputation. A poor one reduces repeat business, while a great one builds loyalty Think about a time you experienced a world-class welcome how did it make you feel?

Improving First Impressions

Audit your business – Walk in as a customer. Does it feel welcoming?

Mystery shop your business –Honest feedback reveals hidden gaps

Train your team – Role-play scenarios to reinforce best practices.

CXTopTip:MakeFirstImpressions YourSuperpower

Visit,enquireviathewebsiteorcall your business as if you were a customer What are the first three thingsyounotice?Wouldyoureturn? Ifnot,it’stimeforachange paul.matthews@insight6.com| 07710394729|insight6com

Paul Matthews

Roffey Park Institute

on Friday 20th June - 8:15 - 14:30

Now in its fourth year, the gdb Diamond Experts Conference 2025 is designed to provide a physical forum to showcase the diverse strengths of the Gatwick Diamond Business community This event will also bring businesses together to learn and network.

During this half day conference, you and your colleagues will gain valuable insight from carefully selected Keynote Speakers, covering hot topics relevant to your business

There will also be the opportunity for more in-depth conversation and networking as you visit the various Diamond Experts Trade stands, you can be sure to conclude the conference with a delicious lunch!

Inpartnershipwith

Event Sponsor

The Legal Balance is Shifting: Why HR

Managers Must Be Ready for a New Era of Employee Rights

Julie Jones – Managing Director & Employment Law Partner at Starford People & Legal

By 2026, UK employment law will look significantly different The government’s proposed reforms mark one of the most substantial tilts in the legal landscape for years; away from employer discretion and toward employee protection For HR professionals and business leaders, these changes require strategic planning, cultural alignment, and practical readiness At Starford People & Legal, we’re already supporting many clients in the Gatwick Diamond region through these transitions and helping them prepare for a future where the balance of legal power is changing

The End of ‘Fire and Rehire’ as We Know It

Dismissal and re-engagement practices, often used to force through contract changes, are set to become automatically unfair in all but the most extreme, demonstrable cases of financial hardship This represents a major departure from the status quo and will require businesses to approach contract changes collaboratively, rather than unilaterally We are advising Starford clients to review variation clauses in contracts now and to think long-term If seasonal demands or operational needs vary significantly, other contract types, such as fixed-term or part-time, may provide the necessary flexibility within the future legal framework

Zero-Hours Reform: The Right to Certainty

Our unique model pairs our People Consultants with an Employment Law Partner to ensure all strategic and operational advice is underpinned with first-class legal expertise, giving clients the confidence to navigate this evolving landscape while mitigating any risks

From ‘Two Years’ to ‘Day One’: Rethinking Dismissal Rights

Perhaps the most symbolic shift is the introduction of unfair dismissal as a day one right for employees While this will include a statutory probation period, also known as the Initial Period of Employment (IPE), employers will need to justify dismissals during this phase based on conduct or capability, rather than redundancy. Fair procedures, including the right to be accompanied or to appeal, may also become expected

HR managers must now place renewed emphasis on recruitment effectiveness, performance management, and early intervention. The “wait and see” approach to underperforming new hires will no longer be viable. Managers will need proper training to navigate performance issues confidently and lawfully from day one

The reforms will also significantly enhance protections for zero-hours and minimum-hours workers Employers will be required to offer guaranteed hours contracts after 12 weeks of regular work Workers will also gain new rights to reasonable notice of shifts, and of any shift cancellations, along with potential compensation for late changes.

HR managers must start auditing how flexible contracts are used Are zero-hours roles genuinely irregular, or are they disguising consistent working patterns? Businesses will also need to assess whether their workforce planning and budgeting can accommodate potential penalties for late cancellations

Expanding Access to Leave and Flexibility

From family-friendly policies to flexible working, employee rights are expanding. Paternity leave, unpaid parental leave, and statutory bereavement leave will become day one rights. Meanwhile, flexible working requests can no longer be refused with a simple statutory reason; the refusal must be reasonable and justified

These changes require cultural as well as procedural shifts. Employers will need to re-examine whether “no” has become a reflex response to flexible working requests We encourage HR leaders to challenge internal resistance and explore how flexibility can be aligned with business outcomes, not seen as a barrier to them.

The Cumulative Effect: A New Legal Landscape

While each proposal in isolation may seem manageable, together they represent a decisive rebalancing of employment law Time limits for tribunal claims will double from three to six months, new requirements will emerge for annual leave and sick pay, and employer liability for thirdparty harassment will return These changes indicate a more robust framework of worker protections and a higher standard of employer accountability.

Preparing for Tomorrow, Today

Although many of these reforms won’t take effect until 2026 or beyond, early preparation is key Waiting until legislation is enacted may leave employers scrambling to update contracts, policies, and manager training Starford recommends proactive audits, early stakeholder discussions, and investment in leadership training to manage these transitions smoothly.

We understand that change can be complex, but it doesn’t need to be disruptive We’re working closely with businesses across the region to provide clarity, reduce risk, and ensure compliance in a collaborative and commercially sensible way If you have any concerns about how these changes could impact your organisation, our Employment Law Partners and People Consultants are here to help.

Starford People & Legal offers support when you need it. Contact our team at hello@starfordlegalhr.com to receive a copy of Starford’s Guide to the Proposed Changes to Employment Law, or

visit www starford co uk to sign up to our Legal Latest weekly newsletter.

What I’ve Learned from the Business Owners Who Never Switch Off

Vern Dercksen

There’s a particular look I’ve come to recognise in many business owners. It’s not stress, exactly It’s a mix of intensity and quiet fatigue – like someone carrying the whole business in their head, all day, every day

After 20 years leading teams in corporate environments, I assumed moving into the world of SME coaching would be a shift in pace It wasn’t What I discovered instead was a different kind of pressure – often more personal, and more deeply felt These are people who’ve built something from nothing, who care deeply about their team and their clients, but who rarely give themselves the same level of attention or structure

What’s often missing isn’t knowledge – it’s space. Time to think clearly. Time to ask, “Is this still the business I set out to build?” One owner recently told me he hadn’t taken a proper holiday in five years Not because he couldn’t afford to, but because he didn’t know how the business would run without him

There’s no single fix But in my experience, the shift begins when owners start to ask better questions –not about what more they should do, but about what only they should do. That’s when clarity starts to return And with it, the business they actually wanted to build

https://www horsham actioncoach c o uk

Decarbonising the Construction Industry: The Growing Importance of PAS 2080 Compliance

The UK construction industry is a major contributor to carbon emissions, both directly and indirectly With the government’s legallybindingNetZero2050target, businesses must now measure, manage and reduce their carbon footprints at both organisational level and across every stage of a projectthattheyareinvolvedin

One of the most significant developmentsinthistransitionisPAS 2080:2023, the global standard for whole-lifecarbonmanagementinthe builtenvironment

The Department for Transport announcedittobebestpracticefor businesscasesandLocalAuthorities now require a Carbon Management Strategy(whichfollowsthePAS2080 framework)forMajorRoadNetwork, Large Local Majors and Retained LocalGrowthFundschemes

WithmajorplayerssuchasNational Highways,mandatingPAS2080

complianceforallTier1andTier2 contractors by the end of 2025, businesses that fail to achieve certification risk losing key contracts andrevenuestreamsComplianceisno longerjustanoption-itisbecominga necessity.

By requiring businesses to assess emissions from design to decommissioning,PAS2080pushesthe

industry toward a more holistic and responsible approach to sustainability. Forcontractors,architectsandsuppliers, this represents a fundamental shift, demanding sustainable design, lowcarbon materials and energy-efficient constructionasstandardpractices.The businessesthatadaptquicklywillsecure a competitive edge, while those that delayriskbeingleftbehind

Withthe2025deadlinefastapproaching, companies that delay PAS 2080 compliancerisk:

•Losingeligibilityformajorcontracts •Facingincreasedcompliancecostsdue tolast-minuteimplementation.

• Falling behind competitors who are alreadyPAS2080certified

However, businesses that act now can turn compliance into a strategic advantage, strengthening their sustainability credentials, winning new business and improving operational efficiency auditelcouk

Boost your business: unlocking growth through apprenticeships

Recruiting employees that are skilled and prepared to meet your business’ needs is no easy task. For employers itcanbedifficulttofindjusttheright fit and moulding someone to fit the needs on the job can be challenging. For small employers, this process often requires extensive one-to-one training and development which can strainalreadylimitedresources

With a wealth of challenges facing independent business owners, it's a wonder why apprenticeships aren’t morewidelyusedtoalleviatesomeof thehardship Thegovernmentbacked scheme is a massively under-utilised asset to many small businesses; with only 28% of apprentices in the UK workingforsmallcompanies.

It seems a large factor in the reluctant uptake of apprentices is a lack of knowledgeavailabletosmallbusinesses about the benefits of hiring this way Whether it’s recruiting new talent or upskilling an existing employee, apprenticeships can be a great tool for all businesses to improve productivity and output Training your staff while they work is also an effective way to close skill shortages and ensure that your staff are prepared to meet your business’ needs, helping to secure your talentpipeline

Training schemes locally are vast, with programmes in Accounting, Construction, Engineering, Manufacturing and IT The recruitment process can seem daunting to many employers,howeverlocaleducation

providers can support you in finding an apprentice and help provide comprehensive information about how to hire this way

If you’d like more information on hiring an apprentice, including funding and support options that may be available then please do not hesitate to contact our Employer Services team at East Surrey College via email: employerservices@esc.ac.uk

Ian Hopping

Turning Tides Homelessness expands support

Local homelessness charity Turning Tides is expanding support for local people experiencing homelessness with two new properties in Worthing, West Sussex, opening in 2025 These developments are driven through an innovative new partnership – the first of its kind – between Turning Tides, Worthing Borough Council, Worthing Homes and Homes England Funding has been provided by the Ministry of Housing, Communities and Local Government (MHCLG) via its Single Homelessness Accommodation Programme (SHAP).

Skywaves House provides highsupport accommodation for people experiencing homelessness with a local connection to Adur or Worthing

There are 21 apartments designed for those with complex needs, to be staffed 24/7

Self-contained flats with private kitchens and bathrooms

Empowering residents to live

independently,minimisingthetension and exclusions often seen in shared spaces

Fourground-floorroomswithprivate gardens Offering accommodation for residentswithdogs

Innovative multi-agency space Including counselling and clinical rooms,meetingandlearningroomsand atrainingkitchen

Trauma-informed design Ideal for neurodivergent residents and those with a history of trauma or adverse childhoodexperiences

Residentsaretypicallysupportedfor onetotwoyears,withagoalofatleast 80%beingrehousedinplannedmoves

Accommodation on Clifton Road will provide13flatswithlowerlevelsof supportforthosereadytolivemore independently – we refer to this as Move On Housing Residents will typicallybeaccommodatedforaperiod oftwoyears,butmaystayuptofour years

S.M.I.L.E Are Smiling!

Part of Dimensions, Outreach 3 Way isaSussexcharitywithastronglocal reputation that provides support for people with learning disabilities and autismacrossSussex

SMILE day support based in Ifield, Crawley offers a fully inclusive, empowering, safe environment for people with P.M.L.D. (Profound and multiplelearningdisability).

SMILE offer a wide range of day opportunities Thereisatimetableto try to suit everyone, featuring, sensory activities such as sensory stories and hand and foot-spas and massage, music sessions, wellbeing mornings, messy play, hand over hand arts and crafts, group sports and outings ensuring people are well placedintheircommunity

Recently S.M.I.L.E have received some very generous donations, collectively amounting to £5,250, fromTokyoElectronLimitedCrawley whorantheBarnsGreenhalf

marathon and proceeds from I Fest, a communitymusicfestivalheldatIfield Cricket Club, supporting local musiciansandcharities

With these donations SMILE have been able to purchase a portable, interactive projector to enhance the livesofallthepeopletheysupport.

·Self-containedflatswithprivate kitchensandbathroomsSupporting residentsastheytaketheirnextstep towardsindependence.

·Access to practical skills-based supportIncludingfinancialadvice, tenancyreadinessandsustainment, digitalinclusion,cookinggroupsand supportinaccessingemployment.

·A brand-new, modern building Creatingasafe,welcoming,and comfortable environment for residents www.turning-tides.org.uk

Interactive projectors offer numerous benefits for individuals with learning disabilities, promoting engagement, sensory exploration, and skill development through active and immersiveexperiences

This piece of equipment has been orderedandeveryoneatS.M.I.L.Eisvery excitedforitsarrival.

Outreach 3Way, SMILE are always grateful for donations to their charity Their next fundraising project is to raise money for communication resources to helpthepeopletheysupporttoexpress their wants and needs more effectively Such as AAC equipment (augmentative andalternativecommunicationdevice,a tabletorlaptopthathelpssomeonewith a speech or language impairment to communicate) talking buttons, eye pointingequipmentetc

Thankyou,TokyoElectron,LtdandIFest formakingadifference!

wwwdimensions-ukorg

Expanding Overseas and Award Recognitions for Creative Pod

Last month, we spoke about our 2025 goals by tapping into international markets, and our CEO, Matt Turner, Head of Marketing, Sadie Wigg, and Digital Marketing Manager, James Nunn, ventured to the Middle East for business development Since then, Matt has ‘commuted’ to Dubai twice more on jammed-packed business trips, attending networking events, meeting with business leaders and strengthening relationships with fellow Export Champions as part of the Department for Business and Trade On his last visit, he had the honour of attending the Iftar Banquet at The British Embassy in Dubai, networking with several entrepreneurs.

If you are interested in taking your UK business overseas, get in touchhello@creativepod net

That’s not all At the beginning of March, we were delighted to receive the Fair Payment Code - Gold Award standard, which is awarded to those who demonstrate best payment practices Launched in December 2024, the Fair Payment Code is managed by the Office of the Small Business Commissioner on behalf of the Department for Business and Trade.

To finish an exciting month, we were delighted to find out we are finalists in the Stand Out Small Integrated Digital Agency of the Year category at the UK Digital Excellence Awards This is a testament to the team we have at Creative Pod. We are passionate about creating a culture where people want to come and enjoy their time here As we expand our client base into London and overseas, we are proud to be recognised in the UK’s digital space.

It’s been a busy start to the year While there have been challenges, we’re excited to head into Q2 with strong momentum and the opportunity to welcome new clients on board. If you’d like to work with us, we’d love to hear from you

https://www creativepod uk com/cont act

3 crucial ways a financial planner could support your small business

Dealing with small business finances can be tough, especially when you have a long list of other responsibilities. Here are three key ways an adviser can help

1 Protecting against the unexpected Unforeseen events can disrupt your business Standard insurance might cover physical damage, but what if a key employee becomes ill or a shareholder suddenly passes away? An adviser can help you set up protections such as:

Key Person Cover: A lump sum payment if a key individual dies, allowing you to cover loss of earnings or hiring a replacement without financial strain.

Shareholder Protection: Funds to buy out the shares of a deceased shareholder, ensuring business continuity.

Relevant life cover: These policies are paid for through the company, and can cover all staff, including you.

2 Finding tax-efficient ways to take moneyfromyourbusiness

When your business is profitable, strategic withdrawals are essential. With careful planning, your pension, salary and use of dividends can all be optimised to ensure they are as tax efficient as possible An adviser will help find the most tax-efficient way topayyourself

3 Buying your business premises throughapension

Purchasing property through a pensioncanreducetaxburdens Rent payments become allowable expenses, and Capital Gains Tax is avoided on profits when selling All growth within the pension is tax-free, enhancing your retirement savings. It can be complicated, but worth considering – that’s where your advisercanhelp

If you need help running the financial side of your business, we’re here for you

Read the full article and get in touch to book an appointment here.

Benchmark Financial Planning Limited is an Appointed Representative of Best Practice IFA Group Limited which is authorised and regulated by the Financial Conduct Authority, the registration number is 223112 Registered company: 07572431

Approved by Best Practice IFA Group Limited on 11 April 2025 th benchmarkcapital.co.uk

Jamie Sergeant and Matt Turner

Healthcare and tech enter the world of business networking

Networking events are increasingly being seen as an ideal way to reach busy people who may not make the time for important healthcare checks

That’s why you will see providers offering everything from blood pressure to pulse checks at major events in Sussex.

Among those reaching out to event organisers are My HQ They will be providing free heart health tests at Brighton and Hove Business Show in June. So, attending an event may not just introduce a business owner to potential new clients - it could save their life

As well as helping attendees avoid queues, they can be used to create a digital record of the day

This quick and easy option lets people scan passes every time they meet a new contact.

The merging of tech with events isn’t new, but it is an emerging trend when it comes to business networking

All passes, including those issued to exhibitors, will have a QR code at Brighton and Hove Business Show on June 5 This event is being staged at the Amex Stadium, from 10am to 4pm

Also edging its way into business networking is tech Smart entry passes for big local events now come with multiple benefits.

How? These passes each contain a unique QR code that can be scanned by mobile phones Think of them as digital business cards. Not everyone wants to collect the traditional alternative

Mind the Gap: Beware the ‘Should’

Do you ever find yourself thinking or saying that other people “should” know something or be doing something? If so, you may have identified a gap between what you expect and what is actually happening.

If this rings true within your company, then there may be a practical gap that needs filling (because something is not getting done)

Equally important is that you are sitting in an expectations gap or a ‘fantasyreality gap’ You are making an assumption that certain people know or are doing something when clearly, they are not

“Should” is often used to point the finger of blame i e it is someone else’s fault because they should have done it However, if you are using the word “should” about others, then you are not living in reality! Imagine that you think one of your team should have included specific data in their presentation, but the reality is they didn’t Perhaps they were not clear that you expected them to include the data or perhaps they didn’t know they were meant to be covering it In other situations, a person may not know how to do something… or they don’t see the point (i.e. they don’t get the ‘why’) And remember, when we

The introduction of both tech and healthcare at events shows how different sectors are working together - to both enhance an experience and to encourage people to look after themselves while they are looking after their business

brightonandhovebusinessshow.uk

gain knowledge, we often assume it is common knowledge and that others already know it (or should know it) And don’t rely on common sense either!

If you are a leader and you think someone “should” be doing something, then you need to close the gap either by bringing that person up to your expectation (via clear explanation, training etc) or by bringing your expectation to the level of current reality. If a client is not doing something they should… don’t blame them educate them and/or form a more solid contract!

Want help in closing the gaps? Contact joe@imaginariumdev com

Joe Cheal

gdb Members DISC Profiles and Eonic Digital form a winning partnership.

When Pradeep from DISCprofiles met Trevor from Eonic Digital at a Members’ Meeting, he had no idea he’d end up with not just a new website but also a marketing director for his business!

Pradeep says: “I knew it was time for a professional website Trevor has done a great job of showing that, while I’m a behavioural specialist, my business background gives me a unique way of using DISC Instead of just helping teams work better together, I help businesses use DISC to improve overall performance especially in sales

Trevor is easy to work with and his marketing skills fill a gap in DISCprofiles. Bringing him on board was an obvious choice.

Already, we’re seeing new leads and clients that we couldn’t reach before!”

Trevor at Eonic Digital coached Pradeep through the “Digital Strategy Discovery Workshop” process that seeks to fully understand the scope of a digital strategy for both new and existing businesses.

STEM in the Park

DATE: Saturday 17 May 2025

TIME: 11 00am-4 00pm

VENUE: Memorial Gardens, College Road, Crawley, West Sussex RH10 1EH

Building on the success of last year’s event, which drew an impressive crowd of around 4,000 visitors, STEM in the Park is back! Mark your calendar for Saturday 17 May 2025, when Crawley’s Memorial Gardens will once again host this much-loved annual celebration of all things STEM (Science, Technology, Engineering, and Maths)

STEM in the Park is all about sparking curiosity and excitement in young minds, encouraging them to explore the fascinating world of STEM By showcasing how engaging and rewarding careers in STEM can be, this event aims to plant the seeds of inspiration early, igniting a lifelong passion for discovery and innovation.

“It was great to work with Pradeep, to have a client that gets on board and respects the process makes delivering great results a lot easier Taking time to understand the vision, business model, financial objectives, target audience, marketplace, competition really helps inform a cracking digital strategy Once this is in place the delivery becomes so much easier and better targeted It is now a pleasure to be working with Pradeep on a weekly basis and seeing his vision start to come alive ”

DISCprofiles are experts in improving behavior and results for teams, go to https://discprofiles.uk/ to learn more.

Eonic Digital create winning digital strategies, deliver great websites and provide ongoing digital marketing support, give https://eonic digital a visit to start your journey.

Supported by local employers, Higher Education Institutions, colleges, professional bodies, STEM communicators, and educators, this free, family-friendly STEM festival offers an action-packed day filled with interactive activities and exhibits to inspire curiosity and creativity

Exhibitors will present a STEM-related activity to help inform audiences about potential career opportunities within their respective industries or organisations If you work in STEM, think about exhibiting for FREE to raise awareness about your business and inspire young talent of the future.

The event is supported by Crawley Borough Council and London Gatwick and delivered by The STEM Hub.

To find out more, please visit https://thestemhub.org.uk/stem-inthe-park

Data & AI: The Dynamic Duo Transforming SMBs

Combining data with AI empowers SMBs to unlock valuable insights, automate tasks, and personalise customer experiences This dynamic duo provides a competitive edge, enhances productivity, and drives better decision-making, revolutionising the way SMBs operate

Dataandartificialintelligence(AI)are crucial for the success of modern small and medium-sized businesses (SMBs) By enhancing data intelligencewithAI,SMBscangaina competitive edge AI, powered by data, uncovers new patterns and insights, enabling better decisions andpredictions Superiordataleads tomoretailoredAImodels,whichin turn allow businesses to leverage datainnovatively.

KeyBenefits:

1Enhanced Decision-Making: AI analyses data to provide actionable insights, helping SMBs make informeddecisions.

2.Automation: AI automates tasks, freeing up personnel for strategic activities

3 Personalisation: AI personalises customer interactions, improving satisfaction and loyalty

4.Efficiency: Data-driven AI solutions streamline operations, reducing costs and increasing efficiency

Practical Applications:

Customer Experience: AI chatbots enhance customer service by providing instant support and personalised recommendations.

Operations Optimisation: AI insights predict trends, guiding automation and forecasting inventory and staffing needs Predictive Analytics: AI finds new trends and predicts future outcomes based on past data,

FlexMatters – Our Vision & Impact

LinkedIn and Indeed data in 2025 shows that 18% of UK job postings mention remote or hybrid work –significantly higher than prepandemic levels This trend is particularlystronginindustriessuch as tech, finance, and media, where remoteworkremainsacrucialfactor inattractingandretainingtalent

However, the flexible working landscape is evolving While many employeescontinuetofavourflexible work options, some UK companies have been increasing in-office expectations A recent study by the CIPD found that 43% of businesses are encouraging greater office attendance How is your business handling flexible working requests –canwehelp?

BusinessesPartnerwithFlexMatters because:

We define flexible working and recruitmentinatransparentand

authentic fashion with businesses and candidates

We advise businesses on how to implement best practice in flexible working and guide them through the process

We showcase a diverse range of candidates, opening up a wider talent pool that might not apply through traditional channels

aidingstrategicdecision-making

Challenges:

DataPrivacy:Ensuringthesecurityand privacyofcustomerdataiscrucial

Integration:IntegratingAIsolutions withexistingsystemscanbecomplex andrequiresignificantinvestment

SkillsGap:SMBsneedskilledpersonnel to manage and implement AI technologieseffectively.

Conclusion:CombiningdataandAIoffers SMBsapowerfultoolsettotransform operations, drive growth, and stay competitive. By embracing these technologies,SMBscanunlocknew opportunities and achieve long-term success

ClickheretoreadfullarticlefromExtech Cloud. https://extechcloud.com

flexibleworkingconversationforward, hostingthenowannualFlexMatters events, bringing together Business Owners, Founders, HRand People Directorstoshareandlearnfromeach otherastheflexibleworkinglandscape continuestoevolve

“Ihadsomuchfunandwhatarichand stimulatingsession!Thankssomuchfor includingmeEverythingweworkon togetherisadelightandapleasureIt’s veryrewardingtobepartoftheculture changeonthisthatyouandthe FlexibilityMattersteamareleading”Dr CharlotteRae,SeniorLecturer,UKRI FutureLeadersFellow

SchoolofPsychology,Universityof Sussex

Ifyouhaveaflexibleroletofill,wantto incorporateflexibleworking,orare considering implementing flexible workingwithinexistingroles, pleasecontact emma@flexmatters.co.uk

Designing Buildings for a Sustainable Gatwick Diamond

With climate change and rising environmental pressures, creating a low-carbon, resilient built environmentintheSouthofEngland ismorevitalthanever

Local councils embed sustainability intotheirpolicies,supportedbynonstatutory documents such as Crawley’s Planning and Climate Change SPD This requires sustainability statements to meet regionalenergy,water,andtransport standards, often failing to show meaningfullocaloutcomes

In areas like West Sussex, stricter regulations–liketheWaterNeutrality restriction–requiredevelopmentsto demonstrate they won’t increase SouthernWater’ssupplydemand

Start with a Sustainable Building Philosophy

SustainableBuildingDesign

True sustainability begins at the designstage Uselocalisedmeasures focusing on carbon emissions, biodiversity,andmaterialimpact:

GobeyondPartLoftheBuilding Regulations–designairtight,wellinsulated buildings to reduce energy loss and capture solar gain

Select low-carbon, locally sourced materials to cut embodiedemissions

Use modular or prefabricated construction methods to reduce wasteandimproveefficiency.

SustainableBuildingUse

Support sustainable lifestyles and efficientenergyuse: Install solar PV, heat pumps, or hybridsystems.

Enhance biodiversity and manage waterwithgreenroofs,livingwalls,and SustainableDrainageSystems Encourage low-carbon transport with bikestorage,EVcharging,andcar-free access

ThinkCriticallyandBuildIntelligently Refurbishing or extending existing buildingssavescarbonandcutswaste. Upgrade insulation and systems in older structures to prolong their usefulness

Though costs matter, long-term savings, tax incentives, and payback schemes support sustainable decisions

FinalWord:BuildfortheFuture Developerscancreatebuildingsthatmeet planningneedsandshapeagreener,more resilientGatwickDiamondbyaligningwith localsustainabilitygoals

If you have any ambitions to achieve sustainablebuildingoutcomesorwishto discussthetopicsofthisarticle,pleaseget in touch with Carnegie Group at info@carnegiegroup.co.uk

MPs visit Crawley College and Sussex & Surrey Institute of Technology

On 8 April, Jim McMahon MP, Minister for Local Government and English Devolution, visited Crawley Collegetolearnmoreaboutitswork in technical education, apprenticeships and green skills development HewasjoinedbyPeter Lamb MP, representatives from Crawley Borough Council and other localleaderscommittedtoadvancing education and innovation in the SouthEast

During the visit, guests met apprentices and heard about their training experiences Conversations highlighted the college’s close collaboration with local employers throughthe‘InvestinSkills’initiative, which supports workforce developmentacrosstheregion

The campus tour, led by Dean Wynter, Acting Principal, included a visittotheGreenVillage adedicated hub for environmentally responsible learning across construction, engineering and automotive programmes.Thespacehighlights

howgreen,sustainabletechnologiesand low-carbonpracticesareembeddedinto both teaching and workforce development.

Guestsalsoreceivedanupdateonthe Sussex&SurreyInstituteofTechnology (SSIoT) building, currently under construction at the Crawley College campus A visit to one of the new immersivemediaspacesofferedaglimpse of the advanced SSIoT learning environmentstocome

TheIoTprojectissetforcompletionin Autumn2025Enrolmentisalreadytaking placeforcourses GatwickDiamondisa supporteroftheSSIoTanditsmembers areinvitedtosupportthisexcitingproject too–fromsponsorships,providingtech forlearningtoofferingapprenticeships Nowisaperfecttimetobecomeinvolved. MoreinformationavailableontheSSIoT websiteatwww.sussexsurreyiot.ac.uk

Jim McMahon MP and Dean Wynter

Why Combining IT, Telecoms & Connectivity Under One Provider Makes Business Sense

Different contracts, varied service levels,andfragmentedsupportoften leadtodelays,confusion,andfingerpointing when issues arise That’s whymorebusinessesarechoosingto bring everything under one roof At Fluent,we’veseenhowthisapproach createsamorestreamlined,efficient, and responsive technology environment.

When one team is responsible for your entire setup, there’s full visibilityacrosssystems Thatmeans when something goes wrong, engineers, telecoms specialists, and ITexpertscanworktogethertofind the root cause – fast There’s no back-and-forth between suppliers, andnoonepassingtheblame It also allows for more thoughtful, tailored solutions At Fluent, our teams collaborate across departmentstodesignsystemsthat thatsuiteachclient’suniqueneeds–

avoiding unnecessary add-ons and keepingcostsundercontrol

With the increasing threat of cyberattacks, unified services also enhance your business’s security It is safer to combine IT, telecoms, and connectivity expertise to implement end-to-end cybersecurity strategies, including firewalls, secure remote access, and data protection, to safeguardyoursystemsanddata Beyond efficiency, unified services open the door to smarter innovation. With specialists from different disciplinesworkingtogether,businesses benefit from flexible, future-ready systems that work in harmony –whetherit’saVOIPsystemthatworks acrossmultipledevices,secureremote access,orreliableFibrebroadbandand WiFi

There are practical advantages too: a single point of contact and a partner whounderstandsyourbusinessandits

its evolving needs This joined-up approach isn’t just convenient - it’s strategic – businesses can benefit from cohesive support, faster resolutions, and technology that’s designed to work together from day one.

At Fluent, we offer free business reviews to help identify where unified solutions could deliver real value If you're curious about how this could work for your business, we’re always happy to chat.

https://fluent-group.co.uk/

Andy Sadler

Gatwick Express: the smarter way to kick off your summer escape

GlideintoGatwickstress-free Readytoswapyour9to5for cocktailsonthecoastormountain hikesinthesun?

Howeveryou'respendingyourtime offthisspringorsummer,makethe journeypartofthepleasureGatwick Expressgetsyoufromcentral LondontoGatwickAirportinjust31 minutesNotraffic,nostress,nofaff

Whystartyourholidayinacar queue?

Withtwonon-stoptrainsanhour between London Victoria and GatwickAirport,GatwickExpressis builtforgetaways.You’llfindplenty ofspaceforyourgear.Think suitcases,backpacks,paddleboards, prams andcomfyseatingtorelax beforetake-off

Andwhileothersarestuckcircling the car park... you’re already browsingduty-free.

NoexpensivepetrolNolast-minute panicJustacalm,directridethat dropsyourightinsidetheairport

And it’s better for your wallet too. Save 10% when you book direct, enjoy 1/3 off with GroupSave, and take the little ones along for just £2 (or free if they’re under 5) More sun creammoney,right?

Momentsthatmatterstarthere

That pre-flight buzz The sound of wheely suitcases The playlist you madejustforthistrip Itallbeginsthe second you step on board Gatwick Express makes even the journey to the airport feel like part of the adventure

Gatwick Express makes even the journey to the airport feel like part of the adventure

Straight from train to plane

Step off the train and into the terminal No extra transfers needed You’re ready to check in! Fancy starting your summer holiday with Gatwick Express?

To find out more or book a ticket, head to gatwickexpress com or download the app

https://www gatwickexpress com/

Transforming Leaders: A Practical Guide to Executive Coaching for Organisations

A recent survey from Helen Tuddenham Consulting, ‘Nurturing And Retaining Talent’, discovered that only half of organisations had triedExecutiveCoachingasameans to solving their leadership and businesschallenges.

Thereasonsgivenfornotinvestingin executive coaching varied but included cost, expected return on investment, and whether it would workinsmallerorganisations.

Other barriers preventing organisations from proceeding include confusing and off-putting terminology,difficultiesfindinghighquality coaches, and a lack of accreditation and regulation in the sector Asmallminorityinoursurvey alsohadexperiencewithclientsnot engaginginthecoachingprocess

Yet, for those who take the plunge, the results can be transformative

Every organisation that had used executivecoachinginthesurveyhad seen benefits, and nearly half had seen direct increases in profitability asaresult Thisisbackedupbyother research showing that when done well,executivecoachingcanproduce tangible benefits to a company's bottomline MetrixGlobalfoundthat this return could be up to 529% in somecircumstances

To support organisations wanting to taketheplungeandreapthebenefits forthemselves,wehavepublisheda guidethataddressessomeconcerns and myths, explains the factors you need to consider, and takes you through a step-by-step process for makingthemostofyourinvestment

Although the original research was with professionalservicesfirms,‘Transforming Leaders:APracticalGuidetoCoachingfor Organisations’ is designed for businesses of any size or industry that have yet to embarkontheircoachingjourney

You can download a copy of the report hereortofindoutmore,getintouchusing thedetailsbelow www.helentuddenhamconsulting.com/for -organisations

As Fresh Display celebrate 20 years, Steve Powell, Managing Director, explains how to get more value and less stress from your exhibition stand.

If you’re planning on attending an exhibition this year, you’ve probably got an idea about what you want to achieve with your stand Fresh Display can help ensure that idea becomes an eye-catching, hassle-free, money saving reality Here’s how:

1.Contact us as early as possibly, ideally at least 6 months in advance Let us know if you have more than one event planned There can be cost savings to be had by booking early, whether that’s by designing a reusable stand or saving with early booking fees

2.Thinking beyond the vision. You may want to encourage people to your stand to have conversations, or for demonstrations and product giveaways, but to make your stand work, we focus on the detail Do you need storage space and if so, what size? Have you thought about backlit walls or screens? What sort of furniture and flooring would help create the right impression?

3.Think about the future Is this a one-off event or will you be attending other exhibitions in the future? Do you want to be able to re-use your stand and if so, have you got your own storage space or would you like us to look after it for you?

4.The size and configuration of your stand. The earlier you can let us have the overall floor plan of the venue and your stand number, as well as the exact size and configuration of your stand space, the better You may have booked a shell scheme or space only, which will inform other decisions such as whether you want a modular stand or something bespoke.

5.Don’t be shy about sharing your budget Budget obviously affects design, materials and what we can do but we will also be looking at ways to save you money if the budget is tight For example, perhaps you’d prefer to hire rather than buy a modular stand, or for custom builds, we have standard size walls in stock which might save on extra costs.

6 CAD drawings and colour renders This is the fun part of the process, where your vision and ideas start to come alive Our aim is to capture your vision whilst also making your stand a practicable and workable space

7.Trust the project manager. Exhibition stand building is about much more than designing and building the stand Rules can vary from venue to venue and from year to year, and missing deadlines can be costly Our years of experience in the industry ensure you’re always compliant.

The success of your stand is in the detail. Our end-to-end service is detail focused and takes care of everything for you From helping you choose the right design, to submitting stand drawings and risk assessment, we’ll create a stunning, cost-effective stand to bring your brand to life!

Please contact Steve Powell: steve@freshdisplay.co.uk 01444 246546 or 07814 011586 freshdisplay.co.uk

Celebrating 10 years!

This year, Horsham and Crawley Counselling Group (‘HCCG’) celebrated its Tenth Anniversary, as a not for profit Community Interest Company with a Big Birthday Tea Party in Horsham

HCCG delivers low cost counselling support to adults, children and young people in Horsham, Crawley & the surrounding villages, as well as supporting the mental health of local employees The team has grown from 7 in that time to 37, thanks to the dedication of our counsellors and admin staff

An amazing part of our story is how, thanks to an incredible philanthropic gesture by someone who believed we could make a CIC work and purchased the building, were able to secure a long lease on our much loved building, an old Railway Mission Chapel in Oakhill Rd, in Horsham By saving the service, we also honoured

a covenant on the building that it continued to be used to support the localcommunities.

Rachel Gardiner-Hill, Lead Director said “Interestingly, the covenant also stipulatesthatwedrinknoalcoholon the premises and the baptismal pool stillsitsunderoneofourcounselling rooms! The Railway Mission was a temperancemissionwholookedafter

What coverage do BII policies provide?

Business Interruption Insurance (“BII”)claimshaveneverbeenmore prevalent than following the Covid pandemic and Government mandatedlockdownswhichrequired many businesses to close for prolongedperiodsoftimeresultingin significantlossofincome.

BII insurance seeks to put your business in the same financial position following an unexpected eventthatitwouldhavebeeninhad theeventnotoccurred.

BIIhashittheheadlinesinthewake of the pandemic following the Financial Conduct Authority (“FCA”) test case which sought to obtain contractual certainty and clarity around the validity of certain businessinterruptionclaims TheFCA testcasejudgmentwashandeddown attheSupremeCourton15January 2021.

This judgment resulted in declarations as to what coverage BII policies provided in certain circumstances, in particular looking at the terminology of “disease” and “atthepremises”requirements

Additionalcourtcaseshavelookedat more nuanced BII issues such as whetheraseparatelimitofindemnity applies to each individual entity insured under the policy, or whether the limits apply on an aggregated basis to be shared across all insured entitiesundertherelevantBIIpolicy

the workers building the London to Brightonrailwaylineandwevalueour strong connection to history in Horshamthroughthisbuilding”

“We’relookingforwardtowhatwecan achieveinthenexttenandhowwecan continue to help residents and business employees to protect their wellbeing” hccounselling.org.uk

Additionalclaimsconsideredwhether furlough payments could be deducted from insurance payouts, could the UK government be considereda“policingauthority”and when policies with a “radius” clause one which covers interruption to a business which comes about followingtheoutbreakofanotifiable

diseaseinasetradiusaroundthepremises wheretheinterruptionoccurred-applied As we tip past the fifth anniversary of the start of the pandemic, businesses with unresolved BII claims against insurers should be mindful of limitation which in many cases will start to expire in March 2026;anypotentialclaimsagainstinsurers should be considered swiftly and advice soughtinshortorder wwwIrwinMitchellcom

Development Exit Finance Gains Momentum in the South East

As a specialist in property finance operating across the South East, I've seen a sharp uptick in demand for development exit finance – a trend that's fundamentally reshaping the way developers approach the postconstructionphase

With increasingly conservative lending policies from traditional banks, many developers are finding themselves at a crossroads once a project reaches completion Developmentexitfinanceisproviding

a crucial bridge – helping to repay initial development loans while granting developers the breathing room they need to secure optimal sales values, or move onto their next project more quickly.

At Lime, enquiries for development exit loans have surged by over 30% compared to the previous year. This reflects not only the broader economic pressures but also a shift in developer mindset More than ever, developers in the South East are prioritising financial flexibility to weather the extended sales periods we're currently seeing across the market.

We're advising clients to see exit finance not just as a lifeline, but as a strategic tool. By securing short-term funding after construction,

developers can avoid the pressure of rushed sales, allowing them to maximise returns without compromising on timing, pricing or quality. From a lender's perspective, exit finance presents a relatively lower risk opportunity. Projects are complete or near complete, assets are marketable, and the path to repayment is far clearer than in earlystage development lending

Looking ahead into 2025, I expect this financing method to become more mainstream. With more lenders recognising its value and developers increasingly adopting a strategic outlook, development exit finance is set to play a vital role for developers. In short, it gives the developer options and that has to be a good thing

www lime-fs com

The Renters’ Rights Bill: A Wake-Up Call for Unprepared Landlords

The Renters’ Rights Bill is set to transform the UK’s private rental sector, and landlords who fail to prepare risk financial loss, legal trouble, and unnecessary stress While some may hope for delays or dismiss the changes as minor, the reality is clear: complacency is no longeranoption

Abolition of Section 21 – ‘No-Fault’ Evictions

One of the biggest shifts is the scrapping of Section 21, which currently allows landlords to regain possession of their property without providing a reason. Without this, landlords must rely on one of the groundsunderSection8,whichmust be linked to a specific event or requires proof of a breach of contract, such as rent arrears or antisocial behaviour. Without the appropriateguidancelandlordswill

Stronger Tenant Rights – Higher Standards

The Bill introduces a Decent Homes Standard for the private rental sector, similar to social housing requirements Landlords who have neglected maintenance or failed to meet compliance standards could face penalties Now is the time to ensurepropertiesmeetrequirements beforeenforcementtightens

Periodic Tenancies – A New Landscape

Fixed-term contracts will be replaced by rolling tenancies, giving tenants the flexibility to leave with two months’ notice. Landlords who rely on fixed-term agreements for security must rethink their approach to managing void periods and rental income stability.

HowtoStayAhead

Landlords should review their tenancy agreements, ensure all compliance measures are met, and keep meticulous records Engaging a professional, qualified, and experienced letting agent like Knights can help navigate these changes efficiently and effectively

Ignoring the Renters’ Rights Bill could likely prove a costly mistake Act now to protect your investments and stay compliant in a fast-changing market.

www.knightsproperty.co.uk

Ross Gardner

From Toner to Telecoms: Newman’s Tech Journey with a Twist

Back in 1980, Newman Business Solutions was all about printers and paper jams Fast forward four decades, and they’re helping over 1,300 UK businesses stay connected – not just to their printers, but to the world.

Based in Kent, the team at Newman has taken their passion for problemsolvingandturneditintoafull-blown tech service covering Telecoms, IT, Print, and Software. Their big leap into Telecoms came in 2019, and since then, things have been buzzing – literally With over 200 business clients and 3,000+ users relying on them for crisp calls and glitch-free connections, it’s clear they’ve found theirsignal

They’ve built strong partnerships with the likes of EE, Vodafone, and O2,andinstallLG-Ericssonsystems

faster than you can say “bad reception” Even better? Their support team aims to be on-site within just 2 hours (Take that, Mondaymorningcoffee)

Now,they’vegottheirsightssetonAI – developing smart tools to help businessesautomatetheboringstuff and focus on what matters Think fewerspreadsheets,morestrategy,

A Summer in Sussex Well Spent

I spend much of my time exploring Sussex, trying out new experiences, and checking out things to do If you are thinking of spending your summer here in Sussex, here are my Sussex Exclusive top recommendations:

1 With over 133 vineyards and a Sussex PDO, vineyard experiences are definitely the trend this summer You can enjoy everything from vineyard and winery tours, to grape picking, wine tasting and eating in

amongst the vines There are official vineyard tours that will take you to a number of different vineyards over the course of the day Alternatively, the other trend of the season is nature safaris, so why not spend a morning out in the wild spotting the wildlife and the afternoon in a vineyard? Great places to do this are at Petworth Park, Pulborough Brooks or the Ashdown Forest and all of these have a number of vineyards nearby.

which can only make things easier and more productive for businesses

Newman might have started with print, but these days, they’re all about connection – in every sense of the word

Find out more at www newmanbs co uk

2 I am a big believer that you don’t have to travel to find adventure If you live in West Sussex, why not head over to East Sussex and walk the 1066 Country Walk (from Pevensey to Rye) or explore the historic towns of Rye, Battle and Hastings Old Town If you live in East Sussex, come westand walk the Midhurst Way from Haslemere to Arundel or explore the many coastal paths and inlets of Chichester Harbour. For the ultimate adventure, walk the South Downs Way this summer Allow eight days to do it at leisure and treat yourself to a couple of nights at some of the luxury hotels that are close to the route

A summer spent in Sussex is a summer spent supporting local, and that, in my book, is a summer well spent

https://sussexexclusive.com/

Surrey college hits the bullseye! Darts legends visit Nescot to prove that maths matters

Nescot (North East Surrey College of Technology) College in Epsom, Surrey welcomed a trio of darts legends and MC, Paul Starr to the college in March to inspire students and encourage them to develop their mental maths skills Paul ‘The Asset’ Nicholson, Devon ‘The African Warrior’ Petersen and three-time darts World Champion Mighty Michael Van Gerwen visited the college for the ‘Nescot Loves Darts & Maths’ event promoting arithmetic and numeracy,

launchingacollegedartsleagueand sharingtheirstoriesofdetermination andsuccess

Nescot hosted a full day of darts events, including a 5-leg match, a Q&Aandquiz,aimedatstudentsretaking their maths GCSEs There is now a darts board in each maths classroom and each room is named afteradartslegend.

TheeventwasmastermindedbyJulie Kapsalis,PrincipalandCEOatNescot

Julie said “Exciting and engaging students retaking their maths GCSEs was the challenge that made this day take shape. We regularly invite leaders from business, sport and the community to share their stories and when looking for a maths enthusiast, my mind turned to my own sporting passion – darts The response was incredible, after one phone call we were gifted boards, surrounds and darts, then the representatives of top players suggested an entire day of events at the college Highlighting role models from all kinds of backgrounds and making learning fun are key at Nescot I can’t wait to see our students playing darts in the classrooms Game on!”

Alongside a wide range of vocational college courses for school leavers and adults, Nescot provides functional skills courses to help students prepare for their future careers To find out more visit www nescot ac uk

University of Sussex Business School’s NHS collaboration recognised among Innovations That Inspire

Emma Russell

AACSB International (AACSB) – the world’s largest business education alliance – has announced the University of Sussex Business School among 26 business schools featured in its Innovations That Inspire programme.

Through agiLab, a programme led by Dr Emma Russell and her research team at the Business School, NHS managers are learning from expert academics how agile and flexible workingcanbeeffectiveinthehealth service The research has involved working with a wide variety of frontline healthcare staff to design and deliver customised and responsive working arrangements that better meet service needs and improveaccesstogoodwork.

“This year’s Innovations That Inspire honourees exemplify the power of collaboration between business and higher education in driving positive change,” said Lily Bi, AACSB president and CEO “University of Sussex Business School's dedication to industry-centred education showcaseshowbusinessschoolsare

fostering innovation and ensuring graduates enter the workforce ready to make an immediate impact ”

On receiving the award, Dr Russell said: “I am delighted our work with the NHS has been recognised by this prestigious AACSB programme The agiLab partnership has demonstrated that agile working in the NHS can benefit staff and improve service delivery, especially when employers can go beyond simple work-fromhome solutions. By exploring the needs of different groups of staff at different levels in the NHS, agiLab has given workers a voice and enabled easier access to good work in the NHS for previously marginalised groups ”

sussex.ac.uk/business-school

Staying Compliant in the Cloud: 5 Essential IT Strategies from Our London Consultancy Hub

London is a crucial hub for IT consultancy, constantly adapting to the demands of the digital age. Our team in London is busy providing technology solutions to help businesses across various sectors enhancetheirdigitaloperations

We specialise in cloud transformations, cybersecurity improvements and software development to equip clients with the tools needed to boost efficiency andcompetitiveness

Thismonth,akeychallengehasbeen assisting clients in adapting to changing regulatory requirements and security concerns, particularly regarding compliance standards for cloudservicesanddataprotection

To effectively manage these adaptations, we have compiled our top five actionable tips for ensuringyourbusiness remains compliantandresilientamidchanging regulations

First, stay informed by regularly checking for updates from regulatory authorities concerning data protection laws, such as GDPR,andanychangestocloud securityrequirements.

Second,implementaschedulefor regular audits of your data handling practices and cloud security measures to identify vulnerabilities and address them proactively

Third, apply access controls by establishing role-based access to ensure that sensitive information is only available to authorised personnel, reducing the risk of data breaches.

Fourth, invest in ongoing compliance training for your team to ensure that employees understand their responsibilities regarding data protection and are aware of industry best practices

Finally, consider partnering with experienced IT consultants for tailored compliance strategies

Their expertise can help you navigate complex regulatory landscapes and implement effective solutions

By focusing on these compliance strategies, businesses can enhance data protection and foster client trust in an ever-evolving IT landscape. This enables organisations to remain competitive while addressing the challenges posed by regulatory changes.

www.spyro-soft.com

People Teams, Growing Business and Leading from the Front

Mary Ewen

Having been gdb members a little over12monthsnow,andasapeople business,wewouldliketoshareour latestbusinessupdatestothegdb community

MJVConsulting,leadbyMaryEwen, areaHorshambasedteamproviding outsourced HR and Workplace Wellbeingservicestosmalland

medium sized businesses across SussexandSurrey.

With a passion for helping organisationsthrivethrougheffective people management, Mary establishedMJVConsultingin2016 to address the growing need for tailoredHRsolutionsthatalignwith the unique needs and challenges businessownersfaceinthedayto dayrunningofabusiness

MaryhasawealthofHRexpertise, havingspentovertwodecadesinHR and Compliance in a variety of sectorsforbothUKandInternational companies.Asawiderteam,wehave the experience on hand that understands the complexities that businesses face when managing talentandnavigatingHRissues.2025 has started positively for MJV Consulting

We have recently added a new member of staff to the team, Ewen Bonnyman,hasjoinedasourBusiness OperationsLeadandwillbemanaging ouroperationalandsystemsactivities as we embark on our growth journey With over 20 years of sales and operational experience across multiple sectors, we are delighted thatEwenhasjoinedtheMJVteam Inaddition,wehavejustlaunchedour new website and become Cyber Essentials Certified to showcase Mary’s belief that businesses, regardlessofsize,shouldhaveaccess to high-quality HR support that can help them build positive, engaged teams while adhering to everchanging employment law regulations

www.mjvconsulting.co.uk

Unlocking Business Growth Through RevOps

Running a small business can be tough. Sometimes, it feels like your sales team, marketing folks, and customer support are all doing their own thing But what if they worked together like a well-oiled machine? That's where something called Revenue Operations, or RevOps for short,comesin

RevOps is the strategic alignment of your sales, marketing, and customer success teams, fuelled by optimised processes and technology that eliminates boring repetitive tasks. It ensures leads are effectively nurtured through marketing, prevents customer churn with consistent follow-up, and keeps customers engaged for sustained growth

When everyone works together, things run smoother. You won't have people doing the same work twice, and you'll get a clearer picture of what's working and what's not This helps you save time and money, and ultimately, it can lead to more customersandmoresales

So, how can you bring this idea to your small business? Start by thinking about how your different teams can share information better Maybe it's using a Smart CRM to keep track of your customers It also means making sure everyone understands the main goals of your business and how their work contributes to them.

By focusing on getting your teams to collaborate and share information, you can make your business more efficient and set it up for better growth It's about everyone pulling in the same direction to make your business a success

https://pipelinedigital.co.uk/revops/

Protect Your Organisation from online Threats: A Vital Call to Action

In today’s online world, cyber crime poses a growing threat to organisationsacrossallsectors From ransomware attacks to network breaches and account takeovers, these online risks can disrupt operationsandinflictseveredamage As a Police Officer working with the South East Police Cyber Resilience Centre (SECRC), I am reaching out to raise awareness about these dangers and offer crucial support to help protectyourorganisation.

The SECRC, part of a nationwide initiative by the Home Office, is dedicated to safeguarding businesses, charities, and public bodies from the ever-evolving world of cyber crime Through our services, you can access practical tools, resources, and comprehensive assessments designed to identify vulnerabilities and strengthen your defences against the latest online threats Joining the SECRC is simple and free By becoming a member, your organisation will benefit from expert guidance on securing your emailsystems,websites,socialmedia

accounts, and all internet-enabled devices Whether you're a small charity or a large enterprise, our resources will help you maintain the integrity of your data, protect your finances, and preserve your reputation

If your organisation uses any form of online communication or technology, youcanbenefitfromourservices

Signingupiseasy:visitourwebsiteat www.secrc.police.uk/join, or contact usdirectlyviaemailorphone

Protecting your organisation from fraudandcybercrimeisnotjustabout technology;it'sabouttakingproactive stepstosafeguardyourfuture.Don’t waituntilit'stoolate jointheSECRC today and strengthen your cyber defences

secrc.police.uk

University students are looking for part-time work alongside their studies

As the cost-of-living rises, students increasingly need to find part-time jobs to support themselves while they study. In response, the University of Brighton has set up a Student Jobs Hub which helps employerstoadvertisetheirjobsto motivatedstudentswhoareactively seekingpart-timework.

The service is completely free, and helps employers fill their vacancies quickly and easily The university recommends that students work up toamaximumof16hoursperweek

alongside their studies and also advertisesitsownpart-timejobson campus through the student Jobs hub,sostudentsonlyneedtolookin one place. The Student Jobs Hub givesadviceandsupporttostudents in identifying suitable jobs which matchtheirskillsets,howtowritean effective CV, and what to expect during the interview and selection process To be accepted by the Student Jobs Hub, jobs must be payingatleasttheMinimumWage,or ideallytheNationalLivingWageas

appropriate Jobs are welcome in all suitable sectors, particularly retail, hospitality, health and social care –vacancies that can’t be accepted includethosethatpaybycommissiononly or cash, involve door-to-door sales, or that involve the employee workingattheiremployer’shome Student Jobs Hub manager, Maddie Ponsford, said: “With over 6,000 students active on our employability platform,it’sagreatplacetoadvertise your local part-time job vacancies, supporting the mutual benefits of connecting local businesses with our talentedstudents.”Employerscango straight into the employability platform Careers Connect to begin advertising or contact Maddie at student-jobs-hub@brightonacuk for help with setting up an employer profile Jobs are also promoted to students via email and social media duringterm-time Findoutmoreat www.brighton.ac.uk/studentjobs

Members partner to accelerate sustainable hospitality

Gatwick Diamond Business member, Sandman Signature Gatwick Hotel, will become the first hotel to introduce clean tech pioneer Showerkap’s water and energy mappingplatform

Combating water and energy waste, fellowmemberandgdbawardfinalist Showerkap is installing its Water Management System and sensors at the four-star Crawley hotel, which accommodates guests from the UK’s secondbusiestairport,Gatwick,as

wellasvisitorstoLondonandSussex Smartboxesintheguests’roomswill upload data from the sensors to a centralised cloud system and mobile app.

The automated innovation will managethehotel’swaterandenergy waste, helping to cut carbon emissions. It will support Sandman’s operational team – by continuously monitoring, reporting on, analysing and improving water use and efficiency,highlightingpotentialrisks, wasteorotherissues.

Using real-time insights and datadriven optimisation, the solution combines engineering and behavioural science in first-of-itskind smart technology It improves water stewardship by engaging guests and staff with soft nudges, suchastipsforwatersaving

The environmentally-conscious hotel group is committed to sustainability and resource conservation, from community work to recycling, and was the first Crawley hotel to achieve Green Key certification (the eco-label and standard of excellence for tourismfacilities).

Showerkap CEO Steve Harding said: “We’re proud and honoured to be working with forward-thinking and environmentally-conscious hotels like SandmanSignatureinGatwicktohelp themdeliverasustainableexperience for guests Being part of the supportive Gatwick Diamond Business community has been incrediblyimportantandhelpedusto gettotheplacewherewearetoday”

TolearnmorecontactCarlyHunt: carly@showerkap.co.ukorGints Skierisat gm gatwick@sandmanhotels.co.uk

Carly Hunt, Steve Harding, Malcolm Foreman and Paul Harding

Gatwick Diamond Business

Funding to boost growth in Surrey now available

Funding to boost growth now availablefromSurreyCountyCouncil withmillionsavailableforinnovative ideastoenhancetheeconomy

Businesses, employer representative groupsandpartnerorganisationsare all invited to apply for investment fromthenewEconomicGrowthFund

Upto£7millionisavailableforthis financialyear.Grantswillbeawarded tothosedemonstratinghowtheywill boost economic outcomes for the people,placesandbusinessesofthe county. Applications for the first round are now open, closing at the end of May Full details are on the BusinessSurreywebsite

ThelaunchcomesastheCouncilalso publishesSurrey’sEconomicGrowth Strategy 2025 to 2035, which sets outthelong-termfocusandpriorities to drive sustainable growth in the countyforthenextdecade

TheEconomicGrowthFundhasbeen created by the Council in collaboration with employers from acrossthecountyviatheOneSurrey

The idea is to make it as simple and easy-as-possible for those looking to applyforfundingtoboostgrowth.

So, a range of funds, such as UK Shared Prosperity Funding from government, have been pooled together into a single application process.Thefirstroundcoversthree areas:

Business Growth Grants providing match funding of between £10,000 and £50,000.

The Innovation Spaces Fund focuses on physical infrastructure, such as training hubs, collaborative workspaces, and testing facilities

The Future Surrey Fund is open to anyone with innovative ideas that can scale while delivering economic impact in Surrey

To apply, you’ll need to demonstrate how your bid delivers against the three priorities in the refreshed economic strategy These are workforce and skills; business growth; and economic infrastructure in Surrey’s communities

Discover more and apply via https://www.businesssurrey.co.uk/inn ovate/economic-growth-fund/

Gatwick Region Airport Economic Zone Delegation Confirmed for UKREiiF 2025

A high-profile delegation from the newly branded Gatwick Region Airport Economic Zone (AEZ) will attend the UK Real Estate, InvestmentandInfrastructureForum (UKREiiF) in May 2025 The AEZ, led byLondonGatwickanddevelopedin partnership with White Label Creative and the Gatwick Diamond Initiative, aims to boost investment, innovation, job creation, and longtermeconomicresilienceacrossthe region

Thedelegationincludespublicsector partners including Brighton & Hove City Council, Crawley Borough Council,WestSussexCountyCouncil, andtheLondonBoroughofCroydon Private sector supporters include Birketts LLP, Morgan Sindall Construction, SHW, and Develop Croydon

Witha£155billioncontributiontothe UK economy in 2022 – surpassing severalUKregions–

the Gatwick region is a powerful economicforce UKREiiFwillprovide aplatformtoshowcaseitsstrengths, fromglobalconnectivitytoaskilled workforce and vibrant business community

AlisonAddyofLondonGatwicksaid: “Weareproudtoleadthisdelegation, positioning our region for global investmentandfuturegrowth.”

Brett North of the Gatwick Diamond Initiative added: “The region is adynamic hub, well-placed for business success.” Ruth Neave of Birketts LLP noted: “We’ll be highlightingtheregion’sstrengthasa growingeconomicheavyweight”

AnewAEZwebsitewilllaunch alongsidetheevent.

Moreat:www.gatwickregion.com

Matt Furniss, Dawn Redpath and Chris Hurren

The most common questions about business sales

Bryan Clarke

How much is my business worth?

In value terms a business is a model that generates cash flow Its worth is the current value of that future cash flow. This needs to take into account the potential to grow, increasing cash flow, and any risks to the stability and longevity of the cash flow Other factors such as assets and intellectual

property also need to be considered There is also the rate of return that the investor wishes to achieve Consequently, valuation is a complex area and Transworld can advise on the value you would be likely to achieve for your business

What is the most critical thing I can do to improve the value of my business?

Removing yourself from the management of the business. If the business can operate without its owner, transition into new ownership is simpler, which reduces risk If the owner is performing a critical role a replacement needs to be found, which increases risk and future running costs, both of which reduce value and increase complexity

How long will it take to sell?

There are a multitude of variables and consequently there isn’t a definitive answer to this question For exit planning purposes it would be prudent to allow up to 12 months.

When will I leave the business?

This very much depends on the circumstances, the seller’s aspirations and the buyer’s resources and experience In most situations the owner is expected to stay for a period to support the transition.

What should I do if I want to sell my business?

http://www.tworldba.co.uk

14

May

19 May

22

May

30 May

The gdb Surrey Business Breakfast

08:30 - 10:00

Crawley College

Brought to you in partnership with NESCOT, this event will provide a friendly, relaxed, and informative environment for local businesses to network and improve their business profile.

Diamond leader for Growth

09:00 - 13:00

Freedom Works, Astral Towers

Diamond Leaders for Growth is a Gatwick Diamond Business programme exclusively for individual leaders committed to growing their businesses and interested in sharing experience, knowledge and ideas with like-minded peers.

May Members Meeting

12:00 - 14:30

Lingfield College

Join us to catch up on all things gdb and join your fellow gdb members for another fantastic networking lunch hosted by Lingfield College.

May Membership Meet Up

10:30-11:30

Freedom Works, Astral Towers

Join us every third Monday of the month for our Membership Meet Up! Whether you’re new to gdb, thinking about joining or an existing member who needs a refresher.

May Educational Seminar

11:00 - 12:00 Lingfield College

Sort Your Marketing Out! How To Figure Out What's Working and What's Not. With Guest Speakers Mark Vaesen from Tomango, and Abbie Brookes from Datacove.

3 June

12 June

16 June

18 June 20

June

The gdb Business Breakfast

08:30 - 10:00

Crawley College

Brought to you in partnership with Crawley College, This event will provide a friendly, relaxed, and informative environment for local businesses to network and improve their business profile.

Transforming Together: The Human Touch in an AI World

08:30 - 17:00

Roffey Park Institue

As AI continues to revolutionise industries, creativity, and communication, one question remains at the heart of innovation.

gdb Business Briefing with MHA

08:30 - 10:00

Ashdown Park Hotel

Generate new business contacts at our Bank of England and Lloyds Banking Group Business Briefing with MHA.

Membership Meet Up

10:30 - 11:30

Freedom Works, Astral Towers

Join us every third Monday of the month for our Membership Meet Up! Whether you’re new to gdb, thinking about joining or an existing member who needs a refresher

gdb Diamond Experts Conference 2025

08:15 - 14:30

Roffey Park Institute

Bringing Gatwick Diamond businesses together to learn and network, in partnership with Storm12 and Roffey Park Institute.

27 June

gdb AGM 2025

10:45 - 12:00

Holiday Inn Gatwick Airport

Join us for the gdb AGM 2025, hosted by Holiday Inn Gatwick Airport.

June Members Meeting

12:00 - 14:30

Holiday Inn Gatwick Airport

Join us to catch up on all things gdb and join your fellow gdb members for another fantastic networking lunch.

Referrals

We would like to thank the following members for referring gdb to their business contacts:

Joe Concheiro from Regency Grove Communications Ltd for referring Claire Nash Solicitors Ltd

Michael Humphries from DigiBubble for referring LUCRO Wealth Management

Esspresso Solutions for referring APR Solutions Ltd

Gary Salters from Go Succeed for referring Not Just Travel

Jo Sawkins from Wings Wellbeing for referring Bright & Beautiful

Helen Moss from Newman Business Solutions Ltd for referring Lotus Labels

Mary Ewen from MJV Consulting for referring Indigo Tax & Accountancy Ltd

Pippa Tanko from &Pip for referring Blindspot for Business

Charlie Lloyd from Lloyd HR Consultancy for referring Acres Building Consultants Limited

Matt Saunders from Storm12 for referring HSEnergy Group Ltd

Gary Salters from Go Succeed for referring It’s Pzazz

Jane Hames from Glide Training and Gemma Baxter from Hive HR Solutions for referring Hollands Associates

gdb Welcomes

New Members

Membership of gdb will help you raise your organisation’s profile within the Gatwick Diamond and build your business connections.

www.horsham.actioncoach.co.uk

At ActionCOACH Horsham, we help business owners build profitable, scalable companies through proven strategies, practical tools, and expert guidance Backed by the global strength of ActionCOACH, we combine world-class resources with local insight to deliver real results. Whether you're looking to grow your team, increase profits, or reclaim your time, we’re here to support your journey step by step

Blindspot for Business empowers SMEs to achieve sustainable growth by uncovering their hidden "Blindspots" – those unconscious biases and overlooked patterns hindering success We provide a fresh, data-driven perspective on business coaching, combining psychological insights with strategic frameworks. Through our unique methodology, we help leaders and their teams gain clarity on decision-making, risk management, workplace dynamics, and financial outlook We don't just offer advice, we provide the tools and insights to see your business with a new, sharper focus, unlocking untapped potential and driving measurable results Let us help you navigate the road ahead with clear vision www.boden-e.co.uk

Boden Group Ltd is an electrical company specialising in commercial installations, BMS wiring & control wiring, predominantly in the data centre industry They also provide electrical testing and commissioning services ensuring compliance for their clients CHAS-accredited and proud JIB members, Boden Group upholds the highest standards in employment, safety, and training within the electrotechnical sector Based in West Sussex, they work nationwide across various industries, delivering exceptional service to globally recognised organisations.

We’re a proudly small digital marketing agency based within the Gatwick Diamond and we bring large, full-service agency expertise and experience to Small to Medium Sized Businesses throughout the UK Simply put, we enable your business to flourish online We have worked alongside SME’s for nearly 2 decades now in the digital world and have an inherent understanding of their online marketing needs, the challenges they face and how to help them get the very best results from their online marketing and website – including Search Engine Optimisation and various forms of Pay Per Click such as Google Ads.

Gatwick Diamond Business Awards

Many growing businesses struggle to scale due to limited marketing resources and a lack of strategic direction Grant Race Consulting Ltd helps SMEs and scale-ups overcome this by providing expert marketing leadership, brand development, and hands-on execution – without the cost of a full-time hire Led by an experienced fractional marketing director, the consultancy offers structured, commercially focused support tailored to your growth goals Once a clear plan is in place, a trusted network of specialists can be engaged as needed to deliver results. If you're ready to turn marketing into a growth engine, we’re here to help

www hollandsassociates com

Hollands Associates is a PR and communications consultancy helping clients build profiles, manage reputations, and tell their stories with impact. We deliver media coverage, speaking opportunities, podcast interviews, award entries, and expert guidance through challenging issues

Our clients span healthcare, education, charity, arts & culture, and tech

Founded in 2022 by Gina Hollands, who spent 20 years in leading PR agencies, we partner with people and organisations who value their reputation and want to achieve their ambitions

Guided by the values of fairness, flair, and freedom, Hollands Associates exists to empower clients through strategic, thoughtful communication. www.irwinmitchell.com

Irwin Mitchell is proud to be the leading and only major law firm in Crawley, offering a comprehensive range of legal services to support the local business community. Our expert teams specialise in employment law, commercial litigation & dispute resolution, restructuring, real estate, mergers & acquisitions (M&A), and private client advice providing first-class legal advice tailored to your needs With a network of over 20 UK offices, including our recently opened office in Brighton, and an extensive network of global partners, we are well-equipped to help organisations navigate complex legal challenges both in the UK and internationally.

We strapline JGF Electrical as being ‘more than just cables & cutters’, because we have developed a competitively efficient business that’s experience-led and systems-driven to deliver consistently impressive results. A secure Client Portal opens real-time project communication: process, progress and pricing. JGF legacy re-invests in tomorrow’s engineers, through apprentice training and development Health & Safety is paramount, guided by our H&S Practitioner Over the years we’ve developed JGF skill, ethos and innovation making every team member proud of the livery they wear, and the work they do

At JR Print (part of the Scantech Group) we believe your brand deserves more than just ink on paper That’s why we offer a full spectrum of creative print and visual solutions - from high-quality traditional print products to eye-catching exhibition stands, bespoke signage, and innovative moss art and biophilic design

Our team works closely with you to create tailored solutions that reflect your brand’s values, captivate your audience, and turn your ideas into reality Ready to elevate your brand? Let’s bring your next print project to life

www.lotuslabels.com

joannehyder.notjusttravel.com

www.secrc.police.uk/

www.sussexexclusive.com

www.trustist.com

Lotus Labels, is a premium label and carton manufacturer offering high-quality solutions across various industries Recently recognised as Label Printer of the Year, 2025, at the Printweek Awards, we are a trusted partner to the luxury packaging market, providing bespoke labels and embellished cartons Our dedicated account managers and in-house design team ensure a personalised service from consultation to delivery. Committed to innovation and sustainability, we proudly support World Land Trust as a Carbon Balanced Printer For premium, professionally printed labels and cartons, contact us today - we would like to assist you with your projects

Jo Hyder is an experienced travel professional who firmly believes that planning a holiday should feel like a holiday A member of ABTA, selling ATOL protected holidays from a vast array of operators In a world of digitisation and automation, her service is reassuringly personal and human From finding the right trip in the first instance through to a concierge-style service planning excursions, dining reservations, birthday surprises and more. Selling everything from complex multicentres to escapes to the beach, tours, cruises, city breaks, epic train journeys, skiing, even private jets if the fancy takes you Holidays, made better

Protect Your Business from Cyber Threats – Join SECRC Today! Fraud and Cyber crime is a growing risk for businesses of all sizes.

The Police Cyber Resilience Centre for the South East provides expert guidance, training, and funded security services to help you stay protected Run by the police, it offers practical support to prevent fraud, secure networks, and respond to cyber incidents Don’t wait for an attack to strengthen your cyber resilience, act now

Join SECRC for free and access essential resources to safeguard your business Visit www.secrc.police.uk and click the join here button.

Sussex Exclusive is a digital magazine and website that showcases the best of Sussex and champions Sussex businesses, both large and small With a reach of well over a million readers, the Sussex Exclusive audience is from both within the county and from further afield, but all our readers are united in their desire to know more about what’s on offer in Sussex. Our style is informative and inspirational, and includes unique articles, advertorials and advertising, along with stunning photography Our audience trusts us, so we only work with brands that align with our values

Trustist is an award-winning review platform helping over 15,000 businesses boost their reputation and save money Our all-in-one dashboard aggregates reviews from Google, Facebook, and 100+ platforms, displaying one clear score on your website Easily collect unlimited customer reviews with and enhance your Google visibility our clients see up to 80% more clicks Plus, with Trustist Pay, you can cut card payment fees to just 0.29%, with no monthly costs or contracts. Join the businesses already using Trustist to grow faster, improve trust, and streamline their online presence

Diamond Listing Directory

Welcome to your Diamond Listing Directory

The gdb member companies listed below have a Diamond Listing in the online gdb Members Directory. For a full list of gdb members please go to Members Directory And contact us to find out how to enhance your listing and raise your website profile in PINK!

Accounting / Financial Services

Apex Financial Planning Ltd

Benchmark Financial Planning

Carpenter Box

Creative Funding Solutions Ltd

Kreston Reeves LLP

Menzies LLP

MHA Bakertilly International

Airport / Airline Services

apexfinancialplanning.co.uk benchmarkcapital.co.uk carpenterbox.com

creativefundingsolutions.co.uk krestonreeves.com menzies.co.uk mha.co.uk

Architectural / Construction / Maintenance

Business Consultants Banking

peakleadership.co.uk

Hotels / Venues / Events

Gravetye

Tottington

Wilton

alexanderhotels.co.uk/alexander-house ashdownpark.com

brightonandhovebusinessshow.uk

dynamic-events.co.uk

theelitevenueselection.co.uk/felbridge-gatwick

gravetyemanor.co.uk

grandbrighton.co.uk Tottingtonmanor.co.uk wiltonpark.org.uk

Insurance / Risk Services / Compliance Services

Jensten Insurance Group

The Plan Group Ltd

IT Services / IT Support

ACME UC Limited

Fluent Group

Netvector IT Services

Woodstock IT

Legal Services

Birketts LLP

Claire Nash Solicitors Ltd

Cripps

DMH Stallard LLP

Mayo Wynne Baxter stevensdrake Solicitors

Local Government / Public Sector

jensten.co.uk planinsurance.co.uk

acmeuc.com fluent-group.co.uk netvector.co.uk woodstockit.co.uk

0203 004 5572 07392 432582

0203 880 2810 01892 532373

03700500040

01403 290321

birketts.co.uk clairenashsolicitors.co.uk cripps.co.uk dmhstallard.com mayowynnebaxter.co.uk stevensdrake.com 020 8768

Crawley Borough Council crawley.gov.uk/pw/index.htm

Logistics / Travel Services

Cubic Transportation Systems

Gatwick Express

International Logistics Group (ILG)

Manufacturing / Engineering

APR

Marketing / Media / PR

Crescat Digital Ltd

Fresh Display

Sussex Marketing Strategies Limited

Medical / Health / Wellbeing

Elekta Limited

Lifewave

Welland Medical

Office Services

Regency Grove Communications Ltd

cubic.com/transportation gatwickexpress.com ilguk.com

aprsolutions.co.uk bse3d.com chess-dynamics.com

crescatdigital.com freshdisplay.co.uk sussexmarketing.com

elekta.com

SOS Systems Ltd rgcltd.co.uk sossystems.co.uk 03300 022222 01293 562525

Recruitment / HR

MJV Consulting mjvconsulting.co.uk

Training / Education

Chichester College Group

Copthorne Prep School

East Surrey College

North East Surrey College of Technology (Nescot)

Roffey Park

Surrey & Sussex Institute of Technology

University of Brighton

University of Sussex

chichestercollegegroup.ac.uk copthorneprep.co.uk esc.ac.uk nescot.ac.uk roffeypark.com sussexsurreyiot.ac.uk brighton.ac.uk/index.aspx sussex.ac.uk